Everyone was awesome and was available to answer all our questions. A extra rating of 10 is for our sales professional Gaspard Gedeon. He did a great job and I will recommend him to everyone!!

Never had such a good experience in my life buying a new car! The whole process took them so fast it was literally in and out!Felix and his team were so professional and knowledgeable. I highly recommend them!

Just bought my first Buick from Jorge. He did a great job tracking the down vehicle I liked and made the whole purchase experience a pleasure. I especially liked no hard selling of any extra plans or services. I would highly recommend Maxon Buick-GMC and ask for Jorge.

Too much time spent on Oil Changes

I have worked with Nick Russo before when I purchased my first 2015 Yukon. Once I decided to purchase again I was happy to have his help. He is very knowledgeable, professional and a excellent man. I also appreciated Dino help and how he and Nick worked together to get me my new 2021 Yukon. I will continue with work with them and give referrals to family and friends. Thank you Nick and Dino for helping me get my New 2021 Yukon home. Once again Excellent job I’m happy.

Nick Russo was awesome. He made it extremely easy from start to finish and communicated extremely well. There were no surprises and he broke everything down simply for us. Highly recommended!

I have been a customer of Maxon Buick GMC and Maxon Mazda for 6 years. Great Sales staff, but I was more impressed with Mr. Santiago from their Service Department. Extremely professional, well spoken and helpful. Hands down one of their best staff members.

It was fast and efficient, didnt had to wait for long. The representative was caring and let u feel at home.thank you.

I had an amazing experience with Jorge. He was so kind and forthcoming with information. Definitely my best experience purchasing a vehicle.

GMC dealer see salesman Jorge V. The best he is friendly easy to work with and very helpful all the way through the entire process

I went to Maxon Buick GMC to find out more info on a 2020 GMC Terrain and dealt with Nicholas Russo. Nick was completely transparent on everything and did not pressure me into anything I did not feel comfortable with. The next day we made a deal and was out of there with my new 2020 GMC Terrain in a couple of hours. Its a fantastic vehicle and could not be happier with it! If you go to Maxon Buick GMC make sure you ask for Nicholas Russo!

My service rep Bino was excellent

I had an amazing experience with Gee Gedeon. He was so kind and forthcoming with information. He was also extremely patient with me. The advanced technology on the new car was a little much and took some adjusting.

This was my first time leasing a car without the assistance of my parents and Maxxon not only offered me a great deal but made the process so easy! I recommend that everyone go to them!

Good place to buy your vehicle. They answer your questions and help the best way they can . Selling area and repair ship they always take care of my truck.

I just purchased my 2nd vehicle from Maxon and if I could give Jorge V. 20 stars I would!! He was absolutely amazing, hands down. He got me rebates, found employee discounts and got my interest rate down an extra 5%. He was calm, patient, answered my millions of questions and took his time to explain everything to me and did not try to haggle me. He helped me out a great deal. When Im ready to get into something new later on down the line, I will definitely come back to Jorge and only Jorge! Thank you so much again!! Give him a bonus, a raise and a paid week off!!

Jorge and the rest of the Maxon staff were very helpful and made the whole shopping experience very easy. Jorge took the time to explain all the options and details and worked with us to get what we needed.I would definitely recommend working with Jorge.

This dealership have lost their disgusting minds… it has gotten worst since Maxon took over. Overcharging for services, price gouging for parts.

