To preface, we didnt end up buying anything from Sam Levitz, but we did get a tremendous amount of help from James Hessler. He was outstanding to work with and went the extra mile for us when he didnt need to. If you go in to their 36th st location, make sure to ask for him.

Great with sales, but delivery schedule is totally useless. They gave me three different dates. Three different time periods. Who can be home three days in a week? I rearranged my schedule, they changed it. I asked to change the ship time (text said Wednesday, call said Tuesday before noon). Im waiting and now have to leave and they said they are going to charge me for a time change. Im done.

I brought a bed here and they came to set it up and didn’t use any screws and my bed keep breaking I called them and they came out and had someone take pictures so they can order the parts ( parts takes 3-4 weeks they say ) and schedule another date for a tech to come fix it, when he came he couldn’t fix it he told me he didn’t have the screws and that I should of received them in the mail this all happen oct 2, 2021 i been calling ever since so my bed can be fixed correctly and they keep saying someone will call me so I can schedule an tech to come out but no one ever calls me this is my 4th time calling …… keep in mind I had this bed since beginning august

Where do I start…let’s start at me spending over $7000.00 (paid off completely not financed) on 2 rooms of furniture only to be told that the the original leather power reclining sofa set was no longer being manufactured AFTER I purchased it and then was told I could purchase the floor model at a significant discount only to find out the discount was less than $150…AND then to find it was no longer available for sale!! Let’s say it’s been nothing but a nightmare with this store!!! I was then informed that 1/2 of my original order of a complete bedroom group was in back order (which I understood at the time) until mid October (original purchase made in August. So I called today to see (mid October being now) when it will be delivered only to hear it is now pushed back to late November!!!! I should have got a full refund and moved along to give my over $8000 purchase refunded …yes because I went back and purchased over $1000 worth of MORE furniture, BIG MISTAKE!!!! The customer service is deplorable!!! I will NEVER recommend this store to anyone not even my worst enemy!!!! I’ve had enough of this!!!

Edwin is an amazing sales person!!! As soon as I walked in he was quick to greet me knowing they closed 20 minutes, he was patient and follow up throughout the warehouse. He is still very new but every question I had he was able to have an answer. Another gentleman helped him out as well. Unfortunately I did not catch his name, but both were great! My bf and I left with everything we needed and even accommodate 2 separate deliveries so we could get our purchases when needed. Unfortunately they do have few things on backorder so if youre looking for something fast dont be RUDE!! We are still in a pandemic!!! Keep up the great work!!! These are the people who you need to make your team great.

Amber was great. Funny, helpful and patient! I will ask for her next time I buy anything here.

Sam Levitz is a joke. The sales staff are suppose to contact their customers on a weekly basis to update us on the order and they don’t. Communication between the sales location and the delivery/warehouse location is terrible. Sales managers say one thing and the delivery managers say another. The company has no true care for their customers and the hardship they put them in when deliveries are cancelled on a regular basis for a multitude of reasons that predominantly come back to the company being terrible at their job. Don’t expect to find out your expected delivery is not coming until after or towards the end of your expected delivery window. If you have a choice to shop elsewhere I recommend that you do. I’ve requested numerous phone calls from multiple levels of management and they have only responded once. This company is all about getting your initial money upfront and not caring about you after that. I would not recommend this company for any friends or family much less folks on the internet.

Online ordering from Sam Levitz is a nightmare. I ordered a desk, and I was told someone would reach out to schedule my pickup. No one did so I went in store today to see what was going on and they said the item I purchased was back ordered through JANUARY. That would’ve been nice to know when I was ordering online… nowhere did it say that was the case on the website.

We purchased a bedroom set and a dining room table. The sales person who helped us was fast and got us through the process easily. We didnt finance so maybe that helped in time spend. Some of our order was not in house and would be delivered later. We received our first few items within a few days. The bed frame came about a week later. The delivery men were incredibly helpful and friendly. Today was our last piece to be delivered. Both Haper and Chris our last delivery drivers, were exceptional. Also all the other deliver people did an amazing job. We did purchase the deliver, set up and 5 year protection plan. Very satisfied with our experience with Sam levitz and all the staff, from sales, office staff and delivery. Would shop here first for any furniture needs.

