Sean and the rest of the back country team are so knowledgeable and awesome! Sean spent over an hour helping me pick out a perfect pair of sunglasses. Even googling my questions and finding answers. Had such a blast there and the worst part was when I had to leave. 10/10 also look at my dog in the sunglasses I ended up with - amazing

These guys rock. Help you find what you need and are good for some advice depending who you catch and what sport youve got questions about. They are super friendly and hooked me up with a bike chain replacement while I waited after Bountiful Bike failed to fulfill my original request. Backcountry comin in clutch!

Very cool concept at Backcountry distribution center. Especially if you are local. Retail area inside with many computers. Anything you find on website you let staff know and they get it out of wharehouse pretty quick and you can try it out. Staff very helpful.

Ive had varying experiences with employee personality over the years (sometimes outdoor enthusiasts in retail can think theyre pretty cool), but mostly the staff is helpful and efficient. If you live in the Salt Lake area, its really a neat concept to have such vast inventory available for try on and pick-up, especially right before a roadtrip or for gifts as opposed to chasing around to every Northwest-based outdoor retailer location in the area in hopes of finding a specific item.

I purchased a solar generator and solar panels from this company. Yikes, what a mistake. It took almost two months to get my order. Then two weeks after I got my generator, they sent me another one. Why? I have no idea. I cancelled the shipment with the shipping company. Then they returned my original payment (for the first generator) to me via Paypal. Basically, screwing themselves out of payment. I did call them so they would reverse the Paypal reimburse since who needs bad karma. A poorly run business. I will say the Customer Support people were readily available and very nice otherwise theyd get one star.

The staff at the front counter were all helpful, engaged and efficient. Walked out happy with my purchase. Highly recommend.

Awesome store has almost everything you could need for mountain bikes, employees made me feel like I was chatting with old friends! Plus they price match!

Shopping at the Backcountry store is like eating something that is way too hot; you know it’s going to hurt, but you do it anyway. The disconnect between the website and the retail store never fails to disappoint. Highly recommend thinking of them as two completely separate businesses as they are never on the same page. The upshot is the staff is generally very friendly.

Ive been buying so many merchandises online from Backcountry for years. This is my first time going to the store. ( I live in Texas). Great experience & customer service! Highly recommend.

Good selection of outdoor gear for almost any sporting adventure and casual outing. Prices are pretty much always steep, even when youre looking at their major sales. Ive never had a problem with quality of items purchased here and usually shipping and processing are prompt. Rarely have I had an issue with delayed orders unless an item is on backorder. Sometimes popular items are hard to find in the proper size, as smaller sizes seem to be quickly sold out. Ive gotten some of my best, most rugged and long lasting cycling gear here, but again, you pay quite a lot for this high quality gear.

Refused to let me pick up my item because they close in 5 min after telling me on the phone they are open until 6. Drove 45 min to get here and it’s too much work for them to look for my part during their business hours. The staff say they are actually open until 5:35 or 5:40 and could not care less that they wasted my time.

Fairly disappointed. Purchased a child snowsuit and paid more than I probably should have, $150. I saw they had a next day air delivery option and their website claimed a fast processing time. Placed an order at 4:30 CST on on 12/30 and paid an extra $30 for next day air service. I will not receive until 1/4 because it was shipped at 1 pm CST on 12/31 as UPS next day air saver, instead of just regular next day air which would have been delivered on 1/2. I really regret my purchase. I could have purchased at multiple other places for 20% lower price, either with a coupon or a teacher discount. Other sites also offered free shipping that would have arrived by 1/6.Im sure the snowsuit will be of good quality, but I paid a premium for speed. Should have went with pretty much any other option and saved $60 + tax and received in a similar time line. I feel like they cheaped out to go with UPS next day air saver. Next day air UPS, FEDEX, and even USPS would have delivered 2 days sooner.

We are so lucky to have this in the Salt Lake area. Amazing amount of inventory. You can go to the warehouse and have them pull things out to try on before you purchase them. You can also return items that you buy online to the warehouse location with no fees.

Terrible service. I waited over an hour and turned out they lost my ticket.

