They did a great job on fixing up and updating my bike, it runs so smoothly- they fixed it real quick, just like my bike is now!

The good: I went in after a crash to get my front wheel trued and the tube replaced. The mechanic who helped me (whose name I unfortunately missed) was friendly, professional, and very quick. My total was under $50, which was pretty reasonable.The bad: As I was checking out, Neil (the gentleman working the front desk) made an uncomfortable comment about how he liked taking money from women, and was strangely insistent that my bike must be older than I thought (despite me mentioning that I’d looked up the serial number to find out how old it was). I laughed it off, but it was an uncomfortable interaction, and soured the whole experience.

The best efficient customer service in DC when it comes to bike shops. I wanted to fix the loose brakes, other places asked me to leave my bike for the entire week!!!!! With City Bikes, it took 15 minutes. That’s it. Well I was lucky that they weren’t working on other bikes before mine. But still, the experience was efficient and fast. I love it!

On a walk-in fixes a rear flat tire and did a quick inspection to see if I needed a tune up. All under 10 minutes. Great, friendly, transparent service. Highly recommend and I will be going to City Bikes from now on.

Honest, friendly service and good quality of work. They’ve saved me from myself too many times to count.

Great to see that this is still a great bike shop. Everyone there rides and you can tell. From the folks in the workshop to the folks in retail, they give great advice, are quite friendly, and make you feel comfortable.Right now they are practicing social distancing with no contact payments which works well.Love a good bike shop, glad Ive got one close.

Amazing and very knowledgeable staff! This place has been in Adams Morgan for decades and has not varied in quality. I did not get the gentleman’s name who helped me, but he knew exactly what I was looking for and explained to me how to use it on my bike.

I stopped by because my rear derailleur wasnt shifting correctly. Theo diagnosed the problem (frayed cable) and swapped out a new cable in ~15 minutes. He even showed me how he diagnosed it so I can check if something like that ever happens again. I cannot speak for sales, but the repair was quick, friendly, affordable, and well done. It was absolutely fantastic service!

Avoid if you can! I have been a loyal customer at this shop for years since I live right nearby, but it has gotten progressively worse as far as service and reliability, and after my experience today, I am never going back. I walked my bike with a flat tire from Georgetown to Adams Morgan yesterday evening in order to have it close to home and pick it up and go in the morning. When I picked it up after getting the message that it was ready this morning (i) first there was a piece missing on the tire; (ii) the seat had been left way high (also, why? it was just a flat repair), which I noticed the first time I left, so I went back; (iii) the guy who lowered the seat didnt tighten it, so as soon as I left the second time it fell all the way down; (iv) I went back and got the seat fixed, left again, and after 5 -7 minutes, the same tire was flat again.At that point I really needed to get back to Georgetown, so I walked it and left it at Bicycle Pro Shop in Georgetown (where they were wonderful) and got the flat repaired there. When I got back to City Bikes the guy in the back fought with me over giving a refund for $27.50 that theyd charged me for the flat repair, saying I needed to have brought the bike back to them in the first place. I couldnt do that, because I needed to get to work. This place absolutely cannot be relied on, and has rude and at the very least careless -- if not incompetent -- people working there. Apparently theres no oversight, and you cant even call them to let them know theres been a problem, since theres no longer even a direct phone line into the store. Never going back.Update: I wrote the manager an email asking for a refund and got an incredibly rude series of emails in response, arguing that the problem was my bad carma and not the careless service.

Mark is awesome! really easy, painless transaction from a clear expert, and a friendly person

Super helpful! They gave my bike a thorough inspection, and were extremely thoughtful about repairing what needed to be repaired for cheap. In particular Theo was an EXTREMELY helpful employee. Polite, courteous, fun to talk to, and enthusiastic about helping. The energy of the building is great and my bike rides like never before. Theo deserves a raise and the bike mechanics do too!

They were very helpful. I went in just before close and they were able to help me out with repairs without keeping the bike overnight. 5/5

Friendly, excellent and quick service with really fair prices!