Ugh, where do I begin.Purchased two bedroom sets and two mattresses and couches in April. Bedroom dressers came damaged because the delivery guys pretty much just threw everything. Then they left all the boxes outside in our front yard. We had just barely moved in. We didnt see it till after they left. We thought they would have taken it with them to dispose of.Then we were told the mattresses would arrive in two weeks to a month. Its July, its been 4 months. No word from Sam Levits. They havent called to offer any compensation or even to offer something that they may have available. My kids are still sleeping on air mattresses.And they have the nerve to still charge for purchases we have yet to receive.I dont know whos running this place but the other stores are run much better. I shouldve gone to one of them like I usually do. Because this has been horrible.

The salesperson Olivia was the best salesperson I have ever worked with. She is very knowledgeable and extremely patient as I made my final decision.I hope to work with Olivia on my next purchase.

I recently visited Sam Levits to purchase a dresser drawer set. I was greeted by Luz, her customer service was impeccable. She took her time made sure we were fully taken care of all while never being pushy. I would definitely recommend her sir any of your home sales needs. She has five star customer service skills and truly understands her customers needs. Thank you for all of your help it truly was an amazing experience. Needless to say that I will be returning within the next two weeks to purchase beds and a China cabinet. She is what we as customers look for in a sales representative.

I purchased a mattress a couple months ago and the service was decent. Was told for purchasing the mattress I could come back and purchase anything and get 300 off. Came back to purchase a bed frame and was told no 300 off. Was misunderstood. Okay... fine. Still bought a frame. It’s been over 2 months and frame still hasn’t come in. I asked for a refund 6 days ago and was told they had to mail my refund. Called today to follow up on the refund and they tried to say I purchased it two separate ways and she doesn’t know what the status is or if it was even mailed out. So.. I paid nearly 600 for just a bed frame and wasn’t given merchandise or my refund. Very disappointed. They treated me like oh well and that it basically wasn’t a big deal. Clearly they are just trying to keep my money.

Customer service Luz is amazing. She was patient, knowledgeable, no pressure to buy and with your interests in mind. Resourceful and efficient. The store was clean, organized and welcoming. Many options available for various purposes around the home, office or patio. Recommend to anyone who likes to shop with no pressure and amazing customer service.

Went into Sam Levitz for a couch, I had Olivia helping me out. She was amazing, showed me a few things and then left me alone to browse on my own(which I enjoyed) When I was ready to make my selection, she was able to answer all my questions. Thanks Olivia for all your help today!!

I have always had great service at Sam Levitz. My parents never bought any furniture anywhere else, and now I’m following in their footsteps! Great furniture and a great price. Always the best!

I was in looking to replace our pitiful couch, now that the kids are gone. A lovely associate named Lorraine greeted us at the door and helped us find exactly what we wanted, at a great discount I might add! Having saved a bit on the couch, I inquired about a new mattress. Lorraine was very knowledgeable about their selection and impressed me so much that now Im getting a new bed, with all the bells and whistles included!Her supervisor was very friendly and they both made me feel so comfortable, no pressure, no rush, just an easy dou to do business with.Ill definitely be back!

Moto was incredible and super easy to work with. We came in and made our purchase in record time. Friendly and very informative.

If I could rate less than a 1 star I would. Its now September and I canceled an order from May due to them not delivering on their promises. Ill start off by saying the only positive experience I had with Sam levitz was my second sales associate named Debbie and her manager. Everyone else associated with this company made it obvious they didnt care about my business.I ordered a sectional in May for an estimated delivery of early July. It got pushed back and back until they told me mid October in mid August. While I was debating my options I had my first sales associate try to talk me into keeping the order by telling me there really isnt any other furniture stores in the area which sealed the deal I would not be doing business with him. I went to another store and changed my order to a couch they had in stock and a recliner that was coming within the next week. Scheduled the delivery and I thought at least I would have something. Delivery driver ended up showing up to my house early (before their scheduled delivery time) 6 minutes after they gave me their 30 minutes till delivery courtesy call. The driver left and I called their distribution center who promptly told me they would send the driver back out. I got to my house and waited over 2 hours. I ended up calling to check on things shortly after the 2 hour mark to find out some manager over the delivery drivers decided that the delivery crew wasnt going to come back out. They never bothered to call me to update. When I called and spoke to the sales manager he understood and tried to get the delivery for me the next day which the distribution center refused to do. I canceled the order on the spot. The customer service of this business is abysmal. Im at a point where Id rather go buy a futon from Walmart than deal with them again.

