I had a horrible experience dealing with this business. The person who answers the phones, Sean maybe, was rude( name calling) and unprofessional and had next to no idea what was going on. He was not helpful at all or considerate. Im trying to figure out how this business still runs. They should be shut down. The fact that the state police send cars here is sketchy. Im thinking about filing a complaint with them as well. Worst experience Ive had as a customer at any service place.

I was recently in an accident and Johns was called to tow my vehicle. I was giving the number and address of the business and called. I was told due to covid I would have to make an appointment to collect my belongings, office staff tried to make one asap for me. I arrived quickly did paperwork and one of the gentlemen in the yard helped me gather my belongings and load them in my ride. hopefully never in this situation again, but would recommend. Same staff for both Companies Johns and Car magic

Very rude over the phone throughout the multiple calls made. I asked many questions and made them aware of my situation due to never being in an accident. Little to no help and hung up on me a couple times. Most unprofessional place around a 100 mile radius, wouldn’t recommend on my dying breath.

The woman receptionist called me a N****r and told me stop calling because it’s busy. I’m calling for work related purposes. I spoke to the manager, I didn’t get the guy name, I mentioned what the receptionist said and he agreed. I highly don’t recommend this place.

I wish i can give them zero star. Most ignorant, unprofessional, rude workers. IDK how this is a business, I hope they lose it--coz this aint it.

RUN FOR YOUR LIFEWorst place On Earth They Called the cops on me because i wanted my items out the car they called me all types of names This Place Better Count They Days God Go Shut This Place Down RUN DONT EVEN USE THIS PLACE

Damaged my car in the process of illegally towing it. All around scam

They dont seem to have your best interests in mind they work with the city police and it seems to be against the customer. All around dirty conditions all around dirty place. Not very helpful. If not for working with the city police they would not be in business.

Typical tow recovery place with the most ignorant arrogant guy you have to deal with he does everything he can to make it hard to get your car back its hard to believe they are a business

Told me I couldnt remove my own plates. Was told they would remove plates and would call me. Had to call myself to find out they did not remove plates and I had to call the place they let the car be towed to.

Very friendly and knowable