I called DePaula and spoke with a lovely young lady who promptly transferred me, and to the correct department. I found with covid pandemic thats become more rare! I asked a couple questions and received great, polite and accurate information. Jerry provided great advice, was knowledgeable whilst being humorous. What a great combination, thanks for the pleasant experience

My car electric system was malfunctioning so brought it to drop off for the dealership to work on at their convenience. Initially I was told we could probably get a diagnostic within the week but working on it might be a bit later as they were scheduling appointments a month out. While I was completely fine with this, I was then very pleasantly surprised to hear from the tech the very next day. He stayed in touch every day, was able to complete the diagnostic in only a couple days, and within the week has it all squared up for me. Amazing service and even better customer care.

Always very professional. I’ve had my Vette serviced here for the last 16 years and your technicians take very good care of my car. I also like the visual inspection that I can see on my phone. Excellent idea!

We had a great experience purchasing our vehicle from your dealership. Your personnel were professional, friendly, and informative. Thanks for your service

Check in was easy. Jeff in the service department was professional, friendly and very helpful. The vehicle was done in the time promised. The young lady at the check out was awesome. I wanted to use some of the points I had accumulated and she walked me thru it. I am not that great using the app. She was extremely patient and helpful.

This was probably the most stress free easiest experience I’ve had when at a dealership. Everyone was very helpful and knowledgeable throughout the whole process. Jose went above and beyond to make sure I went home with my new car the same day! Definitely will be back in the future.

Very good service!! Tracy was very helpful and keep in contact with me the whole time my vehicle was here!

Traveling across the country, I needed my own oil changed and a light on my truck fixed. DePaula Chevrolet took care of it quickly, with no hassles. Its nice that they open early so that I could get in and out quickly. Everything was done professionally and, though no one likes to pay for car repair, the price was fair. I will come here again the next time I am passing through the Albany area.

My service advisor Danielle was awesome! She was honest and gave me accurate estimates and updates. I loved the communication. Also, shot out to the Technician that serviced my vehicle.

Great visit today. I brought my car in for an oil change and my service person, Jeremy, noticed I needed to get my car inspected next month. He was able to inspect my car today. Thank you for saving an added trip to the dealer next month (2weeks away).The only thing I found frustrating was they recommended a front end alignment and that was not included in my extended maintenance agreement.

The only good experience of my visit was having Alex Haynes as my service provider. I’ll admit I was quite a frustrated customer because of prior faulty information that lead to me having to adjust my appointment and take out a last minute expense. However, Alex was very understanding, respectful, rapid and on top of making sure I was aware of everything going on and done to my vehicle. Additionally, he helped to figure the misleading information issue and we all ended the day with satisfaction on our ends. Thank you again, Alex!

Service was out of this world with experience and professionalism. Answered all of my questions and extremely personable customer service. Made buying a truck easy and exciting.

Dealer staff paid no attention to me being in the service area. We waited over 10 minutes and nobody even asked me why I was there. Even after we delivered the car a day early for our appointment, dealer staff told us they could not locate our vehicle and when they finally did find it, they told us they didnt have the time to do the services in which the appointment was made. Very very unacceptable and therefore my family will not be returning to depaula for any reason, especially service.

If I could give zero stars I would! Do not bring your vehicle to this dealer unless you want your car wrecked! I brought my car that I had purchased from this dealer in for a routine oil change and waited over 2 hours. The guy comes back and Im thinking okay finally my car is ready but nope, come to find out the person driving my car to the front that works there ran into a parked truck in the shop. The worker must have been driving very fast because there was a lot of damage to my car. They had to replace the entire front side of my car to which I needed a rental to take home. They give me a rental car that was dirty on the inside and had a huge DePaula sticker on the back windshield to which I could not see out the window at all which was a danger to me driving. I complained to them about this and took off the sticker. Then 3 weeks later they fix the car and my tire moniter stops working. I told them there was nothing wrong with it until they ran into my car and refused to replace it for free. The absolute worst service I have ever received, the management is unprofessional and rude. I honestly never thought I would ever have this type of issue at a dealership but never will I come back here.