My mom placed an order in person to have it delivered. On Wednesday when the delivery day came she we got a call that the delivery was moved to Friday. Yet they came Wednesday and delivered the bed frame with no mattress, said mattress will be delivered Friday. Well Friday came and we called to check on it and they had no delivery scheduled for us and we didnt receive a call text or anything. What are we supposed to do with a bed frame with no mattress????

There is a very rude/loud lady called ‘Karen’ who is unprofessional at all. She literally made my experience at this place the worst that anyone can have. She likes to argue and makes things super complicated.This store treated me the best at the beginning (pre-sale), but the (post-sale) service is awful. So, if you discovered that something was damaged, and you call/visit the store, don’t expect much. I spent literally 5 hours to get some help for a damaged piece. They were willing to help me after all this wait and they took the damaged piece. Then, they had ‘Karen’ followed me to my car to ask me to come back to pick it up so we’re back to circle one. I feel so stressed because I was never treated like that in my whole life.

Want to start off by saying the furniture is great, but this store is being marked a 1 due to customer service.Ordered over $5000 of furniture from this store and was scheduled to be delivered on a Friday. Was notified on Thursday that they were delivering the furniture on Saturday. We called and spoke with an individual in the delivery dept. and they were able to get it moved back to Friday like our paperwork says and to call the next day to get an ETA.Friday comes and we call to get an ETA. Am told it is scheduled between 10am-2pm. At 1:57pm we call to get an update as to what happened because things happen. We are told it is scheduled to get delivered between 2pm-6pm and who ever told me it was supposed to be there before was wrong. 5pm comes and our furniture arrives, but we are missing a piece of furniture that was never put on the truck nor on their list to bring. So we call and ask if they can bring it out to which we are told that all the trucks are full and they can bring out on Saturday. To which we tell them Saturday is a no go and can they do Sunday. They say they will schedule it for Sunday and would call us back to get a time. (Never received a call)Since we never received a call we called Saturday morning trying to get an ETA for Sunday. We are then told that its already on a truck being delivered. At this point we are getting really upset because we told them we cant have it delivered Saturday because we wont be home. So again they say they can deliver it on Sunday and to call after 8 am to get an ETA as to when it would be delivered on one of their same day trucks.We call Sunday morning to get an ETA and are told that our piece of furniture is put back in storage and is rescheduled to be delivered on Monday now. (What the ****) We ask to speak to a manager (Alex R.) and explained what had happened and that we would like our furniture to be delivered today like it was supposed to be. To which he responds Im sorry, but the trucks are put on their routes and you are scheduled for Monday. We explain yet again that this piece should of been delivered on Friday and that this is ridiculous that we cant get our stuff when we are supposed to or when you guys say its supposed to be here on different days. Again he (Alex R.) says that You are scheduled for Monday which shows he does nothing nor cares to rectify the issue.Sad part is we planned to buy more furniture from here after we had already made over a $5000 order, but after this I have doubts and Ill be sure to warn my military personnel of issues they may face here as well.

I recently contacted their online customer service team in order to purchase a new mattress. They couldnt tell me the dimensions of the box that it would come in despite the fact that it was in stock at their store. I went ahead and placed the order anyways and was sent an email receipt that had an address of one of their locations in it. I drove from Tempe to Tucson because the price was a pretty good deal, but they didnt have the mattress when I arrived there. Instead, they told me to go back to the customer service desk which sent me to the warehouse, which sent me back to customer service. Overall, I wasted quite a bit of time because they couldnt figure out how to send me the correct address where the mattress would be in stock. I decided to cancel my order and purchase elsewhere.

Very easy to work with. Had no issues getting the information I was looking for and finding the products I was interested in.

I was disappointed because they didn’t deliver on the appointed time and they were a little unprofessional. I typed a scathing review before they had a chance to make it up to me thinking there’s no way they would. They definitely did though, by assembling my piece that I had expected to assemble. So thank you Sam Levitz!

