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Flow Volkswagen Wilmington
5011 New Centre Dr, Wilmington, NC 28403, United States
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Flow Volkswagen Wilmington
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sa
Review №1

Brittany was so wonderful to work with! I highly recommended buying from her. It was easy, hassle free, and enjoyable. She walked me through everything about my purchase, answered all my questions before I even had to ask them, and showed me how to navigate everything inside my new 2021 Volkswagen Tiguan. I absolutely love my new car and love how easy it was!

Ma
Review №2

The staff at FLOW are all very nice and accommodating. We worked with Robert specifically and given the current COVID situation where new cars are hard to come by Robert was able to get my 9 month pregnant wife into a new car that was not available on the lot 5 days ago when we initially visited the dealership. Roberts dedication to finding my wife the car she wanted at a reasonable price was A+! Not only was he able to locate a car for us within the week, but he also took the additional steps to ensure our time in the dealership would be limited to ensure the safety of my pregnant wife. We completed what paperwork we could via email and then spent only 1 hour in the dealership to finalize everything before driving away in our new Car. I cannot thank Flow VW enough for their services, Robert is a very knowledgeable and straight forward which also made the whole process that much more enjoyable!

li
Review №3

I brought my car in for service and drove away in a new Taos SUV. With the trade-in for my 2016 VW and the financing I was able to obtain, I just couldnt turn down the chance to get a new car I have been wanting to get.Our salesman, Juan Garcia, made this purchase so easy. No pressure, just the facts in a friendly and professional manner. I couldnt have asked for a better purchasing experience. Daniel Draper was great, also. What a help he was to answer all my questions and go over all the details of the sale and warranties available.We have buying our cars from this dealership for years. Our experience in the service department is also top-notch. I highly recommend this dealership!!

Do
Review №4

Me and my wife were looking at trading cars and getting her a new one. Went to a few places and no one except flow and one other dealer offered the best trade in values. Brittany marsh helped us and had our cars appraised as we test drove a few vehicles. We settled on a new Tiguan, Brittany was very communicative, honest, super friendly and very knowledgeable about the products VW had to offer. We were out of town for the weekend and they were kind enough to hold a car for us until we got back. Came back and we were in finance for less than an hour. They had us in and out and didn’t give us any issues. More than likely our next car will be from flow!

Ch
Review №5

We live a couple hours away & bought my daughter a car that lives in Wilmington. Juan Garcia made the process easy & we only had to make one trip to the dealership, the day we picked up the car. Thanks Juan & Flow VW for going above & beyond to make the process seamless & stress free.

La
Review №6

Great experience! SUV was in great condition as seen through the pictures! Juan was great and responded quickly with all my questions. They honored the quote for my trade in. He had everything prepared for me with little wait time! Very pleased with my experience!!

em
Review №7

We doubt seriously there was an easier softer way to purchase this, our second VW this year. The Flow car family in Wilmington- in short order pleasant, efficient, and accommodating both online and in person!

Na
Review №8

I was in the market for a pre-owned vehicle but visited Flow Volkswagen in Wilmington and found an amazing deal on this beautiful 2021 Volkswagen Jetta R-line BRAND NEW! i’m in love and impressed with my very first volkswagen. I highly recommend everyone to visit and see JUAN GARCIA, he made the buying process very easy for us and is soooo helpful and nice! I even was able to stop by after buying the car to speak to him about some features I had questions about! 6/5 stars.

Ma
Review №9

We had an amazing experience with Brittany! She made sure to contact us as soon as the car we wanted came in and made the process very easy and quick for us! Highly recommend working with her!

Ja
Review №10

Great experience. They were willing to work with us. Honored the quote that was given. Made the drive from Myrtle Beach and it was well worth it. Our salesman Juan was fantastic. Will definitely buy at Flow Volkswagen again.

