Verizon is the worst mobile company that exists! This store also is very unprofessional! Go to T-mobile best customer service and very friendly people!

Came into the store to have someone help us with our phone. Downloading from an android to an iPhone. Rob waited on us, and he was awesome!! He reassured us we would get our phones up and running, waited there with us for everything to download, just was a real super nice guy and knowledgeable. We will now make this Verizon store our place to go for any new purchases or help!!

Staff was friendly and helpful, from what I overheard while waiting my turn they all seemed very knowledgeable about the products and well trained on their sales pitches. They do not have a kiosk to check in so I had to wait for somebody to check me in to get in line. The store was busy, wait time was 20-30 minutes, but I did not feel ignored or unwelcome at all.

Tiffany the manager was great. She was so patient and knowledgeable. Answered all my questions.

Why is it that some stores for answer your questions, where are some stores just take your money dont have time to answer your question. You got to go way out to get great service. I thank God but let me be able to drive way out here get my questions answered while Im out here I will pay my bill out here. Keep up the good work. Ill be back.

Can I give zero stars? Was going to sell a new phone without mentioning that old lost phone was insured. Also texted to say youre up next to be served, when they knew phone was lost. How did they expect the text to be received on a lost phone? When I mentioned it, the rep said, thats how we communicate with people and that was after I told them he just got out of hospital and would they please come out to the car to talk to him. They could have looked up his account, saw he had insurance, come to car just outside the door and told him, good news your lost phone was insured. But nooo, we dont do that So had to come in and listen to a sales pitch, until I asked if it was insured. Then the sales pitch ended quick.

On top of the fact that they have no stock other than the most expensive phone (this is what their associate told me). They treated me as a bother when they found out that I wanted a cheep android phone for my daughter.

One of the worst customer service experiences I have had so far. My girlfriend and I went in to upgrade our phones and get apple watches. While in the store, the representative had nothing but issues getting us set up with the new phones and watches and rushed us out the door without even opening the packages to see if the phones or watches would work and connect to the service.When I got home I found that my phone would not connect to service at all. This resulted in not being able to transfer any of my information from a previous back up and also wouldnt allow me to activate the phone since it had no service. I spent roughly an hour and a half on the phone with apple support trying to fix this issue and found that it was not a problem with the phone but rather a problem with the service provider.The following day I went back into the Verizon store where I spent roughly 2 hours with the service reps who told me the reason I didnt have service was because my activation was linked to an order that was still processing. Without my knowledge, I was upgraded from the Unlimited Plan to the Play Plan and because this order was pending my phone would not activate. The representatives in the store proceeded to put my old SIM card back into my new phone which solved the issue for roughly 3 days until I lost service again.This time I went back into the same store and talked with the gentleman who originally took care of us when we first upgraded the phones. When I explained to him everything that happened and what was going on, he replied with There is nothing I can do for you here, youll just have to wait it out. He once again rushed me out the door without even attempting to help me.Once arriving back home, I used my girlfriends phone to call Verizon Support where I spend 30 minutes on hold and talking to a representative that was able to fix the issue. All she had to do was tell me to put the original SIM card that came with the phone back in and then turn the phone off while she activated the new SIM. Once I turned my phone back on I had service within 5 minutes.I spent roughly 7 hours this week talking to Verizon Support and in store Verizon Reps trying to fix this issue. All of this could have been avoided if the gentleman who originally helped us with our upgrade would have just taken the time to unbox our products and make sure that everything went smoothly with the activation before sending us on our way. Instead we were rushed out of the store because they were closing in 30 minutes.Im considering switching to AT&T once all the devices are paid off.

It has been about a month since I visited this Troy Verizon store BUT I figure its never too late to leave a review worth sharing which I never do BUT the young man that helped me was SO knowledgeable, helpful and most importantly he listened. Im pretty sure he was a manager, name was Zack. Very professional which is hard to find these days, BUT if I ever need to go back, Im hoping he is working that day. Wish I wouldve got his last name to send a thank you card for ALL his help and NOT making me feel stupid, LOL. Thanks again Zack! You rock!!!! If your reading this.👍

Very rude and not helpful at all. It was so bad that I left and have decided to get a phone from a different location. When I showed them my broken phone, they told me when it was my turn that they would come out to my car and grab me since my phone doesnt work. 40 min go by and was still waiting. So I went inside and then was informed that they tried to contact me 15 min ago...I told the man helping me I dont have a working phone and that you guys said you were going to come to my car. The guy proceeded to be VERY rude. I left really upset after this interaction. I really needed help with getting a new phone and left in tears. Will not be coming back here.

