Phone flew out of truck. Went to get fixed or replaced as I had it insured. Only available option, because I couldnt wait 2 days for a refurbished replacement, was to payoff another phone in my plan and purchase a new cheaper phone.Had to pay activation fee again, and Armand advised me to get insurance again for 6 months then cancel it.Commission makes these experiences difficult for customers. Especially when were lacking some technology skills.The store was clean and well stocked. Employees were well educated in cell phones and the technology. Happy to help customers with purchases.

If I could give one star, I would. I bought two new phones and I was told it would be 10$ less a month with the promotion. I understand we have activation fees and all that, but for two new phones, a 422$ phone bill? That doesn’t make any sense. Called to get it figured out, was told nothing was wrong and i have to pay it. New phone bill monthly showing over 300$ which is over 100$ more than what I was told. I DO NOT RECOMMENDED GOING TO VERIZON. NOT ONLY DID THIS BRANCH LIE, BUT CUSTOMER SERVICE IS A JOKE. SAVE YOURSELF TIME AND MONEY AND GO SOME WHERE ELSE!

Upon walking into the store I was greeted by a young man name Armin. He took us immediately to his desk and I was amazed at his knowledge of every possible question I would have about getting a new phone and changing to Verizon from AT&T.He handled everything for me, and walked me through all the steps, updated my new phone, and explained everything to me about the new phone. He was patient and yet professional with all the process.I was very thankful to have his assistance.

We were flat out lied to about the cost of adding another line. The salesman told us we would get a $450 gift card if we added it for a year. He said the 5th line would only cost $5 per month. Just got the first bill and it’s $28 per month. Several other lies and shady stuff later, the phone bill went up too much to be worth the Verizon gift card. I would say I’m shocked but if you Google Verizon store reviews you will quickly see a pattern emerge because all across the country this is happening. I guess we need it to happen to some lawyers or judges so we can get a class action lawsuit going because the company will continue to reward these employees and do business like this until they are held accountable. It’s sad that we have come to expect . this from any sales business now. Shouldn’t be this way. I will say that we got a pretty good deal on our phones but the guy completely lied about just about everything else. I will not say his name because I don’t want to hurt anyone financially ever. Just know that you may get lied to if you shop here.

Our rep was Amrin, I’m so sorry if I spell your name wrong the paperwork isn’t in front of me. We went as a necessity and got amazing customer service and he was just a wonderful individual in general. We will be using him for our verizon needs in the future and would recommend him to anyone else who would like such an experience!

Ruth. What can I say. She is the sweetest, and most professional Verizon representative Ive had the pleasure to work with at Verizon. I have been a loyal customer of Verizon for quite a long time. All the representatives at your location do a phenomenal job, but Ruth takes it to another level. She went above and beyond to help me set up my new Motorola Edge and was very helpful in my selection of a new tablet for my grandson. She was as patient as could be with my lack of knowledge in setting up a new device. She showed me tips to make the transition to a new device as simple as ever.I wish to express my gratitude to Ruth and hope she receives the credit she deserves for a job WELL DONE.

This use to be one of the best stores. Now they are rude and to busy to help you even though they dont have customers. I know customers are as fun as playing on insta but we are customers. Do not buy from here! They also charge bogus fees!. So sad as they did have great service at one time.

Great people, best interest is you, with inventive ways to help understand how they can help save you some money.

They are the best hands down been with them for years now. I love the option to donate your Verizon up every month to great organizations also Gang Gang

Phone service is great. But they dont help with issues. Pricing is all messed up. Verizon is not what it used to be

Armin was very professional and informative. Absolute pleasure to do business with, I will definitely be coming back here when I need to upgrade again and highly recommend anyone who needs a new phone to ask for Armin! I was also really impressed with store cleanliness and how all reps followed COVID guidelines. Thank you Verizon and Armin, you’ve gained a loyal lifetime customer.