Ka
Review №11

We were very happy with the purchase of our first all electric car, the VW ID.4 from Juan Garcia of Flow Volkswagen in Wilmington, NC. Juan carefully went over all the documents related to the purchase of the car as well as the basic features of operating the ID.4. Since the experience of owning an all electric vehicle was new to us. Juan has remained very accessible and knowledgeable in answering our many questions after we brought the car home.

cl
Review №12

Brittany was amazing and helped me pick a car i absolutely love!!! the process was easy and got done faster than i was expecting. highly recommend this dealership and working with Brittany!

Mi
Review №13

It was such an amazing experience. The staff were very friendly. Vito was awesome!! He was able to answer all of our questions and helped us to get the perfect vehicle!! We are extremely pleased with our purchase!!! Buying a car can sometimes be stressful but friendly, helpful, and knowledgeable staff make all the difference. Huge thank you to Vito and the Flow Volkswagen of Wilmington team!!! Would highly recommend!!

Ka
Review №14

Just bought a 2018 Hyundai Elantra from Juan!! The process was super easy and fast. Couldn’t have asked for a more honest person to work with, showed and explained everything down to the last penny. He really made this a great car buying experience. 10/10 recommend coming up to see Juan at Flow VW of Wilmington.

Am
Review №15

Most of my transaction was done via the phone and online with Mr Vito Guardia. He was wonderful! All of our car experience was above and beyond! Vito was attentive and patient and helped us through the entire process! I would highly recommend Flow Volkswagen of Wilmington & Mr Vito!

Li
Review №16

Literally cannot say enough things about Shawn and the team at Flow Volkswagen! Went in with a lease that had one too many miles on it and Shawn quickly helped me figure out how to navigate out of the lease and into my first owned car! Super friendly staff, a great selection of cars and a happy first time car owner! ◡̈

Ka
Review №17

Buying a car from Flow Volkswagen was a very positive experience. Our salesman, Juan, was personable and knowledgeable. He took the time to review all the information regarding the purchase and answer our questions. Dean, the tech guy, did a great job explaining all of the technical details of the car. He even took the time to connect my phone to the car before we left the lot. I love my new Jetta, and I will definitely make the drive to Flow from Myrtle Beach when Im ready for my next Volkswagen.

Re
Review №18

Juan was great and I recommend him if youre looking for a car in Wilmington NC

Mi
Review №19

Shawn Cottingham made the whole buying process easy! I found an Atlas online that I wanted and Shawn got right on the phone with me and offered up a FaceTime review of the vehicle seeing I was 3.5 hours away. He walked through the vehicle, inside and out. Shawn was very responsive to every question, extremely knowledgeable about the vehicle, and he NEVER seemed bothered by my inquires. The buying process was so pleasant and the continued communication throughout the process was outstanding. I knew exactly what was happening and/or expected of me all throughout the process. I would highly recommend Shawn to anyone and everyone looking for a great buying experience.

Ti
Review №20

I had a great experience here. Shawn was polite and friendly, he was able to help us find the right car within our criteria and was able to help us through some questions we had as first-time car buyers. I couldnt recommend him and Flow highly enough.

Ar
Review №21

They helped me get a car fast and efficiently, great energy. Nice people! Definitely come here you won’t be disappointed!

Da
Review №22

Cant say enough about the staff. Buying a car is not always a great experience, especially with current inventory issues. The entire Flow staff made my purchase easy, straight forward, and followed through on everything they promised. As a newcomer to North Carolina, I needed help in navigating the NCDMV. Thank you Cayman, Danny, and Jorden for your help. Thanks to the entire crew for your courtesy, patience, and for not batting an eye when I asked you to bring a car over from your Winston-Salem lot.

Re
Review №23

Sean helped us with my new volkswagen and he was great! very knowledgeable and made the whole process seamless and super easy! he gave us his personal number and the next day had the car ready to go first thing in the morning to test drive. definitely recommend this dealership and sean!

Ke
Review №24

I just bought my second vehicle from VW Flow Wilmington! They are always so helpful and knowledgable. Dean, is who I had the pleasure to work with. He was able to answer all questions and helped with getting all the paperwork aligned quickly. I would recommend this dealership to anyone any day!

