Not such a good switch over experience. The coverage is way better than my coverage was at Verizon within Colorado, which is why I’m leaving 2 stars instead of 1. Here is my experience at this AT&T location:About a month ago I spent 2 hours at the store to get the new iPhone 13. It took me almost 2 hours to get the phones ordered, which was waaaaaay longer than it should have. I then came back about a week and a half later once the phones arrived to turn the phones on. Turns out the rep from my previous visit had signed me up for my Apple Watch to be on AT&T, even though I wasn’t aware and was still using my previous service. So it took a while for that to be fixed by this next rep.Beyond that, it took him a very long time to then set up my plan and get my Apple Watch set up correctly. I spent another 2 hours at the store before I could finally leave. Unbelievable.Now for the kicker, my first bill was $160 higher than it should have been! Turns out they put my Apple Watch on 2 TABLET plans (yes, 2 plans in one device). So instead of getting charged $10 for a Watch plan, I was getting charged $80 for 2 tablet plans on the Watch. On top of that the reps in the store had made some other issues that cost me another $80 or so.So I had to call into customer service to get all of this fixed. I just ended that call a few minutes ago, and it took me 54 minutes total to get everything fixed. I spoke with Amanda at customer service, and she was great and cleared everything up, corrected my plans and got me refunded (she gets 5 stars). It is simply frustrating that the representatives at this AT&T location messed up so badly that it took 5 hours of total time to get everything set up, and then fixed, and then re-fixed. It’s frankly unacceptable. Five hours is a ridiculous amount of time to simply switch phone services.

The lady that helped us was nice and had great customer service. She however suggested a wireless charger for my phone. I get home to realize my phone does not have wireless charging. Would have been nice to know that before making this purchase.

I came into this location to get a new phone. I was greeted immediately by a young man named Moe. He made sure that I understood all the different plans when it came to getting a new phone. I feel often that I can be spoken down to when it comes to technology, cars, etc. but Moe took all the time needed to answer all of my questions. I really cannot recommend him enough. Thank you again :) !

Gentleman that helped us was very nice, and quick with our transition from Verizon on over to them. He beat our monthly bill and got us all three upgrades we’re all very happy with. While giving us a fair price on accessories. I’ve never been so happy with the customer service from any business. We’re glad to business with you guys! Thanks again!

I had gone to the ATT store in Denver west and the guy would not help because I was not authorized even though I was and refuse to further help. Then, I went to the Kipling store and within 25 minutes, I was done with a new phone, no problems. Which was very much appreciated.

Ali was so awesome! Literally top-notch customer service. He asked us lots of questions to help us find the best new phones for our needs and was so knowledgeable! I asked a million questions and he had a helpful answer for everything! He truly went above and beyond. We will reach back out to Ali when we’re ready to switch to our business account. This is what great customer service is all about.

I came in to upgrade my phone & Moe helped me. He was great! He really took the time to answer all of my questions to make sure I was taken care of and getting the best deal! Overall amazing customer service. Thank you Moe!

I really cant say enough how great of an experience I had at this store. Moe was beyond helpful and informative. He answered all of my questions and was friendly! I love my new phone!! I will definitely be coming back!

Moe helped me upgrade my wifes device. He was extremely kind and respectful. Its hard to find someone who really represents quality customer service. He put up with me asking endless questions haha. I will now be driving the 25 miles to this store because my service was impeccable.

I came in the other day and was helped by Moe. He did an amazing job getting me a new iPhone and I’ll probably be back sometime later to switch everything else over. Anyways, awesome experience and couldn’t ask for much more. Thank you Moe!

The managers and staff were extremely helpful. Joe was very friendly knowledgeable and helpful He stopped his work to make time for my questions and concerns. I would highly recommend this store.

I went to this AT&T store in Arvada, Colorado to buy a new phone. I was greeted by a salesman named Aaron F.. Aaron was very kind, helpful and knowledgeable. I purchased a new IPhone 11 from him at the store. He spent a lot of time with me getting the phone all set up and transferring everything from my old phone. I would highly recommend this store and commend Aaron as a terrific Signature Sales Executive!!!

It was AMAZING working with Jerimiah Tutor!! He is not only knowledgeable, but extremely helpful and SO funny! That was the most enjoyable visit to upgrade my phone, get everything I needed and get a new Apple watch. That was a lucky day having him be our sales rep because this type of experience has never been this helpful or enjoyable. I highly recommend this store and Jerimiah!

