Called in advanced to inquire on a part, a woman answered hello? just to put me on hold... So I walked in to ask for the specific part. There was a girl her phone texting or something as I walked in. I wasnt going to bother, waited in the line area and then she called me next. Me being the only one there I went up to her. She handed me something else completely with out saying its not what I asked for. I only knew because I checked it. The girl said it works for your car just to up sell me. Had to be the most unprofessional experience I had. Luckily pepboys had my part next door.

Came in asked for help and was told Cant you see Im busy right now. When I came to pay she was talking on her personal phone with her air-pods. I didnt know if she was helping me or the other person on the phone. There isnt any courtesy in customer service? I just think that any customer should be treated with respect. Their customer service is horrible. At least the one I was dealing with. Its to bad Pep Boys stopped selling parts I would have preferred purchasing from them.

Nice customer service. Guys are very helpful!

Great customer service 100%

Its alright.. Shelves pretty empty though.. Skip this location if you need auto detailing chemicals.

I dont even know how is possible this place have people working here and not knowing anything about cars. I purchased 2 coolants for a Honda Pilot, this cars use BLUE coolants, indeed you can use Red, but if you want you radiator to last you have to use the right one. The sale associate that grab the things I needed call the manager because it was for a commercial account, and neither or looked at the right coolant before giving it to the customer. This how you know how well trained are this individual. Wouldnt use them again, it just make this company look bad, but I guess the owners, and managers care less for their customers experiences and review.

Great staff (5+ Stars) super helpful, nice and knowledgeable.Store has most of the common use items, although if your looking for a specific blend of oil, you might want to check stock on line before visiting your store, if youre not particular, then have at it. I havent tried ordering on line and picking up at the store, but Im sure thats an option as well.

Have a good selection of items fairly priced and staff Is extremely helpful

Large selection and great costumer service.

Great staff and reasonable prices

They do not answer the phone during normal business hours or allow people to leave.a.message. when this was reported earlier, they responded with an automated response that did not address their problem.

Pull in with a bad alternator and starter and drains batteries . Got my batteries fully charged while I replaced both bad parts. Thank you guys

I had to return a windshield wiper because I picked up the wrong one. They were very helpful.

I came to service my battery. The guy who helped me was very pleasant and changed my battery for me. Even though it was a little out of my way I will always use this location for their courtesy and professionalism.

Quick, friendly service. I was there last week to have a headlight bulb replaced and they usually dont do this for you at these places but the associate who helped me came outside and replaced it for me! I was so thankful to him because I was worried Id have to watch YouTube videos and possibly mess it up no matter how simple...and it was night time so I needed to get that done, really, right then and there! Thank you Autozone, you helped me from being pulled over for my burned out headlight! Highly recommend this specific location.

How do you hire people that dont anything about cars !!! And everyone is on their personal phones !!

The store staff. they are moody. they serve people badly. if they dont want to work on Sundays. changes work. the customer is not obliged and be poorly attended..

Good service helped with parts need

Excellent service Thank

The staff are VERY professional and friendly. I have a bunch of autozone locations near me but went to this one because my reverse lights were out and I was on my way home. I’d definitely take the trip out to here for future products because of the service. Marshall went above and beyond!

Its a gentleman he has braids. He always willing to help. He always come out to make sure youre buying the correct item. Every time I come . He always willing to go out his way to help everyone..

Always had what I needed but the people that work there are not friendly n take their time

Wonderful customer service. They were very helpful in assisting me in the rain

Horror costumer service very ride attitude very bad place for family friendly for parts needs allot of better management

They should have a 20% Military discount

A little understaffed and slow check out but has what you need

Great bunch of guys. Courteous, kind and professional. Young man named Daniel helped me w a battery change. Thank you Daniel and good word to your manager hiring real pros! 👍

2 thumbs up

Service was quick and friendly. I ordered parts from two different stores and received wrong parts from both. But AutoZone took the time necessary to find the right part