Got the new iPhone 13 pro max 512gb with ease ! Fast with my transfer from old to new. 10/10 experience

Keith Riviera provided excellent customer service, and was both friendly and professional.We feel that our purchase was very satisfactory, and our (many) questions politely answered.Thank you, Keith!

Five stars for Ruth! We went today and received an excellent service from her. She is very professional, remembers details, very friendly and fast! Great job Ruth!!

I understand not being a Verizon customer and coming in asking about data issues because I was told to come in to a Verizon store to see if they could see what might be wrong. The associate that walked up to us after being informed of this information by me became stand offshore, hands in pocket, no eye contact, tone in voice. Kind of gave me the impression he was thinking I cant make money off of you so Im not dealing with you. He didnt even try to ask or try to sell me on switching over. This is why I dont go through stupid phone companies like this and use these no contract companies such as Straight Talk, Metro PCS, Total Wireless or Cricket. I have not yet experienced rudeness from these companies.

Max is an AWESOME GUY that was very pleasing and on top of his game with the come backs with me. We all had a very pleasant experience with each other. Great GUY you are Max.😁😁🤩🤩

Decent selection of phones. Good service.

Max was extremely helpful with getting me and my girlfriend brand new phones! Super happy with his experience and his overall positive attitude. Thanks again Max!

Took my cellphone in there get a check up. Everyone knows me. Great people. They do a out standing job. Always willing to help.

They help a great deal, need to explain just a bit more in detail though, for those that really dont understand what is going on...lol

10/10 so yeah go talk to my guy Jose Rivera, he is the man. He took care of my issue with my old account, fixed the problem and had me out the door with a new phone too damn quick. Extremely satisfied with the way he handled my case. Give that man a promotion/raise or something! Much respect.Thank you Verizon 🙏🏻

Armin made this the best purchasing experience. Getting new phones is usually stressful and tiring. But Armin is knowledgeable, professional, easy to understand, patient and so helpful. Not pushy at all, just gives the facts. Thank you for everything!

Dont use Verizon they say something then when you get your first bill its totally more than what you were told and when you call customer service they give you excuses and wont work with you to fix the problem. Verizon doesnt need to go to any kind of events where they put up a booth and have reps like BRANDON FLYOD that entice you with sweet talk and lies to you after confirming your question over and over to find out that was just a lie. When you say that my bill will be a certain price the truth is that he lied. DONT DO BUSINESS WITH VERIZON THEY LIE ABOUT HOW MUCH YOUR GOUNG TO PAY!!!!!!!!!!!!!!!!!!!!!

Thanks Jacob Irving for your tireless effort in trying to get the watch set up. Sorry it did not work out! I would have liked it! I will be quick to say it wasn’t your fault so that’s a good thing. Good experience there. Felt valued appreciated and love my new phone! Store looked great. Clean easy to find and the team working there was very helpful. Thanks!

I did a little research prior to going to the store. I also had some questions I was going to ask. The gentleman who helped me was very knowledgeable of the phones I was interested in. He didnt try to push the most expensive phone on me and let me select the one that was best for me in my own opinion. He advised me of the pros and cons of each model I looked at and didnt rush my decision. He even went as far as to set up the phone to sync to the bluetooth in my car for me.

Came in to exchange a phone we purchased two days ago that we werent happy with. The salesperson, Arman, was great. He broke down everything and made sure we understood everything before we left the store. We have never had such a great experience in any Verizon. I highly recommend seeing him specifically. Thank you for all your help!

Very disappointed. My work have me a flyer about a discount to med workers and the clerk said I was not eligible. I went down the street to a competitor and had no problems. Verizon really should do a better job training.

Horrible Service, Wasted more than an hour in this Verizon store while they gave us one lie after another only to refuse to honor the promotion and promises. Dont waste your time with Verizon.

We had a great experience with the whole family upgraded and ready to go in a timely fashion. Jacob Irving is a rock star in the mobile tech business.