IF I get Google back now I am fine

Ethan helped me out extremely with my upgrade today! He was fast, efficient, and very friendly. 10/10 would recommend his help. Thank you again Ethan!

Moe was awesome! Taught me a lot about my new iPhone and was quick and efficient. I’m definitely making this my go-to store.

Top notch service. Jeremiah got me in and out with a fixed working phone, provided me some great info that will definitely be leading to a new phone. Thanks and keep it up. This really turned my day around.

The staff at Arvada Kipling store are fabulous and are consistently supportive. I have been a customer about 20 years. They are young, knowledgeable, patient and very kind. It is fun to come buy or request help. I recommend them highly fir all ages and especially seniors!

Went in today because I had a question with my new iPhone 12. Drew not only answered my question, but reviewed my account and got me on a better data plan. He was very considerate, very thorough and saved me money. I’ve been going to the store for a number of years. They treat you right and help you out as much as they can.

I went in today to get a new phone and was greeted and helped by Amya and she was AWESOME ! Best customer service I have ever had she is a superstar:)

Worked with the representative named Moe, and let me tell you he was a HUNK!!! Absolutely recommend working with me, he satisfied all my needs and isint bad too look at either. Don’t worry I’ll be back soon ;)

Had some major issues with my account and Jerimiah T and Ethan P went well above and beyond. Thanks guys!

Amya was awesome! She helped me get a new phone after I lost mine. I needed a new phone ASAP as I was leaving for a business trip the next day. It could have been stressful, but she made it easy and had a fun personality. Wheat Ridge AT&T store for life.

I went into the store 10 minutes to close. All I wanted to do was order an iPhone 12 pro. I understand there isn’t anyone that has them in stock. The salesperson told me it would take too long to do my order before they closed and that I should probably go to Apple. I thought closing was on the hour not 10 minutes prior! This store is ****!

Alamir alasadi At the51st and Kipling location went above and beyond to not only Provide me With I wanted but to save me money as well. hes honest Friendly and very professional!! He took the extra time to sit there with me and link all my accounts to my new device which was not an easy task But reassured me it was no trouble at all, He communicated effectively and Efficiently when weighing All of my options And was more than a major help when deciding what was right for me Hes extremely knowledgeable in his field And he made the experience not only easy But truly enjoyable by connecting with me on a personal level We talked cars hobbies and work I truly appreciate all he did for me today and Ultimately he is the reason I am still with at&t And will continue to give you guys all of my business In the future His customer service skills are superior to anything Ive ever experienced at any cell phone provider He exceeded all my expectations And standards I could not be happier with my purchases and experience thank you so much !!

Our customer service experience was bar none the Best service . Felt very at ease and comfortable with Jeremiah; nice to deal with someone who knows what they are talking about and also very professional. Very much a people person.. a few of your other reps from other stores could learn a great deal from him. He’s a keeper.Also wanted to mention Drew who was also extremely helpful and easy to work with; when we had to come back a second time for a little bit more help and Jeremiah wasn’t available. Once again Awesome customer service. Will drive out of my way to get the Great customer service at this store.

Amaya is a true professional! Very personable and knowledgeable!

Jeremiah was super helpful assisting with everything I wanted and was so understanding of just how I wanted my plan to be set up. And resolved every issue I could have super fast and very professionally. Absolutely look forward to working with him again

I went in with just a few minutes to spare before close and was helped by Jerimiah. He got my new iPad working with service in a manner of minutes. I also asked him to put on my screen protector he did that flawlessly, I’m terrified of messing them up! He was very easy going and just all around a nice guy. Thank you Jerimiah, I really appreciated your help! It was nice working with a fellow customer service person😊

Jeremiah was absolutely amazing! He was super attentive, helpful and very knowledgeable. He is the reason why we came back and switched carriers! If you are looking for a great customer service come here and ask for him! You will not be disappointed

Amya was amazing, every time Ive come in, shes right there to help me. Awesome customer service.

Manager is super bubbly!Representative very helpful!

Not so great, the guy helping me. not sure if he really worked there or not was more interested in being...gay than helping a customer. How How embarrassing. Like i said thats what i meant

Really? Why does AT&T operate these franchise locations. They cant help you and it takes FOREVER to learn that.