Very fast unloading That was Monday 06/22/20 One guy working hard, God bless him,nice communicationAlso Delivery behind the building, Lot is huge I stay overnight no ones bother me,Thanks for managment for keeping clean & organizedGod bless you & your business

Just overall not what they used to be a few years ago. I am local here and have always been so happy with Back Country and now it feels like more of a large chain retailer that is only looking at the bottom line instead of pleasing the customers. No longer can find the great deals and customer service they used to have especially for locals or in person at the retail store. Finding more competitive prices on other online sites.

One stop shopping for everything outside!

Chandra the night support chatline did her best to help me

Amazing in-store experience and the service was as fantastic as expected.

Good selection and quality, but we went on a Saturday to pick up a bike that my husband had ordered 2.5 months earlier...had been shipped incorrectly against requests and returned to the warehouse for us to pick up when we got into SLC from our home in Alaska, before a 4 hour drive to Moab. We called from Seattle to check it was at the warehouse and were told it was. Arriving at the warehouse, no bike” (Competitive Cyclist) people were in the store, and we waited an hour as those on hand searched the warehouse to try to get any conclusive information as to where it night be. While we waited we asked a young woman who was there for help finding out more about the price of a mountain bike for sale. I would have bought it on sight but she never got back to us with the price even though she was sitting behind her desk with no one in front of her to assist, but with plenty of time to talk about skiing with coworkers. We finally left and decided to spend our money elsewhere. Seems to me they need better systems in place, and a manager on site with some skin in the game. Too bad we used to love these guys.

Worst buying experience ever! Placed my order Saturday and wanted to pick it up since I live close. Customer service canceled my order and replaced it to help me have the option to pick it up. Then was told my item was on back order, out on hold and then told it was sorted and it would be ready for pick up Monday. Monday rolls around, get an email saying it was on back order and I could pick up half my order. Call customer service to find out what’s going on and was told my order was complete and in the store to pick up, but they were closed and to call in the morning. Call in the morning, rep tells me someone will call me and I can pick it up same day, never got a call so I called back. I was told they were done fulfilling orders for the day and to call back tomorrow. Somehow I don’t think I’m getting my order and it’s for a ski trip this weekend. AWESOME!! Love getting the run around!

Horrible experience! Second time in the last month they have triple charged my card! Pretty sketchy! I will never buy from them again! I understand mistakes happen but 2 times charging my card multiple times. Something is wrong there. Either employees stealing or the company it’s self.

Customer support was really great. I had to make a return on one of my items and it was seamless and easy. I love the selection and quality of products on the website as well

Man I love this place. I ordered a Mammut galaxy protect rope for half off, $130 as compared to $260. Not only that, from when I ordered it to it arriving at my doorstep was less than 24 hours (I do live in Logan). I’ve bought a Columbia hoodie and Arcade belt as well through steep and cheap. Would definitely suggest, steep and cheep as well as campsaver are the best places for buying outdoor gear that I’ve found.

Great store for all your outdoor needs! I didnt know they had a lobby and store here. I always thought it was just the warehouse. The staff is cool and it is nice to pick stuff right up instead of waiting for it from the mail. You do have to order it on a computer and wait a bit for it to get pulled but still faster then snail mail.

Best service, selection and people!

My go-to place for buying outdoor gear. Completive pricing and backup their gear.

Backcountry is such a gem in our area to be able to see and try on tech gear before purchasing. Great staff and wonderful selection. Hope to be able to take advantage of this cool place for many years 👍

Im working here, doing their inventory. I love the items I see, there is SO MUCH! Am looking forward to going online and checking out theyre sales.

Knowledgeable staff and they have everything outdoors.

This place needs to get their house in order. Their inventory system is pure junk which is probably from having a high turn over rate. For a business that primarily operates online one would think they’d have a proven system in place. And good luck trying to shop in their SLC retail store. Takes 20 minutes just for one item to come out regardless if there’s anyone else in front of you and half the time their items aren’t in the SLC location.Not sure if they’re trying to take on REI or not but if so they need to get a better return policy, learn how to process refunds faster and tighten up their inventory system.

Very disappointed with the state of the products I received. I ordered a pair of $190 snow boots and one of the boots was clearly worn already. Leather creased, hair/debris inside, laces undone, etc. I returned this pair and repurchased thinking this time Id surely receive new boots, but no, same story. Even the second pair I received was already creased and slightly worn. It appears they only sell display models that get tried on over and over again in store. When I spend that much on a pair of boots, I dont think its too much to ask for a pair thats NEW. I will not be spending any more of my money at Backcountry.