Helpful staff, not in a rush to get me out the door. Will be going back to this store instead of the one a bit closer to home.

Didnt have a good experience at all. Horrible customer service at least to a select group it seems. The guy acted like we was wasting his time so we ended up leaving without being serviced. Although he was happy to service the other caucasian customers. We won’t be back to this location.

Helpful staff...Verizon has the best service available in the nation. Their deals favor new business much more than those offered to existing customers so if looking for a new carrier these people cant be beat.

On hold for over 28 minutes and still no help.

Really good customer service.

They goof up original bill it was supposed to be buy on get one free, they didnt put the insurance.

Small. Very friendly staff. Able to get the charge cord I needed.

Carlos rocks! Best Verizon rep I have worked with!

Very disinterested staff. They couldnt access my business account to upgrade a phone. They gave me phone number to call and wished me luck.

It was great the guy helped is alot ty

I went and it took way way to long fahdi was trying to help but was not trained enough or something. It took 4 hours. Went another day and the assistant manager Ryan was an absolute mess he did absolutely nothing to help, he needs a lesson in customer service he sat playing his phone, he separated me and my husband due to rules even though a few days earlier my 4 person family was aloud in. I only left 2 stars because Fahd I was at least willing to help.

Very helpful staff and very patient

Terrible Customer Service! I came to this location to buy a iPhone. I was only was in the store 5 mins when an Caucasian couple came in the store and the sales person told me to wait outside. I waited for 30 mins. No one never came. So while I was waiting I called Verizon and just ordered a phone. It’s a shame I had to waste my time!

As always, very helpful, staff interested & motivated to resolve your issues whatever they may beIve been a Verizon Wireless customer since 93, both in NYC & Philly & now Detroit, with this customer store among the best

Fadi helped us get everything we needed when we started our plan. Helped us port our pups numbers as well thanks!!

Great customer service representative!

Set up an appointment online to switch to Verizon. We have a business that we wanted to meet in person to see what options there were as we were going to be moving numerous lines to Verizon. Went to the store and was denied entry as we were a group of three and stated only one of us were allowed to come in the store. As the business is co-owned, that is not an option. The employee was rude and not understanding of our need to visit. When I made the appointment online the 2 person limit was NOT STATED. The only thing stated was that we must wear a face covering, which we all did, and we may have to stand outside or sit in our vehicle until an employee was able to assist us, which we did. Will never come back to this facility and am dissatisfied with Verizon in not placing their so called policy online when I made the appointment.

Yes the service was excellent very patientVery patient and considerate of my lack of knowledge with the use of the new phone I really appreciate her courteous service a one and she deserves a raise for that

Waited my turn “in line” for 50 minutes only to have 2 people checked in after me to go directly to a tech to jump ahead. They insisted they had easy fixes that actually took more than 10 minutes each. My fix was actually easier taking only 2 minutes. BTW, my company spends $10,000 per year with Verizon. I didn’t demand special treatment. I only ask that you follow your check in procedures. I’ll drive the extra 10 minutes to a different store next time.

Helpful and knowledgeable staff. Only wish they had the ability to focus on one customer at a time. Understanding my transaction was large, there were two or three customer being concurrently helped by the same associate.

Not busy, solved our problem. Computer wouldnt and Tech Coach had 26-42 min. Wait.

One of the only Verizon stores I go to.

Probably worst store I ever dealt with. Attempted to buy a wireless spot for travel, they couldnt activate it. Bought a Galaxy phone, they couldnt put screen protector on it, claimed they dont have to since its courtesy. Asked for management many times, told they are unavailable. If you expect me to buy top of the line phone, least you can do is decent service.

I was in a couple days ago and Carlos helped me. He was very helpful, knowledgeable and quick. Best phone store experience ever.

