My experience with Jeff was very good. His attention to detail regarding my vehicle maintenence and safe Covid practices was very welcomed and appreciated. He and the Honda service center are setting the bar of professionalism in their field.

I dropped my car off for some warranty work. Ended up with a family emergency and had to leave quickly and go pick my son up. Finished my car super fast and I was able to pick it up and go back in and get my son. I was pretty amazed. Also Jeff is a great guy.

I had the pleasure to work with Cierra Thompson a Customer Service Rep. You was awesome. I will definitely being going back Thanks to her kindness and excellent work I had done

Amazing service. Being new to the area from the Midwest, Michele definitely eased my anxiety with all the work up. She updated me frequently while I was in the waiting area. They even paid for an enterprise rental car until my car was fixed which was overnight, quicker than I expected. Saved me a ton of trouble by trying to figure out transportation especially working shift! So thank you, excellent overall and I would recommend to others.

2022 2500 Dodge limited Ram long horn. 300 miles and front tires sensor went bad and entire touchscreen display needs replaced. Brought truck in and parts were ordered. When parts arrived I discovered they do not even offer a loaner car or truck. Very disappointing and poor customer service to say the least. Will find another service center to use after this.

Allie was incredible. Responsive, helpful and did everything she could to help me advance things along with insurance, parts ordering and work. I cant thank her enough. Im actually somewhat anxious about our move back east, as we wont have her and the team anymore. Well miss the reliability and service!

Austin Bishop is very dependable and professional. He will provide you information about any concerns about our vehicles. We prefer working with him with our vehicle’s service and maintenance.

I was really pleased with the efficiency and professionalism that I experienced with getting my battery checked and replaced. Myriam Camacho-Avila, Service Advisor, was exceptional. Thank you!

Very well tooken care of.. Che was very friendly and helpful 🙂 thanks

They lay it out for you up front, text if there are issues, and deliver on time. Trustworthy folks.

Great service, good communications, provided good information and recommendations. Excellent experience. Jeff Munson was the service writer and he was great. Thanks.

Was told the loose splash shield was fine. It immediately fell off on the I-205 highway bridge when I left, scraping along until I could make a safe exit. I was told theyd get it fixed right away once I got back to the shop and itd take 5 minutes. It took about 45 minutes. I was not given an apology whatsoever, though I appreciate that I saw the feedback link amongst the bundle of other emails I keep getting since theyve added me to their mailing list.

The service experience at Honda was great. I loved the early drop off time and mid afternoon pick up. Staff was friendly and helpful. They were able to help answer my questions. They even got me a Lyft home and back to the dealership! It was overall a wonderful experience.

Id give you 5 stars but...day of appointment was early drop off. After diagnosis wrong part arrived. Correct part for my truck was then ordered and it had to be held another day. I was without my vehicle for 2 days! I work full time and cannot afford to be off work for instances such as this. I also asked for my old part to be held for me but when I was able to pick up the truck day 2, it was close to closing time and everyone was in a hurry! I did not receive my old part as requested. I forgot to ask again for the part due to hurrying but they should have taken a note to do so. Had another issue that happened after service. They resolved it but I was hoping for a smoother go if it. The staff is very nice and try to work with you. Next service hopefully will run a lot smoother. Thank you

Austin Bishop went out of his way to give me great service and make sure I was taken care of

I worked with Allie Brewer and she handled my car very professionally. I always work with her and highly recommend her for your service needs. She really cares about her customers, is honest with you and doesn’t pressure them into unnecessary work. It’s nice to see a woman in a male dominated profession, I will continue to support her.

Bill was wonderful to work with when I brought my car in for service. I appreciated his practicality and honesty with next steps. I would go back here for service.

