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Gerber Collision & Glass
5002 S West Shore Blvd, Tampa, FL 33611, United States
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Gerber Collision & Glass
Comments
Ry
Review №1

Good honest business. They will be honest and upfront with you. Highly recommend. Employees are great

Ng
Review №2

Great experience overall. I highly recommend them. Theyre professional, fast and very nice.

Al
Review №3

Great service from Justin and his team! They took care of everything and made a stressful time easy. I appreciated their communication and and updates throughout the repair process. Thank you Justin and Roger!

Da
Review №4

Repair of front end from a truck hitting my car. They kept me well informed, did all negotiating with insurance, and delivered a.spotless car. Very polite and pleasant people.

Ju
Review №5

Came in to get a estimate guy by the name of grant came out to look at the car and unprofessional comments and also treated me like trash due to the color of my skin he made a lot of accusations not the place for people of color

Vi
Review №6

Adrian is very understanding, friendly and easy to work with. He gave a update of my vehicle if there are any changes that have to be make. I was well informed. Very knowledgeable, proficient, punctual and conduct himself professionally. Works was done in timely manner. Thank you, Adrian for your honestest and for job well done.Will be highly recommended to friends looking for an auto repair shop.

ma
Review №7

Great repair experience. Perfection with body repair, and their professionalism!

To
Review №8

Insurance companies recommendation not sure about it

Vi
Review №9

Very, very satisfied. Will be highly recommended to friends who are looking for auto body shop. Does the body repair beautifully, professional, and in timely manner. Adrian Guzman is very professional, knowledgeable and proficiency on his work. No issues with Adrian and Gerber repair shop. THANK YOU.

Ro
Review №10

They did exactly what they explained to me

Ta
Review №11

Gerber, was constantly in contact with me throughout my service experience. Texts and calls outlining start and end dates. Exceptional work, offered additional service work at a reasonably cost. THANK YOU

Na
Review №12

Five stars due to the level of service from the front desk, detailer crew, body shop repair personnel and management. The level of communication and knowledge shared by the management team was critical as it helped me manage the accident repair conversations with my insurance company. Highly recommend Gerber Collision & Glass.

Ca
Review №13

Great staff! Justin was great to work with - very customer service focused. He quickly turned around estimates and took time to explain options. Michelle at the front desk was very friendly and helpful as well!

Ja
Review №14

Gerber Collision was exceptional to deal with! Mike and Justin went above and beyond to not only fix my car before me leaving to travel but made the process so smooth. I have had some terrible experiences in the past with body shops but they made me feel comfortable and at ease. My car came out looking pristine and Tristan did a fantastic job detailing it. The staff here is above and beyond and I highly recommend.

Ka
Review №15

First time here for accident repairs. Great customer service and follow through. Told me they’d update me Tuesdays and Thursdays and absolutely did. Car came out good as new (earlier than expected) and if I notice any issues after the fact I can come back. Text update service was pretty cool too!

Sh
Review №16

Mike from the front office was extremely communicative. Great place. I am happy I chose them to get my car fixed. Would definitely refer anyone in need of service on their vehicle.

Si
Review №17

I am surprised to read some negative reviews. The staff I interacted with were knowledgeable and very polite. Contrarily to other body shops Ive been at, they are trustworthy (did not try to rip off). I recommend it.

Da
Review №18

I just had my back window on my car replaced and had a great experience with this company. Professional over the phone when I called to get a quote and called back again to schedule. My technician ULebron was on time with the approximate time it would take to arrive over to me. And he was great! I was laughing the entire time. He made a crappy day of having to pay for a broken window into a good day. Hes a great asset to the company. Very pleased with the service and still laughing about his jokes. I will use this company again!

Ni
Review №19

Ive known kameel for quite sometime and he has been the only person that has helped me through the years when it comes to auto-body work.They always take good care of all my friends and family when we are in need of body work. Ive never paid out of pocket since my insurance usually handles the bill. But overall i get more than what i had to begin with. Thanks a million kameel!

Al
Review №20

Caitlyn has done a great job updating me on my repair through the whole process.7/18/16 Update: Reducing my 4 stars to 3. Quality Assurance walk through was completed but missed two parts upon further inspection 1) left rear headliner was not tucked away properly & 2) rear passenger seat belt cover was damaged during repair. Make sure to look over the repair from top to bottom and inside and out.Jonathan (Manager) was kind enough to take photos and will follow up with an appointment and replacement part.

Je
Review №21

Great people and Excellent Manager Justin Reis

He
Review №22

This shop is highly recommended by USAA. USAA is a top rated insurance company that primarily services the military and their families and hold themselves to the highest standards in the automobile industry. I had my estimate with this shop. From the time that I called in and time that my car estimate was completed, I found the staff to be friendly, knowledgeable and very polite in general. I was also impressed with the cleanliness of the shop and the quick estimate. THE ESTIMATE TOOK LESS THAN 30 MINUTES!Not only was the estimate fair, it was below the cost I received from competitors. This shop is a community home business with down home service and the mechanics are highly trained service technicians and repair collision mechanics. I was told that if I was not satisfied with ANY of my repairs, I could return the car at no cost.

