On September 14 2021 I came to DePaula Mazda ( Albany ) all the way from Manhattan to locate a vehicle. I talked to a receptionist the night before and I was told that there was a few vehicles still on the lot and decided to take a ride up and see what they had. Unlike many other dealerships in the NYC area that lied about having inventory just to get you in the showroom, DePaula Mazda confirmed they had these vehicles and I made an immediate appointment. I arrived earlier than my appointment time and I was greeted kindly by Mark. I was extremely happy finding out they had a vehicle still on the lot that matched what I was searching for. Mark was informative and forthcoming during the entire process from start to finish. I didnt feel like I was getting the run around or getting cheated on anything. I also worked with Stephanie during the financial portion of this process. I remembered half way up to the dealership that I left my checkbook and would have to take a taxi across town to get a check from my bank. Mark and Stephanie went out of their way to drive me to the Bank. Shortly after we finished the process and I was on my way home. I give this dealership a 10 out of 10 for overall service. I highly recommend this dealership. Thank you Mark and Stephanie

Ive spoken with Ashley twice on the phone and unfortunately havent made it in yet but Im hoping to do business with them soon! They have been very kind and very open about pricing and what the inventory looks like.I have even been updated when vehicles I Im interested in have become available.

I was there for almost 5 hours. There is mo coffee machine no soda machine. It would have been nice to at least have something. The amount of time was ridiculous. And techs were complaining . I know they are short handed. However spending the day for inspection and oil change with replacing a sway bar. Is a little much.

I bought my truck from this dealer and the service from inspections and oil changes and work i needed to get done to my truck have been very good. They keep me updated on the progress of the work and have been reasonable when it comes to pricing.

Although the Mazda Service Center was extremely busy, each Service rep took time in checking in as well as updates to progress. No extra work was completed before checking with me. Yes, it was a necessary update. I appreciate the way the work was completed in a timely manner as well as explaining the result. The office staff was also courteous. Thank you to all during this unique time!

This is the second car weve purchased from DePaula Ford. Our first experience was a little rocky, but this time it was great! Nick was amazing! He had us laughing and answered all our questions and even took the good natured teasing like a champ :)I love my new to me Mazda CX-5, and Collin ( Im terrible with names so I hope this is right!!) was so great about going over all the features and showing me all the things my car does. All the guys we dealt with: Nick, Qasim, Trevor- they all made this experience probably the best one weve ever had buying a car!!

I had a great buying experience. My salesman Tyler was knowledgeable and friendly, but not at all pushy. He seemed genuinely interested in helping me find the perfect vehicle for me. The sales manager was Jim gave me a good value for my trade. I looked at several vehicles at multiple dealerships and DePaula really was a better experience than the rest.

Waited 2.5 hours for an oil change. I scheduled an appointment 3 weeks out and I still had to wait more than expected for something that takes maybe an hour. I understand it gets busy, but this left a terrible taste in my mouth and feel inclined not to do business here. There’s other Mazda dealerships in the area that manage to get me in and out in a reasonable time. Recommend finding another place for routine maintenance.

Cannot say enough good things about this place! The purchase of my vehicle was completely stress-free and the service department is unparalleled. They are so friendly and courteous. They really go above and beyond to make sure you are happy! So glad I chose this dealership instead of Cooley.

Everything was very smooth with Colin and Stephanie. They are both a great asset to DePaula Mazda.

I had an amazing buying experience with Tyler at Depaula. He made my buying process very easy and helped me find the perfect car for me. He was very knowledgeable about the cars, friendly, and provided great customer service. I would recommend him for your Mazda or Ford purchases!

Glenn Cummings, the sales rep, was very professional, respectful, and spent the time listening to what I wanted. He as well as Jennifer responded all my questions, making the process a lot easier to buy my new car. Thanks to all of them.

Very friendly folks, they do as much as they can to accommodate customers requests. Had the opportunity to work with Marc Arvilla and I couldnt have asked for better. Overall a very satisfying experience at this dealership.

