My experience with the “New” Services Manager Sean was awesome.Sean went over and above not only to make sure my concerns with my BMW 535i was solved but to make sure that I was good while waiting.Thanks to the “New” Services Manager Sean and his Technician Saul I was In and Out less than 2 hours….and to top it off received an car wash.If you’re having any kind of problems with your BMW vehicles please call Atlanta South BMW in Union City, Ga and asked to speak with the Services Manager Sean, he will definitely take care of your vehicle’s situation, treat you with the ultimate respect and makes you feel comfortable while waiting.

My car receives very good care every time. Usually in and out in a couple of hrs. Last visit my car stayed 4 days waiting on an ordered part, not a problem. Only issue i had was getting in touch with the service member who was assigned to me. Eventually had to ask for someone else to get my questions answered.

Took my new used car to the service department to see what could be wrong with it. They found several issues. The warranty company fixed the issues. My process was smooth because I emailed the service rep for updates. This is not a place where you just drop your car off. You have to stay in contact with them. I would recommend emailing the service person.

So thankful for the incredibly helpful, responsive, dedicated crew at BMW of South Atlanta! We do not reside near this dealership. My wife, me and our pup made last minute plans to go see her mother on the gulf coast for Labor Day. We were on 85 south in terribly heavy holiday traffic and the A/C stopped working, the alternator quit charging, etc. I popped the hood and found the V-Belt was shredded on our 2014 X1. The odds were against us, 4pm on a Friday, Labor Day Weekend, and The service bay was full. I called several franchise shops in the area but nobody was willing to assist. I called Chris in the Service Department at South Atlanta BMW. He ushered me directly into the Bay. He was upfront and let me know the car may not be repaired tonight depending on parts availability. However, Sergio jumped right in and inspected the vehicle, took it in the garage, and made the necessary repairs. These guys took exceptional care of us. They stayed late to get us back on the road that evening. We are so extremely grateful for everyone we talked to and worked with. We even got a good laugh… just before leaving Chris said “ I apologize but we will not be able to wash the vehicle tonight.” These guys went the extra mile. To them it was just another day at the office!👍🏼👍🏼“Ultimate Driving Experience, in the Ultimate Driving Machine, At the Ultimate Dealership!”

Awful - STILL WAITING ON A CALL BACK. These guys are just terrible. Called to get a new set of tires, had a slow leak in one and mentioned that. The woman who answered the phone asked me if I’d called the parts department to see if they are available. Why, as a BMW customer, am I supposed to check on parts?! She put me through, to do their job, I left a message. That was over a week ago. I needed tires then. I’m done with this terrible dealership. I went somewhere else, I’ll never be back. Second time I’ve had this issue with them. I will drive to the other side of Atlanta when I replace me car. You have to earn business, they’ve lost mine.

Always a great experience! I have purchased 14 BMWs from this store over the years. All from their top sales person, Leroy Sims. He always treats me right and does his best to make the transaction smooth and hassle free. I cant recommend Leroy and this store enough. Great people.

Great service, from the front to the back...Ask for Leory, great sense of humor and honest. Thank you so much 💖 Stay away from Vince please.

Working with Nakari was an excellent experience very good sales man and very knowledgeable about all the cars they sell, I didn’t even went there with the intention to buy a car but after dealing with Nakari i just had to buy one !!!!!

Incredibly helpful, got me back on the road quickly! Im hugely indebted to these folks. Very much appreciated!!

Worse experience ever wont be return Joseph Robin is the worse! They block all negative reviews. But I will post everyday until I feel justified!

I was able to get an appointment right away. My concerns were addressed and I was given a clear update on the status of my vehicle. Justin and I discussed in great deal what services I needed to have done. My services were completed in the same day. I was happy with my service time and the overall communication and customer service provided.

