Such attention to detail. I left my truck in the service department and was greeted with a smile from the front desk young lady. They scheduled my vehicle, diagnosed the issue and even scheduled me for a follow up to finish repairs. Even the service manager came out and helped me. Would recommend to all for great quality and service

I purchased a brand new car from Buchanan Kia last night. The price on the website for the car isnt anywhere near what they charge you. They fail to mention the fact that they add all of these extra options and refuse to let you decline them. When I called and spoke to the General Manager he told me it is what it is and hes not cancelling anything or giving me any money back and was rude. This is not very good customer service. They told me that they added a $1,700 option that goes over the paint to protect it but the car still has plastic on it. How can you add a protectant to the paint if here is plastic on it?? My car is missing the valve stems caps and doesnt have floor mats inside of it. They also added another package and added it to the car price incase someone steals the car. I advised I didnt want that and the General manager advised me that they add it to make money. I have purchased A LOT of cars and this has been my worst experience! I do NOT recommend this dealership and I will not be going back.

Chris was amazing!!! He had the car ready and cooled down when I got there. He literally knew everything about the car . He seriously made the process so easy. His personality was fun and easy going.When I got the keys, he sat in the front seat with me and asked if I needed to know anything about the car . He set up many things for me on my phone and car before I left the lot. This isn’t normal!!! He went above and beyond any car salesman I have ever dealt with.Please go see him! He knows his stuff for sure! I greatly appreciated all he did!!!!

Recently purchased a new telluride from Tom and Kenny and had a tremendous experience with them. As opposed to other dealers Buchanan was no nonsense, fair, and honest. They made the experience a breeze and got us into the car we wanted. Highly recommended to visit Buchanan, even if you have to drive an hour to get there like we did.

I MADE AN ON LINE INQUIRY REGARDING A VEHICLE AND RECEIVED A CALL RELATIVELY QUICKLY FROM TIFFANY. SHE WAS PLEASANT AND INFORMATIVE AND FOLLOWED UP WITH MY QUESTIONS. SHE NOTED THAT SHE WAS OFF THE NEXT DAY BUT FOLLOWED UP THE NEXT DAY ANYWAY AND ASKED IF SHE COULD BE OF FURTHER ASSISTANCE. I ALERTED HER THAT I WANT TO PURCHASE A SPECIFIC VEHICLE FOR MY WIFE AND SHE WORKED NUMBERS WITH HER MANAGER. WE MADE ARRANGENTS TO VISIT HER AND SHE AGREED (ON HER DAY OFF). WE VISITED THE DEALERSHIP AND SHE WAS THERE WAITING FOR US. UPON LOOKING AT THE VEHICLE WE DECIDED WE WANTED TO SEE SOMETHING DIFFERENT AND SHE QUICKLY PIVOTED TO GET US THE DETAILS AND COMPLETED THE TRANSACTION IN RECORD TIME. FELT GOOD AND WIFE WAS HAPPY!

If you are searching for a vehicle I highly recommend this dealership and Salesman Chris. He was friendly, professional, knowledgeable and made my purchase the easiest Ive ever made at a dealership. You will not find a better salesman. The staff were all friendly as well. The whole process was stress free and pleasant. Chris went over and beyond to help me get the vehicle I wanted. It is rare these days to get outstanding customer service...I want to say thanks again to Chris and if you are every looking to purchase, go to the Westminster location and ask for Chris. I will definitely be back!

Bought my first car yesterday! My experience was so smooth and amazing! Chris was so awesome and efficient. My car was cleaned and ready to go when I got there. I would not want to go anywhere else!! Thank you Chris for all of your hard work!!

