Very impressed with Brian, the service department, and shuttle team.I recently moved to Wichita and am typically skeptical on who I take my vehicle to for service and repairs. Hatchett was recommended and met my expectations. Their shuttle service is super appreciated to get back to work and pick up my truck. Brian, did a great job of helping me out. They offer free tire rotation & wash your vehicle, huge win!The only negative I have is that the salespeople did not greet or speak to anyone waiting in the lobby. Seems like a big miss for building relationships with current customers.Overall 5/5 I’ll have my truck serviced there again and possibly upgrade soon!Thanks, Hatchett Buick GMC.

Allen Spencer is by far the best person I have ever dealt with when purchasing a vehicle. He is up front, honest, and does everything he can to fit your budget. Not to mention he is someone you could sit and talk to about anything at anytime. He is always willing to help at anytime you need him. Amazing human and will only buy from him as long as he is in the business. THANK YOU ALLEN

We ca not say enough how Alan Spencer made our car buying experience painless and enjoyable. Not only did we buy one truck, we bought a Encore GX as well. Must say we will not be going anywhere else when it is time to buy another vehicle. Alan is over the top, so professional and personable. Richard in finance provided us the same level of skill and customer service. Two stars employees, please recognize their talent and loyalty to your company.

This was absolutely the best experience I have had buying a vehicle! Walter Zitlow was my salesman he was very patient in answering all of my questions, and getting things set up with my truck when I bought it. The education and helping me understand the process from all those envoleved, with me getting the truck I wanted, was amazing. I will for sure be doing my buisness here from now on! Thank you so very much! I highly recommend buying from here!

Parker is awesome w/ exceptional customer service that goes above & beyond.

This was my second visit to the service department as the first visit was professional.The second visit I asked an employee if they could order a key and transmitter and it was suggested that I could call and give my last eight VIN. I returned on Monday and I was informed that an order would be made except that I would need to bring my Registration.No one has presented a logical reason as to why I as a minority needed to bring my Registration. I must have made a curious expression when told to bring or show my registration because the second employee indicated that registrations are usually in the glove box.I have a permanent Tennessee veteran disability license plate so people cannot tell if I registered but as I stated that it is permanent not similar to Kansas.I was told that the police and dealers are working together in case a vehicle is stolen then the dealer can check the register but no cop in four states have stopped me.I was told that every dealer will ask a customer who request for the transmitter to show their registration to prove that the vehicle is theirs except I have a key and I just wanted and not needed a key to enter and start my vehicle so the excuses are not logical.Finally after I gave my registration to the employee he looked at it then turned away stating that he needed copy without asking me if it was okay.I do not plan on ever coming back to a dealer or mechanic shop that has treated me worse than the cops as a cop is required to ask for my license to identify myself, then my registration must match. A thief would not ask for a second key. A thief would not go to a dealer to get an oil change.A policy should be writing.

I love Hatchett Buick! Everyone at Hatchett Buick is so friendly and so helpful. This is a dealership where the customer comes first. I just bought my second new car from Hatchett and got a great deal! The salesman made sure I got the best price for my trade-in and the best price on the car I bought. I have bought many cars in my life and have never felt as confident about a purchase as I have with Hatchett. Other dealerships need to take lessons from Hatchett Buick on customer service!!! They are the best!!!

Bill did a great job working with me to find the truck I wanted, even dealing with low inventory options. He made the process simple and enjoyable. Hands down the best car buying experience I have ever had! He even introduced me to something I didnt even know I wanted and I could not be happier with the truck I got!

I think Bill, one of your salesman, is a very pushy salesperson. If I had to do it again, not sure I would have bought it from Hatchett. He would not budge on the price, which was high,On the other hand, you service people, Cato and the detail person are top notch employees.

Excellent service from Alan Spencer! It was a pleasure working with him!

Friendly staff that go out of their way to satisfy. Our sales person Parker was very knowledgeable and patient with us answering all of our questions.

Jacob in sales is amazing! Very friendly and helpful for my purchase! Pointed out exactly what I needed! Made the process the easiest vehicle purchase ever! Richard in finance followed that up with a seamless transition! Was in and out with a new vehicle in under two hours!! Wow!! Will come highly recommended to all family and friends! Thanks again gentlemen!

