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National Auto Collision Centers
1931 W Grant Rd, Tucson, AZ 85745, United States
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National Auto Collision Centers
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Review №1

I will never take my car any where else! I only trust National Auto Collision to work on my car and have never been dissatisfied! The owner, Bill, is always so understanding and helpful. He is very professional, knows what he’s doing and gets the job done. His staff is always polite and willing to help and listen to what you have to say and try and help. I have never had a problem that they couldn’t fix the first time! I highly recommend all my friends, family and anyone who needs work done to their vehicle to go here!

Fr
Review №2

I recommend this business based on my good experience with them. They were professional and answered all of my questions. I paid less than expected and the work was finished much quicker than expected.

He
Review №3

Very professional people had to dwindle done and under an hour provided water while I wait in the air condition waiting room overall its a great experience that I would recommend to others

Ro
Review №4

Thank you Fred and Angie for returning my car to the condition it was before the accident . My 2011 Honda accord looks Fantastic. You have an amazing Team there on Grant rd.

Je
Review №5

Super helpful. Not overpriced. Quick service.

Mo
Review №6

I have had three trucks in at this location and have always been happy. Fred is awesome to deal with and keeps you informed along the way. If something goes wrong (one minor thing) they do not hide it and make it right over and above what is really necessary. I am going to now trust them with my resto 72 and know I will be happy. Thanks FredOne last thing to add. My trucks are always the cleanest they have ever been when I get them back.

te
Review №7

Great service, honest, personable staff, clean bathrooms, open garage bays so you can watch your car being worked on or you can sit in the air conditioned waiting room and watch through the window. This is a very busy shop, but they got us in same day we called, diagnosed and fixed the problems in a timely manner and had us good to go in less than 30 minutes! *I highly recommend this particular place on Silverbell/Grant Road vicinity in northwest Tucson!*

Ja
Review №8

Already did one complete with commentary and submitted and you Thanked Me, so please dont be annoying!

ma
Review №9

Fred the estimator isnt very communicative unless you continuously call. Once they start messing up your vehicle with runs and chips and scratches. He will then start giving you updates. Declined pick up of my truck 3 times, after numerous times finding chips, overspray, and runs and compound/ swirls all over. They even painted over stickers on my door. They told me the owner and managers would inspect my truck before final pick up. Finally picked up my truck after a month and half to still have runs and overspray on my truck. They even clear coated dirt on my rocker pinch weld. Dont recommend them. Ive been a body technician for years and would never let a vehicle leave in condition they do.

Ka
Review №10

This place took great care of me after someone hit the passenger side of my car. It looks like nothing ever happened. They kept me updated all the way through the process and got it done super quick. Fred is the man. He took care of the insurance work and everything. If you need work done this is the place to go for sure. If i could give more stars i would.

Li
Review №11

I am super happy with National Auto Collision! Jonnie is spot and my new car was rear ended by an uninsured driver! My car took only 2 weeks to repair and it is like brand new! They even cleaned the inside! Highly recommend this shop! I had been there previously for a little scrape on my husbands truck! Just the wheel well! Both vehicles had the special paint! Absolutely perfect both times!😍

je
Review №12

Not bad.

Ji
Review №13

I took my car into National Auto Collision Centers, 1931 West Grant Road, 4 February 2019. It was ready, as promised, 6 February 2019. The work was perfect. The car looked like new. I was happy.But what really made the experience so awesome was the pleasant and professional staff. Estimator Tim Miller talked me through the whole process and it went down just as he explained to me. Hassle free and great He was nice enough to touch up a few other chips in the paint on other parts of the car. I offered him some money, for being so nice, and he refused, Just a gracious and kind human being. Receptionist Elizabeth was also always gracious and kind. It was as good as getting your car repaired can be. It is nice to deal with such wonderful human beings.I recommend this establishment whole heartedly.Jim VailTucson Arizona

to
Review №14

Great service, great staff, good quality work. Three locations I went to the one on grant road

Ch
Review №15

I had a great experience here. The service was quick and stress free and the staff was very kind and professional.

De
Review №16

Not confused, now you see your process. So no we dont need to talk. Just watch over your operation. You can blow off others with the smoke and mirrors.

Jo
Review №17

I was here under less than ideal circumstances, but they took care of everything pain free and kept me informed on everything that was going on. They ordered parts and kept a reasonable timeline. My car looked pristine when they finished and even washed my car! I couldnt have been happier given the circumstances.

To
Review №18

A very good staff very knowledgeable and helpful I hope I never have to go there again but if I do I will definitely choose these guys.

Jo
Review №19

Have done a great job repairing body damage on my company trucks

Su
Review №20

I was never at this place I dont have vehical that is working at this time or still I can not make a comment about this business.

Ch
Review №21

Tim is a blessing... I have come to National Auto Collision twice for some pretty odd reasons due to some unfortunate mishaps and was met with a comforting presence and a reassuring willingness to help each time. I would recommend this place to anyone in a heartbeat. Thank you thank you thank you guys!