I feel like Im doing potential unfortunate customers a dishonesty by giving you guys 1 star, of course your sales team is going to be top tier because you want everyones money . But after that ! Forget it, its got to be the worst customer service Ive ever encountered, like seriously your delivery department is horrible . The manager should probably be reconsidered because she had solution skills of a kindergartner. If I spend money somewhere I expect good quality service at the LEAST . I didnt receive that here, to Anyone looking to purchase anything here I recommend going else where so you actually feel appreciated . Dont bother trying to reach out to find out how you guys can get better at customer service or improve my experience. No chance at recovery from this 😂

Please DONT WASTE your time with these people!!!!!!! If I could put Zero stars I would!!!! This place is absolutely ridiculous. Please don’t waste your time! The care only enough to sale you something but once that sale is done that’s it. They don’t care about you at all. If your stuff even gets to you or anything! They really don’t care! No customer service or professional service at all!

Update 5/27/21 - Delivery was perfect! Sadly, within my 48 hour window I decided the headboard I selected was not going to work. I am a sunshine gal and the fact that it literally blocked one of my bedroom windows was no bueno. Called customer service, credit issued and went in a few days later and bought new bedroom furniture, an office desk and an chair chair. My salesman Paul is helping me find a new headboard and sending pictures of the slots to make sure it works with my headboard bracket and...and...I just received a text from Kathy with an update on when my chair will be arriving. First class service once again! Way to go Sam Levitz!OP - Talked with Kathy to schedule an in store appointment. She set me up same day with Paul for my salesman. He was very kind, professional and above all didnt try to upsell me. He was also very patient with all of the questions I had. Bought new sleigh bed, mattress, adjustable base and the sheet package. The sales part went very well. Now I have to wait for delivery to see if it goes well. Will update the delivery team services when they are done. If you want a laid back, no pressure guy, ask for Paul.

I enjoy going to Sam Levitz when it comes to shopping furniture or decor for my home most of all there’s the gentleman that helped me through it all from financing to decorating! LUIS CARDOSA, I very much recommend making an appointment to see this guy he’s truly the BEST he gives you all his attention and takes his time with you.

Ian and Rick from the Palo Verde location in Tucson were excellent! Very personable and attentive to our needs. Not once did we feel like they were trying to oversell us, and they were very helpful. I would highly recommend seeking them out for your furniture needs. My mother was extremely excited and satisfied with our purchase. Both of these gentlemen exemplified professionalism to the highest degree.

I don’t know who to give a bad review to but since I picked up here I’ll leave the comment here I picked up a bed frame here that I purshased when I was loading it I seen the boxes all torn that those boxes don’t belong to my bed frame I said nothing when I got home the bed was missing everything and was slid whit a knife when someone try to open it so yea it was cut this is the 3rd time I’ve bought from this place and it’s always the same thing after all the going back wasting gas and time they ended up sending me to Sam levits on prince to pick up my stuff witch they gave me new boxes like they are soppuse to and all the hardware

Very unhappy with the delivery today from Sam Levitz. We had our mattress delivered no bed frames no cover protector. Then they say they can deliver another day. Delivery men name Bobby; were extremely rude got in my man face telling him I said look at me in saying Im not taking them. Call customer service sucked Paula

If Sam levitz is ever looking for models I got one. Lol saw some nice furniture:) workers are awesome.

I will never even think of going to this place for anything again. I wish I could give this zero stars, but one is lowest that is allowed.I ordered a bed and was told it would be delivered by 12/27/20. That didn’t happen. So, I was then told it would be delivered in March, then July, and the unknown. I canceled the order and wanted a refund. I was told I would receive a refund within a few days: I waited but nothing happened. I called back to find that it was not refunded. I was again told I would be refunded. Again, this did not happen. I have now made three attempts to get a refund and they will not even process it. The order was confirmed to have been canceled, but on my last call I was told that they could not process the refund, even though I would not be receiving the order.This is theft, so all I can do is leave a review and make the report to law enforcement, both of which have been done. Perhaps others will have better luck.

I had the worst experience at Sam Levitz on Prince. The dock workers made fun of my speech impediment. Also made me wait nearly an hour for my small item. Before that, a salesman followed me around kept asking me questions when I was clearly having speech difficulties. I had to wait and wait and wait for a small piece of furniture. I walked around the showroom and every single salesperson asked me if I needed help and when I said no they kept asking questions. Finally I was able to look around in peace. At one point I had walked past congregating salespeople and heard one of them say, sufferin succotash because my speech impediment makes me sound like Sylvester the Cat. I am appalled by this incredibly immature behavior. I have returned the item, but have not been refunded as of yet despite my many requests. I believe this is in retaliation for mentioning the poor treatment I had experienced. I didnt deserve it.*edit to addOnly one salesperson treated me kindly and gave me my space. Thank you to the African American man who knows how to treat people with respect.**finally received a refund and an apology. Never too late to apologize**

Went to this location yesterday evening and the only time we were addressed or acknowledged was when we were leaving. We found the perfect couch, but due to the lack of service or assistance offered, we decided to take our business elsewhere. Worst part of the experience was the large number of sales people that walked past us on numerous occasions.