We unexpectedly lost our car to a car fire so we have the misfortune of shopping into todays supply chain shortage. Its pretty competitive for current inventory and we finally found Buchanan Kia as one of the few Kia dealers that wasnt putting several thousands of dollars of a market adjustment on top of the MSRP.When we called in mid-october the sales person, Tiffany Haines, and the sales manager Tommy Perry, told us there was a car matching our needs that was in transit and expected to deliver the next day. They said they couldnt take deposits or make holds on any vehicles but that we could make the drive over in the morning to complete the purchase when they reopened for business. Tiffany informed me that there would be a required additional fee of $1795 that included a car coating for paint protection and some special wheel inflation. We werent thrived about paying for extras we didnt need, but we felt a little more assured since we were receiving some type of service in exchange for the additional required costs vs paying needless marked up prices like some other dealers.We called first thing before our two hour drive up to confirm our appointment and were told to our surprise, the car was no longer available. Apparently this dealership did indeed let people make deposits or take holds somehow because the car was marked as sold before they opened for business and it had even arrived to the lot. We were frustrated but told that a similar vehicle was expected to arrive in early November. We didnt want to lose another car from under us so we called Tiffany daily to confirm its arrival timeline. We asked again if we could put a deposit down to secure it but were told no.On 10/28 we saw the car we were promised on the dealers site (finally with a VIN) marked as in transit so we called Tiffany to see if we could just buy the car sight unseen and pick it up when it came in to avoid having the car sold from underneath us again. When preparing the papework Tiffany said the mandatory paint protection package was now $2795 and that they have reached their sales goal this month and already got their bonuses so they didnt want to sell it until November 1st so they could get more commissions next month.It was a crass request however we were fine with waiting a few days. The fee for the required paint package had now changed a significant amount to 2795 though, so we did ask if they could honor the original fee of 1795 since we had lost out on the first car they promised us through no fault of our own. We were told by the manager that theyll sell it to someone else with the new markup cost if we dont buy it and they didnt need our business. We are upset that this dealership doesnt keep its promises, is taking advantage of desperate consumers in a bad situation, and is arbitraily changing the price because they know they have a sale. There are other car dealers out there that are more worthy of your business. Try West Broad Kia in Richmond VA, Sunbury Motors Kia in Sellingsgrove PA, and Atlantic KIa in West Islip NY.

Shaun (our agent) was direct, quick, and hospitable. He made our family feel at home and un pressured to buy or make decisions without knowing all the details. The rest of the staff was also warm and welcoming.

Ive been looking forward a dealer with integrity I believe Ive found them!Lindsey was outstanding. So far great.

I love Buchanan Kia! I have a Kia dealership that is closer to my home but I would rather take the 30 minute drive due to their quality of customer service and care.

What an amazing car buying experience! Everyone I encountered was helpful and really worked with me to get me a great deal and put me in my beautiful new Sorento. This is my third Kia and I’ll always come back to Buchanan now. Special thanks to Mike, Tiffany and Tommy (who I’m pretty sure is a miracle worker), you guys made it so worth it coming to Buchanan!

The entire team is on your side and will stick with you until any issues are resolved. Can’t imagine a better more trustworthy group of folks who put you and your satisfaction first. Proud to call this shop my home for all service needs for my Kia Soul. Thank you all for your hard work and dedication.

We received top of the line service. Our salesperson, Brittany Follmeyer was very knowledgeable and took the time to explain all the little details of owning and driving a hybrid car. I would definitely recommend Buchanan Kia and Brittany Follmeyer to anyone who is thinking of buying a vehicle.

Jim Sands was very courteous and knowledgeable. He was able to answer all the questions I had and even gave me some tips for taking care of my 2014 Sorento. Wayne Vaughn was the service tech. I thought he was very thorough and also able to answer all questions I had. For all I had done, the service visit was quick and efficient. I would highly recommend this dealership for service and repairs.

I highly recommend Buchanan Kia! Brittany in Sales is wonderful. She is extremely knowledgeable and professional. She took the time to listen to my needs and helped me find the perfect vehicle which by far exceeded them. The entire staff is top notch!

