Alex was so great and helpful! He took the time to explain everything to me. He was awesome, if I could I would give him a 14. If you ever need cellphone help. Don’t go downtown, they have terrible service. I did not have to wait and Alex changed everything from my old phone to my new one.Highly recommend Alex at Verizon on Fortuna, Michele

I wish that I could give them a 0. Phone that we wanted are tough to find and we had to end up with a refurbished one from Amazon when we needed it immediately. Called them to confirm that they had a 5G SIM card and they lied to me. I drive 8 miles to get it and when I get there no we dont have 5G SIM cards but we dont have 5G service here so a 4G is all that you need. But I need 5G for areas that I travel that have 5G service. Nope, dont have them but for $20 we can program your phone.

Great experience and friendly service! Jenns assistance to switch my service to Verizon was awesome. Awesome conversations! Love the location and the store is super clean.

They are overly polite so they distract from the sale. Then you find out later that what they told you to expect is not what you are delivered. Like the old saying goes if its too good to be true, dont buy it!

I really like this store because its not real crowded and the staff is very knowledgeable.

We came In for upgrades for our older phones and were met with wonderful consideration and patience had a wonderful time and will be coming back if needing anything for our phones @beto!Thank you

Happy with the fast and friendly help. Adan was great!!!!

Purchased a new phone yesterday from Ruben who was exceptionally knowledgeable, personable, and a complete pleasure to work with. He completed the entire set up flawlessly and retained any and all of my information, including contacts, texts, photos and apps. Thank you, Ruben!

Good upgraded our phones service was excellent.Aeden Duenas helped transfer all phone info sold us phone cases.great customer service.very happy with Motorola edge

Marco helped me and my wife and was great, knowledgeable, and extremely helpful with us getting our new phones, and getting them setup.

We upgraded our phones in December at the Fortuna location Jessica provided the best service we have experienced anywhere in the USA during our travels Noone can hold a candle to her service. I know many people miss her at this facility

They take organic yard waste for a fee and sell compost under the name Arizona Compost.

Absolutely love all the staff members! Theyre always eager to help you and always have great attitudes!

Very sweet good awesome friendly people thats really does very awsome job always also

Horrible service. Still havent gotten my wireless headphones and they make people wait while the reps tell stories of childhood fantasy baseball in high school taking over an hour to sit up a new phone. I also heard them screw a lady out of an i phone for a $25 trade in value. Like really let them give that shot to their grandchildren

I believe that I was given the wrong information in order to make a sale. I am a senior citizen and technically challenged. So I believe we are easy marks .

For our travels there is no doubt Verizon has great coverage. Unfortunately their customer service is the polar opposite. This location is another example of that poor service. What I was told was false and repeated emails to their representative questioning those statements have gone unanswered. Very disappointing but I should have known better. Sure wish another company would make the effort to cover rural America.

I love Verizon! Yes the prices are high, but so is the service! Both the phone service and the people working there.

Mario Andrade was my sales associate... Such a nice guy... I was ready to put my old phone in the driveway and run over it... Mario set me up with a new LG phone which I really like it. Mario was very professional and knowledgeable about the services I needed... Hes a keeper!!!

Great customer service jessica was awesome and very helpful. If u have verizon needs this is the place to go. 😎

Mario Andrade was our sales associate helped us. He did AMAZING!!!! My wife and I were so pleased with his customer service, attention to details, and great attitude. He was very patient with all our questions and helped us receive the best deal!!! Thank you Mario and Verizon!

Horrible customer service! The guy won’t even listen to my problem and kept cutting me off when I was trying to explain my situation. If you’re just buying a new phone, they’ll treat you well. But if you’re trying to get your phone fixed or whatnot, yeah, don’t bother because they only care about sales. Just go to the Verizon store at Yuma Palms. The employees are so much nicer and more patient.

Great and fast service. Adan solved my problem in no time

Great customer service!

Easy access, nice clean store. Sales technitions were friendly and knowledgable about their products.Service was quite fast and efficient. Found what I needed and was out in about 20 minutes.

Busy.Always push to sell you more.

Fast and easy experience. Adan took care of my problem with enthusiasm. Thank you

Christina was very helpful

Be to took plenty of time to explain everything to me. Great experience

Went in for screen protector, galaxy s10 no longer available, opted for liquid version, phone system down, could not purchase.

I came in this evening to switch to Verizon from another carrier, and had the most patient and helpful agent I have experienced with Verizon. My first provider over a decade ago was Verizon and I left after a couple of years because the customer service was terrible, but Chris has turned that around and left a good impression of the service with me. He was very thorough and combed over every detail while answering every one of the million questions I had. I definitely recommend asking for Chris when you visit this store.

Just bought new cell phone for my Husband for his Birthday tomorrowHe will be very happy.

