This has been my goto place for tires, but they just screwed up my rims.Every single rim has markings from the impact gun dancing across the face. Paint scratched off each one and the caps. The grime is what they left (nbd) but the scratches are ALL new. I’ve never curbed a single rim.Also it looks like they stand on your rims in the street to seal the new beads or pry the old ones off with a crow bar.Im quite blown away by this negligence honestly.

Excellent service by Brad and Dylan, we are not from the area we were on a trip and noticed one of our tires was bad and I called in shortly before they closed and we were taken care of immediately as soon as we drove in. Thank you so much for the attention, very grateful.

Quoted 2 hours and it ran a quite a while longer. I mentioned it to the gentleman at the front counter and he got right out back and started rotating my tires to help speed things up.Very happy with the service, would return.

I will never go anywhere else and I live in the mountains a easy 45 min drive away. Brandon always takes care of us. The prices, service and workers are the best around.Thank you Brandon for your help today. We appreciate you 🙏

Mike is Amazing! Super helpful, great prices, fantastic communication.

I’ve always had such a great experience here. A few years back we were to pick up our car and it was near closing time. As we were on our way our neighbor had a medical emergency so we stayed with her until the ambulance could arrive. My husband let the shop know that we wouldn’t be able to pick up our car before they closed. They told us to not even worry about it due to the circumstances and they will stay and wait there for us until we could make it. We were so grateful. And when we picked up the car they were asking us how our neighbor was doing and hoping she was well. Truly kind people.

This is an excellent choice among the repair shops within 20 miles, including the dealerships. Brandon is a genuine caring manager for his customers. He has serviced my 2003 Avalon and has helped me get my car running it’s best at a lower price than his competitors. This location is respectful and listens to their customers to help keep their vehicles running strong. I had some cheap autozone parts on my brake system and Brandon helped me swap out the necessary parts to make my brake system run outstanding. I definitely trust this place to help service all my vehicles after this experience. The technicians are excellent and respect their customers vehicles. I highly recommend you giving this place a chance to earn your trust. Thanks again Big O Tires!!

I was very impressed by how courteous and professional the staff is. The facility is very clean and well maintained, and the staff did a good job explaining available services without pressuring me to select services I did not want. I arrived 20 minutes before my appointment to replace my tires, and they serviced my vehicle right away. Will definitely return for all tire needs for my vehicles.

Caught a screw, new tire and on my way

Got my alignment done in less than 25 minutes! Brad was great, friendly, professional. Everything you need from a tire shop!

I want to Thank Brad at BigO Tires. I got a flat on Sunday late afternoon. I went to The dealership but they were already closed. Costco didn’t have my tires, I’d have to wait a few days. But BigO tires did. They close at 4pm and I showed up at 4:05. Instead of saying sorry I’m closed Brad replaced and aligned my tires. He didn’t over charge nor took advantage but was a professional and kind human being who helped me out. After having a bad day his Brad thank you so much I appreciate for making it a good day.

Took my car in at 9:30am they told me the oil change would be an hour. Called at 12:00. Told me my car is just going in for the oil change. Have had both my truck and car in there. Tech’s left oil hand prints on hood, door handle and on the steering wheel. Done with that place.

Be careful here! Got my back tires changed, had a long trip to oregon, realized that my tires werent even filled up with air like they were suppose to be. A month later my brother was doing work on my car and realized the techs crossed threaded my lug nut, on tire wasnt even on all the way right ended up ruining one of my lug nuts and my brother to grind down and fix the rest of it because these guys were just lazy and careless.

I cant say enough good things about this place. The prices are great, the service is awesome. The care they show for their customers is amazing. I have brought both my trucks here for the last 3 years and will continue to do so. 5 stars isnt enough. Thank you Brandon and Brad for everything you did to help my wife!!!

This is the ONLY place I bring my car for service. They’re basically my go to mechanic. I should say, WERE my go to mechanic. I spent $2000 here four or five months ago to fix an issue where my car was overheating. It happened again today so I came in to have them just check my coolant levels, and was turned away. I was told they don’t check fluid levels when in fact I’ve had my coolant levels checked AND topped off there in the past. Not sure what happened to the service here, but I won’t be coming back. I’d look elsewhere for a place that actually cares about RETAINING their customers.