I’m in my 2013 X3 BMW with 110,000 miles on it and I break down on I-75 near Atlanta airport. Oil pressure light came on and pulled to shoulder. Everything on car locked down.I had car towed to BMW Union City where I had bought it 7 years earlier. Initial analysis cost $165. Advised that additional analysis needed that will cost $1700. Repairs will cost even more once diagnosed. Salesperson gets involved and offers alternative solution…get $1000 trade in on my car and pay sticker price for new car- no negotiation…take it or leave it. Stuck between rock and hard place No customer loyalty and no help here. BMW, no confidence. BMW Union City, NO HELP! I feel dirty after dealing with these folks.

The personnel at the dealership were friendly, helpful and knowledgeable about their product line. The entire process, from choosing the vehicle to finalizing the purchase and receiving a tutorial on the features, was smooth, easy and surprisingly fast. I will definitely be back and recommend them without reservation.

Great job by all. Justin my service advisor was very experience in his craft. The young lady in the loaner center was top notch (X03VE5V2P9). much much better than my last visit. The auto technician explain everything on the video. My X5 is now the Ultimate driving machine.Thank you all !!!Donald Golden

We had a good salesman and finance manager very helpful and informative. Id recommend them.

Amazing service and fair wait times. Waiting/lobby area was comfy and spacious 👌🏽

These people don’t care about their clients. I know someone who left car for 10 days without one single thing being done to it. They called to ask what were they suppossed to be doing again 😡

My husband & I had such a great experience with Leroy at BMW of South Atlanta when we recently purchased our new car. It was our first time there, as we had previously worked with another Atlanta BMW dealership & had a less than stellar experience, so working with Leroy was definitely a breath of fresh air. He was very generous with his time, while explaining our new car options and was kind enough to treat us to lunch. Thank you so much Leroy & the BMW South Atlanta team!

I had a great representative helping me with my car this visit. My prior visit I wasn’t so lucky. There was open communication this time which was helpful. I hope this good service continues

Damian was the absolute go to. We walked in not knowing what we wanted and he guided us where we needed to be. I found him to be honest and with great knowledge on the best deal for us. Everything he promised came through. We purchased a X3 BMW and we look Good. My husband bought it for me as a early Birthday gift and I’m over the moon. The whole team was amazing. Trust Damian he Will get it done. DTHECARPLUG

Once you agree to an appointment at this dealership, the will worry the hell out of you.I had an appointment to go there on a Friday. I decided not to go and let them know. I got a text message the next week reminding me of my appointment on the following Friday. I DIDNT agree to that appointment. I text the sales representative and he said he couldnt get me the monthly payment that I wanted.THEN, I get another message a few days later wanting to know how the appointment went.I mean really, if you tell me that you cant help me, why do you keep texting me?

Sales person Leroy was good but the sales manager was not. Leroy came to me, showed the car, tried his best to get me a deal. Then walks to the manager and asks about a price discount, comes out saying that the manager is going to decrease x$ and i was ok with it, but then in a minute the manager comes out and says sorry that my employee gave you the offer but we cannot give you the promised discount( which was given just one min before). Forward 3 days later, the assistant calls me and tells me that the manager wants to talk to me but i politely declined. I will take my business elsewhere. I wish i could give you 5 stars Leroy for the friendliness but google allows only one rating.

I had a great experience recently. My I drive informed me that I needed oil change and brake fluid flush, but due the inspection by the technician he determined that I needed to replace my bushings. This was a Blessing since I was preparing for a road trip.Thank God for my technician as well as my Service Brandon Fitzgerald. He was courteous, professional, knowledgeable and kept me in the loop through the entire process. Very pleasant experience which is important especially when you’re spending your hard earned money. As ya’ll know- BMW stands for Bring Money With you, but the damage wasn’t too bad.

Sorry maintenance service. You may very well feel largely ignored by staff that has no interest in engaging with who they are near. No confidence in buying a 60k+ vehicle here. No way.

