Im a new rider and needed gear from head to toe. Chris helped me out, answering all my questions while helping me find the gear that fit my needs as well as the correct sizing. He respected my budget and did not pressure me to exceed it. I would highly recommend this store.
I came in the cycle gear to look into getting a new helmet and received a red carpet roll out, or at least what it felt like. I worked with Jon, who took an incredible amount of time finding me the right helmet. Scanned my ID for financing and was approved in less than 30 seconds for the entire amount of the helmet (which wasn’t cheap and with less than average credit..) so ended up upgraded the Bluetooth as well, which Jon installed in a matter of minutes. If I could rate higher I would, really great experience from start to finish.
My brother and I were on a long distance moto camp trip. We realized my rear tire needed to be replaced before we returned home. I quickly reached the second wear bars. This happened on a Saturday afternoon. Try to find a place open that could change the tire…no luck. We were 260 miles from Vancouver Cycle Gear. We made a call and Jason was amazing, he went above and beyond to help us. We arrived at the store Sunday am. Jason advised us that he would have enough staff to change my tire at noon and showed us what tires he had available, he was very knowledgeable. He sent us to a great diner for breakfast and auto parts store for tools we needed. Once we pulled the tire Jason was quick to change the tire and make sure we were set to go. I am a big fan of Cycle gear because of friendly, knowledgeable, helpful staff. This experience was just over the top! Thank you to Jason (and the rest of the staff)
I’ve had two recent experiences with Cycle Gear and both of them were outstanding; Specifically the Spokane and Vancouver locations. The customer service was on point, they did everything they could do to take care of the customer and went above and beyond. Brian, the District Manager is a 10, he understands customer service! Chris, the manager at the Vancouver location… again, above and beyond to make things right. I rarely leave reviews…. But these recent experiences deserve some feedback!
Great prices, products, and service. Always my first stop for motorcycle gear!
I had a great experience at Cycle Gear! The guys working there were very engaging and had lots of questions about my current gear. They pointed me towards the jacket that was the right fit for me and my needs, as well as helping me understand the armor ratings for my new riding jacket. I was very pleased with my overall experience!
Cycle Gear is my favorite motorcycle gear store for sure! They always have what I need and at a good price. Their staff is knowledgeable and friendly. They always let you know that you noticed and tell you they will be right with you even if they are stupid busy! Love Cycle Gear!
Ive had outstanding & meh experiences here. All my recent trips have been great so maybe theyve cycled the poor employees out.This location has a fantastic selection of basically everything. The store is pretty big and well laid out. Employees are friendly enough.
Great place. I’m impressed with how much they offer out of one place. The staff I’ve worked with have been very informative and kind. They’re very knowledgeable and have answered all my questions in a friendly and helpful manner. The prices aren’t too high and the products are great.
I am NOT really happy and/or satisfied with this ordering experience. I am really glad I ordered well in advance of the birthday that these mirrors were going to be presents for. The mirrors received were different than the pictures of which I ordered. One showed up in about a week which is to be expected, the the other one took another week or so. If this type of treatment happens again, I will have to take my business some where else.
Good selection of riding gear, helmets and tools. Customer service is always friendly. And, now, the RPM account that works across Revzilla and J&P, makes it much more convenient.
Awesome service, performed quicker than advertised. Top notch shop & even better people.
This place the best.Everyone who works there is helpful and knowledgeable without being pushy.Good selection of gear, maintenance stuff and accessories and prices are reasonable.
My wife and I needed to get communication units for our helmets. The staff was great and helped us to install the units and how they work.Very good.
Great friendly staff answered any questions you had just over all a great experience. Would recommend anyone looking for gear to go to cycle gear
Clean, accurate place for motor bikes enthusiast .Friendly and compassionate assistance by knowledgeable guys with attention to details, accent, and desire to address the right questions.
I have often shopped at cycle gear, Vancouver Wa. Chris is usually the one who helps me and he’s really awesome! From changing tires to helping me with other stuff, he’s the best. He even offered to stay Kate one time to finish up my wheels! Now that’s service!
Very friendly staff and very helpful, but not pushy like car salesman...haha! Very decent prices affordable wears and gear... A must if you have cycle needs.
Great customer service! We were helped by Michael and he took his time to make sure we got the right helmets with the right fit for us. He was extremely knowledgeable and we will definitely be going back for more gear. Would recommend this location to those new to riding as well as those with years of experience.
I want everyone to know that Cycle Gear has Great Customer Service. I truly do believe that they just want the customer to be happy. Thank You Cycle Gear.
Amazing!!The lady that helped me. Was so nice. She was very patient. Helped me order a helmet online
Chris at the Vancouver, WA store, beyond my basic needs, surpassed my expectations!Popped in needing some new parts for a new (older but new to me) bike. I was unsure about what I would need. A fella with long hair that probably flows in the wind better than tassels of a Harley’s handlebars, named Chris, helped me out from the moment I entered. Looked up sizing, talked through options and benefits/downside of product comparisons. He really knew his stuff, and I did not, so he was EXACTLY who I needed on my team.Got my parts, asked him a few questions and was on my way.
