I needed help with the Best Buy website to set up an account for my church. Tia J. went out of her way to walk me through the steps and helped me use my phone to get the account set up. I really appreciate her sticking with me and helping me out instead of just telling me what I needed to do and then walk off like some young people would do. She stayed with me helping me out and the other associates near by were also very nice and helpful. I truly appreciate the care I received during my visit. Thanks again Tia J.

I needed an update to my 2 year old Rexing dash cam from the geek squad guys. Temple Best Buy has no bay in which to bring your vehicle. Was told to visit Killeen or Waco store.

The visit was decent, with the store being clean and well lit. I think because of staffing though, wait times to get assistance can get a little long. Once assistance arrives though, they are very helpful and friendly. They are knowledgeable and appear to be happy to help where they can. Things they dont know the answer to, they find the answer and make sure you are satisfied before going on to someone else. My only issue was staffing.

Walked in the door every plans to buy a laptop. after 30 mins of no one interested in helping just left. There was another customer in the same boat. Walked out went to Sams club bought a laptop that day for way less than I would have spent at Best Buy.

Its not the biggest store but you can find what youre looking for, unless its a PS5 or Xbox

Selection is small and customer service is really lacking. Not one associate greeted me or offered assistance. The couple in cell phone area were too busy flirting and socializing rather bother to acknowledge any customers. Worst store in the company that I have ever been to.

Simple fare thats consistently good. The menudo is the best.

It’s a Best Buy. As far as it goes, employees were nice and the stocking in there was decent, only reason I put it as 3 stars is once while I was checking out my things, me and the cashier watched silently as roach crawled past the table. Bit of a sanitary issue. Which isn’t preferred in times like now.

My shatterproof screen saver for my phone shattered. Ok go to get it replaced. They dont carry it any longer.

If you just got ur drivers licenses renewed and its paper, think twice in picking up your online order. You will not be able to, but thankfully if you know your email its okay. The lady that helped me was rude but all that mattered was getting my item.👍🙃

Geek squad guy, Ryan was very helpful and patiently explained all issues and options with my laptop. We picked out new one & transfer service. He will oversee process which is reassuring.

Went in to buy a smart T.V. Staff member/members were knowledgeable courteous, friendly and fast even though she was multi tasking when working with me had 0 wait time . Got what I thought was a good deal on a 65 T.V. and Blue Ray player. Will return for any future purchases.

Pretty good selection. Friendly staff that is eager to help and knowledgeable.

The experience at Best buy was very satisfactory. The clerks are very proficient, and knowledgeable about the products, and and what your concerns might be. they listen attentively to what ones concerns are then they are able to help. I experience the gracious help of a representative named Q and on a different day I experienced April in January. April, was the clerks name.as was mentioned from the outset the experience was very satisfactory, because these individuals they went beyond it seems to be able to help. That I was prompted to ask the clerk.. do they pay you extra to be so nice?.... Smile.

Went in to look at phones and fitness watches, picked out the fitbit I wanted, the sales person was wonderful, patient and so helpful, and he took it to customer service for me to check out, and after standing in line for about 10 minutes with at least 6 people before me, I was told we couldnt check out at a register I need to do it thru customer service, because their check out was not open.. there were 3 people working customer service and about 20 employees that were walking around and helping customers that might need assistance on the floor, but having to wait probably 30 more minutes to check out lost best buy my business.

Salespeople were very helpful and extremely knowledgeable. Went over the pros and cons of each product. Didnt try to push the most expensive item on us just the one that would better suit our needs. I was really impressed.

Contacted apple to schedule a battery replacement on an iPhone, our appointment was @5:40, driving from Killeen Texas which is a 32 minute drive one way to be told that we’d have to drop of my phone and pick it up the next day, because the apple tech wasn’t there to replace the battery. What’s the point of having an appointment if no one is that to do the Job. and the Best Buy employee blamed apple for this. I blame both Apple & Best Buy. Ad Nauseam 🙄

Product was good but curbside pickup associate was lousy. Extremely rude and lazy.Order pickup # Bby01-806482634942.Shouldnt be working in this department based on his behavior.

