I have been taking my Audi A7 to Francen for regular maintenance and repair for the past 3+ years. They do a wonderful job every time I took my car over. Kevin Sr., the owner ensures you understand exactly what work your automobile needs along with a fairly accurate estimate. They take their time working on the car but they do provide a free loaner car. To date, I have absolutely no complaints with the quality of their work. Highly recommend this shop. Katy in customer service does a great job with answering your questions with a smile.

Excellent service. They arealways true to their quotes. They will offer additional services based on your car’s age but never in a pressing way.Their goal is to keep you in your car as long and as safe as you want.

I have brought multiple vehicles to Francen and Son over the years and I have received nothing but great and fair service. The owner, Kevin, has always treated me extremely well and with respect; he does whatever he can to help. Francen and Son goes above and beyond for their customers and they do whatever they can to soften the blow of that final bill. Fantastic shop, fantastic service and great people all around!

Kevin Francen and team are outstanding in service and personal concern. I called Monday morning at about 8 am and was scheduled for an oil change by 9:30 am. I was out by 10:30am. They attached my passenger side mirror just out of personal concern. Hats off to them!! Thank you so much for your kindness. Greatly appreciated!

Awesome and professional. Their techs have solid common sense which is something you rarely find at the dealer.

Francen and Sons has been my only car repair shop for many years now. Katie Francen is amazing at what she does and is always willing to help with a smile and wonderful attitude. From the service to the work they do, this is definitely one amazing business and is always highly recommended!

Highly recommend Francen & Sons! Had a problem with the turbo on my Audi A5 (only 55k miles) and needed new front brakes. Dealership prices were very unreasonable. Kevin took over and repairs werecompeted quickly and for a much better price. Kevin is incredibly knowledgeable, trustworthy and service was fantastic! Thank you! We will return for any future service needs.

One of the best experiences as far as car repair goes. Kevin and his staff are very professional and knowledgeful. They will only fix what is needed, as they are very honest. I will definitely be bringing my BMW back to them for future repairs and upgrades.

Amazing service. I have a 2015 C300. And they fixed a leak that Mercedes said would cost $1600 for $800. And it’s been almost a year and not a single drop. Amazing, Friendly, Kind, Honest hard working people.

Doing a road trip from S Fla and once we got to Algonquin we noticed a noise when the car had some weight in the back and trunk. They worked with me to identify it and even went as far as silencing the shop so they could hear, confirm and be 100% sure the issue was where it was and wasn’t dangerous.After diagnosing the issue, I worked with them on discussion of repair and price and they were super upfront, provided advice and were the most professional shop I’ve ever been too.Everyone I spoke to was friendly and super nice and kind, and when it came to discussing the issue, they explained it so somebody without car repair experience would understand. I will be recommending all my friends and family in the Chicago area to use them for all their car needs. Will come back myself for any and all needs as well!

I can trust them to get the job done right.

I went to Francen and Sons after my original mechanic that I used over 25 years up and left Illinois. I had heard about Francen through my neighbors and decided to go to them as I needed a transmission replacement, new belt replacement and tires rims fixed. They were so helpful and when I got the car back it was like it was when I first got it. Granted this is a used car but the mechanic advised me it was in such good condition that I should put the repairs into it. I am happy I did as I really love this car. Its been about three months since the repairs and still doing great. Thanks guys for all your help!

I moved to the area about two years ago and finally connected, to this mechanic, this past winter. These guys know their stuff! They go above and beyond and I trust them. So far so good! Thank you for all that you do!

I recently moved to Algonquin and was looking for someone local to service my Porsche Boxster. I was tired of paying the high rates that Porsche dealers charged. I did some research, and decided upon Francen & Son after reading positive reviews. I went there, made an appointment and had them service my car.It’s a family run business. They are very friendly and knowledgeable. Prices are reasonable.Most of all they seem like very honest people.I will definitely be using them again.I highly recommend Francen & Son.

The overall experience was great, the shop lead guy helped me out wit identifying a noise coming from my suspension ‼️ He fixed it and sent me on my way will use them for repairs again and highly recommend for foreign cars.

Great service, incredibly friendly. Awesome experience all the way around. Would highly recommend!