This place is awesome. I had a flat tire unfortunately they didn’t have the tire in stock but they referred me to a place that did. Your guises customer service is great I will definitely recommend this place if you’re looking for outstanding service and people who go above and beyond for their customers

These guys did a phenomenal job for me, and on a Sunday no less! No appointment, but I did call ahead. The price the advisor quoted over the phone was the price I paid. I love that. I was expecting some fee or tax to be added on, wouldn’t have even been mad about either. But to get the full price over the phone was great. They got my car in quick, they didn’t play any games. Tons of food places in the area so I grabbed a bite and a soda. Car was done fast and correctly. Was not expecting this on a Sunday from a chain tire store/corporation. They ran it like an old fashioned, local tire store. We need more places like this in Temecula. Couldn’t be happier with the service. Would recommend them for sure.The only thing I would recommend to the shop is maybe a covered table outside. Would be a pain to bring it in each night, but I think it would be worth it.

Worst customer service Ive ever received

They are really nice and go the extra mile for you. Thank you guys.

I seem to always get good service with these guys. Ask for Brandon.

Glad to see some people had an okay experience but heres my Big F experience: walk in, asked for a tire fill, this lazy looking guy is reclined in his chair on his phone and gets up and says, were closed. I asked, what time do you close, he said in 5 min. I understand he wants to go home but couldnt spare a couple min to fill my tire?! Thats pretty bad service if you ask me, and TOTAL OPPOSITE of going above and beyond

Great experience. Just needed tires swapped to new wheels. They fit me in quick with great customer service. Thank you Brandon from the front desk.

Outstanding Service & Assistance and Prices. They care for your cars need, Brandon explain/cares about whats going on with your Vehicle and how long it takes to get you back on the road.. He should be Employee of the year as well as the store and Crew. Thanks again, for all you do.

Very good Awesome service very friendly

Well, one day I noticed a sound from the wheels occasionally and came here for brake inspection and then the person agreed to change the rear brake pads. We walked to the mall and waited. I received a call saying that the price quoted would be higher because of supposedly the brakes on the rear being electronically controlled as opposed to the front which made the price over $100.00 more than quoted. I thought, that was more than well over dealership price(I thought I could get them done here quicker with no appointment) I said that I would come back to pick the car up and thought that certainly they knew the type of brakes from the cars information. Around $400.00 for rear brakes is a bit steep even though it is a newer car.. So I received a call back as we started walking to pick the car up asking how much the dealership price was. I told him and he agreed to that price. I thought...e..is that really how business is done now? While picking the car up the man said something like ..nice uh. negotiating with you.. I thought, Im going to the dealership from now on. So now a few months later I am at the dealership a few thousand miles away because I was hearing s grinding sound. I told them that I needed front brakes as the rear were changed a few months back. He comes out after some time and says that the front brakes are brand new. The rear are completely gone to the bare metal. Coincidentally the charge is the same for the rear as the front. $209.00 I know that different states have different rates, but robbery is universal and should be avoided. I would have simply made an appointment at the local dealership if I could go back.That is how lessons work though Regardless of what specifically did or did not occur, this was terrible service.

I started off shopping on the webiste online for tires and services. I then had everything I wanted chosen. When I made a phone call for the exact pricing of everything that I chose; The process for setting up my appointment for services and ordering the tires I wanted was perfect. After I finally brought my car in the shop to get the services started on it, the tires that were installed did not have the color that I wanted in the picture that was on the website; Although the tires were the correct brand with the correct manufacturer number. I just dont like how they ordered the correct brand of tires I wanted, and for it not to show up exactly as it looks in the picture online. Overall, the service that was provided for me was great and wish that they could have fixed their website/ordering process to have the exact picture of tires posted and be delivered and installed.

I brought my Honda Accord to this location due to a rumbling noise and steering to the right after I hit a curb with my right tire. They took a look at it and told me that the problem was my right front strut and alignment. I approved their service and was charged $950! After I picked up my car it continued having the same issues I mentioned at the beginning. I went back to let them know and they told me that I should go to Honda because it was the cv axle that needed to be changed, which they didnt mention when I initially took it in. They re not offering me a refund or a solution to the problem. I was charged $950 and the problem was not resolved. I took it to Honda to get a diagnostic check and the result was problems with the wheel bearing.

I always go back to this Big O because they can almost always fit me in, are transparent with their pricing as well as services. They recommend services that I had no idea existed but ones that my car absolutely needed. They are great with preventative care and alert me whenever I need a new filter, spark plugs, new gaskets, brake pads, rotors etc...$$

I am impressed with the knowledge and customer service at Big O. I have two cars (Hyundai & Subaru) serviced here and I have found them to be honest, trustworthy, and to do quality work. Brandon is a great - a straight shooter with integrity. He has always been straightforward about what my cars need and what is urgent vs. what can wait.Ive been to many different mechanics over the years, but this Big O is the best partner that I have found to help me keep my vehicles running smoothly. Very competitive rates and outstanding customer service.