Having this retail store in SLC is very convenient. Backcountry has a large selection of specialty high end gear that is difficult to find at other shops without special orders. Being able to try on high end apparel or try out things like western mountaineering bags saves a lot of time and money.

Been here many times. Living nearby is convenient to stop by and pull a few items from the warehouse to check out. Don’t like it, send it back. Free online returns in store also. The only drawback is that there isn’t a way to see beforehand if the item is available here or if it is in their other warehouse on the East Coast (Virginia I think). You can go in store and see or call and chat with somebody on the phone before hand but just pulling up the item online and checking local availability would be awesome. Obviously, this has limited utility, for locals only which is a very small part of their overall business I’m sure.Otherwise worth a look. Their store front is fairly small so going just to browse the store itself isn’t the most exciting venture. Come with your wishlist loaded up. The warehouse is the limit! Staff has always been good. Helpful and friendly. Always helpful. It would be cool if they offered a discount of some sort for in store pickup since they don’t have to spend the money shipping stuff around. Even a percent or two would be nice. They did just start their premier club with point accrual quarterly so we will see how that pans out.

I had great customer service on the phone for both the order & the return. Will try them again sometime.

I love going out of my way to come here.Its always a joy to be able to look up the latest and greatest outdoor gear and then have it in your hands to test within minutes. Just about everything Ive searched for has been in stock. Its the perfect blend between online selection and in-person verification of products.

Great store

Fantastic store. Very good selection of high quality outdoor gear. Ive purchased pretty much all my mountain and road cycling gear (including bikes), camping gear, and outdoor clothing from the Backcountry storefront. Love it! I think that the massive selection and regular sales on gear is what separates Backcountry with other outdoor retailers. I will always shop Backcountry before visiting other stores.

Great store!

We just purchased sleeping bags at the Retail Store here in Salt Lake City. We were lucky enough to run into Jeremiah, who is AMAZING in his knowledge of backpacking, gear and outdoor expertise. Jeremiah made our shopping experience very fun and every question we asked him was met with a solid answer. He was very fun, helpful and patient. We asked him questions about an upcoming hike and he knew the area well and he had great suggestions for us. He was spot on with suggestions to our purchase and and made this shopping experience great! Backcountry, you are FORTUNATE to have someone like Jeremiah as an employee. Keep him!!! Great store and great products! Thanks!!!

I had a really great experience at their retail store but the fact that it has come to light that they have been suing small outdoor stores over their use of the term “backcountry” shows the total disconnect between this business and the customer base that they serve. I only make the occasional purchase online, but this renews my resolve to support the small, independent gear shops that both support the outdoor communities that they serve, as well as employing amazingly knowledgeable people from wide walks of life. I won’t be bringing my business back, regardless of any changes they make. They knew what they were doing.Former Review: Really cool to be able to try things on before buying from an absolutely massive inventory in their warehouse next door

Today I called customer service to ask a question about a fox proframe helmet. I spoke with a Rep( Michael Dwyer) I wish every time their was a need to call C.S. I would have an experience like I did today with Michael. He was polite and courteous and knew what he was talking about. I just called to get some information by the time I got off the phone with him I made the purchase right over the phone . Great service!!! Not to mention with all the craziness going on with this pandemic they answered on the 2nd ring no waiting. After this experience I definitely will be purchasing more items. I hope back country realizes what a great employee they have. Thank you again!!

This place is amazing! You can go there and they will pull anything in stock for you to try on while you wait. It is a much larger inventory than a regular physical store. You can shop ahead of time online and then bring your list in and try things on. It is generally a pretty quick process for them to bring you stuff. I have a hard time finding things I really like at regular outdoor stores. It seems like a hunt to find the right color or size, but not at the Backcountry warehouse! This place is somewhere you need to go if you like quality outdoor gear.

Not just a retail store - This place is great...unlimited selection and unlimited non-commission driven, and consequently non pushy salespeople. My sales associate, Jeremiah, spent a good long time imparting his knowledge to me on a winter parka. Gave me honest advice and opinions and showed unlimited patience. Its great being made to feel as if i had a friend in the business. If you are anywhere close to this place - stop by. I am a Backcountry on-line shopper and now I am a customer for life.