Really helpful, Jeremiah was really nice and he really helped us with an issue with had with my plan.

I got the help I needed right away, I felt like I was being heard & she treated us with respect and was willing to listen to what we had to say about our reasons for coming in.Our customer service representative worked really hard to keep our monthly bill within our budget and helped us to get new phones and new plans since we switched from metro pcs and we also got to keep our phone numbers!

I went to this store yesterday and had the pleasure of working with Jeremiah Tutor. I have been a customer of AT&T for over 20 years and by far he provided the best customer service experience I have ever had. He was knowledgeable and very engaged in finding a solution to my problems. Because of the service I received from Jeremiah, I chose to remain a customer of AT&T as opposed to going over to Verizon.

I would like to thank Ali Alasadi for his assistance to me. He help me through a process that was very difficult for me. His knowledge was impeccable. And throughout the entire process his help and advice was stupendous.Thanku AliSincerely Dave

I wen in to fix ma bill and speak to manager last Saturday. Jerry said store manager don’t work no Saturdays and only manager Jimmy could help. Jimmy was no help I need the store manager to help me a line was added to ma bill without my parmission. This is not right a line shud not be added if a customer jus wants an upgrade. I work weekdays and need the store manager to acomodate ma schedule an work some weekends!

Came in to purchase a phone the other day and I got wonderful assistance from Moe. He was very patient with me, he made sure to go over everything we did so I knew what was going on.He was very respectful and I can tell he definitely puts his customers first. Thank you Moe!!

Great customer service. Jeremiah made the process smooth getting an upgraded iPhone and adding a line. He was friendly & not a pushy salesperson. Really really happy with the whole interaction and process!

Came in a few days ago, waiting a minute as they were closing soon, actually like an hour. But it’s busy season, so I rolled the dice. Jeremiah got me in and out and was magnificent, my past phone was causing me issues w my voice mail and having it be my business phone really was causing issues. Jeremiah went above and beyond, we stayed passed hours and Im set w my new Iphone 12 and back in business. Thanks store!!

Ali is rad. Professional, willing to sit with you and solve any issue no matter how long it takes. This store is lucky to have him

Jeremiah and Aaron were awesome! Jeremiah is the best screen protector putter-onner ever!

Very friendly and professional business

Jerimiah was really helpful and the store was well staffed. Go here if you can!

Went in a month ago to see about fixing my daughter phone. Well so happens the charging port on the phone was broken (after going in 4 times in one week) and had to get a new phone for her. I ended up getting one as well. During the multiple visits, Jeramiah and another employee (forgot name) helped us out big time. We got new phones and after all we went through we are happy and SO VERY THANKFUL for all of the help we got from Jeramiah!

Ali was awesome, straightened out all of my issues quickly with the typical Att BS.

Jeremiah not only made it an easy process but he made it fun as well. I would go back just to chat with him. 😊

Jeremiah helped us pick up a new Apple Watch and was fantastic for real. Was hands down, the best help we’ve had at that particular store in the past few years.

Staff was friendly and helpful. Unlike AT&Ts online and telephone support.

Ali hooked me up today! Super knowledgeable and friendly. Will definitely be back to do business with him again. Thanks Ali!

Ali and Amya were amazing! We had such a wonderful experience with these amazing associates. Ali was a wonderful mentor to Amya...so patient and helpful. Amya was a fantastic conversationalist who filled time with delightful conversation while we waited for phone transfers and such. I will be back soon for my own upgrade and will make sure they are both in!

Thank you jeremiah!! He gave me a great deal I couldnt say no to all while giving me the best customer service and I couldnt be happier ask for Jeremiah if you want a sweet deal

This store is a joke! The staff of men are incredibly rude! They need to go through retraining for customer service. They act like they’re doing YOU a favor by doing THEIR jobs. Avoid this place. Go to a different store, order online, do whatever but absolutely avoid THIS store.

I had an A1 Experience with every body we interacted with 😊! We were Absolutely completely satisfied with every step of assistance. We will be back again . This is only 1 of many Great previous times we have needed help . Ali did more than we needed and we appreciate him for his help .

Sales staff is always very pleasant and beyond helpful!!

Came to this store to get away from Verizon and set up a business account. Alamir was the most helpful employee I have had the pleasure of dealing with. We talked plans, phones and all the fun that comes with it. Alamir was very knowledgeable and an absolute pleasure. He helped me figure out which plan and phones would be best for my business needs!