Was totally stress free, the service was very professional and courteous.

My first oil change with my new Cruz, and the oil plug is stripped. The replaced the plug and did everything to make sure my car was safe. I LOVE the video inspection that was sent! Im on crutches and the staff was so accommodating and nice. They got me in and out as soon as they could. Im going back for my tires and rotation in October!

Brought my Silverado 1500 in on 9/10/2021 at 9:45 a.m. I was greeted immediately. My truck was taken into service shortly after check in. Service was thorough and efficient, and the video review was informative. Everyone at DePaula is pleasant and professional. I could not have asked for more.

I worked with Chuck and he gave great service and answered every question I had. I was in and out with ease. Got everything I wanted done in one day.

I took my Trax to DePaula Chevrolet this week for service, this is my first experience ever with DePaula and I am impressed! They made the entire experience pleasant & seamless. I appreciate how friendly & organized everyone was – communication was great! My check engine light was on and the service department was able to schedule me right away & complete the work. I will definitely be going back to DePaula, not only for service but to purchase vehicles in the future.

All the staff I interacted with were just amazing people. They are happy people at DePaula. My special bond was with Anthony and Jackie, I love their customer relationship and how they ensure you feel good while explaining all needed to be known. I will always recommend and spread my stories with all my friends and family

First time buying a car on my own and because of my lack of experience I was heavily taken advantage of. I received thousands of dollars less for my trade in than what I should have been given for it. They gave me 8 grand and are now trying to sell it for 15. There was no budging on their price They had set for the vehicle I purchased because they reassured me i was already getting a great deal which i indeed did not get. Sadly its all in the past so I have to deal with what I did but Im just putting my experience out there just so anyone can hopefully see what they might be getting themselves into

My experience at DePaula Chevrolet was Amazing they provided excellent service. I was very happy with my transaction of the 2021 Chevy Trax. AWD. Chris gave a tour of the place and explained the services they do . I liked the way after I was sold the car Jackie even explained how all the new safety features and controls worked and connected my phone and the on star and explained how to reward yourself with reward points you can spend like cash which is a great incentive. I want to thank the service team and I am sure I will get my next lease there.

People where nice and respectful and worked with In my means

Update: According to my new dealer, Depaula never replaced my rotors, despite me paying for it. Once we figured that out they stopped returning my calls and the other dealers. I was never contacted by Depaula, despite them looking into this on the original review.Original review:I bought my car here and have had it serviced here for 3 years. The team was always professional and took great care of my car, until the last few months.Last year I had my rotors and brake pads replaced at the recommendation of the service team. Within a few months, the brakes started making an awful groaning noise. I took the car back, and the service department let me know they cleaned the brakes free of charge and the issue was resolved. The noise returned within a few months, so I returned again. The service team found no issue. I then moved, and with the noise persisting and worsening, I brought my car to a dealer at my new location. They told me my rotors needed to be completely replaced. I tried calling Depaula, but they told me that the warranty had expired. It seems odd that I brought my car in twice for the same issue, and they could find nothing wrong with it. Another dealer found the problem and conveniently for Depaula, the warranty expired.Now, Depaula has not returned my calls, nor the calls from my new dealer. Im stuck having to replace rotors 13 months after install.I wouldnt recommend getting your service done here. They are unprofessional, dont get the job done, and the customer service is severely lacking.

My service tech was great! She was very helpful in taking care of my maintenance plan info and communicating with me. I was in and out with no hassle. Thank you!

The woman that greeted me and checked me in was absolutly wonderful. It did take over an hour for an oil change and inspection. Loved the lobby area with desk set up so I could work.

My fiancé and I came in back in February to get a used truck. When we went in the salesman was very personable and helpful. The truck we got was supposed to cost us right about 450 a month but wound up costing us well over 600 (we were told it would be about $450 with our old paid off car traded in, but walked into the bank to be informed something different). Ultimately the fault lies with us because we signed the contract and the loan but now we’re upside down on a vehicle we can’t comfortably afford and have a very bad taste leftover from the experience. The sales people here really have a knack for glazing over things and rushing you through the process so be careful.

