Was first time visiting them. Very knowledgeable, helpful. Will definitely use their services in the future

I am very grateful that they were able to come and help me out on the interstate in the rain. They were there quickly and even gave me a ride!

Super helpful, especially as someone who knows very little about cars. They arrived to tow my car in about 15 minutes (much faster than past services I have used), worked on my car within the same day, and kept me updated and informed through multiple emails/calls during the day. My starter and battery needed to be fixed and pricing was fair. The employees I interacted with were very personable.

They are great. Car finished early, and online pay option and e-notifications where awesome. 6 stars.

Correcting my review as my experience was great as it always has been for years. I don’t do reviews much and made an error. Thanks.Sandy Crawford

I recently had my oil changed at Richman’s but have had other work done to keep my 16 year old vehicle running. They are always clear and upfront about the work that needs to be done and at a reasonable cost. Always friendly and welcoming.

We were in a bind when fuel line sprung a leak. The tow operator was professional and courteous. Jeff kept us up to date on parts order and repair progress. After repair, the vehicle pickup took two minutes. One of the easiest repair experiences Ive ever had.

Great towing service I used to work here and I didnt mind the company. I dont see them on the road as much but you will always get great customer service

Charged me $17 to look at my tire and tell me it was busted. Told me they could find the tires I wanted. Quoted me $250 more than the business who ended up selling me tires I was looking for. I never leave reviews and am sure they do plenty of things fine, just thought it was funny to get an email asking for my review after that experience.

Kind of disappointed. They charged me $241 for towing (3 minutes away from my house) and battery connection fix. There was no parts needed. When I told them to tow the car to the mechanic that i usually go to (1 minute away), they were trying to charge me even more. Other mechanic that I usually go to would charge me no less than $100 for this task.

Very helpful, honest, and skilled! I was told by another service department that I had a nail in the wall of a fairly new tire and that it would need to be replaced. Richman’s found the nail, reported that it hadn’t gone through the wall, and that a replacement was not necessary.

The location is close to where I live. New battery was installed and oil filter service was done efficiently the day of my appointment.

Do not go to them for diagnosing your car! They will try to cheat you out of your vehicle. Honestly I think the good reviews you see here are fake. Because there is no way this guys are honest or even good at what they do. They are cheats .

It was a positive experience. The tow truck driver showed up within 20 minutes. Then they finished the repairs and had my car ready the next day. They even picked me up and drove me to the shop to pick up my car. I would highly recommend them! 5 stars!

Great professionalism and excellent prices. Thank you!

Fixed it up but decided to put a broken shield back on thinking it’s ok without asking then tried charging me extra to take it off after I said why put something broken back on as they replied it’s there for a purpose. But yet it was broken so it was defeating its purpose if it’s broken.

Need the driver to call me please he was great

As always the work was done timely, the staff friendly and a thorough evaluation of the car was done. I totally trust them with my car!

Tow truck driver “ROB” is AMAZING!! I’ve had him help me before with previous tows and helping get my keys out of my van. He remembered me today and he’s always friendly and professional and Ild recommend using this company due to his outstanding service each and every time.

I had an excellent experience with this business. The prices are fair, the customer service was exceptional and my car was finished and back to me in record time. I highly, highly recommend this business if you’re in need of any type of auto repair.

Fast, efficient service. Explained everything that I needed to know and were very fair with me.

I dont recommend this place to anybody 238 dollars for one tire and alignment the tire wasnt new and wasnt even the same brand of tire as the others.very unsatisfied with there service

Great job, easy to work with.

Excellent Service Thanks..

Very nice guy. I loved the texts that the provider as he traveled to my house. I would highly recommend them. Thank you for the prompt service!