Daviid, our associate, was incredibly helpful and kind! Great experience working with him. We found what we needed at a great price and he helped us the whole time. Will buy from here again.

I have been with Sam levitz for more than 10 yrs and never had any problems we just bought a new home and buying new furniture and giving my old ones to my mom there still strong and sturdy!!!

The show room was so nice and lots of beautiful choices. Fred our sales associate was patient and knowledgeable. I ended up buying my daughter a complete living room set . I will be going back soon as there were a few more pieces I was eyeing.

The sales team was great and my daughter loves her new furniture ❤ and I loved the price.

Salesman James Hesseler was helpful without invading our space while shopping for a new couch. Process was easy and smooth.

My sales person was very nice and helpful helping me find what I needed.The guys at the warehouse were very friendly and made sure my Recliner was wrapped up to protect it.I was very pleased!

Tom Birmingham is a great customer service salesman. My husband came into the warehouse angry and yelling at Tom, and we had never dealt with Tom before so the yelling was not fair to him. But Tom showed compassion and empathy nevertheless. He is a great asset to Sam Levitz and the customers. I wish Tom Birmingham all the success in the world.

Great selection! Olivia was very helpful and super nice! Can’t wait to get our furniture

Mary and Paul helped me most recently....I was very thankful for the help I received. Mary has helped me with a few sales and always lead me to the best deals, helpful and friendly, she really worked hard for me. I would recommend Mary to anyone I know. Paul also went above and beyond to take care of me, he definitely deserves a thank you! I have also worked with Aaron in the past, and was very happy with the service I received from him. Overall I really like Sam Levitz, you can always find something to fit what you are looking for, and they have good credit options. I cant say I havent had any issues at all but they help me to take care of all of them. Overall I will give them a 5 Star review!

Awful awful delivery and customer service! We bought a new bed in May and was told we would have it by Mid June. We got a call we would have a delivery the end of June. They call us the day on delivery and say our mattress is ripped and they have to order another one. Now they have no idea when that will come in. We are sleeping on the floor without a damn bed!

I wouldn’t even rate a one star. We bought this mattress with our bedroom set. We bought a new home to enjoy filling this home with new furniture. Very very disappointed in the mattress. They sent two different mattress inspectors, and both stated it was sagging. Sam Levitz will NOT exchange or return our money, and will not make this right. You would think after after spending close to 10,000 with this furniture company, a defective mattress wouldn’t be an issue.Because of this minor issue, our family, friends, and their friends are surprised as well.Question will always remain......why?I wouldn’t buy into the warranty plan, it’s a racket.

I was helped by Yasmin, she was very nice and helped me with getting the daybed I wanted. Shes very helpful

Customer service is the worst ! I have Never struggled so much with a store . The managing is trash . Very rude they don’t solve anything. Everyone is super friend while your purchasing and then afterwards you get no help at all !

They never keep their promises and the sales people misquote delivery dates. This has happened more than once for me.

Horrible night mare with this company from beginning, don’t fall for their bogus $100 gift card!! I should had stopped there but gave the another chance. At the end they were not even capable to scheduled a delivery for a $2,300 sale!! Spent so much time for nothing just allot of stress!!

Was helped by Olivia and had a great experience with her. She was very nice and helpful.

Erik was very helpful and pleasant to work with. Thank you for your good service.

I came in to buy pillows and pillow covers, but I had no knowledge on what to buy. Elena helped me find exactly what I needed with ease! Not only that but she went the extra step of finding out what type of mattress I would sleep best in. She is very professional, understanding, and has the best customer service. I’m coming back and giving 5 stars just because of the professionalism of Elena.

Mads was helpful, professional and attentive. Her approach with attentiveness was spot on. She was there when we had questions and she allowed us the opportunity to shop and look around without feeling rushed or pressured. What I really appreciated was her honesty. When she didnt know the answer to our question, she told us she wasnt sure and went to find the answer. She valued our time at Sam Levitz and we valued hers. Good business!

