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Walmart Auto Care Centers
3180 S 5600 W, West Valley City, UT 84120, United States
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Walmart Auto Care Centers
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Ji
Review β„–1

The tech broke my grill trying to figure out how to open my hood. I told him Im sure you have super glue to fix it. He actually threw it away. If I wouldnt have asked if it was fixed it would have been missing. The supervisor glued it for me and said it didnt effect anything. Thats not the point πŸ˜• I should have had them pay to replace the entire thing but Im not that hateful. I dont think πŸ€” asking someone to fix something they broke is to much to ask.

Lu
Review β„–2

Good store, hope they open up 24 hour sometime soon though again

Ka
Review β„–3

They were good, fast, effective, efficient, and warned me about a few things I should get fixed when I could, would get an oil change again, maybe even more

Se
Review β„–4

If I had an option to rate them a zero I would. First they lied to me that my car only takes a certain oil for my oil change so I paid around $80 or more to find they didn’t put any oil in my car. They said there was a leak and no leak at all!! I called the next day to ask why my oil is low because I went to my dealership to check my battery & they informed me wow you just got an oil change but you have no oil in your car. When I called to ask them why they couldn’t find me in the system & I told them I have paperwork & sticker on my car to prove it. PLEASE WATCH OUT they are scamming people !

Tr
Review β„–5

Low prices, polite workers, would return here again

Ju
Review β„–6

We had great service. They was very nice and helpful.

Na
Review β„–7

Quick and great service! Not to pricey.

Br
Review β„–8

No one knows what they are doing down there. Two hours to put two tires on and wrecked my lugnuts and didnt want to go get the right parts to fix it. Avoid at all cost.

Tr
Review β„–9

They took over 2 hours to get my car done. Way longer than they initially told me.

st
Review β„–10

Long wait but can shop around while you wait

No
Review β„–11

If I could take no stars as an option I would, had to wait for them to get my tires over and hour on curb side pick up. I ordered off of Walmart. Com, I am also then told they cant install them. They would have been able to install them one day prior, which is when they were going to be deliver, but due to an earthquake got set back. I can understand that, but not holding open to install the tires that are already bought. Wow not impressed with customer service. Would not recommend to friend or family. Would recommend getting your tires Done somewhere else!

Au
Review β„–12

Im officially done going there for oil changes first they forgot to put oil back in my husbands car after his oil change and now they forgot to put oil in my car.

sh
Review β„–13

Thank you for great service went above and beyond!! Hats off to your customer service skills. Awesome tire center. I have been coming here since 2012 and have today today was the best awesomeness service ever.

Ci
Review β„–14

We went to get new tires. They said, hour. Hour and 45 minutes and watching the only cashier help get tortured by verbal assult we finally were able to pay and leave. The tires were good but not worth that wait. It would have been a lot easier seeing more than one working cashier back there.

Je
Review β„–15

Bad Customer service. I was calling different places for prices on mounting a tire. A lady answered the call and gave me a price of $12 per tire and it came balance included. Well once I arrived there they said it was the wrong price and it turned put to be 22 per tire. In my opinion as an ex costumer service rep. You always help put the costumer in some way when your own employees mess up giving wrong information. To keep the costumer happy and willing to come back for future services. Well not what the supervisor thought. He just told me it was a wrong quote and nothing he could do about it. Even after telling him that discount tire gave me a better deal plus military discount. He could of at least price matched it and kept a costumer. Smh. Waste of gas and time for nothing. They need a better supervisor from what I now have read on other comments. Is Walmart not taking this as a clue.

Da
Review β„–16

Took their sweet time while working on other vehicles coming in after me. 2 hours for a 45 minute qoute of having me done. Didnt appreciate the wait time. Different if they had been working on my car for that long not just in between doing others.

th
Review β„–17

No one was there

Sa
Review β„–18

They always do a fantastic job here changing my oil. Cant beat their pit crew price of 19.88 either. Super fast and great service everyone should come to Walmart to get their oil changed.

ri
Review β„–19

Took forever. Pack a charger. Youll be here for a minute. Great cheap tires. Only thing I didnt like is that the technician got my name wrong. Lol

Ev
Review β„–20

Normally they are pretty quick but this time I was there much longer then I should have been. Not sure if they were having issues with my van or not. They did not communicate with me about the delay in completing. They do have free coffee and a TV in the waiting room which as you can see in the picture they need lessons on cleaning it but for the most part the department is pretty good.