If I could leave a 0 I would, I had beyond the worst experience here ever! I am a young adult looking for a car to buy my first actual car . and Kia had one I had some interest in. I asked the person advertising it if I could make an appointment to come look at it, they replied I could and we came up with a time and date. I called Kia just to make sure I could come, and they told me that I didn’t schedule an appointment with them and they didn’t know who advertised it. They sent the car to pa for someone else to look at when I already told them I was coming in to look at it. The person ended up not wanting it and they sent it back. I went on a test drive and definitely was interested and then I noticed the check engine light. They said they would fix it if I brought it back then next day. They scanned it for a “sensor”. I brought it back the next day and they insisted I’d have it back the next day. They gave me a rental until I got it back. Needless to say I had to wait almost a whole month to get my new car back when they said it was only being fixed for a sensor then I got tired of going through Kia about it because they had absolutely no idea of what they were talking about. The car ended up needing a lot of work. I also some how bought a 3,000$ warranty I was unaware of. I wanted to cancel the warranty and the staff got rude. When purchasing the vehicle they tried to char scam me out paying 500$ more. I confronted the staff and they said there financial employee must have made a mistake. . 4 days later driving the rental they asked for it back because someone wanted to buy it. So I came all the way back up to Westminster and picked up another Jeep. I pull away and the car is making all kinds of werid noises and also had absolutely no gas. I took the car back because I didn’t want to have to pay for something I didn’t break. The employee insisted it was the stop and start but I knew it wasn’t. Then I wasted more time waiting for another rental. Finally 2 weeks later I got my car I have only been able to drive for a day after buying it. They kept blowing me off and coming up with excuses to why it wasn’t ready or why I couldn’t come get it. I had to wait 3 WHOLE MONTHS for them to cancel my warranty . The staff was rude and very disrespectful and will most certainly never get my business again.

I loved the hospitality! Heather Hartwell took VERY GOOD care of me. For my very first car, I got such a great deal!

My whole family has been buying cars here for years. It’s a good atmosphere. As far as pricing goes: a very good friend who used to sell cars once told me that if you feel good after you bought it, you didn’t get ripped off. With that being said, The buying process seemed open, honest and fast. I don’t feel taken advantage of, and during the process I felt like I was very informed by everyone involved. It didn’t feel like the typical “oh god I have to buy a car and try and haggle.” The car is great and I love how much you get for the price with Kia. I would recommend this place.

Inquired at a few dealers for myK5 found Buchanan to be the fairest and straightforward for my purchase .thanks

I wanna give a big thank you too Brittany & Tommy for all your amazing work I love the kia soul ❤ very nice you both are amazing an worked with me thanks again 😊 have a blessed day

I called yesterday interested in a dodge dart for sale. Filled out the info and about a hour later Tiffany responded back and told me to stop by today around 1 or 2. My son wants a dodge dart so he was excited to look at the car. He was ready to purchase it today. We get there and another lady came out I asked if she was Tiffany she was not so she went in and got her. We went in she gave us the car fax and copied my license so I could drive it. She went to get the keys and told us that it was getting inspected I asked if we could see it she said no but she would call when it was done. She knew we were coming today great communication guys. I called back in the evening to find out the car wasnt there its at the dodge dealership waiting on a part will not be back for a week and that was from a guy on the phone. Guess what hampstead dealer has one and we looked at it even though it was getting fixed and they will have it done by Saturday I told the guy on the phone and he didnt care about the sale so it looks like hampstead dealership is going to get the sale. What a let down if we were informed about this maybe we could have worked it out but here we are going somewhere else!!

From the time I arrived till the time I pulled out in my brand new car. I was treated with dignity and respect I plan on recommending Buchanan Kia to all my family and friends.ThanksDavid Mays(Guitar player for Troubled Times)

Very nice from first email until lastGave a very good deal all staff was friendly and made sure my wife was happy with her new sportage Lx SUV paperwork was ready when I cam back all went well forth Kia I bought .Dennis Shugars

My husband and I had horrible experiences at a few dealerships recently. We stopped at Buchanan Kia while we were in the area and had a great experience from beginning to end. Chris helped us and got us in the exact vehicle we wanted. He was very personable, knowledgeable and made the car buying process a breeze. We will definitely do business with Buchanan Kia in the future.

