Overall, I am very impressed with The Acoustic Shoppe. I cannot express enough, the quality of customer service that I got and continue to get every time I go in there. Absolute professionalism! They made sure I was well educated on the items I was interested in before a purchase was even made. They were not just trying to sell me the most expensive thing they had, but rather what was best for me (the customer). They have a luthier on sight and give out lessons. I would highly recommend this music store to anyone that desires great customer service, quality instruments, and any of your every day basic needs for music. I will not do my business anywhere else because I have yet to find customer service anywhere else that is this good! Check them out!!!!

I love the Acoustic Shop!!! This place is amazing and would recommend it to anybody who loves acoustic instruments. The owners and staff are always kind and helpful and treat you like family. I have been buying from them for several years and appreciate their knowledge on all the products they sale. I love the Eastman line of guitars they sale. Today I purchased my 3rd Eastman instrument. I bought the Eastman E20D today and every time I try to put it in its case it hops right back into my lap!!! I can’t put it down!!! I have never owned such a great playing guitar in my life, so today was a special day. I’m just glad we have a wonderful place in this area, such as the Acoustic Shop, to meet our musical needs and addiction😂!! Thank you John, Jason, Jeremy and I believe Cory was the young man who help me today in all my purchases. You guys keep me broke and humble, but happy 😂👍🪕🎻

This is one of the most amazing music stores I’ve ever been to. I just purchased two guitars from them. They have everything you could want if you play stringed instruments!They are courteous and knowledgeable! The guys at work there are amazing musicians!

I brought in my dads old acoustic 12-string to be brought back to playable condition. The tech did a great job. My dad doesnt have much life left, and this will lift his spirit.Thank you to all the staff at the shop.Keith Rodgers.Springfield MO

I cant express enough how awesome this place is. The staff is amazing. They have very high quality instruments at affordable prices. The Accoustic Shoppe is awesome for the seasoned string duster or a beginner such as myself to get what they need. They were a zero pressure staff on the sales floor. Willing to show you the instruments but not pushy to buy. Cant wait to go back and visit when Im in town.

Beyond helpful and have a consistently awesome selection.

I bought an Eastman guitar from The Acoustic Shoppe. I was a little apprehensive buying an expensive guitar on-line and was afraid that whatever had come into the shop was coming to me without ever really being out of its box since leaving China. I was wrong. I received photos of my guitar being set up and received the guitar carefully packed. The guitar is all I had hoped for: great tone and feel. In with the guitar was a note thanking me for my business. I really feel that The Acoustic Shoppe wanted to provide the best product which they had taken the time to make sure everything was as it should be. This was so much more than an ordinary on-line purchase and I highly recommend The Acoustic Shoppe.

Do not hesitate to give the Acoustic Shoppe your business. They are very kind and helpful and you can tell they take pride in what they do. They just shipped an Eastman E20OO and an Elliott-McKinney capo to me in Cleveland OH. It arrived quickly, well packaged and in perfect condition along with a nice hand written thank you card. I would 100% shop there again. Thank you!

Customer service matters - and you wont find better customer service from a music shop than what youll find at the Acoustic Shoppe! John and the rest of the staff are friendly, helpful, extremely knowledgeable, and extremely capable when it comes to their instruments and repairs. Ive had multiple repairs and installations performed at the Acoustic Shoppe, and theyve always done a fantastic job. I purchased an Eastman archtop from them a few years ago, and I still cant put it down. I couldnt recommend a music shop more highly than I would recommend the Acoustic Shoppe!

Great place. Friendly people and a nice selection of guitars, banjos and mandolins as well as a luthier shop ⭐️⭐️⭐️⭐️⭐️

Great staff! They went above and beyond to make sure I was happy with the guitar I picked out.

Professional, courteous, knowledgeable with a great selection of fine instruments and accessories. THE place to go in Springfield for acousticplayers of all genres. Im from Canada but stealing the words of Arnold, Ill be back!

I used to play guitar professionally but now work in small business marketing/brand strategy. Aftergiving away my old guitars and taking years off from playing, I felt the urge to play for myself again.I found The Acoustic Shoppe on Reverb and they had exactly what I was looking for at a reasonable price. This is the first instrument Ive ordered from over 1000mi away. Their care, service, communication, and attention to detail were fantastic. I wish I lived closer so I could stop in the shop!I love my new Guild and would absolutely shop w The Acoustic Shoppe again.