Mark and Jason were super speedy and helpful with my fix! Much appreciated

Had a bike where I had to change almost every part. The customer service was just amazing. Mark was understanding and was able to explain what I needed and what was happening. When I came in to pick up the bike was just so excited and thankful for all the help.

As a long time bike commuter that is newer to DC, I have been extremely satisfied to find a great local, neighborhood bike shop. Fast and friendly service, very reliable for everything I have had done including a full service tune up and most recently, replacing tires!

These guys are great! I know nothing about bikes and they’re always really nice and explain things to me. Never patronizing about my lack of knowledge.

Changed a flat in 3 minutes for reasonable price. Service was friendly and professional

I have been a loyal customer at City Bikes in Adams Morgan for the last 8 years. Sadly the team seems to have changed. Two young guys (one claims to be the store manager) are serving customers now.The other day I needed a replacement spoke for a broken spoke that was still on the bike. They first claimed they would need to remove the spoke to measure it (clearly wanting to charge the full price for a spoke replacement). When I insisted on just getting a replacement spoke, they used a piece of paper to estimate the length (They could not be bothered to get out a proper measurement tape). As a consequent they got the length of the spoke wrong by more than 1/2 inch (even with the paper method is hard to get it this wrong). When I returned to ask for a replacement, they outright refused claiming that because they had not been able to take the spoke out, they were not responsible for the mismeasurement. One of them even claimed it is simply impossible to measure a spoke while it is till on the bike. Everyone who regular repairs bikes knows that this is simply not true. When I confronted them with the simple facts they got quite unfriendly to the point of being aggressive and asked me to either pay for a new spoke or leave. As I was starting to feel very uncomfortable with two of them getting loud, I left. As mentioned, I used to love the store. In the back they had a team of folks who repaired the bikes and who were kind, helpful and even willing to creatively problem solve. The new team in the front of the store instead is incompetent and clearly has not interest in serving customers to the point that they get aggressive.

So thankful to have a resourceful and reliable neighborhood bike shop. These guys consistently help keep my vintage road bike rolling and troubleshoot any other bike problems I have.

Beware of upsell. I came in with a squeaky front brake. Without even looking at it the mechanic wanted me to pay for a new break pad (front and back). I smelled BS so I left. I took it to Silver Spring Cycles and the mechanic there told me it was a toe-in problem and showed me a DIY YouTube video.Talk about a tale of two shops. I’m sure City Bikes Adams Morgan isn’t the worst but just make sure you get a second opinion before you spend a small fortune on simple problems.

Great prices, great doods, sleepy cat, n my bike was fixed super quick!

Excellent customer service. Bike was repaired & ready the same day it was turned in. The rep provided great advice. I recommend this bike shop.

Fantastic knowledgeable team!! They always provide great service and suggestions.

Friendly and helpful, with a good inventory when you need parts in a pinch.

Good people, good local bike shop

Great experience recently - bike needed a bit of a tune-up+. Staff very responsive to my text questions and I was able to speak to mechanic over the phone. Been going to CB for about 20 years, wont be changing.

Took in my bike to have the gear shift cables replaced - service was timely, pleasant, and very affordable.

Theo was so helpful in answering my many questions and explained all my options very clearly. Great service!

Im newly back in the bike world, and the folks at City Bikes Adams Morgan are great about explaining things and answering my questions. Theyre super knowledgeable and helpful and have always had what I needed/wanted. I highly recommend stopping by for any bike troubles!

City Bikes sold me a bike that was recalled and deemed dangerous by the bike maker after the bike maker had issued a recall notice. They kept the bike on the sales floor without any notice that the bike was recalled. I didn’t realize the issue with this bike until I was injured as a result of the issue the bike manufacturer had indicated was dangerous. I brought the bike back and they refused to acknowledge that they had sold me a bike that had been recalled before I bought it. They have kept my bike now for more than 3 months without providing updates on the status of the bike.

Even with the shortage of bike supplies and busy schedule, they were flexible enough to get me new tires and install them within hours, without an appointment. In Portuguese we’d say “nota dez” for service

Great shop, good prices. Been a customer for ages.