Verizon Store at 6011 Gall Blvd.,Zephyrhills, FL 33542.Folks, see Jacob Irving who is the best when it comes to getting you a sweet deal on a Verizon product or service!I know most dont care, but if you deal with Jacob you will never go to anyone else. He is outgoing, compassionate, caring, intelligent and knows his products and services better than anyone. I have sent many to Jacob and they always Thank me!Go see him today for a great deal and service that is legendary!Thomas GoldbergSouth Tampa

I want to compliment Verizon for my sales rep, Abe. He is one of the best sales rep I have ever dealt with in any store, ever. I was a long time T-mobile customer and moved over to Verizon today primarily because Abe sold me very well on the features of Verizon. Two thumbs up!

Jacob was phenomenal ! I was greeted immediately and he was very professional. Kept his distance so i felt comfortable during covid times. Thanks Verizon and Jacob!

Armin was a great help! Very attentive to my needs & was even mindful of keeping the store clean.

Work with Lu Le at this location. He was a great rep that took his time with me and answer all my question. I will recommend him to anyone.

Jacob (and Kelly) helped my husband and I purchase a new phone today. They were so helpful and honest in finding the right phone for us. We appreciate their help, kindness and knowledge! We will be recommending them to our friends and family!!

Max was so helpful! I don’t know anything about phones, he spent the time to set up my new phone and explained everything to me.I highly recommend him, he was so nice and easy!

Jacob helped me get two phones for the price of one. He was very nice and super helpful. I appreciate verizon keeping the store covid safe, thanks again

I came into the store and Brody helped with all my issues. He was able to find a new case that worked perfect for my phone and car mount. He maintained 6 feet and wore a mask the whole time. Definitely recommend seeing him!

I must say, in my 19 years of buying phones, Brody Williams has been by far the most professional salesman I’ve ever met. He helped me during this crisis while staying respectable of my personal space. He made sure he kept his mask tightly secured to his face and never below his nose and he made sure he would keep his 6ft distance to ensure of my safety as I am an older man. I do appreciate his courtesy and recommend him to anyone in the market for a new phone! Thank you Brody, may you succeed in everything you do.

I had the best experience Ive ever had at this Verizon store. Abe is knowledgable and he had excellent customer service assisting me. Hes very diligent, personal, sincere and professional. Highly recommend!

Jacob was amazing, I appreciate him very much for saving all of my information from my old phone. I also appreciate Verizon for enforcing 6 feet and masks so that I am safe. Thanks

Professional, knowledgeable, courteous,friendly and personable.Need I say more ?

Josh is an excellent salesman! Made sure everything was completed properly on my phone and followed up after 😊

Had a wonderful experience when purchasing my new iPhone today! Kristopher was so helpful and answered all of my questions and inquires. I plan on returning when I’m due to upgrade!

I was having a really terrible day when all the sudden my phone started having a lot of problems. It was turning on and off on its own and was not wanting to charge. I had no choice but to stop by a Verizon store right after work. Ive had nothing but poor experiences in Verizon stores from sales people trying to hit their quota and not caring about the customer. I went to the Zephyrhills location in Florida. As soon as I walked in Brody was greeting me and happy to help. I explained what was going on and wasnt sure what I should do. He helped me try to fix my phone FIRST and then when that didnt work he helped me find the perfect phone that fit my budget. He was very caring and provided the best customer service ive experienced in a very long time. He even was even careful to watch his distance and whatnot with all the social distancing and COVID regulations. He was very polite and was very knowledgable about each plan and each product. I could tell that he truly cared about my situation and made sure that I was comfortable with my new phone (and even that I was comfortable with getting a new phone). My experience with Brody completely turned my day around. He changed my viewpoint on Verizon completely, I am very happy and not worried about ever having a problem with my phone and/or phone company ever again.

Excellent support team eager to take care of your wireless needs. 5 star service!!!