I never like this service overall

I may have waited a bit, take a number, but the gentleman that helped me knew everything possible. I purchased a new phone. He explained and took care of making sure all my contacts and pictures were saved. I got his business card and he told me to call for any reason. This is my Verizon Home base! Best service around, great experience.

My Verizon phone wasnt working after an automatic update. Many basic functions were not working, and I couldnt even do a factory reset. Two employees listened to me explain this and said they couldnt do anything about it; they said it was probably some app I downloaded messing up the phone. Their solution: We can sell you a new phone.I was intent on solving the problem, without buying a replacement phone. All I did was search my phone model and I found out how to access a hidden factory reset. My phone now works as it should.Im disappointed that the Verizon employees didnt even suggest that this was a possible solution. Im sure they know the products well enough to have been aware of this, but they wanted to sell, not help. That is not ethical.

Jessica did a great job solving all of our problems and getting my new apple phone working with our old apps. My husband also bought a new phone. He is totally happy with Jessica and her work ethic.

I was told if I want my phone to work properly I must only use a max of 75% of its total storage capacity and that they wont do anything until after that. I asked what deals they had on phones since Im eligible for an upgrade and they said I dont qualify for any discounts. I waited to see if they would try and get me to buy anything by saying they could find me something but they didnt. Nothing was in the price range I wanted so I left. Not a great experience.

When we arrived we checked in and waited about 20 minutes to be assisted. It allowed me time to look for the phone I decided on online. I couldnt find it. When the sales guy came out, he seemed completely disinterested in assisting me. Not sure why, I was polite, but he refused to engage. I counted three times I thanked him, and he ignored me not responding at all. Of course, they didnt have the phone I wanted on display, nor did they have one in stock. At this point I really wish I would have just ordered it on the website. There you are promised 2 day shipping. This sales guy said Id get it some time late next week (5-6 days). Thats crazy! But I really am patient so its fine. I guess when you go to spend $500 + dollars you expect a better value overall. I would never come back here and I hope that sales guy reads this and makes a career change because he was just aweful. My son 14 walked out and was like what was up with that guy he was so rude.

Went in to find out our options on a new phone. Melikssa was super unhelpful when we asked questions. She gave us one option for a phone. We came in the next day, having decided on our own, to buy a different phone than she suggested. We were there for at least a half hour and no one said a word to us, so we left. Every time we’ve been here it’s been terrible. Just go to a different Verizon.

Big store with a great selection. Typically a wait but it goes by pretty quick and they have comfy seats with charging areas to make it less painful. Service people have always been nice when Ive gone in.

The continued great Service from this provider is exactly why we stay with Verizon. Employees may come and go but our experience today with Jerray was above and beyond the Call of Duty. This gentleman was courteous, knowledgeable,very pleasant and patient. What more do you need? I hope I am around another 20 years to enjoy this company and its Service....God willing

Have used this store a few times before - typically do a good job for me in the past. Came in to upgrade. Knew exactly what we wanted, no questions, should be a simple transaction! Not very busy upon arrival. Waited a total of 1 hour in attempt to upgrade. Between the initial wait and reps going back and forth to “check what they have in stock” we decided to just walk out. I manage a retail operation.. doing business shouldn’t be this hard.

Terrible, TERRIBLE service.July 31st:Waited a whole hour before I was helped. I was patient because I saw that they were short staffed (only 3 employees) with a ton of customers. I work retail, I get it. But some guy that walked in after me and 2 other parties started whining about the wait so they helped him before us! He said itd be something quick but it ended up being an upgrade that took 40+ minutes. It was the manager Nathan that did this, rewarding this manbabys bad behavior. When they finally got to me, they told me they couldnt access my account. All the time waiting patiently FOR NOTHING. I actually ended up missing out on BOGO promotion because of this too. Why was I so empathetic if the guy that throws a fit is the one that gets what he wants?A horrible, awful, pathetic excuse for a corporate store. Would not recommend

Reva was amazing! She answered all my questions, ensured my family was in the best plans before assisting me with upgrading my devices. She worked quickly and ensured my new device was properly restored before I left the store.

I waited awhile but it was comfortable. I replaced a broken screen protector on my Samsung S9 Plus with a curved screen. The sales associate said he could put it on but with no guarantees and he only had one try. He did a flawless job and deserves 5 stars.