If I could give them zero stars I would. My daughter traded in her 6S in perfect condition for a XS upgrade. The sales person took it out of the box, set it up, imported all of the information while walking around the store and putting it, at times, in his pocket. He put it in the case and handed it to my daughter and she came home. While getting access to all of her apps she turned it over and noticed a defect/scratch in the camera glass. We called the store and the manager Joseph, said there was absolutely nothing he could do about it and wouldn’t replace it. I spent the next hour online with customer care which said we could go to a different store for replacement. However, after arriving there they said inventories would be messed up and sent us back to the original store. Where the manager Joseph proceeded to be rude and unbending and even though I had the chat text and verification to get the phone replaced he still refused. I will be paying off the phone and moving to a different cell company. I have had uninterrupted service with AT&T since 2007, too bad they let a horrible human of a manager with an attitude ruin it. Avoid this store at all costs.

Such a quick visit! Came in for 10 minutes and left within 20 with a new phone. Jeremiah was so helpful and kind to help us! Super quick and super helpful! 10/10 recommend!

Excellent service! Jerimiah was super helpful, responsiveness and had me in and out quickly. I’m super impressed and this is the only AT&T store I go to.

Ali helped us today asked so many questions about all of our services. Signed us up for att tv and now we are saving $150 since we changed from Comcast.He is our new tech guy he was very helpful and it is nice to know there is some one than can help us when needed

The ATT store in Belmar made a mistake on two of our accounts and causes giant billing errors. Joe and his team worked for 4 months to fix the issues with ATT corporate. The truly went above and beyond to fix our accounts and was able to get the regional manager Jason to reverse a large part of the excess charges we were paying. Great Service.

They signed me up for pre-paid, so that I could get the deal on the Iphone and was told I could just cancel the pre-paid plan. Ive tried, for 3 months, to cancel it and Ive been told I dont have an account, its another departments issue and finally was given the number to tracphone, who then told me I would have to cancel my debit card to stop the payments from coming out. My debit card is also my benefits card, Im disabled, so canceling it and getting a new card is a MASSIVE deal. Soooooo many things are linked to that account and its how I get the enitirety of my income. So I was flat out lied to about how easy it would be to cancel the plan, told by several representatives that I didnt even have an account and not to worry because there shouldnt be any charges coming, then was told mynumber wasnt linked to any prepaid account, then finally was told to call tracphone, who then told me it was my problem and I had to do everything on my end. This is insane. I will be following up with the store manager. I might have to bring this to small claims court. This is truly un-real.

Jerimiah Tutor was the sales rep that helped me when i went into the store. He was very professional and responded quickly to my questions and needs. Will go back to this store again because of this experience.

Jeremiah made my day! He was helpful, knowledgeable and made the phone buying experience easy and quick. I couldn’t be happier!

After 2-1/2 months of conversations, Chris was able to remedy our to situation to our satisfaction.

I went to the AT&T store on Kipling in Arvada Colorado. I had a phone that would not charge. So I was going there to see what it would cost me to trade this phone in and get a new one. Tina, the sales clerk met me the instant I entered the store. I told her my problem and she immediately checked thecharging port and she was able to clear lint and dust out of It. She saved me the cost of a new phone. I think that’s great service.If your phone is not charging properly you might want to check the charging port. Clear the lint and dust from it and it may save you the cost of a new phone and certainly a trip to the AT&T or Apple store.

Slo and Ali were very helpful, friendly, and patient. I had tried to do a phone upgrade at Target with an AT&T rep but that guy made a bit of a mess of things. Ali was the first to help me at the Arvada store and he patiently walked me through all the options and pricing. Then Slo took over to complete the transaction. His thoroughness to double check everything was appreciated as was his friendly demeanor. I am happy I went to the Arvada store to get this situation worked out. Thanks guys!!

We went in to change to AT&T. Our current carrier didnt work where we were moving to. The team at the store jumped through hoops to get us rolled over to AT&T. Very professional and courteous. Excellent customer service and care.

Jeremiah!!!!!!THANK YOU SO MUCH. Seriously a really great employee. Will help you out with anything you need!-Steven and Audrey!

Jerimiah went above and beyond to help me. He took the time, gave me great advice, and did way more than what was necessary. Give him a raise.