Glenn Cummings was an absolute pleasure to work with ! Traveled 1- 1/2 hours on a whim to see if we could trade in and get a new car for my wife on a Saturday, DePaula Mazda was more than accommodating. Arrived around 9 and left with a new car at 2 . Wish I lived closer, like to service my car where I buy them …judging by their sales dept. and Glenn I’m sure their service dept. is just as good .thanks again Glenn for a great sales experience!

Purchasing a new car through DePaula Ford was hassle free. Joe Shear was wonderful to work with. I was not sure whether to buy used, new or lease, but Joe was very patient and walked me through my different options. He is the consummate professional. His first priority was making me happy with m purchase. Joe is passionate about what he does and it is obvious that he loves what he is doing. He answered all my questions and was delightful to work with. I highly recommend DePaula Ford, especially Joe. By the way I love my new Fusion!

Mark and Stephanie made my car buying experience so wonderful. Mark was extremely personable, funny and kind. I didn’t even feel like I was there buying a car most of the time because we were just having such a good time. Stephanie was my finance woman, but she was extremely knowledge and easy going. I’d highly recommend working with Mark and Stephanie. I love my CX-9 so much.

This was my first time shopping for a new car and only my second time going to an actual dealership. Im happy to say that DePaula Mazda did an excellent job!To give some background, about 12 years ago, before I moved back to NYS from CA, a gearhead friend of mine suggested I checkout the Mazda3 hatchback. He was a self-proclaimed car guru gifted with the unique ability to predict your favorite vehicle based on your personality. It had been 13 years since I even needed a car, so I was open to any and all suggestions. I found and purchased a beautiful uniquely blue, 2007, pre-Bluetooth standard, used Mazda3 from a veterinarian in Colonie, and I have to admit, my car guru was 100% correct in his prediction.Despite my efforts to take great care of my beautiful car, 12 years later I found out that the 2007 Mazda3s had severe rust issues under the car, and I was lucky that mine lasted that long. So I found myself car shopping during the pandemic, looking for a very specific replacement to my favorite car. Subaru almost had me, but during my test drive, the base model felt plastic-y and cheap, it had poor pickup (horsepower), and I had a very typical used car salesman type experience from the Schenectady dealership -- which immediately turned me off to the well-respected brand.Months later it finally happened... Like a ray of light, a summoning from the great beyond, an email came in from one of those CarFax/CarGurus sites about a reasonably priced, blue, preferred, 2020 Mazda3 Hatchback. It had everything I needed (which was a pretty short list that included, AWD, blue colored, and Android Auto). Upon arrival, I was greeted by a new salesperson named Colin. He was young and definitely new to the process, but he more than made up for that with excellent customer service and his willingness to go above and beyond. To be fair, the car practically sold itself, but Colin was the breathe of fresh air that I needed, and I was happy to give him the final sale.From test drive, to the masked elbow bump (aka - the pandemic handshake), the experience was pretty smooth. Colin emailed me and texted me all the information I needed. Then he and the DePaula team did all the nightmarish work which included registering the vehicle in my name, transferring my plates over, transferring my insurance, figuring out the loan details, and lining up the paperwork. Honestly, it couldnt have been an easier, more pleasant experience, and Ill always recommend them because of the great work Colin and the DePaula Mazda team did.

My experience with DePaula Ford was definitely five stars. All staff involved were extremely forthright, thorough, pleasant and accommodating especially the business manager Qasim. Thrilled with my new 2021 Escape. Thank you so much DePaula Ford.

Great experience. Honest people and will work with you to get the car you want. Thank you Devin.

Buying a car is not like it used to be but despite that Zak made it easy, dealing with our valuable trade in and tracked down ALL the rebates to get us into exactly into what we wanted. No hassle! Highly satisfied!

DePaula was great as always! I’ve bought my second nee car ever here and after being around to several places with my husband these guys are still too! Their professionalism, character, and integrity go a long way. They went above and beyond to get the car ready and get things together for me. They worked with me on my price point and getting me what I wanted. Glenn Cummings was great, always a pleasure to work with! And Stephanie Cassella in finance was amazing too super sweet, not pushy and very helpful for me in processing everything after a very long day. Thanks DePaula for your great business! I’ll be back a s refer who I can!