I bought my snowboard online from this place, really good website/store/warehouse with everything you could possibly think of for the outdoorsWill be doing more business!Love my board, Fast 2 day shipping!Only thing I never got was any stickers/merc from backcountry:( I love to support the companies that supply me with things I love/enjoyThanks!

After 12 years of buying from Backcountry, I wont buy again. They advertise one price/special, then it is never given. I will happily never buy again from backcountry. The customer service is the worst, they act like your friend but have zero power to accomplish anything or answer questions.Update, just had a return and the proper amount of store credit was not given, had to contact them to understand why.

FINALLY an outdoor retail store that literally has EVERYTHING. This place is awesome. Jeremiah the store rep that helped me was really knowledgeable and a huge help with answering my questions and outfitting me with right gear. You can tell this crew has a passion for their job and outdoors. Awesome store and I would highly recommend.

Great store!!! Not your usual retail store, you shop online and then give the sales associates a list of what you want to see. Then other employees retrieve your items from the warehouse while you wait which is not long. Then you can try on and see different products. Their prices are good and the sales associates will work with you to make sure you get what you want and can get any discounts available. Plus while youre waiting theyre knowledgeable about the area and can suggest things to do. Will definitely be going back when I need something new and am in the area!!!

Been purchasing since 2008, and I think they have gone downhill since about 2012/2013. Besides suing anyone using the term backcountry I think they became too big and discarded the local community. Every year or two I give them a shot. I needed a backpack to put a skateboard on for my child going on a summer trip. On a Monday, I ordered the skateboard from tactics out of Oregon (free shipping) and the backpack from backcountry.com. Paid $9 for shipping from backcountry for a $24 backpack. Skateboard from Tactics arrived on Wednesday. Tracking on the backpack said Saturday night. (5 day estimate to go 18 miles, but whatever I just needed it by Monday) Saturday night comes, didnt show up. Today is Sunday. They have a Ups to Usps handoff service? I chatted with a rep as I desperately need it by tomorrow. The reply, give it a few more days. So estimate is now a week and a half to get across the valley? Go talk to rmatv about how they take care of the locals with fast shipping. The rep answered that next time (yeah right) if i place an order and I want it quicker than 5-10 business days, i can contact customer service, tell them I am in Utah (didnt know it was a secret with my order info), and maybe they can do ups ground or something. No thank you. Time to support real local, not backcountry.com that climbed to where it is on the backs of the local community, and now gives 10 business day shipping a few cities away. Retail store is closed due to covid-19 which is understandable, but Im out of luck. So on my much needed day off Ill be going to the malls and local skateshops fighting the crowds which i would like to avoid for my physical and mental health. Next time Ill shop elsewhere. But, thanks tactics boardshop for the free 2-day shipping on the skatedeck! Should have ordered a backpack from them too. - Editing. Just remembered that BEFORE I placed this order I did chat with CS tom make sure it was shipping out of the Salt Lake warehouse to make sure i would get it in time....

The website is always my first stop for outdoor gear. Customer service is great and the selection of products is huge. Ive found that calling to talk to a gearhead has sometimes resulted in better pricing.

When you go into here come with patience as they pull your items from the attached warehouse. The workers are so awesome and friendly and have great knowledgeof the products. There is a great selection of gear in the retail store to help with sizing. The store is just beautifully painted and set up. There are comfy couches and ski/board videos to watch while waiting. Great return policy!

Lots of selection in merchandise and good prices. Warehouse operation works pretty efficiently to get your order within about 5 to 10 minutes most of the time. Store clerks are very nice and try to be helpful.

I was in the market for a pair of hiking boots for my upcoming trek to Peru. I was feeling lost about what to get and wanted to find a fit that would be right for me. Jeremiah helped me find the perfect fit and I couldnt be more ecstatic. He took the time to take my foot measurements and gave me feedback as to what he thought would be best for me. I love my new Lowa boots. Thank you Jeremiah!

Great service in the retail store, it was super busy and the runners were very fast and communicated with me that the rest of my order would be out in a minute. The rest of the retail crew were super helpful too. I was having a hard time finding the size guide for some socks and Jess helped me find it really fast.