Always pleased with Buchanan. The online booking is simple and Ive never had issues. The staff is friendly and accomodating, they review the work to be done before and after the job. You can pay less sonewhere besides a dealership, but it isnt that much more expensive in this case. And you dont have the peace of mind that the people working on your car are experts on your make when you go elsewhere. If you have a Hyundai or Kia in the Westminster area, go to Buchanan.

Anyone who shops for a car online knows that the moment you out out there that you are looking for a car you get a lot of messages. I had a mixup with what dealership had the car I wanted, but Brittany at Buchanan was patient and friendly. The buying experience was smooth and I left with my new car the same day. Very happy about my experience and I got the exact car I wanted.

Brittney and Kenny were great! Brittney’s service was fast, professional, and made sure I was in and out in a timely manner to get back to my newborn baby at home. Would highly recommend this location you can’t beat the customer service here!

Normally I have nothing but good things to say, though I rarely have time to leave reviews. This time however I received poor service. My car was finished for 20 minutes and I had to go ask about it in order to check out, I may have been waiting longer. They didnt go over the details of my service like they usually did and there wasnt even a sticker placed informing me of when the car was due back in. I know this is an anomaly but it was still disappointing for how much I pay.

I came in with financing and quickly identified a vehicle that fit my payment parameters. I test drove the vehicle and truly enjoyed the ride. The sales person Chris told me the cost, my monthly payment, and gave me the breakdown of everything that I would be paying for. The process took a short period of time and financing was well explained. It was an enjoyable experience.

Work was done early and completely. Great service with Bill!

Tiffany was incredibly nice and helpful. Mike worked with my situation to get the best deal. Great dealership!

Britney was wonderful and very helpful. She took her time to explain everything and was very patient with me in explaining how to operate my new Kia Telluride.

Chris and Kenny treated me good and the whole staff was awesome

I had a re-call and Buchanan Kia was able to fix the issue quickly and have my car ready in a reasonable time.

Staff was friendly, knowledgeable, and courteous. All of my options were very clearly explained and I left very satisfied with the deal they brokered for me. Would definitely recommend Buchanan to anyone looking to purchase a new car.

This was my first visit. They went over my daughter’s car to make sure it was safe for her. They were very thorough and kept in touch with me. Really appreciated their work and communication

I had such a great experience buying my first car at Buchanan Kia! Brittany was so helpful and helped me choose the best car for me!

Matt the salesman was fantastic. Knew I had a short amount of time to purchase my vehicle and worked quickly and efficiently with the other salesmen to get me the best deal possible! Loving my brand new Kia K5 EX!!

The entire process of buying a new car was smooth and efficient from start to finish. The employees were knowledgeable and professional. I highly recommend buying your next car from Buchanan Kia.

Just bought a 2021 Kia Telluride and couldn’t be happier!! I must say this was my BEST car shopping experience ever!! Kenny made the process so smooth and easy! Highly recommend this dealership and especially Kenny! He was very informative, not pushy at all, and very professional! I LOVE LOVE LOVE my new car! Thank you so much!

Extremely helpful staff!! They made the process quick and easy, and ensured I had all my questions answered. I love my new Kia Seltos!!

TIFFANIE ANSWERED ALL MY QUESTIONS, SHE WAS A PLEASURE TO WORK WITH !! I NEVER BOUGHT A CAR WITH SUCH EASE!! I WILL BE BACK FOR SERVICE ( BILL) - SALES. THANK YOU SO MUCH

Great place to get services from. really nice staff and they got my repairs done quickly. I will be coming back for sure.