I bought my car from the used DePaula Chevy dealership the sales team was good my only issues was the poor management and how long the sale process took. I wasn’t taken seriously and was basically put to the side a few times. Had a few complications even after buying the car but I did get a good deal and the manager and salesman were straight forward and honest. Will I buy a car here again though probably not.

Quick, clean, got the job done right

JohnHenry was very knowledgeable and really knew how to keep a positive conversation going even when it wasn’t headed in that direction. Great to deal with.

Always a great job at reasonable cost.

Very quick, pleasant transaction - salesman was great. I waited for the last minute on surrendering my lease due to a divorce situation (took the entire 3 years of my lease term right down to the last few days, insert eye rolls...lots of them). DePaula had the Traverse I wanted in stock and ready to sell. They were looking for a used vehicle as well, which totally was a win-win for us both. Figures matched with what I wanted to spend, sales transaction was quick and easy.

The Service Department was GREAT. Scheduling was easy. Danielle was very nice and checked me in quick and got me out in less then an hour!

I was not happy with how hard it was to change the scheduling of my first service after buying a certified pre owned vehicle. My experience with the service counter was excellent. The things about the service I was unhappy about was the video that was sent was not helpful. The person speaking could hardly be heard. They really need to speak up and speak clearly when doing the video. Also, the tire pressure was not checked. The passenger rear tire was 7 pounds under pressure and none of the other ones were at the required pressure although they were close. It appeared to me that the service person must have been in a hurry and did not do a through job. Hopefully nothing else was missed.

Fast friendly service. The advisors are always very knowledgeable

DePaula Chevrolet did a great job on making sure that I was taken care of. They gave me a courtesy vehicle right from the start before they even knew if there was something wrong with my vehicle so that I did not have to wait. I really appreciated that they were mindful of my time. Alex Haynes did a fantastic job communicating with me, and helping me follow along in the process of getting my vehicle repaired. The iService module was very high tech and allowed me to see what was going on with my vehicle, and what they were going to be doing. Alex Haynes was extremely polite, professional, and dependable during this process. All of the services were covered under warranty as well.

Dealt with Rick in service and he was great. Always kept me updated with what was going on with my truck. I like the diagnosis video the technicians send you to let you know the exact issue with your vehicle.

Fast and courteous service from Tracy & DePaula, as always!

This was my first stop in my car shopping experience. Talk about the perfect salesman, Naz was fantastic. No pressure, showed me what I asked for. Explained all the other options for vehicles. No sales pitch, even recommended what other types of vehicles to compare through the classes with each other. After driving 7 other cars, and getting a decent offer from another location, Naz beat it.The pick up of the vehicle was excellent, they really walk you through everything and make sure you are 100% satisfied before you leave.Jackie walked me through all the bells and whistles of the car. Beware of her jokes, they come non stop but keep the mod light.Tyler explained all the financing and answered all my questions reg as regarding that as well.100% recommend this dealership and look forward to a long relationship here.

Greeted immediately when driving into the bay by a very courteous young lady, taken to my service rep., who followed my vehicle’s progress and updated me. He helped me understand the problem that my vehicle had after I watched the mechanic explain it on a video. He payed out a detailed explanation of the work needed, the time it would take and the cost. He then scheduled a time to have it done. (I didn’t have to do that with a different person.). Checkout was very fast and the vehicle was just outside the door to drive away. Might not be the cheapest, but certainly worth the expense! - In my mind…and I’m semi-retired and not wealthy.

The service at DePaula (Dario and Aram) was excellent. The staff is very professional, helpful and courteous. I had gone to a different dealership and stood around in the showroom for over 10 minutes and nobody even acknowledged that I was there, despite 20+ employees walking all over the place. Less than one minute after I walked into DePaula, somebody came right up to greet me and see if I needed any help. There was no pressure, just good discussion about options, and the whole selling process was smooth and easy (quick also, which I appreciate). I had thought customer service was extinct in the modern business world, but DePaula was amazing in every respect. That is exactly how you earn peoples continued business, and plan to be shopping at DePaula going forward.Shane Brunell