Update: After the service I had gotten last week. Backcountry has contacted me pretty quickly and has made everything right. Will continue to make my purchases through them.

I used to be an occasional customer, but when they came after my local store I decided they were another evil corporation that doesn’t get it. I’m done with them, will happily spend my money locally. #boycottbackcountrydotcom

Great place to shop! Staff is super friendly and helpful, ready to give advice when asked without any condescension (something I experienced at other stores). Highly recommend shopping here.

A private equity firm now owns Backcountry and I’ve chosen to never shop there again. They have been busy suing dozens of small business across the country and forcing them to change their names and sign confidentiality agreements. Backcountry behaved like a corporate bully. They forced a denim brand, an avalanche safety school, a ski maker, a coffee shop and many others to change their name. Skip this place.

Backcountrys help chat is incredible! Andrew Ro. took so much time helping me find good options when I had no idea where to start! Thanks Andrew, yall rock!!! 10/10 would recommend.

Stopped in to check it out while out this way to visit Uinta. They dont have a massive retail area but theyll bring anything out to you. Basically you browse their website and they bring whatever youre interested in out to you. Not a bad system but not exactly ideal for just browsing around, either. If you know what youre looking for or have a few specific things youd like to try it seems like a fine system.

I have been a customer online for years. Took the family to Utah skiing for spring break, and had decided before the trip that my wife and I would buy new equipment during the trip. So this morning, we headed over to Backcountry, expecting to walk out with all new equipment. Couldn’t really get anyone to help us, so I had to interrupt the salesperson who was eating her lunch at the sales counter. She walked us over to computers and told us to browse their website, and to write down the item numbers of things we wanted to see, and someone would fetch them from the warehouse for us. We weren’t sure what we wanted other than we are from the Midwest and do not have a quiver of skis, so we wanted all-mountain skis. We couldn’t find anyone to help us, and in less than 10 minutes, we left.At this point of the year, no one in SLC has much, if any, skis in stock, so we finally drove to Park City where the stores still have skis. We got awesome customer service at Jan’s and Park City Ski Boot, and within a couple of hours, were completely outfitted with new everything.Backcountry may have the gear in the warehouse, but when we were there, they didn’t have the knowledge or support in the showroom.

Great store. Got some snowboard gear from them. They have computers on site so you can search the gear and have them bring it out to you so you can try it out in one of their fitting rooms. If you do not like it just put it back where you picked it up.

Visited this store to identify the best hiking boot for an upcoming backpacking trip. Tried on a few pairs and grew increasingly frustrated with trying to find the right pair. Enter Gearhead Jeremiah. Its rare to meet someone so incredibly knowledgable. His breadth of experience with boot and shoe fitting was astonishing. He picked out 10 pairs for me to try, narrowed down a few types that would work best for the shape of my foot. He helped me figure out what aspects would work best for my trip and future needs, and helped me find the best fitting boot Ive had in decades. My issue was skinny heels, was having problems finding a boot that wouldnt cause blisters. He worked through a huge stack of options to find the perfect boot. Highly recommend this shop. 5 STARS!

Just walked into the retail store and wasnt greeted by either of the two associates sitting behind the counter. I was in there for about 5 minutes without a single word said to me. Ive worked in customer service for 10 years and I know thats not what you do when a customer walks in the door. A simple hello greeting would have been nice, but maybe thats not how your company does things.

Great online service, I wish we had this store here in Dallas Tx.

Came in looking for mountaineering boots and crampons for an upcoming trip. Jeremiah was very helpful, I told him where and when I was going, he pulled out over 8 different boots for me to try until we found the boot that fit me the best.Customer service was above and beyond what I expected and there is a vast selection of products to choose from.

Amazing place! I handled and tried on more ski pants and ski jackets in two hours there than I could have visiting every ski shop within 1000 miles of Salt Lake City! Off-season special prices are incredible! Customer service is superb, every one there seems to be happy and helpful. LiveChat on line makes questions and customer service issues easy. Go there for your stuff!

Great store. Great gear. Great prices. Very helpful staff.

Awesome! Ordered a tent online (beat other competitors by $130!) and received it the following day (they had free 2 day shipping). Super impressed with their shipping speed. Received an email from their gear head as a point of contact if I had questions on my purchase. Would definitely shop from them again.