This is by far the BEST shop with the best team you will ever need and want to fix your car. Forget about Dealers and other so called professional shops. I only thrust myself to work on my cars, but when I dont have time I take it to a shop and I am very very picky, I took my car to dealers and professional shops across Michigan and Illinois and every time after paying the big prices I ended up with some work I had to take care of myself after the job is done like ( realigne the hood or add some screws where they forgot or recoding electrical components and many more ) So my point is that since today Kevin and his crew at Francen & Son have my full appreciation and thrust to work on my cars, not only cos they care about the work they do, are willing to work and communicate and they care about the customer but they will not make a hole in your wallet like others professionals do . So whomever reads this, do yourselves a favor and take your car to Francen & Son and you can have the security that your car is in Amazing hands !Hands down the best shop!!

I have been going to them ever since I realized that dealers are simply there to rip you off just because you can afford. I have a BMW X3 .I like honest opinion, timely service and reasonable charges at Francen and sons . Have got my A/C issue, Engine issue( yes beamers have a lot of issues, probably by design, compared to Japanese cars) and regular oil changes and I am very satisfied with them

Always a great experience! Kevin and his mechanics are great! Been taking my cars there for over 15 years. They stand behind their work!

Excellent and very quick repair on our AC in the hottest week of the summer. We always get great service. Highly recommend.

They did a lovely job on aligning my older Eclass. The waiting room is great for anyone who has an interest in cars and all the employees are professional and easy to talk too. I will go back there no question for anything my Mercedes needs in the future!

These guys are the best!!! Great customer service, fast response and repair times, as well as quality work. They even offer in house loaners for free!!! This shop is the definition of what a local family owned business should be. I will be using them in the future for sure!!!

A great place to get your car fixed franson & Sons pay close attentionTo your vehicle lets you know what you need and what you dont need

Excellent service as always. Hadn’t had to use Francen and Sons for a few years after buying a new car. Finally needed brakes and wanted the routine maintenance done. They got my car in quickly and completed just as fast. Will be bringing in our truck for the same service later this year.

We love these guys. Its a great family business. Great, fast service. Easy to work with and soon trustworthy. All of my cars have been so well cared for.

Professional, quality work and trustworthy!Thank you for the great service. Would recommend 100%

Great place and great people. Only place that I bring my Jaguar for service because they have the knowledge and expertise to get the job done correctly.

Kevin took the time to listen to my concerns and after lifting my car in the shop showed me the work needed on power steering pump of my Jaguar, and explained issues he has seen in his long experience with these cars. I felt very comfortable leaving my 2008 Jaguar XK8 in his hands. I picked up the car on schedule, the car was very clean after all work done.Thank you Kevin for a job well done!Eddy B.

Ive been a customer for 30+ years. Francen always provides honest excellent service. I trust them implicitly.

Excellent service. Prompt, responsive and fairly priced.

The tech was very thorough, asked questions about the message I was seeing, and gave me an overall description of my cars condition.

Kevin and his team are great down to earth people to work with. Have been coming here exclusively for my auto repair needs!

An awesome, knowledgeable automotive doctor. Everyone is always upbeat and friendly. Prices are reasonable. Best place for foreign cars in Illinois.

I have used Francen for years, German and Honda vehicles. Always good service, priced less than dealer with more experience.

Hands down the best mechanics in Algonquin!Loyal, fair, family oriented.Love this place!

Francen & Son is a A-1 service company. I love doing business with them .they are a 1st. class service shop.I have done business with them for over 15 years and they are excellent. Never had a bad experience!! thank you so much for being there for me!!!

First class service center & work.

We enjoy coming here. Very professional. Suzie is the best.

Ive used Francen for many years. Theyre always courteous and do a good job. I recommend them.

Been coming here for a long time never disappointed. Super friendly and very professional.

There’s always a auto mechanic but very few exist so I would recommend this place to anyone.

Great service and okay prices. I can trust these guys

Kevin treated us with respect, most importantly we trust him with any repairs/maintenance that we have to implement on both of our vehicles going forward!

Bought my Saab 900 back to life!

I have been going to Francen & son for over 15 years. they have worked on all my cars. they are very Professional and Honest. that is hard to find nowadays. they take the time to explain any and all problems the come across and let you know all your options. the owner Kevin is so nice and down to earth and is always there, unless he is test driving a customers car, he is a hands on owner! I tell you this take your car there just once you will not be disappointed. I live in gurnee now and I still take my cars to him.

