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Lawtons Automotive
90 Watervliet Ave #2024, Albany, NY 12206, United States
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Lawtons Automotive
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Ca
Review №1

I give Lawtons Automotive a high recommendation. The people are totally awesome!! The quality of care they do with your vehicle is great!! They walk you through everything and explain in full detail whats wrong what needs to be fixed and what work they have done. Wouldnt take my car to any other mechanic. Thanks Lawtons.

BX
Review №2

It is the best... Wonderful personality Jerry is as honest they come and a great mechanic. You cant go wrong.

R
Review №3

I have never left a Google review before. I feel it is necessary now so no one else wastes their time or improvements can be made. I went to the automotive shop after being recommended by a colleague as I am new to the area and needed brakes and possibly more maintenance work. Upon arrival, I recognized the outside of the building was in poor condition. There is a nest of weeds and what looks like a pond that could potentially be growing mold in front of the entrance. I should have turned around at that point.When I walked in the door, I saw a young woman behind the desk. She was on her phone and did not acknowledge me when I arrived. There were two dogs there. Although they seemed gentle enough, I have severe allergies to animal dander which resulted in congestion for the remainder of the day. She stood up to take care of the dogs before even saying “hello” and was wearing nothing but a very small shirt and shorts which left little to the imagination. This shocked me as I was led to believe that this was a family business. I asked her if the shop was busy that day or if I should return at a later date. She rolled her eyes at me and made it clear they were busy. I have never experienced such a lack of professionalism, especially as a new customer. I recognize conversation is more lax with regular customers but I felt uncomfortable and did not want to proceed with making an appointment. I cannot attest as to the abilities of the family of mechanics since I did not make it that far in the process. I took my business elsewhere. It’s a shame as I was looking forward to finding a trustworthy, honest mechanic that I could routinely bring my business too.

Li
Review №4

Great mechanic. If it isnt broken, they wont try to tell me otherwise. Very honest. Very friendly. I never have issues with any work they do. I highly recommend them.

Ar
Review №5

Jerry and Cole and their crew got my vehicle running smooth as butter in quick time. At this family-owned business youll receive professional, amiable, and upfront service from people who clearly know automobiles.

Wi
Review №6

Best place for your car! Kind courteous and fair pricing

F
Review №7

Great people, fair pricing, care about the customer

Co
Review №8

If I could give 6 stars I would. They are reasonable, ALWAYS go out of their way to make it right and get the job done. They do not make people like Jerry and his son Cole anymore. I only bring my vehicles to them and if your not your missing out!!

He
Review №9

Very Professional: price is right...great PR...very concerned...family man. Not only a good business person..but, a man of. Great integerity.. HATS OFF TO JERRY. Amen

Ja
Review №10

The only place I trust to handle my vehicles.And I am a mechanic myself. For the things i cant fix, i send to jerry!!

Ry
Review №11

Gerry Lawton, Cole Lawton, and their staff, do very exceptional work. I highly recommend.

Ni
Review №12

What a great experience!!! I was referred by many people to Jerry and he exceeded my expectations!!! The front desk was warm and friendly - love the dogs! My 3year old son had a great time in the waiting room with all the toy trucks;)! Jerry was so kind and honest, he sat down and took his time to explain everything to me in detail about my car and the plan to go forward! I highly recommend this place!! Support local businesses and family owned businesses!!!

Je
Review №13

This is by far the most polite and honest automotive establishment I have ever been to. They truly make you feel like family.

Ko
Review №14

Great honest work your garaunteed to be satisfied with the work so if your looking for an honest mechanic this is the place

Ka
Review №15

Great service, really easy to schedule an appointment in a timely manner. Everyone inside was really friendly and they finished my oil change with great efficiency! The dogs in the waiting area were very nice, too!

Sc
Review №16

Ive been a customer for 13 years and have never once had a bad experience. They do quality work at a fair price, and stand behind everything they do. I wont take my car anywhere else.

Sh
Review №17

Good work fair process

Ma
Review №18

I was referred to Lawton’s by a student platform called MASH. I have to say this was the best mechanic experience I have ever had in my life. Lawton’s was extremely reasonably priced, quick turn around time, and excellent customer service. I will definitely be taking my car there if I ever run into more problems! Hands down most honest mechanic shop I have dealt with.

Ke
Review №19

Jerry and his crew are excellent mechanics. Good value for their work. Highly recommend.

Ma
Review №20

Great service, friendly people, honest work and prices.

Gw
Review №21

This place is the BEST!! As a woman it is hard to find a garage that wont take advantage of the fact that I dont know a lot about cars. But I can totally trust Lawtons! They are fast and reasonably priced. They will go above and beyond to help resolve the problem. I recommend them to everyone I know.