I have been away from the area for sometime and was pleased that there is a service center in the Kenilworth/Union area. However the facility appearance leaves a lot to be desired. More importantly the service did also. I am sure that you can retrieve the associated work order to reference the specifics. Online scheduling worked great along with vehicle intake. The verbal discussion about vehicle issues beyond the planned inspection seemed unaddressed. Surprisingly, the causes of a noticeable whomping noise from wheel wells is non-detectable by visual inspection and apparently elicits no technical curiosity or suggestion for causation(s). Similarly for a loud screech that occurs intermittently from a similar location when the brake pedal is pushed. Shocking it is, that if the dealership service says doesnt find issues and documents that the vehicle is in good health and condition with these known issues...do I want them to perform the service remedy? Should I have pushed the issue to force-find the solution? Probably not the service center at this dealership. Additionally, after a 3-hr wait for inspection results a tire pressure sensor was out-of-stock and would have required at least another two hours to retrieve the part. I left the service center after 4.5 hours without answers or service to give me confidence to let my elderly mother drive her car. I know Buick is better than this! You should ask for a chance to cure!Regards,An Original Buick Lacrosse Owner

Anthony the person who helped me was very nice and knowledgeable.

I scheduled my car for service because there was a skip. When. Arrived I was told that my device was for an oil change even though I confirmed by phone that it was for a transmission check the Saturday prior to appointment. I was told that the car can not be serviced for transmission issues and that a technician could take it out on the road but no service other that oil change could be done. I arrived before 8 and it took forever to have the oil changed. I am confused and dissatisfied with the service on my one year old vehicle.

2021 GMC Terrain- Jorge was great! Such a pleasure working with him. He made the process very easy! Highly recommend Jorge for all your GMC needs!!!

Jorge Valvida was easy to work with and moved the process quickly as we were on a time constraint. Very happy with the experience.

I would like to say that this is the finest dealership I have ever seen!

When I entered the dealership I was properly greeted by the valet but everyone else was either on their cell phones or making a call. No one greeted me as I stood in front of the customer service window for about 5 minutes. As I proceeded to ask if I was in the right spot because no one was welcoming the rude customer service girl stated that I needed to wait for an advisor but at the time all I wanted to do was make sure that I was in the right spot. There was empty advisor seats in the only advisor that was there must have been on hold on the phone call but he didnt even look up to let me know that he would be there shortly or even acknowledge my presence. About 15 minutes later another advisor stepped from the back and greeted me and proceeded to check my car in. I can admit that he was friendly but after waiting 20 minutes and no one even acknowledging me I was already annoyed.

Thank you Jorge Valdivia for your help and patience. Purchasing a new vehicle can be stressful and you made it very easy.

I went to get an oil change and tire rotation all 3 of my sensors was working except one and I made sure I told them that before they started work I got my car back and my PSI READER ON MY CAR NO LONGER READS AIR TIRE PRESSURE WORST SERVICE EVER AND NOW I HAVE TO KICK OUT MORE MONEY TO GET

Bino was very pleasant also offered direct line to him.

After the second time there I got my brakes and rollers done after only having the Buick for one month the men acted like kwashiorkor totally stupid about cars and tried to get over on me that’s unacceptable they need to do better.

ABSOLUTELY TRASH! They are completely two faced, only car about the sale, and not a satisfied customer. They treat their employees like garbage. Just a terrible branch.

I worked with Gee. The entire experience could not have been easier or more pleasant. No pressure from him at all. He was super efficient and once I decided on the vehicle I wanted, he did all the paperwork before I came back so I was in and out with my new car in 35 minutes. Best experience

Jorge Valdivia Was an amazing salesman. He answered all my questions and got right back to me right away . Was able to get me approved within 20 minutes in which I didn’t think was possible. Along with the sales manager (Felix Shaulov) they gave me the best experience I’ve ever had at a dealership.

Gee was great salesman, friendly and engaging. Dino did a spectacular job with communication and Felix has been following up regularly about taking delivery of my brand new Sierra Elevation. Overall a super pleasant experience. Will be back to purchase for my wife next year.

The customer service is above excellent. The salesman Chris is excellent and is knowledgeable about every detail of my truck..Anthony Terrezza...the manager was extremely helpful with the purchase of my vehicle..

