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AutoZone Auto Parts
5000 E 4th Plain Blvd, Vancouver, WA 98661, United States
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AutoZone Auto Parts
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Pe
Review №1

I went in for a quick, free battery test in which I was told my battery was fine. The shop I took my car, I took it to after, informed me my battery is failing. You get what you pay for. I wont make this mistake again.

J
Review №2

A super nice guy helped me out today with wiper blades. He made sure they were the right size and installed them in a flash.

Tr
Review №3

Generally find everything I need even for my older 2000 if not, they have no problem ordering it in. Go in check out some great deals 👍🏻👍🏻👍🏻

Mo
Review №4

Always a positive experience here!! The staff is knowledgeable and extremely helpful. Tell them the problem, theyll help you figure out what you need. Everyone Ive talked to speaks backyard mechanic.

Ro
Review №5

When they saw I wasnt sure they stepped in and helped. Loaned me a wrench to install and then gave me a spacer I needed free and even came out and taught me a nice trick propping something up. These guys go out of the way and seem to genuinely care about your success. Not just your money. Its rare these days. Exemplary service. Sincerely.A+ earned not given. They went beyond.

Pe
Review №6

I needed a part for my motor but didnt even know what it was called so I asked if any employee knew a little about cars, Joshua stepped up and said I do mam. We went out and he quickly determined it was a pvc gromet, He brought out a couple gromets and checked to make sure I got the right one and told me what I needed to do to complete the repair.Back in the day just about all ato parts employees were required to know about cars sadly now they dont. I go back and forth between Auto zone, Oreileys and Cost Less and when I find knowledgeable employees who can answer some basic questions, I tend to keep going back, as I will now again with auto zone. I actually was visiting quite frequently before and would drop around $100 a visit as I love detailing cars. Thanks to Joshs friendly patient at ease treatment Ill be back. Id like to note that he was very thoughtful and asked other customers if they were finding things etc while helping me. I didnt mind at all I was just happy someone knew how to help me.And for all people doing the hiring for the auto counter, dont hire a dressmaker or a pastry chef, please get someone who has some type of auto experience even if its back yard mechanic as long as they have some basic idea how cars work it makes all the difference in the world to the customer Josh should definitely get a raise. If I dont have the name right im sorry, bad memory young fella with shoulder length dark hair, glasses and a big smile.

Ca
Review №7

I love AutoZone what can I say I love auto wrecking yards I can be in there for hours just looking at everything I love tools haha but its clean the workers are family they help you out they show you what they have an opinion on of what is a good product and not just looking at the most expensive but the good ones and Ive tried what theyve suggested and it worked and I was happy so kudos to you guys

Ke
Review №8

I have been having issues with the battery on my Subaru. I was fully prepared to go to AutoZone, buy a new battery and try to install a new battery myself.I was helped by Carlson, who checked my current battery and noticed my terminal looked like it needed replacing as well. He walked me through my options for a battery and picked out the replacement piece I needed. To my surprise, he was able to swap out my battery for me. He was very nice and I could tell he knew exactly what he was doing! I was in and out of there in less than 35 minutes. This is my 3rd time visiting this location and I have always had a great customer service experience!

FS
Review №9

Needed some help in the store today with getting a battery jump starter and couldnt be more grateful with the way Sarah went completely out of her way to help me out. Shannon was extremely nice and answered all my questions.Very very kind people at heart, I would literally rate them a 10 star if I could as they really made my day a lot better. Please give Sarah and Shannon a pay raise. Thank you :)

Jo
Review №10

Hanna J here at auto zone was extremely courteous and helpful with replacing my car battery. She offered me her assistance with no hesitation at all. I really appreciate the positive attitude and effort she put into assisting me, Thank you very much Hanna

Pr
Review №11

Came in evening after most auto shops were closed. Needed a battery and gu6 oh phone was helpful as well as lady at counter. Patiently explaining price differences and helping me install a battery. By that, I mean I watched while Carleton (employee) did it for me and recommended other tips for upkeep on battery. Will come again.

Ta
Review №12

Joshua F. does great customer service and goes beyond. He is passionate about his job. Knows about what hes doing

Ra
Review №13

Great place👍. If you know the part number or its on the self. An employee can look up by the car and model. However, employees are unwilling to lookup part you need, manager will roll his eyes at you if you ask him to lookup instock inventory. This is based on two different visits to the store.