Clean. Personnel are semi attentive. Never has in stock what I need, but that may be just my luck, so I wont fault them for that. Prices are generally $10-100 what you can find on Amazon and other stores, but they do have decent in store sales from time. Overall, a good place to browse for most of the things you need, to then buy somewhere else.

Good service, same prices as Wal Mart etc.

Wish they would restock there Graphic Cards and offer NAS Storage options

Don’t expect ANY customer service from this location UNLESS you purchase their extended warranty. After 15 days... “screw you, you’re on your own, call the manufacturer “. They’re not there to help you after the purchase, only there to take your order and then your money. I will take my future business elsewhere and I will give you ALL the word of mouth advertising you deserve.

The staff were helpful and efficient.

Always well staffed and are happy to assist. If out of their department, they get you a staff member to go with and assist you. April, supervisor of cell phone/tablets/accessories, etc. Very knowledgeable, across the store. Is always in her area looking to help anyone(great at reading the deer in headlights look). April makes you feel valued, appreciated, and not just a number. Not just myself, everytime I am at Best Buy, I see the same with everyone shes been assisting. Temple, TX Best Buy is the BEST all around Ive been to, out of 13 states.

Great young fella in TV department.Excellent lady in appliances was very helpful, knowledgeable, and kind. Knew her store and products. A very pleasurable experience.

One start because they closed.. Really loved this place! :/

I went to Best Buy on Thursday and ask lady in the phones and watches to help me find a watch they are let me able to get text and talk she stared me towards a Fitbit I asked her several times if it was going to be able to give me the text and talk on it and she assured me that it would but when I got home it did not give me text talk or notification very much at set about this so I had to go back to Best Buy the next day and explain to them that what I want it was not what I got and then I wanted a replacement the lady there assisted me quite rapidly and I ended up leaving with a Samsung Galaxy watch 3 they gives me everything that I wanted in the first place so I gave the lady that helped me the first time maybe two and a half stars and the lady that helped me the second time five stars I shouldnt have have to call them back for help🤨🙂

This Best Buy has all the same characteristics as all the other Best Buy chain stores. What makes this store different than the others is the professionalism from the sales personnel. They explained to me everything for my needs. Was looking at laptops and found all that I wanted and needed and the price fit my wallet from the sales of the day. Thanks Temple.

Bought a lousy. Refrigerator there. Just over 2 years. Old. Started to shake rattle. And. Roll. They wont fix it.

Wonderful customer service. I walked in to replace my phones protective screen and walked out with a new screen and a purchased Ninja Mega Kitchen System 1500 .

I am so disappointed with Best Buy. Ordered replacement parts for my iRobot. The order was shipped to the store, but I was unable to pick up my order in time due to my work schedule. They returned my item which I understand. So I went to the Best Buy in Temple to order the replacement parts again. My order was scheduled for pick up on 12/29/20. I called about my order on 12/31/20 because I had not received notification that my order was ready for pickup. It had not arrived at the store yet.Today I get a call from Best Buy telling me if I do not pick up my order TODAY it will be returned. Never even got a notification that my order had arrived. No phone call, no email. I tried calling Best Buy and waited on the phone for 50 minutes. No one ever answered! 50 MINUTES of my time wasted. Go ahead and return my order and give me a refund Best Buy. I will get my replacement parts elsewhere.

Went in to get a Pixel 4a5g. Waited in line approximately 15-20 min with no movement. Left went to ATT store and came back. Still had the same people at the counter and others waiting. Stood there long enough to find a better deal online elsewhere and make a purchase before leaving and the line still had not moved.

Always love me some best buy. Didnt have any car mounts to sell me but ohh well.

Great service only had one problem and it was a simple error they grabbed the wrong phone.