I have always had good luck purchasing a car from DePaula. However, there have been some rough patches along the way with DePaulas servicing our cars. My husband and I had an uphill battle with DePaula for over a year regarding our Equinoxs engine. The engine was recalled by GM and DePaula gave us a hard time about replacing the engine. After a year of battling with the service department, DePaula finally agreed to rebuild our engine which thankfully was covered by our extended warranty. Also, this last visit was supposed to be just an oil change and ended up being a $450.00 appointment. DePaula tried talking me into other things being done to our vehicle and finally had to say no. I think the service department tries to get customers to purchase other services (which really arent needed) just to make more money. I am sure they arent the only dealership that pulls this nonsense. That is why my husband and I prefer to go to our own personal mechanic instead of the dealership. The people are cordial, but stop trying to push other services that arent needed.

Excellent service! I was looking for a Chevy Trail Boss and Andre took the time to find one that was already shipped. I had to put money down on a truck unseen. But when the rebates changed two weeks later they stuck by the agreement we had. I shopped around and they got me the truck I wanted in two weeks not 12.. Its my first new vehicle and I will certainly recommend anyone to go to DePaula.

I was extremely happy with the professional atmosphere that I experienced with every employee. My salesman was excellent, I told him what I wanted and he took his time to show me the options that were available in each vehicle. This is my third vehicle purchased at DePaula, and I will be back to purchase more. JohnHenry P did a remarkable job and I would highly recommend him to my family and friends.

Thats a wonderful service. Great Thanks you.

Great service! I’ve been bringing my vehicle here for a few months and every experience I’ve had has been excellent. Customer service is great and the charges are reasonable.

Called inquiring about the $155.00 lease on the Traverse. Casey informed me she could put me into one within a week or so. Drove from Saratoga Springs to Albany just to be told by Randy one of the managers who told me that it would take significantly more money down and that he could not do it at the $155.00 rate. This is the second time Ive been lied to by DePaula and I will never do business with DePaula ever. Im filing a complaint with the NYS Attorney General for false advertising. Buyers BEWARE!

My experience at Depaula was fantastic. The service was very friendly, courteous and quick. I felt like I belonged. Will definitely be back

Everything went well. All services completed on vehicle including a/c repair. I spent a greater part of the day working from a cubicle in the waiting room and I was happy that this space was available.

Service was taken care of as discussed with Depaula. Job was done professionally and results were what I had expected. Very easy to get things done at the service department.

Santiago helped me lease my dream Silverado. He was very helpful and diligent on getting me in the driver seat for a great price. I would strongly recommend visiting Santiago when shopping for a new vehicle. I will refer future friends and family members to do the same. Overall smooth and effortless experience!

Awesome experience with everyone I dealt with.

First day after dropping off for my appt. the truck wasn’t even looked at. After diagnosis the next day I needed the truck back the parts needed to be ordered. A week later I brought the truck back, the parts were installed, the transmission service was completed and part of the state inspection was done. Need to return for the inspection as the new parts needed to clear codes. 2 days later. The same error codes that the original service was for came back. Going back next week. Was in a year ago for the same problem. 4th time for the same issue. When does the Lemmon law kick in?

Everything went great and loved that a Courtesy car wash was included

The Service Team at DePaula Chevrolet is second to none. You just cant beat em!Special thanks to Dennis, Mike H.- and to technicians Gary and Kevin too.Paul J. LaFalce

In 2017, I purchased a used Chevy Trax from DePaula Chevrolet. I have been back to their service department for every oil change, tire replacement, etc. Ive been with several teams and contacts in my 4 years there and I have ALWAYS had a 5 star experience. EVERY TIME. I waited 4 years to write this review. I can tell you confidently every single staff member treats me with the utmost respect and kindness. They are always mindful of the time Ive been waiting, of taking care to walk through the car with me, listening to any concerns,, and the mechanic takes a video of your car and sends it to you. The amount of effort put into my comfort and satisfaction is beyond commendable. It seems statistically impossible yet here we are!Special shout out to Jeff, my current express team contact. You are a true pro in customer service sir!Special shoutout to Emily on the phone. You are always sweet and patient, no matter how busy, and it really shows!