Ro
Review β„–21

Hey there center mgr Brian and service mgr Adam. Arrived at 11:50am-ish there was one other car in the bay ahead. I’m quoted a half hour for the pit crew oil change. No hustle or sense of urgency. After an hour and 50 minutes or so I finally get to leave. Just be honest about what you’re capable of. And respect other people’s time. Utterly disappointed.

Ch
Review β„–22

If I could give them a zero I would, I took my truck to get an oil change its a 2018 Dodge Ram 1500 they told me they couldnt do it because my truck was to new, so I spoke to the manager and he said the was nothing he could do so I called the 7800 s location and they did it 30 min later! The manager was very rude and just wanted me gone didnt suggest anything just said we cant do it and turned around and walked back in the shop! Good Luck if you decide to use their service and have a newer vehicle!

Ja
Review β„–23

Friendly and helpful. Most of all convenient. Went and had an oil change done on my F350 diesel and a tire patched in one shot.

We
Review β„–24

I highly recommend them. All of the employees and manager were very helpful to me and got me back up on the road quickly! They are professional and caring!!!

He
Review β„–25

Friendly employees. Reasonable prices. Open on Sundays when other tire stores are not.

Gr
Review β„–26

Every time Im in, morning noon or night, they tell me 1.5-2 hour wait for an oil change. When you tell them thats ok, Ill wait you can almost always hear an audible sigh as though they hoped youd leave. I think they use the wait time quote to eliminate work they dont want to do.

Ch
Review β„–27

We have taken our vehicles here for nearly ten years and are always impressed with the honesty and quality of work.

Ny
Review β„–28

Website said they close at 7. Called them they said they close at 7. Went in to get my oil changed at 2:40 and wasn’t told they won’t be accepting anymore people and that they closed at 4 today. What else would I expect at Walmart? I should have known.

Jo
Review β„–29

I had an oil change here. It was Great! They did it at the same price it would of cost for me to buy the supplies and do it myself. All I had to do is sit back and read a magazine.

Ta
Review β„–30

I pulled in an hour before closing with a fast leaking tire and they wouldnt even help me find the leak. I would recommend Kellys tires instead just down the street.

Ur
Review β„–31

I had a very nice experience, They are very nice and honest people, Help me from wasting money. I will go back again.

Na
Review β„–32

My daughter bought 1 tire and they never asked her if she wanted all these 3 and 4 $ charges were okay. So a 47$ tire cost 87$ Im really disappointed. Just because shes 17 doea not make it okay to gouge her wallet.Wont go back.

Di
Review β„–33

Excellent customer service. These nice gentleman diagnosed my flat tire and put a spare on my car at no charge. Saved my morning.

Co
Review β„–34

Took forever over double the time they said it would got stuck there three and half hours after they assured me it would only be an hour. Other than that The work was fine and the people friendly and the new battery seems to be doing fine.

ro
Review β„–35

Wow can u say 2 hr wait to mount,and balance 4 tires

St
Review β„–36

Service is rude, but prices are low. I wont go back. Staff was not interested in helping with answering questions, but in their defense, they had a line of cars and only 3 workers. Sadly under staffed.

Br
Review β„–37

Honestly they do not deserve my store I waited 1 hours for a oil change one car ahead of me and no car in the garage. Three guys, it takes three guys just to help one car with a tire change my wife can do that by herself . They are the worst place to go to for a oil change most of the time I have to wait an hour but over a 1 1/2 hour that’s ridiculous. I do not recommend this place to my family it’s up to you to go and live the experience.

Do
Review β„–38

They are so friendly but their time management could use work

Ro
Review β„–39

The service at auto center was good.They could use more help at the checkout. Maybe dual roll assistant.

So
Review β„–40

Good service, but the wait time was much longer than they said it would be.

TO
Review β„–41

Great staff always willing to help me with anything. We take all our vehicles to this Auto Walmart. They know there stuff here.

Ca
Review β„–42

Bought 2 tires. Great prices, first come first serve, so arrive early if you can. Friendly help.

Du
Review β„–43

The wait always always sucks. The tires are cheap, but are cheap tires. Its exactly what you would expect from a Wal-Mart tire center.