Purchased 3 vehicles from this facility. As always, maxon sales team is excellent. Cant say the same for service advisors. Went on an appointment 7/16/21 @ 2:30pm for my Odometer and MPH reading way off. Explained my transmission was changed and needed computer reprogrammed or recalibrated. They said not here and dont want to deal with headache. The only thing they could offer was to pull transmission apart and diagnose issue. Thank God i have common sense and immediately left to another dealership. Which by the way reprogrammed TCM and recalibrated ECU to rectify issue. Told me sorry I had to deal with Maxon buick and to reassure me not every GM dealer operates for there own personal interests and are here for the customer. Please be aware or question this dealership if theyre looking in their best interest or yours.

I came in just browsing at a pre owned sedan and was met by Jorge V in the lot. Not only was he helpful and courteous, he got me everything I was looking for in a car and I ended up driving it home that night. In a business where a lot of people are just about the sale, Jorge made it about my experience. I would recommend anyone to come here and deal with him for any vehicle needs.

Great service from caring and informative people.I recommend anyone who has a GMC to be serviced go there.Anthony Longo was very considerate with my situation and a great help.The mechanics provided detailed descriptions of what was wrong with my car and what it would take to repair it. They were upfront, honest and didnt try to rip me off.Theyre definitely worth the five star rating and my recommendation.

Gee was absolutely amazing! Well mannered and patient. He was great to work with. He asked me what I was looking for and he suggested vehicles that were suitable for me and in my price range.

Customer experience is amazing very hands on and attentive.

One of the things I brought it in for was not fixed. I called up as soon as I hit route 22 and saw this I was told Mr. Vega would call me back. That was June 11 today is June 16 and I still have no call

The staff was very welcoming and helped me to find exactly what I was looking for at the price I needed. Chris showed me all of the vehicles and went over the different options in the Acadia. Felix was very easy to talk with and made the whole buying process very smooth, enjoyable and not stressful at all. Raulo sat with me to go over how to pair my device and walked me step by step through the features and how to use them.I am very satisfied with my purchase at Maxon GMC. What a wonderful staff to work with. We will be back and I would definately reccommend for anyone who needs to purchase a car to visit their dealership.

I made a appointment for a recall on my Chevy Malibu2013 .went in for repair was told by lady in service area that they had to order a part for repair 5/24/21And when it comes in they would give me a call it’s now 6/30/21 still waiting for service to give me a call back Coustmer service is horrible at this shop will never go there again. Left 3 messages no response

Nick Russo answered all my questions, offered the best options and came through on my GMC Canyon AT4 purchase.

I arrived at 12:15 pm and did not leave until 3:18 pm. I did not even receive a sticker on my window to indicate the range via mileage for the next oil change.

Jamere was the greatest ... look him up

Every employee I encountered was pleasant, each interaction was great, there was not a negative aspect to my experience... highly recommend!

I feel they give good advice on keeping your car in good condition.

Customer service staff and reps are not friendly, no communication to the customers, and the technician is rude and no one is sympathetic to the customers concerns or need for assistance

It is with much pleasure that I recommend future car buyers to stop by and speak with Nicholas Russo from Maxon Buick GMC on rt22 in Union.Nick provided phenomenal service and a no hassle shopping experience. He was also able to research all of the available discounts in a friendly way.Overall were very happy with our new car (see pic) and this dealership.

The best place to buy a car. This is my 3rd purchase and they make it better and better to buy from them. I will always buy my future cars from Maxon. The staff and management are the best. Thank so much for all your help.

Jorge is the man!!! He helped my wife and I get TWO CARS!!! He was thorough friendly and very informative. He was transparent throughout the process.We had a great experience and awesome service. The entire staff is friendly from reception to sales all the way up through to the management. The selection of the inventory is second to none!!!