In both July 2020 and July 2021, I received a coupon in the mail for a$9.49 oil and filter change. On July 14,2020 - the oil change charge was $9.49. This year, on July7,2021, the charge even with the coupon was $51.21. I was told that the reason for the additional charge was that my car required more expensive synthetic 0W20 oil and that the $9.49 coupon was for regular oil. When I got home I found my invoice from 2020 and the line items are identical to this years invoice . Both times the oil was 5 OIL2 0W20 and the charge for the oil and filter was - $23.35. The labor charges in both years was $50.14. However, in 2020 - there was a discount of $64.00 and this year only a $30 discount. I am not a happy customer when you send coupons for services that are not honored and I am told that the reason for the increase is the type of oil my car requires. Same car - same service - same coupon. For my next oil change I will be looking for another place for service.

The employees where proficient and kind. The service fine. The waiting area clean and comfortable. EXCEPT FOR BEING FORCED TO LISTEN TO THAT SHRILL, OBNOXIOUS ADVERTISING LOOP ON THAT TELEVISION FOR TWO HOURS.It really ruined my experience.

Excellent service fast friendly informative, made sure I had a ride home and back for service. Would definitely recommend!

I went in for an oil change and that was it. I was not prepared financially to pay for any additional services that may have presented themselves after the inspection. Chuck was very accommodating in that regard. After letting him know my situation once, he made sure to focus solely on the oil change per my request. Sometimes it can be very overwhelming and stressful to get your oil changed because you know that you will likely be told there are additional and PRICEY items to be addressed. So, it was refreshing to have Chuck listen to his client’s needs and desires and create a more positive experience overall!

I think Stephen was very professional and courteous. He was very honest about everything.Excellent service.

Always dependable. Cost was not too bad. Wish it could have gone a little faster. Was supposed to pick up Monday night. Came in Tuesday morning about 10:00. Had to wait about an hour for paperwork. Other than that, it was great.

Services were completed quickly and service consultant reviewed work done and notified me of a nail in a tire which Hannah couldnt repair and gave a reasonable quote for replacing tires all around. Since it would have meant another 2 hour wait for the tire service I chose to have the tire repaired elsewhere since the car was still drivable. This is my third Honda vehicle Ive had serviced at Hannah and I have always felt comfortable dealing with the Service department.

Excellant! I always deal with my service rep, Cierra. She takes the time to answer all of my questions and explains anything that I dont understand. This last visit went very quickly and my car is running beautifully.

The person I worked with was very pleasant and kept me informed throughout the service on additional issues that needed attention. My vehicle was ready about 1 Hr. before the estimated time.

Providing ride was great and appreciated but my appointment time was not respected. It doesn’t make any sense to last more than one and half hour for an oil change given I had a set appointment. I should go back to Jeffy Lube.

After I left the service bay and started to drive home, the dash light came on re: oil maintenance. I called twice and waited for someone to call back to give me instructions on how to turn off that indicator. That should have been turned off as part of the service before I got in the car.

Service was excellent. Representative was very helpful and courteous. Location was clean.

Che is fantastic. Great communication. Friendly service. Understands and appreciates car enthusiast owners.

We were greeted immediately when we walked through the door, Allie took time to understand our car’s “symptoms,” the drop off time was super flexible and the work was completed 2 days before our scheduled appointment.

Amazing service with top-notch customer care. Our 2016 Honda Fit had some surprise maintenance needed, and they took our worries away by fixing her up as good as new. Special thanks to our wonderful advisor, Jeff. 5/5 stars!

Just brought my Honda in for the recall on airbags.Everyone was nice and it was done quicker than I expected. My only compaint was that my letter said I could be able to use a rental car during this time but when I scheduled my appointment I was told they werent doing that anymore and I lived too far away for them to give me a ride, was hard for me to find someone to take me when I dropped off the car then to pick it up when done. That was my only complaint.

I needed emergency service Saturday morning for an oil leak in my 3 1/2 year old Pilot. They worked me into the shop without an appointment and discovered that there was either an installation or product defect from my last oil change which caused the leak. It was repaired in a timely manner with no charge to me. I appreciated the integrity of admitting that the problem was their responsibility. I was impressed with the entire process.