St
Review β„–44

It was slow but I did come in late and they still changed the battery in my van. I could have done it faster myself but it winter and cold outside .

St
Review β„–45

Said it would be about an hour and in reality it was a bit over two hours just to get a new tire put on. I dont like bring mislead.

ma
Review β„–46

Awesome ESPECIALLY Chris he was great got my car in and out in 30 minutes. Ill be coming back again

La
Review β„–47

Good prices but long wait

My
Review β„–48

They forgot to call me, but other than that I had no problem exchanging my battery and getting the prorated cost back.

Je
Review β„–49

Do a really good job for a great price and nice workers.

ma
Review β„–50

GREAT SERVICE & PRICES ON TIRES

Ca
Review β„–51

Great customer service and super nice and they were really fast! Plus they were open on Labor day when my tire went flat.

D
Review β„–52

Waited for 2 hours first in line watched them bring in multiple cars ahead of me and all I need was a tire change. Their service department is despicable. No help from management just absolutely ridiculous.

do
Review β„–53

So slow 3 hours to get tires on and I had an appointment so if your getting tires plan on hours

Je
Review β„–54

Great service and great price! Thanks

De
Review β„–55

Did a good job really impressed with their performance and professional attitude. Plus I had a shopping spree

Jo
Review β„–56

Cant find any electric carts for the elderly. To many people and not enough carts.

Ga
Review β„–57

Good service but took way to long of a wait!

Ri
Review β„–58

Totally worth it to get a battery here. I will look at tires soon.

he
Review β„–59

I called several times and no one answered so from now on I don’t call it Walmart auto center. I call it gost tire shop

Ry
Review β„–60

Oil change and tire rotation took two and a half hour. Granted I expected it to take an hour to an hour and a half, like they said.... But two and a half hour? Such a joke. An hour and a half into it they told me it was almost done, later when I checked they said they hadnt even started. Worst customer service ever.

Jo
Review β„–61

2hrs for oil change

Br
Review β„–62

Let me start off by saying their staff is very friendly. However, every time I have come here to use my warranty to fix a flat or rotate tires the wait times are high. Today it took just over 2 hours to repair a flat tire. If you plan on coming here make sure you can drop your vehicle off for the day and pick it up later.

Ch
Review β„–63

Ive been taking my car here for years. I get my tires and oil changes done here.

Sc
Review β„–64

Super slow, friendly staff. If youre getting any work done, make sure to drop your vehicle off.

Sh
Review β„–65

Not happy. That is all. Wasted my time again.

Ca
Review β„–66

They were fast and friendly.

Br
Review β„–67

Good work while I shop.

Je
Review β„–68

Was very disappointed very slow and not up on answering questions about products. Seemed like the didnt care about serving the customer To busy talking to fellow employees.

Le
Review β„–69

They are not friendly. The wait is always so long. They dont seem to know what they are talking about when i ask questions about my vehicle. I paid for an oil change & new filter, they left my old filter in and did not put a new one in. I wont go back, Ever!

Sr
Review β„–70

3 hours for a flat tyre.

Sa
Review β„–71

Was out of car battery but called another store for me.

In
Review β„–72

An hour to get an oil change is a bit much. But it is what it is.

Be
Review β„–73

Turned me away with a mostly flat tire because it was 15 minutes to closing time.

Je
Review β„–74

Friendly service

Pe
Review β„–75

Worst customer service ever cant believe how long they take

Aa
Review β„–76

Liked my service

jo
Review β„–77

Not a big fan

Pa
Review β„–78

Very clean, lovely spot!!

Ri
Review β„–79

Nice prices!

Si
Review β„–80

Bad customer service.

Ji
Review β„–81

Got a oil and lube done

St
Review β„–82

Wasnt there

Co
Review β„–83

Wally World!!

Ro
Review β„–84

Pity service I think they are going to Aser 3 hours to check a tire a single tire .. but now it decomposes something else .... pity service

An
Review β„–85

Very good service

Ro
Review β„–86

They have very good service

Lu
Review β„–87

Excellent

Information
8 Photos
87 Comments
3.5 Rating
  • Address:3180 S 5600 W, West Valley City, UT 84120, United States
  • Site:https://walmart.com/store/3568-west-valley-city-ut
  • Phone:+1 801-966-8493
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Payments
  • Cash-only:Yes
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