Im 70 yrs old, I ran a used car lot for 25 yrs and I can tell you this is the best place to bring your car.... Honest and Friendly.... Plus the quality of the job is most important to me and they are great....

Always ready

Bait and switch. Your website says $19.99 for an oil change but when you go to the shop they tell you that they dont use regular blend oil and say it is $29.99 for a synthetic blend, and when you ask them about the website they tell you it is an international website.

Great service!! Brandon R. Was very nice and helpful!!

Been going here for years. Great service and they are dedicated to quality work.

This location used to have different management and had the best service. I brought my car here recently for an oil change, tire rotation, alignment and for them to check an oil leak. They had my car for 4 hours and didnt complete the rotation. When I picked it up, they said it didnt need it. I know for a fact that it did. I have driven 20k miles in a year since the tires were purchased at this location. The manager said the better tires always go on the front. Everything I am reading after researching says, the better tires go on the rear. He also said they couldnt determine where the oil leak was because there was too much oil. So he recommended I get my car washed underneath and come back in 1 week or 2. I asked if they could spray if off so they could tell where its leaking. He said no...we dont do that here. Both managers seemed to lack customer service skills. I would not recommend this location. Now I will need to waste another day off to get my free rotation at a different location. Very frustrating experience.

DO NOT DECLINE A WHEEL ALIGNMENT. An employee got upset and raised his voice at me after I politely declined one after having it checked for free.Tires where installed just fine but that interaction left me flustered and I will not come back for the alignment or recommend this place to anyone.

The gentleman at the front desk (cant remember his name) was extremely helpful, patient, and knowledgeable. He assisted us with all we needed and was able to answer the phone, greet other customers as they walked in, and interact with the service guys coming in and out all at the same time.

No longer very happy with this place. Wanted to charge me $300 to change the plugs on my tundra. Maybe they will be better for you ?

Brandon was wonderful. I went in and They were efficient and professional. I was in and out in about an hour with 2 new tires and full service tune up. Very good experience. Highly recommended this tire place.

We seem to always have a good experience with Big O along with good customer service. Our go-to guy is Brandon now that hes in charge we take all our cars to him

I continue to give my business to Big O Tires because of one of your amazing managers, Brandon. He is the absolute best and Big O is lucky to have him.

Friendly people got to get there when they open,

Staff was amazing

Last Friday, I noticed my left front tire had a nail and immediately thought about making an appointment at Big O. I called to see about the wait time. Fairly quick but much needed fix. Lots of thanks to Tony and the rest of the crew!

I bought tires from this location and since I have had my tires rotated and aligned at no cost. I was a few days over my warranty for the alignment and they honored my purchase, even after the expiration date. I also had a fuse out for my windows that I could not find. They located the fuse and replaced it free of charge. Thes guys are awesome and I highly recommend them as your nest stop to purchase tires.

Ive been going to this location for several years, and I have to say that all of my experiences have been positive. Yesterday I had to get my tire patched, and was pressed for time to get to work. They took care of me quick fast and in a hurry. Ive never felt compelled to leave a positive review for a store before, but in this case I did. Its easy to leave a bad review when you have a shitty experience. My experience was great, and I want everyone to know this location is fantastic, and the employees are exceptional.

Early bird gets the worm. These guys open at 7am. I got an alignment in like 30 minutes and wasnt late for work. Highest marks!

Went to get 4 new tires and also a alignment for a Volkswagen beetle and would never go back ever and strongly advice everyone to do the same . The steering wheel turns hard when I brake and never had that problem before took it back and got the run around so I will be advising everyone to shop somewhere else it’s not worth the hassle the location was at 40525 WINCHESTER ca 92591 big o tires and service center.

Seem like really great and honest people. I went in for a special $29.99 including oil change, tire rotation, and maintenance check. Wait wasnt bad: 2 hours. It ended up being about $65 (w/5qts). Butt what really bothered me was when I was driving home I heard a weird noise coming from the passenger side. When I get home I realized there was a lugnut missing. Not even worth it go back since I have spares.Normally I do these things minor maintenance myself exactly because of these reasons.But service wasnt bad.

Great service & prices as always!Thank you for the awesome new 80,000 mile Coopers at a better price than Costcos 70,000 mile Bridgestones! 😎🤙🏽

Great place. I called trying to get some tires and not only did they have them in less than 24 hrs, they beat the prices of 2 other places. Staff is amazing!