June 18th was date of car failure - Not sure if all the folks at Buchanan are always unhelpful, but the service staff mustve had a bad week or bad day (which is no excuse btw, I generally try and give benefit of the doubt to folks in customer service); that said, the service staff was unwilling to work with us on getting an issue (they couldve caused) resolved. They performed a routine service in April (our 1st time going there - I spent

We knew nothing about Kia except they have a plant in Georgia and some parts come from South Korea. When the young gentleman walked out and asked if he could help us, we had our doubts. We told him we was interested in third seating. Shaun Martin was very knowledgeable of the Kia product, Tellurie, he was showing us. We asked about a Sorenta and brought one out for us to look out. He was also very knowledgeable about that model also. He worked with his manager to run numbers for us. He told us that Buchanan uses the sticker price and added on the etching, nano and nito only which we could see. We found this to be true when we visited another dealer close by. Everyone at the dealership in Westminster was very helpful and kind. Shaun Martin was awesome to deal with and made our buying experience painless.

Excellent service, friendly people that are knowledgeable on Kia products.

Bill in the service department has terrible customer service, is extremely condescending, and puts you down for not having knowledge of the car (why i am here for help) KIA should look into hiring kinder employees to properly represent their business and that would be more helpful to the loyal customers

I stopped in without an appointment because my car is making a loud noise from the front wheel. They were already booked for the day but asked a technician to take a look since I had a long drive home. The technician figured out the problem immediately and squeezed me in to their busy schedule. Can’t say enough good things.

Brittany was Amazing- she was very helpful with getting me a new Serento & covered our family to be a full KIA family !

Recvd notice from Kia that my 2013 Soul needed a ECU update. Setting appt was easy. Service Dept was very friendly and accommodating. Update was done very quickly and I was on my way in no time. Always experienced excellent service from Buchanan Kia.

Buchanan Kia did a great job, were easy to communicate with, and immediately recognized the problem needed an insurance adjuster involved early.

Service was very good and salesperson was very patient and helpful.

Very nice place to buy a vehicle. Everything was straight forward. They had all my info filled out ready to sing. Sells person was not pushy and very good to work with. Definitely will recommend to my family and friends even though we are two hours away i will look at Buchanan first next time we are on the market.

Best car buying experience I have ever had. Bruce Kim was straight forward, honest and could not have been more helpful.Highly recommend the dealership. I bought a Telluride and while most other dealerships are marking up the vehicle due to its popularity, this one did not. This is integrity.

Shaun and the team were wonderful to work with!

Great experience with Buchanan Kia. Chris was great to work with. Simple process and worked with us on our trade. Highly recommend!

I had a great experience here. Ken was really nice and kept in touch with me throughout the whole process. I didnt have to wait a long time for process to be completed. I would recommend this dealership to friends and family!

Had a great experience. Matt was super helpful and were very excited about our new car

Didn’t go with the intention of buying a Kia. I was looking at 2 other Makes but they didn’t have some features I needed so I test drove a Sportage & it fit the bill!! Kenny the sales manager made the numbers work so I drove it home that night! Chris is a great salesman so look for him if you stop in!

Salesman Chris and the service manager Bill were excellent, attentive, and very responsive. This is my third car from this great organization.

I went to a dealership in hagerstown that added tons of fees to their internet price and wouldnt work with me at all. I called buchanan kia and asked for the price of the vehicle straghtforward,freight included, no incentives,and they answered me honestly.i drove the vehicle, told the salesperson Shaun about my trade and downpayment and exactly how much I wanted to finance. He checked on incentives that i did qualify for, and their best price was still a bit over what i wanted to finance, i offered to put 1/2 of the difference down if they would put up the other half . The management team at Buchanan worked with me and we got the deal done. The whole staff was courteous and efficient .I got the car I wanted for a reasonable price for both parties,and was in and out in a reasonable time while dealing with honest people. They actually want to sell you a car, unlike the hagerstown dealer that I tried to make the same deal with on the exact same car. I recommend this dealership highly and will purchase from them again . Worth the 45 minute drive.Shaun was courteous, honest, and wants to sell you a car, thats what I want from a salesperson

Awesome place! Helped my family out with getting a loaner and getting us on our way home after breaking down two hours away while heading home from vacation. Had the engine replaced and another recall done on my car in just under a month, which from past experiences with other dealerships, is an amazing turn around. If I decide to stick within the Kia family in a few years, I will definitely be dealing with Buchanan Kia even though they’re an hour and a half away from my home in another state!