These guys have a great selection, but what gets them my five star rating is top-notch customer service. An item I ordered was damaged during shipping and in a matter of days a replacement was at my door. On top of that, they asked for pictures of the packing so they dont make the mistake again. Striving to do better. Appreciate it, AS gang!

I went into the Acoustic Shoppe to pick out an instrument for my child as a fun graduation gift. The sales person, Jackson (?), was super helpful, knowledgeable, and I feel led me to make the smartest purchase. No pressure, just helpful friendly staff. It was an A+ experience.

The staff is friendly and knowledgeable. Its a fun place to hang out and soak in the rich atmosphere of acoustic music and people who are passionate about what they do.They have lessons available and opportunities to play in a group. It is a great jumping off point for building a community!

Great shop! Good selection of instruments and gear — ranging from mid-level to high-end (other than some ukuleles, they don’t carry cheap “beginner level” instruments; instead, they focus on quality products while still offering affordable choices). Extremely friendly and accommodating staff. If you’re in the area, it’s definitely worth visiting (I drove two-and-a-half hours and consider it time well spent).

I have been trading with, and taking music lessons from The Chapmans Acoustic Shoppe for almost five (5) years. The Chapmans are professional musicians and music teachers of guitar, banjo, upright bass, mandolin, violin, viola and cello. If you ever have a hankering to purchase and or learn to play one of these instruments, this is the place to go. I always have a positive, and rewarding experience each time I go there. All of the staff are friendly and helpful to their customers and students. All of the instructors are very patient with their students, making them feel comfortable and welcome. If you are interested in purchasing and/or taking lessons, The Chapmans Acoustic Shoppe is the place to go.Bill Dancey

Super friendly staff and very knowledgeable. This is a must see for any acoustic music fan. Great selection of gear and some super fun swag as well!

The folks at the Acoustic Shoppe are industry professionals. They have a fantastic luthier on hand (Liz) that does quality repairs on almost any instrument. Ive used their instructors to help improve my playing, their luthier, Liz, has fixed my instruments, and Ive purchased gear from them. The Chapmans are bluegrass royalty, and this is absolutely a local favorite for music shops in the Springfield/Branson area. If you just want to browse and talk music, this is a great place to stop by even if you are just window shopping or making out your musical wish list. On top of all that, they are nice folks serving their community!

The guys at The Acoustic Shoppe are top notch, theyve helped me with selections and are open and honest about their experiences with gear, and understand that every person has unique tastes in gear. John has always guided me to the right things. And when it doesnt work out, theyre happy to make it right. I wont buy acoustic gear anywhere else.

Awesome service and great selection. Really enjoy the Chapman’s and highly recommend.

Great group of young men, that were extremely helpful and friendly. Looking forward to coming back again. :)

The Acoustic Shoppe has knowledgeable and helpful staff and they sell their products at very fair prices. Would highly recommend for all of your acoustic instrument needs.

From the moment I walked in this place already felt like I was not only welcome but I felt like I was family! It looks and feels like an acoustic guitar tavern full of eye candy 🍬 😋! Hannah immediately made me her friend by taking the time to ask what I was looking for as far as preferences and found two Eastman acoustic guitars that were slightly different from one another and let me play them back to back until I was happy with either one. Theres actual guitar players seats with soft leather all around the place. I actually wanted both models but as I got up to look at a few more guitars I spotted one made by Eastman that resembled a higher level Taylor model and John let me sit down with it. A few strums later I was purchasing it! It already had a bone nut; it came with an Eastman deluxe hardshell case and I left it to get the action lowered with lighter strings put on. I could go on but lets just say I got the works for less than $1,700.00 A Taylor or Martin with the quality I got would have cost me at least four grand or more. Theres no music store in Springfield Missouri that has such a beautiful selection of acoustic guitars that you can actually pick up and play before you buy. Check this place out before doing any online shopping. You wont regret it!

I was in the store today shopping for a mandoline. I just want to say the gentleman there was very knowledgeable of the instrument. He went in detail how and what to look for in a good mandolin. I did buy one from him. It was an Eastman model. He put strap and electric pick up on it as well within a few hours of my purchase. A very professional shop doing professional work. Thank you I will be doing future business with you as well. I highly recommend the Acoustic Shoppe for your instrument needs.

What a great music store! Staff is incredibly knowledgeable and friendly. We worked with Hannah and John and they made the 1.5 hour drive we made an extremely worthwhile experience.