Avoid this place!!!We looked at a car and decided we liked it. We were dealing with Gee. Decided we wanted to get the car on Saturday, we had to jump through all kinds of hoops to get the actual price. That should have been the warning sign! Agreed on the price Saturday over the phone but we were in Virginia. Told him we would be up Monday at about 5:30 to pick up the car. He called us on Monday at 11:30 to confirm we were coming up. We told him yes and drove up from Virginia. We get there and he is too busy to really help us. He knew who we were since he called us by name.Then shows us the wrong car and finally tells us he just sold the car we had driven up to get but he has others. Classic bait and switch. We walked out. I will not buy anything from these people!

It was a great experience start to finish. Normally the buying process takes forever but these guys at Maxon managed to get me out in decent timing even with the restrictions in place. Great Staff, Felix is the Sales Manager That takes care of you from start to finish. He paired me with one of the best salesman you can work with. Anyone looking to buy a great car go to Maxon GMC. Whether new or used. You want the best service ask for Gee.

Nick and the rest of the team made my experience well worth 5stars would recommend this dealership to anyone

From the minute I walked into Maxon Buick GMC I was greeted by numerous staff who were helpful throughout my entire car buying experience. I worked with several fantastic workers including Gee, Felix and the owner Mike. They made sure that I had everything on my wish list in my new 2020 GMC Terrain. I would highly recommend Maxon Auto Group to all of my family and friends for their next car.

My husband and I went to this location after seeing a certified pre-owned GMC Acadia online that we were interested in. We ended up driving it home that night! We worked with Jorge Valdivia and he made the entire process simple and even enjoyable. This was the first time my husband and I purchased a car from a dealership and we were dreading it as many people talk about their negative experiences, but ours was positive throughout. Jorge was very honest with us and was not pushy at all. We feel great about our purchase and LOVE our new car! We definitely recommend Jorge at this dealership, we would absolutely work with him again.

I live on Staten Is and bought our car here in 2016 and we bring the car here for service even though the S.I. dealership is closer. Why? Because when I call the S.I. dealership I always get the answering machine, during business hours, and no one has ever returned my calls. When I call Maxon a person always answers. Their customer service follow up is good too. Id rather take the 30-45 min drive here. We always take an early morning appointment so we dont have to wait long.

I had an appointment but waited over 2 hours before my vehicle was driven into service area and another 1+ before service was completed

Great Service Team...especially the Service Manager Don Schlosser...he saw to it that my safety recall issue was remedied expeditiously.

This was my first time at the service center getting a basic oil change, filter change and tire rotations done. Everything was painless, from driving up, having a nice rep do all the work while I sit in the car. Then going to an advisor, getting my information entered and that was it. I was able to wait in the waiting room (which was very nice). My appt was scheduled for 3pm and I was done and out of there by 3:45pm on a Monday.I was very happy with the service from start to finish. Everyone was very polite.

I put my vehicle in the service department Thursday morning at 7:35 and when I called back at 12noon to find out what was wrong with my vehicle they told me and we went back and forth over them not being able to stay on the calls with the warranty people so I just told them to please start the process of fixing my vehicle. The guy I spoke with estimated my vehicles completion time would be around 1pm Friday but when I called back nobody could tell me anything and I got no returned phone calls. Very unprofessional, very inconsiderate. Its Friday evening at 5:59 and I havent gotten any calls to let me know jack.👎🏾

Polite professional employees. Knowledgeable service advisers. Fast in fast out. Safety was their priority. Car dealerships would have a much better reputation if they ran their businesses like Maxon Buick GMC.

I had such a great experience purchasing my new car this weekend. Jorge Valdivia was so helpful and made the experience extremely easy. I came in at 9am in was finished by 12:30pm. The fastest Ive ever purchased a new car. I highly recommend Maxon.

The staff was friendly and knowledgeable.

Great service took my 2013 gmc terrain in for service had a problem thats 3 other mechanic shops couldnt figure out 1500 dollars later in repairs that didnt fix my problem i was told by the last big name mechanic shop I should go to the dealership which I did. The best decision ever!!!! Antony along with a few mechanics pinpointed the problem after a few hrs . Am writing this review to hopefully help someone else dealership service fee are sometimes higher then one of those big name shops but after the headache I went thru for 2month /1500 dollars in repairs that couldve waited .Next time my first stop is at Maxon Buick Gmc .thanks a million guys over at Maxon Buick gmc suv is running like new again 😀 ps: the total bill for the repair was so cheap I had them fix some other stuff .while they had the suv in the shop once again great service!!!!!