I wanna shout from the mountains how much I love my new Mazda CX-5! Glenn Cummings was such a pleasure to work with, I was so nervous and overwhelmed with the whole process but he helped me through it, it was such a laid back experience there wasn’t any pressure, everything were explained to me, I didn’t feel forced not even for a second! Stephanie my finance woman was amazing! 5 stars to the entire DePaula crew!

Excellent sales, financial help and going over the vehicle to learn all of the new features. Great experience at DePaula Ford.

Best car buying experience ever! Everyone was wonderful, from the sales team to the tech guy that explained every button and gadget on my new car. Thank you for valuing my time and comfort while I was there and for taking the time to go over everything until I had a good understanding.You guys are the best!

We had a great experience working with Nick. He was very knowledgeable if my car. He attended to all our concerns and worked with us to satisfy our concerns.Thanks Nick for all your help!

This visit was for a N.Y.S. Inspection.Left car in morning it was done by noon.AS PROMISED I was very satisfied.

We had a great experience with Colin . He was quick to meet our needs . Answered any questions and concerns . Made the process easy and fun .

Bought a CX-5 from Colin and it was a wonderful experience! Very smooth and efficient! I couldnt be more happy with my car and my experience at Depaula Mazda!

Went in for nys inspection and to have an ABS safety recall just looked at because they said they didnt have parts, but how do you know it needs parts unless you look. After being told I needed 2 light bulbs replaced to pass Inspection and a total of about $100(only one of which needed to be replaced to actually pass inspection) I had the one required bulb replaced and they waived the labor which was nice. But the recall item was never even addressed or looked at. Ill be contacting another ford dealer to have the recall items addressed. Considering my family has bought 5 vehicles from them Im not overly confident in their service department right now.

Very competent and efficient staff. Had me out in a reasonable amount of time. Waiting area clean and pleasant. Would highly recommend.

Ive done all my car services with depaula, but today my experience was absolutely exhausting. I have never dealt with anyone as clueless and incompetent as this gentleman by the name of Fran, he has no idea what he is doing and how to meet customers needs, although he claimed to be doing this job for over 25 years. I came in with maintenance lights on and he failed to acknowledge that I was due for service maintenance and simply focus on the things I told him. After I called him out, he simply gave me a packet of numerous things that they offer and told me to choose one; which forces me to feel like I am paying for things that I dont need. Less not forget the fact that I have been waiting here for over 4 hours. This is the worst.

I had an issue that I noticed when the car was returned to me by the dealer valet service. I brought it to the attention of Crystal and it was resolved to my satisfaction by the service manager. I have been getting my car serviced at this dealer since 2014 and do not use non-Ford repair shops. They have the complete service history are best equipped knowledge wise and have the special tools necessary to complete repairs.

DePaula Fords Commercial Truck Manager and Finance rep were friendly, efficient and knowledgeable. Their website was clear and precise and we got a great deal on our 2021 Ford XL150. Compared to 2 other brands that we looked at Ford was tops for value and standard included features. From research beginning to delivery of 200 miles there was not a hitch. We have had 2 new Ford E150 vans and a new XL150 prior to this and all were very reliable without a major repair. I would think that if you are looking for a Ford within northeast you will not find a better deal- we tried !

My new Mazda is perfect! My salesman Fred made the experience very easy. He found exactly what I was looking for. Stephanie in finance could not have made it easier! Highly recommend!

I bought my car from them in March. Already needs work. Cannot get in for service. They sell you a bill of goods about their wonderful service department. Two months for a service call!!!!!!! Outrageous! I’ll never do business with them again.

I had the pleasure of working with DePaula Mazda when it came to finding my new dream car: the Mazda CX-5 Carbon Edition Turbo with red leather interior. I made the appointment at DePaula after finding that another dealership didnt have this trim/color option available the day prior during my test drives. They were quick to respond and clear with any information I needed to bring.Even though my car wasnt on the lot yet, I was able to test drive similar models to confirm that I was set on this model/trim. Nick Bennett was understanding of my situation and was extremely helpful during the entire process from test driving to ordering what accessories and options I wanted to come with my new Mazda. While waiting for the car to arrive at the dealership, Nick sent me information as needed, and I felt like I was in good hands with DePaula because of it.Qasim Dawood walked me through the financing options for my Mazda and he was a pleasure to work with, too. He gave me quotes for multiple options and didnt feel like he was pushing me in a direction I wasnt interested in. He was also great with communication when it came to my car arriving.Overall the process was wonderful, and even any minor hiccups were handled very well. I would and probably will be doing my future business with DePaula. I absolutely LOVE my new car, and have nothing but good things to say about this dealership.