Te
Review №14

U ask a question they know what there doing

Ma
Review №15

Customer service needs to be a little bit better service it seems like its a selection type of service which is not right

Je
Review №16

Love the big selection of detailing supplys, the workers are super sweet and will try to help you out with what they can.

Re
Review №17

I’ve got none whatsoever problems with Auto zone for a period of time since I became a huge member at my home place in Colorado until I moved here in Vancouver Washington and noticed that not only auto zone have a very poor customer services but pretty much all over the area. Sadly Unprofessional! I came to order my parts at this place and literally it took me almost months to received my parts which I truly have zero problem with it because sometimes you gotta understand that theres moment especially of COVID its very hard to get things on time but what sadly disappointed me is that every time I called to follow up on it they always treated us customers as if we’re nothing. But again this is not only this place but preeety much all over the area.

Er
Review №18

Very helpful, a bit spendy compared to competitors but much more items in stock.

Gr
Review №19

It was great friendly and professional great job Auto Zone

Ja
Review №20

Probably the best customer service. From begining til end. Thanks fellas.

Ka
Review №21

I needed a new battery, and assistance changing it, and easily got both! The employee was helpful (and angelically nonjudging of my filthy and badly maintained car).

Ch
Review №22

I came into Auto Zone looking for new hubcaps for my car. I had no idea what i was looking for and cautious of what the end result would be. However, i am happy to say that I am extremely happy that i came here. I got exceptional customer service. Not only did they steer me in the right direction regarding my purchase but one individual named Joshua also helped me put them on my car. Especially with what is going on right now it is amazing that he would go out of his way to put them on. I highly recommend this Auto Zone.

Mi
Review №23

They didnt have the special part I needed but gave excellent advice on how to find it

St
Review №24

This store seems to be well stocked and the service is excellent.

Am
Review №25

I had the best service @ AutoZone on 4th plain & general anderson. Great prices & great. Sarahs the best

Mi
Review №26

I have never been treated so bad. I was trying to return a 139$ part to a car that no longer exists. First of all they couldnt put it back on.the credit card I used. Then they said it was too.late. I have been in LOCKDOWN for at least 4 monthsGuy in charge is Edwin. I am a senior and disabled.

to
Review №27

The store overall good no problems but one employee knows who he is and he is horrible customer service

Cy
Review №28

My accelerator stopped working and I was stuck at a parking lot. Braylen and Adam were there late at night and were very helpful with exchanging the battery and helping me pick a new accelerator. Thank you guys! 🙏🏼

Ke
Review №29

I only went there to use their odb device but they were still helpful even though I didnt buy anything on this trip.

Kr
Review №30

Awesome place we trust, have had a few experiences here now and they’ve taken care of us each time. Jacob helped my husband tonight with a weird battery issue we keep having with our car, he was great and went the extra mile to help us figure it out. We’ll definitely be back!

Na
Review №31

Had a great experience with Jacob & colleague. He helped me with the best choice of windshield wipers as well as other accessories i needed for my car. Appreciate his service especially since he was so kind to fix the wipers for me! And they work so great, just like he said: Thank you Jacob!!!

Br
Review №32

I always feel as a valued customer when I come through the door. The folks who work there are knowledgeable and eager to help. They patiently listen to my stories of the old days, and regale me with their own...I always feel respected.

Al
Review №33

Had a fantastic experience buying and replacing a car battery. Had multiple issues during replacement that required also replacing the terminal clamps, but Braylin (Im sorry if thats not correct!!) was a rockstar and helped me get exactly what I needed and get it installed (rusted nuts and bolts are no joke). Thanks again for the assistance my friend, it made a rough experience much better and earned this AutoZone a return customer!

Da
Review №34

Had what I was looking for and the staff was helpful

He
Review №35

This place is always helpful. They let us use their own personal tool box to help get our battery out and charged it for free. This is why I always come here for everything.

Ka
Review №36

Suoer helpful we needed an odd size and they were the only place to happen to have it

Da
Review №37

I go here almost daily and Im always happy when I leave. The staff are knowledgeable and friendly. I always find what I need and if they dont have it in stock, they order and it arrives quickly. Zack knows his Subarus and needs a raise!

pb
Review №38

All the staff members are really knowledgeable and helpful, this autoparts store is my number 1 to go to then others

Ri
Review №39

Great help ! You guys get major points for incredible service and knowledgeable staff. Thank you ever so much assisting me in diagnosing my engine issue! You guys rock!

Sl
Review №40

I like AutoZone it being good to me

Ca
Review №41

Friendly staff and always respectful. 85% of the time they give you the right part the first time. And they always make it right when they dont. Excellent establishment.