I called Richmans Towing recently after seeing their ad at the top of my Google query for West Des Moines towing companies since my car suddenly starting dying a few seconds after turning it on and I needed to have my car towed to the repair shop I had just taken it a few months earlier. The person I talked to at Richmans said someone would be there in an hour, but the tow truck actually arrived about a half-hour early. After telling the tow truck operator about my starting issues, he asked if he could look at my car and I said yes. After he checked a few things my car actually started right up! I was very pleased and surprised that someone would do that, as it would have been better for him to tow my vehicle as opposed to fixing my starting issue. I was able to drive my vehicle to the aforementioned repair shop and they fixed it free of charge since, as previously noted, I had just taken the vehicle there less than a few months ago. I wanted to share this review because of the quality of service I was provided and how the tow truck operator may have saved me a lot of money with car repairs.

I bought a 99 cavalier (first mistake), I drove out to urbandale were I ended up not being able to start it and it would not go into park, I called these people and they said that it would only cost 78 dollars for the tow and if they could not fix it they would call and see if we could work a plan, so they said frame was snapped in half (it wasnt that way when I stopped at the hotel) then they said that I had two days to come get it when I told them I live almost 5 hrs away and needed to find a ride up, well they said it was not there problem but they price continued to go up and they dont pay you for the brand new battery that had no hours on it, they dont help you get stuff out of the car there are things in there with very personal information on it now who knows who has that or where the car went also I will not be paying for things they didnt do. Also this place doesnt even deserve a 1 star rating I have a large fan base good luck and I will not be referring people to you also the price ended up almost 200 dollars and I wont be paying.ILJLuke Johnson Entertainment on YouTube

Extremely quick response time. Text message updates are accurate to arrival time and very much appreciated!

I left work Monday afternoon to a vehicle that would not start. After troubleshooting for problems myself, I called Richman for a tow and to have the vehicle serviced. Dispatch was prompt in answering and very professional on the phone, made the first point of contact easy and set the tone for a good interaction. Dispatch (cannot remember the gentlemans name) said they would have a truck out to my location in thirty minutes. I wait maybe 15, if that, before I got a call from Robert that he was at the location. With me assuming the worst, Robert popped the hood and identified the issue. No tow, just a quality service call. The whole interaction from start to finish was professional and such a relief to my nerves and my pockets that I would recommend Richman and staff for towing and servicing. My next vehicle work will definitely be trusted to Richman.

Fast and great service! Had to have my daughters car towed out of the high school parking lot and sent to our mechanic. The driver was extremely helpful and friendly, will definitely recommend your business to friends and family.Thank you!

The nicest tow truck driver who has given my husband a ride twice now. They are starting to feel like family. He arrived in 15 minutes and handled his truck as though it was his own prized possession. Thanks for a great tow!

Car overheated to the max on the interstate. Had my 3 year old daughter in the vehicle as well pulled over on the shoulder. Tow truck driver Robert is an absolute blessing to this world. Took us to the shop for car repair, took us to where we needed to go, and cannot compliment Robert enough. Great service, great pricing, great speed. absolute pleasure working with these folks. 10 stars if I could

Professional: Very friendly, well mannered.Prompt: 25 minutes for whole process.Decent price: RWD car 2 miles $85.The fuel pump went out in my car and I realized I was going to need to get my car towed, I was afraid the process was going to take forever and cost a fortune but it only took them less than 15 minutes to arrive and less than 10 to load up my car. I was fortunate enough that I was covered for the tow through my insurance but I asked out of curiosity how much it would have been without he said around $85 which is pretty good keeping in mind I had towed to the nearest shop about 2 miles away.

Was told it would be an hour wait. Driver showed up within about 10-15 mins. Knew right where to go and had no problems putting my truck right where we needed it to sit!!

For years I have been trusting my vehicle care with the Richman team. Always professional and fair. Jeff and Steve have been great. They make it enjoyable to do business with. So much easier to deal with than the dealerships. A family owned operation that gets it!

Id stop by to have my vehicle, i was not no prices up front, just that we come pickup your vehicle and bring it to shop and let you know what it cost to have it repaired. Then I got phone call saying we charged $112.00 for diagnostic an hour then you have towing fee on top of it. This how business swingle you out of money. Also when you try pick up your vehicle, after telling the pricing to high. they b.s. you around on you getting your vehicle from them. When they making that money off you they got time for you, you get phones calls. The mintues you tell them no dont do it. They dont have time for you and you want get a call back neither.