Such a great experience! I went for an inner tube and a patch kit and it was such a seamless visit. The guy working there was super helpful and friendly, even when I asked for the wrong thing. Also, their COVID-safe set up is super efficient. I will definitely be making this my go-to bike shop!

Really helpful people there. Have gone there a few times for general maintenance advice, parts, and work for some of the bigger stuff and theyve always been super nice and caring.

Polite, knowledgeable and friendly staff. Does a good job managing crowds, allowing one customer in at a time with partitions and air filtration.

After I was in a bike accident that made my bike unrideable, City Bikes made the necessary repairs in less than a day, costing only as much as a tune up, and the bike is riding beautifully again. Id recommend them to anyone needing bike advice, repairs, or a reliable shop to help with small stuff.

I came to the shop having a run down bike and without knowing anything about bikes. Repairs were done in half a day and the price was great! Super nice staff too. Will come back

Need more people working here and better covid protocols. They were only letting one person in at a time and there was a line out the door.

I’ve been to City Bikes twice in the last week (for two different issues with my bike) and each time I’ve been in, it’s been the most pleasant experience. My bike has never run better! :)The staff are knowledgable, friendly, and super easy to talk to. Unlike other bike shops I’ve been to in DC, I don’t feel like they’re trying to nickel and dime me. I really appreciate and respect their covid protocols and love what they’ve done with the bike queue - one customer + bike allowed in at a time and they spray your bike with alcohol/water solution upon arrival and pick up.

BLUF: I would consider an alternative shop for repairs unless youre in a pinch.I took my bike to these guys on 13 JUL for a deflated rear tire and rear brake slippage. They were friendly and evaluated the problem quickly with a timely turnaround as well. HOWEVER when they re-seated/sealed the back tubeless tire, they missed about a 1 cm gash on the sidewall. The tire gradually leaked before my next ride so I stopped at bike at a different shop near the ride to re-inflate it as I thought it was likely just from being re-seated. When the back PSI hit 35, sealant started spraying out of the sidewall. The guys at the shop tried plugging it without any luck. Thankfully, I had a spare that the other shop threw on while they patched the missed gash. During the ride, my rear brake continued to slip (which granted I was warned may happen if the issue was not due to air in the line). Fast forward to today, I stopped in the shop and Trent, one of the techs that didnt originally service my bike, agreed to credit the fee for the tire towards replacing the brakes and rotors. After I left the shop, Trent called back and asked that I come back in to talk with the tech that originally serviced my bike. He said there was no way he missed the gash and it didnt happen while the bike was in the shop, suggesting that I did it after I left the shop. If I somehow managed to slash a sidewall between walking the bike home on a flat sidewalk, riding the elevator up to my apartment, and walking into my apartment then I need a new tire brand. I didnt even ask for my money back, I just asked for the money from the service that was performed incorrectly be credited to another future service. This work was supposed to be guaranteed for 30 days and they did not stand by that guarantee even after they were the chance to rectify the discrepancy which is why I wrote the review. Again, I would go elsewhere if your situation permits.

Super knowledgeable and friendly staff. Really quick turnaround on my brake servicing.

Fantastic service by the team at City Bikes in Adams Morgan. Super friendly and very covid-safe.

Came to city for a month of work, brought bike, forgot helmet. Lights. Asked, the guy working there found exactly what I needed in short order, gave me options and now I have a great set up! All in less than 15 minutes. Great resource!

Couldnt be happier with my experience. Recently had my bike stolen and know very little about bikes- needed some expert recommendations. Johnny found me the perfect bike and made the purchase as easy as possible. Plus, they were all so truly friendly and easy to chat with! Highly recommend.

Really appreciate my local bike shop. Honest and friendly mechanics!

Had some new pedals installed on my bike, so fast its like it never happened. So polite, so professional.

City Bikes did a great job on a tune-up for my bike. It rides like new.

They know what they´re doing. Neil was extremely nice and went to the extra mile to fix my problem. Honest, hardworking and straightforward guys. I will definitely go back there again!

Excellent shop. Always know theyve got me covered.

Quick and friendly local bike experts changed my tires and tubes for the upcoming season! Thank you!

