Excellent fast service. They immediately serviced it the bike, replaced a piece and made it ride smoothly. I am thrilled with the work.I high recommend taking your bike there --especially if you want practical repairs!

Not the best option. I’m totally down to support local bike shops, but they should also encourage return customers and give people a good experience in the store. Their prices are high, customer service sucks, and don’t follow local covid guidance.

I am SO impressed with Rollin Cycles bike shop!!! I came in to repair my rear tire and met John, a young Penn State grad who has recently begun managing the shop. Ron, one of the stores mechanics, threw in a free tune-up of my breaks! More than helpful and professional!

Could not recommend this place more highly! Just picked up my single speed Raleigh (needed my brakes fixed and a fresh rear tire) and it’s never looked or rode better. Affordable, honest, helpful, capable. Five stars. Thanks Luis and Daniela!

Must be good over time ive bought 2 bikes and aluminum and a carbon fiber. Living in D.C ive had to replace stolen wheels bought tyres and innertubes. Stopped by to blow up tyres. New brake pads a helmet two locks and a rain coat and big bike pants. I sit eat a sandwich and read a book while i wait. Nice guys nice place and over 8 years they have been consistent. Owner is nice has a sense of humour deep down and laid back.

I moved away for about a year, but now Im back. I may still be in your database. I guess you are under new management. Do you still work on Bianchi bikes?

I recently took my nephews bike in for a tune up. They said the bike would be ready by Friday 10/30. When he called on Friday they could not find his bike. He asked how much the tune up would be over the phone and they said it would be $105.00. Fast forward to Sunday. They claimed to have replaced the chain and rear cassette and the price had jumped up to $175.00. I looked over the bike and found rust on the chain and rear cassette. Clearly, they had not been replaced at all. Also, the chain was covered in thick black grease. Usually a tune up includes chain cleaning and new grease which should not be black. I took the bike back to them and luckily I was able to get the manager to admit that they had not worked on the bike at all, even though it had been in their shop for 8 days! The bike mechanic (who was wearing a tie and vest that were very clean) then tried to argue with me and lie and say that the work had been done! I used to take my bikes to this shop all the time when they operated under the old management and the work was always done correctly. I hope they get their business together soon and realize that having new management is not an excuse for lying and attempting to rob costumers. It’s safe to say I will never recommend this place to anyone else. On a positive note I was able to get a full refund for my nephew.

Refused to replace a single spoke on my bike because they are afraid of the fact that it’s electric. Don’t go here if you’re bike is electric. They are afraid.

I rented a bike here and had a great experience. The bike was awesome. I went about 40 miles on it no problem. It was a hybrid bike but it still rode quickly and was able to handle some of the more dicey parts of the streets and trails in rock creek. They also had my size! I’m 6’3 so was happy about that. Also much cheaper than other places I checked. Bike came with a tool kit and lock. Beautiful forest is about a 10 min ride away from the shop.

I literally never write reviews but these guys were awesome!! I just picked up cycling as a new quarantine hobby and the entire staff was so friendly and helpful. They answered all my questions, helped me pick out exactly what I needed for my bike, and even installed everything for me and taught me how to use it correctly. Will definitely be going back for all future bike needs!!

I have been riding bikes since I was on a bike racing team in college. Usually I do all of my own work, but I took my bike in to get a complete tune up last week. Service was incredible and they did an immaculate job with every detail in regards to my bike. The front staff were very friendly and helpful, and the cost of service was 60% that of other competitors.I used to use Contes exclusively, but this establishment outshines them in terms of cost and service. I will be coming back regularly.

I went for a bike service expecting something not as good as Conte (where I go usually). But honestly, the prices, staff and service was 10x better. They fixed me an almond milk latte while waited and did some free work as well on top of the tube up (installs). Love these guys. definitely give them a look.-Nico

Great bike shop. They repaired a flat and I opted for a tune up, they did a great job! My bike rides better than when I first bought it! Highly recommend.

They took the time to tune up my bike on the spot, which was unexpected but incredibly kind and convenient. Our other bike will be handled within a couple days. They adjusted my bike for a more comfortable ride & my brakes are back to a perfect quick stop. They will be my go-to for any bike needs in the future!

