I have had great service every time I take my car in for service. Most of my visits to North Brothers have been for routine maintenance or recalls. I have worked with Adam and Joseph and both guys have been AWESOME! They have gone above and beyond for me. Making sure I have a loner vehicle, confirming my car will be finished in time for me to make it to a work meeting, calling me with updates, staying honest to their word, and at the same time being pleasant and friendly. I have recommended North Brothers to several people and they are now my #1 choice for car service! Thanks guys for being so helpful!

If you’re looking for a new car Kyle koch is your guy. I bought a new mustang from him here and he was the best. He walked me through every step, texted me updates, super friendly, and genuinely a good dude. 10/10 experience. You won’t want to work with anyone else after working with him. Awesome job!

Mark Mills is a great salesperson. Was a great experience with getting my new truck. Ordered the vehicle and came in faster than expected. Was an easy transition from my last truck. Kamal was great in Finance to get me approved and signed. Thanks North Brothers Ford!

Jalen Ankton helped me get buy my first car! He was a huge help and made sure that I got the car that I wanted even though it is extremely hard to buy a car right now. His response time was super quick! He was always available to help! I highly recommend him

Vernon was very professional, patient and honest with me from the beginning. I shared my concerns with him and he did a wonderful job with making me feel comfortable with every move that was made. I was nervous at first but he made everything run smoothly for me. I heard a lot of bad thing about car salesman and he was the complete opposite. I’m recommending him to my family and friends.

I had a fantastic experience. The salesman Vernon Davis was extremely helpful.

My husband and I went into North Brothers Ford looking to purchase new vehicles recently. Ray Nabozny (Sales Manager) & David Johnson (Salesman) completely exceeded ALL our expectations! From the moment we walked through the door we felt we were very well taken care of! We both purchased new vehicles within 24 hours. When we arrived to pick up our vehicles they were washed, waxed and ready to go! With 5 children we have busy lives, and we dont have tons of times to sit in a dealership which seems to usually happen when you start looking at buying a vehicle. Signing our paperwork was smooth and seamless also! Wed also like to thank Kamal Miller in the finance department as well! Everyone at North Brothers Ford was professional, kind and courteous. This will be our #1 Dealership and we will continue to recommend them to ALL our family and friends in the future!

Jason Samelko was amazing, helped my spouse and I with buying a beautiful F-150. Walked us through everything and all the paperwork, very knowledgeable and patient with us while making the final decision. Took our vehicle on trade and was very respectful. Will be back soon to purchase more vehicles.

Bought a certified used vehicle. a 2013 Ford escape with 57000miles on it and a clean car fax report. I was told by the salesman that it had a back up camera and a brand new battery was being installed that day!however, no backup camera and the next day I come out of work and the car wont start so I pop the hood and open the battery compartment and its NOT a new battery!the guy on the phone was very unprofessional and kept trying to get me to agree to a date.( I am a married woman)they did replace the battery free of charge that evening. this time I made sure.about 2 months later a check engine light came on. For the turbo cyllanoid. they had my car that I purchased in August 2020, from January21- end of April 21. near the middle of April I was contacted by enterprise rental to tell me i needed to return the car because ford ended the contract the day before.my car wS not finished, ford never contacted me.picked up the car, went to start it. 1st of all the interior was filthy, but also the car needed to be jump started.its now November 21. I called a few weeks ago because the car was acting up again and I fear its the transmission. I was told they couldnt get me in until nov 8th and a rental car although a part of said warranty is supposed to be provided i was told to call other service centers to see if they had a rental.today, TODAY was the straw that broke the camels back.driving to a Doctors appointment my exhaust SNAPPED in half! and of course its NOT part of the ford baseline warranty they sell you with OVER 1500 COMPONENTS covered... what components? if Anyone reading this is a Lawyer, or knows a lawyer that can help please contact me.. this car is going to be the death of me!buyer beware! make sure you have any car from this lot double checked by your own mechanic!!

I have brought 2 cars with no problems. They are the best dealership I have been to. Thanks for my ride.

Tom Luttermoser is great sales guy. Helped me from the beginning. Truthful which is huge. Bottom line got the vehicle i wanted for price i can afford comfortably.

Jalen was very helpful and gave me the best deal. Thank you!

Loved It!!!! Service techs,sales people are really helpful. See Devin in service, and Daniel Powers in sales. They will help you in whatever your needs are. North Brothers is a very good place to go for cars as well as service.