They responded quickly so I didnt have to wait long. Driver was was very professional and friendly. Towed my truck to the dealership and he dropped it off and parked it while I dealt with Service Dept. Would highly recommend.

Rescued us with a downed trailer in the middle of our move from Wisconsin to Arizona. Inspected the trailer, picked us up immediately, got the tires quick, and repaired the leaf springs while doing it! 10/10 if were in the area and in need, this is our only call!!

Stayed in touch with me throughout the repair process. Very professional. Job well done

Fast, friendly and knowledgeable. Picked me up, and towed my car and myself where I needed to be. Had a great conversation on the way there too, really hope I never have to get towed again, but if I do these are my guys!

My step daughter blew a tire on a pot hole, asked for a tow to Discount Tires. The manager towed it to his station, and convinced Her he could do the work. The cost was twice as much. By the time I got there he was claiming very expensive tie rod work was needed. I said we are done here, and had the car towed to a good mechanic, who said one the the tie rods had been intentionally disconnected. This place will ripe you off given a chance.

Great service, have had several repairs performed here. The one tow I needed they had a very fast response time and fair pricing. Highly recommended.

Very quick service. The tow truck driver was very helpful and was able to get my car out and not even use the truck. Would highly recommend to anyone looking for a good tow company.

Very helpful came on time loaded my car and unloaded it while it was very low no damage thanks Rob definitely recommend this guy 👍

Arrived so quick definitely would be using them again

My car wouldn’t turn on and I thought it was the starter. Called to get a tow truck on Sunday afternoon and was astounded at the level of service provided. Not only was Richland BP and towing one of the few places open, but they answered my call quickly and gave me a 15 minute timeframe to pick up my car! Once at my car, the technician actually diagnosed the problem (battery) and gave me a jump start and told me where to find a new battery. Amazing service all around, I could not be happier!

The drive came before expected and was courteous and got my vehicle started within minutes of being there.

Quick response, great service. Talkative service guy, lol. Fair price. Recommended!

Always prompt and courteous. They explain in great detail to you what your needs are. Their pricing is very competitive!

Tow Driver was great very informative. Very respectful and kind . Great service will definitely use again

Woke up to a flat tire on a relatively brand new car. They got me in with in 45 minutes of me calling and the car was done 45 minutes later. Excellent service

Fast friendly service, towed and fixed my disabled car in 6 hours.

I believe it was Rob that helped me recently. He was very respectful, very personable, ECT Thank you!

Took my Monte Carlo in for an oil change and tire rotation. Brought my own oil. No issues, they got it done as expected.

I broke Down and called them for a tow and they were very helpful. the driver was very polite and gave me a ride to my house and took my vehicle to the auto repair shop. there is not a lot of tow companies that will give you a ride to your home as well! great job guys keep up the good work.

Had a great experience. They put an engine in my Caravan. It was done quickly and smoothly. I recommend them to friends and family.

I had to be towed. Tow was from Kruegers BP. They fixed my car over the weekend. I needed more work, and they gave me a ride to (and from work). My car was fixed professionally and thoroughly, and is now running better than in a long time. I had not heard of them before. I will definitely use them again.

Towed super fast with a wonderful price! Rob was great!!! Thank you for the fast service :) much thanks

They are very friendly and service is fast. My only complaint is if I am getting my repairs done with you guys, you shouldnt charge a diagnostic charge, I can see charging it if the customer decided not to get the repair done at your company, but chatgich a customer who has decided to get the work done there is a bit much, just seems like you are nickle and diming the customer to much.

They arrived earlier than I expected, and the driver was so friendly... the conversation helped take my mind off of my car problems for a while

They were very responsive to the call that was made, up and running inside of an hour. Very pleasant to work with. I will use them in the future.