Friendly staff, I do all my tires, alignment, transmission flush there, and when Im lazy I let them do oil and brakes too. They honor their warranties they do the work. Happy with them for 11 plus years and counting.

I bought my tires at Big O and I took the car in to have them rotated.Customer service is great. I only waited about 1/2 hour.

My serpertine belt broke on the freeway and I was in an emergency situation when I stopped by the shop two hours before closing. The cost and customer service were outstanding.Kudos!

Ive been a customer here for years!! I NEVER EVER go to a dealer!!!!! These guys show me and tell me what needs to be replaced now and what can wait, gives me time to save up to get that work done in the future. I was actually going to buy tires from Sams Club and these guys gave me a better price on similar tires including mounting, balancing, and disposal!!

Every one there so very helpful! Thank you John Miguel Jose And Nathan! Keep up the great Job 😉

Great place. My diesel oil change was a lot cheaper then my old place. Friendly staff. I will always get my oil and tire maintenance done here.

Called in to get some work done for my moms car. She was there less than 5 minutes after I got off the phone. Tony refused to give service because she wasn’t there right when the phone was hung up. Completely unrealistic. Called ahead to verify they could do what needed to be done, and when she got there, again, less than 5 minutes later, Tony refused to do the service and asked my mother to leave.Will never go back again.

These guys were great. I went in on Labor Day with a flat tire because the place I bought the tire from was closed (a competitor down the street). The sales guy asked me to leave it for 3 to 4 hours. I was concerned, as anyone would be with their car, so I hung out. About 30 minutes later, with a barrage of other customers and being short-staffed, my flat was repaired. I know who Im thinking of first when I buy tires again. Sorry ATS, you may have lost a life-long customer. Hello Big-O! It was a pleasure doing business with you!

Very friendly and kind service people here. I will be back to this particular location because of the excellent service I received.

My maintenance required light came on my 2006 Highlander. I took it to Big O because they gave me good service once before. I was checked in by Mr. Brandon Romanowski who treated me very poorly. After I told him my light came on, I also mentioned I was taking a long trip and would like to have the car checked beyond what the routine maintenance. I asked how low it would take, Mr. Romanowski proceeded to answer me in such a way as if he were responding to a child. Then I said Ill need a ride home. Again, in a condescending way he proceeded to rant about how short handed they are and they dont offer it. I found that interesting because Its clearly on the website. Youll need to take it off your website that you offer courtesy pick-up and return. Two days later, on Sunday, my car started to smoke. I had it towed to the Toyota dealership. Apparently, something came loose and caused fluid to flood the engine and other vital parts. It would cost $2,229 to repair. Needless to say, I wont be returning to Big O, or recommending Big O to anyone. I need to be reimbursed!Unhappy customer,Maria Platt

Great service. Got me in and out faster than expected.

Awesome service and help. Brandon took care of my family and I. 8 tires and an alignment did not hurt as much when he hooked us up with tire warranties. Thank you for going above and beyond.

Great customer service. That is THE reason I keep going back to this place. Im always made to feel like Im part of the family and they will do whatever needs to be done.

Miguel Rocks.Last summer I went there before closing time and they fixed my truck tire even though it was damaged close to the side wall. They could not get me a new tire. They did not want to be liable and charged me nothing.I wish I could have stayed in town to get my new tires from him but needed to get to Vegas. Tonight I was driving my sons car and left rear had a leak. Front tires needed replaced. He could not get the new front tires until next week. He gave me the quote mount and balance and am sending my son on Wednesday to get the new tires on the front with the quote Miguel gave me and cash. By the way they fixed a nail hole and leaking plug in the right rear for no charge.

Outstanding work! From oil changes to almost whole front end replace n repair, couldnt ask for a better shop or group of mechanics. Semper Fi!

Its my 2nd time using Big O. Both times had good service and good prices.

Very helpful staff. Called in as I had concerns I had a tyre puncture. Checked tyre pressures for me and gave me the OK. Didn’t need to wait and flexible and accommodating for just dropping in. Would recommend.

I take all of my out of warranty cars here for tires and general auto service. Ive had great service and good reception from the staff. Ive been to this location at least 7 times in the past 4 years.

Techs were very curtious, professional and informative. Waiting room was comfortable.

Friendly people help me out was great service had me bsck on the road in a half hour i had a flat and they took very good care of us with no problems i will be going back there again for sure

Cody has THE BEST customer service! Didnt try to charge me for unnecessary ites! As a woman walking into a tire shop you are always feeling like your gonna spend more than you should.... I am leaving happy and spending what is nessasserry! THANKS CODY YOU ROCK!

