The manager Matt is great. Friendly and knowledgeable, always addresses me buy name and is happy to see both new and returning customers.

I mean it’s GameStop… what else would I give the but 5 stars🤣🤣🤣

Phenomenal Customer Service!There have been times Ive visited where they didnt have what I was looking for in stock, theyve ALWAYS provided incredible customer service. Whether its answering questions, assisting with online inventory, or just letting me know about upcoming specials, releases, or promotions, they provide it all!

The staff is excellent at this location. Thanks for your help today

Had the worst experience ever with the so called manager of the store.1) rude and impolite to a customer (myself) store was empty, she was on a call & didnt bother acknowledge me standing at the register directly in front of while shes ob the store phone for 3 minutes.2) terrible attitude & disposition towards me a pro member of 10 years & paying customer. I came into the store to trade in my Switch only to be told it has a broken charger port therefore I can only recieve 40 bucks for it since it has to be sent out for repairs...She lied, im literally charging the Switch right now as I type with no issues or damage to my charging port.Nolan is greatly missed at this store, this is my 2nd time coming into this store only to be treated like im nothing more than insignificant by this obviously miserable redheaded woman. Gamestop, please evaluate your employees and make changes or lose more customers. I will never set foot in that store again as long as she is working there.

I havent been to this location probably since it was a funcoland. I dont normally give 5 stars but I got everything I was looking for and Kate took care of the stickers on my collectibles for my theater room. I put my Thanos discount bag on iron hands. I Been waiting to get Freddy Kruegers glove. I put Black Manta on my DC wall. And I put the spear up there just for show until I figure out where Im going to put it.

There really good games👑😈

Clean. And plenty of room

Glad for the diversity in staff at this location. Great collectibles here. I prefer buying in store vs. On Line anyway.:). Purchased this really cool Iron Heart from the Marvel Gallery series to add to my collection at half price!

This is the biggest gamestops I have ever been to. Three reps in store but seems busy with only one customer. Anyway, love this place.

Ive been going here for years. Top notch customer service, always can fond just what I need. And did I mention the exceptional customer service, always friendly and eager to offer assistance and engage in conversation. They are very informative when it comes to knowing the products. Keep up the good work guys.

Was assisted by Nolan. Fantastic experience. He and the other staff were courteous and knowledgeable of both games and accessories available in store and online. Would highly recommend a visit. The store was clean/well organized and staff were very welcoming too.

Been coming here for years (even back when it was Funcoland) and always have a good experience wether it’s in and out or I’m asking questions, everyone that I’ve ever dealt with here is incredibly friendly and helpful.Alex deserves a special nod. My girlfriend and I have been helped by him many times and every time he is very friendly, helpful, and extremely informative.

Very friendly staff very helpful

I wish there have cheap games but still come because of you game quicker

Had what I was looking for and quick check out.

Awesome

Great friendly service. Willing to help find what needed

Best Gamestop. The staff and the customers are extremely nice and are good to make friends. The crew are like friends to me and are always there if I need help

A nice GameStop. They have a good selection of games and they are worth stopping by to see whats new.

Game Stop had great service, I stopped in today to exchange 2 games that we played and were done with.I Bought the **New** Luigis Mansion and a controller for the Nintendo Switch.I saved money by exchanging my games, bought it used and still walked out playing $10.Thanks game stop until next time.

Helpful an always have the games I want. If they dont have what your looking for they will find the closest available store that does!

The staff here is both awesome and knowledgeable. They are patient and will take the time to listen to your concerns, and as a whole have a large knowledge base. Even if the person you speak to initially isnt well-versed in the information you need, they will call someone over who can help you. I will continue coming to this location as long as they are in this are as I have never had a bad experience here!

Nolan and his crew are wonderful and very knowledgeable. One of the best gamestops in south east Michigan

Awesome place! Everything from throwbacks to the latest games and for people like me who dont have alot of money to spend too can get used games that are guaranteed to work.