Excellent attention and place,Very nice people

Need to hire a dedicated team for the parts department, theyre clearly understaffed by person or by phone, left a message days ago, still waiting on a call back, got the part dirt cheap from Amazon, but trying to support the locals,smdh!! But Tom is a good dude, give him a raise!!!!

I just recently got my license and had been researching the type of car I wanted. I searched for the car I wanted and stumbled across Maxon GMC. They had the exact same car a wanted. I was hesitant at first because it was preowned and this was going to be my first car. Jorge assisted my partner and I through the entire process and made us feel very comfortable. For first time buyers it can be very stressful getting so much information but Jorge did a great job at making sure we didn’t stress out. The process was very easy and simple and I was able to drive off with my new car the same day! I am so happy with the service and would definitely recommend Maxon GMC and Jorge to future car buyers.

Service team is well organized and always explains my options along with pricing.

My vehicle was not repaired as stated on the original work order receipt. I paid for repairs that did not fix the issue. No rental car or loaner car was offered at any time during my vehicle being at this dealership for 7 consecutive days. Although the service MGR contacted me, apologized for the mis-diagnosis of the issue, assurance that the problem would be properly fixed at no cost to me, I was NOT given a final work order/receipt for the work performed that DID fix the problem to my vehicle. I requested a copy to be sent to my email and to this date, 3/12/21, that request has gone unanswered.

Brought my 2018 canyon in for 1st, oil change, everything went great, but when I got home my washer bottle top was missing,called them they said they would look for it and get back to me, still waiting !

Nick at Maxon GMC in Union was outstanding to work with! Professional, honest, knowledgeable and a pleasure to deal with! Highly recommend this car dealership! Nick is awesome at what he does and everyone there was extremely nice!

If you’re looking for a place with honest employees and good service this is the one! Rico was the best; he helped my family and I get a great car within our budget and attended to us with awesome service while we were there! Would definitely recommend this location to others. 👍

Gedeon, was exceptional. He made everything go smooth and fast! Best experience that I have ever had buying or leasing a vehicle. Gedeon, was professional and walked through everything with me. Thank you so much! Nick Arlea

My salesperson made all the difference. I traveled about 40 minutes to work with Gee when there is a GMC dealer 5 minutes from my home. Personalized service and was attentive to my family needs. I would certainly use him again as well as refer others.

My sticker said 2 free oil changes and tire rotations, and no where did it state a use by date, I paid for what should have been free.

Vinny and Felix were amazing and such a pleasure. For once I didn’t dread being at the dealership, they were so easy to work with and had us in and out in no time. Did everything they could to get us within the price range we were looking for, no back and forth or haggling. Will forever go back to this dealership!

Service was great!

Today I brought home a new Acadia and I love it! I normally don’t leave reviews but the sales team at Maxon GMC was amazing. Felix and Christopher were fun to work with and I felt they were honest and fair. Overall we had a pleasant afternoon at Maxon GMC and I got the car I wanted. I highly recommend giving them a visit if you are in the market for a new car.

Had great experience with my purchase of a 2021 Yukon. Jorge was my salesman and he was very knowledgeable and professional. He definitely made the purchase process enjoyable. I hope to return for a future purchase.

Overall the experience was good. The biggest issues is that the $500 on hold funds were withdrawn from my bank checking account. It was placed easy back with a phone call to the bank.