These guys are amazing. Even now, during the pandemic, the service was quick and excellent. My bike needed a chain replacement, and it was done quickly. Right after that, they also did a quick repair on one of the tires and didnt even charge me for it.

Amazing and friendly service especially for a novice cycler. I needed new cleats and came in to ask a few questions and hopefully use my new bike that same day. They answered all my questions, helped me find cleats, and did it all in their covid-safe shop environment that they have made. Please skip Amazon and go to great local stores like this. I will be back soon!

Friendly, knowledgeable, quick. Excellent covid procedures.

Super fast turnaround time, friendly service and impeccable work all at a reasonable price

Bought my first bike from City Bikes AdMo and could not be happier with the customer service! The folks that work there are personable, knowledgeable, friendly, and helpful! I’ve been back several times just to ask questions or to have something installed and they are super responsive. Definitely recommend!

Over the phone and in person they were extremely helpful. They held a bike for me to come try out and purchase that same day even though theres a shortage in availability right now. They werent pushy when I turned down some additional items.You can find some street parking nearby the shop or at Safeway then walk over.

I bought a tire tube at 10/14/2020 from this store, went home filled with with air and it leaked. I took it the next day at this store with a recite to get a replacement only to be told that only if the tube has 6 holes that are made by poor installation. I explained that it was not installed and the manager of the store started fast talking me about trying to get a free product and got dismissed from the store by calling in the next customer.Was the time it took me to write is review worth 9$? No.With this review make any difference on the this practice? Probably not.But it does alleviate some of the helplessness you feel when you are wronged.Note:- The product was sold in unsealed box- I was never shown the defection.

Went for what I thought was a small problem with my tire air valve. Turns out the inner tube was folded. The person there fixed it on the spot right in front of me and said it was like performing surgery. In and out in 20 minutes, no charge. Will definitely be going back whenever I have bike troubles.

Great community bike shop! They do a great job of honest work and making sure that you get the care that you need for your bike. I really trust them with any bike issues i have.

Did a fine job.

I am a long time customer of City Bikes. I have purchased new bikes from them and routinely rely on their service. During this pandemic, I am even more impressed then ever when it comes to their already high performing customer service. There friendliness, professionalism, and intentional personal customer service is genuine and appreciated! I for one, will continue to be a satisfied customer of City Bikes for life! Join me!

First off, Arthur, the shop manager gets five stars. He is knowledgeable, friendly, and not pushy at all. I was searching for an affordable (under $1,000), steel touring bike. I visited 5 different shops around town, and this is the only store I found that sold Jamis bikes. Arthur let me take his own personal Jamis Aurora bike for a ride, and I decided to order my own from City Bikes.When my Aurora bike arrived, there was a slight irregularity with the frame. Rather than ignore the problem and sell me the bike as is (they probably could have gotten away with that), Arthur wrote be a personal email explaining the problem. One week later, I had a new frame and some upgraded Schwalbe Marathon tires with my new bike.I ended up getting a great steel touring bike for $923. Mission accomplished. Thank you Arthur!One suggestion I have is that the bike mechanics should try to make eye contact and greet everyone who drops in to have their bike worked on ASAP. When I dropped into the shop, there were two mechanics working and several people waiting awkwardly waiting to be recognized by one of the mechanics. I understand they are focused on the work, but all you have to say is, Hey! Ill be right with you. :)

Prompt service with great COVID precautions

Friendly staff, go above and beyond to answer questions. Thanks!

Closed before listed time, just needed a simple item.

A staple DC institution. My dad went here, I go here, and my kids will go here for anything bike related. Always quick, honest and reliable. Marcus is the man for technical stuff.

I have gone to City Bikes in Adams Morgan twice. The first time was a few months ago for a quick question about an issue with the brakes on my commuter bike. They provided advice and a temporary fix, and then they went above and beyond by taping up my ripped seat -- all for free.Last week I went in to have a new chain, cassette, big ring, rear tire, and wireless bike computer put on my road bike. The service was reasonably priced (I paid $90 for the services listed above plus a new tube). For comparison, the Bike Rack in Logans Circle quoted me $105 just to replace my cassette, chain, big ring, and rear tire, so I appreciate the reasonable prices at City Bikes.I havent had any issues and my bike is working great, but I appreciate how they have a month warranty on their services. I will be coming back here for my future bike needs and would certainly recommend to others!