Kr
Review №25

Vito was absolutely wonderful to work with! He was very personable, patient, supportive, knowledgeable, and zero pressure. Even when I thought my question might be silly, he shared information without judgement and had a great sense of humor. When I made my decision, he made the purchasing process painless. My new car came out freshly washed and beautiful. He took the time to show me more features, pair my phone, and overall made me feel great about my choice. This was truly the best possible experience. Car shopping can be stressful and Vito made it fun! I love my new car – thank you Vito!!

Me
Review №26

I had the best experience at Flow because Shawn went out of his way to get me behind the wheel of a car I just love! My circumstances were unique because I had just moved to North Carolina from California the week before, so it took a lot of extra legwork on his part to make all the paperwork happen so smoothly for me. Despite the additional hoops he had to jump through, Shawn was patient, kind, quick to respond and incredibly knowledgeable. He made what could have been a complicated process simple, and I’m just so thrilled with my new car.

Ke
Review №27

Today, We truly experienced 5 star, White Glove treatment at Flow Volkswagen. Danny went over and above to make sure the process was easy and seamless, but he also went out of his way to create a memorable car buying and birthday experience for my Mother! Danny personally delivered my mother’s vehicle to her birthday dinner with a big red bow, allowing for all of our family to celebrate her and her new purchase together! This will be something that we’ll never forget and Danny was a big part of it all!!!

Br
Review №28

This was hands down the best experience I’ve had when buying a new car! Brittany made me feel comfortable every time I talked with her and she never pressured me while I was trying to decide which car I wanted. She laid out all of the options for me which was so nice. I told them over the phone on a Saturday that I had decided which car I wanted to purchase, but I wouldn’t be able to make it there until Monday. They went above and beyond to make sure I got my car on that Saturday instead of having to wait until Monday, so they delivered it to my house. Brittany has also checked in on me to see how I’m liking the car and asked if I had any questions, so it was nice to have her do that even after I’ve made my purchase with them. I highly recommend this dealership!

ki
Review №29

We had a very pleasant experience at flow volkswagen of Wilmington. Brittany Marsh was our sales person and she was very professional and answered all our questions. We were in and out very quickly with a new 2022 taos off the showroom floor. She got me all set up with connecting my phone so I could be hands free driving home. It was a 2 hour drive. I highly recommend visiting them.

Ma
Review №30

This was a great buying process. Vito was AMAZING!!!! Highly recommend this dealer and the sales person Vito for you future car buying needs!

Jo
Review №31

Great experience, all my questions and concerns were answered. I did work with Shawn, Juan and Jordan, they treated me with respect and they took care of me from beginning to end. Thank you guys, I will recommend Flow to my family and friends.

Vi
Review №32

Great buying experience at Flow VW! Brittany was awesome to work with, knowledgeable and very helpful. We left with a beautiful new 2022 VW Atlas and couldn’t be happier!

Am
Review №33

JUAN GARCIA is the man to see at Flow VW of Wilmington !!! We just purchased a 2021 Tiguan, and Juan was amazing to work with. He took the time to ensure we were informed on the various models and features of each vehicle. There was NO pressure. There was ONE price, this actually made it so easy to make a decision. We were not escorted from office to office to be pressured by the F&I Manager. We dealt with Juan through the entire process and our experience was seamless. I highly recommend Flow VW ......Thanks so much Juan, you are one in a million and we appreciate you. I will write a follow up review on the vehicle after I have had some time to drive it.

Ca
Review №34

I had the best buying experience at Flow Volkswagen in Wilmington this week! My salesman was Shawn, and he went above and beyond to make sure that my trade in and purchase were very smooth. I bought my first electric vehicle, and I had a lot of questions. Even after the purchase, he continues to answer my questions about my new car. Flow Volkswagen of Wilmington was well over an hour drive for me, but it was worth it. I will definitely tell my family and friends about this wonderful dealership, and how excellent their customer service is.

