I trusted my Audi S-5 to Service King and am thoroughly satisfied with their professionalism, attention to detail, timeliness and ability to keep me informed throughout the process; great job SK!

The best service, the best work and I havent been to many places in 50yrs where everyone was courteous and happy to be at work and help, hope I dont every have a need to go back, but if I do it will diffintly be here, this was my 2nd time, never disappointed, love them there

I was involved in an accident and I was referred to Service King because they guarantee their work. The staff was very efficient and friendly. Everything was clearly explained to me as far as what would be taking place. They also sent me updated via text to let me know the status of my vehicle. Very clean facility. will definitely use them again. My car looked amazing too.

Needed to have back bumper repaired due to another car bumping me. TheService King Collision of Waldorf, MDrendered excellent service and customerservice! I highly recommend them for any car repairs you may have. My car looked showroom clean when I picked it up!!

This is the second time we have used Service King. Their customer service was excellent. We received frequent updates and our cars were ready on the date given. Service King worked with Enterprise for a car rental and that went very smoothly. I would definitely use Service King in the future if needed and will tell my friends about it.

My brief visit didnt allow me to really give any information on the mechanics or staff.

Had a few scratches and dents from an accident. Insurance sent me to Service King and they did an excellent job restoring it. Highly recommended.

Fast, friendly and very informative. I received text messages at least every other day with a status update on my vehicle and they completed the work two days earlier without sacrificing quality work.

From the moment I contacted Service King until I received my vehicle back my experience was awesome. The communication was clear and professional, everyone I spoke to was friendly and knowledgeable. The mechanics did an amazing job and it was completed on time. Thank you Service King!!!

UPDATE: Just received a truly genuine apology from David, and I actually would consider returning. Just maybe with a different clerk...INITIAL REVIEW:Based off of many online reviews, I know the collision repair services your company provides are immaculate. What turned me away was the condescending, sarcastic, and frustrated tone of Diane, the front desk clerk.I came in asking for an estimate of damages to my car. Upon entering, Diane barely looked up, and came across as annoyed. I asked her for the service, and she proceeded to tell me ...it would be a waste of my time and yours... if I didnt wait for the insurance company to take care of necessary procedures. I told Diane that I completely understand that process, but it is highly possible damages were not going to be covered for certain reasons (that I should not have to explain). Diane also said ...I know what Im doing - this is my job in a persistent condescending tone. I asked her to calm her tone and lower her voice. She then, after about 30 seconds of arguing, decided to take my appointment, and I told her that I hope she does not usually talk to her customers in this manner.As one of 345 locations in the United States, Im sure another Service King location has superb customer service. However, there are no amends that can be made as services were rendered at the Waldorf Toyota Collision Center. I have contacted the general manager, David Roberts III, along with Service King guest relations. I am hoping to receive at the minimum, a sincere apology.

Ver professional and my vehicle was completed a day earlier. The administrative staff made my entire process stream less.

Absolutely overall great experience, professional service and great work done on my vehicle, I recommend Service King to any and all, the staff was courteous and friendly.On a scale of 1-10, 10 being the best, I would give my overall experience a 10 hands down.

I was really impressed with the quality of work done on my truck. I did have an issue after the car was returned to me, but they were very quick to rectify the issues and give me exceptional service.

I am very impressed with the care and customer service provided by Service King.My paint job came out spectacular. I also had a part that was only manufactured overseas and they made it happen and installed the equipment with grace.I was humbled with their timeline but it was best for the work to be truly great! Ive been to other centers and they gave me a rushed job and it was noticeable. Im appreciative and again leave it to the professionals...Service King! Grateful!

This place is amazing, awesome customer service best Ive ever experienced. Both Chris & Russell went out of their way to make sure that I was satisfied. They need a raise 😎. Im sure that they will make sure that my car is well taken care of and that itll be perfect when I pick it up. Id most definitely recommend this place to anyone else. Great service once again.

This is the second time getting my car fixed from service king!!! They are so professional and give updates everyday!!!!! Chris and Dave are the best and so is the lady that takes the pictures and marks up the car (in a good way) lol but i will always go to service king and you should too!!! They are the BEST

The front staff was friendly and walked me through the entire process, but trash was left in my car. I had oil residue left on my center console and all over my door. I had this white powered substance left all over my vehicle it was a mess. Never going back!!!