The guy who helped tow my vehicle was friendly and a breathe of fresh air in a stressful situation. I didnt have to wait the whole ETA and he delivered my vehicle quickly and safely. Thanks.

On time, knew what he was doing. Didnt mind I took pics of vehicle on tow truck. Company checked on me, did a good job.

Over $400 for a new battery and diagnostics seems a little high. Was surprised at the total when I went to pick it up as they called and told me what the problem was but never gave me an estimate(probably my fault for not asking). I originally was having them tow to the dealership but the tow driver suggested that BP would be alot cheaper. So I went with it. After picking it up I took the receipt to the dealer and they told me that there total charge would have been $220. Live and learn. I wont be back anytime soon.

Last month we needed to have our car towed a repair shop as the hood release cable was frozen. The battery had failed and since we had towing insurance we decided to have it towed to a repair facility near home. After getting the phone number for Kruegers from our insurance co. we called them to let them know that we would not be there but the car would be unlocked and the keys under the mat and that the hood would not open. Well somebody dropped the ball. While the service was quite quick (the repair facility was surprised it arrived so quickly) someone either didnt inform the tow truck driver the hood would not open or he forgot but in either case the repair facility discovered the hood latch lever broken once inside their shop.We called Kruegers and asked them if they would just purchase the cable we would replace it ourselves. Unfortunately they declined our offer saying No one told them that the hood would not open. So even though their driver didnt deny breaking it...because they say no one told them that the hood wouldnt open then they are relieved of any responsibility.We towed the vehicle because the hood would NOT open. We would have jump started it ourselves IF we could have.Very disappointing.

Kruegers fixed my car after I had an altercation with a curb. They did it faster than the insurance company paid the claim. These guys are awesome and that is why I always get my gas and service there.

They did a great job with towing my vehicle first to their shop and than to an auto body shop, only charged me for one stop. Appreciate the help!

I took my car in here for an alignment. I have my car serviced and checked regularly so I was aware of what my car needed. The next day they call and quote me $1000 to fix a ton of things that arent anything in that neighborhood of expense to repair, let alone necessary. When I picked up my car, they charged me $107 for the absolute nothing they had done to my car. If you drive by and thing, wow that place looks shady, trust your instincts. Im taking my car elsewhere. What a scam. Just like all stereotypical car places that try and charge you to fix everything.

Polite punctual very nice professional very good job

Communication was excellent. Very friendly and workable.

I have been taking my car to Westside Auto Pros all these times. Until recently when they charged me $30.00 to screw the front license plate on. After this I lost faith in them.After reading some of the review, I called the guys at Kruegers. John took his time to answer all my questions. I took the car in for diagnostic. Since they only had to spent little time for the diagnostic, they only charged me half price of the full diagnostic. The technician who had worked on my car, called me and went over every detail.If I wasnt moving, I would use this guys for any future repair. I would highly recommend them.

Jeff and the gang did a great job diagnosing and repairing my surburban. I was back on the road quickly and the job was done professionally.

6:30am locked keys in the car and I could not have asked for better fast and friendly service.

Set up a towing for my car on Feb 2, 2015. They gave an ETA of 3 hours which I accepted because it was the day after a big snow storm. Within this 3 hours, they called twice, a minute apart, which I was not available to answer. They didnt leave a message. I called back after 15 minutes and they said that my request has been cancelled because I need to answer my phone whenever they called. She also said that theyre extremely busy and have a lot of business.I took my business elsewhere and if you care about service without hassle, you should consider doing so too.

Very speedy service, I was greatly satisfied with the service!

Prompt, courteous, helpful and genuinely kind. Highly recommend for Towing!

My car died & i needed it towed. I.just.googled & called the first #. Big mistake the person i spoke to one the phone & driver wouldnt listen to me about what came on my dash. Right away driver said altenator & then the supposedly did diagnostic testing for $100 & said altenator & kept trying to get me to replace belts. I normally take it to a place i trust, but i was stuck because i couldnt get a hold of them because of the time. I kept having to tell them no just the altenator. Went to get my car last night & it was completely dead. The guy at the office looked at me like i shouldnt be pissed. He said the guy would call me. Never got a call & when i called he tried telling me that he told me i needed a new battery. HE NEVER TOLD ME THAT OR PUT IT ON THE ESTEMATE that i have!!! Dont go here!!! My car is stuck there because Im trying to find someone to replace my battery who wont try & screw me over!!!!!!!!!!!