Awesome Customer Service... Great Supervisor 💯

Beto Humberto was very thorough and gracious to a couple of old timers who arenttechnology smart and needed some advice on how to use their new equipment. We appreciate his time and expertise. Dixie & Ken Garrett

Beto is an excellent choice for customer service. He is patient, knowledgeable and helpful. He has gone far above his duties to assist us and we appreciate his efforts on our behalf .I think you should give him a huge raise😁

Excellent experience, very helpful a d knowledgeable!

I would like to let you know what an asset, Humberto Soto, is to Verizon. He was very helpful and kind to me. I am a senior with little knowledge of technology and he helped me with my phone issue. I would like to thank you and him again for your assistance. Bobbie Reeve.

Very friendly guys. They do not push anything on you, they show you your choices, make recommendations and help you out.

The manager, Jessica, was extremely helpful! She helped us efficiently and was very professional. She worked as fast as possible, answered all of our questions and explained everything to us. Never felt rushed, or pressured.We are thankful for her & the great customer service we received.Every customer that walked in was greeted immediately. They even had a place to lounge if waiting.I never left the store of my old cell company satisfied, but Monday I left very satisfied with our service and switch to Verizon!

We just had the best sales experience ever at the Fortuna Road store in Yuma. We were passing through town on vacation when we decided to do some browsing at your store. We were greeted by Curtis Woods and were immediately taken by is professional yet friendly demeanor. By the time we left, my wife and I had both purchased new phones and accessories. Curtis took his time with us and helped us pick exactly what we needed. He certainly is a valuable asset to your establishment and deserves our highest praise for patience, personality and overall knowledge of your products. Definitely management material. Thank you Curtis for all your help!Jim and Cathy R.

Jessica was amazing! She worked with my budget, and helped me find a phone that I absolutely love!! Any questions that I thought up were answered, in detail, and in full.

I was very happy with my visit here. Max was very helpful and knowledgeable. He helped me with a few things I needed done with my acct. and explained to me some options I have regarding my phone service. I wasnt ready at this time to make any changes but I will definitely be back and will be looking him up. The service was prompt and very good. I like this new store.

I was very pleased for first time in long time.The sale person was very helpful, and she had very good and professional people skills.This person is a real keeper.Based on prior experience with Verizon.Keep up the good work Verizon. Hire more like her instead of those used car salesman in the store in town.I will continue with this new store in the foothills.Again, great Verizon store.

Id give 10 stars for customer service if I could. The associate who helped me, Lee, was knowledgeable about the products and plans. We walked out thrilled with 2 new Pixel 3 XLs and are going back to add more phones to our family plan tomorrow. If you need a phone and want the best deal, go see these guys. You wont regret it.

Daisy helped my wife and I regarding an upgrade and was pleasant from the beginning until we walked out of the store past 9pm. We never felt pressured to hurry. The store is new and modern. I was impressed to see all the staff cleaning up the store as a team at the end of the night. Great experience. Thank you Daisy.

Best customer service ever. Juan was really patient and super helpful Ive never been treated with so much respect at any other Verizon store. Really happy with my experience there,as well as the staff was really friendly and made me feel like they actually cared and wanted to help you out.

I want to report to you that Humberto Soto just sold me a new phone and he did a fantastic professional job.

The representative Beto solve all my issues in the most accurate and professional way. I was given water and attended right away. Im happy doing business at this location. Highly recommended.

This place is horrible. Rude employees with lines that keep you waiting for HOURS! Avoid

Not very helpful

Walk in door was greeted right away by Clinton YoungHe was very nice and knowledgeable.He helped us picked out a new phone after determining our old phone was unfixable.We greatly appreciate him. Thank you Verizon for hiring a great guy.

I dont believe in slamming business with 1 Star ratings or vengeful words when bad service is received. In good conscience I cant give this place a 1 star online but they truly are a 1. I gave them 5 only because.I went in for a SIM card and it was apparent that I wasnt a big sale to them or worth their time. The young kind behind the counter slouched over and was lazy like. I told him what I needed and his demeanor changed and waived us away because he was with customers. No one was there or outside. He said we are going to have to charge you $15 for a SIM card. And sent us to another guy who was clearly the same. Something about they have to count inventory that is why they have to charge. Embarrassing if I was the Manager or Owner of this shop.I went to another Verizon Wireless and they helped me set me up and no charge at all.In all avoid this place, they are bad on service and you are only a goal for them to hit their numbers. Plus they are more expensive on everything...NO VALUE here. Yes, its a business, but geez sales guys show some professionalism for a national brand. Let me guess you are an authorized dealer, then why not perform in service.Anyways stay away from this place...Bad Business...