Alan is the best. He was never pushy. He waited till I was comfortable to make a purchase. Always transparent. Forever a customer and will always send someone to him. Hands down best in the business

Mike; my sales rep was professional, knowledgeable of the products andMade sure he met my needs and wantsFor my new truck. He was great and always follows up with me to make sure all is still good.The closure that Took my funds and processed everything was greAt as well. Best and easiestPurchase I have ever done on a new pickup and this was number 10. Very happy with the experience from your dealership. I highly recommend them to my family and friends.I B would buy from MikeH. Again.

My service advisor Zach did a great job. he was very helpful. The oil change tech left a big oily hand print on my leather.

Always have a scheduled appointment for an oil change and tire rotation. Can never get my vehicle back in under 5 hours. I dont know why they bother making appointments and am concerned that if we were waiting we would still be there.

Parker helped us find the perfect vehicle and was able to explain every feature and option, he was great!

All the guys do an awesome job of taking care of me when I come in. Walker has a great team and they work on all of my vehicles.

Very professional, friendly, fast, efficient. Highly recommend our salespersons Jason Hess and Rhett Makovek. Top guys!!

We were promptly and cheerfully greeted upon entering the dealership. Ed Matlock listened to what I was looking for in a vehicle and showed me several units that fit my needs. He was never pushy or treated me differently because I was a woman. Upon making a decision the paperwork and financing went extremely smooth. The level of professionalism was top-notch and I would recommend Hatchett Buick GMC to anyone looking for a new ride.

Clean facilities. Nice staff. Efficient service

I cant say enough about the service I received from Tyree and his team. My wifes Envision had a dead battery. I was able to get it jump started and dropped it off with Tyree. He was able to work me, get my battery changed, perform an oil change and gave it a once over without an appointment. I appreciate getting text alerts to keep me informed. I also like that the service manager followed up to ensure I was completely satisfied. Hatchett Buick GMC GREAT JOB and thank you!

Had an emergency issue with my vehicle, drove in without an appointment this morning @7:15. My service adviser Tyree had me taken care of by 1:30pm. He is always so professional, knowledgeable, friendly & his service is impeccable. What an asset to Hatchett Buick GMC!

Took my vehicle in to them & asked for them to look at something specific 3 TIMES for them to literally ignore my request n try to find something else wrong instead. FINALLY got tired of taking it in, then “fixing stuff” yet STILL having the issue I had when I took it in the 1st time, decided that I was gonna look for myself if what I thought was the issue was or not… N WHAT DO U KNOW… the issue I have been addressing and asking them to look at for literally the last year, WAS EXACTLY THE PROBLEM! I asked them to check my tires because I thought I had a broken belt… there is a bulge in all 4 tires and 1 for sure if not 2 that have broken belts in them. None of them roll on the flat ground without a wobble AT ALL! This last time my vehicle was just there n I expressed my frustration about the issue n what I found, the mechanic said, oh the tires aren’t that bad, I’ve seen worse! Ur good for now! R U KIDDING ME!? HUGE SAFETY ISSUE!!! N they didn’t want to fix the dust boot or do parts warranty for the strut they just did 3/4 months ago that won’t stay up at all! Tried to tell me that they broke down a fully assembled strut from gmc and transferred the boots from my old struts first off… I CALL BS! On top of that they JUST DID THEM, n weren’t trying to remedy the situation at all! Plus the timing on it or variable valve is having issues, it has thrown code before and I asked them to check it then, but didn’t check that, instead replaced some other BS! N of course didn’t fix the issue! Still has same symptoms but without code so claim they can’t do anything! I may be a female, but I work on a lot of vehicles & am far from an idiot… I got the extended warranty on this vehicle because I didn’t want to work on my own vehicle, or have issues… I wanted it to be someone else’s problem… SO MUCH FOR THAT!I will NEVER recommend ANYONE to them! They don’t listen, they come up with fake things wrong to file with warranty companies… n I KNOW THAT FOR A FACT! It has happened more than once now. The most recent thing we proved was literally no diff than the other so they removed the warranty work! We shouldn’t have to go to those measures to check people! Highly disappointed and frustrated with their service dept!Unless u have deep pockets and a death wish… don’t go here!!!