Very helpfull the guy showed me how to play down the neck in like 3 minutes.

What an amazing resource for SW Missouri. No wasted space in this shop! Awesome selection of acoustics from beginner to professional. These guys love what they do and it shows. I’m telling ya..that back room is a museum of luthier artistry I’d never seen (much less had access to)anywhere.

I just purchased an Eastman E10SS?V from the Acoustic Shoppe and am very impressed with the friendly, professional way I was treated during the transaction. John answered all the questions I had about the instrument, even down to describing the particular instrument I purchased. This is the first Eastman guitar I have purchased, and I had questions. The package arrived very quickly and in perfect condition and I’m very happy to be the owner of this new great sounding guitar. I even got a nice thank you card inserted in the guitar case along with a signed inspection certificate. I would definitely purchase from them again based on this transaction. Best wishes and much success to John and the rest of the team at The Acoustic Shoppe.

Excellent customer service. I contacted the Acoustic Shoppe by phone to inquire regarding a posting on Reverb for a mandolin case. The staff member I spoke with answered my questions promptly. I ordered the case which arrived within 3 business days. It fits my mandolin perfectly. Great Experience.

The Acoustic Shoppe has a great selection of high quality instruments. The staff is friendly and knowledgeable. I highly recommend.

Great price and they had exactly what I was looking for.

Hannah was so helpful, kind, and knowledgeable. Their products are high quality and great price. Will definitely be coming back ☺️

Very laid back vibe, answered all of my questions thoroughly. Will definitely be going back!

Best place in the whole state and more for anything acoustic or the like. A great selection of awesome instruments.

Their awesome with guitars and their business in side is like as if I was a kid in a candy shoppe

Worth checking out. After running around town trying to find someone to tune my harp I was directed to these guys. I was told it might take a few days and recieved a text it was ready in a few hours. $25 was such a small price to pay to have my harp fixed. This is where all your string needs will be met, plus the shop is just neat. Great atomphire and friendly people.

Simply amazing. Quality people, instruments and service. 💯Please go check out their YouTube channel. As well as their other social media pages. Awesome content!

The Acoustic Shoppe goes above and beyond. I can’t tell you enough how satisfied I am with their fast and friendly service.

Just purchased an Eastman AC330E-12 string from The Acoustic Shoppe and it was a fabulous transaction. Beautiful guitar, wonderful sound, fantastic and VERY FAST shipping, packaged extremely well, great communications with John, Jeremy and Jason. I couldnt be happier. What a fantastic purchase. I feel so lucky to get my hands on one of these models. Thanks, guys!

The Acoustic Shoppe restored my Grandpas old antique fiddle and it is amazing! Great staff to work with and they did the work quickly. I highly recommend them!

I took a chance with this shop ordering a high-end banjo without knowing anything about them. It was one of the smoothest, easiest transactions Ive ever had. Banjo came super fast, set up perfect, with some extras included. Id recommend the Chapmans wholeheartedly and hope to be a repeat customer with this great business!

Good people, very helpful and price for a great setup was awesome, super customer oriented they’ll help you with anything you need as well as provide helpful tips any beginners may need

It is a good experience visiting and and shopping at the Acoustic Shop the staff is helpful, well informed knowledgeable on product lines while allowing you to shop at your convenience in a relaxed atmosphere...I recommend visiting the Acoustic Shop when you are in the neighborhood.

I just had an issue where I entered the wrong name and address for a shipment. According to usps, the shipment was delivered, on time, to this other address. The recipient claimed they threw the package away... now, at this point, I am totally to blame for this, and, I’m out my hard earned money. So what happens? The Acoustic Shoppe goes out of their way and drop ships the item to me, free of charge!!! Unbelievable! I’ll never shop anywhere else for my acoustic needs! 6 stars, if it was an option! Batavia, N.Y.

I received my F model Eastman mandolin WOW! what a great player,It arrived quickly, the packaging was outstanding, not a single issue of concern found and the setup well, its perfect.Honestly I was hesitant to buy an acoustic instrument over the internet sight unseen and I did have a couple questions. The Acoustic Shoppe responded promptly to my questions, seeing their positive reviews and appreciating the customer care given me before I even made a purchase I placed my online order and Im sure happy I did. I look forward to future instrument and accessory purchases, currently I have no need to buy elsewhere.I first learned about The Acoustic Shoppe by viewing some of their informative and often entertaining videos on their YouTube channel.I greatly enjoy the instrument reviews, performances, occasional special guest and like so many others I too hit the like button and subscribed so I dont miss a thing. Check it out for yourself, I think youll be glad you didTo the Chapman Brothers and everyone else at The Acoustic Shoppe Thank you so very much ................ Ron B. WA. State

The Acoustic Shoppe is great. There is always somebody to help you out. It is the kind of shop you want to go to and hang.