I had an amazing salesman, finance person, and the person who showed me all the functions of the car was amazing as well. Overall very positive experience. I would recommend the dealership to anybody!

My experience was amazing. I had no intention to lease another vehicle that day. I answered a mailing and made an appointment with Bob for noon. My husband passed away last year and it was very emotional for me to even go there . I told my story to Bob, who was very nice. He introduced me to Matt DaCosta. He is the best salesperson I have ever met. His style is real and sincere. This is the type of person I like to deal with. I do not think I would have gotten a vehicle that day, if it wasnt for Matt. He is courteous professional and kind. He gave me the deal I needed. He helped me at 7;00 pm move my things over to the new vehicle, After crying with Cullen and Matt, Cullen told me I was his last customer because it was his last day at DePaula. The whole day was a Godsend. The license plate they gave me was 6606 which has a special meaning and sign from my late husband. I have told this story to so many people and they were wowed!! by it all. Thank you for giving me an amazing experience.

Went for a 6 month check. Had an issue with tires I wanted looked at. Alignment was done. Nothing else. No tire rotation, fluids or filters checked. Car not washed. Over 2 hours and Nothing resolved except an Alignment when the issue was outside of back tires. Place is ridiculous. Im glad I work with the public and can spread the word.

Rick Was excellent and all of the team the reception was very welcoming and the timing was great.

They were great. Got me in on time. Did a thorough inspection. Everyone was friendly. I will return back for service at any time

I recently brought my truck in to have a leaking tire looked at. While I was there, I also took advantage of this opportunity to have my oil changed and tires rotated. I am told the tire is separating from the rim and needs to be rebeaded. This is something I have never heard of occurring this way, or is even apparently covered under a warranty with these tires, which I actually purchased and had mounted right at DePaula only over a year ago.Approximately 2.5 hours later, I was finally able to go. However, two days later, I get in my truck at 330am to leave for the airport to go on vacation, and my tire that was just “repaired” and rotated is now at 19psi! Now, I need to stop at a gas station to put air in my tire, as I am supposed to be going to the airport instead. Then, I park my car in the airport lot for 5 days, just to land home at 11pm to find it at 18psi once again. Now, I need to stop at a gas station on my way home instead of just going straight home, so I can be up for work the next morning. This is extremely frustrating and inconvenient on many levels.At this point, I am angered in how much time and money I have spent over the last 2.5 years at DePaula just to have some sort of issue after-the-fact require “re”-fixing. I continue to have my truck serviced there and even bought my tires there, but this is unacceptable. This is a safety issue first and foremost, and I now need to work around my busy work/life schedule to bring my truck out there once again, just to have to sit out there and wait for it all so the initial issue can be fixed properly this time.As I mentioned, this is not the first service issue I have had at DePaula, but at this point, it should be my last. I would never trust family to have their work done at a place that considers their customers “family” if this is the quality of work completed. I feel much more like a dollar sign instead of a valued, loyal, paying customer.

I have always felt well treated at the dealership and appreciate how you folks do business. Thank you for taking such great care of my car and I.

Ive had a horrible experience with your dealership and employees. I purchased my first car from you guys about a year and a half ago and had nothing but issues with it so I traded it in to you guys and bought a brand new 2020 silverado RST. Which Im paying nearly 700 a month for and already have had issues with and currently have another issue I cant get fixed because you guys never have loaner vehicles and I cant miss work. Im considering making public posts about your dealership and letting people know that its bad business and to go elsewhere.

Took 2 hours for an oil change. Was told I needed brakes and tires even though I bought the truck certified through you guys less than 6 months/4000 miles ago. Which means depaula sold me a truck that was nearing end of life for both brakes and tires.

You need a used car or truck? Dewin was awesome. Between him and the manager Anthony, they made the process easier than ordering pizza. Don’t even waste your time other places. They make it happen! Never bought a vehicle from a dealership, anxiety turned into certainty.

Jeffrey was great! He explained the work to be done and caught the inspection was needed. He asked since the mileage was 100K that if I wanted the transmission fluids changed and the coolant flushed and explained everything to me. I had some concerns which he verified with his manager and confirmed what I said was correct since the car was a Ccadillac. It was good to hear a positive response instead of just a sales push. I really appreciated that extra effort.

