Took my car in for the 30,000 mile check-up. Everything seemed to be in order; my appointment was on time and the car was fine. I received a loner car (an unexpected luxury) and the work took approximately 4 hours. The agent was knowledgeable and informative, pleasant to work with. My only complaint was the cost. It just seems to me that a company should be able to produce an automobile that can run for 30,000 miles without requiring $700 in maintenance costs; especially since Subaru prides itself on the longevity of its cars. At this rate, I’ll have have purchased the car twice over by the time I hit that legendary 10 year mark that the company claims their cars can easily attain.

The first and second service appointments after we bought the vehicle were great! The Express Service opened since my last appointment, but I checked in where I had before for service. Realizing later I needed to check in at Express Service, but my car was now blocked by another car behind me. The first service rep drove my car over to the Express Service area for me, checked it in for me and that was great! About an hour later, other persons in the waiting room had been updated in the lobby about their cars, but no one had told me if my service was done or the status of the service appointment. I then got up from the waiting area and went to the desk to ask about my car. At that time, while waiting for other staff at the desk, another representative approached me from a different desk telling me he couldn’t do everything when he only had one tech with him. He apparently knew who I was even though I was waiting to speak with someone else. Turns out, my car was done and waiting behind another car in the second row away from my immediate view. Then, he had the nerve to say, “isn’t that your car?” I said, it looks like it, but he should know where my car is, he is the service advisor. Then he says, “oh yeah, I was waiting to ask if you wanted it washed?” An hour into the appointment. Then, I waited for him to find someone to get it washed. All the while, he told me someone went to the hospital from his crew, etc. I really just wanted to know the status of my service, not this.

Matt did a fantastic job he got us in and out within an hour. He went over the results of the safetyinspection and answered all of my questions. We purchased our Forester from you all 5 years ago and all of the service have been preformed by your service department. I have always been impressed with the quality of service your staff has provided. This is the first time I have had Matt as my service advisor and once again I am extremely impressed with great customer service.

I was greeted warmly by Lisa. She explained what would be done with the service, personally escorted me to customer waiting area. She explained it had coffee, snacks and water available. The coffee machine dispensed multiple types of hot beverages. Lisa came back to review the services that work done and that my vehicle was getting washed and vacuumed. It was done in less than an hour. A very satisfying experience.

Great experience, very professional and friendly staff. I came in nearly at closing time and they accommodated me without issue. Service consisted of a quick oil change and recommended future service, as well as multi point inspection. Highly recommend this service location for any Subaru owners.

Travis worked with me to provide excellent service. Great job!

Tacoma Subaru provides the best customer service experience I have ever had! The service staff is friendly and professional. Masson was on top of it! He went above and beyond to communicate clearly and keep me updated. Thank you!

The service here is fast and the service reps are very helpful and friendly. They are honest about what they find and what you need, not over-selling or pushing more than Id expect. They explain the options, the pros and cons of each, and let you make a decision for yourself. Great experience overall!

I’m a loyal customer .All the service is great, but they really need to step up with the complimentary car washing. It always seems like a quick and easy rinse. Bird poop are still visible and caked on the vehicles windows and hood of car and the back bumpers. It would have been a perfect 5 but washing the car represents the dealership as well when you drive it off the lot.

Always friendly professional service when I come here. Totally trust they’ll do a good job no matter what service I get done.

Tried Subaru of Tacoma after a not great experience with another local dealer. This was night and day a better experience. I had a TSB performed for a squeaky driver’s seat and an oil change while I was at it. They did the TSB no questions asked and provided a loaner vehicle without me even having to ask for one. They communicated updates timely and made the whole process super smooth. We’ll worth a longer drive to get work done here. Thank you!

As always, the service here is outstanding and amazing. From start to finish, it is a stress free experience and I am happy to keep returning! Kyle in the service department was great at keeping me updated.

Met a great salesman named Steve. Very professional and got me the car I wanted even though I lived 3.5 hrs away. Once I got there they made the buy of the car fast and was out in a couple hours with a brand new car.

Great people. Great service. Had a recall part replacement done. Will 100% be back for all my Subaru needs.

Excellent service. Always return to them after traveling through the country.

They were prompt and informative. The service met and exceeded expectations. We have trusted them with the care of our two vehicles for the last 3 years and have had no reason to ever consider looking elsewhere. We are very pleased with their level of service and care.

I go here regularly because this is where I purchased my car. They are always helpful and informative, and help me to prioritize what maintenance needs to be done and what can wait. I also appreciate the ability to be able to use a rental from here when there’s more time consuming repairs or maintenance that needs to be done to my vehicle.