They did a very good job of fix the damage to our car and they did it quickly too.

A+ customer service. Service King should be the model for all companies for customer service. Everyone I encountered on the phone and in person was very helpful and professional. The work on my car was completed a day early and it looks great. I wish Service King would branch out to doing other auto repairs so I can bring my car to them for regular maintenance. Chris was fantastic. He explained the process and thats exactly how everything went. No surprises. Im sorry I dont know everyone i encountered at the Waldorf branch by name but they were all great.

Very professional. Always keeps you updated on progress

Always seem to raise the price on the estimate once you leave vehicle for repair. Told me it wouldnt take long and then called to say more expensive and would be 10 days. Need my van to make deliveries. Picked it up and will go elsewhere.

I had my car worked on after an accident and not only are the people there very nice, they take care of all your needs promptly and keep in touch with you about how your car is coming along and when the pick up date is expected. The date they told me was the exact day and time I was able to pick it up. Service King is located on old Washington Rd. In Waldorf. I highly recommend this place to take your car. They did a great job on mine.

Their Service was top of the Line! They keep you informed everyday the progress of your vehicle and the stage of repair it is at. They have outstanding customer service.

Amazing customer service and quality work done quickly!

The Representatives are very thorough & friendly too. They gave me my estimate & when they are finished I get a warranty on the work. There work is guaranteed. Its nice relaxed environment to sit & wait.

I was very please with Service King repair of my car the technician assigned was very professional from the time my car was delivered to their shop I was updated daily on progress of the repairing until completed I was totally satisfied and a special thanks to Chris job well done.Preston Jones

Professional services, was thankfully satisfied

I brought my 50th anniversary convertible Camaro SS2 in for repairs. My experience was beyond expectations. I could not be more pleased with the way the car turned out and the attention to detail from the tech that did the work. Spot and looks incredible.Additionally the team kept me informed on the phone and via text each day. The correspondence was always positive and helpful. I would HIGHLY recommend the team in waldorf for repairs. The camaro is something highly valued and important to me and they took incredible care of it and worked hard to make it whole again. Job WELL DONE! Thank you for all that you do!

Im in the process of getting my car fixed at this location. And so far I see now why it took so long to get an appointment. They are thorough and the service is top notch. I highly recommend.

Here we go again!!!!!! My truck was hit again in the back, Allstate sent me back to Service King to have it taken care of. As usual Diane and Chris Vann hooked me UP!!!!! They are the rock stars of Service King!!!!! Keep up the good work guys because I really appreciate the service. I had a piece on my truck that kept coming off and Chris had them repair that along with the repairs to the truck. THANKS!!!!!

Great service! They always let me know what they were working on and if they ran into any issues. They even finished working on my car earlier than expected.

Worse body shop ever!!My 15 Chevy cruze still has primer in the door jams, over spray on the rear window,the area where the spare tire goes was never fixed allowing water to enter my trunk. My A- puller was never buffed (deep scraches). They put a RS badge over a small dent that they never fixed. The worse part, my rocker panels were severely damaged. I was told that they can pull them out. A few weeks go by and I get underneath and see body filler that was never sanded down or primed.One more thing, they never called me, I always had to call them for any type of update on my car.Unprofessional/horrible work ethic/ Bad craftsmanship.

Kept us constantly updated. Repairs look great.

1/17/18: I am updating to advise that the Area General Manager contacted me immediately. I sent him the documentation of the repair that was done and a reimbursement check was issued to me in a very speedy manner. While I was unhappy with the service provided I do give the company props for reimbursing me for my costs without any hassle whatsoever.Took my Cadillac CTS there for repairs due to collision with deer that damaged the left front quarter panel and front bumper of the car. Went through Erie Insurance and chose this shop because we were offered a lifetime guarantee on the repair .This was a few months ago. Now in December of 2017 left front headlight is out and we get a warning ticket from the police. Take it to my regular repair shop as with this model the whole front clip of the car has to come off to get to the headlight assembly. What do they find? Bare wires, cut wires, some wires wrapped in electrical tape. Had to trace out the wire to the harness to find the break. Called Service King today to find out what they will do as this cost me $262. Was told I would have to talk to the GM who is out for the week for surgery. He is supposed to call me back on Monday 12/18 or Tuesday 12/19. I will follow-up with them again on Tuesday the 19th if he hasnt phoned me by then. I do expect a full reimbursement. I will update this review to advise what the outcome is. Overall I was not thrilled with the service this shop provided at all from the onset. I am even more dissatisfied now.