I was amazed with the service this store gave me! I came in with a series of questions & Ruben was so professional with everything. I recommend anyone with verizon in the foothills area to visit this store! You will not be disappointed

Jessica Butts-Cisneros helped our family get a brand new Note 8 today, she was extremely helpful, and was able to answer all the lagging questions I had about my service. I have a new found love for Verizon now, thank you!! I highly recommend seeing Jessica, she is a delight to work with, extremely fast and to the point, making it so I know I can get help and be on my way within minutes. No more dreading the call to the phone company, waiting and waiting hours of my busy day. Thank you!!!

The best experience Ive ever had and buying a phone just like it was fast and very curious I think she deserves a raise

This man was extremely efficient and friendly and very helpful. He solved all my problems with the phone. His name is Beto.

Great service and staff, it took is almost 3 hours to get all of our phones and accounts straightened out, but they were patient and helped us get the best deals and even told us about a few discounts we were not aware of.

Everyone was so courteous and warm. Things were offered and explained. I felt welcome and enjoyed the experience.

Verizon has been very good to us but when we came to this store we were even more impressed with the people there! They dress so good they out beat the verizon in town and they are a corporate location! Rubens was able to help me everything I needed and I will definitely recommend my friends to this store

I couldn’t be more pleased!After being with my previous carrier for more than 10 years, I was a little upset to find out 2.5 years after moving to remote location in Nevada that they’d no longer be providing service in my area.Jeff Meyers took excellent care of me, ensured that I got identical, if not better plans and devices, and did it all remotely! The process was seamless and efficient.

I would like to take my time to give a great recognition for a sales person at Foothills. His name is Oscar Corado and he was outstanding!!! I really appreciated his wide knowledge over the products and service but overall his patience and attitude he had all the time with me. I would definitely recommend this store for someone that wants to go and be valued and appreciated for doing business with Verizon.

Sales representative Victor was very helpful and friendly, great customer service. To anyone who wants an honest opinion about services and plans ask Victor for help . Totally recommend.

Jeffery Meyers gave us the best customer service ever!! He saved us over $50 on our bill!! He was so knowledgeable, professional and a pleasure to work with. I recommend requesting his help with any cell phone needs.

We had questions which were answered and a solution to our problem.

Helped us with things we didnt realize we could change for the better.

The manager is very knowledgable and willing to get someone to assist you or put you at ease while you wait for a representative. She does a bang up job of training her people.

Dont go anywhere else in Yuma. In and out and they truly care.... They always give me 400 percent. Always drive to the Foothills. They treat you right. Ill never go to the big one at the Palms again.

Went to the Verizon Store to get a glass protector for my new iPhone X. I was immediately greeted by Patrick Laguna who was very pleasant and recommended the Invisible Glass and installed it for me. I am very pleased with the results of how my iPhone looks and functions now. Will definitely return!

Everyone was great. I came in hostile. I left a loyal customer. Every one from Mrg. On down was do helpful. Ron Weiss Andrew went more than the extra mile.

Oscar was really helpful tonight! It is great to have Verizon in the Foothills! It is so conveniently located on Fortuna Road right next to Frys grocery store! 😊👍 Earlier this week Raul at the Foothills Verizon helped me fix a problem with my iPhone. Both Oscar and Raul were so friendly and knowledgeable! Check it out! 👏

Plan on spending some time waiting, no matter what you need. Always a wait here.

Great service

I have been to this Verizon store a few times. Each time I was lucky enough to get Jeffrey to help me. He let me know my options and worked with me to set up multiple devices with a plan that worked on my budget. He also helped me understand my accessory options. I wont use another retailer anymore, I only want Jeffrey for my cellular needs from here on in.

Great experience. Very fast service. All questions answered completely. Ruben Pay an was great to work with. Will definitely return

Sept. 14 was the start of our relationship with this Verizon Authorized Retail store. We were long time Verizon customers that had moved to a different carrier but after a short (month & half) time decided the price difference was not worth the poor coverage provided by the different carrier, so we made our first visit on Sept 14 to move back to Verizon. We were helped by a friendly and knowledgeable man by the name of Clint who helped us move our phones back to Verizon. The long sad story starts here with my husbands phone porting over to Verizon but mine went into never, never land. After 5 trips back to the store (65 mile round trip) and many hours with Clint and escalating up to store managers, Patrick and Nick, they were able to get me back on line and out the door. End of story??? Not quite. Received notice of my bill coming due the 1st of Nov but it was $100 more than expected. Thinking I could take care of it on line and not go to the store, I waited to chat with a CS rep for 30 minutes. I Disconnected. Went back to the store first thing this morning to work on the bill. Clint was not there but Patrick was and stepped in to take care of the problem. He was familiar with the problem and immediately got on the phone with a customer service rep to help get it resolved. After 1 hour 35 minutes,of discussing with the CS rep from North Carolina, who insulted both Patrick and myself and suggested we hang up and call back, we did hang up. Patrick was very professional and polite to this person even though the. CS rep was way out of line and very rude to both Patrick and myself. Nick came in and made a call and took care of the billing issue within 11 minutes. Sorry about the long review, but Clint and Patrick went way over and above the line of duty to make things right. I want to thank both of them for sticking with it and fighting to get the issues corrected and as a happy customer, I will come back. This Verizon Authorized Retail store gets my 5 stars with their professional employes. THANKS