Matt was great. Very informative and professional. The service itself was thorough and FAST.

The Bruce Titus Subaru team are always so great to work with. They are consistently communicative, conscientious, and have a strong work ethic. I appreciate their thorough work and friendliness every time.

Colton was very attentive and kept me informed on what was being done to my vehicle. There was female working the counter (her name started with an L) who dismissed my concern regarding customers in the waiting area who were not wearing masks. There was a sign on the door to the waiting area clearly mandating the use of masks. She said she would address it however I did not return to the waiting area as there were still customers that were not adhering to the mandate. Overall, the service to my vehicle was to my satisfaction.

My technician was polite, informative and helpful. The service was performed in a timely manner. The waiting room is pretty good in that it is functional and clean, but not as nice as my prior dealerships.

Very positive experience. Jenna helped me get my service done and Joshua was able to give me a trade in estimate on my car in an efficient manner. Highly reccomend service center and sales.

First time I used Tacoma Subaru and they took care of us nicely. Tyler Kolbo was the service adviser and did very good in communicating the process of repairing the car and completed as promised on time!

The staff were really nice. But the quote that I received was not communicated clearly. What I thought was going to be around an $850 bill was almost $1300.00. 😳 Quite a shock!

Absolutely top notch people working here. I take my car here for any and all work that needs to be done and most recently had to leave my car there for 2 weeks after it was stolen and recovered and they gave me a loaner and checked in and made sure my insurance company was doing what they should. They go above and beyond and so does the sales dept. I cant say enough good things about these guys. I dealt mostly with Kyle who made my experience great but everyone is terrific.

Great service & short wait time. I was advised of anything that needed to be done, as well as services that weren’t needed quite yet. Friendly & responsive staff!

The guys and gals here are amazing! Kind and quality service every time. They are fast and efficient, and don’t talk to me like I’m dumb! I drive from Lacey up to Tacoma just to have my subaru serviced by them.

I used express service to get an oil change after work and received nothing but smiles and great customer service. Great energy from Kim (I hope Im remembering her name correctly)She left nothing out. Specific. Detailed and listened to my questions and answered me with confidence.I look forward to working with her again.Thanks Kim!

I have had my vehicle for 8+ years. Tacoma Subaru has been top notch at keeping it running as well as the day I drove it off the lot. Their prices are comparable to other garages and their service is great with no hassles. Stellar record.

Even though it is a bit of a drive, I feel that it is worth the effort to perform this service so that the OB can safely be trusted for travel.

No problem getting in without an appointment. The work was done timely and the waiting area was great.

Super great crew! Excellent service. Have bought a Subaru at another close place that I will never go to again. Tacoma Subaru is the best!

Ive been going to this service department for almost two years now and Ive always had pleasant experiences. The express oil change is a life saver since I dont have to set up appointments and can just pop in. I also recently went in for a couple of recalls and because my car was due for an oil change and tire rotation. I came in a little later, but they were still really nice and professional. They let me know ahead of time that my car would likely need to stay overnight, and they gave me a loaner car. When I got there, they cleaned my car a second time because in the time they had finished it and let it sit, it got a little dirty from the rain and debris. There was also a minor issue with the speakers, but the customer service was on point and they followed up as promised to check in on me. I would have no issues recommending their services to anyone, and will be going back to them for future service needs as well.

I worked with Mason in the service department. He was great, very helpful and made sure I was taken care of. I will definitely go back when I need service on my Forester.

In for an oil change. Great service, super welcoming. Was told it would be an hour, but it turned out to be more like 30 mins.

They always do good work and are always polite. Their loaner cars are a life saver if you have work being done that will last more than a day.

MATT GRUNDHOFFER was really kind and helpful! I truly felt taken care of and felt like I could trust that I wasnt constantly trying to be sold on things I didnt need. I will definitely be coming back to this location.

I dropped off my 2015 sti on Friday August 6th for a power steering rack replacement. They told me it would be finished by days end on Monday. Its now the following Saturday, and my car still isnt finished. This is day 9.The worst part of the situation is the complete lack of communication. Ive tried to reach Mason multiple times to check the status of my car, but keep getting the run around when I ask to speak to him. Ive left my info and was told he would call me back at least 3 times. Never heard back. My wife called, and never heard back. I still have not heard from anybody about my car. 9 days, and not a single update. I have another appointment for my car at PIA on Wednesday, and Im probably going to have to cancel it, because of the incompetence of your service department. I will never return here for services, and I dont want to pay for my current service, because you guys are the worst and youve made life hell. Thank you.