Ethan was so helpful and super knowledgeable. Very nice. My sister and I were both very happy!

Alamir has always been very helpful and all their employees. Best customer service!!!

Jeremiah made this a painless experience. Would recommend.

There was a guy named mono or something that told me I had to sign up for TV to get a first responder discount. I found out after calling customer care that this is false. I’m now locked into a 2 year contract for something I didn’t need!

Awesome customer service Jeremiah helped with everything I need and more thanks alot keep up the great work 👍

My dad & I came here to change over cell providers for my Dad as well as get the direct tv package. Joey helped us and he was top notch. Excellent recommendations, honest feedback. He was super patient with my dad!! Good luck & thanks again Joey!

Jerimiah was great, helped my son and I upgrade our phones and great conversation too boot! Also know his brother in law on the east coast! Small world!

Thank you Jerimiah for your help and kindness. He went above and beyond to help meet our needs and make sure we could get the best out of our experience here. He was thorough and efficient. Awesome customer service!

Prompt courteous efficient great help!

They sold me a phone brand new in the box I took it home and charged it . upon turning it on i noticed it had a defective display and was hardly ledgable. I then took it back less than 24hrs later with receipt and they refused to exchange it cause I put my name on the back cover. There totally not concerned with making there customers happy or making right when they sale you a damaged product. My advice is save your self the headache and go else where cause all they want is you $ and can care less about good buisness

Jeremiah was great in helping us upgrading our phones and answering our questions.

Worst customer experience ever! Ethan is the worst employee ever. Thinking he is all big and might trying to be little my pregnant wife lucky i wasnt there

Ali was extremely helpful, friendly and patient! Would recommend him to everyone we know to get help with anything ATT related! We are very grateful for everything he helped us with.

Jeremy made the experience quick and painless. Best customer service experience Ive ever had at this store!

Jeremiah was awesome huge help way better than tech support please keep him on the top of your list as employees like this are very rare to find thank you very much Kevin O’Toole owner operator

The Tech help at the store versus ATT Tech over the phone cannot communicate with each other so Im rating the service terrible

My wife’s phone was stolen and Jeremiah helped us replace it and made sure we got the best deal possible.

This is the only att store I will go to. They are so amazing, Jeremiah and Chris M. have been so helpful with everything we have needed. I have a business account with them and they have done everything in their power to help out with everything. I also got an iPad for school and was having issues with it and they took care of it right away. Their awesome sense of humor is an added bonus! Highly recommend!!

This is a great store. Love the crew here, they always make it a great experience. Tina is super knowledgeable and goes above and beyond.

Jeremiah was awesome quick in and out hooked up 2 phones watch and cases with no salesmen BS. Straight up dude

Fast and great service.

Great place to chill. Nice staff 👍

Yesterday we got a new iPhone 11 Pro Max at this store. It was a little complicated because I got a new phone and my husband took my old phone. First off we had an appointment which was awesome because when we walked in there were a lot of people waiting! Because we had an appointment we went straight the the front of the line! Best advice is to make an appointment! I’m so glad they offer this service! Ali also known as Alamir Alsadi took care of us. He was sooooo patient with us as we decided what we wanted to do with the upgrade. He spent hours with us transferring data and never lost patience. It was awesome to Not feel rushed and to have that experience! We were there for a while and Ali needed to take his lunch during which time his associate Slo took care of us. We loved him too! They both made the experience wonderful! Great store! Great Service! Highly recommended!!

JT was extremely helpful. He helped with a new plan, billing answers, as well as letting me know about available disscounts I was unaware of. I also purchased a new screen protector that he helped me install after taking the old broken one off. The whole experience was more than I was expecting. Thank you JT from the AT&T store in Arvada Colorado.

Jeremiah was an excellent, friendly, knowledgeable representative. What I liked most was he didn’t pretend to know it all, but was willing to find out when posed with tough questions.

Super clean and the staff was super helpful shout out to Jeremiah who legit help me on a phone call before I even came in then helped me and joked with me in store . Switched from tmobile and he made it easy and seem like nothing and got me a phone perfectly suited for me youre awesome dude!

Jeremiah was a excellent help and highly recommend asking for him if you come to this store. thanks for all your help today.

Jerimiah, and slo, were the definition of professional.Down to earth, and very informative. I wasn’t confused about anything.