Jeff was amazingly helpful. He set up my daughter and myself. He was amazing at working with my daughter; being in a different location and ensuring she got her phone! Jeff even did follow ups to make sure I didn’t have any other questions on the use of my new phone.

Jeffrey was my sales rep that sold me my htc 10 and he was absolutely the best rep I have ever dealt with. He made everything pain-free and easy as possible. Polite, respectful, and very honest person.

Had a great time with Patrick on re-doing my plan and buying my wife a new phone. Very knowledgeable in the products that Verizon had to offer. I was very satisfied with my outcome.

Awesome customer service the best in town! And its not a corporate but the people in town are and they seems like they just care for their numbers! I recommend this store to,anyone

Great place, very helpful staff

When I came in the store in the foothills on fortuna ! I was impressed with the way the representative greeted me at the door, I was having trouble with my phone! It wasnt receiving emails anymore the rep (Ruben) was so professional with the way he handled my problem! I recommend this store over any other store in town! The one by wal mart is the worst! They never help you with anything all they want to do is sell you anything they can for their own good. This is a community of elderly people and we can be a little technologically challenge. Thank you Ruben!!! Go visit this store!

Beto was very helpful, pleasant and provided every answer to every question. I spent more money than I come to.

Jessica was wonderful. She helped me with my Samsung 8 and the Hum which I had gotten at a different store. The Hum had not been set up so she set it and explained how to use it . I have never felt so good about my experience. I was ready to drop Verizon because other places didnt care about what you needed, only to sell you something with out giving proper instructions. I have recommended Jessica to all my friends.

I needed to change my phone provider because my bill was a bit to high, I walked in and Jeff greated me with a warm smile. I explained to him my issue. At that point I knew I was in good hands, he helped me to understand my new plan and how much I was going to pay. Thank you so much !!!!

Came in the store for a question about my Bill & talked to Patrick. Hes an awesome guy and helped me answered all my questions. I also talked to Ruben and he showed me a lot of cool thing my phone could do. I highly recommend anyone in the area that has a Verizon need to come in here.

Mario was very knowledgeable, great service. Made you feel important.

Great customer service from representative Beto. Highly recommended!

Clint was extremely helpful and spent a lot of time with me. He Had 100% quality service and was an absolute pleasure to be helped by. Thank you so much for your time.

Mario was excellent! Very professional, definitely recommend this location for all your Verizon needs!

I had a really great experience with Jeff it was very nice he had a smile. Was very knowledgeable about the phone I was inquiring about. Thank you Jeff for such a great experience and wonderful customer service.

Curtis was very polite and helpful. I recommend going and checking out their new Verizon location. Lots of demos on display and lots of sales people ready to help.

Hi all. A great experience shopping for a replacement iPhone. Rubin was very knowledgeable about the product we were looking for. Even came in on his day off to get our new iPhone up and running. If I had one complaint, it would be the lacking of higher speed WiFi for enabling the transfer of my data to the new phone from cloud. That was very problematic and Verizon should do something to fix that. As it turned out, I had to visit a friends place where they have high speed WiFi and it took just minutes to complete the transfer.

Jessica was simply incredible! She is gracious, extremely helpful, informative, and a shere delight! She deserves a raise! Beverly, a very pleased customer

Had great customer service. Robin is awesome. Check him out if you need a phone.

The new Verizon store in The Foothills in Yuma AZ is awesome. Juan went above & beyond great customer service in assisting me in buying my new phone .Juan made sure I new how my new phone worked . The new Verizon store is very convienent and and well staffed. I would highly recommend Verizon service & Juan.

I recently purchased a tablet from your store and your employee Jeff Meyers, was exceptionally helpful in helping to set it up. I will definitely be back to see Jeff for all of my cellular needs. Thank you so very much!!!! 👍

Thank you so Much JUAN! Thank you for fixing this lady up with her email. Thanks for the class You got me going. Everyone needs to come check out this beautiful store.

Beto is and knowledgeable and professional representative, I rather drive to a store I know my problem will be handle and resolve without fake promises. Beto is the guy to go to.

Marco hooked me up!

Excellent customer service. Very knowledgeable and friendly. Forget about going to the store in town. We were helped immediately walking through the door. Clint rules!