Asked if they had some air filters in stock, and proceeded to print out a product number and pointed to the aisle where the filter was located to look for it myself. Took me awhile to find the specific product with the code on the print.I then asked about any information regarding fixing a paint scratch and what items to buy for it. I was promptly told to just bring the car to an auto shop. I explained to the gentleman that I wanted to do the job myself, was willing to buy products that would help, and if he had any advice on how to fix the scratch. But I was told that [he] dont do no paint, and if I were to bring the color code for the paint that there was a book in the store that I can look up the color for myself. According to him, they also dont sell any products that fix paint scratches, which I find difficult to believe.During the checkout for my products, I explained to the gentleman that I was an AutoZone rewards member, but he disregarded my statement by saying I didnt buy enough for him to put my information in the system, and for him to do so, Id have to buy some candy or something.Overall, the entire experience was unpleasant, the staff was rude and unprofessional. There were only two workers, and the other person was talking to a friend the whole time I was in the store. It was not busy to warrant the lack of attention or courtesy. I was able to eventually find and buy my products for a reasonable price, though I did highly consider returning what I bought due to the bad experience. I was not helped nor given any expertise with my issues. As far as Im concerned I will not be coming back to this AutoZone.

They have a great selection of products.

A gentleman stocking the shelf stopped to help let find what I was looking for! That was sadly rare these days! Both cashiers were ready and eager to assist me with checking out! Friendly and amazing customer service!

Not a place where people people work together you get the feeling gossip is more important

Came in the other day for a headlight for my ‘11 Tahoe. Walked to the aisle, even before I grabbed the headlight book, the store manager (Can’t remember her name) asked if I needed assistance. She looked the light up in the system, came over to the aisle and pointed out said headlight and rang up my purchase. I explained to her I wasn’t to familiar with the installation, she offered to come outside and show me the process. In less than 10 minutes I had new HID headlights in my truck. Thanks again for everything and the store and staff is fabulous.

Certain staff don’t want to be bothered with helping look for parts. They are highly rude and uneducated when it comes to the world of auto parts/mechanics. Never had this kind of trouble at any other store.

Went there last night to replace some wiper blades. The manager Sharea(sorry for the spelling) was very informative, and even installed them on my vehicle for me. Thank you so much! I will be back!

The workers were very professional excellent helpers

Left me hanging and dry with no part after wrong one.

Great help

Knowledgeable and helpful staff. They patiently explained the issue with my car, and suggested a remedy. Gratis.

Always has the parts I need. Reasonable prices.

Good

The crew are generally very helpful and down to earth. A couple days ago I was there and a big guy on his cellphone would walk away when people and myself walked up to the cash register and had us waiting for awhile until someone noticed that we were waiting. Twice. Guess he just wants a paycheck.

Customer service was great!

Manager shariah was amazing.. when I came in looking for help, she welcomed me with open arms... she even helped me fix the scratches on my car.

The staffs are awesome

They replaced the battery very quickly. The service was good especially considering it was at 9pm

Very loud and uncomfortable..But her works there and I was only picking up a few things. But at that octave level I would never stay to browse or just pick up something ..

Unfortunately the customer service is on the ground. If you want to pay for something you have to wait a long time which I can not understand. You best bet us advance auto or pep boys. Sadly I like autozone better, but what can we do.

Great service

A fine place but seems like there is only one person who was trained there and able to help me get an item from the rental list which had me waiting awhile.

Kind of rude and not very friendly here. The girl seemed like she had an attitude after I asked what they were doing with my key battery. I had never changed a key battery before, so naturally I had questions so that I would know to do this on my own. FYI I could of just gone to Walmart for a cheaper key, or Home Depot for that matter for better/ nicer service. SMDH

Convenient location

Got what I was looking for, and service with a smile.. Every AutoZone I shop at is a great experience for me. Always learn something new!!

Great staff there. He was able to help me out

One of the sales girls came out to help me charge my AC on my CRV and she started to troubleshoot it and told me my compressor wasnt kicking in. She went back in the store and refunded my refrigerant that I just had purchased. Awesome customer service....would of gave her 10 stars if it was available.

Lousy customer service and management. They dont want to listen to customer concerns and are argumentative, especially the manager. Even though there are signs that state that no mechanic work is to be done on premises, the manager allows vagrants to harass people and solicit to do mechanic work. These people are not licensed or certified to this work, so why is this allowed? Must be the location, Irvington. The hood.