My first visit to DePaula after purchasing a 2020 CX-5 from another dealer. I was impressed and very pleased with everything aspect of the service provided by the DePaula staff. I was pleased with their professionalism from first point of contact right through cashing out. They have earned my return business.

I always get top knot service at DePaula Ford but I had a situation where I was in a pinch and they were able to get me in there and got me up and running to get back out they went above and beyond my expectations I was expecting a 3-hour wait I was out of there in an hour and a half and it was much appreciated they treat me like family

DePaula Mazda has a very friendly, professional, and knowledgeable staff. They took care of everything with my new car purchase. I would recommend DePaula Mazda to anyone looking for a great vehicle and a pleasant car buying experience. A special shout out to my salesperson, Colin McCarthy and Business Manger, Stephanie Cassella... They were both terrific to work with and made the process very smooth, quick, and most of all, enjoyable. I couldnt be more pleased. Thank you!

As always, the staff were friendly and helpful. Never any pressure and they always keep me.informed of whats going on.

Cursing on the sales floor by the staff. Before Rushed paperwork with no review of actual documentation. They did not go through who I was prefinanced with and I found out after sale was processed because they didnt advise. Sales representative advised the me as a customer their maintenance team is aweful. They did not attach my plates securely so I had to do this. Basic maintenance of the used vehicle was not completed. Oil life was 65%. Wipers were worn. Key batteries were dying. Interim Registration was set for 5 days expiration instead of the standard 45 days. I got a great vehicle at a good price but service, financing & maintenance were not good experiences.

I went in for an oil change and to check my air conditioner. The service was friendly and thorough. They did my oil change for free and also an inspection for free, and they put a dye into my air conditioner and tested it.

I had a great experience at DePaul Mazda. Lenny kept me up to date on the status of my repair. They had the part I needed in stock and were able to get everything fixed in one afternoon.

I came in for check engine light, Lenny was taking care of my car, it was quite a big job to replace the engine. He comstantly updated about status and helped me get a loaner although there was a heavy shortage of loaner cars. He was very helpful all way long and prompt in response. Great service experience. Thanks Lenny.

They did everything that they could think of for me not to get approved for a trade in I would never again in my life go there or would I recommend anyone else to go there.the 1st car that they sold me had a very serious recall & they never told me the dealer is a compulsive liar & a con artist

Tech. did a fine job,Just a little mix up on over charging us and was change to zero.

Good service and rapport with all the reps I worked with - They were all a delight. They did what they could and checked in on me while I waited for them to bounce between customers on a very busy day.My only complaint(s) would be about their manager - He wasnt rude to me, but he spoke pretty nastily to his employees within earshot of customers, which isnt the best look. He also seemed to be forcing all the reps to double and triple up on customers to juggle. I get it, it was busy, but it definitely doesnt make for the best customer experience usually.But overall, good experience. Everyone I encountered with was so easy to work with, genuinely helpful and friendly.

Great service, friendly and knowledgeable employees that will go the extra mile to make sure its done right...

I had an amazing experience at DePaula Mazda. The best part was working with Q. He is extremely skilled, knowledgeable and has great customer service skills. He was so great, I bought a jeep and my husband did too! LOL. We will always remember the great experience we had and enjoyed working with the rest of staff too. I love my new vehicle!