My experience was pleasant. I had an appointment for an oil change at 1030, I was greeted and seated with curtesy and my wait time was minimal. My service rep did his job without trying to add services I didn’t need. Overall, It was a great experience compared to other BMW dealerships I’ve been to in the past.

Brought my wifes X3 in for routine service. Chris Russell was my service advisor. He was extremely polite and courteous. Kept me informed whilst I was waiting and had me out the door earlier then the projected time! Its nice to see that ones business is appreciated and that my car was well taken care of.

Hello I’m Treneka Knox just in case anyone who wants to do a facts check. I have a 07 Bmw therefore, I’m forever getting something fixed on it. Alfred is my service guy and when I tell you he’s awesome it’s literally an understatement. BMW in union city is forever booked up with appointments but Alfred always go over and beyond to get me in and out. I’ve never had any complaints, the coffee is great, and the wait isn’t bad…..

Great service!! I drive all the way from Michigan, also received a great deal on my trade in. Not to mention the sales guy Damian FIVE STARS… I definitely will continue doing business here on out with BMW South Atlanta..

I had an appointment with a salesperson at BMW of South Atlanta, however, he apparently was not in. I spoke with another salesperson, and communicated that I wanted to test drive an X6, and he shared that I could not drive an X6 without a credit application on file. I know this is not factual, as I have test drove multiple luxury vehicles, and have never had to submit a credit application. In fact, I purchased a Jaguar F PACE at Hennessy Jaguar Land Rover, and did not submit a credit application to test drive the vehicle. Ultimately, I am confident that my inability to test drive the X6, resulted from some form of profiling.

Words are inadequate to express my sincere appreciation to Ken Wilson Finance Manager for going above and beyond expectations! My initial purpose for my visit was to explore the possibilities of getting a car. I left in BMW X1 281i! So grateful to God and appreciate my salesman D. I highly recommend BMW of South Atlanta dealership. They are simply incredible. Thank you.Sandra McDonald

Coming to the dealership today to purchase 2 BMWs, texted and emailed to verify if one, in particular, was there— got the runaround from two salespeople who could not locate the car, even after I provided the email from the dealership showing the vehicle and stock number. One rep stated that was his email address but he didn’t send it. Another asked me if I was at the right dealership, even after showing him the email with the dealership’s name and the sales rep’s name 🤦🏽‍♀️ 10 minutes later I walked outside, while waiting outside I received a call from a third sales rep asking if I was still outside waiting. I replied “yes”, she didn’t say if the car was there or not, so we decided to leave. Then she calls and says “ I have the keys but you pulled off, have a good day “ and hangs up. What service !!! 😂😂😂

My battery in my 328i is charging at 50%. The battery is still under warranty. However, BMW of South Atlanta will not replace the battery until they check it out. No problem, I set an appointment and take off work, but they dont tell you that you have to pay for the diagnostic test to tell them what module is turning the car on and pulling the juice when the car is turned off. If they already know that a module is pulling the juice, they probably know which module it is, and thats a malfunction that I should not have to pay for. Instead of replacing the battery/adjusting the module, they give me a print out for $5,000 worth of work unrelated to the battery. They cant honor the warranty without trying to get you to spend more money. Where is the customer service BMW of South Atlanta?

My experience there was great, Judy Centeno helped me find the vehicle I was looking for. I highly recommend customers to stop by this BMW dealership.

They went above and beyond to make sure my timing system was correct and Dealt with the extended insurance company. So far so good thanks Cary and Jerry😌

I purchased a used 2020 X5 not knowing the windows had illegal tint on them. My car was towed because the car was considered unsafe to drivebecause the windshield was completely tinted. I was left with a tow bill of $259. Please have tint inspected before buying used vehicles.