Za
Review №23

Made an appointment to have my windshield replaced on Tuesday. I took the day off from work after they said they would be here at 9 am. At 1PM I called the referral number they sent me on a confirmation email. It linked into my insurance company and took 20 minutes on hold to get through. Finally someone from glass america in nebraska and said ya we cant make it today we overbooked our appointments. They wasted an entire work day and couldnt bother to call and let me know. They suggested I take tomorrow off and they could try again. Horrible business practice and frankly they could not care less when I told them I dont think so.

Ar
Review №24

I guess Gerber contracted American Glass, but I got a guy named Jeremy. Absolutely awesome. Went above and beyond what he was called to do. Saw that my regulator in my window was busted and told me how to fix and where to get the part. He even took off the old one and showed me how to install the new one. I ran to the store got the new part and installed it and he came back and installed the glass in less than 10 min. Because of him I was able to go to a party that my military buddies were holding before the storm came. Made life easier a day before 4th of July. Hoooyaaa Jeremy! Promote this guy!

Ma
Review №25

This place was excellent Michael Gonzalez was very helpful getting my vehicle back the road in a timely fashion .

Ad
Review №26

Staff is wonderful, but the sort of place you hope you never need to visit!

Ti
Review №27

Dropped my BMW off at this location. It was a horrible mistake, not what I expected from a shop recommended by Geico. The staff was unfriendly, rude, and poorly drained. They had my car for two weeks just to do some simple paintwork, no damage to the body. After all that time they couldnt even paint the car right. Please avoid this place and save yourself the headache.

Ca
Review №28

Horrible place. DO NOT BRING YOUR CAR HERE! My daughter brought her car here for repairs and lets just say even i can see where the damage was not properly fixed. Said it would take 3-4 days. It took almost 2 weeks. Her interior was damaged as well as a couple of items missing from her vehicle (ex: black shades, tons of change and even her chapstick!) This place will slap shiney paint on your vehicle and expect you to take it. Customer service is horrible. They dont call customers nor return calls. The pregnant lady in the front was nice in the beginning but was rude to my daughter when she picked up her car and was not satisfied. I strongly advise you to take your car elsewhere. USAA needs a new shop to send us veterans/family too!

To
Review №29

Talk about a business not interested in serving customers. My damage was worth their time they said. Go to Maaco is the exact words from lady at desk.

St
Review №30

They do great work friendly staff and honest a little pricey but somewhat reasonable. A place you can trust

L
Review №31

I barely write reviews on internet, but, since I do read reviews before I choose some services from a place. after I had my car repaired at this place many many years ago, and I decide to write a review. Dont ask me why? I parked my car on street, and somebody hit the side rear bumper, SO, I went to this place to have it fix it, they charged 1000 something. My insurance company covered it. It looked very bad. The rear bumper was not perfectly line up, but, It really did not bother me. later on, the painting of rear bumper was getting bad, and I went back, and ask them if the warranty covered the painting. They told me they did not paint that part. I said, ok, then I went to lexus to repaint the whole bumper under my own cost. recently, My car got hit again. I stopped at red light, and somebodys slightly touched my rear bumper. I went to Lexus to have it fixed, Lexus told me because whoever fixed the rear bumper before did not take care of inside carefully, the new rear bumper cannot lined up perfectly. Can you imagine? if I was you, stay away from this place!

Ry
Review №32

Overall very dissatisfied with repair. Was promised car back in three days, and it ended up taking nine. They were not very customer friendly and did not call about late pickup. Also didnt fully realign the car. Very dissapointed with the service.

At
Review №33

Took my car here after an accident, and they did amazing work. My car was left looking brand new!!

Da
Review №34

They would not take responsibility for an issue that occurred while our car was in their care.

Sl
Review №35

Totally Incompetent........Requested a SLAM DUNK repair from this SHOP and ZERO! TOTALLY ZERO! TOTALLY BRAIN DEAD!

Je
Review №36

Their a ripp off

Vi
Review №37

My first choice for auto collision repair!

Ja
Review №38

As expected

Information
28 Photos
38 Comments
3.8 Rating
  • Address:5002 S West Shore Blvd, Tampa, FL 33611, United States
  • Site:https://gerbercollision.com/locations/tampa-westshore-blvd-fl?utm_source=SEO_Local&utm_medium=SEO_Local_Snack_Pack&utm_campaign=SEO_FL&utm_content=SEO_Tampa3&utm_term=972923
  • Phone:+1 813-839-2830
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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