Came in for a tune up and bent derailleur. Excellent service, Clean shop, very good prices, and cool and knowledgable staff. They also made me an espresso for me while i waited

I needed to have my bike boxed for moving. I called on 11/12 and asked if this is a service they do. I also asked how long it would take. After being told yes they do and a few days I said Id walk over to drop it off. When I walked in I reiterated bike needed to be boxed. I was told it would be done tomorrow but I said I could come by Saturday 11/14. I went in on 11/14. The bike wasnt ready. It was fairly loud in the shop but it was awkward that the guy was talking to my male friend with me barely acknowledging me when it was my bike. Anyways I was told its not ready. I asked when will it be ready and was told Monday 11/16. I go Monday at 3pm to pick up my bike, still not done. The person who I spoke to on 11/12 and 11/14 said it was the first time he heard the bike needed boxing. When I said I spoke to you both times he starts to explain that one employees family member passed away and another employee just stopped showing up. I asked when I could expect my bike done since Im moving on 11/19. He then goes on to tell me that hes going to bend over backwards to get my bike boxed to either have it done that night or the next morning. I told him ok but this is the third time Ive been told itll be done so just want to make sure itll be done. He proceeds to tell me that he has to go out of his way to get a bike box because they dont have one and theyre short staffed. Also that he doesnt need the attitude and I can take my bike. He grabbed my bike aggressively to which I said I can grab my own bike. He slammed my pedal on the door which isnt a big deal but just shows how careless he was being. Once outside then says sorry it had to go down like this. It actually didnt, somebody shouldve given me a realistic time-frame on accomplishing a job and then delivered on the service you were hired to do. Im not sure if youre aware but the box is actually the most difficult part to get for a bike as a layman without spending alot of money. Fortunately I had a friend in a suburb bring me one from their local shop and did it myself. The most frustrating part is last year when I spent $300-$400 on wheels it was here.

Outstanding service! Took my ebike for a flat tire and after fixing that, they tightened all the bolts, fixed my brakes, the horn etc all free of charge. Went above and beyond for customer satisfaction.

Its okay. Not the go to place, but maybe the second backup.

Top notch bike shop with knowledgeable owners. Warm, welcoming, and equipped with quality brands. I highly recommend this bike shop.

This place is a great bike shop! I come here exclusively for my bikes and I will continue to do so. No nonsense kind of shop. Their not a bunch of pretentious hipsters. They get the job done quickly and dont overcharge for it. They also sell parts which is nice to browse while wait for your bike to be finished. This is the only bike shop I would recommend to my friends in the city. Amazing!

My partner made an appointment for noon today (Sunday), and no one from the shop was here. We stuck around until 12:15 just to make sure, because it is a Sunday and I get someone might have had a late start. They just didn’t open the shop.

In November, I crashed my bike and needed some parts adjusted to ride normally. I took it to the shop up the street, who after 4 days decided the bike needed hundreds of dollars of parts replaced.I brought it to Rollin Cycles, and Ron took time to actually listen to the issue and reassure me. By the next day, the derailleur, brakes, and handlebars had been had been adjusted, and the bike is running well.I will be coming here for my future needs.

Always a good experience. John is knowledgeable and enthusiastic about cycling. Ill be upgrading with them for my performance bike.

Great bike shop! If you need service or a bike, start here first. Check out the new Greyp Bikes.

They are amazing. I’ve been taking my bikes here for a year now and I’m incredibly happy. They NEVER overcharge and always try to find the best and affordable option for you. Incredibly professional and with really good experience. I would never take my bike to anywhere else. With them I’ve done maintenance, changed my tires, assembled a very complex bike, fixed the brakes and they’ve always done an amazing job. Thank you guys!

Had a problem with the customer service but the owner reached out to address and rectify it, so happy to upgrade my rating. Got a bike tuneup and happy with the performance of my bicycle and work they did.

Awesome owners, apparently, store restocking with new bikes, great diverse options, great customer service, great energy, great bike enthusiasts, friendly shop to buy your new bike or bring your bike for any repairs.

The owner is nuts. Don’t come here. The owner messed up my bike and didn’t care. I recommend to not come here. NOT WORTH IT.

Very frustrating experience. Dropped off my bike for a tune up, new tires and a new saddle install. The front desk worker was rude and said it would be done in 1-1.5 weeks. I called multiple times the next week but the wouldn’t ring and would go straight to voicemail (which was full so I couldn’t leave a message). I went back in person 2 weeks later and it still wasn’t done. Same guy was condescending and told me it would be ready in the next day or 2. I told him about the phone issue which he was not concerned about. I went back 2 days later and they were very unorganized: couldn’t find my old saddle, and asked me if they put on 1 or 2 new tires.. and it was $50 more than I was quoted.