Joe Shear is one amazing Salesman with an amazing personality!!! Walked in looking for a car & walked out With one in about 6 hrs. I would definitely recommend him to others looking to buy a car. A Great DePaula Employee!! Thanks Again Joe

After dealing with this dealership for the last 3 years I will not be a returning customer. My salesman lied to me more than once when purchasing my vehicle so for that reason I’ll never buy a car from any DePaula branch moving forward.Also my car has had several issues over the last 18 months yet they can’t determine the cause(s) or any solution(s) after 4 or 5 separate trips to the dealer. You say you fix every time but nothing actually changes. However, I will say a couple of your service advisors are very quick to point fault at your customers with no justification. I literally have non depaula mechanics telling me not to go back to you.$30k+ for a car and now I can’t even get a call back? What a joke. I’d love to chat with Mazda corporate but instead I think I’ll avoid buying any Mazda products in the future. This branch has time and again soiled the entire Mazda brand for me. Buyers beware!

Very friendly and helpful. I look forward to more business with them.

I asked to have passenger tail light fixed or replaced, was told the message wasnt relayed. And said that there wasnt a tail light in stock anyway. Asked to fill radiation coolant because its under minimum level while they did oil change; Did not fill. Service is sub par. The last oil change I had to remove my under carriage cover because it was ripped and dragging. not a good feeling doing business with DePaula Ford.

As always it has been a great experience at DePaula. We said years ago we wouldn’t go anywhere else and that is still true today. Both my wife and I will continue to get our vehicles from DePaula. They are always incredibly helpful and they go above and beyond to help you leave in the vehicle you actually want and can afford.

The sales staff at DePaula went above and beyond to get us the car we wanted. Positive experience all around!

I was met almost at the door by my salesman when I walked in. I had a truck in mind that I was interested in. The salesman had the truck ready before I even got there. Experience was so great that when I went to pick my truck up, I brought my wife in and she bought an Explorer. Highly recommend DePaula........GREAT JOB

The service people were nice,but the oil change took 2 hours. I know they were busy, but thought this was excessive. When i tried to get in my vehicle to ho home, i had to climb over the passenger side. They parked my vehicle right next to snother vehicle, not cool. Overall the service was great, and i would go back to have my service done.

I am extremely upset with DePaula Mazda. My first purchase was excellent on my new CX5 Grand Touring 2018. We were was so pleased we brought our daughter in to buy her first new car and ended up actually buying 2 brand new identical 2021 CX5 Grand Touring’s. We overlooked the issues with letting people get preferential treatment delaying finalizing the paperwork and ruining our celebration dinner that day and delays in taking possession of one of our vehicles for several days. We called as there were issues with the new communication system immediately. Unfortunately, our car was also hit by a deer in the rear door within the first month. We had rental coverage, and had arranged for DePaula to repair the radio, and the damages to the car. We had issues getting the rental which DePaula was directly involved in. They had the car roughly a week and I live 1 hour away and I am extremely busy with work. My car was allegedly repaired and on my way home I realized the radio still did not function properly. Then when I got home I noticed white overspray all over the new rear black door moldings. It was then in the light we also saw orange peel in the paint on the door along with the missing vent visor damaged in the loss was which was missing and not replaced. Our point of contact was Glenn Cummings whom we called several times to correct these issues. On 8/6/21, we made a final attempt to contact Glenn who stated he forgot to take care of these issues and set expectations. He said stated he would call back on Monday 8/9/21 with a resolution including dropping a car off to my work while they made the proper repairs. Well, It is now Tuesday evening on 8/10 with no word from Glenn or DePaula.….We are extremely disappointed in DePaula and their lack of correcting these issues on a month old brand new vehicle…..this has truly ruined our whole experience and trust in the entire organization from sales, finance, service and even their body shop.

Completed work in timely manner and at a fair price. Very satisfied with scheduling, and job done

Yet extraordinary service, wonderful sales people very straightforward experience. Recommend to everyone!

Recently during a storm, a tree fell on my brand new car and caused a considerable damage to its roof. I was devastated to say the least. My insurer advised me to bring the car to Depaula for repair. I was not thrilled at first because it is an Audi, nevertheless I went. I am now so impressed with the Depaula team for their great work besides their courteous and professional. Thank you to you all for the job very well done!

Super helpful folks and great customer service.Colin was really very helpful and he loves his job so much!!Thanks guys for a nice experience so far!

AMAZING! They were fast and courteous.