Temple Best Buy, have never been disappointed shopping here. This last visit we were assisted by April. Super smart young person, no pushy sales talk just facts. Answered EVERY question. April took no offense when we did not want certain aspects of our purchase and she gave us all the facts and let us make our own choice. Highly recommend

They seriously need to get ADA equipment and seats for older shoppers!

It was good once I got someone to wait on me

I’m giving this one star not because of the products but the Best Buy card which is a complete scam. Don’t opt for it, you will end up paying way more than any discount you get from it and harassed by Citibank (I’m talking 3-4 calls a day from different numbers even when you’re paying your bill) as well as random fees from their bank. It is a complete headache and makes me really not trust the staff there for their lack of explanation on this “deal” lol. What a joke, they need to fix their card to go through another bank that isn’t a scam

BEEN TO MY HOUSE 3 TIMES T.V. STILL NOT RIGHT CANT EVER GET THOUGH ON THE PHONE THEYLL BE THE NEXT BUSSINESS TO FAIL AND GO UNDER

Went in looking for a ps4 controller that they didn’t have. They were friendly and helpful but the store looks like it’s in disarray. Many items out of stock. Ordering online is easier and they do have a great curbside pickup system so that’s what I would suggest instead of going inside.

Very helpful employee.

No one came up to see if I needed help, and after I asked for help I was kind of brushed off.

I avoid this Best Buy whenever possible due to poor customer service & product selection. I searched their weekly ad online and found a printer $10 less than Office Maxs sale price of $89.99. Went into Best Buy and the sale sign showed $89.99 instead of $79.99. Finally found an employee and asked about the price difference. He said sometimes their online prices are cheaper. I explained to the employee I could order it online with free 2 day shipping for $10 cheaper but Best Buy would have to pay to ship it to my house. The employee stated the store would price match their website. Of course as usual with this location the printer on sale wasnt in stock.

They advertise you could buy Pixel phones...but out of the one I wanted.

I have been twice. Had everything I needed both times

If I could give ZERO stars I would. Bought a wall bracket for our TV on-line for curbside pick-up. Had the option of a new or open box item. Paid for the new item. Returned home, opened and box and parts are already out, bags ripped opened, some of the items that were ripped out of the original bag were placed in a separate bag, etc... obviously an open box item. Most of the items were there minus some washers and spacers, which is what I would have expected IF we payed for an open box! Called the store and was told they didn’t have any open boxes, basically calling me a liar. We live about 45min away so coming back was inconvenient not to mention the issue was their fault. No offer to mail us the missing parts, reimburse the difference...nothing other than “we didn’t have an open box”. So Your website was wrong and I am a liar?!?! Unbelievable. We knew better than to go to the Temple location...not our first issue. We almost always go to Waco but we were crunched for time....never again!

I the woman I spoke with went the extra mile to help understand a few things. They are all young there, but most helpful and polite.

Got my new phone there and they were so helpful! We were also trying to find a power cord and the person who helped us was so pleasantly helpful. Weve purchased several things from this location and had always had a wonderful experience!

Open box sale paid off. Courteous service. Knowledgeable Staff.

Only went in to recycle a couple of old phones. Lady that I spoke with was very friendly and so was the guy at the door.

Nice but price was little bit high. One time purchase for my dog- memory foam bedding. Instead of order online.

Best buy ....very low inventory

Went to look at an open box TV I saw online, walked around the TV section for about 10 min and couldnt find that TV or anyone there that wanted to assist. I went ahead and decided to make the purchase online for pickup.While we were waiting for it to get ready we found a kids fitbit watch marked on sale for $49.99 (about $20 off) but when we went to check out it showed regular price and we were told it was for a different color and that it didnt matter that they displayed it wrong because they dont have any control of the display. ???Now to top it off they bring out the TV and not only was it marked for less then what I payed for it, it also didnt have the leg stand or remote. This wasnt noted anywhere online and I would have never had messed with it knowing this. If someone could have helped us in that department we would have known to make a different choice. Instead they lost a customer for life. I will never shop at this Best Buy again.I am an Elite member and have been for the past 3 years. Great job on the outstanding service! This is why Brick and Mortar will fall!