Excellent bike shop. Staff was friendly and professional. Will be going back for future needs

This place is price gouging on inner tubes. I purchased one inner tube for $16 and replaced my popped inner tube by myself. Inner tubes are usually $7-$10 and this place should be ashamed of themselves. Go down the street to the other bike shops that wont rip you off.

They helped me sort out my rear tire and explain every step of the process to me. I’m a novice and they took their time to explain everything to me. I really appreciate that. I will come back here in the future.

Definitely the best bike shop in DC. The owner is always helpful. Really recommend it over just about any local competition because the prices are fair and selection is large.

Friendly high quality service. I recently had a problem with a purchase. They corrected it promptly and made it right. I will go back.

Best bike shop in town. As other reviews have said, this is where real bike riders go for tune ups, quick fixes and quality gear without the frills and BS so many other shops force on you. The prices are great and service is always excellent

Have stopped by this place a couple times during supposed business hours and each time its been closed. No signs on the door to indicate when it might be open. Emails arent responded to. Voicemail box is full. Dont bother with this place.

Charles and team are very skilled and kind. They never try to sell me on repairs or upgrades I dont need. In fact, on many occasions Charles has stopped me from spending more than I needed to. When I do have work done, his repair work is always with a quick turnaround and priced fair.

Great service and staff. I recently had the middle tier cleaning done on my road bike and I was very impressed with the work. While they had the bike, they let me know of any issues with it, or things that may come up, and gave me the option to have them fixed at the moment. A few months and several hundred miles later and the bike still looks and rides great.

If I could rate more than 5 stars, I would. Honest outfit with knowledgeable staff. Dont overcharge you for labor on minor repairs. They tell you the truth and dont oversell you on additional tweaks if you can get on safely without the tweaks. Brought my bike in here twice for a front derailleur adjustment the first and new inner tube/to fix a bent chain ring. Theyve fixed both quickly and easily without me having to leave the store. Would definitely recommend for just about anyone with a bike.

Friendly staff who are eager to do thing. They made an error fixing by bike the first time. When I came back, they fixed the error without issue and to my surprise gave my bike a tune-up as well. Excellent service.

Worst experience ever!!! Very rude young guy, did not even let me into the store (two guys went inside before me) and said he couldn´t help me before I had fully explained what the problem was. So I went straight to other bike shop nearby and 20 minutes and 22 bucks later everything was fixed. Never again.

Got my first bike ever from here. I love it. When I went in to buy it, I got great consultation and help from the staff there. Gotta give a shoutout to Charles, he’s the best! Thanks for the awesome service 🚲

Got a new bike a little over a year from here. Decided to take a chance and shop local. It ended up being a mistake. The convenience of a down the street bike shop did not outweigh the higher cost, poor customer service, bad workmanship, and broken promises of management. I have dealt with them multiple times over the last year and am just fed up with the constant issues that seem to come up when I take my bike in for service. It started with problems with the bike from the beginning. From the moment I purchased the bike there was a overall lack of communication on when it would be ready to be picked up because they had to order it and build it in house. I had to constantly follow up to get a status update as to when my bike would be ready. Two weeks after picking up the bike I was riding down 14th Street and the pedals fell off. Wow. A week later the kickstand fell off. Followed by the bike rack coming lose. A few weeks after that the breaks started making a horrific squealing noise. They attempted to fix it multiple times but couldn’t and tried to convince me this was a normal thing to have happen. I didn’t buy it and pressed them for a fix and finally he begrudgingly got the brakes replaced under warranty with the manufacture. It was just one thing after the next...I always gave them the benefit of the doubt but the icing on the cake was when I went in for my “free one year tuneup” recently as advertised when they sold me the bike. Well it turns out I was a few months past my anniversary so it was no longer free. Disregard the fact that I came in several months prior to my purchase anniversary and was persuaded by management not to get it done at that time and to wait.I’m done with it. A mistake from the beginning. I will never shop here again.

Excellent customer service. Friendly and helpful whether I stop by just to pump my tires or to make a purchase.

Great bike shop. Very knowledgeable staff.They let me test ride several bikes, which I really appreciated.

Nice place filled with everything bike.