Excellent service, advice and products. I have been a Verizon costumer for over 8 years and I have been in this store several times for upgrades/activations/questions over that time period. Every time I have been very pleased with the experience. I would recommend that everyone go to this store!

Been here multiple times, been helped by different people every time. Alway very helpful. Great store. Only one we like to go to.

Horrible customer service with no accurate product knowledge. I normally do not write reviews, but given that I pretty much walked out because the sales man was terrible I thought Id let others know. Im sure the store is very nice with excellent products, but they need proper employees who want to service the customer. I left and went to the Somerset store which was EXCELLENT!

Great place to take care of all your cellphone needs. A very knowledgeable, efficient, and friendly staff.

Horrible store with horrible customer care

First of all I do NOT write reviews, but this is an exception to the rule. I went to the Verizon store on Crooks in Troy to see if anything could be done to save my 6 year old Motorola phone. After a few attempts at solving the problem it was determined by myself, my wife and Dominic the store manager that my phone was a goner. I told Dominic that I was not interested in an I phone. So he hooked me up with a new free Samsung phone. Yes there was a $40.00 upgrade fee and a two year contract extension, which I was going to get anyways. He transferred all the information from my old phone to my new phone, which I thought was very nice. He never tried pushing one of the new I-phones down my throat and that I found very refreshing. All in all it was one of my best retail shopping experiences. I would highly recommend this Verizon store to anyone looking for a Verizon phone. Signed, An Extremely Satisfied Customer

August 30, 2016 They dont even deserve 1 Star. The absolute WORST service I have EVER received from a Verizon store. I went into the Store because my Fairly New LG G4 phone crashed on me. I told the service guy what I have done to try to get my phone to work again & his response was, well looks like you have a couple options... 1. Upgrade your phone, I told him I did not want to do that because new phones are coming out in a few week. 2. Pay $150 to get a new phone. I told him no because I plan to upgrade in a few weeks. 3. Go across the street & buy a crappy phone & have him register it. Again, why would I spend money on a phone, when I plan to upgrade? 4. Send a Refurbished phone. I chose that option, but before that, I asked if he could try to trouble shoot what was wrong & he goes, by the sound of it you already did everything... I cant help you any further. Where do you want me to send your refurbished phone to? It would have been nice if he wasnt just all about getting a sale & having me spend money when it was not needed. Learn what Customer Service is Verizon. You guys are starting to be like Comcasts Customer Service & everyone knows they have the WORST Customer service.... Definitely looking into switching back to AT&T.

Today was the final straw I am done with Verizon and will be looking to switch to another carrier. Prior to coming into a Verizon store I called Verizon and asked them if they could put on a screen protector that Zagg sent me thru the warranty program at the store and was told no problem. My mother and I go into the Verizon today and a rep there first says oh its a Zagg Sapphire let me check with my manager. The manager then comes up and say they don’t sell that particular screen protector and he will try to put it on if he mess it up he won’t replace it. That should have been my cue to leave but I was concerned my mother’s phone would get damaged with nothing on it so I made the call to let him just try. Meanwhile I’m thinking Verizon didn’t say any but’s regarding the type of screen protector only that I could go into the store no problem. Nevertheless the manager made an attempt to put the cover on and after it looked atrocious. I honestly don’t think he tried at all and just wanted to get my mother and I out the store. This man was allegedly a manager he wasn’t mean or anything just obviously did a poor job likely cause the cover wasn’t purchased thru them hence why I called before even going into a store. I obviously won’t be coming back to this store EVER and will be done with Verizon as I pay to much money for mediocre customer service.

The employee, I think her name was Sarah, was so helpful with my phone today. I had gone in because my phone kept shutting off and I was very frustrated because I just got this phone. She was super nice, fixed my problem and literally answered all my questions. I could tell she was super busy, but she made sure to take care of me and was very conscious and respectful of my time. I have to say, she was the probably the best customer service representative that has ever helped me. Thanks Sarah!!

Boykin was knowledgeable and very helpful with my situation and handled it very professionally. Thank you for going out the way to help me with my needs!