Da
Review №35

Just purchased 2021 Atlas Crossport. What an awesome SUV. Dean Wentzel was our salesman. He went above and beyond showing me and my wife all the features. Thanks again Dean.

Ke
Review №36

We have been so pleased and impressed by our experience with Flow VW of Wilmington! We worked with Shawn and he went out of his way to help us find the perfect car to fit our family. He listened intently to our needs, communicated often, was never pushy. He made our car buying and trade-in experience seamless, without frustration, and was transparent throughout. We so appreciate his willingness to go above and beyond and will absolutely send friends and family to him for the purchase of their next vehicle. Thank you Shawn and the rest of the Flow team!

Is
Review №37

I came in today to trade in my old car for my new car. Had a great experience all thanks to Brittany!

Wi
Review №38

Working with Dean was an easy and stress free experience!! He understood my needs as a car buyer and my time restraints when purchasing. His followup and communication is top notch. He was always available to me and my husband for discussion. He also was willing to show me numerous cars on several occasions. Will definitely be back to Flow VW because of the interactions with Dean. Thank you.

We
Review №39

I walked into the dealership and spotted Dean coming towards me. I knew exactly what I was looking for or so I thought. Dean took the time to talk about my options, hear what I was saying, walked through some financials, all before running my credit. I love his professionalism and the time he spent with me to help me decide what car I wanted and what payments I wanted to make. Hands down I would recommend him to anyone who is looking for a car.

Le
Review №40

Really enjoyed my experience dealing with Shawn Cottingham, he made sure we had everything we needed, and got us in what we wanted. Would come back to him again!

Ca
Review №41

Jody was so kind and helpful as I purchased my new car. She let us drive the car for as long as we needed to get a feel for it, and made the whole process easy and simple. The dealership gave me three free oil changes (great!) and made sure my car was detailed before I left. They definitely made me feel like I was getting my moneys worth. Not to mention, I left with a beautiful new ride!

Mi
Review №42

Shawn took care of me at Flow VW. Straightforward process. I got a pre-leased 2019 and the car is terrific so far! Really enjoying it. Since my purchase Shawn has followed up on everything and fielded all of my various questions.I would recommend buying a car from Shawn and the people at Flow.

La
Review №43

Very good service! Very easy shopping. Vito was a good salesman.

Ka
Review №44

My wife and I were looking to possibly trade in our 2018 Atlas SE for a new one. We really enjoyed our 2018 model, but our lease was going to be up at the end of the year and we figured we would see what the 2021’s had to offer. My wife was very particular about what features she would want in a new one if we went that route. She basically wanted every option. We met sales consultant Dean Wentzel on the lot and he was very nice, but not pushy what so-ever. He was extremely knowledgeable and once we told him what we were looking for he said even if they didn’t have it he could track one down for us that did. Fortunately for us he happened to have an R-Line on the floor that had a every feature we wanted and then some. Dean gave us a great deal and we are very happy to start off the week in our new Atlas from Flow Volkswagen. That was our second vehicle purchases there. Each experience was very relaxing and accommodating to our schedules and our needs.

Ka
Review №45

I just had the best car buying experience here with Shawn Cottingham. He was honest, straightforward, and very knowledgeable. I never felt any pressure. He made the process fun and easy. I would definitely recommend!

Ni
Review №46

I had a great experience here working with Dean and Juan. They made the trading/buying process a breeze. Love my new VW Atlas Cross Sport!

Ro
Review №47

Five star place! Shawn is the MAN!I was looking for a surprise gift for my wife. After deciding on a vehicle, he lined everything up and I was in & out of there in 30 minutes. The gift went over better than expected - she was floored!Thanks Shawn, I greatly appreciate all your help! I will definitely be back for my sons high school graduation gift. See you in August.