Communicate well and on time! Myriam is great every time I take my cars in for service.

The service was outstanding as always. Great communication and super timely.

The service team told me that I needed a power steering fluid flush (based on the miles of my CRV). I consented and paid an extra $164.49 (when I should have said, let me check my records from my previous mechanic......I paid for a power steering fluid flush less than 30K miles ago.) Next time I wont consent to any extra services before checking my records.

Thanks so much for the care as you explained your findings during the vehicle inspection. Safety! I am grateful for the care and service Jeff provided and delighted to see Allie at check out!

The ladies that helped me were great. Tyler, who was scheduled to help me today, was very unpleasant. He seemed too busy to help me. When I went in to pay for the services, he told me just because theyre done with it doesnt mean Im ready. I still have paperwork to do. Give me 5 more minutes. He just could have been a little more friendly.

I worked with Michele and she went above and beyond to take great care of me and my car. There were a handful of glitches along the way that were out of her control and she took ownership of all of the issues and made sure everything was 100% resolved. Her communication was excellent, providing timely updates via the texting system. I cannot speak to whether the rest of the team is on the same page but Im certain if you work with Michele you will get fantastic customer service!

To start with the service advisor, Jerry, was great. What was not great was it took 3+ hours to do a simple oil change and tire rotation. Ridiculous!

From start to finish everything was perfect. The entire process is very well organized. Che is amazing - very personable and professional. He provides information and answers in a very understandable manner. Thank you for the excellent service.

Reasonable cost for quality service, kept me informed the whole time

Jerry is so awesome. Oswaldo too. Give them a raise!!!

Your Covid treatment is way far too Extreme!! You made me feel like I had the plague!! Ive had both my shots and wear a mask and keep my 6 feet!! You had me leave my key on my seat, tell me to go here, go there, do this, dont do that, sign papers in mid-air which I refused to do!! Otherwise, you replaced my defective drivers seatbelt buckle that is warranted, so I am pleased about that. Thank you very much! Kalina

Great job! I was told that we should change the brake fluid! They got me in and was told I would have a little bit of wait. They got done a lot sooner than expected!!!

Love how smooth the process was and how knowledgeable the staff was. I travel from Longview wa to bring my car there because the Honda shop we have in town has horrid customer service.

Very good service. Would definitely recommend to others.

The technician was friendly and polite. The work was done in a timely manner. Mostly that I was not pressured into having additional work done!

I love Allie! she’s the best!

First off, Austin is incredible! I brought my car in today, assuming (based on what I was told by a sales manager) that my very small dent would be repaired. I arrived to pick up my car and noticed the unsatisfactory work done by your team. I drove back to your Honda dealership service department, where I dropped my car off originally this morning, and pointed out the unsatisfactory work, as well as provided a manager with the invoice. He called and had the charge for the paint reversed back to my card. I still would like the dent site properly repaired, as explained to me by sales person, to when I bought the car.

I felt like I was talked down to as if I did not know what was wrong with MY vehicle. Also I was told that there was nothing wrong with my vehicle. I think the advisor need to listen more and not try and tell me how smart they are.

The recall for the transmission software update and transmission inspection was completed in a timely fashion . Thank you!

The maintenance work scheduled on my car was done in an hour anda half instead of two and a half hours as expected. The mechanic alsofound a nail embedded in one of the tires and removed it and repairedthe hole at no extra charge. I live in Portland but after a bad experienceat the Portland Honda repair shop, have been going to the one inVancouver with consistently high satisfaction with their service, workethic, and customer treatment.

Michele always provides great customer service.

Had a leak in my tire and I thought it was going to need to be replaced. Albert in service not only fixed it, but didn’t charge me ! Saved my day .

Cha was a great service advisor. As of this date all the work was done well.

Austin was professional and gave me exceptional customer service.