Parker. I must say that dealing with you, Richard and Chad was the absolute best experience I have ever had with buying a vehicle! You and the entire team at Hatchett Buick GMC in Wichita are bar-none the best!We drove 7 hours one way to get our Ford F-250 and we’re running a little late. Parker, Richard and Chad stayed after hours.... (on a Friday night) and greeted us with a smile. Took the truck for a test drive and sealed the deal.Parker and the entire team at Hatchett Buick GMC in Wichita are bar-none the best! I will absolutely send friends and family your way. I look forward to doing business with you again! Parker, you deserve a raise!Cheers,The Patins

Okay so first I want to say Parker is an excellent person and I thank him for helping me out with the problems I had. I want to address the problem though. I am leaving a 4 star review because Carlos the mechanic, who fixed the problem not the one who caused it, and Parker the Service Associate who helped me were great but the problem I had was a mechanic who I wont name might need a little more situational awareness now dont get me wrong he probably knows more about cars than I do but double checking something when you are done with the job doesnt just apply to mechanics food for thought I hope the person who worked on my car first knows I am not mad just upset and hoping he starts double checking his work and being a little more cognizant. Thank you for your time

Found out the Maxima that I purchased here certified pre-owned in mid 2018 was in an undisclosed accident. It took an accident to reveal that prior accident. They refused to do anything as I was late to discover the hidden truth. Integrity. Its a lost quality in todays world. Would I buy a car here now? No. Would I recommend this dealership, now rightfully a stealership, no.

Greeted and car immediately taken in for the oil change. They readily agreed to check the tire pressures and make sure I had plenty of windshield washer fluid. The wait time was about what they told me to expect and the car was in great shape, including having been washed. The tire pressures were appropriate and the oil life setting had been changed back to 100%. Could not have asked for more.

Great communication by Alan throughout the process - kept me informed of status on the truck and made the whole buying experience flow very smoothly.

Mike was amazing i called from another dealership he said dont buy a car till u come look at the one i have. I wanted a specific car and he had one for me. I actually left to buy one from the other dealership and ended up not getting a call or anything went back to mike the next day with a pre approval from my bank and he put me in the car i wanted even lowered the price by 230 dollars to get it within my pre aprroval amount. In and out less than 1 hr. Walked out with the car i wanted and 6 thousand dollars cheaper than the one i waisted 6 hrs on the day before. I loved everyone that helped us. The fastest and easiest car purchase i have ever done will go back if need be...

Great buying experience. We found the new Enclave we wanted and were in and out in a bit over an hour. The Hatchett warranty is incredible as well. Thank you, it was a great buying experience.

Ed Matlock was great. No hassel no pressure which was exactly what I was looking for in a salesman. His service is a reason I will come back to him in the future for additional vehicle purchases.

All went seamlessly, and was affordable. Pleasant staff.

Took my Buick to the first oil change since purchasing. Everyone was friendly and service is top notch. My phone was nearly dead and having the charging station was great! Oil change was quick! Our sales rep saw me come in and greeted me and had reminded me that he had ordered our touch up paint! We met and spent less than 3 hours with him and he remembered me! Extremely impressed!

Jason Hesss customer service and handling of the sale of my Yukon was top notch. I will definitely be purchasing future vehicles from them. I would refer anyone looking for a GMC to go see them. I shopped at all the dealerships and no one matched Hatchett and Jasons level of professionalism.

If you are looking for a no hassle, family friendly car dealership look no further than Hatchett Buick GMC. I have purchased three vehicles from them and will be back!

The oil change on my vehicle was done in a timely manner

I received a very courteous reception. The person checking in my car noticed the antenna on the room was loose and pointed it out to me. Thank you. Loved having the clean car when finished. Very pleasant and thorough experience.

They took care of me and my wife. Very helpful and took time to explain my many questions. An issue came up and they took care of it, no questions asked. Thank you to our service reps great job

Bill is an awesome guy. He kept me up to date with the delivery of my new car!!He paid attention to what I did not want and helped me find the perfect car. I live that he took the time to show me how to use all the bells and whistles in my Envision!! We will be back next year for the hubby a new truck!! Thanks Bill!!