Worst place to buy a car. They ONLY care about selling the car. Was told several lies by Jason. One was I’d “have free oil changes for a year” because I went in there knowing I drive for a living and needed a good warranty and it was a nice bonus. Well turns out I only get one because now their saying that it was only good for 15000 miles which is 3 oil changes. The car was in service when I went to look at it. Jason called and said it was “done” 3 months later I had bad back brakes and Rotors. After explaining to them and speaking with several managers that the car was taken out of service so I could look at it and never detailed or anything. I was convinced the rotors were previously bad. Finally some nice guy looked and seen they replaced the front brakes and rotors on 09/30 and I bought the car on 10/01. Looks like they never bothered to finish the job. Just let me drive off with it. Make sure you get stuff done BEFORE you purchase. They do not care to honor anything they promise after and have very little conscious

Jalen was amazing from start to finish! He held no secrets and got me in a vehicle I truly wanted, will recommend anyone for future purchases!

My daughter had a bit of a bad situation re: her extended warranty that was purchased from used cars there at North Brothers. After days of trying to get things resolved, the Service Manager, Devon Corby stepped in and took care of everything within a matter of hours! I cannot thank Devon enough for taking charge and getting things handled to get my daughter back on the road! There are no words! Highly recommend the Service Dept at NBF and a HUGE thank you and shout out to Ms. Corby for excellent customer service!

Excellent customer service!! Great prices!! Very happy thanks to Sarah and Jalen. If you’re looking for a car this is the place to go to and these are the people to make it happen!!

Tarrick was super nice & not to pushy like @Bill Brown ford. Tarrick was very pleasant & down to earth who knows his business. I would highly recommend him. Thanks.

Tom Luttermoser is the boss! He got me set up with a 2017 Ford Focus SEL, GO SEE HIM

Tarrick Warra made the buying process so easy and stress free it was a relief when making a big purchase. Would definitely recommend this place to anyone else who wants to purchase a new vehicle! Super friendly staff as well

My Bluetooth stopped working so I called the dealership then took my Ford Escape into the service lane. In less than 4 minutes a wizard named Joe fixed the problem. He was fast, funny and so courteous. Thank you North Brothers Ford! See you in January 2022 for my next lease car.

Tarrick Warro was the best! Very professional and nice. I truly appreciate him for all his great assistance!

Recently purchased a new F150, the sales team and management did a great job getting me the truck and arranging financing.I will definitely be going back with any future vehicle needs.

Brought my car to get an oil change. Done quick and timely. Realized I left cash in my cup holder. All still there when I got my car back. Honest and quick

I found a truck I was interested in online and reached out via the North Bros website for more information. Andrea got back to me extremely quick and scheduled time for me to meet with Jason Samelko that same day to do a test drive.I let Jason know what I was looking for and he made everything from the trade-in appraisal, test-drive, negotiation, and delivery a breeze.Bryan ONeil in finance made purchasing an extended warranty and getting the best available rate super simple.5 stars, thanks again Andrea, Jason, and Bryan!

I had an 11:15 appointment for the service center to get my car fixed and an hour later I still hadnt talked to anyone. They only had one poor guy working to sign cars in. They need more staff.

Phoebe Amann was awesome and took great care of our purchase! I highly recommend going to see her for all your vehicle purchases.

North Brothers was able to get my vehicle in same day when the dealership I purchased it from couldn’t for over a week. Diagnostics were run and I had it an answer later that same day. Repairs were finished and car was ready to go by 1 PM next day. Jason was amazing and I would recommend this business to anyone.

Tom Lutteemoser is a excellent salesman. He knew what he was talking about, gave me all the information I asked for and worked with my budget. I’m glad I came to North Bros Ford Dealer to get my F 150

Tom was great!! Very helpful knowledgeable and well spoken I will definitely be doing business again with north bros.

A very pleasing interaction with Jalen he was extremely helpful he has great customer service and was extremely friendly my car buying experience was very easy I will be a returning customer

We were very pleased with the help of Tarrick Warra when buying our new car!!

Tom and Bryan in Used Cars did a fantastic job, super knowledgeable. Got a great deal on my new to me Escape and a warranty to cover my excessive driving.

Best car buying experience I’ve ever had, thanks to the amazing Phoebe Amann! Truly five star service!