Amazing Experience. I had 4 issues to be resolved. I was in and out of store in 20 min. Jerray Flowers is outstanding employee! He diagnosed my issues FAST. Saved me a lot of money I was going to waste in filing insurance claim! I went to store on Hall Road near Lakeside first. I was told my phone was the issue (I just bought it in April!) True I had dropped the Android but Motos are durable. I was told my phone was issue.TODAY I go to this location and Jerray asks all the right open ended questions. He explained my phone has little chip from drop but my signal issues inside house & bldgs is due to 5G migration. To expect until 1/1/2020. He Fully explained why to the migration is happening. What it means for customers and indicated although nothing could be done about signal until migration finished. He said I would find this snag beneficial to me as customer at end of updateHe said my phone isnt broken. No need to file $89 Assurion Claim, I simply needed a new Moto mod extra battery. The Moto is actually what was broken not my phone!!It was my choice if I wanted to buy another today or I could just keep the Turbo charging like I always do with my charger. He was so nice I bought it. He went to back, I billed to my account bam!Waaaay less than $89!Last, My husband and I have had seperate accounts for some odd reason since 1997 (Yes we are 22 year customers!)He explained how we could condense to one account. Get him new phone, unlimited plans. He saved us over $200 a month as We are going to make change today AND get rid of our Comcast Xfinity Router monthly payment of $80 bucks as we now have unlimited hotspot!!Now THiS IS how a store and employee should take care of a customer. All in 20 minutes!!!!!!!!!!!!Thanks Jerray! Shelly- 22 year customer, President and CEO, Mogul Mindset LLC.

Reva Dallo at the Somerset Mall Collection Verizon was extremely helpful to work with. She was patient in answering all our questions when transferring multiple phone lines from A T & T and assisted us in finding a good international phone plan that tailored to our needs. I would highly recommend Reva. She has exceptional customer service skills and made transistioning to Verizon quick and easy!

I just left the store, what poor customer service. I went in to discuss my options and after the greeter asked me to explain that the issue was she then said I will get someone to help. So I waited and waited, until I saw other people coming in and getting waited on so i left. Really, how hard is it to put someone in Que to be waited on ? As I was walking out no response. Poor customer service for sure!!

Smart & polite techs. Long waits..Unfortunately. I would just rather order my phone online to avoid fees they charge you in store. Do your homework before jumping into anything. Odds are you can get it done cheaper if you do it all online. I would give them 2.5 stars.

Best Place for Apple Products and Outstanding Service. Big Beaver. Troy. MI. Thank You MANDI (with an I) and MARK for taking the time and extra care needed for my in-store services. Your Professionalism and Dedicated Integrity made for me 100 percent Happy Satisfied Customer. Im excited with my product and Appreciate Receiving High Quality, Welll Knowledgeable, Company Dedicated Integrity Sales/Rep service... CONTINUOUS SUCCES AND HAPPINESS !!!

Nathan at Verizon was incredibly friendly and helpful. He went above and beyond to get us everything we needed.

Please remember your customers Fadi :( they depend on you for service.

I love Verizon, they have great phone and when u wanna upgrade they have good prices. I recommend going here, Verizon service works up north in gladwin and there out in the middle of no where so if my phone works, Verizon can work anywhere. We been at Verizon over 8 years. My dads been at Verizon since he was a kid and that was over like over 20 years. And if my dad had it that long u know its a good service and I would come back for more. Theyre waiting and service is so good, like a 5 min wait and they explain to u how to use your phone and everything! If anyone has a question just go to Verizon. My fiance has metro and it dont work up north like my phone does..

The worst place ever! Super rude and mean! I was there 2 days ago. The lady Christina/Christine whatever was her name. Super rude not helpful at lot. I was waiting over an hour and still she did not help me! Rude and disrespectful to her coworker too! DO NOT go there!!!find another location avoid this one !!!

Amelio did a great job helping my wife and I today getting her new phone set up....Very knowledgeable !

Bottom line this was the best experience I have EVER had at a Verizon store. Ask for the manager Reva when you go in as she simply will do whatever it takes to make you feel comfortable, get what you need, and ensure you have a great experience! I just went in to get the new Samsung S9 plus ( in purps by the way-love it) and Reva took care of everything and when the phone came in helped set it up in front of me. Just a fantastic story and a great experience compared to some awful ones I have had in the past and made me feel so much better about getting my new phone which can be stressful. Thanks again to Reva and her great staff. Will be going back for any phone issues or needs I have.Dan Leach971 The Ticket

Went to the store because of a few issues with the phone. All was taken care of and I am satisfied. Why not five stars? Because I had a problem to begin with.