Everyone was friendly. Work was done fast and accurate. Price was great

The dealership was awesome, everyone was friendly and there was no pressure to purchase or look at vehicles I wasnt interested in. The way car buying should be, no hassle, no pressure

Service department is very eager and ready to help. Very professional and will get the job done. I really appreciate the willingness and help they offer.

Experience was very relaxed your salesman Chris was not pushy at all and I appreciate the fact that he jist let me look and test drive without any pressure.

Easiest, best buying experience we’ve ever had.

I would like to give a special Thank you so much to Walter and the rest of the hatchett team this is the most amazing car lot I have ever been to everyone that I came across always has a smile on there face and is always helpful and kind. Thank you all again for everything and I will be back 😘

My visit was to identify an engine light alert, particularly, since the 2012 Verano was just purchase for a granddaughter. After giving the agent my knowledge of what was happening it was determined that further diagnostic was required. Eventual result was rather extensive and violated the term of acquisition, which gave rise to a decision to seek recovery from the point of purchase.

Allen Spencer was amazing to work with! We came in told him what we needed, he provided excellent customer service. We never intended to buy a brand new vehicle that day but we saw a opportunity and Allen got us in the best he could! Richard in the financing department was also top notch. Very thoroughly explaining each option when it came to extended warranty, also every detail on each paper I signed. We will be back for everything vehicle related. Don’t waste your time with any other dealership around here!

Dont trust there Facebook prices its a scam

Ed was incredible and we had the best buying experience getting a car in 20yrs!

Mike Hauschild was my salesman and he was great! He was very attentive to what I was looking for and quick to respond. I live 400 miles away and it was very easy to work with him. It was worth the drive to Wichita, KS to purchase from Mike. It was honestly a great experience buying from Hatchett Buick GMC!

They did a great job getting us taken care of

The experience was unlike any dealership we had been to. The staff was knowledgeable, kind, and genuinely wanting us to find the perfect vehicle. Alan the salesman was not pushy or did we feel that he was only in it for the sale. We asked for an Acadia Denali in a certain color which they had just gotten in, they washed it before even showing it to us. At that point we knew we were sold on the whole experience. We love our new GMC, thank you.

This is my 2nd vehicle purchase at this dealership! Not times my salesman was Ed Matlock! Awesome salesperson! Treats you like family! I had told Ed that I was in the market for a new truck and I feel he went above and beyond to help me make an awesome purchase! Another salesperson, Tim was also very helpful! In fact the manager and the finance guys were awesome also! I am in love with the environment at this dealership! I used to drive nothing but dodge trucks because the family atmosphere was phenomenal, but as I told Ed, it is no longer that way at dodge, but it sure is phenomenal here at GMC! From the minute you walk in at anytime I feel the respect and treatment is phenomenal! Thank you!

Amazing experience with the entire Hatchett team. Terry Boone (sales professional) went out of his way to show me several different options in my price range of vehicles and once I found the car of my dreams he sat in the car with me and helped get everything set up (linked my phone, set up the OnStar, even my favorite music, showed me all the great features the new car had to offer) he made it super easy for me to just get in and drive away!!! And it doesnt end once the deal is done Terry even follows up to be sure everything is going as expected and I am enjoying my new vehicle. Richard in finance went over my options between lease and pruchase and Jeremy was also there to help with my final decision. It was a group effort to help me get exactly what I wanted in a new vehicle, I wouldnt go anywhere else!!! It was such a friendly and low pressure experience I would highly recommend Hatchett GMC to anyone who is looking for a exceptional experience !!!

I appreciate that they told us that it wasnt even time for an oil change instead of just doing it and charging us. Additionally, they brought up a seat belt warranty issue and fixed it. Great job guys!

I was very pleased with my service at Hatchett yesterday. They got me in and out in record time. All my questions were answered and taken care of.

Great experience. Friendly staff, knowledgeable, not pushy, great dealership.