Best Service in Town!! I wont go anywhere else!! 😏

Good service. Proffesional. They provide car if the service takes several hours.

Fantastic, honest mechanics who do what they say at a reasonable price. family owned and operated, good communication and most importantly reliable work.

Kevin is a wonderful person and will go above and beyond to help you and fix your car. He is very good in fixing your car if it failed the emission test.He prefer fixing before replacing. I would suggest everyone to give them a try before going to the corporate chain stores.

Kevin and staff delivered all of the services that were promised on time estimated. Pricing was fair. Will continue to have my vehicles serviced here

My son has a 2012 Volkswagen CC with turbo and hadissues with a check engine light. We’ve been to the dealer a few times and same issue happens. I called this company based on foreign vehicle repair and the reviews so glad I did. I talked to the owner Kevin and he was great very upfront honest and very reasonable with what he charges. Come to find out it wasn’t the timing chain and that’s what the dealer said. He was very low on oil and a sensor was bad. He saved us over a thousand in repairs not needed. We’ll be bringing all 3 of our vehicles to Kevin going forward. I definitely recommend if you’re looking for honest service great warrantied work and reasonable prices. We’re happy customers for sure!!!!

Kevin and his staff are the best people to work with for auto repairs! They are professional, knowledgeable, and down to earth! Im so glad I originally called them to see if they could work on an older Smart Car I purchased rather than going to a Mercedes dealer somewhere. We are glad to their business location is easily accessible in Algonquin and recommend them highly!

Great service. Relaxed environment.I have had them do work for me a couple times now with no complaints.

Ive been taking my cars to Francen for over 25 years. Great & HONEST service!!!

Great service.

Knowledgeable, Honest, Trustworthy Auto Repair! Kevin, Suzie, and crew do a fantastic job and have been keeping my cars on the road for 20 years. I now live 50 miles away and still make the trek to them when I need help. I highly recommend them! Keep up the great work.

Professional and fair!! Will definitely be a returning customer!!

As always: 5 Star. Exceptional customer service, professional qualified technicians, high touch, honest ... Over the last 20-years has exceeded expectations on service of my Audi and Honda vehicles.They also take very good care of my daughters service needs, a single mom . . .Guys, thank you.

They found exactly what was wrong with my work truck, and got it to drive better than when I first started driving it! Very fast turn around time for the repairs and are honest for what needs to be done. Thanks for the hard work guys!!

Thank you for once again taking great care of my beloved 10 year old car!!! Thoughtful recommendations, timely calling before performing the work, the work done when promised......what more could anyone ask for????

Second time bringing my car in to Francen & Son. This time with my 745LI. Theres nothing like leaving your car somewhere, knowing that it is going to be well taken care of. The communication is top notch, the turn around time is top notch, the customer service is top notch and the quality of the work is top notch. Will be bringing my BMWs back again and recommend others do the same.

Kevin and crew has been working on my cars for the last 31 years. Quality work at a reasonable cost. Hes always been there when I needed him. Over the years as my mechanic, I also have the pleasure of calling Kevin a friend.

Im vare happy to know I found a place that will fix my vehicles and not charge me for things that do not need to be fixed. I feel they are there to build a relationship with you not overcharging you or fixe things that dont need to be fixed. They realize that being fair people will come back and tell their friends. Its great there are still honest companies out there. Im very happy to be fortunate enough to have found them.

Never a complaint! No place I trust more with my and my familys cars.

A+ service! Great customer care, professionals at what they do. I’ll definitely maintain my 2018 C-300 over here. Highly recommended.Update - It has been over a year and I am still maintaining my car at Francen and Son. I wish there was a way to give more than 5 stars. Hands down the very best in Chicagoland 👍🏼

Kevin & company are the best in business. We have been consulting them for over 12 years. They are incredibly honest & not only diagnose the problem with your car, but are able to suggest and repair problems in a very succinct manner. They are the smartest guys in the business. We recently moved to Ann Arbor, MI, but we are considering that if we have a problem, we would bring our car to them if possible. They also are well versed in high performance and antique cars. How do I know all this? I’m lLynn Yenko, Don Yenko’s daughter, the muscle car king of the 60’s to 80’s. He reminds me of my father, the way he does business honestly with everyone.Kevin you are the greatest!!!!!

This guy is awesome. He can work on land-rovers and everything elsHe knows his stuff. From buying / selling / repairing. Very happy.