Its the most amazing customer experience, so the initial scoring would have been a six star. After calling customer service and finding out which items are in the west valley warehouse I went there to try them on. Once I chose one item, I basically picked it up right there from the warehouse window.. I requested to get a new item, not the one on display. That would have been the six star experience.However, once I got home and unpacked the new item, I discovered fingerprints and a scratch on the lens. I called immediately and returned the item for an exchange and that meant to deal with skeptical staff at the front desk. They remembered me buying the item the day before and openly doubted the case. Now I am being quizzed and basically frowned upon by two of the front desk employees. How embarrassing that was can anyone imagine. Awful experience......which levels the score to 3 stars.

In store service was wicked slow. Had to explain to several employees that my order was short, and needed additional rope. Was told twice that they were repulling my order, just to explain the trouble again. Been happy with online ordering, but not the retail store. They made nice with a discount.

These guys have arguably the largest selection of outdoor gear and clothing of anyone around. The store front is awesome because you get the chance to view most of it in person before purchasing. The store also price matches any major online retailer as well, and the staff is oh so helpful.

No fault to the employees here at all. This review is due to the Backcountry CEO starting a series of lawsuits against small companies that include the word “backcountry” in their branding. Backcountry is suing other companies that include the word “backcountry” as copyright infringement. Not only is this just an asinine mindset of thinking they own that word, this is a predatory practice that can cripple a small company. DO NOT give Backcountry your hard earned money this holiday season.

They advertise two day delivery on their website. Didnt get my package delivered during that time period. Leaving the country now. Really wish I would have got what I ordered. I think you are better off going with REI. Plus you get no questions asked returns at REI anyway.

Not the best experience. I bought a pair of expensive climbing shoes and was told that I could return them within 30 days. What the person left out was that I can only exchange them for store credit. Now I am out $165 and the shoes dont restock until the spring so about 4 months and Im stuck without shoes until then.

This place is absolutely fantastic. The service is unparalleled. I was helped by Andrea?, Jeremiah, and Hanuu. They were some of the most friendly staff I have ever met in my life. I easily spent an hour here. They answered all of my questions, shared their knowledge, and made me feel not only welcomed, but like a friend. They me connected with some fantastic gear that will suit me perfectly. There is no way I could be more thankful, even if they Crowned me the King of England. Thanks guys!!!

This is the only facility I know of that has just about everything in stock so you can try everything on, check for compatibility, etc. This is extremely important for mountaineering boots (what I needed), which are extremely expensive and almost never in stock on location at other major distributors.The gearheads were extremely helpful, I must have tried on a dozen pairs of boots. I cant imagine attempting to properly gear-up without this retail location. Also, they have a very generous return policy - so, theres that (just in case something doesnt fit/work).I cant recommend this store enough. Might even be worth flying into town for just to visit this store if you are preparing for a trip where you either a lot of gear or gear that isnt in stock in your local stores (e.g. mountaineering boots, layering systems for extreme weather, etc.).

Living in the same city as the warehouse is a dangerous thing because it makes it so easy to go try all the things. The staff that work there are great and dont show any annoyance when you go up time and time again with new slips of things to pull, which is impressive for retail workers. I also love the fact that everything links to your online account, so whether you buy in store or online you have a record of all purchases from Backcountry. Theres a reason why I have goats over pretty much every flat surface I own: their selection, customer service, and dedication to customer satisfaction is great.

How lucky are we to live in salt lake and be able to stop by the retail store! I love being able to stop in whenever I need something ASAP. The workers are super knowledgeable and helpful. I love backcountry 🙌🏼❤️

The store is awesome. Great stuff good people. Had a minor systems specific issue but sent an email in about it and got a reply. 🙂

The biggest selection anywhere, probably anywhere in the country. Very good service, friendly people. very little out and available to pick up and look at, but you let them know what you want to see - by looking at online catalog - and in a flash it shows up for you to look at and try on! Worth the extra step for the selection!

They dont always have the best prices, but theyre fairly competitive and they have a huge selection in their warehouse that you can check out. The big downside is that you have to request each item and wait for a runner to go get it, but its worth it if youve got a few option in mind and you want to see each one in person. Its not usually too busy, so the wait isnt actually that bad.