Matt in the express service department was great! He kept me well informed about the status of my vehicle and was very transparent about what should be taken care of now and services I should expect needing in the near future. Thanks for getting me in and out in under the quoted time too!I always feel like royalty at Tacoma Subaru. Thank you!

I was so lucky and got to work with Lisa who might just be the best ever!! I love that she never talks down to you and makes everything such a great, personalized experience.

Had a great experience with the service department. Recently while driving on the freeway we got a crack in our windshield from a small rock. After calling the service department and setting up an appointment we were able to get our windshield replaced within a couple of days. The staff were friendly, professional and communicated with us throughout the service. Highly recommend Tacoma Subaru.

Kyle did an amazing job and kept me informed on progress. This is an example of why I continue to use this Family for all of my Subaru needs. Now and for the future of my family. Thanks Titus Will family!

The best subie dealership in near Seattle area

Great service! Gave me a courtesy vehicle at no cost to me so I wouldn’t have to wait.

I chose to have the cement paint application to my new car. The appointment was easy to make including a reminder. They were on time and the service was done in the time I was told. Mason was very helpful and explained the after care. I didn’t feel rushed. Overall, very pleased with the service department.

Fast, easy, free car wash. Covered by my maintenance plan, so also free service.

I came in for an oil change and complimentary multi point inspection. My vehicle was promptly serviced and I was on my way.

Came in at end of day. They bent over backwards to make sure I could get in that day. They provided a detailed report on the health of my Crosstrek and made me feel welcome.

I have always had great service from Tacoma Subaru. Staff is very friendly and helpful.

I’m very pleased, I’m always happy with Tacoma Subaru. They are honest, they explain well in my language and not technical words. The way I can understand. I’m sooooo happy with the service. I’m giving them perfect 10!

As always, my experience at the Tacoma Subaru dealership was flawless! Colton, my service provider, was friendly and prompt and very knowledgeable! My 1.5 year tune up went perfectly, and they even patched a hole in my back tire for free.

Its always a pleasant experience at this dealership. Staff is extremely helpful, friendly, and professional.

Matt in the service department at Tacoma Subaru was Awesome! He was professional, informative and personable. He answered all my questions and went over everything when my car was finished. I wish there were more like him that go above and beyond.THANK YOU MATT 😀

Kyle was very efficient, work was done ahead of schedule.

Everything went wrong. I worked with Mason who tried to be helpful. However when they gave .e back the car (2021Crosstrek) it died on the Way home.. Then Subaru Roadside Assistance then left .e stranded for 15 hours. The whole experience was a bad one.

I dropped my car off early and they we able to call me back before I made it home to let me know my oil change was finished, but my breaks were low. I went ahead with the service and they finished hours early than expected.

The Service Department was efficient and documented all services provided (6,000 mile checkup), and asked if I was interested in a trade up....because it was a 2019 Outback Touring with only 5,700 miles. They made an offer I could not refuse and I traded my newly serviced 2019 Outback Touring for a 2021 Outback Touring XT!!!

The service tech who assisted me, Matt, was extremely personable, professional and knowledgeable. He shared with me all of his findings after completing the service. On my next visit, I will be sure to ask for Matt.

TBH I’ve had issues with the service department in the past but Tacoma Subaru has stepped it up! Super helpful, professional phone updates throughout the day, no up selling, and did exactly what they said they would. Kudos especially to Darrell!

I went in to get an oil change and they not only helped me with this service, they helped me with some damage done to my vehicle. They walked me through the process of filing an insurance claim and gave me a loaner vehicle to use as they sent my vehicle out to be repaired by a company they trusted. I couldn’t have been happier with the customer service from Tacoma Subaru.

Well organized. Got me in and out quickly.

Excellent experience. Very professional

Used their Express Service. Professional, friendly and thorough. I live in Oregon and could get my service done locally, but I choose to use Tacoma SUBARU when I am up visiting family as they are amazing.

I was impressed with the professional attitude of Lisa at the service desk. She was cheerful, helpful and knowledgable.

Always great service!!! Fast, efficient and friendly…

Customer service beyond Excellent and they washed and vacuumed my car! I had what I thought was a leak which turned out to be a 2 inch piece of redwood that was on top of the plate underneath car and when it rained or there was condensation it made a red puddle on my garage floor!!! Yeah no leaks!

Service was great and done on time, prices werent bad, overall great place

Went in for a oil change and got some light bulbs replaced and wipers. Very happy with their service and so many friendly people. Very clean and spacious. Glad I come to Tacoma Subaru for my vehicle maintenance!