The best auto body shop around they have A1 service and also updates on your vehicle I even got my car back 13 days before it was estimated to b repaired great customer service and the best overall experience u can get thank god I chose to come here and not where GEICO tried to make me go if u want the best service king is it

A little slow checking back with me but overall I think they are great

So far so good. But only theough the admin & estimate process. Ill update once the vehicle is fixed. I will say it is taking over 8 days from time of estimate to the date Service King can get my vehicle in for work.Update: absolutely the worst customer service I have ever seen (but this excludes Diane @ the front desk ). Havent even picked up vehicle yet! Projection for work completion went from 5-7 days to 19! Asked for explaination & the service MANAGER hung the phone up on me! Twice! Really?!

These guys are great. Their customer service exceeded all expectations I would have of a body shop. The quality of repairs is amazing. These guys really care about your vehicle.

Granted the customer service is admirable the overall work ethic is upsetting.I turned my car in and hadnt received any updates or a time frame in which my car would be ready for up to 5 days. I finally called to check on the situation and apparently my car hadnt even been looked at because the mechanic was out of town for a family emergency. So my car wouldnt be ready for almost 3 weeks since he was so behind. As apologetic as the staff was I was understanding and know that sometimes things happen but, it still is an inconvenience to have to pay for a rental for that long and annoying to not have been told this at the time of drop off so Id be able rearrange options. Also why is there only one person doing this?Then I call around 3 the day before my car is supposed to be ready to check and see if itd be available for pickup in the morning. NOPE! because they tried using recycled headlights my insurance company would not approve of they had to order new ones and wouldnt know exactly what time those would be in but it wouldnt until at least after 430 and they close at 6.Another inconvenience, another day using the rental due to work hours, and I had to make the effort to reach out yet again.

State farm sent us to a local body shop in waldorf. signed the papers for the insurance company to get an estimate for my pick up truck. according to state farm they didnt authorize a side grinder to be used on my trucks exterior panels of my truck. The manager of the service king argued with me and said my wife had signed papers giving them permission to begin repairs. total bs. i went to the shop to decide if my truck was totaled and i would take a check or keep it. left more conflicted then i arrived. manager says state farm gave permission. state farm denys. confront the manager again after holiday. the story changes once i tell them they arent getting paid by me and state farm totalled the vehicle. now the story: they were doing a tear down to inspect damage which required a side grinder on my exterior panels that just happen to have been cut perfectly to remove the damage. asking for clarification was to receive hostile behavior at best. i appreciated the front door girl and the office manager deciding that telling me what i needed to know while i stare at a tech who is face palming the entire visual mess. after 15 years dealing with the public i know lies and bs when i hear it. now my truck is worse then it arrived. i cant get an answer from service king. i get hello calls but no return with answer calls. apparently they cant locate someone to decide if they should make things right. but i did get screamed at for asking why a side grinder was needed to diag the underside of the leave springs on the bed of my truck ( totally visible from 10 ft away) ill have to continue to give reviews until someone decides to answer me. so far Ive been extremely professional with them in return Ive been screamed at, kicked out in frustration to my reasonable questions. told to lie to the cops, and had a manager call me with a sandwich in his mouth. which i very nicely asked him to call me after he has had his lunch. if you just want to get the situation over with without understanding the process just give me a check service, this is the place for you to go. PS. DONT SIGN THE FRONT DESK PAPERS! they waived them in front of me like the bible yet started repairs, o wait its a tear down, no repairs, tear down, definitely tear down without written estimate, notice ect.

Car has been there 2 days and no updates.called to get updates and got transferred around.left voice mail still no call back.checked online and could not get status either

Awesome customer service 👍 Russell

Good job so far however there is some rattling going on in front of van

A guy by the name of Shaun worked on my car. He was awesome, very polite no and professional.

What a poorly run company this is. I called this morning to confirm that my rental car and appointment was still on. The rep from Service King confirmed, of course when I get there no rental car...game over. If you cant meet a minor expectation like that why trust them with your car. Ill never use Service King again!!

Very professional 👍

My place of employment.

Great customer service

Awesome service.

Slow motion is the word.........

Never again 😂