Great Best Buy with some really helpful staff. Usual assortment of good deals related to electronics.

I didnt realize they closed so early and went in 5 minutes before close. Despite this the staff was still very helpful and kind.

Gene from the Geek Squad came to my home on 4/28/21 to check out my computer. Upon inspection, he immediately found that the power suppy had burned out, thus the reason I could not power it up for use.Since he did not have replacement part with him, he placed the hard drive into my car, so that I could take it into Best Buy to get the replacement power supply.I purchased what I needed, and since they were so backed up with repairs in the stores, I elected to bring the new power supply home, call back to see if I could reschedule another in home appointment for replacement and reconnecting my computer earlier than the store could do it.I was very lucky in the fact that there were two cancelations. One for the the following morning, or the next.The next morning, I got a call from Gene from Geek Squad letting me know that he was on his way to my home.Gene installed the new power suppy, and had my computer up and running in no time.I have to commend Gene. He came to my door, Introduced himself, and who he represented. I was also informed that he was fully vaccinated for COVID.Gene was very cordial, knowledgeable, pleasant, engaging regarding my issues, seemed to be concerned with the fact that the power suppy had burned out and didnt cause any other damage in the room.I feel like you have a 10 star 🌟 employee based on my two encounters with Gene!

Didnt have what I needed. Had to buy something extra to get what I needed which was $35. The Best Buy was on Amazon for $5.

If you visit the home depot next door looking for appliances dont forget that this best buy also sells appliances. Visit this place before deciding what appliance to purchase.

Good customer service and nice people.

The sales people there were very nice courteous Adam very educational thank you for everything have a beautiful day God bless

Its a best buy. Nothing else needs to be said. Good customer service.

Nicely clean store. Was not engaged to see if I needed any help. They didnt have what I wanted, but it would have been nice to be asked if they could help.

Its a best buy. Its got best buy stuff. Sometimes online is better pricing, but if you need a brick and mortar store, you can come here.

One of the better Best Buys out there. Employees are knowledgable about what they are selling and if they dont know they find information on it easily

Terrible place to shop, very expensive and they will charge you for things you dont needIll never shop there again!

It needs more ipad 4 air cases

It was great I pulled up and they brought it out quickly.

It’s the holidays, Seems like it would be easier to get some help... I spent 1200 bucks in this store and I basically did everything my self. 😏

Reasonable, Great business ethics, Hallelujah

In and out with product that I went in for I minutes. Just the way I like to shop

Absolutely amazing customer service in the car audio garage.

Seems to be a little bit smaller than Waco BB, and there wasnt enough people to answer questions from multiple departments. Although pleasant, sales representative helping want adept at computer hardware, software and televisions

Nice and clean store with knowledgeable and helpful staff. Will visit in the future.

I am looking to purchase a new laptop as my old one is 8 years old. Maybe its because of the Christmas holiday, that they dont have a large selection, and havent had time to restock because if covid, but even if I found one, I couldnt purchase it and take it home as they have none to take home. Very disappointed.

Nice very clean from restroom to Isle, the ones I walked on, sanitary and really friendly. Assistance from 3 of the staff was great. And as I exited hand sanitizing station was well organized, neatly and functionally arranged. One of the staff talk my eye and ear as he was asking Patrons entering and exiting how their day was how they were doing. When he (staff member was asked how he was, he said with a shine in his eyes and voice Iam living the dream & it was so genuine I felt it, and others around smiled, big smiles, not just me.

I took my laptop to Geek Squad and was very pleased with the service they provided and how long it took to be completed. The store was well taken care of as well. My only complaint was that when I had to call it took a while to get an answer.