Matt was excellent, he got me in quickly and the service took less time that anticipate.

On my way home, I noticed a crack on my windshield. I called Subaru and was seen right away and they replaced it within couple of days. They even loaned me a car while my car was with them. The staffs are friendly and courteous.

My service tech Lisa was incredibly friendly, personable, and took the time to give not only an explanation of the work needing to be done, but also gave me recommendations of where I can get my windshield repaired. Ive taken my Subaru to this dealership twice now for different maintenance work and have had a great experience every time.

Excellent customer service. I’m so happy with my new car. Kim made sure I got everything I wanted and then some.

I had a great experience with Tacoma SubaruMy 2017 Crosstrek was making a knocking noise.It turned out to be that the transmission was bad and had to be replaced.I bought the vehicle at 25k miles and had A little over 60k when I brought it in.They replaced the transmission and the warranty covered it!!I didn’t pay a penny of my pocket!Very grateful for that.Thank you tacoma Subaru!!

Very helpful with fixing the recall on my Forester. It was easy to setup my appointment online and they were on time with my appointment start time and completed the repairs in the time frame I was told it would take.

When I arrived for my maintenance Appointment they were ready to see me. An explanation of the services I requested was given. I was given an estimate of how long the service would take. The service took less time than the estimate. Tire rotation was not needed and I was not charged for it. In addition the car was washed and the interior was deodorized.

Slow to complete work. Little communication. Work was under warrantee so it was free. Nice loaner.

Fast, friendly, no upselling. Love this place.

Friendly people and good service. Car fixed!

They’re fast, explain in detail what services they are providing, and were reasonably priced.

Good service but took 2hrs to get a simple oil change. Will most likely not go back for that

Great service. No problems anywhere

Great service!!!! Starling update and oil change! I appreciated the loaner car during this time, thank you very much.

I received a recall notice from Subaru that I needed to have some service done. Not an issue. So I call and set up an appointment. Drop the car off at 11 and the service manage, Kyle, says that it should take about 3 hours. About 30 minutes later, I receive a text from the service department and Kyle saying that I could text that number for questions and updates will be provided. At 5 pm, I hadn’t heard any updates all day, so I reach out. I sent three texts across a 20 min time span with no response. I call and twice am out to the service departments voicemail. The third time, a different guy picks up and says “it’s ready. Come get it. Kyle told me to tell you”.While the service requested was completed, the customer service aspect was severely lacking. Zero communication and the quoted time to service. Once I picked up the car, all I hear is the employees complaining about the different customers throughout that day. I highly doubt I’ll be going back.

Highly recommend Tacoma Subaru for your maintenance and service needs. Efficient and friendly team there.

Excellent service, youll pay a arm and a leg like most dealership services but they did a great job.

Excellent time and response to oil change. Consistent service as I have Ben in this service department before.

Their services is legit👌🏾👌🏾💯💯and outstanding..Darryl gave me a very good discount before my last total..the 2nd time..When i was there for oil change once...Kyle also gave me a good discount with the services done in my car.Lisa is also good with communication and making sure i know what is happening or whats going to happen to my car...she is very outgoing and mostly proffesional too.They also gave me a good rental while i waited till nx day to finish on my car...that was so amazing...Plus did my car wash at end of servicing it...I love Tacoma of Subaru....very impressive with their job.highly recommended 100%.

Very much appreciated the lift and return. Great service. Thank you.

The staff - everyone is always helpful and pleasant.

So helpful! They took their time to give me specific answers about concerns I had regarding my car and showed they cared!

They always take good care of me and the fleet Subarus.

Diagnosed quickly, processed quickly, charged per initial quote amount.

Someone is always quick to help me when I call, or when I go in for an appointment. Text messaging on Google maps is fine if you just have general questions.

Tacoma Subaru was fast and efficient with my scheduled maintenance

Walk in service was fast and efficient, service staff friendly

Excellent service on time

First time I ever bought a Subaru to own and I wouldn’t have gone anywhere else to buy one! You got to get with the sales guy Khasan!!!! He will treat you with the upmost respect and honesty. This guys the man. What a bright future he has with the company or whenever he goes!There were some hiccups with the process, HOWEVER, they did their best to make things right. In the end, I left as a happy customer and will honestly be back to buy another in the future. KHASAN, you’re the man!! :)

The experience for this service could have been better. A little disappointed this time.

Had a cracked windshield professionally removed and replaced with a new factory unit. Afterwards EyeSight camera recalibrated...

They were fast, courteous, friendly, and did a great job.