I have been coming for service for years . Not sure if its just lack of help due to covid . Service this time was poor. 2 hours for a oil change then they couldnt find my keys When I left My tire alarm went of while on the Thruway. Very alarming. Called was asked if I could drive back . They probably forgot to reset it. Now what if it was something serious ?

DePaula was thorough and wasnt going to give up on finding the issue in my Expedition, however it took 27 days without my brand new truck.

Dropped my truck off for an oil change and alignment on may 22nd, didn’t need it back right away so I let them keep it for four hours. Got it back with no new oil sticker, receipt stated that tires are rotated and pressures set. Tires weren’t rotated as my left front tire was low before I bought it there and was still low when I got it with low tire light on dash. Been driving for a day and truck is pulling to the right. Now I’m convinced I paid $150 for no work to be done. Probably won’t ever go back. Only plus is that Lenny is pleasant to deal with and at least tried making things right although they should’ve been done right the first time.

Ive aways had a good experience with DePaula Madza/Ford staff. They are very attentive to my needs and concerns. Sales team went above and beyond for my birthday reveal. Service team always keep me informed about the progress of my vehicle in a timely fashion.

I had a great experience dealing with Shuhab Noory at DePaula Ford! He stuck to his word the entire time and went above and beyond my expectations. Thank you for the quick service and being truthful with all the numbers!

First time there. I had to have recalls done by a Mazda dealer. The dealer that I do business with set me up with DePaula Mazda to get them done. Total experience was a 10/10. Lenny and Justin were most helpful at service. They needed to be recognized in this review. With service like this, Ill be back.

Great place to do business with. Colin was very helpful and pleasant. Thank you.

The car buying process was made super easy with help from DePaula. Every person I met was really friendly and very knowledge able. I would highly recommend DePaula to anyone looking to get a new car.

Albert and his teams is the best, the only reason I got the cx-9 because of him and then Stephanie made all the paper work so easy, I was not here for the whole day, and I can say I got a pretty good dealHighly recommendedAs for the Cx-9 tons of featuresOnly thing missing in Cx-9 sport model is power lift gateSo you have to go out and lift the gate ( but that’s company’s fault)

Service here is always exceptional. The service and sales staff take time to explain what is going on, they are always polite, friendly and professional

Always treated with respect. The team works together as a team. When presented with a problem they are quick to solve it appropriately.

Easy and prompt service. Was able to test drive, work deal and drive away with the deal I wanted in just a few hours. Love the new car and personable staff!

Had to give them 1 star because 0 is not an option. They tried to pull a classic bait and switch by telling me that a new Miata was available for a test drive and I duly made an appointment about 1 1/2 hours prior to arriving at dealer. Upon arrival Im advised that no Miata is available and some clown of a salesman starts looking at other options. I say the tried to pull a bait and switch because I walked out before wasting any more time with these sleazebags.

Great service and great experience. One of the salesmen walked out and showed me where to park. Very friendly staff and Lenny is awesome.

Still waiting on parts to come in for my F350! Keep being told on back order. Its been several MONTHS!!Now the end of May and yet to receive a RETURN call from the month of April on whether or not the parts are in!! Was sooooo happy with the service in the past. I dont understand why a simple phone call couldnt have been returned.

These guys worked their tails off to get a deal that worked for me. This is the second vehicle that I have gotten from Depaula, and I plan on getting the next one there as well. Thank you so much for the hard work.

Everyone most of all Stephanie and Vince went out of their way to make sure when I walked out of the business that I was completely satisfied with everything and my car looks like and is a new car even though its used beautiful vehicle maintained wonderfully I couldnt have asked for more go get a Mazda at DePaula Mazda!

Wonderful experience. Fantastic customer service. Q and Shu are awesome.

Amazing experience. Wonderful and friendly service. Shu and Q are great.

Great experience with the DePaula Ford team. They made my purchase effortless, with none of the sales tactics one might expect when buying a vehicle. Very personable, accommodating and responsive. If youre looking for an excellent car buying experience, give Mark Minoogian a call - youll be in great hands!

Great experience at Depaula Ford, Joe was the best always felt comfortable and no pressure at all. Communication was great everyone was honest and upfront. Frank in finance department very knowledgeable and super helpful!