Ifyou are buying car I had a great experience that I would like to share first this dealership is super friendly I have never had such a easy experience transferring my special plates all the other dealerships that I leased from never help told me that ok had to deal with the headache NOT Maxon they did it All just received my new registration with my personal plates great serviceAnd you need to Buy from Jorge this is a must I had a misunderstanding regarding miles with a program that GMC ended that I thought was still going on at the time of my lease When GM not the dealership said they could not help Jorge asked me for address and offered to make it right on his dime

Just got into a new lease and worked with Jorge Valdivia.Very attentive and helpful!

Service visit went well. Did leave oil hand print on my drivers side door.

After I purchased my vehicle I took it back due to a strong stench in the truck. I spoke to Chris letting him know the issue I had. I ask to have the truck detailed and clean. I was advised that it would be. I picked up my truck two days later and all that was done was a large red cup of deodorizer was put on the driver side back seat door cup holder. I was advised to ride with the windows down on the way home because the smell of deodorizer was so strong.Fast forward I took my truck back due to between the seats and the lift gate was still dirty and something that looks like sand and straw or animal hair was never prior cleaned from the trunk. I also put multiple freshener in the truck like fabric softners sheets underneath each seat and guess what they were still there when I picked up my truck, after leaving it again overnight. When I picked up my truck the next day due the keys to my truck was not left nor was the truck pulled to the front like I was told it would be that day, they indicated the truck was detailed on the document. The gear shaft still has dust in. I didnt even have the truck long enough to accumulate dust nor dirt.Im so disappointed in the way I was given the vehicle not once but twice.

Got my car from them and they are so nice. They are very good when you know what you are looking for. Also, they take better care of the fact that my car has no issues.

Recently bought a Canyon pick up truck and worked with Jorge. I have always hated the dealership experience but George made it enjoyable. Highly recommend Maxon GMC Buick and Jorge. Thank you from a happy Canyon pickup truck owner.

Very professional patient and excellent service thank you Buick Maxon

My sister and I went Saturday just to look at the Encores, we both have them now And lease will be up soon so we wanted to see and feel out Maxon because we did hear different things but my brother bought through them a few months ago and raved about Felix and Gabe! Well we got two new encores at a great price! Service was excellent from the moment we walked in until the moment we left! Everyone was kind and generous and went out of their way for us! Very clean and Covid guidelines were were all followed! Thank you again guys! Two more happy customers here and we have been telling everyone how great you guys were to work with!

I went for an oil change about a 3 weeks ago and my car is already in need of an oil change. It’s obvious that didn’t completely change it. I have 42,792 miles my next oil change was suppose to be at 47,400.

Anthony was friendly and kept me up to date as the repairs were done and made the pickup process easy and quick.

First time here and the service is good

Just want to give a shout out to Don Schlosse service manager, for helping me right a wrong. Hes a good hearted man and is very professional, friendly and a great listener. He tries to understand the issues and puts the customer first. His work ethic makes Maxon shine.

Ive been a customer for over 5 years, have purchased multiple vehicles and every time is an amazing experience. I recommend them to everyone I know.

This was my first experience with Maxon Buick and I am relieved and happy to say it was great. My son and I were so very impressed with our salesman Jose. He listened to our requirements and he and his sales manager did everything possible to meet our goals. The car is absolutely beautiful and I couldnt be happier. Thank you guys so very much. You are wonderful....

The service was vey practical and confortable. Jorge gave us such a good attention from the begging to the end. This is a great place to go when you’re buying a car.

Ask for Jorge Valdivia. Great friendly service. He helped me with all the info over the phone before even coming in then we scheduled a day and it couldn’t have gone any smother. He walked me through the whole process. I recommend this place to anyone in law enforcement and military and even those who aren’t. I couldn’t have been more happy with Jorge. Best car buying experience ever. Thank you Jorge.

Jorge V. was very honest and attentive. He also helped my wife find a vehicle she was happy with.I will continue to be a Maxon customer because of sales personnel like Jorge V.

Had a great experience with this dealership. I want to thank Amanda and Santiago for all over their help

Service is always done well. Representatives are very nice. No complaints