El
Review №22

I must reduce this down to 1 star. Below is my original review if you want to read it. But now they have responded and said that the undercarriage damage was repaired as a favor. What? And I still smell fuel leaking when they said it had no damage in that part. This is so upsetting. So, when my vehicle was smashed into and the side panel was totally damaged the bottom stayed in perfect condition? When the staff apologized for missing this part of the repair they were just blowing smoke out their ears? I just dont understand this. When your car is damaged it should be repaired, the parts that you can see and the parts that you cant see. The parts that cant be seen are still damaged from the accident. And what about the smell of fuel all the time. What is causing that all of a sudden? The damage was at the fuel line panel. I will NEVER go back here. I chose them because the insurance company said it would take less time and would be guaranteed. It took longer since they didnt do it right the first time and I still smell fuel leaking. It is at the mechanic now - my mechanic - Highway Drive - because I trust them with my safety. I didnt take it back to Collision because I dont trust them to fix it. They seem to be more concerned about what can be seen not the underlying problems caused by the accident. And I didnt contact the insurance company because they had threatened to total the vehicle due to its age. I dont want to lose my only vehicle. I cant afford to buy a new one. Its sad that someone can smash into your vehicle and then you lose it because its an older vehicle. Doesnt seem fair across the board. But thats a review for AmFam, not Collision. Beware of a total repair, not just surface.Heres the original one:I would love to give them five stars. We recently chose them to repair our vehicle. The car that hit us said if we chose them it would be done quicker without hassle. Reviews were great so we agreed. We received a call that it was ready. When we arrived we were pleasantly surprised to see the repair was perfect, on the surface. The top side of the vehicle was wonderful. Looked perfect. However, the underside of our vehicle was not finished, not fully repaired. Someone had to have seen this. Someone probably said, theyll never see it.. It was very disappointing. This would have been three stars but our claims rep immediately offered to complete the repair and fix the underside. This brought this up to four stars. It was sad to have this happen.

Pr
Review №23

I dont have pictures unfortunately. But the truck was pretty much destroyed from the front. Drop it off with these guys and a few days later the truck looked brand new again. Definitely quick and good service

Ma
Review №24

Most people involved in a vehicle collision arent proficient in obtaining repair services. Mistakes are easy to make and difficult to fix.Choosing this company to perform work on your vehicle is perhaps your wisest choice.Ive had two encounters with then now, and they are (IMHO) the best in town. Pleasant, Prompt, Professional, Personal.I would never entertain taking a vehicle anywhere else for auto body work.

S
Review №25

Have not been here,but sure we need them.

C
Review №26

Great communication and overall great experience! Tim was awesome to work with. Would definitely recommend!

Ke
Review №27

I didnt go there. I may have been lost.

Sh
Review №28

Horrible horrible place to not go to this place . We took our car there originally because Allstate recommended them. My car was supposed to be ready July 29th I took the day off to drive up there to pick up my car and the adjuster tells me blankly nonchalantly Oh they forgot to order some parts and your car won’t be ready till tomorrow. A week later I had to take another day after work she told me parts finally came in she said my car is going to be ready in the morning...almost there to pick up my car and come to find out that they sent the car to have codes cleared and I guess that takes days. I don’t understand why I was mislead and took multiple days off work for absolutely nothing. Very unprofessional.

vi
Review №29

I hit a deer and Nacc fixed my car. Looks brand new. Much appreciated

Ge
Review №30

I took my 2013 Accord to them to get an appraisal for two areas of damage to see if I should file an insurance claim. After getting the estimate I decided to pay out of pocket rather than have my premiums go up per my insurance rep. The estimator, Jonnie, combined my areas to save me money and they came in $300 less than the two individual quotes. Thank you!!!! They were prompt and got the job done, exceptionally well, in a day less than promised saving me a days auto rental fee also. I highly recommend National Auto Collision Centers for all of your car body work.Gene Berard

d
Review №31

Had the front end of my Infiniti painted here 5 or 6 months ago. the quality of paint job was awesome (beyond expectations). they were honest/ fair and very down to earth.....fast foward to today: took it in for a significant scratch on my drivers side door (I could not remove the scratch nor could the detail shop I took it too). went to grab a coffee, when I returned the scratch was gone! if you want your vehicle done right, this is the place to go.....

fr
Review №32

Efficient, professional business

AE
Review №33

Easy to get into and drop off the vehicles open area

Da
Review №34

Great

jo
Review №35

Great repair place. They have always done an outstanding job. Two trucks and a motorhome.

Sa
Review №36

Recently took our car there, Jonnie is so sweet, keeps in touch, keeps professionalism! You can assure they will take good car of you and your car!

Ra
Review №37

Always professional service, just call them!

je
Review №38

Really friendly well see if my review stays 4★ after the repair is complete...

Da
Review №39

Excellent customer service, quick turnaround, and quality repair work.

ci
Review №40

These are the best most reliable garages in Tucson!!!Wonderful owner and staff

Da
Review №41

Went 2 the Dr office next 2 this place. Gastroenterologist.

Re
Review №42

Took my car there and will never go back, horrible work and cheap aftermarket parts.

An
Review №43

The inside of my car was left dirty. Looked like someone barely wiped it down. The outside looked dirty. I will NOT recommend to family or friends!

Ry
Review №44

ALLSOME WORK

Da
Review №45

The staff was extremely helpful in a VERY stressful time! They were kind, caring, and understanding.

Ho
Review №46

Good services

Wa
Review №47

Poor customer service until you finally speak to the supervisor

Fa
Review №48

Rude customer service but nice handy work

Kr
Review №49

Very friendly and helpful staff!

ca
Review №50

Super pricey!

el
Review №51

Service was great.

Ch
Review №52

I made a mistake

Information
31 Photos
52 Comments
4.1 Rating
  • Address:1931 W Grant Rd, Tucson, AZ 85745, United States
  • Site:http://nationalautocollisioncenters.com/
  • Phone:+1 520-623-4959
Categories
  • Auto body shop
  • Auto repair shop
  • Car repair and maintenance
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:7AM–5:30PM
  • Sunday:7AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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