DePaula Chevrolet makes every aspect of car ownership hassle free! As a new car owner, I’m frequently on edge trying to make sure I’m taking care of my vehicle responsibly. From purchase, to service, and maintenance, everyone I work with (Shaun Monette & Jeff specifically) goes above and beyond to make sure the process is as simple and efficient as possible!

I ALWAYS HAVE A PLEASANT EXPERIENCE EVERY TIME I HAVE TO HAVE MY CAR SERVICED. WHEN I FIRST HAD TO GET MY FIRST SIX MONTHS MAINTENANCE, MR. CHUCK RICHARDSON WAS THE ONE WHO TOOK CARE OF ME.. AND NOW THAT HE IS BACK, PLEASE KEEP HIM AT 785 CENTRAL, I LOVE HIS PERSONALITY. HE IS ALWAYS COURTEOUS AND POLITE TO ME AND REALLY KNOWS HIS STUFF. YOU KNOW THE WORLD WOULD BE A BETTER PLACE IF WE HAD MORE PEOPLE LIKE MR. RICHARDSON. THANK YOU MR. RICHARDSON FOR ALL YOUR HELP. I RECEIVED MY CAR BACK IN THE TIME FRAME THAT HE HAD GIVEN ME AND IT RUNS EVEN BETTER THAN IT DID PREVIOUSLY. I CAN TRULY SAY THAT MR. RICHARDSON IS A GREAT ASSET TO YOUR COMPANY

Based on my experiences with the service department alone, I will never buy another car from this place. At my last oil change I was told I have a leak, in order to find it we decided to do an oil consumption test. For $159. Told drive for 2000 miles then come back.( Its even stated on my receipt 2000 miles) I do that. Go back and am told oh no you were supposed to come back at 1000 miles. Now we have to wait for the next oil change. And Im sure Ill be charged again. I have never had a good experience with the service department. Seems like employee turnover is so high and no one knows what theyre doing.

The problem with my vehicle could have been fixed in July when I reported it at my 5000 miles checkup. Disappointed that I was listened to.

This is our 3rd purchase from your dealership. Our salesman Andre Pope was quite knowledgeable. We highly recommend him!!

George - my Corvette guy was great - through all the months of waiting for the car right up to the final delivery!!!!!!!!!!

Your service center is top notch!!! The representatives are very friendly and professional...I usually by my trucks from Depaula...this last truck I had to buy at Denoyer because they had the truck I was looking for at the time....I will not go there for service, as a wasnt pleased the first time I used them...

Another great service experience at DePaula Chevrolet. Great customer service! My advisor Chuck, and Corvette guru Kevin are both top notch.

Great Sales force very helpful today love them. Clean showroom everyone in masks great day

Idk how u guys get bad ratings. I feel like my experience has always been worlds above any other dealer from first day I walked in 7 years ago. A sales rep name chris I believe really got me the lowest possible price anyone could get. People were selling the same truck used for more then he was offering new after incentives. From then on I always got my service done by you guys and it’s been amazing. Gets better each time. Michael Haynes I believe his name is treated me like we been friends and I was getting a hook up cause I knew someone. Really blown away. Thank you!!

Thanks again for being real and honest once again Chuck. All of my car needs will be coming your way inch by inch . Thank you very much for being reliable

They were pleasant to work with through the entire buying experience 2nd car I’ve purchased there

We both felt it was welcoming, professional and bright. George was a kind and non pushy sales person which we both found to be important in buying a new car. No one wants to feel forced into a big decision, or that their business isn’t welcome if they decided not to move forward. We both felt extremely comfortable with the decision, and found all of the employees to be friendly, snd professional.