Went to look at a car here and was welcomed by Bruce K. who was extremely friendly and helpful. Was able to take the car for a test drive and the car seemed to be in really good shape so we purchased the car. Bruce was patient and made the entire process run smooth. Definitely recoupment coming here if you want to buy a car!

Excellent customer service, friendly staff, clean facility. We were very pleased with the experience.

Always great service with a personal touch.

Chris G and Whitney made for a simple and QUICK buying experience. In times when many other dealers are adding mark ups to high demand vehicles, Buchanan has chosen the honorable and long term approach of honesty and transparency.

Brittney is the most amazing sales rep!!!! 100% go see her and get yourself in a new car!

Great group of associates!! Every one was more than helpful and pleasant. Carroll County Kenny wasnt pushy and he and his manager met the numbers. For what car buying is usually, this was a great, simple, quick purchase! I am very pleased.

Was a very reasonable dealership and they were not pushy which is awesome.

I had the best experience this week buying my new Kia Telluride. Ken was so helpful informing me the moment a new Telluride arrived off the truck. We negociated everything before heading into to the dealership. Once we got there it was so easy going through the process. I never felt hassled or rushed. Bruce did a great job showing us all the features as well. If I ever need a new Kia I absolutely will be back.

Amazing service! Buchanan Kia made it incredibly easy when it came to purchasing a car for the first time. I’m incredibly picky and was in love with my last car, but Kenny was able to show me tons of cars that I loved even more. I’ve never seen a dealership take better care of their cars or their customers!

Awesome customer service! Kenny was great! This was a 1st car purchase for our oldest son & our 1st experience with Buchanan Kia. Thank you for such a positive experience! Highly recommend!!!

Our experience with Kia has been AWFUL! We bought a brand new car from them, needed to get something fixed, and got our brand new car back in such poor condition...I dont mind paying for the replacement parts but why should I have to pay for poor labor? After dealing with the service manager/Jim for months (still not resolved) and receiving the absolute worst customer service its safe to say I will never be purchasing from them again. I highly advise everyone to stay far far away...

Friendly, helpful staff made finding a car, signing the paperwork, and taking nicely- detailed vehicle home in the same day a breeze! I have nothing bad to say about this experience!

Great customer service!

Bought a new Telluride from Brittany. Great vehicle, great people, great customer experience!

Great service. Completed in a timely manner.They washed and cleaned interior a little so, which was a nice surprise.

I would haVE to say that Buchanan kia definately has a five star service dept . They got my vehicle done quickly and returned it washed and vacuamed . Iwould recomend this dealer to anyone who has a kia. / thanks jim and michele

My husband and I were very happy with the service we received at Buchanan KIA. Bruce Kim was attentive to our needs and a super nice guy to work with. He explained everything clearly and made us feel comfortable with the decisions we made. We are so happy with our purchase!

Bruce and the sales staff was very helpful, friendly and easy to work with. They made the whole process easy and painless. I would buy from there again.

Bad service and when you call to complain service manager does not care, appointment for a week and didnt have my key,will not come back,told manager this her answer ok,lol good customer service not.And to have the manager huff and puff at you over the phone is crazy,had all my service done there since I bought the car no more. Manager name I think was Melissa.keith called us and took care of this thanks.i have been going there for 8 years first problem I have had and Im sure the last

In and out quickly with an Oil change and tire rotation. Very friendly.