Jacob was phenomenal with getting me a new phone. Thanks for all the help and for keeping socially distanced

Brody was great. Got us in and out with a new phone that works on the 5g Server! Would definitely recommend!

Brody was fantastic, he helped me recover all of my information on my list phone and I appreciate his efforts. The store was set up for 6 feet and everyone wore a mask. I am very happy with this store

My LG G7 died and Brody got me situated with a new LG phone. I now dont have to worry about getting in contact with my kids

I received an excellent client service from Armin, he was very professional & his service was very pleasant. Armin was very knowledgeable and he was able to answer all my questions. I would definitely refer him to all my friends and family.

Jacob was phenomenal with his sale, he helped me pick the right device and made evrything easy. He also kept his mask up and asked us to stay 6 feet away. Thank you very much

Jacob was fantastic dealing with us! He was one of the best problem solvers and I love my new phone. I appreciate Verizon taking into account the current crisis and making sure everyone is 6feet apart. Will definitely back in the future

Ruth did a wonderful job! Im very satisfied with the service

If you go to this store make sure you get an appt with Ruth Cadwising. She was extremely knowledgeable, friendly, and helpful. I have been putting off upgrading equipment just because I hate the experience and confusion. Ruth helped me make choices based on my preferences, she didnt push to upgrade me to a phone that I didnt need. Hope she remains employed there and acknowledged for her great attitude and customer service, as it is so rare to find today!

Thank you Jacob Irving for helping switch to Verizon (from AT&T) and pre-order my new iPhone. Jacob handled everything and made the experience super easy. All the employees were wearing mask and the store was very cleanly, which made me feel comfortable in this location. Is anyone is looking for a new device or switching to Verizon, contact Jacob for all your cellular needs.

I came in to the Verizon store with issues with my phone and tablet, Brody greeted me at the door and maintained 6 feet distance the entire time. He took time to explore all options on fixing my issues. Highly recommend asking for him

Had the pleasure of having Kris as my sales rep at Verizon in Zephyrhills. He answered any and all questions I had with full confidence and patience. I definitely walked away happier than I walked in. I would absolutely return to this store and Ill be asking for Kris every time.

Both Kelly and Ruth were extremely helpful in solving the issue I was having with my communication devices. I would highly recommend going there if you are a Verizon customer

Brody was great! Helped me upgrade into my phone that was no longer working! Maintained 6 feet the entire time!

Thank you to Derek for helping me get into a new Samsung and lowering my bill by doing so. So greatly appreciated. Would definitely recommend Derek to anyone I know!

Max was very helpful and very efficient assisting my wife and i get new phones. I was referred to see him by a family member and the hour drive was worth it.

Brody made the transfer from T-Mobile after 13 years extremely easy. He also transferred 4 lines and worked it out so our plan is cheaper than before and we all have new equipment. His professionalism and service was unmatched. He made sure that any glitch we had was fixed immediately and all our questions were answered. Brody also followed Verizon’s Covid-19 policies when working with us as well. Thanks, Brody!!

Great job Kris. Visited on 1/14/21 taught an old lady something new. Very friendly. Will return for Kris!

Salesman make salary, not commission. They sell you what you want not what they want. Prices are definitely for the upper middle-class at least, if it would have been cheaper it would be 5 stars.

Jacob was fantastic. We came in with a problem and did whatever was possible to make sure we could get back up and running with new phones. He also kept his mask and stayed 6 feet apart as well as the other reps in the store. They made us feel safe and we will be back!!!

Ruth helped me set up my phone and I really appreciate her help. The most help Ive ever had at any Verizon store

Awesome experience. Great people working at this store

Ruth listened to what I needed and gave me good service

Abe was amazing!!! He was patient with me learning my new iphone. Best of the best!!! Thank you Abe.