Me
Review №48

My fiancé and I stopped by Flow Volkswagen Wilmington this past weekend. Vito found us looking around the lot and ultimately helped me find the perfect car. I walked away with a brand new Atlas Cross Sport and could not be happier with my decision. Vito was great to work with! He was not pushy and helped us look through various financing and leasing options. I definitely recommend checking out the inventory at this dealership and working with Vito if you have the chance!!

P
Review №49

Flow staff treated us like family. Thoughtfully focused on how best to meet our auto needs once decision to let go of our 2005 Passat TDI Wagon was made. Took the time to understand decision parameters (love for Passat that had been in the family for 17 years and projected future travel needs). Patiently addressed questions on new VW models and features. Supportive, no pressure sales approach provided space needed to explore options and to make the decision to buy new. Clint in the Service Department is a true subject matter expert who will always be our “go to” for future repair needs. He introduced us to the benefits of the Taos, and his expertise keeps our Jetta TDI with 250K+ miles humming like it was new. Juan in Financing, who provided our new purchase support, is a true professional. He is patient and ready to address any question asked. The Parts Department team goes above and beyond, and always have a friendly word and a smile to share! The Service Department team is what keeps Flow of Wilmington our choice for repairs when we need more than a little backyard mechanic knowhow. We look forward to meeting our future VW needs at Flow of Wilmington. We plan to get more than 17 years out of our new VW.

Er
Review №50

Mike in service was amazing and answered all my questions. To the tech that did the job kudos! You stayed late to get the job done and did it correctly shows you take pride in your job. As a manager for a major corporation those people are hard to find. Outstanding job all the way around. I’m only a few minutes from the Fayetteville dealership but will drive her to have all the cars work done!

Sa
Review №51

We just bought an Atlas and had a wonderful experience with Shawn C. and Flow Volkswagen! I wish every car buying experience could be like this - quick, easy, no pressure. Shawn was great throughout the whole process! We gave him a list of everything we wanted, and he came through in less than two days. Well definitely go back to Shawn and Flow for our next vehicle purchase.

Ve
Review №52

The service at Flow Volkswagen of Wilmington always exceeds my expectations! When I leave any of my cars in Clinton Donaldson’s hands I’m beyond convinced that he will make sure everything is just right. He is dedicated to knowing every nook and cranny that it takes to make any Volkswagen run to its full potential. I have witnessed him many times work hard until he found the problem and then he would fix it! Anyone with the Volkswagen symbol tattooed on their body can be trusted to get your Volkswagen running smoothly! He is a master at his trade as a mechanic.Now before I bought my Altas from Shawn I came by with my brothers to look at the selection of cars. Shawn was great!! He was very pleasant and had outstanding customer service but what I like the most about Shawn was his knowledge of all the vehicles on the lot! We are a VW family and we all drive Volkswagens. I feel as though my brothers know just about everything there is to know about Volkswagens. Shawn could answer every single question they asked without hesitation. He wasn’t pushy either and that’s a great quality for a salesman. He always made himself available for questions I had even when I just popped up without an appointment. Shawn gave me the information I needed and he allow me to made the decision and a good decision it was! I have been enjoying my new Volkswagen Atlas ever since!! Thanks to the finest at Flow Volkswagen!! Thank you Clinton and Shawn!!

Ra
Review №53

I absolutely love my new VW Cross Sport!Brittany Marsh made our experience so smooth and fast. She laid all numbers down for our different choices. No muss no fuss. Great experience!

Et
Review №54

Best dealership in wilmington, Brittany Marsh was amazing helping us!

Ka
Review №55

Hands down the best car shopping experience I’ve ever had!! Brittany was AMAZING out of the gate. I stopped in with my little girl to check out the Tiguan’s. She came out with the best personality and was such a breath of fresh air. Let’s face it, car shopping isn’t the most fun BUT she was so down to earth, NOT pushy, and engaged with my little girl on a level that made her feel included in our decision. We left for a bit to eat, came back with my husband and left with the Tiguan we wanted! From start to finish she let us know our options and knew we want to focus on our budget. Brittany and the team at Flow were great! Thank you all so much!