The staff was very accommodating. They made an effort to keep me calm and comfortable, shuttling me wherever i needed to go while the work was done on my car. My wait time was reasonable. The analysis video was well done and my car health was discussed in detail, and explained completely. I was satisfied with the service rendered.Some suggestions to consider - I would have liked to have had a video post of the undercarriage after the work was completed, with a shot of the part removed, showing the faulty area of the replaced part(s). There was also soldering done on a faulty connection terminal for my passenger airbag which I have no evidence was completed, since there was no visual to support that.Also, something occurred to me later on - I’m curious why the engine light or something didn’t warn me I was losing transmission fluid from my faulty hose, or that it was low(er).I was overall pleased with the service I received during my visit. My car care assistant went the extra mile to make my visit as painless as possible.A shout out to the receptionist as well - she was pleasant and informative.

Staff was friendly and helpful. Great car buying experience.

I would recommend customers to go elsewhere.The company was nice enough to point out that my brand new car had a noticeable mark that needed to be serviced, then never contacted me to fix it.They wasted a large chunk of my time on trying to up-sell, without letting me tell them I wasnt interestedTrying to use their website to schedule servicing is literally impossible.Overall, not somewhere Id ever go again

My recent service ended up taking much longer than expected, however, the team was very helpful and they waived the costs of the service to make up for it. Very pleased overall with my experience.

This dealer was great! I didnt feel pressured to commit to a vehicle that I wasnt able to afford at the moment. I was looking at a Jeep and the final price just didnt appeal to me. I rejected the sale. It was a very nice experience, sometimes you want a vehicle that fits your dream but also hurts your reality. Ill keep this dealer in mind for the future. Sometimes sales just dont work out and I was impressed at how my final decision was taken and understood.

Went to DePaula and had a great experience! My wife and I met with the sales manager Anthony and he helped us find the right car at the right price. We never felt pressured. They work with challenged credit and we were able to leave the same day in our new (new to us) vehicle. Top notch!

Salesperson Cordel Robertson had the right attitude and listened to my questions and provided timely answers. He understood procedures and efficiently completed the paperwork. The search of available inventory for a new truck was done quickly. Other employees were equally prepared to explain the features of the new truck.

Horribly unethical. My 20 year old daughter brought her car in for breaks and rotors. The didn’t replace the front brakes, didn’t give a warranty, and they charged her over $600!!!! Took advantage of a 20 year old girl! It’s disgusting. $627 INCLUDES her active duty military discount! So gross …nobody has reached out to her either.

They changed my fuel filter while changing the engine oil and filter and charged me $135 labor for just the fuel filter. When the truck is already on the lift for draining the engine oil. Ive changed the fuel filter and it only took me ten minutes to replace it. I understand that dealerships need to make money but that stealing. I called two other chevy dearlerships and they were $130 for filter and labor.

Quick service, great employees always nice and willing to help you out

Everyone was great. Made car buying easy.

Glad Dennis is back in the service department. He waited on me immediately and was very professional and personable. I checked in my vehicle in a very timely manner and was able to go back to work while my vehicle was being serviced.

My sales consultant Cordel was very professional. He listened to my needs and wants as to what I was looking for in my next purchase. I couldnt be more happy with my new 2021 Equinox. Thank you Cordel for making this a stress free experience for me.

The service manager Jason is extremely helpful and knowledgeable. He honestly is an asset to your company. I love the videos that the technician sends during the process. Excellent service all around.

The sales team at DePaula was absolutely amazing! Our sales representative Zachary was kind, sincere and extremely helpful. We left with my dream car and I was overly excited! The sales team made buying a car a great experience! The service team however was disappointing and difficult to work with. Within our 60 days of purchase our car did have a malfunction and the service team refused to fix it. We live an hour away and we’re told it was not a safety issue and we would have to contact Nissan. When we contacted Nissan we were told it was in fact a pretty significant safety concern and at any time our breaks could lock in! Our car is unsafe to drive until it can be repaired! So BEWARE! Make sure you really inspect the car before purchase because if there is an repair needed you may not get it covered.

Alex was excellent!I will definitely bring my Silverado back for service there.

Very plesant experince knowlege people

The service team was excellent and explained everything in a manner anyone could understand. I really appreciated the video link that was sent describing the work performed. Nice job!!!

Excellent service and I would as always recomment DePaula to everyone I know!!!

Everyone was friendly and very professional. I like the shuttle service so I dont have to sit and wait for my vehicle and they can take their time to do a good job.