They worked very hard to resolve my problem with my car & we’re very professional & caring

These guys sell a lot of GMC vehicles! The service is good and I don’t think it’s high pressure. They always take great care of me and treat me with respect and I have been more than happy with every vehicle that I’ve ever purchased from them.

My husband brought both vehicles in, he said that the service was amazing, he was impressed with how courteous and professional everyone was. Walter has sold us both of our current vehicles, between him and the great service team and office staff we recommend the whole package to everyone. My son also bought a vehicle in June of this year and he was very please. Thank you and have a great thanksgiving, Christmas and new year. Keith and Becky Shum

Very friendly and down to earth sales department.

Walter was great, answered all my questions and concerns he went over and beyond my expectations.

Always diagnose my vehicles correctly and fix them in one service appointment. Tyree and Kato have always been professional and courteous. I will be a loyal customer for a long time to come. Thank you, Yeow

This is the second car I have purchased from Alan. He was very responsive to my questions and found vehicles that met my criteria. Financing was no hassle and sales staff was very low pressure. I left with super clean cars, fresh oil changes and a tank full of gas. He has checked in with me periodically to make sure things are going well with my car. My parents also have purchased here and have been well taken care of!

We took in to have Transmission, Power Steering, Brake, Coolant that all needing to be flushed only, which was recomenned on a previous service. All but Coolant was done do to a found water pump leak. And Highside fitting. At a price of $714.96 for pump, $316.17 for fitting. With just 215 miles driven since last service, and no sign of any leaking or over heating registered on dash gage. I think this amount is a bit high, and we will be getting second opinon. All other service were good. Thank you

Walter Zitlow, as always, great job getting us the right vehicle.

Horrible service department. Bought a used Denali that was in the shop 5 times in a year. Twice for 3 weeks due to the same oil leak a year apart. First time it took so long because they didnt have the right tool. Same oil leak this time. Took it out November 9. Went to get it...now there is a coolant leak and it isnt ready. Went to get it the next day. Leaked oil all over my garage. The new part they just put on was cracked. Took another week to fix. Holiday ruined. Was told they Couldnt make anybody work overtime to fix my vehicle. Grounded me for the Thanksgiving Holiday as they also wouldnt allow a loaner vehicle to leave the state. Now supposed to deliver it to me today, November 27th, at 3:00pm. A mere 18 days later. I have a 5 hour trip ahead of me. And its 3:30pm and still not here. Terrible. Wouldnt have them repair my little red wagon.

Always a great experience with the service department!

Eric was a awesome service advisor they need to give him a raise

I have bought 4 cars from Hatchett. The service is great in every department. Thi is my #1 dealership

I had a great experience here! Alan and I had several conversations on the phone before I made the drive to visit in person. Would definitely recommend!

I am very disappointed to say that I have had nothing but a bad experience since I bought my 2017 truck from this dealership a month ago. The buying experience was okay until it came down to getting what I was promised. I was told I would get all weather floor mats and a full tank of gas. Not much to ask for when buying a $45k pickup. When I went out to take it home, there were regular floor mats and a half tank of gas. I had to complain to get floor mats I was promised and then only got mats for the backseat. And was told “well youll have to order those we can’t do that”. After I was told they could. They did fill up my gas tank after I reminded them. The night I drove my truck home I noticed the climate control buttons werent lighting up. I called that night and was told Id have to bring it back in and theyd look at it. A week after I bought the truck, my brakes were acting up and onstar sent me a message they needed serviced. The headliner of my truck was also rattling whenever going down a bumpy road. And my tailgate wouldnt lower without catching and scratching on the side. When I called, Walter said youll have to make an appointment with service And then hung up on me. He didnt help me make an appointment or transfer me to service. For a place that advertises they do 160 pt inspections, I sure had a lot of things go wrong in the first month of ownership. When I did take my vehicle in to service, the first thing I was told was unfortunately we cant wash your truck because its too dirty. I live in the country on a dirt road and it wasnt like I had been mudding in it, just driving it like normal. They said the dirt on it would clog their drain and I would have to take it to get it powerwashed first. Then I had to wait an hour for them to get me a vehicle to drive home while they had my truck for a few days (this should have been ready and planned as I had made my appointment 5 days prior). Basically the feeling I got was once they sell you a vehicle, they dont want to hear from you again unless its to buy another vehicle. I shouldnt have had issues in the first month of owning this vehicle in the first place, and then got such poor service. I will not be purchasing another vehicle from them in the future.