Customer service was fantastic! Friendly and professional. The sales rep took the time to answer questions. its also so nice to have someone say hello when you walk in the door. Will definitely shop here again.
Cycle Gear Vancouver has some great friendly, and knowledgeable folks. I always leave with what Im looking for, or at least a better idea of what I need lol. Anyways, great location to get most kind of motorcycle or accessories.
I was picking up an online order and shopping for a new helmet. Fantastic customer service! Knowledgeable staff that was willing to spend as much time working with me as I needed. I highly recommend them.
Had a great experience there the sales team was very helpful. For someone who just purchased a bike they were able to get me sized for a helmet very well if its comfortable. Im only leaving a 4 star rating rather than a 5 because I dont have anything to compare them to it was a good experience and maybe Ill update after ive learned more.
I took my tires in to get them traded out for sand paddles. I dropped them off and they had them done in an hour. When I went to pick them up one of my tires wasnt holding air. Asked the associate and he tried to fix it while i waited around for aprox. 20min. and said it might have been the valve stem not secured tightly and the tire seemed to hold air so I took it home. Got home and the tire was flat again. So I had to have my wife take it back in on her lunch hour so we would be able to get it done before we left for the weekend. They finally got it done and fixed it for free, which I would expect. All in all I am not angry just upset with the lack of thoroughness. It would have been very easy for them to check the tire and notice that it was flat and fix it before I came to pick it up. Next time I will pay an extra $5 and get it done at Bent Lever instead.
They had what I needed so I bought it. Helpful counter people also
Absolutely the best cycle shop in Vancouver. Extremely helpful staff, great prices and great selection of merchandise! Thanks for the great service!
I love this place. All the best gear in one place. Knowledgeable, friendly, & helpful staff. Recently bought a high end helmet there & the staff were very familiar with the helmet I was wanting to purchase. You wont be disappointed shopping for your motorcycle needs here.
Chris is a rockstar!! We have always experienced helpful and knowledgeable folks here but Chris goes above and beyond. We had an issue with the Sena system in our helmets and he worked through all of the possible fixes and now they work perfectly. He is friendly and helpful and is super patient to boot. I would happily recommend this location for any of your motorcycle gear needs
Great motorcycle shop. Need more leather and higher end accessories to compete. Prices were same as other local shops.
Thank You for helping with the exchange of the gloves that I had previously purchased the same day. Fast & Easy exchange for the proper fit.
Cant beat this place for motercycle accessories and after market items.The people working here seem to have knowledge and are willing to help.Prices are fair.
The staff was awesome! One of the Bell helmets strap broke immediately and the refund process went smooth. Too bad about the helmet though!
Great service, they installed a pin lock visor on my helmet yesterday and even cleaned my helmet up for me.I only gave four stars though because I bought a pair of gloves on Saturday and two days later they broke. May have just been a defective product but they did exchange them immediately and Ive loved everything else I bought from cycle gear.
I have shopped for a number of items at this Cycle Gear location. The staff has always been friendly and helpful. On my latest visit I needed to buy a new helmet. Megan was there to assist me in finding what I needed. She took the time to ask what I was looking for (style, safety rating, features, etc). She then showed me a number of options that I could choose which met my criteria. She also helped me select a Bluetooth communication system and installed it free of charge. I will continue to shop here for all my motorcycle gear needs.
Chris and team at cycle gear in Vancouver were extremely helpful and courteous. Thanks again for the quick service on my tires. I will be back.
Great selection and prices. Very helpful staff on hand.
Great customer service and very helpful and kind and really good prices on the items in their store. Id recommend Cycle Gear to all to checkout because I know theyd be very happy
Its nice to go to a business where the people that work there are knowledgeable of their own products, also a very professional establishment
Great customer service, knowledgeable, friendly and great value for product.
Huge selection, great prices and the staff were great !! There when i had a question but not pushy and trying to upsell. I will be back soon
The employees were very friendly and helpful. They were happy to offer suggestions and answered any questions we had.
This is a convenience store, they dont have everything, but they do keep a fair stock of gear and have good sales folk.
Found exactly what I was looking for & customer service was exceptional & informative 😎👍🙌
Great selection and amazing customer service! I really appreciated the extra steps and service they went to ensure I got the exact helmet I wanted.
The sales help are amazing Ill come back more
Thank you for the great and variety choice 😊
They had just what I needed and with a coupon the price was great
Helpful staff that isnt pushy at all. Im a new rider and they gave me a lot of info regarding helmets. Prices are very competitive even to online retailers. Got a great deal on a Bilt helmet, Sedeci jacket and Alpine Stars gloves. Thanks guys!
Always a good time. A riders candy store for gear.
Always happy here :)
The staff is very knowledgeable friendly and helpful.
We’ve been to this store a few times now, and the employees are always friendly, helpful and knowledgeable. We’ll keep going back!
Even though it was busy I was still greeted and asked if I needed help. I was only there for 2stroke oil, but it was in stock and ended up with a new vent hose at the counter along with oil filters that are always in stock.