Excellent service from the staff especially Miriam. She communicated with me from the time I dropped off my car to arrangement of Lyft until I got my car back. Thanks for the excellent job and good treatment of your costumer.

Made appt two weeks prior, arrived on time. Waited 20 mins to be checked in. Was told it would take 1 1/2 hrs. It took 3 hrs and they charged me $90. And I was not the only person in the waiting area who waited that long and was not happy about it.

Very busy Saturday for the service Department and still Got my truck in and out quickly.

Everyone was nice and the service was quick. I like the texting for status updates, but not for important conversations. I cant see invoice details well via text on a phone (especially when things are abbreviated and not clear), so I would prefer to have a verbal conversation before approving expensive repairs because there was a miscommunication that added almost $200 to my bill (I didnt realize it was going to be done).

Austin Bishop is one the finest employees I’ve ever had the pleasure of taking care of my car and myself as well. This is what good service is like. Very pleased with his service.

Cierra is always helpful, knowledgeable and kind. I brought my Pilot in with no appointment and the service department was able to complete repair and service by the afternoon. Runs like a champ!

The service was prompt, courteous, and transparent. Both service advisors were authentic in what they told me which I appreciate tremendously. The basic service was thorough beyond what one would normally expect. I appreciate the car wash voucher.

Fast and friendly service. It was an easy drop off process. They explained everything clearly after the inspection. Will definitely come back in the future

Great service rep. My only comment would be that your service department should vacuum the cars out before delivery to the customer. The free car wash is a terrific idea but more talc should be given to the cars/SUV’s.

Brought my car in for an oil change as well as my check engine light being on and was really impressed by the service. I was helped by Chuck, who I would definitely recommend. He really helped me understand what was wrong with my car by explaining in a way that anyone could understand without previous knowledge about cars. He also was extremely polite and carefully sanitized everything. Great service!

Jerry did a great job explaining my car’s maintenance needs and also the findings by the technician, helping me understand what needed to be addressed now and in the fire. He printed out a picture for my husband to view a particular problem, which was helpful as well.

Everything was done as expected and on time. Chuck A. is a pleasure to work with and makes me feel my repair is in good hands.

Excellent customer service by Jerry Reynolds and the tech Dan Sperry. Couldnt have had a better experience. Dan really thought the train horn system in my Civic was cool..

I am totally pleased by the performance of your staff from the time I came in to the time I left. Truly exceptional service. Thank you!

Che was outstanding. He explained everything before and after my service. Che was friendly and very efficient. I look forward to dealing with him in the future!

I must be used to terrible service, because i was shocked that my car was serviced right away (I showed up on time for my scheduled appoint), and the service was incredibly fast, and the staff was so friendly and helpful.

Patched my tire quickly and called right when it was done. Tyler walked me out to the car to show me that some paint had been rubbed off my rims after they put it on the tire machine to dismount the tire. Was upfront about it and I appreciate that.

Had my cars first service done here. Chuck was awesome, sent me pictures as they looked at the car and kept me up to date throughout the whole process. Great service.

I brought our 2020 Honda Accord sport the show room car in for service today no scratches on any of our rims nothing, come to pick our car up from service our back rim is scratched, has metal shards in with all the gunk that was all over our tire. ALEX the service center manager wants to argue with me about it get mad at me about it and deny all of it and say his guys have over 30 years experience and they don’t damage things and their is no curbs in the parking lot but our car was conveniently parked by one when we picked it up. The service girl that checked us in took clear pictures of every single rim and tire except the back one that is now scratched. And then when we pull it in she cleans it off and sends a picture to the Service Director, he should have came and looked for himself before all the metal shards got wiped off. I wouldn’t have even brought it up if it was already there. I could easily buy a new rim but why should I when it was their fault. HORRIBLE HORRIBLE customer service and service makes me sick to my stomach that they can deny their wrong doing, I know that you guys maybe in the business to lie but what if it was you vehicle that happened to wouldn’t you want this issue fixed and resolved? I will NEVER be taking my accord back to be serviced here I will drive to Beaverton Honda if I have to where I have never had any issues with our past vehicles there

This is the first and only business that I have not had trouble with in the last 4 years.I would recommend it to anyone.