Shout out to my man THEO! Talk about outstanding customer service. I was on a ride through dc from Arlington and happened to pop my inner tube in the admo area. Normally I have a spare, but at this time I did not. So I look up the nearest shop and City Bike admo comes up. It closes in literally ten mins. I get there and there’s about five mins till close and explain to the guy in front I just need a quick inner tube change and that it was kind of an emergency since I had to ride back to Arlington. The man gives me a snarky “we close in five mins I’ll sell you a tube and you can do it yourself.” Seeing as it was goin to be my only option I accept. When taking my bike into the store to get the tube, my man Theo asks me what I need and the man who initially helped me mutters again something snarky under his breath like, “cant be coming in with five mins asking for maintenance” and walks out. Theo heard this, and tells me “look man, if you gotta go back to Arlington I got you. It’s no trouble, Just hang tight out front.” My man changed my tire in literally 3 mins and was even going to do it for FREE! But I insisted on paying him for the trouble and for being there right at close. He apologized for the initial guy I spoke with and told me “get home safe man.” Talk about grade “A”customer service and personability . If you go in this shop ask for Theo. Theo, if you read this. THANKS AGAIN BROTHA! I move to DC in a week and you will definitely be my shop of choice for all my needs.

Friendly staff and very helpful!

Affordable and reliable local bike shop! They take care of all my needs and have great customer service.

Helpful and friendly staff! Nice selection of of bicycles, bicycle parts and accessories. Also you can get your bikes repaired here.

Quick, easy.

Friendly staff, quick service, and amazing group rides. Thursday night hill rides have 4 climbs over about 15 miles. Ride leaders are knowledgeable, identify hazards, and keep the ride going. Highly recommend these rides to all.

Bad service, generally snobby - look elsewhere.

Throughout the many years of biking I’ve reluctantly had to come into city bikes for various reasons. However, this time really got on my nerves. I just bought an inner-tube for my niece which happened to be the wrong one. Ok cool, I go back to city bikes and get a refund or exchange it. Nope you can’t do that. It’s company policy that there are no refunds or returns for inner-tubes. Mind you I was there and back in the same hour. I was not given a receipt or clearly told that I would not be able to get a refund. As for customer service the guys are alright but don’t get me wrong there have been a few times when the guys have been some jerks. I’m all for supporting local businesses but come on people don’t have money to just throw away. *I left them the inner-tube and told them to give it to the next person for free..

Very nice and helped me find a gift

Very helpful employees. Convenient hours. I got my wheel trued here for a good price.

Pedro put on a new chain and cassette for me, explained what he was doing, and was so careful in his work that he discovered another issue, that my hanger is bent. He tried to fix it as best he could and offered to change it out with no maintenance charge if I have problems with it this month. I was very happy with the service!

The staff here was so so so kind and explained everything to me about becoming a new bike owner. They even pulled up maps to show me how to get around on the safest streets with the fewest inclines.

All of the staff I have met at the Adams Morgan City Bikes location have been super cool and helpful. Recently I had stopped in for advice how to modify a rack/bag that I had not purchased from there and they were more than eager to help me figure out a solution and set me up with parts to do the modification and wouldnt accept any money. The guys seem knowledgeable and willing to share information. We talked bikes, local trails, non-local trails, races, etc... I look forward to spending more time there and supporting the City Bikes as a customer.

I can’t speak for every location, but I won’t be wasting my time at the Adams Morgan shop again and recommend you don’t either.It’’s not worth going into the several things they’ve done to annoy the hell out of me the past few times I’ve gone to visit (I was in market for a new bike) but the basic issue is that their customer service is, on average, horrible...from sales to service.So, I bought a new bike elsewhere. However, I wanted to take the pedals off my old bike to put on the new one. I got one off with my park tool but needed a longer allen wrench to get added leverage on the other, which was giving me trouble. Given this place is close by, it seemed a no-brained to run in for some quick help as I just needed someone to stick a wrench in the back of the pedal and give it one tug to loosen it. Well, the“mechanic” wanted $8.48 to do just that, on one pedal. Are you freaking kidding me? I walked out and, that’s that. I already had a poor opinion of this place, but that sealed it.BTW, the hardware around the corner sells the right size hex key for $1.79.