En
Review №42

Ive been calling for an hour. Nobody will answer. Google says its not busy.Pick up the phone!

St
Review №43

Found the part we needed easily and friendly customer service.

Cr
Review №44

Good service

An
Review №45

I would highly recommend this location. I met an excellent manager by the name of Jessiah. Not only was he able to answer all of my questions. He went the extra mile by trying to figure out what exactly was wrong with my headlight. Very professional, courteous and knowledgeable individual. I will be sure to visit this location again.

De
Review №46

They have very friendly staff, and they can give you suggestions on what possibly could be wrong

Sa
Review №47

Trey (a technician at this location) not only assisted me and my friend with which bulbs to purchase for a broken headlight, but also took time out of his shift to install it personally stop we could drive home safe. We didnt even have to ask. This location has always been nice, but on a rainy day like today the service was above and beyond. Highly recommend this location and trey specifically.

Ni
Review №48

They had the generic part I needed for my taillight and went out to be sure it was what I needed. Polite and helpful personnel.

Th
Review №49

Needed interior LED lights for my car and they were very quick to help me find them and friendly as well.

Ch
Review №50

I’ve always struggled to install wiper blades, especially with arthritic hands. I bought a pair of new blades, and the retail associate Joshua installed them for me, in the rain, and was not as simple as one would think. Hats off to Joshua and his stellar customer service! Thanks!I went back to Auto Zone, and Zach was kind enough to remove and replace my burned out headlamp. A week later, the other headlamp went out and Elaine replaced that one.It means a lot to me that I can get such simple, but important service that is so fast! Thank you Zach and Elaine for great, convenient service!

Mi
Review №51

Hi how do I get a hold of you if I want to buy a starter for a 2009 Chevy Malibu?

El
Review №52

Without a doubt the best place to go. The guys are super knowledgeable and very helpful!

An
Review №53

Ran in for a quick errand during my lunch hour to get new wiper blades. Lucien was super helpful. Helped me find the right set and even put them on my car for me. I really appreciated the extra customer service.

Au
Review №54

Great staff. Quick turn over time. Always has what I have needed!!!

Al
Review №55

Called ahead to make sure the car battery I needed was in stock and if they’d install. Got there and Magic was awesome! Got the battery and installed it super quick so I was on my way. So happy I chose Autozone!

Br
Review №56

Jacob J (Red Shirt Employee) went out of his way to assist me and my battery issue yesterday. AutoZone, you need more people like this guy-he was very helpful and knowledgeable!!

Da
Review №57

I am a repeat customer at this autozone and today as usual I was given five customer service by elaine who has always gone the extra mile for me and everyone ive ever sent to this store. I had a fender bender and my tail light was hanging by a thread. It was raining and she without hesitation helped with a temporary fix ( so that i can make it home )repaired the damage in the rain. I will continue to bring all my auto needs to her and this store for always treating me like family. Thanks elaine and autozone for always going the extra mile.

N
Review №58

Pretty cool I appreciate them

Ca
Review №59

Its in a low income neighborhood, aka my neighborhood. They have a good selection and even added space. This is one of those weird places that are really good in a bad neighborhood.

El
Review №60

Came in for my first time and was greeted by a sweet lady with tons of info that helped me out. She hooked my car up to find out the internal issue, recommended some products and advised me on whats worked for her. Great experience considering my situation at the time.

Do
Review №61

Good service

An
Review №62

Excellent service! Fast and helped me get the right blub for my car. Highly recommended this location!

Ri
Review №63

Seriously the worst customer service ever. I called at 8:53 because my car is broken down and I desperately needed your oil. Remembering that AutoZone is there for its customers in there for you when your car needs help. They were not at them I let them know I would be there at 8:59 and he said no problem he would wait for me. Doors were locked exactly at 9 oclock sharp and nobody was there as I knocked on the door sitting in the parking lot stranded. Unbelievable Im leaving a review on every site possible

Re
Review №64

Amazing service! I came in to get a brake light and not only did Bryce help me install it, hes very knowledgeable of automobiles and his advice was priceless. I wont go anywhere else.

Ai
Review №65

Friendly and knowledgeable staff especially the young lady who rides a Harley

Ma
Review №66

Well stocked clean store, never super busy and staff are always available

Ir
Review №67

All the Auto Zones should take note of how this AutoZone works every time you go in there they will help you and will help you find anything you need they are never rude and will give you extra tips on what to do to your car like their commercial says other AutoZones and I have gone to either theyre really rude and they dont want to be there or they just dont help out at all

Jo
Review №68

My new favorite parts store. I love there rewards program too!