I got a flat tire on my way to Chicago. I needed two new tires and they got me in and out in 90 minutes. Amazing and so helpful.

My girlfriend needed an oil change, they were prompt and professional. I make sure when I cant fix something on her car, I go over to these guys. Great job!

They came to tow my car from work on a Friday. They took the weekend to figure out what was wrong and by Monday, it was fixed and cost just about what I was hoping it would be.I would definitely use them again.

The tow service is an extremely great experience and the driver is very great with costumers.

Awesome service ! Great people, my car broke down at night they came in less than 20 minutes hooked me up & got me home quickly & was very friendly. Strongly recommend you to go to them, you will not be disappointed. :)

I made an appointment for two pm to get my oil changed, THREE HOURS later my car was done. I called to inquire about the ridiculous amount of time it was taking, very nicely, and the man just kept telling me that they were busy and my car was done now. I received no apology, nothing. I understand being busy, but they, just are clearly UNRELIABLE . So unless you have time to waste I do not suggest taking your car here.

Fast arrival, friendly service with a quick resolution.

I had my vehicle serviced and they were very polite and did a great job, I was very happy with their work. thanks Guys!

The gentlemen who pick my car was very punctual and helpfully with my car

Be careful and think before u agree to their estimates. Geico connected me to them for a jump start. Since that didnt fix the issue, they were assigned to me to tow to Walmart. The person who came to tow advised me I would get better service at their shop. Its totally my mistake I should have rejected his offer because he was obviously trying to bring business to their shop. It was a messy early morning and I wasnt thinking. They ran the diagnostics and told me I needed a new battery and gave me an estimate for $300. He showed the price of the battery is $250 and he is installing for free. Its again my mistake I should have shopped around. But i was in a hurry. I then found out the real price of the battery is only $180. They could have been honest with me and showed the real price for the battery and charged me separately for installation. When I came back and asked abt these things the person at the desk couldnt give a proper answer. The weird thing is my regular maintenance I did with my dealership just 10 days before shows my battery was in good health. So I asked the guy if they have a copy of the diagnostics they ran on my car. They say they threw them away. Unbelievable. I feel I was ripped off and they r using their contract with Geico to lure in customers when they r in their most vulnerable situations like being stranded on the road.

Company helped in a pinch when I needed engine codes read and addressed. They gave me full printout of codes and went over all the work they needed to do before they did it. Will use them again for sure!!!

Had my car towed by Kruegers to be fixed here 6 years ago. They didnt fix it, & the tow was super expensive. I paid over $300 for the repair that didnt even repair anything. Took my car elsewhere & got it fixed for about $100.

Handy location. I go there for routine servicing as well as gas. When I had an immediate problem, they got to my car same day.

I had an urgent car issue that arose Saturday PM and Krueger BP was able to take care of it on that Sunday afternoon at a reasonable cost and in no time at all and had a good fix. Thank-you!

Great service! They were on time with their estimated arrival and went above and beyond when I needed a tow.

They always come through!! Great Customer service 👍

Awesome service!

Went above and beyond in helping tow my car, diagnose the issue, and take me home.

They stole my personal stuff out while it was waiting to be taken to a salvage yard . Dont trust these guys and dont use them .

I come in to this store every Saturday, the lady at the counter is so nice she has a smile on her face, she always asks me how my day is going, I enjoy doing business with this store and will be coming back. I believe the ladys name is Nicole.

Did a great job fixing my truck.

Driver nice but not sympathetic that i couldnt think of things i needed out of car because I had tears intercepting my brain cells at that timeBut cashier not a multitasker.and somewhat rudely way of engaging customers

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