Em
Review №56

First off, I wanted to thank Dean for helping me find my new car! I wasn’t sure what I wanted but he was informative and patient enough to help me make decisions and work with me to do what was best for me. Definitely recommend seeing Dean at Flow if you’re looking for a car!

Lo
Review №57

Brittany Marsh was absolutely fantastic!!!! We had a lot of questions but she knew the answer to every single one of them. She even drove us to Southport! The best car buying experience weve ever had!!! I highly recommend Brittany at Flow Volkswagen!!

Lo
Review №58

Definitely see Mr. Robert Wahoff! He and his team made the process of buying a new vehicle so simple and enjoyable. So glad we chose Flow! Would recommend 100%!

Ch
Review №59

I ordered an id4 and Shawn and the entire team were so helpful throughout the entire process. They were very responsive to all my questions. Thank you Flow VW!

Ho
Review №60

Rob Maiers deserves way more than 5 stars! Excellent service. Very outgoing making the experience more than someone just trying to sell you a car, in fact, I never got that feeling at all. Rob was also very insightful and more than helpful with any questions I had. This is my first new car. Went from a 1992 to a 2020 and couldnt be happier! Definitely buy your next car here and ask for Rob!!! INSANELY happy with my purchase!!

Wi
Review №61

I had no intention of upgrading my Tiguan but the offer and the respect with which I was treated were first class and made the trade compelling and workable. Everyone was friendly and patient, answered all questions with knowledgeable and intelligent responses. The sales staff, particularly Vito G. made an excellent attempt to get to know me and my needs. The manager Jordan B was businesslike and friendly. No pressure, no typical tag team approach from car dealers. This is a great product sold by great people.

Je
Review №62

Brittnay was fabulous!!! The easiest car I’ve bought. She had everything ready for me to go in sign and drive away! She even stayed late and waited on me to get off work.

Sh
Review №63

Bought my first car from Rob here and couldnt be more pleased. The service was great from beginning to end and the whole process was enjoyable. Highly recommended!

Ja
Review №64

Had an exceptional purchase experience today purchasing a 2021 Tiguan. Dean Wentzel is a consummate professional through and through. I was looking to trade out of my 2014 Jetta to avoid dumping more money in an aging car but wasnt sure if I could find something that would work for my family size and my budget. Dean was amazingly thoughtful and listed to my scenario and quickly helped me find a perfect car for my scenario. He is also masterclass knowledgeable on all things VW. For a cherry on top the Sales Manager Jordan went out of his way to give me a great price for my trade in from the beginning. Danny the finance manager was super friendly and made the final process extremely comfortable and painless. Got a great car at a great price but was only made possible by an absolutely amazing sales associate in Dean Wentzel. Customer for life. Do yourself a favor and go see Dean!

ky
Review №65

Brittany did amazing job!!! She was patient and took the time to help me find the perfect car!!! Thank you Brittany for all your hard work. Highly recommended.

Me
Review №66

We worked with Vito to purchase our new Tiguan. He was very knowledgeable and a great guy. No hassle or gimmicks. We would recommend Vito to anyone looking for a VW. Thanks!

Sa
Review №67

Dean and Carlos were amazing to work with this week! They honored the Kelly Blue Book value for my trade in that I provided and Dean worked with me to get my new car delivered and had my trade in driven away all within 24 hours of starting the conversation. I seriously could not have asked for a more seamless transaction. With how low the car inventory is right now - I cannot recommend these guys enough. They got me the vehicle I wanted for a better price and trade in value than I could find at other VW dealerships from NC to Maryland.

Be
Review №68

Shawn Cottingham was wonderful to work with. In this every changing market, he made the buying experience quick and easy. I would buy from FLOW again.

Mi
Review №69

I recommend Shawn at the dealer as hes very friendly and doesnt pressure you into making a sale. It was a very laid back and pleasant experience. This is my 2nd purchase here at flow.

Ma
Review №70

Brittany Marsh was GREAT. Very informative, quick & efficient. Easiest car purchase experience of my life!