Always impressed on how above and beyond the service is in this store. Very clean and tidy with special precautions for the welfare of the customers. Masks and sanitizer where provided. Max and Jeff worked together to help.me with my new Galaxy watch which I love. This will always be my favorite store. Thanks guys

Max was very friendly, he made getting a new smart phone from a flip phone very easy for me.

I came into the Verizon store for a case for my iPhone 11 Pro. Brody greeted me at the door and quickly assisted me in finding the perfect case. We maintained a 6 foot distance between each other and everyone in the store has masks on. Brody asked if wanted to be placed on the preorder list for the iPhone 12 so I can be the first one to have it. He was so helpful I’m glad I came into the store rather than shopping on Amazon for a case

She was very helpful with putting a new memory card in & getting it started

Wont go here again.

Great place. Just came from a corporate location where I received the worst service ever. Lou and Brody made up for it. Staff is great and service was outstanding

Ruth was a great help she is awesome. Fantastic Loved her.

Jacob was fantastic, he helped trouble shoot my issue, got me a new phone and lowered my monthly bill. We appreciate that the store set for 6 feet apart and evrryone was wearing a mask! Thank you

Derek was very nice & generous. I appreciate all his help!

Max was Great and very informative and made getting a new phone very easy. Definitely recommend him to anybody

The set up the desk and chairs were set up for everyone safety. The salesman was very knowledge with the product and very helpful in selecting the proper plan.

Ruth was the best. She upgraded my phone and set it up for me

Jacob was the best representative I’ve ever dealt with, I appreciate Verizon for hiring such a nice person. The store made sure that I felt safe under the current situation with chairs being 6 feet back and masks thank you Verizon

Brody was great, helped me get my wife and Is phones situated with our icloud information. He was great, maintained a 6 foot distance the whole time.

Brody was great and got us back into iphones. Kept a 6 foot,distance too

Jacob was very polite and respectful about the covid requirements. He did a great job. Thank you

I had a pretty bad experience at a different Verizon corporate store. I found myself stuck with no phone service! I came in here and Abe was very helpful. Activated my new phone and even lowered my bill. Awesome 👌

I worked with Derek and he took very good care of me. He was very patient with me and my phone problems. I would recommend this store to everyone, and I would definitely recommend Derek to everyone I know.

Customer service was really good.

Jacob did an amazing job with my new phone purchase 👍 thank you Verizon for keeping the store clean and keeping your masks on

I want to thank Brody for being incredibly thoughtful about Covid-19. He wore a mask and took his distance, ensuring the safety of myself and my girlfriend. He was accommodating as he has now put us on the preorder list to get the iPhone 12 Pro! Super stoked.

I went in this past Tuesday to get my wife a new phone. Jacob was the associate that helped us. He was probably the best associate Ive ever had the pleasure of dealing with during all my years of getting new products from Verizon. He really knows how to treat a guest with respect and was so helpful getting everything my wife and I needed.

Jacob was great! Came in due to old phone being completely frozen and had the potential to lose all photos and contacts but he was able to get it fixed and everything transferred successfully to my new phone. Thanks

Jose and Ruth helped me out and they were great

Derek was great, he got everything transferred for me very quick and it was painless. 10/10

I came into the store having issues with my iPhone XS Max. Brody fixed the issue with my phone and even added me name to his pre order list for the new iPhone 12 pro max. I liked how many hand sanitizer stations there were inside the store, made me feel safe knowing I could disinfect.

Excellent Experience! THANK YOU!

Jacob was very informative. He made our bill go down and took great care of us. The store was clean and everyone was very nice and enjoying their job. I love my new LG g8 !

This is an awesome Verizon store. Everyone is always helpful and knowledgeable. We have been here several times and wont go anywhere else.

Brody Williams Was very helpful in making the transition of my fiancé moving from T-mobile over to Verizon. (to my account) Very impressed how helpful the staff was. Having to deal with this COVID-19. Rules make it difficult talking. Very impressed how he was helpful having to do with the mask. I know I don’t like it.