We had a fantastic experience at BMW South Atlanta (Sons Auto Group). We visited other dealerships, but no one was as polite, professional and helpful as the team at Sons Auto Group. We worked with John Crespo specifically and he really made a difference. John went out of his way on multiple occasions to accommodate us and really helped us make an informed decision without any pressure. It was obvious to us that John is simply just a great person who cares about helping people find their right BMW.Tyler (the BMW Genius) was also great to work with! He was not only patient, but actually showed his enjoyment with educating us about BMWs.There were a few other people that we worked with along the way and each of them were professional and helpful. The consistency from each of the team members really showed that its a part of the culture there and not just a fluke. Anyone looking at BMWs should definitely stop by the Sons Auto Group!

My overall experience was a good one. Had an appointment for an oil change. Was notified that they were short staffed. Was not happy about the 3 hour wait, but staff kept me informed.

Always professional and efficient work. Thanks Carey, for keeping me informed, while vehicle, was being serviced. Great job, as usual. Yes, I will continue, to have my vehicles serviced at BMW of South Atlanta. Thanks you guys and girls!!!

Had to go in for service late on a Saturday afternoon just a hour before they closed without an appointment due to a sudden mechanical problem. The service advisor (Sheldon) was juggling 2 other customers, but still found time to check my car in. He then helped me find a rental car at a local outlet. My car was done on Monday and fixed at a very fair price.

Wish I could do no star, but thats the only way to post my opinion!!! This is the worst place to do business with. They cant even pick up the phone and do it right. Sales didnt pick up, went to parts, receptionist wont answer, Service got all voicemail over and full. What is the type of business baring the name BMW? Ultimate...poor service!!!

Awesome customer service. Takes care of me and my car whenever I need to get parts or repairs.

They do excellent work. It appears their attention to detail is slipping. My appointment was at 7:30 AM. i got there about 7:25 ad there were no lights on and the doors were locked. The lights didnt come until after 7:30 and the doors didnt open until 7:35. Its a small point, but I was there on time and they were not ready.

I came into BMW for an oil change two days before my birthday.. I saw this awesome guy helping the customer and was very determine to get them into a car!! So I felt like that was the guy to help me!!! And he sure was DTheAutoPlug!!! Damien I must say when I tell you guys that this man means business and very loyal and trustworthy straight forward and just all of the above a great person to go to for a car!!! I left with a Brand New 2021 BMW 530i I must say it was the best birthday gift a girl could get!!! Thank Dee your greatly appreciated and I tell anyone if you looking for a car and wanna have an awesome experience getting one Get at DTheAutoPlug he the BEST!!!!@

Carey, my service advisor, is always very helpful, also the people in the parts and internet parts are very happy to help with any needs.

I absolutely love BMW of Union City, GA. Justin takes great care of me every time I’m in.

We leased a car from BMW of South Atlanta. We literally ordered it on a third party app and within an hour John Crespo was assisting us via text message. Within 24 hours, the car was hand delivered to my front door (2 hours away) by John. This was the most seamless car buying experience ever.

This the worst dealship ever. The service is horrible. They dont answer phone to set up appointments. The women have bad attitudes. Bad customer service all around. I ask them is this the BMW dealership or Pars Cars. This place trash I will drive across town to get both Beamers service.

I have been going to BMW of South ATL for about 3 years now and the customer service is great! I’m always in and out in a timely manner.

BMW need to work on their customer service. The gentleman that did help us was very nice he had great customer service. But we had to wait at least 20 minutes before we speak to somebody and there was enough people in that building that could have been speaking to us.

Damien is the best of the best! Guy is knowledgeable and great at what he does! If your looking for a new vehicle go see him you wont be disappointed!

I just purchased my very first car a 2014 BMW 328i and took it here to be serviced a few days afterwards. I called Brandon and he got me in when the schedule online said that I couldnt get in that day. After about an hour and some odd minutes my oil change and vehicle diagnostic was DONE!!!!. It may not seem like a big deal but I was hoping and praying nothing was wrong. And nothing was. Brandon was awesome and he really helped me alot. Thanks so much. I will definitely be back when I need something else.