Always pleasant and cheery. Work completed quickly and professionally. No request is too big, too small or too silly for them to tackle! Enjoy working with the whole service team!

Allen Spencer was very helpful!!

Everyone did great job. The car has few issues still working with service on them

Very efficient and all were friendly and wore masks so I felt safe.

I was not able to leave my home do to being a caregiver for my husband. Hatchett sent their people to me. The entire process was a blessings and my new Acadia was delivered to my home on Black Friday. So very Thankful.

I would have given zero stars but it wasnt an option. After spending this past Saturday 11-28-2020 at your car lot and due to the Thanksgiving holiday and having to wait on the banks to reopen Monday. I was under the impression that the vehicle was being held for my sale. Long story short I think its very bad business to ask me to do things to purchase the vehicles and then once its done you sell the car right from underneath me. Very poor business. This is the 1st time that I have been to your car lot and let me just say this is not a very good way to have me return let alone refer anyone. Communication would have been great. Lets just say this event has placed a very sour taste in my mouth. Thank you for having me waste my time and energy.

Cato and Chris George are awesome and thanks to the service Department

We really enjoy how friendly everyone is, I have never liked taking my car for an oil change but all of you make it very pleasant

Not Pushy, Reasonable, Accommodating. Not words generally used to describe a car dealership. Mike is the best! This was by far the easiest vehicle purchase ever.

I went there to get a standard oil change and asked them to check the brake fluid. When they finished, the agent told me they had topped off the brake fluid to make it full.The brake light and warning buzzer was still going off when I left there.I took my GMC Acadia to another shop and they found the brake fluid to be very low. It had never been topped off. I cant trust Hatchett to do what they do......Go there at your own risk....

Same great service every time, every project

Our one year old GMC Acadia wouldn’t start. Dead battery. We called Hatchett and had no appointment and they said to bring it on in. We jumpstarted it and drove it down there they worked it in and replaced defective battery and had it ready to pick up within two hours. As we were stranded we really appreciate it.

We drove from Dallas texas to buy a truck and Bill Ayesh the salesman and Richard Martin the finance guy treated us with respect and great customer service. Hands down the best service I have ever experienced when buying a vehicle.

Everyone was friendly from walking in the front door to working with Tyree Johnson. Tyree remembered me from my last visit. The cashier was very helpful and was willing to get my truck for me but then Tyree got it and pulled it around. Thank you all.

Jeremy Watkins and Brian Tripp went above and beyond all my expectations. Their commitment to service made for a truly enjoyable experience.

Thanks for all u all do to help us keep going.great job.

Ed Matlock was amazing. He knew about the specific cars and answered questions quickly. The entire process was very easy and we couldnt be happier.