Ch
Review №69

I went there yesterday with my sister and we were confused on what oil we needed and what not. While we were waiting in line a current employee that was off the clock helped us literally, my sister and I didnt know how to check the oil let alone where it goes but he kindly helped us find what oil was needed and even checked the oil. He also changed it. I dont remember his name but he should get a raise. Had the best experience here, great customer service. 5stars.

Kr
Review №70

If you value your privacy I would highly recommend against using autozone. An associate at a Vancouver Wa store divulged a conversation regarding parts and pricing I had with her... to another customer who came back very angry. Its very unfortunate because before this total lack of confidentiality, I used Autozone for all my car needs. Single women never pay for a job before its completed. Go with to buy parts so you have them in your possession. What was supposed to be a simple transaction of I pay you to complete a job turned into 4 no shows, lies, and more. Id avoid dishonest mechanics and companies who dont respect confidentiality completely. Trust me not worth the lack of sleep, and headache. If I could give 0 stars I would.

Ir
Review №71

Very helpful. Got exactly what I needed for headlight and attendant helped to install bulb. Very proffesional.

ma
Review №72

Nice staff helped me get what my son needed me to get. I didnt have a clue

Je
Review №73

They had what I needed.

Na
Review №74

Thank you SHON.I had issue with my bearing warranty It was expire for couple days this guy he did his best to help me get a new part He was a really helpful

S.
Review №75

Christopher G. at this location went way above and beyond the average service to help solve my problem. This was on an EXTREMELY cold and windy day and Christopher was outside in this weather until all was resolved and I was happily on my way.THANK YOU, CHRISTOPHER G.!!YOURE THE BEST!!

Wi
Review №76

They where very helpful in locating the part I needed and ordering it for me

Ju
Review №77

No one at the cashiers all in the parking lot. Got tired of waiting, just walked out. Come here if you want free stuff I guess

No
Review №78

They are so nice here. They helped my friend and I replace wipers and break lights on my van!

Br
Review №79

I usually shop at another parts store but I AutoZone was more convenient today and I will say, the price was right, awesome selection and the customer service was excellent! Ill be back for sure.

Mi
Review №80

Will travel across town JUST TO COME TO THIS ONE.these are the friendliest, the smartest, and actually know what they are talking about when it comes to replacing or fixing.5 stars to everyone here

Da
Review №81

Great customer service, so nice when I had to return something.

Jo
Review №82

Great staff super friendly

Te
Review №83

Outstanding customer service, and with a smile. Kudos to Shon!

Ch
Review №84

Great staff that knows thier stuff.

Bi
Review №85

Dont show up first thing in the morning expecting to be served in a timely manner.

Sh
Review №86

Great place, associates know their stuff, and even better prices

Je
Review №87

Would be better if they gave you what you paid for. So two trips in one day. Not the best experience.

Ja
Review №88

My wipers stopped working...I drive a 94 toyotaThey got me working with a spare fuse they had...no charge!I expected to pay $5 and experience an hour of frustration in the carport putting in myself(I an not a car-guy)Instead, 10 minutes of courtesy.I can drive in the rain!

jo
Review №89

Very helpful and courteous,

Jo
Review №90

My favorite place to get auto parts

Ju
Review №91

Just like anywhere, clean and good prices on gasoline.

Ch
Review №92

Had the parts I needed and friendly

ti
Review №93

Really good customer service today I went Inn with a defective part they made it right a new part and good customer service

Mr
Review №94

Terrible customer service, in line 20 min. for some fuzes, this place dont care about customers especially Maria, she is rude to customers and employees . At least the guy with pony tail tried to help, but she stopped him, she is on a power trip, very unprofessional to all there,will not return.

Mi
Review №95

Staff here very knowledgeable and extremely helpful

Sc
Review №96

They were helpful and pleasant.

Wi
Review №97

Employees were great and helpful but the store is short-handed. long waiting periods

ba
Review №98

I love the customer care

Da
Review №99

Very professional, helpful, kind and knowledgeable staff.

Je
Review №100

Fast friendly service.

Information
19 Photos
100 Comments
4.4 Rating
  • Address:5000 E 4th Plain Blvd, Vancouver, WA 98661, United States
  • Site:https://autozone.com/locations/wa/vancouver/5000-e-4th-plain-blvd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A4183&y_source=1_MjQ3MDkyMC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 360-695-0026
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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