I have mixed feelings about this particular dealership mainly due to past experiences I’ve had with some of the staff, some of the inconsistencies and the lies… several years ago I even put in a complaint with the manager who never did return my phone calls… I do try to stick with one advisor if I am going in… That advisor is Bryce… I feel that he is trying to make an effort to assist the customers and give them as much Customer service as possible…If it wasn’t for him quite frankly, I probably wouldn’t even step foot in that dealership.

Took my vehicle here because of noise and power. When I first got there the service advisor said nothing is wrong with the car after hooking it up to machine. I told him I was a mechanic opinion. So the said it was an leak and they have to get the part. They had my car for over 2 weeks. Then text me and said that did not fix the issue so I would have to pay more for a pump that would fix the issue. So I said ok and had to wait another week. Then they contacted me back and said that didn’t work. I still had to pay for the service envelope though they didn’t fix the issue. Never going back here again.

Very personal and smooth service. One of the best I’ve had in a long time.

I actually had my appointment time incorrect. I came in on the wrong day but the service people were very understanding and accommodating. i was able to get satisfied service that day & timely.

I was greeted immediately. It was determined that my tire needed to be replaced. The service agent & technician got on it right away. Everyone was kind & professional.

Courteous and professional employees. Fast oil service. I will return.

Youll get better customer service at a different BMW dealership. I left here in March and purchased my BMW elsewhere. I left here this time to take it to the dealership I purchased it from for service. Nobodys rude but you just dont feel welcomed.

Great service. Sheldon was fantastic and I was in and out quickly. Washed too

Update: 4/5/2021 - It has been over a month since still without closing the loop. I have attempted to contact TAGS and TITLE concerning status and a month later I still have not received my temp tag nor have I received a status on issuance of tags. I have even offered two of my employees to assist. For anyone dealing with tags (maybe just out of state), you will be forwarded to a mailbox that is full and the precan response by the GM VM always states that he is out of the office for the day. Not sure where this is going but hopefully they can get someone consistent in the office to close the loop on this matter - ASAP.Old PostI have reached out to the dealership on numerous occasions to get the status of my tags that have been well over 4 months. I have sent emails to tag and title no response; I have called the finance manager - no response. Just interested in the status. If you live out of state I would not even work this dealership because the companies follow up services is very bad.

Excellent sales experience from the beginning to the end. Salesman was professional and not pushy. It was not a all day experience. We were in an out with our new toy BMW X5 in less than 4 hours, which is a record for me. I would definitely return for a second vehicle in the future.

Bryce Hahs took extremely good care of me and got me in & out in little over an hour. The service was great and my BMW was cleaned like never before at a BMW dealership. Bryce is a professional and a great representative of BMW of South Atlanta.

They diagnosed my car issues and had to order a separate part and it took 2 days to arrive but when it did I was called in to finish repairs and it was a good deal

I love the customer service at BMW of South Atlanta. I have purchased cars from them and gotten service there for many years. I highly recommend BMW of South Atlanta.

Everyone at BMW of South Atlanta goes beyond the expectations of customer service every time that I need service or help with my vehicle!It makes me appreciate owning a BMW!

Canesia Allen, went over and beyond to make sure my experience was a pleasant one. Her helpful friendly pleasant smile was very comforting. DelRoy was amazing as well.

The punchline is they had the best price to order a new BMW and the whole transaction process from order to purchase was simple and easy. John Crespo and Ken Wilson were great to work with. Definitely worth the drive down.

I have not been having a great experience with this dealership. I am in the market for a new car so I contacted the dealership online and they asked me to do a finance application after doing so, I had to beg someone to give me a call about my application the next day I kept calling and everything was going to voicemail so I decided to drive an hour and 30 minutes away AFTER WORK to get an answer just to find out that I was approved but the vehicle I put the application in for was sold. I wasn’t too upset about it but I was disappointed that I had to drive just to get a hold of someone, Judith she was extremely nice and apologetic and asked me if I had another vehicle in mind and I said yes and she told me she would call me the next day about it. It has been 3 days later and I still have not received a call. I really hate that I let this dealership check my credit because I don’t believe I want to go further with this process. They have shown me that they do not value other’s time. So if you don’t live close by and can’t visit the dealership to make a purchase, I certainly do not recommend.