Best car buying experience Ive ever had, and Ive had quite a few. Easiest, most painless dealership experience Ive ever had. No games, no tricks, no tactics, just fair dealing. Super helpful staff willing to go the extra mile. I drove three hours to buy from this dealership and Id do it again in a heartbeat. Thanks!

Tom was an absolutely amazing help and would highly recommend him to all my friends and family. Thank you Tom!

I bought 2004 Ford Excursion from North brothers, and that very night a rusted hose clamp that secures a hose from the transmission rusted out and gave way leaving me stranded on the side. Now, I understand its an old truck, what I have a problem with is the service department not being thorough enough and checking the vehicle out before putting a 17 year old truck on the lot

Thank you SO much Jalen for the amazing help to get into my dream car!

Our salesman Miguel was awesome. Would recommend him to everyone. The problem is the finance manager, Ken. Dont know if its laziness or incompetence or both, but he made every step of the process difficult simply because he refused to read. Our salesman did everything he could but Ken is personally responsible for us not buying a vehicle at North Brothers. Ended up going to another dealer and purchased a newer vehicle at a better price. Appreciate you helping us get the right car Ken!

My trucks engine finally died and I needed a new one ASAP. After going to a few other dealers and striking out with less than helpful salespeople I found North Brothers, and was so lucky to do so. I worked with Phoebe, she was awesome. She was very friendly and not pushy at all. She helped me find the perfect suv with all the options with the right price! I don’t expect to need to buy another truck in the near future, but if I do I would definitely recommend going here and asking to see Phoebe.

Thank you Tarrick for taking care of me!I love my new car!

I can honestly say that purchasing my car from North Brothers Ford was the most pleasant and painless transaction I’ve ever dealt with. Jason Samelko was my salesman and did everything in his power to make a smooth transaction. Bryan O’Neil was the finance manager who was very polite and honest, which is hard to find these days. Mr O’Neil also educated me and took his time to explain interest rates & searched for the best possible rate which he found and my own credit Union didn’t even come close. I would definitely recommend speaking with either of these 2 if your in the market for a vehicle. Thank you Jason and Bryan for taking care of me and making this process super easy.

Jamie Koniarz helped me get a beautiful car! I certainly go back for my next in about 20 years. :-)

Tarrick Warra very professional, knowledgeable and helpful in purchasing our vehicle

Came in with a foreign object in my tire. Joe Tamborino got me a great deal on 4 new tires and got it done incredibly quickly!! Thank you!

Tarrick is a really nice salesman and truly recommend having him help you out

Jalen and Kamal did a wonderful wonderful job!!! Best guys ive had the pleasure of dealing with at a dealership!!! I will definitely be back and do business with them when my lease is up!!!!👍🏽👍🏽👍🏽

I went to North Brothers Ford to look at a previously owned fusion I saw on their website but it had already sold. Tom Luttermoser found me one on the lot that I liked even better with fewer miles and a very nice price. Brian O’Neil hooked me up with a worry free warranty. I absolutely love my new car and highly recommend This dealership thanks guys you’re awesome

As a first time car buyer, I was truly impressed with how kind and helpful the staff was! Diane and Nathan were amazing to work with, they answered all of my questions and worked with me to get the best deal! They worked really hard to get me in the right vehicle for a great price!

Great place everyone is.very nice and helpful.

I would have put 0 stars if I could have. So this has been the worst of my short comings with with 3 different Ford dealerships. I will never recommend them for any type of business. I have a 2002 ford F150 super crew 4x4 that has a gas tank strap recall. At first I thought I finally found the Ford dealer that was gonna help me.How wrong I was about that, simply put,they didnt want to work on my dinasor. I have been to 3 separate dealerships in my vicinity and none of them went above or beyond to help me.i have had all faith in ford to help me with my dilemma.

Great variety of vehicles. Relaxed atmosphere and friendly staff. We worked with Nathan in used cars. He was organized and ready for us when we arrived. Process was very easy and the wife loves her car. We will be going back again soon when my son needs a car.

Adam in the service center was very nice and polite and awesome

Quick service, but suggested work to reach wipers when they did this on my last visit.