Very fast service

This bike shop is the real deal. Biking is my main means of transportation in DC, and this is the best priced and most reasonable bike shop Ive been to in city. The staff are down to earth, very knowledgable, and have never tried to oversell me.

The nice guys at city bikes helped teach me the right way to take on and off my rear tire! They were so patient and didnt charge me. Ill definitely be using them for all future bike supplies and services because of this. PS - they have cats in the store! Love it!

Brought in a bicycle for breaks and gear repair and must say they were pretty understanding with the delay for pickup. However, when I came back for it, the break was making the same exact noise. I went straight back and asked for a pricing for full repair of the old bike, to check if that’d be worth it. They just sent me the full break change price, and even after that service it never felt like the break was 100%.

Bought a nice commuter bike here almost a year ago. The staff has always been very helpful and my bike is fastest when City Bikes gets their paws on it. What more can you ask for?

Great service!

A store run by real cyclists; I was happy to have my carbon road bike worked on by someone who actually understood it. I was a bit surprised over the cost -- dont expect discount parts or Internet prices here -- but they were very flexible with my schedule and treated my bike extremely well. Ive had my bike worked on at a half dozen places in the DC area, and while they did a few things I didnt ask for, they did a _really great job._ Seriously, Im not sure Ive had this level of service anywhere.

I have been to this location of City Bikes many times for both parts and servce and I have never had a bad experience. A couple of years ago, I bought a frame online to build my own bike, and I ended up going to City Bikes for a few parts and to put in a few things that I didnt have tools for. I always had great, friendly service and the prices werent as bad as I expected on the work.

I love to bring my bike here every time something is wrong. They are super helpful and nice. Its just the right price for a work well done. :)

Overall, I had a great experience with City Bikes. All of the staff were very personable and friendly, but not in the Im-trying-to-make-a-sale kind of way. Saul helped me pick out a new bike that I am loving to scoot around on. I will definitely return.

All the folks at city bikes are totally cool. they know their stuff and will totally help you if you need accessories, work on your bike, or just have questions. ive gotten lots of parts there and have always been guided in the right direction on what to buy. happy to call these guys my local bike shop and will be going there for all of my biking needs.

Great neighborhood bike shop! Great service on a few tune-ups and emergency wheel repairs.

The gentleman that helped me was so apologetic about not having the item i needed but was quick to refer me to another shop that could help!

Nice shop! Good selection of Specialized and Jamis bikes. And a good assortment of accessories as well.

Im new to the DC area, and City Bikes is the third shop I tried. I really recommend stopping by, theyre what a bike shop should be. The mechanics are fast and friendly, which is more than I can say for some of other shops I went to. Prices seem about average as far as bike shops go, but you dont mind paying because the service is great! Id rather ride the half hour to city bikes then stop by the shop closer to my house.

I went in on the recommendation of a long-time DC bicyclist. The customer care was great--they were friendly, knowledgable, helpful. I went for a seat for a kid on an adult bike and they finished the installation much faster than I expected. Everyone I interacted with was great and kind.

Ladies and Gents of the bike world,I’m just here to inform you that these guys practically stole my money. I came in to fix a minor issue with the rear hub and some guy automatically begins to talk about some “you’ll need to replace the wheel entirely,” and he didn’t even bother to examínate the problem. I should had never listened to him. Smh I paid an entire 100 dollars for a cheap wheel that wasn’t even the color I wanted or the corresponding 29c tyre. They essentially have ruined my favorite because it hasn’t been the same ever since.I mentioned to that “They will close down if they don’t respect their customers and their money,” but they’ll realize that no Customers means no Bike Shop.

Great place, nice, knowledgeable staff. Ive had two bikes fixed here three times and theyve always been good-humored and helpful. Would recommend easily.