I’ve met some nice/helpful people in store, however whoever is managing their phones (specifically customer service) need to be fired. I called about 7 times just wanting to know if they had a product available in their store and I was put on hold and hung up on each time. They wasted a good 2 hours of my time and turned me into a Lowe’s super fan because I will never shop here again.

This Home Depot is very convenient if you’re in the Rhode Island/Brentwood NE DC Area. They offer a verity of products that can help you with your Lawn, Garden, Appliances, Painting, Outdoor Patio, Home Improvement, Cleaning Products, Tools/Equipment Rentals and many many more. I really Appreciate the help from a young male staff who was working in the Garden/Mulch area, he was very Helpful and Knowledgeable with assisting me with the products along with a young female cashier on the inside of the store. Now you can never get the help you need when you’re in the store aisles. Every time you asked a staff member who’s in the same aisle as you. Can you help me with something? Their reply seems to be, I don’t work over here and they don’t know who can help you..!!! Home Depot needs better training for their staff who’s working in the store aisles..

Recently I was at this home depot to buy pad locks and processed to the isle to find one, unfortunately most of the things are misplaced and it was hard to know the price. Grabbing two of different pad locks and goes to the register to get help to check the price and asked one of the employee to help me to check but she was not happy and murmured something that I cant hear but at last she did it and I paid for one and then left.WHO IS RESPONSIBLE TO HELP THE CUSTOMERS?

I came here for the kitchen cabinets project. The lady is so helpful and friendly. She takes her time explaining all the questions we have.

I approached going to this Home Deport with some trepidation based on the 3.8 points and reviews of customer service. I could not have been more pleased than what I found. Beverly B in appliance and Chris in Cabinets were readily available, knowledgeable, courteous, and friendly. They each knew their product, gave excellent advice, and made figuring out what to buy for my kitchen redo a pleasure. I hope management will read this and let them know that Beverly and Chriss professionalism was much appreciated.

Staff is courteous,nice and very professional. Store is well equipped all items for home day home in/outdoor needs. Store is neat and organized, also professionally cleaned daily. Check them out. You wont be disappointed.

Truly love this place, makes me feel like a big kid Ina candy store. Great selections and excellent customer service.

I am a 74 year old, diabetic amputee, who has has been coming to this store for years(why I dont know). The staff never can tell you where something is, or they will tell you thats not my department. It happens almost every time! I will be to Montgomery County, from now on. GOODBYE.

One of my favorite locations always can find what you need. Great inventory and the staff is always helpful.

Love home depot, customer service is execellent!

The Rhode island Ave location is the worst. I am disabled and the motorized chairs are never available and working. I asked an employee about it and he blamed it on covid 19. That was not acceptable. No more patronizing that location. Needs looking into by their corporate office immediately!

I always find what I need here. Staff are very friendly and helpful. Plants are great quality here with great return policy if you get a bad one.

This is more of a review for Michelle, who works over in the Windows and Door section, rather than the Home Depot itself.Michelle was amazing and incredibly easy to work with. She was patient as she explained all of the different window options, sought out the best price, gave great advice and followed up with the manufacturer on a later date to rush the delivery and secure the order in a timely fashion. In other words, she went above and beyond and was a delight to work with. Will definitely be coming back to her. Thank you!

Convenient location but the store always seems low on specialty products and staff seem underpaid/undervalued. Worth the drive to lowes for better customer service.

Nice place, nice people. Just make sure to keep valuables out of site in car while shopping. Ive seen a widow get broke in times past here.

Absolutely loved the night time shift people I worked with good hard workers very friendly

Please come get your shopping carts. Im sorry my neighbors take them. There may well be 100s of them if you check all the buildings. @Edgewood Terrace

We spent $6k on hardwood floors and signed up for text message updates about delivery. Delivery was scheduled for Jul 7th and we planned to be ready to receive the flooring.On July 6th, while we were away at the dump, all of our flooring was delivered with no notice to us. Thousands of pounds of floors was left near the side of the road with absolutely no protection, and no one to receive it.We had no way of knowing. It wasnt stolen or rained on, bit it certainly could have been. We would have no way of knowing.Will avoid Home Depot in future, cannot be trusted with big purchases.

Great Home Depot Freud Mt staff always available to help you find what your looking for. Some things were sold out per norm considering current state of things but overall they had almost everything came in for. Also had a great floral selection inside and outside.

Bushes half off, got a nice assortment to prep for next spring

A staff member named Kevin helped me in the store this evening. Without me even asking, he graciously helped me find what I was looking for. He was extremely friendly and kind. He even pulled up a large step ladder to grab an item that was out of stock from the very top shelf. I could tell he is extremely hard working and finds pleasure in helping customers.

I rarely need to go to Home Depot but whenever I do the associates and staff are always pleasant in helping me find what I need in such a large store.

They have Milwaukee packout new three-drawer and four-wheel dolly and a great variety of everything. Big volume store.