Let me start by saying Wally needs to find a job that doesnt involve people. So, I go in today to purchase a game. At that checkout counter, Im offered to upgrade my rewards (for an additional -about- $11 he said) to the new one they have saving more percentage. My transaction is started and completed before I can give my answer of yes, lets upgrade and save an additional 10%. So Im told no problem, well do a return and redo the purchase. Cool, that works for me. So Im thinking, theyll refund the $52.46 I just spent and redo the purchase. No.. it couldnt have been that easy. So Wally returns the game ($49.49 and $11.33 for game informer digital (which i hadnt even purchased, I choose the in mail book) giving me a $60.82 credit. Then rings up the game, now $43.99, $14.99 game informer, and $15.00 for power up elite pro.With all the confusing antics going on, I had questions... Wally didnt like that. He got so angry, that he was pounding his finger on the counter while attempting to explain.Im still confused. Why was I only credited $49.49 when I paid $52.46. Why didnt I get that tax back??? $2.97 that I wasnt refunded, that I paid.

Helpful staff and a great selection make this location among the best in the area.

They are always kind to everyone and very helpful when you need to search for certain things

They dont have as much as they used to back in the day. Thats understandable tho with everything you can get online but still have some good prices.

Good selection of games to buy if youre trying to sell go to disc replay for more money in your pocket

Young lady took her time and show me what I needed in I know what I wanted but didnt know the name and she was on point didnt have to wait long in line it was marvelous

Great service ! Always gives accuracy on sells

Great gamestop. Super knowledgeable staff. Only 1 i shop at

Not a fan... Trade in value and/or credit is really one sided.. They will buy a game from a kid for $5 or less and put it on their shelf for $15-$20...or more....thats ridiculous...your essentially nickle and diming....kids.. I get corporate sets your prices... Then pass this on to corporate..

Great Collectibles... Even though Im not a Gamer per she, I am a Collector. This will be my new venue!

Always a great experience loaded with upto date merchandise. Fun

Friendly, good service, good selection & clean love go in here and will continue to do so.

Excellent service thanks guys will be back for sure

Staff was very helpful we came in to get a Headset for PS4 they suggested us a great pair they were also on sale witch was great we also picked.Up a few games sign up for there rewards program !!! Oh and they offer warranty on pretty much everything!

Really good selection at this location and very friendly workers.

Very friendly and very helpful staff. Store is very clean and kept up well.

They always have what I need.

This GameStop location is awesome - they always have whatever I’m looking for, it’s always clean and the staff are always cute and friendly!

Great place. Cool employees. Knowledgeable

Guys were completely awesome drove all the way from Lansing for the only item I wanted left in the state they held it for me awesome customer service

Staff was friendly and knowledgeable. Be prepared to get offered 35 cents for your mint condition Xbox one though.

Nice selection of gaming related swag but the salesman hovered way too much.

I love the staff nice people treat you good let you take youre time when browsing its a good place

RDR2...great game. Excellent customer service at this location.

Very polite staff. I recently purchased a 360 game device for my 12 yr. old. That is fine however, that was my first purchase with ANY game device (he was never into it). Nonetheless, they treated me as if I already knew what I needed and wanted for his system. I had to return SEVERAL times for this system to work they way it was designed to. If they asked me the dumb questions up front, it wouldnt have taken me several weeks to ask piece by piece to get the end result.I hope you can read in between the lines here but all in all this loacation is wonderful for a non beginner to the gamming world!

They have everything you need and for a corporation the prices are pretty good.

I bought a ps3 controller, the store has been there for a very long time. Very helpful staff

Everytime i go in this place. My 2 min trip turns into a 30 min trip. The guys there will make sure you leave with a good game. And they are very talkative and know thier stuff. Best gamestop

Staff is very helping In Finding you what you looking for, and has good knowledge about about all the products.