Everyone at the retail store was super friendly and very helpful. Think his name was John but the homie was super helpful and pointed me in the right direction with a helmet selection. They were all super super busy but everyone made sure I was taken care of. Cheers to the crew

Some of the best customer service Ive ever experienced. Mike C. was especially helpful in both selling us a Thule roof-top cargo box at a great price and then expediting a warranty exchange when it was damaged in a storm 2 years later. Thank you Mike!

Ordered some gear from them, got a call from one of their Gearheads, Nick Chan, the next day thanking me for my order and an email follow up in case I needed any further assistance. Everything arrived as ordered, on time. Two days after arrival, I noticed the same stuff I just bought, now on sale. I called up the Nick who thanked me for my original order and left a message. He called me back pretty quickly, said they would be able to refund me the difference, no problem! Youre getting a return customer with friends for sure!

I recently purchased a yakima skybox and picked it up at the retail store. Amazing customer service. The rep went above and beyond to get the box installed on my car there at the store. Definitely recommend purchasing from this location.

Backcountry is a Class Act. They have great products and inventory. They are very accommodating and helpful. They are even willing to compete with other web based businesses.

I normally shop at REI, but I was in a hurry so I stopped in this place hoping to find what I was looking for. The first associate I talked with seemed fairly snooty and uninterested in my plight, and I had every intention of leaving after our...conversation. However, another associate overheard us and rummaged through his inventory and (what do you know) he found what I was searching so diligently for! 4 stars for stuck up worker, but an otherwise pleasant experience. Very fair prices.

Great place, easy to find. Very helpful, friendly staff. Huge selection and competitive prices.

I love backcountry and I love their store front. I can go try on just about any gear I could dream of all at one place.The staff here are generally friendly and helpful. The online experience is fantastic. After I placed a larger order a while back a customer satisfaction person sent me an email and was able to help me with returns, new purchases gear recommendations etc. I’ve had few customer service experiences better than at backcountry.

Handed one of the employees the paper with my requests of what shoes I wanted, and she aggressively snatched it right out of my hand and didnt say a single word. Service could be much better.

Clearly the culture at Backcountry has allowed their business to operate in a way that does not represent backcountry values. I will never shop here again, especially in light of the CEO’s non-apology for bullying small business.

Been in to their retail store a lot. sometimes it takes 45 minutes to get one item, and sometimes I can get several items in 5 minutes. Crowds seem to be the same in all instances. Seems to be hit or miss depending on who they have working in the warehouse. Has been getting better. They usually have everything I want to see, occasionally there will be an item in a size or color thats only in their Virginia warehouse. Theyve been putting more products out on their floor which is good. I just really like to see things before I buy, otherwise I wouldnt be going to their building and id just order online.

Ashleigh is an awesome gearhead! FedEx destroyed the package of the gift I purchased and claimed that it was undeliverable. Ashleigh re-shipped a gift and called me to offer further assistance with the return if the gift didnt fit. Thank you, Ashleigh!

The retail store is more of a showroom. They have a limited selection of high end items on display but the majority of the items you look at with the computer and they pull the items from the warehouse for you to see. Keep in mind it takes a bit of time but its well worth the trip!

Great place to buy outdoor gear. Super nice staff. Lots of options for gear.

Are used to be a huge fan of backcountry. I even worked for them at one point. Recently they change the return policy which was frustrating to me (I would think that if the item was purchased well they offer a lifetime warranty they will still honor that warranty if something happened however the change in the policy was retroactive and not publicly announced). They also recently made some very political comments that turned me off. I do like that they will match the price of other local or online retailers and their gear experts truly are knowledgeable about the product. However, that doesnt overshadow the other stuff for me and I now by my gear elsewhere.

Great customer service. Matt has gone above and beyond to take careof a couple order situations for me. They are fantastic to deal with, prompt arrival of orders.

The retail store is super nice. The staff is friendly and super helpful. I asked for 10 pairs of climbing shoes and they brought me 10 pairs. 😀

The workers arent super attentive, but theyre busy. Basically you go in an do your online shopping on their computers and then they pull the items off the shelves to try on/see. Everyone is super friendly though!! Worth the stop to avoid the hassle of buying and returning online!