I took my bike here to have the my rear wheel trued up and brakes adjusted and received it back where the brakes rubbed and the wheel still wasnt trued up correctly.

They fixed everything I needed in one holiday stretch! I really appreciate them in the area! Thank you Rollin Cycles!

I went here as a first stop to try and decide on a bike. The owner was a bit brusk, but I chalk that up to having to answer my (admittedly) stupid questions and observations. I went back a few days later, for some test rides and found the bike I liked. I also found that the owner was a lot more approachable and kind. The bike was well within the range I expected to pay based on research, and comes with support from the shop at no charge. All in all, I am quite happy with Rollin Cycles.

I had a recurring problem with my bike and Charles, the owner, was extremely helpful and let me bring in my bike again (often not charging me). He showed real pride in his work and I will definitely be coming back to support this local business. Also, way less snobby than the other guys up the street.

Great staff, fast and efficient service (even with walk-ins), and reasonable prices. Thanks so much for your help!

I had a flat riding into work - didnt have everything to repair it.I called the shop around 2PM and asked if it could be fixed before the end of business.They said Yes and I brought it by. It was done in 20 minutes, new tube and new tire.Good price, good staff.

Its true: the employees are not the most talkative. But I dont need them to be. I just need them to nicely explain what needs to be done, do it on time, charge fair prices, and stand by their work. And thats why I keep coming back here.

The mechanic who assisted me was AMAZING! And the final price was very reasonable! Thank you for your help and allowing me to cycle through this city!

Back in March I bought a Groupon for a bike tune up at Rollin Cycles. I had a very easy time making an appointment to drop off and pick up the bike. Agree with others that the owner isnt the friendliest person but that doesnt matter. They did a great job tuning up my bike and making any fixes. When I left the bike was squeaking, so I took it back immediately and they fixed it for me. I also bought tools to change a tire tube myself and they were helpful and let me know if I ever needed help they could show me or suggested some good YouTube videos. Overall I was very satisfied with the work they did!

Great and quick service, but a bit too pricey in my opinion

I purely picked this bike shop out of connivence to where I live (shaw). Seems to be only really one of two shops around. Ive brought my bike here twice, and I will not be returning. First time around, I got a tune up. Everything seemed okay, but they forgot to tighten my rear break which I explicitly asked for when bringing it in. Not really sure what is included in their tune ups. Anyways, no big deal as its a small oversight, staff are pretty friendly too. Second time around is when is when the problems started. My rear break gave out one day, and I brought it in. I was told that I would need a new break pad and and they needed to bleed the brakes. Ended up being all in all $100, cool seemed fair. Got my bike back, felt great - except two days later, rear breaks went dead again. Brought it back in, they told me that the caliber was leaking most likely, and that I would need to replace the entire unit. At this point, I wanted a second opinion as Im starting to question what I just dropped $100 bucks on, they were also pretty slow with work at times, and at one point took a week to call me back. Headed over to REI, were you should take your bike BTW, they let me know that the last shop had bled the brakes incorrectly, and that it had contaminated the new caliber that they had installed. Explained the squeakiness. REI did a correct installation and bleed the brakes correctly. Been 3 months since REI did it right, and havent had an issue at all. Bottom line, I wouldnt return. Maybe this is an isolated scenario, but they lost my trust. The folks at REI are much more professional and provide a higher level of service. Just my two cents.

Wonderful bike shop good service.highly recommended

Omar installed some beautiful bullhorn handle bars for me along with new brake levers. I am impressed with the installation!

Great spot, A+ service

I went in to purchase a new bike, not wanting to spend a ton of money since I havent biked since I was a child. When I walked in, I was greeted by a staff of very friendly people who were all willing to answer any questions that I had. No pretentious attitudes, just a bunch of guys who seem to really enjoy their jobs. Omar let me take the bike for a spin around the block even though I was really shaky - even let me borrow a helmet so I didnt die! I ended up getting the works - fenders, lights, helmet, lock - and they installed everything. Free maintenance within the year, and he said that when my brakes loosen up from riding in the next few weeks, I can bring it in to have them tightened. Definitely recommend this place to everyone!

Super mellow staff and great bikes for rentals. Very affordable rental rates on hybrids and great information on where to ride in DC.

Let us out of towners pump our flat tire and checked our brakes. We paid them anyway since they were nice enough to take care of us!

Cracking bike shop. Bikes good, efficient service.