The delivery experience was horrible. My wife and I were told the window for delivery would be 1-5PM when we bought the item. Then, we were not warned 48 hours in advance of our delivery time, as were supposed to be and were told we would be. Without hearing from them, we worked under the mindset that 1-5 was still good-to-go. I then got a call about an hour before arrival of the item. The arrival time was, of course, in a different window (9-12) of what we anticipated. I called to explain this would not work. I was on hold for about 15-20 minutes (maybe more), I was told there was no solution other than to reschedule a whole new day. My wife and I had to adjust our schedules to then make the delivery work out. We were not happy about this last minute adjustment and what seemed to be a bait and switch on timing delivery. The sales price on the item was nice, but this delivery experience messed it all up. Sorry sam levitz, but you need to work at keeping the customer happy even after you have our money.

Had a great experience while shopping for a living room set and had the assistance of Jacob.He was very informative about any questions I had ( I had a lot) and if he didnt have the answer, he made the effort to find it.He advised us where the type of living sets we were looking for where located, and then checked with us periodically to answer any questions we might have. Absolutely no pressure.Great job Jacob!!

Our salesman was everything I like in a salesperson, answered all of our questions, showed use every option there, and let us decide what to buy. Good job.

Luz Rodriguez was very helpful and informative. She gave us suggestions for what we came in looking for and was very knowledgeable about all the products. She gave us time and space to browse and was available when we had questions. We walked out super happy and excited for our new bedroom set, mattress, dining set and tv stand.

Enjoyable experience and great customer service! Tom helped me find the perfect love seat and sofa without all of the pressure. I appreciate the awesome customer service Tom! 🛋

Very bad miscommunication on Sam Levitz part. I received an email confirmation about 3days prior to delivery date regarding delivery hour time window. Delivery was somewhere between 11am to 3pm. No problem, there was a confirmation button within the email to confirm. I confirmed time slot within the email. The day of delivery I get an automated phone call at 7:30 am that says my delivery will arrive within the hour and to call thier delivery dept with questions or concerns. So I call but wasnt able to speak with a live representative because they were closed. Delivery was not what I confirmed. So I had to leave work with no coverage and miss nearly 4 hours of work because of Sam Levitz miscommunication.Please dont provide your delivery dept phone if customers are unable to reach someone especially when its your fault .So I get home as soon as possible and no delivery came within the hour as the automated phone call stated.If Sam Levitz are going to decide whatever time they want to deliver, dont send confirmation emails out or when the furniture is purchased dont ask what date and time is convenient if you all are not going to listen. Very unprofessional.Update: just received another automated call from Sam Levitz stating they will arrive in 10 minutes and that was @9:51 am. It is now 10:18 am and still no delivery. Very screwed up communication on Sam Levitz part.For anyone reading this please do not have your furniture delivered. It is best you pick it up yourself.

Came in to view an item listed online. I had no issues finding the floor model, did not experience pushy salespeople but there were plenty available if needed. This is a large warehouse showroom with a massive selection of furniture.The online purchase went smoothly and delivery was as expected. Fully assembled furniture was received undamaged, and promptly.

Olivia was the person who helped us great customer service will be coming back because of her 👌

Moto was a great help, very attentive and knowledgeable. Great salesman!

The warehouse has a nice variety of furniture for you to look at. Definitely fair prices. And there was always a person of the staff there to help you. It felt a little too crowded, definitely felt a little bit uncomfortable because of the pandemic, its hard to keep your distance from other people. Make sure to bring your mask and hand sanitizer. The overall experience was good.

I am only giving them one star because there is no option for zero stars. Three years ago, I went around and around for 4 months with Levitz because the bed they delivered had defective under bed drawers. After 5 trips to our home with a succession of equally defective beds for a variety of reasons (which I started inspecting on the street and not even letting into our home because it was such a waste of my time), we finally cancelled that order and got a bed with no drawers, which was a huge disappointment. When we realized that the new bed required a different kind of box spring, we were told it was too late for an exchange and they didnt even offer us a discount. It wasnt my fault that they didnt deliver the goods theyd sold us and that it took 4 months to rectify the situation. I refused to give them another dollar and we didnt purchase it from them. Well, here we are, 3 years later and my mother-in-law ordered from Levitz without realizing theyre the company that we had such difficulties with. The delivery drivers showed up without essential parts of her order, the wrong screws, and then kept asking her for tools. My husband has been on the phone with Levitz all afternoon and has been passed to at least 5 people and transferred to other stores. This was supposed to be a big surprise for her grandkids on Sunday, and its a huge disappointment. Save your sanity, buy elsewhere!