Great customer service 👏, thank you 😊

The service was excellent one of the workers was helping me find something and Im not sure if it was a boss or not but one of his co-workers was giving him a hard time for helping the customers, which I thought it was rude to reprimand someone in front of the customer, you do that in private in the back after customers are gone, that is very demeaning. (whether it was his job position or not, he was nice enough to help me)

The staff has almost no idea how to help you here, but they usually do have the parts Im looking for here. Also they never have enough people working, there is always a line when you only need them to look up break pads or an oil filter

I was there to do a purchase this weekend and gladly they had the part that i needed.But the young man that was there helping me was more concerned about him being there with out the morning staff.His negative vibe made me not want to come back.Im a patient individual and i understand that working on the weekend can be over whelming but this guy needs to be corrected by his management team

Was in and out in 3 minutes. Needed windshield wipers, they looked up what size I needed, made a recommendation, and then installed them for me. Thanks for the quick nod helpful suggestions and service!

They have a good selection and the staff is very helpful.

I had a very good experience, kim was very attentive, and very helpful installing my new battery in my cat, at not cost, thank you very much for your service

Its end of April, and these guys still have a winter Xmas display out :) other than that, this is a convenient location for quick in and out auto supply shopping.

Nice guys helped me with windshield wipers. I showed up before they were plowed from a snow storm and even though he had to shovel out his door to let me in, he was quite pleasant and helpful.

I went to buy lightbulbs and was greeted by the entire staff. Akeem was a pleasure to deal with and even let me borrow a tool to change my bulbs. It is nice dealing with warm, welcoming people.

The workers here care absolutely nothing about helping customers. They refused to look up a part on the computer.

Lots of parts in stock and fair pricing.

I had to purchase a battery for the car... got a jump so couldnt turn my car off... stressful situation... young man working the counter wapped it out for me and got me on my way... was so grateful for his help...

The team here is extremely helpful. Always organized and plenty of parking, you can work on your car too.

Workers are always willing to help

They are always amazing and willing to help anyway they can. Thank you.

Service is good fast and easy

Quick and easy service.

Like similar stores, cashiers or sales people are very slow. You can tell they dont enjoy their job. Went today and guy is on the phone with someone who has a misfire in his engine. Long conversation. Changed spark plugs? Yes. Plug wires? Yes bla bla bla bla bla. Guy was taking so long I was about to take the phone and diagnose the fault myself. Not only did he take long, he then included the other cashier in on the convo. How many guys does it take to try and diagnose a misfire? Apparently 3!

Pretty good amount of parts and tools some of the staff is knowledge

Nice place with good price

Quick and easy the staff was very helpful

Easy sales

Great Workers. They show a genuine interest in helping you!

Theyre always helpful and knowledgable in the Rt.22 Union store.

Every time I go here they are all very helpful. I dont know much about cars and I can explain and get a detailed response.

Walked in and was immediately greeted by nice people, they took my alternator for test and within minutes they told me it was bad. I could hear it on their machine and knew it was bad myself. They ordered my new alternator and notified me when it came in. Nice people

Very helpful service at this location. Witness an employee taking pictures of a part and emailing it to a customer to make sure it was the proper component

Has a wider selection of auto detailing equipment, like Griots Garage products. Usually my first stop before going elsewhere, besides shopping online. Usually only one or two employees at the register.

They are friendly

They know their business, professional & courteous staff best of all they got European parts

Good

Great place for minor car repairs. The attendant was very helpful - he installed my head lamp bulb and suggested a cleaning agent for shining the faded head lamp.

Rude salesman. poor customer service skills. Will def not recommend and give them my money ever again. PepBoys is right around the corner on 22... Go there. Store manager was also rude. Autozone, PAY THESE A GUYS A LITTLE MORE AND MAYBE THEY WILL CARE.

Expensive limited staff

Nice staff. Female manager who I didnt get her name was very helpful.

Called the store to ask a question I understand having to wait but being on hold for 16 minutes is too long. And that was just to ask the question.

Is ok..they need supply

Good for you shopping but the people that work at tire or battery area is real nasty

Nice service. Free battery charging service. Thumbs up.

Not much to say about AutoZone. It has mostly everything you would need to do basic work on a car or motorcycle. Filters, batteries, tools, oil, etc.

Good selection. Everything usually in stock. Very helpful & polite workers.

They price matched Amazon so I was happy!