Cr
Review №22

By far the best place Ive ever taken my car very honest people very experienced as far as old muscle cars hands down the only place Ill ever go a recommend anyone the secret in this business is dont rush let them take their time you wont be disappointed if youre in a hurry dont go because you cant rush perfection

Li
Review №23

They are great have been going to them for 7 years. Always give you all the information to decide on how to proceed with the repairs. Both locations are good.Fair prices, fixed right the first time and nice people.

Ju
Review №24

My family has been coming here for years! The owner is very honest and wont sell you something you dont need. Hell tell you if your tires can wait until next visit. If youre uncomfortable with a noise hell check it out and replace just the one part instead of trying to sell you a whole new motor!Its nice to have an honest mechanic! The honesty and integrity is what keeps us coming back.Everyone in my family would highly recommend going here!

Pa
Review №25

Great place. Trust this shop they will not steer you wrong.

Mi
Review №26

Jerry Lawton is the most honest person I know, trust him with my life does everything possible to get the best done for you and keep cost low.highly recommend at least speaking with him about your auto issues.

Ma
Review №27

Always amazing. Best mechanics Ive ever worked with! Fair, informative, flexible. Thank you again and again.

Ni
Review №28

Fair and do a great job

Ji
Review №29

Best serviceI in the area

La
Review №30

Great personable professional people and service!

Dr
Review №31

These people are saints. Theyll definitely give you the best deal possible. Theyll always tell you what the problem is and find the best ways to fix it. I appreciate what they did for my vehicle and I will definitely be coming back. Thank you lawtons and Jerry!

Cu
Review №32

What a pleasure to go to. The people are so genuine and honest.What a pleasure to do business with these people.

al
Review №33

Awesome place. Honest. grate rates. and jerry and the staff will make sure your car gets done. this are dying places .where the mechanics cared about their returning customers. and the mechanic gave you an honest suggestions to your car problem. i been comming to this place for 10 years. no one can beat them. at price and honesty.

Ru
Review №34

Theyre the most honest car mechanics!

JO
Review №35

I dont really write reviews but I decided to write one today because Im surprised google doesnt have reviews yet of this place. This isnt my first or second time getting great service from Lawtons, but the third time. I have had very bad trust issues with auto mechanics in my 16 years of driving so when I moved to Albany and had my first auto issue, I searched online, went through many reviews, and called out to my friends on Facebook. One of my friends I work with went out of her way to highly recommend this place, and even though there werent many reviews online, I didnt want to be rude so I hesitantly gave it a shot. I had some difficulty making the very first appointment given my busy schedule, but Jerry Lawton got on the phone himself and squeezed me into the nearest time that was best for me.I have since been back for 2 other issues... and Jerry has only charged me.... once. The one time he charged me, it was extremely reasonable for brake and rotor replacement on my 10 year old car which I specifically asked him for. The other two times, I asked him to inspect the car and troubleshoot for loud dangerous sounding noises and wheel/suspension/strut issues and he repaired both times with minimal time. Even though the issues were not major overhauls, they still took time, effort, and know-how to diagnose and fix the problem. I could not believe each time that he simply handed my keys back with a smile and said all fixed and no charge. He also has NEVER made some random recommendation on some next thing to fix. In fact, he has actually told me when it WASNT worth fixing something yet!I am now a loyal customer. You will not find a more honest, friendly, affordable place for quality work. The customer service is out of this world. I will be moving in the near future and I feel bad for the mechanics where I plan on moving because Jerry has set the bar very very high.

An
Review №36

Jerry Lawton and staff are the best. Honest andcompetent.

Jo
Review №37

Nice . people great service good fair price

Jo
Review №38

Very honest and fair with prices. Very dependable. Nice people.

ro
Review №39

Honest and fair very nice people you wont find any better in the area

Mi
Review №40

Very friendly and helpful staff who genuinely want to help you and very reasonable rates.

Da
Review №41

Ive been going to Lawtons garage for all my service these guys are honest and do great work at a reasonable price!

St
Review №42

Great, honest and friendly people who do great work. Very glad I know this pace exists!

Ti
Review №43

I dropped my car off on the wrong date they still scheduled the car in and got the work done great people

Te
Review №44

Good experience. Jerry is excellent.

Er
Review №45

Helpful staff, honest technicians.

Do
Review №46

Awesome family owned

A
Review №47

Excellent! Professionals, at grate prices !!

Je
Review №48

Great for Fixing Cars

Un
Review №49

Very helpful staff

Th
Review №50

Awesome

Information
5 Photos
50 Comments
4.9 Rating
  • Address:90 Watervliet Ave #2024, Albany, NY 12206, United States
  • Site:http://lawtonsauto.com/
  • Phone:+1 518-269-3550
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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