I wish more online services were as good as BMW of South Atlantas They back up every product with complete confidence! I had received a damaged radiator obviously damaged by the carrier - I called them as soon as i tried to install it and they immediately sent me a new one! Giving me the piece of mind that allowed me to get my like new and immaculate -2008 BMW 535i back on the road quickly!! I am very very happy with the team at BMW of South Atlanta and recommend every proud owner of a BMW to buy with confidence from these guys!

I took my car in for an alignment, brake inspection, oil change and radio repair. I was greeted by Jeff who immediately exceeded my expectations. He was extremely helpful, knowledgeable and saved me a ton of money. I later found out it was a user error on my behalf regarding the radio. The entire staff was extremely helpful and exemplified a helpful attitude. I did experience a long wait but they made it worth my while when the bill came. I was allowed to use coupons on their site which also helped me to save. Thanks BMW for reminding me that customers matter at BMW of South Atlanta!

Awesome experience with Corey in service. I was there for 7hrs due to Global BMW errors. It didnt matter, Corey was polite he made sure I had my drinks snacks etc etc. Upon leaving South Atlanta completed my brake job w0ith ease...Thank you!!!

This definitely is the most unprofessional dealership I’ve ever been to. The salesman Damien is the rudest salesman I’ve ever come in contact with, I mean how do you have a job in customer service but have no customer service. He tried to rush me into buying something that I wasn’t interested in and once I told him I was no longer interested, he balled up my credit app and basically threw it away and walked off. I definitely won’t be back nor will I be sending anyone here!

Wonderful sraff, Hunter and Jeff took great care of me. Quick, efficient, and so polite. Thank you.

I would like to say that my experience was a lot better than my first one. Thanks to the customer service rep.

After seeing how well my relative was taken care of .When buying a car I will only buy it from Damian . Treated my sister very well last week and very knowledgeable young man .

Outstanding service department! Mr. Phillips is by far the best service person I’ve ever had the pleasure of dealing with! Excellent work!

I brought my car into BMW of South Atlanta to have my engine coolant serviced. The manager informed me to bring it in to have it reviewed. Ms. Jackie provided excellent service. She was cordial, attentive and even checked my tire pressure. Very pleased with the service received today. Thank you Jackie for your professionalism and kindness.

YOU WILL REGRET BUYING A CAR FROM THIS DEALERSHIP. DONT DO IT!!!Service never answers, and the receptionist will not leave her desk to get someone, sales refuses to pick up, mailboxes are all full. It is pitiful! This is the worst experience I have ever had with a car dealership.

Brandon was very helpful and pleasant. The service was fast.

I will not be renewing my service contract at BMW South Atlanta because of poor workmanship on several different occasions. Recently they left the cap off after changing my oil. Instead of cleaning my oil soaked engine compartment, they only wiped it down with a rag. Now it constantly smells like burning oil and is potentially a fire hazard. Ill pay someone to steam clean it for me. Thanks for nothing BMW.

The customer service here is absolutely amazing. If you want professionalism while buying a great car see Mike Brim! And I cannot forget my service advisor Caitlin awesome. After you get your new ride the BMW genius Ava is the bomb.com

Cary is a great technician and always takes great care of me. As I result I only go to the dealership for any type of issues I have with my car

Just purchased a new X5 Loaded. The sales person was awesome!! I originally came in for a X3, coming from a Mercedes GLA 250. I am so happy with the X5, its much bigger, LOVE the safety features, interior lights and e performance!! I got a great price I am comfortable paying with GAP insurance and package for maintenance. Finance was very informative on where I am with payments based on my credit and where I can be in 12-18 months and I like that they were not just concerned with my payments they wanted to get me the best deal and financing through them can keep me in a newer version. I am just overall excited and happy I made the choice to go to BMW of South Atlanta!