Awful Experience! Beware!The first time I reached out to this dealership I thought I was talking to a recording. Sarah wasnt even listening to me and was asking questions I had already answered -- I honestly thought it was a prerecorded speech. Finally she determined that I needed to be assisted by someone who specialized in having a vehicle delivered. I was transferred to Tom. Tom clearly didnt specialize in this. It took a few days to get the information I requested. In the meantime, Sarah reached out again to see if I was satisfied -- how could I be I was still waiting on my information? Tom finally got my information and we negotiated a price, and came within $250 (mind you, I came up substantially, they came down practically nothing). Again, I was reached out to by Sarah to verify I was satisfied... absolutely not. She once again went to Tom and they renegotiated and came down by $12. At this point we decided to just agree and purchase the vehicle. I informed Tom of this and for the first time in weeks, he actually responded immediately. He notified me that there was an active buyer and he expected it to sell. I reached out 2 days later to see if it had sold. Once again, it took days to get a response. He stated that the vehicle had sold days prior. Two more days passed, assuming the vehicle was sold, and its still online, now with a $2k price drop. We reach out to North Bros again, now speaking to Jason. He informs us that the Expedition that was sold almost a week ago, is actually still there. He wont honor the price that wed negotiated and refused to even talk to us without running a credit application. We fill it out but immediately decide that we are not interested in pursuing a purchase with North Bros. due to the amount of LIES weve been told repeatedly. We call and inform them that we want to stop all of this, we are not interested in buying. At this point Jeremy puts us on speakerphone and starts belittling us for our decision, downright attacking at times. After we hang up, we get an alert from our credit union that our credit was just ran... meaning it was ran after we asked them not to proceed. And AGAIN, an email from Sarah asking what they can do to sell me this Expedition... the one Ive tried to purchase multiple times! Absolutely the WORST dealership to work with! Thankfully we dodged a bullet on this purchase. I now understand why this Expedition has been on their lot for over eight months. Its likely not the vehicle, its the awful, degrading, nasty people who work at North Bros.

I drove more than an hour to purchase my car, and it was worth it! Tom Luttermoster was so patient, he explained me every little button, key and special thing about my new Escape. His service went above and beyond my expectations. All the documentation was taken care of so I could drive away in just a couple of days. I will consider this dealership for future purchases!

Jalen was great. Gave us the best deal

I attended the Ford Bronco Preview event and it was really cool to have an in-depth walk around of the Bronco. Shannon Brochu, one of the sales managers helped me set up my Ford Pass and also answered all of my questions for ordering a Bronco in the future! Excellent customer service!

I went to the Bronco event at North Brothers Ford and it was awesome! I’m excited to talk to Tom Reno about getting into a bronco sport when my lease is up! I highly recommend North Bros!

I had a wonderful experience Buying my Truck from Phoebe! She is very friendly and I never felt any pressure. Go see North Brothers, thank you Phoebe!

Tarrick was nice 👏🏼

Professional and helpful. Straight talk, no games.

Excellent service, needed air in my tires.

Wonderful! First time buying my car and they treated me great. Tried multiple dealerships before landing on them and found them to be the best. Since then, been using them regularly for my servicing and again, no complaints!

Thank you North Brothers (Nathan Quenby)! Highly recommend coming here to get your car! Great staff and service! Was able to get an amazing deal on my car!

Nathan in used cars helped us buy 2 vehicles in less than a week. Very easy process we no remorse. Nathan had everything set up and ready for us before we even arrived. No BS and no hassle. I highly recommend Nathan for used sales.

My Wife and I tuck her Flex to them for a pesky Ignition Interrupter issue and the Service Adviser Adam was great with us keeping us in the loop at all times and the Tech that did the work got on it right away and, didnt just Hang Parts on it until the Car started. Im vary pleased with the experience.

It was an absolute pleasure dealing with Tom L in used cars!! Thank you again for everything!!!

Bought my first car here and people are very nice and friendly

TARRICK WAS FANTASTIC!!

Tom Luttermoser was awesome!!!

My husband and I went to look at our dream vehicle and Jalen Ankton made our whole process super easy and stress free he went way above and beyond our expectations. Jamal Miller was also amazing at explaining all warranty options and pricing. The best part was at no point did we ever feel pressured into anything the whole purchase transaction was by far the best experience I have ever had we will be forever life long customers of Jalen.

Men and women take care your car needs.

Just purchased a new Ford Escape at North Brothers Ford. I havent experienced this kind of excellent service anywhere in a long time. Andy Montes and Ray Nabozny went out of their way to find us the right vehicle for the right price. If you are in the market for a new vehicle, you wont go wrong at North Brothers.

The service was really good...

