I had the best car buying experience with Mark A. here!! Being 2 1/2 hours away, with a newborn, he made a great deal with me over the phone and delivered my vehicle to me! No haggling, no hidden fees - I will certainly return when it is time to trade again!! Thank you so much for the seamlessly easy car buying experience Mark!

I couldnt be more pleased with my experience at Heritage Lincoln. The environment is welcoming and very professional. The cars are of great quality and the service was perfect! I bought a car from Mark A., the process was clean, no BS, no non-sense fees, etc. Everything was done for me including registration, plates, etc. and local delivery! Communication was clear, concise and very responsive. Overall I could not have had a better car purchasing experience and would buy again from them in a heartbeat. Thank you - Romain

I really enjoyed my experience with the service department. Very knowledgeable staff. The sales department is also very helpful in trying to get me into another car. Nice small family owned business that does right by their customers. Very reasonable prices! Cant wait to own my first Lincoln!

Dave Mann and Jill are the best employees at any car dealer ship. I have 3 autos and would not go anyplace else. They can fix anything and take care of their customers. I am a 25 yr old customer.

The armpit of car dealerships. Best to avoid at all costs.

The salesman Mark was a pleasure to deal with, upfront, straightforward and happy to help. The manager Steve who evaluates used cars was not, after getting his offer I decided to walk away and check the KBB Instant Cash Offer which was higher than his! Work with Mark and a different manager or take your business elsewhere.

I dont know where to start with my first experience with Heritage Lincoln. First off, the personal interactions with Mark, Oz, and Rusty was unbelievable. These guys went above and beyond to make our purchase happen. Second, they really treat you like family. Mr. Spinnelli started this small business years ago with a family-like atmosphere and the employees carry on that tradition to this day. Lastly, buying a car could be a trying, uneasy experience. They put our mind to ease and made this a no-hassle transaction. This wont be my last experience with Heritage. See you soon fellas!!!

If I could put zero stars, I would. This is the worst place to buy a car. I bought a new MKC in 2017and at first inspection they said it was great. 10 days later I needed brakes all around, it only had 12,000 miles. I have never had them service it without bringing it back 2 or 3 times for them to fix their mistakes. The service manager is terrible. The body shop replaced the lift gate and back bumper. They gave it back to me all apart. They took it back to fix it, returned it, I had to send it back again because they forgot to paint it. The lift gate hasnt worked right since. They now told me I need a new lift gate hinge, which should of been done when they fixed it the first time. I just recently brought it in for an inspection only to get it back. It still had the 2020 inspection sticker and when I called they said they dropped the ball and forgot to inspect it. They had to come back and get it to due the inspection. I just sold it, with the broken hinge (they never fixed). thank god!! The car was a lemon and I will never go to or recommend Heritage Lincoln EVER!!!!

I luv the people they really care about their customers and their cars i would recommend a friend and family as well as myself i will continue to use Heritage Lincoln.

In a horrible part of Syracuse, parking lot is a safety hazard and the staff is as rude and unprofessional as they come. Dont buy from them.

We purchased a used car from Joe at Heritage and the transaction could not have gone any better. The pricing was spot on, the sales and service were amazing, and best of all down to earth and low pressure. Everything about this deal was a pleasure. We love the car and have already been referring people to the dealer. Well worth the drive through the snow storm and we will definitely be heading back when it is time for the next one.

Although the end result was that I ultimately decided on a different vehicle elsewhere, I cant say enough about this dealership. Mark Frocione was unfailingly professional, courteous, knowledgeable, and a true gentleman, which isnt easy to find, especially for a female customer in the car-buying world. They went out of their way to respond to my requests promptly and accurately. Highly recommend this dealership.

Purchased a vehicle, took delivery at about 3 pm on a Friday and went home. At 8:30 pm, I took the vehicle on to the highway for the first time to pick up wife from work. About 2 miles into traveling at 55mph, a tire burst. Once changing the tire i noticed it had blew out on the inside wall. Dealership closed on weekends, and not wanting to ride on the spare all weekend, I purchased a used tire and kept the old. All because I believed the dealer would have no issue making this right come Monday . Not at all. No cost mentioned to me out of pocket until the tire was replaced. It was suddenly I hit something! With the inside wall of the tire, on the drivers side, rear, the side that never has to pull to a curb. Very disappointed, this was an easy fix.What pothole can you hit to make the side of a tire blow out on the internal side of the tire. Guess I was born the day i purchased the vehicle .

My experience at Heritage Lincoln was great! Mark Fericone was our salesman and he was outstanding from beginning to end. Also, Jill, who we did finalizing papers with, was helpful and thorough. I highly recommend Heritage Lincoln and the people they have working for them. Thank you Mark!

This Thanksgiving season we are thankful for many things- including having the pleasure of working with Tom Kenyon and the Team at Heritage Lincoln. Tom made our experience buying a car so easy and we had fun doing it- which not a lot of people can say when buying a car. From the moment we walked in the door, to pulling off the lot in our new car the Heritage Lincoln team was so helpful and always made us feel welcome and comfortable with our purchase decision. Happy Holidays!!

If I could give them no stars I would. Horrible service!! My truck sat for 4weeks and they kept lying and making excuses as to why they had not looked at it yet!! Took it to someone else and within a day they are fixing the issues. I should have known because I bought the vehicle from them years ago and they were horrible then. I see nothing has changed.

They have the best service department with Jill, Jody and Aiden!

I received horrible customer service from the Service Department. I called about getting my vehicle in for repairs and was told that if I brought it in before close it would be in first thing in the morning. The vehicle was dropped off that evening around four. The next day I had not heard from them, so I called at noon. I was told by the service department it still not had been in but it was the next vehicle. By two thirty, yet again I had not heard anything. I called down again to check. The manager answered and advised me that the car had still not gone in. Clearly they are not trustworthy, so my vehicle will be going elsewhere. I would not recommend Heritage Lincoln for ANY service or repairs.