This store is massive for being in DC but their customer service is horrendous. Store associates want to argue and hassle you if you ask them to get a product off the top shelf when product isnt on the bottom shelf.

Pretty good Home Depot in a very convenient location with plenty of parking.Courteous staff. The lumber guys are really helpful and are more than happy to provide complimentary cuts to lumber in order to fit it in your vehicle.Good selection of power tools and a 10% military discount.

Great home, they should hire more people to make it a better experience since its the only home depot in DC. Customer service could improve a lot.

Found what I was looking for and saw some useful new stuff too.

You can find pretty much everything but some things you look at online are not always there. The sellers sometimes are quite inaccessible.

I went to get keys made and the customer service was pleasant.

Really bad costumer serviver this people good for anything dont help espen to much time terrible experience

Busy place but well stocked. Plenty of helpful staff.

Well organized and stocked. I felt overwhelmed at all the things I could buy. Not Home Depots fault, but Ive always loved how they organized the store. Its a creators playland! Great job at keeping your shelves stocked and customers happy!

Very good experience customer service. Good walk in greetings Ashley has a great way obvious the floor and surroundings helps brin gives Great assistant with walk throughs and finding locations for customers Brian has a very awesome way to help and seek skills for customers. I would say they are an amazing team. Keep up the good work/ Keep going.

I had a good experience here. Helpful staff and cashier.

Very many people standing around doing nothing. One lady on her phone water 1 plant over 30 minutes...( I watched and timed over 33 minutes)others die...

Excellent place, all that you need in tools is here!

I can never find someone who knows were something is..i end up finding things on my own

Lowes is better for fence wood panels

Its a home depot. They have everything and the staff here have always been helpful - if you can find one who isnt busy helping someone else. The only complaint I have is that its always very busy.

No employees in the store. The ones that are there are lazy and rude. They are not helpful at all. I’ve had to come here several times in the middle of a move and was so disappointed by the lack of service at this store. Needs new management and leadership

This HD is like most HD, theres never anyone around when you need help. It seems like you only see those orange smocks at the register or walking in the opposite direction.

Poor customer service but what do you expect from a store in DC. You’ll find vastly more knowledgeable person(s) in the parking lot looking for work then anyone being paid to wear the apron.

Is a great disorganized place where you can find mostly everything construction related. And it’s updated since most things are online only, so, they mostly want you to stay home and wait for materials to arrive.

Home Depot is always the Best place to go for all of your needs with your home repairs and other things you need to get for your house, apartment or anyplace u want to repair. I love it 💘❤♥ 💯👌🏿👍🏿👍🏿👍🏿

They have everything and more good place to get everything you need, if you have a commercial account its a good place, you get to checkout way faster

I ordered a window and it was not the dimensions specified. I have been trying for over 2 months to talk to a manager but each email and phone call ai make is brushed aside and Im told over the phone My manager will call you back but I never get a call back and my emails (I send 1 email a day) are 100% ignored even though I have been verbally informed the emails have been received. In this regard the customer service is down right atrocious. Yet in store help is impeccable. Management needs to assess this!

I wish they could clean the parking lot and originze it more....

The place to be can never get enough of place always a task waiting to tackle

The Home Depot made me start driving to Lowe’s…they need more workers who have experience in home projects.Not to mention they are always out of stock of something I need

I am having my kitchen remodeled and my consultant Karen was very patient and helpful 🙂

Returned a Penske Truck from Miami in Washington, DC...fast and courtesy service, unlike the Miami pickup experience that I committed earlier.

People work there did not take care of customer they are ignoring you when youre asking for something I think they need to training better

The rental place has great staff they have all the tool I need to get the job done

Love their App experience. It’s so easy to navigate the store.

I found all the healthy looking plants and flowers that I needed.

Associated was very helpful. Im always reluctant to go to large retailers, but I got surprisingly personal service

It seems that you always need to chase down a employee to get help and when you find one they tell you it is not their department. There are a few employees that take pride in their jobs and know their departments well and will give good assistance in finding what you want even if it is at another location. Note: That is not the norm and good luck on finding a manager quickly. I have spent an hour getting assistance on one item that I found listed at their store on the internet and staff did not know where to find it in their stock. Bring a lunch.

Im late in buying my summer plants and vegetables. Still had a good variety at excellent prices.

No complaints just would like them to stock birdhouses and bird feeders

Found every thing i was looking for staff was very helpful.

Great service. Great location. Place was clean. Parking lot was huge but a bit narrow.

The worst customer service I’ve been talking to. They don’t even take the time to fix their own mistakes. I don’t recommend Home Depot.

Poor customer service in aisles. Issue with overcharging on lumber.

I guess this store is as good as any other location, but they have rats running around in there. The staff have given them names! I do my best to avoid this store.

I went in for a few plumbing fittings and came out like I went to a flea market and the grocery store. Needless to say I received a few words when I walked in the door. Clearance deals always get me and whenever I am able to roam at my pace and go through each aisle, it becomes a full day and full pay check when Im free to roam. Not a good thing. Home Depot is an amazing store with a ton a variety, but some things will be more expensive than a wholesaler.