Of all the Verizon stores this This is where you want to go they have the most knowledgeable people

2 hours Waiting time while 4 employees sitting inside making love on the phone

Christina was extremely helpful and we will come back again and again!

I received phenomenal service from this store; especially from a young lady named Christina who was extremely helpful, knowledgeable, and courtesy. The below poster John Smith is completely wrong in his assessment of her/ the store and his borderline illiterate post supports this fact...

Nia was patient and very helpful!! 👍🏻 Thank you so much for your help!

Came in with a problem I had for a week. The employee who helped sign me in and asked me what my issue was Nathan, anyways, after signing me up, I asked if they had any USB C cables and he went ahead and pulled out a new charger for me, just so I didnt lose my battery while waiting. Great service.

Super staff! Friendly and helpful! Very satisfied with my purchase of pair of phones!!

Very good store, Vanessa was nice and extremely helpful. We would definitely do business there again!

They are devoted to iPhones. Being an Android user, I really get tired of it

Good deals and will try to resolve all the concerns you have with the carrier

Its very good but u should go 2 metro pcs its amazing 👌

I went into this location to upgrade to the iPhone 11 pro max and i received the worst service followed by the employee melikssa saying they won’t activate my device if i don’t purchase a $130 accessory bundle and she also charged me a $40 activation fee mind you this is upgrade I’m not opening a new line. I ended up paying for all these different things, and left thinking my phone was all set, i get home which is a half hour away and my phone was not activated and i had to drive all the way back to have them to activate it. I asked to speak to the manager, his name is Ryan. He came to listen to what i had to say and then basically said to me that if he had to pay an activation fee then so should I, and that I couldn’t find a great deal like this anywhere else and didn’t even bother to accommodate me in any way. He laughed and the other employees walk up and ask if we were being serious about our complaints. If you want to get robbed for your money go here. Very unprofessional, never will go back again, ruined my customer experience. I would like to give them -10 stars.I highly don’t recommend them as a corporate Verizon location! Please take your business elsewhere.

Service person spoke bad english..thats a pet pev of mine if u live here speak english

Very bad service and horrible Manager. Don’t buy Apple products from there. Buy it from Apple store.

I had the greatest experience here. we were switching to verizon from sprint, and it took no hassle. christina was such a sweetheart, and knew every option for my new phone. it was never awkward. i would totally reccomend it.

Ridiculously long wait yet store was not crowded

One of the best and most competent Verizon stores Ive been to; people working there are actually knowledgeable about what theyre talking about and the wait is manageable if you have an appointment

Travel to this store for Rob. Hes awesome.

Just had to walk out of store after sitting there for 25 mins in center of store. No one greeted me. No one added me to waiting list. After 15 mins I just wanted to see of anyone would say anything. Never did. They just lost one.

Staff is so great and helpful they also have a great selection of tech accessories !

Excellent customer service: Gabby went above and beyond: Thanks!

Staph is friendly and does their best to help in a quick manner without you feeling rushed.

Superior help with kind, knowledgeable people!

Very rude staff, very un professional, dont spend money on anything unless you keep the PAPER RECIEPT, because they pay dumb that there system cant look up a sale on my credit card from 2 days prior... sad sad sad

Sales associate and Manager very disrespectful would not help at all with, Asked to return a phone that was bought online and would not honer the purchases at all. Call the Corporate number filled a complaint, and Verizon Help line was able to help and was very appreciative.Do Not GO to this Location...!!!!!!!!!!I would at all cost go to an other Verizon Location... Worst Store they have in North Metro Detroit

Horrible Service. This store is so poorly managed that it is laughable. The employee Sarah (tattoos, metal things in face) was rude and incompetent. She refused to honor the sales going on and refused to get anyone who actually had knowledge to assist. Verizon as a whole has lost my business due to this one employee. Horrible Service!!!

Customer service was fast. Store was spotless.

Beautiful store! Very friendly staff. Excellent parking.

Best Version store in the area. Friendly, curtious and helpful staff.

Best Verizon store in the area. Always very helpful.

Not perfect but much better than the rest!!