Everyone there is very curious and helpful

These guys are the best!

Good fair prices on tires

Great service! Quick and friendly!

The serviceman at the counter tried to tell me that trailer tires are all the same price, like I wasnt able to have checked the internet for prices first. Then he got lippy when I called him on it. I said I would take my business somewhere else and he said well good I recommend everyone else take their business somewhere else as well.

Had an amazing experience at Big O on Winchester today. It’s not often I’m impressed with thequality of care given at local businesses but to be surprised and impressed at an automotive business too was a bonus. Tony and the team took very good care of me and I’ll be sure to be back for not only tyres but all the services they offer - and will tell my friends and associates too. The reception area is clean, the staff polite and The overal experievce is one of being very satisfied and not dreading a return visit. Thanks guys!

The guys are great, and very helpful

They gladly put my tonight back underneath my car for free!

These guys are great. I always buy my tires from BigO and they put free nitro in and check them when I am travelling.

They helped me with an oil change and also helped me identify why my check engine light was on.

Convenient, fast and easy. Staff is great!

Very quick service and less expensive than the other tire center I contacted.

Service was fine, but there is no excuse for employees dropping multiple f bombs in front of customers. I was even more surprised to find out that it was the district manager of the location. I hope he doesn’t talk like that in front of kids.

Courteous and Helpful customer service.

They fixed a tire fast and for a good price. They were also friendly; would definitely go back

Make sure you see Dan. He gave me a great deal on 4 new tires for my truck and they have free alignment check so it was great after I lifted my truck. Will be going back for sure

Unethical and borderline frauduous sales practices. We called to get a quote on changing brake pad (2015 Volkswagan); the rep (Nathan) told us it is required by Volkswagan that we change the rotors along with the pads. Mind you, he has not even seen the car nor condition of the rotors. When we questioned this further, he told us this is what is recommended by Volkswagan and they would not warranty the work if we did not do the rotor and pads. Upon calling the local Volkwagan dealership, they told us there is no such requirement, only if the rotors are warped, which is what we already knew. Unethical salesperson or policy of this store? Were going to take this up with their manager as well up to Corporate. We were not fooled but what about other people??? This is whats wrong with this industry.

I like that this place is open until 4 oclock on Sundays. Very helpful with the fleet maintenance needed on my work truck.

Poor customer service from lester! I purchased some tires from big O a while back that included free rotation. Today I went into the store the person behind the desk Lester was on the phone I stood there for a couple of minutes when he hung up the phone i said hello he didnt say anything he just opened his eyes wide . I asked about a tire rotation and was told it would take two hours because they did not have a technician available he also said I would need to drop the car off. I said thank you and left all of the Service bays were empty except for one so I called less then a minute after I left and pretended i wanted to purchase tires lester said they had them in stock I asked with the wait time was I was told there was no wait ?? So i asked Lester why there was no wait to purchase tires and have them mounted and balanced but there was a two hour wait to have my tires rotated .he seemed confused for a second and then he understood who I was.His response was they are different technician total bs!

Awesome customer ser. & techs

Fixed my flat, filled my spare. No charge in 20 minutesLove this place.

Put air in my roundy spinny thingys

Very very helpful, explained everything nicely. I will be back😃

Great customer service.

Fast friendly service, fair prices.

Excellent Service ... Fast and Reasonable Pricing

My wife dropped off our van to have a tire replaced that was worn. She was up sold for an oil change which she agreed to have done as she was promised a discount. She was told that the tire would be $152. At no time was she told how much the oil change or the entire bill would be. Later that afternoon a representative from the shop called me to ask whether we wanted a one wheel allignment done. The cost would have been $89. I thought that was exhorbanant, so I declined that service. When my wife picked up the vehilce the bill came to $257.89. Feeling like she did not have a choice, she paid the bill. I called the store to find out why the oil change was $56 and the tire replacement was over $200. I was told extremely rudely that I should ask my wife! I asked about the discount that was promised and he stated that he discounted it $15. So, the normal price for an oil change is $70.99? He claimed the car needed synthetic oil. That is simply not true. Futher, if there was a change in the process and price, California law requires a call to authorize the additional money. That did not happen. Also, the additional installation charges for the tire were not pre-disclosed or authorized. I spoke to Big Os corporate office about the situation after speaking to the store. I have not heard back from anyone. I feel that this shop took advantage of having a person in front of them that did not know how the process worked and overcharged her because of it. They mislead us and cheated their way to more money. DO NOT GO HERE!!

Little slow but great service!