I got a $10 coupon via email. Visited the site and ordered from a local store. My order was at the counter the next morning. Showed the coupon on my phone and got $10 off, plus get customer service.
Always a good place for riding gear!
I was treated well and learned a lot about helmets.
Always great helpful people here
A lot of riding apparel here, some excellent prices. A large selection of all types of riding gear.
The staff is always professional and helpful
Always have what I need at a great price.
Friendly helpful staff, and a solid selection of gear in stock. Prices are right on point and the free ship to store is a nice touch.
Great service with knowledgeable friendly people. Best price on dirt bike tires and they did a great job of mounting them up in a reasonable amount of time.
Staff is very knowledgeable and can help you to decide if you are new tothe sport, however merchandise is not high quality and is overpriced
They guys in there really helped me find some heated gloves. The one i was looking were of course discontinued and sold out but, they helped me find others and actually test them out before i bought them, very nice of them
Friendly service and, unlike certain full motorcycle repair shops, they will use proper tools to change tires. Got a new set of Conti Road Attack 3 tires mounted at a decent price (you have to bring the wheels in, they dont take them off the bike) and the rims still look as good as new.Ill happily come back here, I was very pleasantly surprised by the quality and speed of service as well as their friendliness.
Love going there, they have alot of different gear from dirt bikes to sport bikes and the people are ok on answering questions.
Very helpful and great to deal with
The staff is always helpful
Chris is very helpful and knowledgeable
Very helpful and informative.
I dont know much about motorcycles and stuff, I went here with my mom. But the people working there were pretty nice.
Always very knowledgable and helpful!
This is a great store. The staff seemed very knowledgeable and were very helpful and friendly. There is a good selection of items and the prices seem fair. Its a laid back store that definitely has my business now.
Best prices in town for new gear. This is a great place to go for those with budget in mind. They are about half the price of Pro Caliber when it comes to riding gear like gloves, helmets, glasses etc... They also have a good selection and friendly staff.
I dont give many five-star reviews but I REALLY like this place! The inventory isnt the best but the employees are always very helpful. I was there a few days ago and one of the employees was showing a customer how to use his new helmet headphones. That was very cool. Ive purchased most of my gear from this store. Great place!
Great salesmen in this store. Awesome selection of helmets. Kinda lacking in the other gear but I primarily shop for just helmets here.
Good product, great prices
Huge selection of helmets and riding gear, they helped me find my helmet size (xxxl if youre wondering) and set me up with warm weather riding gear
Rascal was very helpful and super friendly. She helped install my boyfriends Bluetooth headset and helped guided him on installing mine. Highly recommend this store!
Very knowledgeable employees, genuinely willing to help you figure out whats best for you, not just after making the most money they can off you.
I called to see if they carried spark plugs and their employee Chris was so incredibly helpful. He helped me out over the phone figure out what I needed. I’ll be shopping here for anything else I need for my motorcycle. Thanks Chris!
Great services
Thanks to Megan for helping me pick out my frist pair of riding boots
I’m revising my review a little bit. They have helped in the last by having parts available that the shop down the street should have had and didn’t, and that was great. However I’d like to share that the customer service especially shown on Brent’s behalf is beyond exceptional. I came in Monday for a visor for my Sedici helmet and they didn’t have any in stock and after some searching he found one in Seattle and he said to expect it by Monday at the latest. Today’s Teusday and I brought the rear tire in from my Harley to have the tread changed (only 50$ if if you have your own tread) and told me it would be ready in 24 hours. They called 3 hours later and my tire was ready and visor had arrived. In todays new covid world with parts shortages and long lines this experience was a breath of fresh air. Nice work cycle gear, and that goes to all your Vancouver staff. Thanks a bunch
Great service and thoroughly answered all my questions. I bought a bluetooth headset for my motorcycle helmet and they directed me to a great option which was on clearance. They took my old system out of my helmet, installed the new system, and charged the unit while I browsed the store. They also assured me that I could return the unit to any Cycle Gear in the USA and theyd fax a copy of my receipt to other stores if I lost it. Im so glad to have found a great shop for gear and accessories in Vancouver!
I like the fact they wear facemasks. Good job and very helpful to us.
These guys are amazing, best cycle gear in the nation.
Top notch service!!
Love this place. Great selection of riding gear. Knowledgeable staff and fair prices.
Great store. Good selection and cool staff.
Staff are always friendly and knowledgeable, but there in store selection compared to online is very small. And unfortunately for them they sell motorcycle gear which HAS to fit right and I have to try before I buy. So I really just wish all cycle gears were much larger so that they can hold a larger selection and have more items in stock.
Good experience
Great establishment. Mike got me in right away for a tube replacement on my harley. I appreciate it! Thanks mike!!
Staff is great, good stock for most basic parts... hard to find anything for an import (surprise) and limited stock of anything but house brands. Great online selection.
Stock in womenswear was picked over and sparse. Pretty disappointing.
My experience was great. My customer service rep was Brent. He went out of his way to get me tire prices and order tires. I work in the same field and can appreciate when someone does a good job. Kristine Pound