Bought a coffee table set when it arrived one end table was missing and the coffee table had scratched and somehow dirty footsteps all over it. Called to get a refund and they picked up everything and didn’t refund me.

Great customer service... very informative. Great experience

Gregory Mandros, was very helpful, very nice and understanding! Highly recommend getting his help💯

Very good. Went in for a love seat sofa but couldnt resist the 30 month interest free loan. Ended up getting a couch, chair, two end tables, and a coffee table. This was yesterday and I and the wife are still tickled about it. The folks at Sam Levitz are low pressure and know their stuff. We are so glad we went.

Rene at Sam Levitz was a great help in the selection of my powered recliner. The showroom is fully stocked and the friendly people are ready to help. Get on down there, wear a mask, and pick up some furniture!

Terrific customer service! Beautiful store interior and presentation. Helpful, courteous salesman.

Worst service ever, I order 2 super expensive desks for my office, I hired all kind o labor for that day they were getting delivered( assembling people, internet, cameras etc) The store hire outside delivering which these guys not only rude but didnt have an idea what they were delivering. They delivered the wrong desks. I had to go to a store and waited over 2 hrs and they didnt help, I went next day and I finally got them but I had to transport them to my office and since I had paid over 300 dlls on labor on an external company and at the end of the day I lost it and no one could help me to remedy the mess they did so please be careful with this store, ALL OF THEM ALL LOCATIONS. MAKE SURE YOU DONT GO THRU THIS NEVER!

This guy was one of the nicest mot funny guys I’ve ever met and i would like to do lore business!

I was very satisfied with the service I received today. Maria was very polite and cordial.

Jess was my sales rep. She is awesome and friendly. Helped me find the perfect items to accentuate my home. If you go into Sams on 36th ask for her. She will help you with all that your home needs.

Thanks to Sales Associate Gregory Mandros, he made my purchasing very comfortable and easy.

Mary at the 36th location is amazingly awesome! She is very efficient, thorough and detailed oriented. She takes the time to describe in detail the merchandise and specifics about it. She makes shopping so much fun and comfortable! For this reason, I keep coming back after 20 years!!! Thank you Mary!!

I went to buy a sectional. Jessica N. helped me with picking just the right one for home. Jessica N. is warm, friendly, and extremely knowledgeable. I will go back and ask for her again for sure!

HORRIBLE CUSTOMER SERVICE!!! I bought a bedroom set and purchased the warranty and had to use it because a panel fell off. They tried 3 times to bring out a replacement and all 3 times the product was worse than the broken one I had.

We were very satisfied with the customer serve that we received with Robert. He wasnt pushy like other salesmen are. We enjoyed our experience.

I bought a sofa and a love seat from this Sam Levitz but don’t recommend this store because of dishonest sale practices. Before deciding to buy the items, I went twice and each time asked about the price of two items that I was interested in because Black Friday was approaching and I wanted to know if I should just wait for the items to be discounted. Both of the times I asked whether they would honor any discounts or sales from Black Friday if I bought the items before Black Friday. On both occasions and from two different sale employees, they confirmed to me that the store would honor the sales/discount price. So I decided to buy the sofa and loveseat before Black Friday. On Black Friday, I went to the store and the items were 10% off, and I asked a sales person that if I had bought the items before would refund me the 10% off, she answered that yes that I just needed to go to the cashier or customer service. When I went to the cashier and asked for the discount be returned to me, the employee had me speak with a manager. When I finally spoke with the manager, he said that they would not honor the promise. The manager said that they were not going to refund me the money because the items were not on a discount. Then he handed me a small pink paper that supposedly explained why I couldn’t get the 10% returned to me. I explained to him that I had not been given this paper in my other visits, and that on two different occasions before I bought the merchandise and even on that day I had been told again that I would get the 10% off if I had bought the items earlier. He still would not honor the promise that three different employees said to me on different three days.

Rene was a excellent salesman he took his time showing us different chairs . I purchased 2 chairs and plan on coming back to him to order more furniture for my new house

Great friendly customer service thanks to Marshall! Good experience and quality furniture at a great price!