Ty
Review №71

Tim and the staff at Flow VW did an incredible job finding the car that we wanted at a reasonable price. The experience was easy and they got us out the door with our VW Atlas in a timely manner. I highly recommend Tim and the entire staff!

Jo
Review №72

Everyone at the dealership is genuinely kind and helpful. Shawn helped me get my new Taos. He was patient and upfront with me through the whole process.

Te
Review №73

I upgraded my jetta and was very pleased with the outstanding service that I received. Jordan B. And Shawn were the best and very professional. I had a budget and they were right on target. I couldnt ask for more compassion and professionalism for my needs. I highly recommend Flow Volkswagen to everyone. They will work hard for you and what you are looking for.

Sh
Review №74

I bought a Volkswagen Atlas (first time Volkswagen owner). I can t say enough about the quality service we received from Dean Wentzel! He was professional, knowledgeable, and courteous! He worked hard to find the exact vehicle that we wanted. I am not the best with technology and he did a fabulous job demonstrating everything so I felt safe driving it for the first time. I absolutely LOVED the service and am thoroughly enjoying my first ever Volkswagen Atlas!!! Thanks for the great experience.

Su
Review №75

Excellent product. Vito was wonderful

Wi
Review №76

Thorough, no BS service and repair. Very courteous staff all around.

An
Review №77

We bought an Atlas from Shawn Cottingham We had the best possible experience. He was very knowledgeable, courteous and had great attention to detail. He kept us in the loop the whole time and was available 24/7. He even came in on his day off to assure everything went smoothly while picking up our car. I wish I was in the market for another car because my experience with Shawn was awesome!

Da
Review №78

Thanks Danny Draper for a great experience in buying a new Volkswagen I.D. 4 electric car . Danny was up front about everything and put no pressure on me to buy. The deal when easy and quick . I am loving driving by gas stations.

Lt
Review №79

This was our first all electric vehicle. Shawn (Cottingham) made it an enjoyable experience. He is very knowledgeable and went out of his way to help us. We will be going back again with our next purchase. Thank you Shawn.

Br
Review №80

Shaun completely changed my opinion of a car salesman. From the moment I met him he was honest and not pushy at all, while informative and willing to help at every step of the way. He was very responsive, patient, and available for all of my questions and miscellaneous needs with my new car. Juan, the finance guy, was nice and also non-pushy. Flow was not like any of my other car buying experiences locally or otherwise, would definitely reccomend!

Tr
Review №81

Clinton was one of the top mechanics I have ever met! Great communication allaround good people person I was very happy to spend the money with Flow and Clinton and will be returning!

Ti
Review №82

This is the second car I bought from Flow. Dean and Juan were great to work with. I got a good deal and love my new Tiguan!

Je
Review №83

Vito at Volkswagen was awesome 😎 I love my new Atlas 😍

Ry
Review №84

I can’t say thank you enough to Mike in the Service department. I had my car serviced this past weekend and he really took care of me. We Had an unexpected family emergency and he really went above and beyond to make sure I was taken care of. I definitely appreciate his help. The Duncan family thanks you!!Ryan

El
Review №85

I had the best experience working with the Flow Volkswagen team yesterday and cannot recommend them enough! I specifically want to thank Danny who helped me with the purchase of my new Jetta and Juan who helped with my financing. Both went above and beyond to help me with my new Jetta purchase. Danny was very personable, patient, and easy to work with. He made my car buying experience a very positive one. Danny even called me today to check in and make sure I didnt have any further questions. Thank you Danny and Juan for your exceptional customer service!

Si
Review №86

Brittany made this car buying experience easy and fun! Thank you so much, I love my new car!!

Be
Review №87

I had more than a 5 star experience working with Dean Wentzel at Flow VW Wilmington. The car I was interested in was located at another Flow location, and it was quite a struggle to get the other location to give up this vehicle. But Dean was extremely persistent, and managed to get me the best little Beetle around! I couldnt be happier! This is the 3rd vehicle weve purchased from Flow VW Wilmington, and I know well be back (but not too soon!)