No answer automated system I swear I hate them thangs it picks up every sound and half the time its wrong but they get a 5 because I actually had to go there a few weeks back and everyone was amazing great customer service

I bought a new phone from Best Buy. This was my first time to do so and it was fantastic. Their price on my nre Verizon phone was 10.00 a month lower than the Verizon Store. I definitely recommend doing this if you need a phone. Wish I had been doing this all along.

Got my dvd player from here, not one problem except it wont play the deadpool movies

They r pretty gd ppl. Helpful today. Got me the right laptop charger. Price is wild but well worth it I hope.

Worst store management ever. I bought a car stereo from this store and set up an install 3 weeks in advance. I got to the store and the technician would not install the Boss stereo because of the brand. They also didn’t have the harness to install. Why best buy sells a product they wont install is beyond me. The manager then assured me that if I bought the harness needed they will install. Well, the technician is declining again. I even offered to switch the radio to a JVC. Well now the store is unwilling to honor the original online offer of “free installation”. Im currently sitting in this Temple, Tx store waiting on a manager to give me updates. I will be contacting corporate and will escalate as high as possible.

Excellent Service the workers are very Kind

The employees there have really bad service

Quick in and out in stock purchase.

The guy tech was helpful. The lady not so much.

Friendly and very helpful

Customer service was great the guy standing at the front door I didnt need a lecture I was trying to get them to help me on a gift card I think I know what I was doing

5 stars to Ralph. He helped me compare tv’s and displayed an abundance of product knowledge. He was extremely helpful!

Okay didnt find what I was looking for at Best buy but they did good

Worst Best Buy Ive ever been too. The seller was rude & clueless on TVS & projectors

Had to holler in the store to get some one to help you,then they all come running

I have never been very impressed by this bestbuy.. They got done what I wanted this time.. But its like jumping through hoops. I always have to check my receipts to make sure if I added a warranty on one of my purchases it is actually on there because they have slide by on that and it has coasted me more time and headache. I rather travel to Waco or Killeens best buy.

Had exactly what I was looking for and easy to find, friendly staff and ease of shopping without hounding sales associates

Made an appointment with the Genius Bar, which was 30 minutes away from me. Came in and during the consultation the employee told me that since they are severely understaffed that I would have to leave my phone there for 5-6 days. I hate that I drove 1 hr round trip for a 2 minute consultation stating that I would have to be without a phone for that long. Advised me to travel to Austin for better help. Wish I could have at least gone through a phone consultation knowing that before I made the trip.

I bought a washer and dryer from this location and scheduled delivery for today. I confirmed delivery yesterday via phone and received a text this morning again confirming. I took off work for the entire afternoon because the delivery window is from 12-8. I received an email at 2:40 this afternoon confirming my delivery again. I received a call at 5:50 explaining that the washer and dryer are still at the Best Buy store because the truck broke down and they couldn’t be delivered today. This is 6 hours into my delivery window. I asked if my husband could come pick them up and they said only if we could make it in 10 minutes because the store is about to close. I feel that they could have called earlier in the day to let me know the delivery would not be coming so that I could have not missed so much work and perhaps taken off another afternoon this week for the delivery or go pick them up at the store.

I took a RAM stick to the Geek Squad to see if it was a DDR3 or DDR4, and the manager looked at briefly, and told me it was DDR3. After that, I bought a stick of DDR3 RAM assuming that it would fit my computer, and found out that it was supposed to be DDR4 RAM. The manager didnt take enough time to properly look, evaluate, and give helpful advice, and instead rushed through to send me along my way. All in all, I was very dissatisfied with my visit, and I had hoped for a better experience from the people that are self-proclaimed tech gurus.

Very helpful staff

Of course they have everything

The staff was very helpful.

Hadnt been on a Best buy in 4 maybe 5 years. The staff were friendly and the layout is much nicer than it use to be. More modern I suppose. Easy to get around and find what your looking for.