Ordered the below set. The pit was assembled wrong cant use it. The sectional one side is bent and wobbles the other one is missing a leg. after much work on my end, I got Sam L to send or should have sent a replacement sectional and well the pit is on back order for a month. They came after 2 weeks with 1 part of the sectional only! took the pit and one of my pillows (4 now not 5) and left the mess. So I now have a broken sectional, 4 pillows and a missing pit. Right now there is no resolution! I bought this on 9.28.20

I had a great experience at this location. They had a great selection of items and Madz (the employee) helped the whole time without being pushy or over baring. We were there two separate times and both times she helped us with our purchase which was great because she knew what we were looking for.

Terrible customer service after the sale. The delivery and installation was below par. When we found a problem it was impossible to get a hold of someone to fix our issue. We were going to go back to buy new sofas, but after this well look elsewhere. Disappointed.Update: we ordered in January, were told receive in 3 weeks, didnt get till 2 months later. Came defective. Weve had repairmen come out 3 times. First guy was clueless, 2nd guy came with no parts. Same 2nd guy came a third time, with a light bulb instead of a control module. It is July now, beyond rediculous. Beware of doing business with them!

Salesperson was very helpful. We wanted a different set up in our living room and he worked it out so we could mix match the sofas and love seat to accommodate us in our living space. We just have to wait on two sections.

Antonio was helpful with our shopping experience. It was hassle-free.

I used the websites online service where I was able to be contacted via text. I was connect with with JaGarr who helped me get what I needed, save money, and did a great job being personable. He made sure I knew everything I need and wanted to know prior to and after purchase. I would recommend shopping with Sam Levitz online and hopefully youre helped by JaGarr the same way I was.

Lorraine helped me today and was amazing. She gave me space to look, but was there when I had questions. It was a great experience.

I know it is a pandemic, but you can still have customer service. Paid for first week of October because we knew it would be a while, mid February and still waiting on a few pieces of furniture due to mis ordering. Biggest complaint is total LACK of customer service. Hours spent on hold being transferred around and finally hung up on. Messages left without return calls even with leaving them with live operators.

David was amazing help and had great customer service. He didn’t hover over us, we came to him and he checked on us every couple of minutes. He checked us out very smooth and efficient. We look for him whenever we go to Sam Levitz!

Great customer service and a very knowledgeable and understanding sales person

Antonio is great, please make sure to go to him if you are ever at this store! Nice guy and will make sure you get the furniture you need!

The buying process with Rene was wonderful. He was knowledgeable, friendly, helpful, and patient. I am very glad he was the one who helped us! I highly recommend Rene.The reason we gave 4/5 stars was due to a delivery error. We received a delivery notification for tuesday 10-2. We waited 10-2 and still had no furniture and no word from the delivery team. When I called, they said they didn’t have anything scheduled for us that day. I called Rene’s supervisor and she said she would look into it and call me back. I did not hear back from her. So I called Rene a couple hours later and he said he would call me back that night. He called me back when he had the time at 6:30pm. Our issue was resolved and the furniture was all delivered friday morning. However, It was extremely frustrating that we spent 10am-6:30pm waiting for Sam Levitz, and then had to wait three more days for our furniture. I am very appreciative they found a way to get it all to us friday morning nonetheless.One other issue we had was that one of the delivery guys did not wear a mask. He was in our home and it was highly unsafe and inappropriate.

Couches took 5 months to get here. Terrible communication from sales person in the meantime. No concessions or discounts offered at all.

My wife, Pat, and l spent a very informative time with SAM LEVITZS very capable salesperson, Luz Rodriguez Saturday afternoon. We explained that we were looking for matched recliners for ourselves and a lift recliner for our handicapped son. Luz was extremely helpful in meeting our needs. She is a definite asset to the SAM LEVITZ stores.

The sales guy was grear.took time explaing the beds.walked slow with us.he was very polite. Clean bathrooms. Clean furniture. Nothing had alot of dust or dirty floors.vending machines. Drinks also snacks.loading wasnt as nice..through our chair in truck.sent us wrong stuff a week later.also recliner that we bought that day.got it home and didnt work still sitting here.a week later.not able to use bed laying against wall. And didnt bring the sheets I payed for $39 a piece for so pretty much. Cant sleep in bed.oh they took my old bed.so $1500 and Im have to sleep on couch.im thinking they need to give us a discount

The delivery service is God awful.