I have started to take my MB over here for service. These guys are easy to talk to and work with. I have compared there service and prices with the Mercedez Benz dealerships at Hoffman Estates and Barrington. These guys beat them every time. I was once quoted a spark plug change for $850 which F&S did for $300. Similarly service A and B for the MB are also more economical. Its a no brainer to prefer them.

Great experience. The guys at Francen look after both my Jaguars with a lot of care and love.Pricing always reasonable and always there with advice if needed.

Great service! Excellent repair every time. Knowledgeable, helpful, friendly, straightforward. They provide clear information so I understand what needs to be fixed and why. I have been taking cars to Francen for 10 years and have had an excellent experience every time. They have worked on my BMW, and Toyota Tacoma and Sequoia. And they have vetted used cars that I was considering buying, and did a great job sizing them up for me. The trustworthy people at Francen give me peace of mind when my car needs attention.

I was very pleased with how personable everyone was especially Susie! They serviced my vehicle quickly and efficiently and were extremely pleasant to work with. I would highly recommend Francen &Son !!

Old school hospitality with quality work. I could rant and rave cause they’re really that awesome. I took my bmw 750li to these guys and he got her done.What a pleasant surprise they even gave me info on some recalls and lawsuits that went along with my year and model.I ended up getting work done shortly after on the recalls. Almost 10k of work. I would probably have ate if not for these guys.This shop is truly for the people.Reasonably priced and quality work.Some places you feel want to get over on youYou never feel that way at Francen and SonMuch respect

I brought my vehicle to them by recommendation, and I could not have been happier with the service. Kevin and his team have done fantastic work with repairs to my Volkswagen.

Great service very friendly and very informative and transparent

Ive known Kevin and Jr. for many yrs now and with Kevin having a love for autos and a forward thinking vision of what a Great shop should be, Y wouldnt I and my family take our vehicles there. They get us in and out, they provide loaner cars if need be and they have also had to tow my car from a few towns over. My husband is a skeptical guy and even he is very impressed with them. We have referred friends and co-workers and they too have been happy. There is no pressure to fix what can wait. Give them a try.Update: We have taken our Mitsubishis and my Lexus to them over the years and without hesitation. I think all the guys there are car enthusiasts as am I ; so their level of knowledge seems to be the best around! We highly recommend.

I went online to look for foreign car specialists to keep up the maintenance on my vehicle. Suzi was wonderful in helping me figure out what services were going to be needed. They make you feel very comfortable by not forcing you to do anything. They let you know what you need and let you decide what youd like to do. The customer service was great and the service on my vehicle was great. I will recommend them to everyone I know.

I’ve been going here for years. They’re always very honest and efficient! Prices are reasonable, and the customer service is great. You guys have been a huge blessing in the area!

I am extremely pleased. The Francen team was absolutely wonderful. They addressed every single one of my questions and concerns and had my BMW back to me faster than you can say, Please take my money! This is the only place I will be bringing my car from now on.

They are a family business. That means a lot. They educate as to what they may have to do to get your vehicle functioning properly.

Finally got around to posting this. Giving 2 stars due to high cost of labor and overall time it took to get things done for 2 vehicles. I’m talking about weeks not days. Also same problem still exists on one of the cars I sent there for TCM ground issue unless a bad used TCM was installed. I could have fixed that in literally 10 minutes. Other car came back after over $4000 in work (2/3 of it was labor) with issues like vacuum line unplugged tripping code in intake and leaking power steering line in undercarriage. Maybe an error or not? I just know enough about cars to repair it myself with a $5 hose from Parts store.

They are honest and do good work. They have fixed a lot of items on my vehicles and I trust their work and I like their staff. They are good to do business with!I am always very confident that I am getting the best service. They have never tried to sell me a service my car did not need and have always explained the service they provide so it is clear what I am getting.

Francen and Son have serviced our Mazda and VW vehicles for 2 years. They are always patient, thorough and forthcoming in the repairs as well as in their explanations and their customer service. Every staff member welcomes me as they would family. Its always a challenge to find an establishment thats honest and affordable to service your vehicle when youre new to an area, and I never hesitate to recommend them. I love that they always have a loaner vehicle for me to use, so its never a hassle to get my car fixed and still fulfill my obligations. Get it done right the first time, let them take care of your car.