Very helpful staff in and out in a good amount of time and everything I easy to find

Great place for used games, they helped my son pick out games he might like and were very nice to him.

Very helpful, even if they dont have what youre looking for, theyll direct you to the nearest store that has it, or order it for you.

Its just so cool so many games to choose from I love it

Got some good deals on games.. Staff very friendly and very helpful!

Hard to say which Westland location is better... Both staff are good with helping and locating items

Always have what I need and are very knowledgable about gaming

Fast and friendly and very knowledgeable about games for every system prices are fair and the return value is also fair

Great place just horrible parking

Store looks nice, everything is easy to find but every time i call or go in, everyone is so rude. Sorry I made you work...I get tired of it and I will start going to other stores.

Friendly staff, close by. Low star because today ( cod release ) gave me the wrong copy had to walk 3 miles to return. And get the correct copy. Also long lines /busy after 3 pm.

Traded in my games and got a PlayStation Network gift card and even got extra money off it that I didnt know about good deal

Store was little congested but had all i needed. The casheirs are cool and they gave honest opinions about products and games.

Great deals and great videogames

I love all the game choices they have

Friendly people, good games, great prices. Thats all you need.

Even though I changed my mind a few times, the customer service was excellent

People there really like to help

Smart service people good recommendations

Great prices and even better staff

I have always had mixed feelingsabout the GameStop franchise. On one hand I love being able to buy games at discounts especially since there is zero incentives or rewards for buying it new......so of course it makes sense to buy it used for cheaper. What makes me knock off two stars though is the fact that you can buy a brand new 63 dollar game from GameStop leave the store for 30 seconds and return to trade it in for store credit and get offered $7 dollars.......then the game makes its way to the shelf to be resold as a used game for 54.99 the same day.Dont get me wrong, I respect their business model of offering a service that benefits all players looking to buy and sell and make or save money in the process, and yes of course they need to make money so they can continue to thrive and offer us more games, and id even be okay with them making net 250% profit after expenses, but this isnt the case, they make in the thousands of percents preying on poor kids. I cant support this much greed. I respect GameStop for bringing the concept of used games and offering saving to gamers, unfortunately that respect is gone when their nobel concept to belp all gamers quickly cbanged to how much money can we force out of these kids before they realise we are actually robbing them business model10-15 $60 dollar games to sell and I got offered 19 dollars for the entire collection $600-900 to which I laughed thinking it was a joke, worse yet the employees were upset that I didnt think his offer is fair. Worse yet GameStop was selling these games used each for NO less than $40-54 used....

Very helpful staff. Only place I go to buy games.

Got the kids what they wanted and thought Id be spending much more and didnt.

One of my most favorite places to go to

Decent selection. If you dont set what you are looking for be sure to ask if they have it in the back.

Wonderful selection and amazing, helpful employees.

Went in to get a gift card in and out 5 minutes

Great Gamestop, they give away old stuff every now and then when a pre-opening party is going on.

Friendly helpful staff.

Had everything I needed

How do these people stay in buisness, be Careful when buying any gaming system in here, especially used. Keep your receipt

Friendly interactive customer service 95% of the time..Salute to the Gamestop in Westland!

Awesome staff, super helpful

Tidy store, employees are awesome and helpful

The employees were very helpful

Didnt have Battletoads, deserves zero stars for this.

If you come off as rude they will be rude,i know the staff at thus store well and they have always ben great too me.so cause you had an attitude the store employees are rude sounds like a case of ignorance cause this is a great store with great employees.

Unprofessional around customers also bought some Lego Minifigures to get them home and find that they had been previously opened and taped shut resulting in missing parts 😑

Excellent store, friendly

Staff is knowledgeable and friendly.

Friendly staff, and a good selection of games.

Everyone is very rude here its like they dont care about the customer at all. but the layout and selection is very nice.

Its a great place

Too busy mess up all the time

Very helpful

Clean but cluttered. Gamers dream come true.