Pick up time was 40+ minutes past the scheduled appointment time. Shouldn’t take over 3 hours to do an oil change and alignment. Since I paid to have the suggested battery service/terminal cleaning, the car didn’t start as expected, and more work had to be done on the terminals before vehicle was drivable. It felt like I was an inconvenience because my car didn’t start. Service here is over priced and overrated. Will not be returning since I’m outside my warranty and service/customer service is less than mediocre.

My husband and I came to have our car checked out and was pleased with the service we got. Cierra Thompson was amazing, understanding and worked with great personality. I will definitely be coming back thanks to her! An will be recommending people to her! Thank you for the great experience!!!!

Chuck is always a pleasure to see and deal with on making sure our vehicle is up to speed.ThanksChuck.. great job

Jerry was absolutely amazing! Kept me informed, made me feel comfortable with trusting him! Would definitely go back!

Jeff is a great service manager who made my experience painless while getting our Odyssey maintenance done. I got a same day appointment. Got explanations of the work done, along with emails and text updates during the work (with photos!) and a detailed report at the end. He got us a discount on the work without even asking. He’s also very friendly, gets to us know us and our family, and gives our service a personal touch!

Will be nice if you wash my car.

Chuck’s(service advisor) was fantastic friendly and helpful, so professional and on top of everything.

Che was a delight to work with and went above and beyond to provide excellent service!

Allie did everything and more! She had a great attitude the entire time and was very helpful. First time coming in with my newly purchased honda and it was great. Minus when I first walked in and was waiting, nobody asked me if I needed anything or paid attention so I was waiting. But that’s the guy in front’s fault, nobody else’s

Always a pleasure to bring my car in. Service is always outstanding!!

Just got scammed on price for the service. Email adds and phone call prior to the service were all ignored and not honored at the shop.Service advisor confused me and sold totally unnecessary items.Sad

Michelle is great she takes care of ever detail. It always helps me to Believe in Nice She makes the whole experiance Nice!!! I always look foward to having our car in for service.

Appointment was made to expedite my service and it still took over 2 hours. Pressure up selling every time I visit them as a valued long-standing customer. If those are issues that you can endure while giving them your time and hard earned money then I would use them. For me, my time is more valuable than anything and since I cannot purchase more of that I’ll have to be getting my oil change done somewhere else

This person didnt know what she doing.

Austin was very informative about what they would be doing, even kept me updated through text messages while I waited, his customer service manners were exceptional.

Was disappointed I didnt get a car wash card like I have always got in the past. But chuck was polite and opened doors for me recovering from 2 broken ankles

All was good except when I tried to call my Service Person the wait on hold to talk to anyone was bad. Not good for customer relations.

Your representatives are polite and professional. Unfortunately, pushing services when not necessary is a racket to drum up more money. I scheduled an oil change only and nothing else.

My service experience has been excellent since day one..great techs and best parts guys for your do it yourself people. Michael Musser helped me with my crv ..got me the proper fluid and crush washers to do my rear differential service. If your Honda needs parts get them here 😁

Ive replaced the front rotors and pads on my car and a few days later was seeing rust on the rotors. The salesman/ service tech was pressuring and BSd me all the time over playing the circumstances of my car. When I asked for competitive prices they would only give me a 10% discount and afterwards made me feel bad about giving it to me. Their prices were 2x quoted elsewhere. Their discriptions of the issues were not that informative.

Service Manager Cierra had my car in and out with a oil change. Thanks to Matt U. the technician for an express turn over.Everyone is polite and easy to work.Thank You.

It was easy to go in, and get the service done. The professional staff took care of my service very well.