Sales Person VPT6M00I was trying to pay, the woman hung up on me 3 times and shouted. It is ridiculous for a woman to talk to a customer in this manner.....!

It had everything that I wanted to buy at the price I wanted to pay.

Good store, lots to choose from, you can find just about anything you are looking for, only short coming is sometimes you cannot find an associate to assist you. It is not good to seem lost in such a stocked store. Maybe they will have more staff in the coming months.

In the store you find everything

Didnt find all plumbing parts I needed, products were unorganized; looked like the day after black Friday.

Anytime I need some tools some kind of component or anything to work on my house I can always swing past this home Depot and get it really quickly the eyes are organized the people are friendly and they all know where things are. I went in to buy some new outlets for my home decided to switch out to USB and USB C

Its the same as it has been for years. You need to know exactly what you want and where to find it before you go inside. There are a lot of associates just standing around, but not one of them can actually help you. For example, cutting lumber to length.

Awesome location and experience.

This Home Depot has almost everything you need as many other Home Depots but it is hard to get a staff to help you, the selection of plants is not to varied. Customer service on the other hand and what works best for my household is to buy online for pickup.

As usual, they have it inventoried on the Home Depot app, but when you get there it’s just mysteriously missing. I can’t tell you how many times this is happened and I’ve just gone to Lowe’s

Not really a fan of home depot, I prefer lowes. This location isnt that great. The customer service is hit or miss all depends on the day. My most recent visit I was trying to get some blinds cut, I ended up waiting around for a total of 3O minutes while asking staff members who passed by for help. They kept telling me they didnt know how to work the machine and calling for help on aisle 33. When the correct guy came over to used the machine to cut the blinds he found that the machine was broken. Soo theres that.

I had a 1:15 appointment today. I arrived at cabinets excited to begin kitchen project and waited for 30 min. No one even asked me if I needed assistance. I finally left. Home Depot confirmed appointment this morning.

Worst store I’ve ever been to. Item I was buying didn’t have a price sticker and the cashier said I would have to go all the place I got it and find a sticker myself. Nice. Very nice.

Always find the products to repair or maintenance, excellent!!

Curbside service was fantastic and the Associate was very friendly! I will be doing this again!👏

Good customer service.

Good prices and options for maje jobs...

I place an online order for curbside pickup. It was not ready by the time I got to the store. The guy told us we could pick out our own stuff because they were very busy. We didnt have a problem with that as we didnt want to wait a long time for our order to be ready. He said he would bring us the receipt for our order but he never returned. We waited for approximately 30 minutes for him to come back. I spoke to the manager who was able to bring out the receipt.

I was able to rent a carpet cleaner and chain saw from here for a great price!

Was overcharged on several items. Told the cashier, and he was totally confused. Told him to return the items to my card and re ring with the correct price. He was confused what to do. So he gave me cash and started ringing the items. I told him that I didnt want cash just return to my card. After about 10 minutes. I asked for another person who could help. Other than that, I enjoy shopping at Home Depot.

Overall, a positive experience but the staff could’ve have been more helpful

Always has exactly what I need and affordable.

James (asst manager) was great helping us find camp chairs we needed. Great service.

I just went there looking for something 👀

Very big Home Depot. Lots of stuff. Very good service

I need a door and they a lot

Good plant variety. Pretty large Home Depot.

Staff was very helpful, was looking for an item and needed help.

Well...I got measurements for a storm door taken through Home Depot and ordered the door based on those measurements. After a bunch of phone tag with the store, I was then told I had to physically go to the store to schedule someone coming to install the door, which I did. I’ve now been here for 30 minutes and unable to find someone who can help me despite talking to three different employees. Went to the door section which was a ghost town so I found an employee who called for assistance in the door section. I waited for about 10 minutes or so, then went and found someone else, who told me to go to Customer Service. Went there and they told me to go back to the door section and called again for someone to go there to assist me. Been sitting here back in the door section, alone, for another ten minutes. I’m gonna give it another 10 minutes and in the meantime look up other companies in the area that might be able to install this door for me, because I have wasted about all the time I care to trying to find someone to help with this.

Very nice plays, I went in there with my Dad to return something. We didnt waste anytime there. Staff was helpful and really did put our health as a priority. They made sure all costumers were social distancing. 4 stars, good job.

It was ok. With the husband. Im not a fixer upper😅

Knowledgeable service staff! Well organized store. If they dont have it there, the service desk will help locate it or order it.

I love home depot but this store and the staff were horrible! Not enough inventory and the staff are not kind and they won’t help you!

Well-stocked, conveniently located, and helpful staff.

I know this Home Depot well so it is always an easy in & out for me. The employees are extremely helpful if you ask them a question. They always have someone directing check-out traffic which I find very helpful to keep things moving quickly.