My husband spoke a couple times with Brandy about a specific vehicle. Before we drove an hour one way to check out the car he called her to verify that it had things we was looking for and she replied YES it has them. So we drove there to find out she lied. Dont know why sales people do that, its not like your gonna buy something your not interested in when you specificly said you wanted these things on the car.

Adam went out of his way and did a great job getting my vehicle taken care of, Great work !

This is my third time purchasing a cehicle from here

We purchased a SUV and the process was quick, painless, and the price was competitive with other dealers. Dan Powers was our sales person and set everything up.

Tarrak Warra was an excellent salesmanHe treated us very kindly and we was able to purchase our F150 vehicleI highly recommend north brothers dealershipThanks Mr Warra

Jason was absolutely amazing. He helped us with all our needs and was on top of everything. Highly recommend going to see him!

They found that my tire had a nail stuck in there by the air valve. They took care of it by changing my tire. Good Job North Brother Ford

I went to North Brothers Ford to get 4 new tires and an oil change on my 1997 F150.Jason Holmes the Quick Lane Manager ordered the tires as they were a strange size I have Roush 20” wheels.A couple of days latter the tires came in and Jason had them mounted and balanced in no time.My truck rolls down the road like it is Brand New...Great Service and at a Great Price.Thank You Jason 🇺🇸

Tom Reno has been my sales person for the last 15 years great deal.

I was there to get two recalls addressed. I was greeted in the service department and I was out in an hour and a half.

Brought my 2013 CMAX in because I damaged my front bumper cover and Andy Boyle at the Collision Center got me in and out in one day!! Great body shop, I highly recommend.

Excellent salesman. Really took good care to make sure I got the car I wanted.

Great service. Had a mask on hand for me when I arrived without one. Saw them give one to another customer as well. Washed and sanitized my vehicle after a successful repair. Even suggested I us my FordPass Rewards to help defray the service costs. Good experience.

Collision shop personnel are professional and efficient.

Bought a used Escape from North Bros in November. Next spring hatch started leaking. Took the car back to the dealership and was told by the manager Nathan Quimby it obviously happened after we bought it. Wanted to charge us Over 4000 to fix it. We have put less than 3000 miles on it. What a typical salesman. I thought North Bros was better than that. Really like to know how it passed their pre sale inspection?? We will never be back and I cant wait to tell everyone I know! You should be ashamed of yourself Nathan. Wonder how you got that promotion??

Service was great until it was time to sign the documents. Thats when Ken became rude. They didnt even fill the gas tank

I purchased my vehicle back in July during one of their events. After looking over my agreement, I decided I wasnt happy with the warranty that I agreed to. I decided to cancel it 31 days after I purchased the vehicle. After calling the dealership finance department sometime later, I was told that the paper work was sent the day I cancelled. So I wondered Why is this process taking so long? So I call both the lender (who I realized after the fact has nothing to do with this situation) and the warranty company roughly 6 weeks after the purchase of the car which was the time frame in which I was told by the dealer that the situation would be resolved. The warranty company said they havent received a thing and to check back with the dealer. The follow day I did just that and was told that they have been experiencing issues with the warranty company. I just called roughly 3 days ago and left a voice mail with my name and number to the finance department which is the same guy I have dealt with. My call has not been returned. This dealership, more specifically the finance department is what gives dealerships bad images.

Rich Attee has been my salesman for a number of years. Always a great job.

I wanted to shout out Adam Damien and the service team. So i lost the only key to my fusion I had specifically the switchblade part that goes into the ignition. I learned that if there aren’t any additional keys you have to buy two new keys and get them programmed which would have cost me about 500. Adam worked with me and was able to find a solution and completed some recalls I haven’t been able to get done due to most dealers around me being super backed up. I appreciate all the help and getting me back driving.

Great customer service my girl Lena in the service department

Excellent first time car buying experience!!!! Thanx ChuckI AM SO HAPPY!!! 😃

Yesterday 5/23/19 I posted a review today is follow up. North Brothers Service Manager Devon took care my problem. I thank her so much for understanding the issue. In every field there is a bad apple and unfortunately I had an encounter with one which led me to post bad review.Heidi & Devon I thank you both for helping me. YOUR GET ******************************** STARS IN MY BOOK

Good place to get your car repaired

Great dealership! awesome service! thank u dalton, love my new car. thank u for making everything so easy!!

Salesman kept us running around. Need this. Need that. He should of known what was needed. From the beginning. Terrible. Just terrible. They dont even deserve a single star.