I have gone to DePaula Mazda for 5 years....they care about their customers. Its nice to get your car serviced by people who know you and care.

First time DePaula buyer. Started with internet chat, Aimee was very helpful in making I was inquiring about the right vehicle for me (CX-5). She put in touch with Nick and we had a great rapport. Nick was able provide us with an excellent deal. And Stephanie made sure the numbers added up and all the ts were crossed. All the people we interacted with was just great. We are very pleased with choose DePaula Mazda. 😀

Everything went as expected, everyone was nice and pleasant. The vehicle was spotless that I bought, they gave me what I asked for my trade-in. Overall a great experience.

Courteous and efficient. They make it so I really dont mind going to get my car serviced. In fact, I look forward to it. I had some questions, and even though they were crazy busy they took the time to find the answers for me. Thanks, guys!

The service from the DePaula Ford service center is always exceptional. I was assisted by Crystal this time around and she was very attentive and thorough.They are practicing all Covid safely protocols right now which I also appreciate.

Best car buying experience. Nathan and Justin were great.

Depaula Ford is the best dealership in the Capital Region! Every single staff member there, from sales to service to parts, is amazing. They go out of their way to make sure you are satisfied. Special shout out to Shu, who is an amazing sales person. He made my new vehicle purchase extremely easy! He listened to what my needs were and never pressured me at all. It was like talking to an old friend of mine.

I have enjoyed my time as a customer of the DePaula dealership(s) in Albany. My family has purchased from DePaula Ford and DePaula Chevy. I have made 1 lease and 2 purchases-1 used, 1 new-from DePaula Ford, and the DePaula family has made my family feel like valued customers. EVERY dealership will have reviews that are negative-you should read those and consider those along with 5 star reviews like mine, but if you are making a decision about a car for yourself or your family merely based on internet reviews and not by going in to meet the people, test the available product lines, and choose what is best for you, then you are missing out. I went into the dealership looking to test drive a used car. I drove it and it didnt blow my mind. Oh, I should probably add that I used to see myself as a truck guy, but Im at a different place in my life, so I looked at NON trucks-specifically, SUVS. I found a terrific Ford Expedition that fits my present lifestyle. I never thought Id buy anything but a truck, so I was really impressed with the Expeditions available at DePaula. You want to know why DePaula, though, right? For me, it was being made to feel respected as a customer with a voice and interests and needs that were acknowledged. I wasnt rushed or pressured to buy or lease at a higher or condescendingly lower rate than I wanted. I came in with a vision in mind and I got exactly what I wanted in every way-the vehicle, the pricing, the respect as a valued customer. Ill buy/lease from DePaula again. They keep earning my business because they treat me well when I come in-buying new/used or leasing. I hope you have a great experience there, as well.

Jeff and his team provided great service. Great attitude and communication. The automated SMS notification system was off. I received a ton of texts that were simply not accurate, one of them thanking me for picking up my car, even though I havent picked it up yet..Last thing is the repair estimate. It took additional 2 weeks from the initial estimate I received. But the service was great and the team over at Depaula was great.

Had great experience at DePaula Frod. The sales people are knowledgeable. If you are looking for a truck or a car see Trevor in sales. It was a no pressure sale. Also Big Thanks to Jay sr. Definitely will be back to do more business with them.

Its hard to believe a car transaction went this smooth. Lenny from service to Q from sales everything went smooth. SERIOUSLY AMAZING!

Ken Dittmar from the body shop went above and beyond to assist me with a door dent repair on my car, and took time to make phone calls on my behalf as well as keep me informed along the way. The car looks great and the service was amazing!

I have been using Depaula for service for. a few years and decided to purchase a new vehicle from them this week. They made the process very easy and enjoyable, great to do business with.

Buying my pickup truck from DePaula Mazda was a privilege. the staff were very professional, helpful and caring. Thank you.

If you want a great car lease experience got to DePaula and see Glenn Cummings! Him, Michelle and the rest of the crew were AMAZING!

Ive dealt with many different dealerships over the years but DePaula is constantly the best, most reliable of them all. Always a pleasure!