I have utilized the services of Francen & Son several times during the last thirty days. On these various occasions I have met a number of the key personnel. Aside from the excellence of the work performed on my so-called foreign car, I was also impressed with the friendliness of the staff and especially their patience and willingness to discuss questions I had as well offering suggestions on long term maintenance.

Love these guys! Very good service. Staff take their time to explain everything. I recommend them!

Am never disappointed here! Every time, the entire team is courteous, timely and dependable. Thank you guys -- for all your hard work!

The team at Francen & Son have serviced my Jaguar several times over the past few years and I must say, the work has been performed flawlessly. All work to be done was fully explained before hand with no surprises. Invoices completely detailed with prices so far below dealer costs youll kick yourself for not stopping in with your vehicle sooner. Family run, super friendly, you cant go wrong here, especially if you own a foreign car.... By the way, they work on domestics too.

They do fantastic work and explain everything patiently and thoroughly. Kevin is honest and diligent in his work and provides a great personal touch. Dealer service shops try to suck you for every dollar you have with unnecessary work, but Francen & Son will find ways to make sure you get the most out of every part of your car. Highly recommend!

Francen & Son recently repaired my car when it stalled in deep water after a torrential downpour. Susie was very helpful in keeping me informed while the repairs were being done. Their mechanics are very knowledgeable and diagnose the problem quickly. Their staff is very honest and caring. I would highly recommend Francen to family and friends.

I was referred to Kevin and his company when I moved into the area. I was skeptical of auto repair shops, as many of us are, however I found Kevin and his team to be exceptional in the field. He knows what can and should be done to your car and does it for a reasonable price. I cannot be more satisfied with his operation. I have recommended him to my employees, who now use his shop too. Id give him a 6 star review if the computer would allow me to do so. Dan4-27-18 Update: Still service above and beyond expectations. Thanks guys and gals !!

They know thier stuff

First-class service, fair prices, thoughtful and professional folks. Have been taking our cars to them for years.

I won’t take my car anywhere else for service. The mechanics in this shop have a great knowledge about all types of foreign-made cars it that is so important. The best part is that they are very thorough with assessments and only recommend repairs that HAVE to be done.

Ive been using Francen & Sons for over 5 years now, having found them as a referral on the Car Talk website. I have found them to be easy and honest to work with. The quality of work is consistently excellent, and theyve always had the car finished when promised. Rates are very reasonable--especially when compared to the dealer. Theyve always been friendly and honest, never pushing me for unnecessary repairs. I would recommend them without reservation.

Just a quick note to let people know how impressed I am with Francen and Son. I have been searching for a local area shop to work on my Jaguars. I stopped in and talked to Kevin Francen and was impressed by his knowledge of my car and what I needed. The work was done quickly and for a very reasonable price. As it turned out my car was missing two essential small parts needed for the job and can you believe it, Kevin had the parts! Wahoo! My cars have found a new home when they need help.

Kevin and his team have been so supportive during the trauma of having to replace an engine on a relatively new Audi. They were always willing to answer any questions we had and went out of their way to provide excellent customer service. Even though it was not an experience I would want to repeat, we did get a new mechanic that we trust

Im so glad I found this place when I moved here last year.Thoroughly friendly and professional. They really worked with me to keep me informed, keep the costs reasonable, and get the job done right.When we ran into unforeseen complications they went above and beyond to find solutions while sticking with their originally quoted estimate.Good people people.Update: Now Ive been going back for a while and Im consistently happy I have these folks in my corner.

Kevin and his team fixed my BMW after I had taken it to three shops, including ones that were specialists. The other shops could not fix it and one told me to part out the car. Kevin and his team quickly found the problem and got it running again. The car runs great and I can use it for years more to come. Couldnt be happier with the shop. Service was excellent, price was reasonable. Highly recommended.

Great family owned and run auto mechanic shop. Prices are very competitive and quality of work is great! The facility is very neat and clean, which is always a good sign. They have found ways to creatively fix a number of problems and the quality of their workmanship holds up.

Francen & Son is fantastic! Knowledgeable, great customer service, fairly priced and trustworthy! I was pleasantly surprised because it is difficult to find all those qualities in one shop. They specialize in foreign cars and we brought our new (used) Subaru to them and they found a problem that others were unable to figure out. I am so happy to have found them and I highly recommend them!

Love this place great place for foreign vehicles they only sell you what you need very Friendly and courteous people