Honest people to deal with.

We had a wonderful experience at Heritage Lincoln! Great prices, Mark was a wonderful salesman, everyone was friendly, it was the easiest sale weve ever had. I would highly recommend Heritage Lincoln.

We bought a car from Tom and he did a great job! We will definitely will go back and buy another car from him! He was a pleasure to deal with! Thanks Tom!SteveAmy& Ava

Just purchased a slightly used Lincoln from Thomas Kenyon. The sale was no pressure and helpful. I appreciated Tom’s demeanor in dealing with me, very personable.

Just purchased an MKZ. Mark was super friendly and knowledgeable and not at all pushy. Definitely intend on returning in the future.

We had a pleasant buying experience at Heritage. Our salesman Willy did everything possible and we were able to come up with a deal. I would recommend to anyone.

Thomas Kenyon is a wonderful and patient sales men he help me get into a 2017 Ford escape from a 2012 Malibu im so happy that I went to Heritage Lincoln Inc and met a angle Thomas Kenyon thank you so much I will never forget you 10 🌟 to Thomas Kenyon

Professional and Class Act ! Everyone @ Heritage treats you like you are the most important customer. People are friendly and honest. Besides great car buying experience the Service Dept. is the best in Syracuse!

I bought a used Toyota Yaris there, I checked it out and they were very nice and super willing to work with you. Willy is a great salesman and everyone there is super relatable and I felt very welcomed there. Overall, I great place to buy a car- Lincoln or not.

They are amazing. My first experience buying a car and they made it easy. Joe is amazing, concerning and has a sense of humor. I loved my experience.

Experience was great, fantastic customer service, would be a 5 star review if they didnt tell me that they didnt work with the company that pre-qualified me on their website that cargurus sent me to

Very easy to deal with. I am very impressed

Despite having three of the cars I wanted to buy on the lot (MKZ), they would not let me test drive a single one of them. Either it was not yet inspected by their mechanic, or it was a showroom car, or the battery was dead and they didnt want to charge it. I asked how they sell cars if they dont have any available to be test driven and was told they get many repeat customers that dont need to test drive. I would not recommend this dealership to any new customers.I went to Summit Lincoln in Auburn where they let me test drive the car and I bought it there instead.

I got the respond back, explaining my concerns will be taken care.i was absolutely happy at first, till I discovered some hidden dissatisfaction about this car. Updated will be posted soon.

We had a wonderful buying experience with our salesman Will.

They have nice Lincoln products here but the facility is outdated and feels old. Not what you relate to luxury. The sales people can be a bit aggressive with steering you into deals that suit them more than you. The cars here are nice and the place is easy to access for residents of CNY.

Over the years always a pleasure to work with the manager Ozzie and sales consultant Mark. Ozzie always comes up with a clean and easy economical deal and Mark always follows through with a quick and easy transaction, as well as vehicle instruction and orientation.

Great job, washed and vacuumed car, friendly associates. Only gripe is the online registration didnt show up in there system for service.

Great service they squeezed me in without an appointment, but provided transportation when they had to keep my car overnight.

Question: 08/30/2021 -Hi Mike, hope you are well, when I bought the 2014 Hyundai I also purchased an extended warranty from Rusty. I now need to use that warranty as the rear differential pinion seal has a leak. I bought the PremiumCARE warranty for $1805. I emailed Rusty but he has not gotten back to me. I had the car looked at and was told the work needed to be done at a Hyundai Dealer, I have an appointment in Ithaca on September 7th. My question is how do I use the extended warranty? this is part of the drive train that can only be serviced at the dealer. I have my paperwork and the expiration is not until 08/06/2022 and Im well within my mileage. Can you direct me as to how I use the extended warranty. I cant find anything online or on the paperwork.Update: 08/30/2018 - There was a mixup between the date on the paperwork vs. the date I actually picked up the car. Mike sent someone down with correctly dated paperwork to my workplace along with a giftcard for all my trouble. Thank you for the gift card and heartfelt note in regards to my Dad Mike. It was above and beyond and appreciated more than you know (even though it did make me tear up a bit) Like Danielle told me today, I didnt know when I bought the car I would be gaining a few friends as well... Thank you again for all your help.

They good people

Very dissatisfied. My car has 23k and the rear brake pads and rotors needed to be replaced. I was there 3k miles ago for an oil change and a multi-point inspection. Why didnt they see the pads were low then and saved me the rotor change. This was my last service there!

Go see mark fracione. Hes the best.

I like my salesman Mark and his manager, very nice. I would do business with him again.The reason I give one star is the service department. The manager in service department is so rough, not honest. The way he is should not be in customer service. I start the service since 2006, both manager in service department and the guy at front desk are rouph. Now they have new nice guy at front desk, but the manager still there.My transmission broke, they asked me replace for $3800 includes 16 hours labor. And that they have to replace with a new one, he said It would cost more if I want to fix ( rebuild) because it takes them forever to sit in there to check every single part for problems.My car is Mercury Monterey 2004.All dealers in Syracuse quoted me $2800 with 7 hours labor and new transmission.Most of dealer do not do rebuild, not like Aamco or Speedy Transmission which is cheaper, but this guy try to get me a new expensive transmission because they do not do rebuild and told me it would cost me more if I do rebuild.

Great service, fantastic value, very thorough.

Very unhappy with their service and sales . Will never do business with them . Stay away

Great dealership

The car was very clean on pickup

Wondering why the used car that they have for sale has a suggested retail price on Kelley blue book for 7.5k but they are trying to sell it for 10K.

Great personal service

Great sales people