Mc
Review №88

I recently bought a car from Flow Volkswagen and must say Robert Wahoff made the whole process a great experience. He listened to what we wanted/needed and made it happen without being pushy. Thanks Robert!!

St
Review №89

Very professional and courteous staff. Receptive and personalized service and up front offered a very fair price for my trade and new purchase. Made for a positive experience fitting for VW - you get a vehicle and service with value that exceeds the cost. Special thanks to Mr. Carlos Lowe and Mr. Shawn Cottingham for outstanding customer service.

Cl
Review №90

Had a wonderful experience with Brittney! Would 100% recommend Flow VW of Wilmington and her!

Ja
Review №91

Hello everyone, I recently purchased a very nice used vehicle from FLOW with the help of Mr. Vito. Thanks you for making this as painless as possible. You made it feel like we were a big family just working with one another to take care of our wants and needs. Im very happy with my purchase and hope future endeavors will be just as great.

Er
Review №92

Showed up at the dealership and was immediately test driving the vehicles I was most interested in. Drove two vehicles, and my vehicle appraisal was complete. Changed my mind and drove a third vehicle and my sales consultant, Brittany, was patient and very helpful while I took the time to figure out which I preferred. During the process of purchasing, the waiting area was comfortable, my son could charge his iPad while he played and we enjoyed some nice cold water bottles! The process was quick, no pressure, lots of smiling and laughing and much more preferred by myself than some of the outdated car sales buying processes I’ve been through in the past! Great place to do business :)

Sh
Review №93

All I can say is WOW! Been working with Dean for the last 2 years. He helped me get my brand new VW Tiguan and then yesterday he helped me make my VW dreams come true! Pulled out in a Navy Blue GTI😎💙💥! Dean was to the point and listened to what I wanted and he made it happen! Flow VW has a flawless team that works together to make sure you are getting the best deal! I highly recommend them hands down and congratulate their amazing customer service!

Al
Review №94

Great service and low pressure sales methods.First time buying from a dealership and I had no issues from requesting to see the car online all the way through signing the final paperwork. The entire staff, to include Danny the salesman who showed the car to me and Mr. Garcia in finance, were helpful and made this a painless process. Thanks!

Is
Review №95

Wonderful experience. Sales rep was Juan! Very patient and kind. Super helpful and walked me through everything! Amazing quality of cars!

Br
Review №96

Brought our second car from our salesman Dean he was wonderful! Great experience!

Ca
Review №97

10/10 would recommended this dealership to anyone in the car buying market. Everyone was so kind and helpful at the dealership. Shawn was so helpful and honest throughout the car buying process and made everything so easy!

Ma
Review №98

10/10First personal vehicle under my name, and with the help of the dealership, they made it simple and easy with the right guidance! If you decide to get a vehicle at this certain dealership, I recommend Sales Consultant [Vito Guardia] & Finance Manager [Juan Garcia] to help you out. Theyll make you feel confident and secure with your purchase and assist you with any questions or concerns you may have!

GP
Review №99

What a great experience buying a new 2022 Volkswagen Taos that was handled by my salesman Dean Wentzel.. He was very courteous and knowledgeable about the vehicle. Got a great deal - Thanks Dean.

Sh
Review №100

We worked with Shawn today to get our 2021 atlas cross sport & he was great. He was so easy going & we knew we were in great hands! He made the process so easy & smooth! Recommend VW flow for all your car needs!

Information
51 Photos
100 Comments
4.7 Rating
  • Address:5011 New Centre Dr, Wilmington, NC 28403, United States
  • Site:https://flowvolkswagenwilmington.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 910-392-3889
Categories
  • Volkswagen dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–7PM
  • Wednesday:9:30AM–7PM
  • Thursday:9:30AM–7PM
  • Friday:9:30AM–7PM
  • Saturday:9:30AM–7PM
  • Sunday:9:30AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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