Friendly, knowledgeable staff ready to help fix your bike, tell you what parts you need or just help to educate you on bike maintenance. Great prices and good selection of parts.

A good bike selection, variety in parts, kind staff although not too knowledgable (didnt get the feeling that they were bike riders themselves) but they were extremely willing to help.

Ask for Charles. He will definitely make sure your bike is taken cared of.

Was rude with my father and disrespectful.

Kind staff. Many kinds of bikes available.

Rented a bike here at a fare price, bikes in very good condition, came with lock at no extra charge, excellent service!

Great service !They installed new caliper brakes on my bike .Reasonable prices .Hablan Español

I jammed and bent my chain - between the frame and the front set - on the way to work in the morning. Luckily it was mostly downhill so I could coast. I walked into RRC at lunchtime and they spent fifteen minutes bending it back into shape and retuning gearing rather than charge me for a new chain. I had to force them to take money for doing it. Life savers eh.

Ive never had my bike worked on here but buying parts was just maddening bc of the grumpy and/or unhelpful owner and staff. Its expensive too so doesnt have any redeeming qualities. Not what you want out of a neighborhood bike shop.

I hate to rate any bike shop poorly but unfortunately the service I received to date has been pretty marginal. The first time I used them, I had my bike tuned and cleaned and it came back decently but they never trued the wheel as I had requested -- essentially the only thing that needed to be done. The second time I used them was an emergency where I popped my tire. First issue was they werent open until 9am which kills the commuters who need to get to work. Once I got in, I found that they didnt stock any wheels towards the professional angle -- which is fine I guess -- but not ideal. After picking up a 20 pos tire I was sad to see that they wouldnt just pop the tire on for me right there unless I paid -- would have been nice for a comp. Once I finished changing the tire outside I found their pumps were broken and one of the assistants took it back to be pumped up -- which he over pumped to around 140psi... aix..Anyway -- good people, I respect them, but I cant necessarily rate this place well based on my prior service.

Been here a few times and never liked it. The owner has probably the worst attitude of any bike shop owner Ive ever encountered. I find most shop owners/workers to be happy for your patronage, kind-hearted, and overall friendly/fun people. This guy is none of those things. Second, this shop is expensive compared to others in the city. The work I had done most recently amounted to about $100 and based on my experience in the city it would have been only $60 elsewhere. Third, if youre looking to buy a new bike--dont do it here. The selection is very poor and they are not willing to help you find the right match. Fourth, located in the middle of the city, the location just really isnt great. Unless you favor riding behind the bumper of a city bus, all the good riding in DC is on the outskirts, not right downtown. So this place is out of the way and not particularly easy to get to (unless, of course you live nearby). As one of the other reviewers pointed out, there are tones of bike shops in the city, many of which are just awesome. So dont waste your time and money here--go somewhere that you KNOW is good. P.S. During one of my visits I also tried to use a Groupon--the owner refused to accept it, claiming that because I did not warn him that I would use it beforehand, it was not acceptable. Someone needs to tell this guy how Groupons work--it is NOT a requirement to warn beforehand. The question is, if he knew beforehand that I was going to use a Groupon, how would have that changed the work he did? Would have he instructed his technicians to spend less time, do a half-as-good job? Would have he charged me more to make up the difference? Suspicious at best. I complained to Groupon and got my money back from them, rather than make another visit to this bad bike shop.

Great service. Lower key than other bike shops in DC, cheaper choices than in other stores

VERY RUDE STAFF !

Had my tires replaced here. Competitively priced and quick.

Hands down the best bike shop in DC .

My favorite bike shop so far! Keep up the good work guy!

Great service

This shop sucks, went in today to get my flat tire fixed, 20 bucks for tube and work done, while the guy worked on my bike another customer came in, he went to help the new customer, after about 15mins I asked him what about me, he went back to working on my bike...I dont get it????

Nice folks there at Rollin cycles.

I would trust these guys with my life!

OK - so the owner may not be the most cheerful and the employees dont jump at the chance to help a customer. But without reservation theyve done the most competent job at repairs on my road/tri bike any place ever has. And thats what matters.

Very professional and supportive.

This is the worst BIKE SHOP in DC. Terrible Customer Service, RUDE, and limited selection. It should actually close. They actually did have what I was looking for but is was such a bad experience I went to Amazon.

Wonderful walk in service.

Terrible customer service

Best shop in DC

Rude staff