Brandon ensured i had the best + most pleasant experience v. attentive and willing to help and answer any questions that arose’

Everyone at the dealer was professional and handled my my new car purchase efficiently and fairly. I would definitely recommend this dealership!

The staff was courteous. All aspects of my service visit was very organized. Joshua kept me informed on the status of my vehicle. The waiting area was clean, quite and spacious. I will definitely use BMW of South Atlanta to service my vehicle again.

Tim Walker and the entire team are the best! My 2009 328i is much happier after its last visit ☺. Btw, I am so grateful for the special handling for my disability

Horrible customer svc by phone and not much better in person.Definitely not my first place to bring my BMW since they didnt know where my car was for 4 days and probably wont be doing business with them again. the fact that I spoke to three different people told them the exact same thing and then they did the opposite of that and tried to add extra stuff on for me to pay really did piss me off. I purchased a brand new battery before I took my vehicle in and then they took my battery out and then charge me $297 for their battery. They also wanted to charge me $500 for tires but I already have purchased my own tires and a diagnostic is $165 yet somehow I got charged $635 for a diagnostic was not happy with this place at all should have just took my car back to BMW of Decatur where Ive been taking it for years just thought cuz I lived on this side of town it would be better for me boy was I wrong

Everytime Ive had to take my car here it has been a great experience. The personnel are professional and the services are exceptional.

I have been in BMW for past 7 years and I love the service.Currently moved to McDonough, Georgia and I have received good service so far.

The employees were very supportive, and they were willing to assist me in every way to ensure that the issue was resolved.

After waiting about five minutes to even be acknowledged by the staff, I was informed the part I called to see if was in stock just so happened to go out of stock within the hour that I originally asked. But, I always come here and have a great experience. So, this one mishap wont stop me from coming back.

Great service as always. Carey is awesome

They got me in a brand new bmw!! Great dealership Vince is the best!!!

6/08/21 Took my car in for a scheduled appointment on a Tuesday for maintenance. Never heard back from any advisor. I had another appointment the next day for my other bmw, inquired about the status of 1st bmw dropped off previous day, advisor stated they must of not got to it because vehicle was assigned to him and he was off. I called later that day Wednesday no response, called multiple times on Thursday no response left message, called Friday left message no response, mailboxes full. Nice people, terrible service. My car has literally been taken hostage with zero feedback as to why or a returned call. No excuses on this type of neglect.6/23/21 After 2 weeks finally got my car back. Never heard back from Robert Fowler as his digital response from review claimed. Digital transformation is only as good as human touch. Cant replace experience and follow through. Thank you to Bryce who incidentally got pulled in and did his best to resolve.

I recently visited this beautifully remodeled dealership😍 the visit was only for business! The staff was friendly & pleasant. The customers looked comfortable in the inviting waiting area! Huge flat screens to watch! There were light refreshments available while you wait for your vehicle being serviced🤗 dunkin donuts, coffee, individually wrapped snacks, etc. I hope you receive great service if you take your BMW in for maintenance✌

Excellent customer service! Very dependable maintenance team! I will not take my bmw anywhere else! Your baby will be taking good care of at bmw of south Atlanta!

I had a pleasant and attentive experience....I recommend a visit...Thank you

I love bmw South of Atlanta and highly recommend Justin Tritt if you need any services!

I’m so upset. I was sold my dream car, a Bmw X6 less then 2 months ago and the vehicle already has a major problem with the transmission. I brought it back to BMW to see if they could fix it and they vaguely told me they would “see” and if the problem is too expensive they will not fix it. My car has been with them over a week and I came up here to see what was going on because they haven’t called to update me or anything. I get up here and they haven’t even touched it. I put a huge down payment on this car and they will not give it back. Unprofessional and messy business. I do NOT recommend at all.