Dishonest. The sales staff at Hatchett are misleading and dishonest.I’m an out of state buyer from Denver, CO. I called to inquire about a 2017 GMC Sierra Denali and spoke with Mike Hauschild. I told him I was from out of state, saw the photos of the vehicle, however you can only see so much from photos; you cant see small minor damage. I asked him to walk around the vehicle with me on the phone and thoroughly inspect the truck for anything at all no matter size because I cant see them from the photos. I trusted his word. He told me there’s a rock chip on the hood and a scuff on the tailgate that could polish off, other than that he said the truck looked perfect.We discussed my trade over the phone which he said they could offer $3,500. I looked it up on Kelly Blue Book and selected the correct options and selected the vehicle condition as good. If youre not familiar with KBB, the vehicles are rated fair, good, very good, and excellent. KBB states good category as Has some repairable cosmetic defects and is free of major mechanical problems. KBB said the trade in range is between $3,800-5,700 with middle being $4,700. My vehicle has no mechanical issues, has 1 scratch on the driver door, and very light hail on the roof.The GMC I’m interested in is listed on cars and the Hatchett website with 32k miles, but the vehicle actually has 34k miles. I bring this up to Mike and told him according to KBB this brings the truck value down $500. He said to me, if it is a matter of $500, he is sure they can make a deal. I agree to drive from Denver to Wichita to trade in my vehicle and buy the GMC, which is over a 7 hour drive and over 500 miles. Again, I am trusting Mikes word on behalf of the Hatchett dealership.Prior to leaving, I see an advertisement on the Hatchett website for up to $1,000 over KBB trade in value. I sign up for the coupon, got a call informing me they would email the info and to present it to the sales manager for the coupon to be applied.I get to Hatchett and the truck is parked out front. I walk up and within 30 seconds, I see the chip and scratch Mike informed me of, as well as chips and scratches on each bedside, a dent on the roof, a dent on the left bedside, a chip on the fender, and the upper tailgate and right bedside molding are scuffed and shredded. Lie #1, the condition of the vehicle as was described on the phone. At one point on the phone prior to me driving to Kansas, Mike bragged to me of having over 30 years of experience in car sales. If that is accurate, he knows what buyers are looking for in the condition of the vehicle and flat ignored it and lied to me to get me to make the trip.We go inside to discuss the sale and numbers and they tell me they’ll only offer me the $3,500 for the trade on my car and won’t budge on the sale of their GMC. The sales manager said to me the hail damage on the roof is about $500-$600 of damage. I ask about the trade in coupon for up to $1000 over KBB value and the sales manager told me because of the hail damage they won’t offer any more. If you take the middle ground trade value of $4,700, subtract the $600 of hail damage, thats still $600 under fair trade value. Lie #2, they told me with the online coupon they’ll offer more on trade value, and the manager flat ignored it and said he cant do anything.I told them Id take the $3,500 for the trade, but they need to come down on the price of the truck. They said they wouldn’t budge a dollar. Lie #3. I was told before making the drive, or even the commitment, that if it was a matter $500 they’d be able to make a deal.I was lied to 3 times, the Hatchett sales staff assumed if I made over a 7 hour drive, there is no way Id leave without the truck, so they can just take advantage of me. I liked the truck and wanted it, but never would I give that much money to a company who thinks they can lie and walk all over their customers as they did.

Brian was extremely nice, professional and helpful! We will be back!

I bought a Ford Explorer from here a little over a week ago and LOVED this place. Everyone was so helpful. Alan (my salesman) went above and beyond. I could go on forever about how great my experience was.

These guys make it easy to buy a new truck which I love. I hate waiting around for paperwork and etc...I enjoy working with Jason Hess and Ed Matlock. The deals are great. The service dept. rocks. Eric and Tyree do a wonderful job.

Your willingness to pick me up from the Airport and have all the paperwork and vehicle ready was excellent. Ed was very professional and the dealership pricing was fantastic.

We have always received great service from Eric Phillips on our Saturn, so when shopping for a new car we went no further than Hatchett GMC! Mike Hauschild provided excellent sales expertise and made the car buying process easy! We love our Acadia Denali and doing business with Hatchett GMC! If you need a new car or your old car serviced, check out Hatchett GMC!

Mike Hauschild is the best. A truly pleasant experience. Cant wait to buy another vehicle from Hatchett. Thanks Mike

Tyree was professional and explained things well. The service department overall was just wonderful. I will definitely refer everyone I know to this dealership.

I came in for a tire repair and as I was being checked in, I started to fall. My service advisor, Tyree Johnson, quickly held on to me and prevented me from falling. He then assisted me to the waiting area, making sure I did not fall. My tire was fixed quickly and Tyree came and walked me to the car. Excellent is not a high enough rating for the assistance I received. I have been a customer of Hatchett Buick GMC for about two years and have always received excellent service.

I bought 2 vehicles in this place with Walter, a very nice seller, I have nothing bad to say about that. But his service department is very bad, my GMC Sierra truck took it more than 4 times for the same problem and they could not fix it, this last time One day after picking it up the engine service light turned on, I live more than 90 miles from there, 3 days later I saw my yukon for a low tire was exactly what I told the lady for some reason that I did not know thay changed the oil without my consent, my vehicle showed 49% oil life cost me 60 dollars for that error and when I asked for an explanation they only said that it was done in the computer. very bad service