I had a really good time getting to know thee Buchanan team on Saturday. It was apparent that everyone had enthusiasm for the Kia brand and understanding the customer needs. The gentleman I worked with Bruce Kim even had me consider features of a less expensive style of the vehicle I was looking at to make sure I understood that some features (in particular navigation) can be accomplished with Android auto. In the end there were a few extras that swayed my decision but it was refreshing to work with someone that seemed as interested in my finding the right car as the sale. I look forward to a long relationship as part of the Buchanan family.

I came in just looking at my dream car but ended up leaving with my dream car :). Everyone at the dealership is super friendly & very helpful for getting the car you want. They’re patient & are willing to work with you to the best of their ability. S/O to Kenny for making everything possible!

Great services! Car was vacuumed and washed. Had a small spot of glue on drivers door, the spot was removed with no issue! Everyone there was helpful and kind.

Great experience. Have bought many cars over thr year and this was the best. Worked with the numbers and was quick.

I was reminded frequently of the necessity of getting my car taken care of. The calls were very courteous. The service was excellent and very friendly

Went in for an oil change and tire rotation. Staff was super helpful and friendly. Comfortable, clean waiting area with lots of amenities (water, coffee, TV, device charging stations, free Wi-Fi, reading materials, toys for the kids, etc.) They washed and disinfected my car (a sign of the times), and were genuinely warm and knowledgeable. Very reasonably priced. Will definitely be back for future service needs!

Great service been going for maintenance service since I purchased my car from them. Will return thank you Melissa 😉

Just wanted to say that Bruce Kim was very helpful and answered all of my questions. I am a senior citizen and he took time with me. Love his personality also. Ask for Bruce and tell him that Jean Green recommends him.

Buyers Beware! This dealership will work through the numbers with you but will completely go back on their word once they bait you in to coming in for a test drive. We essentially wasted half of a day traveling down to this dealership just to have the numbers altered with little/no explanation. Salesman was unable to provide basic information on the vehicle’s specifications. We will gladly take our business to another dealership that stays true to WORD!

Good customer service. Theyre very specific about making sure they give you the service you want and ask for. And theyre easy to talk to. That helps especially when you are a female client trying to navigate a predominantly male industry. Love and respect their professionalism.Im more inclined to use them for other vehicle maintenance services I would usually go find elsewhere.

Had an absolute pleasure working with the staff here to find common ground on a deal! Very easy going and straightforward experience. Would definitely come back for another vehicle in the future!

The whole experience and the staff was awesome, I arrived on my scheduled time and was greeted open heartily. The service was done quickly and Im truly satisfied.Buchanan Kia Rocks.....

Awesome Salesperson, Phenomenal service, Quickest and easiest experience with a Finance manager ever!!! I will definitely be back, 10 Stars!!!!!

Entering the building the reception was warm and I was waited on immediate.The bill was reasonable and everything completed within the hourThe waiting area. was clean and comfortable.I would. recommend to all my friends. Loved It and my car was vacuumed and. washedThanks to the team for a Great Job.

Dropped vehicle off the night before was fixed by early afternoon. Craig contacted me before and after repair. When I went to pick vehicle up Craig explained what they had done very informative.

I have dealt with the folks at the Buchanan Kia dealership in Westminster, M.D. since before it became Buchanan. Super service, wonderful mechanics and all the staff are a joy to work with. I most appreciate how they work with me when my car is in for service. Recently I had my 2006 Sedona in for service and to find the source of some unhealthy sounds and functioning of the van. Bill Bender called me with the bad news and by the end of the day I drove home in a shiny new 2021 blue Sedona. Bill spent time and went over all the options of what Buchanan could do to put my old van back on the road but she was beyond worn outChris, one of the salesmen, went to work and got me a lovely deal on the New Sedona. This sort of service is why I keep coming back even though I now live in Aberdeen, MD, 56 miles away.

I love Buchanan Kia. I have used Buchanan for the service of my car since I purchased it it 2015. They are dependable, trustworthy and always give me great service. Jim Sands and the entire staff are helpful and friendly. I always trust Buchanan to give me great service and even though I dont live in the Westminster area, I dont trust having my car serviced with any other dealer!