The Store Owner, Ham was absolutely the best. Hes very knowledgeable about the products. He is all very patient as we all know that purchasing a a new phone can be tedious & a long process.My only gripe is the lack of phones in stock...

This is under New management, Lovely People and willing to work with anyone, the service is wonderful The new owner is wonderful and always make extra miles to serve you, please go over there you will love their customer services and their product

Very helpful. Ham is the owner manager. Will give you good service and help you FAST and give you a better deal than any OTHER metro store and for sure any other company.

Very pleased with the customer service ! I will take the drive to this metro pcs store any time I was converting from android to Apple for myself & boyfriend & I believe his name was Eddie I think he’s the manager(owner) he was nothing but great & patient. Thank you all for great customer service ! I will be back soon to upgrade to iPhone 8 plus. We’re iPhone lovers now

Tony is amazing!!! He really helped me today! Very pleased with the customer service at this store! Its so nice to go to a store where the employees know what they are doing. Thanks Tony at metro on Northlake!!

The Store manager Ham Estiverne, he is one the greatest manager i met, Nice Person, great customer skills, if you have any question or any help you can go to see this handsome guy, he knows everything and has a lot Patient with customers, i love this guy name Ham

WORST PLACE EVER! Store manager sucks! I gave him a phone that I thought was unlocked. As a store clerk and STORE MANAGER, he should of made sure it was unlocked before trying to activate my phone. I was charged a $16 activation fee bc he activated the phone anyways. He kept telling me there is nothing he could do about the $16 and if I called the hotline and explain to a rep what happen, they will give me the $16 back. Instead I had to pay the $16 when I tried calling and my account was suspended immediately! He sure got me for my money. The store manager is name Ham. Do not accept his help.

Very professional very curtious and good people. It is always a pleasure to have Ham and Antonio attend me when I go to the store.

Got a nice otter case for my samsung s9 The guys also helped me with some settings on my new phone Awesome service

One of the best metropcs stores in the area nice customer service and good deals on their accessories and phone plans they listen and try to resolve any issues you have with your phone thanks guys for your hard work, went to buy my four phones from them and i love them.

Good morning, I love going to 958 North lake, The Manager is very Professional and has great skills, in fact i remember the Story the lady is lying i was there when that happened, she ddint want to Pay and the manager, the manager told her, if your phone is unlocked, she said yes and lied about, she is liar come, stop lying girl, you know you are scammer trying to scam People, the manager said there is a 16 for device changer, in fact i did mine also and gave me a receipt, call customer service they charged, people like are very discussing an very terrible liar

The worker ham is a scam artist. He tried to sell me a phone that was more then retail and then he realized that the phone was missing a battery bc the other employee sold it.after he locked my account he offered to sell me a refurbished phone for $130 which was more then what he tried to get me for the 1st time.after all the troubles the pos gave me the wrong account number bc I told him I was going to cricket.he is a scam

The manager tried to rob me of $32! i brought them a new phone that was unlocked to replace a different phone on my acctount. the manager told me it would cost 16$ to repace a device. i said okay. At which time he began the process which to not even a minute and said he couldnt do it because the phone was not unlocked. i said okay, but then i need to get my phone number back on my old phone. He then said it would cost me another 16$! what?! you never performed the first service, how on earth will you try to charge me AGAIN, or even at all! He insisted and would not give me my old cell phone. At this point i never bought anything, i had a valid sim.. so why charge? After a long argument... i left without paying the 32$ but oh how unethical that all was!He thought he could try to rip me off because i was nice...WARNING NEVER VISIT THIS LOCATION!

Great shopping experience carlos and his manager i wasnt sure what i was sure as to what i was look for but with wonderful prestige they got me in and out

Thanks god This Store is Back on life, new workers are the best. spanish english Not a problema no more, solutions, Good vibes thanks Antonio For u help

Great store with very helpful staff. Ken is great and knows his stuff.

Great store good customer service

I dont want to talk about the experience. Lets just say I asked fro a refund.

Super costumer service this guys need a diploma or something jajaja thankks a lot

Want there to buy a phone and the guy overcharged me

Best Services Ever

Ride and lazy customer service

Q great quality of people thanks for your help. thrownme q ando 4GLTE JAJAJ THANKS TO TONI FROM METRO