Always very kind and Knowledgeable staff, very highly recommend them! My favorite shop in town!

I bought a ukulele and case from them, but unfortunately the uke arrived damaged. I was a bit worried about returning it. It was a discontinued model and I didnt want the other model they had available. They said, we want you to have the instrument you want. Their actions backed that up. They were very professional and accommodating. I was e-mailed a credit memo and within a couple more days, (as is usually the way credit card returns go), I had the credit back on my card. I highly recommend The Acoustic Shoppe. The 5 stars are for integrity.

Great service, great guitars. Would recommend to anyone!

Always a pleasant visit. They are very helpful and quick to get the item I need.

Best Teachers In SpringfieldGreat Prices on Beautiful InstrumentsAwesome Customer Service

Great people to work with. Great prices. Excellent communication. My first purchase with them, but already looking at my next! Thanks, Brian.

Was looking for a certain low gauge of strings for my acoustic, and the guy working helped me find exactly what I was looking for.The Acoustic Shoppe people are very kind and accommodating.

Exceptional staff and an absolutely beautiful store. Left with a pack of strings and will be back for much more.

Great place for all your music needs...... plus these cats JAM🙏🏻❤🙏🏻❤🙏🏻

I took my Parkwood acoustic guitar in this morning to have the next straightened the action set a complete set up and have the electronica pick ups checked out. I will say I picked it up this afternoon and it was absolutely perfect. This guitar has never played this good and sounded this good. Thanks guys

Can’t believe all the years in the music business and I’ve never been here before today. All I can say is WOW. The level of service, kindness and professionalism . I would give them 100 stars if it were possible.when you play their instruments you realize what you are trading in junk compared to their quality . GO NOW and visit this store. Tell them THE DAVE BARTON BAND sent you.Liz is the best guitar tech I’ve ever had work on my acoustics.

Always a pleasure. The staff is super friendly and knowledgeable.

Very nice friendly people

I love The Acoustic Shoppe. Great customer service. Super friendly and helpful. They’re professional players who know their stuff. Extremely informed.They have a knack for keeping new, interesting products. Can’t say enough good things.

Great service, knowledgeable employees and phenomenal instruments!

Very helpful nice and speedy will be back ..

I shop this store online. They offer a great selection, prompt, personal service, and free shipping with no minimum purchase.

Weve bought 2 guitars from them this year. Were beginners and the staff was super helpful and explained, in detail, the answers to my questions. The guitars are great quality and a great price! Highly recommend!!!

Really great place! The staff was very helpful, friendly, and accommodating. I bought a beautiful quality violin, and had plenty of others to choose from. I wish I could rate this higher than five stars!

Do the right thing. Do yourself a favor. This is your new shop.

Our four years at the Acoustic Shoppe has been great! We have been involved in the kids and beginners jams and individual lessons.Bill, Jeremy, and John have been so helpful with lessons and the equipment needed for our specific instruments. We would highly recommend anyone of any age to shop and take lessons at the Acoustic Shoppe. You will not be disappointed!

Searched reverb for a particular acoustic guitar and found it at the acoustic shoppe. Product exactly as described if not better, price outstanding. Delivered in two days to my home in Indiana. Couldnt ask for anything more. The guys at the acoustic shoppe rock.

Awesome place to indulge in music. This is the place to learn and have fun with music. If you think you cant play or learn something new, you just need to step through these doors! Oh did I mention that the choices of instruments will make you drool!

If your looking for stuff for your banjo or violin they usually have it

Friendly knowledgeable staff and always very helpful. Great selection and the expertise to teach and match instruments up to their customers. Always a warm welcome when you walk in. A warm country store feeling in the middle of Springfield.

I came in while on vacation in Branson and was really impressed with the overall vibe of the store and the personnel! Thank you Casey for welcoming me so warmly as I came in. I purchased an awesome acoustic guitar, an Eastman E1D and had a K&K Pure Mini pickup put in it by Liz. She did an amazing job setting up the guitar and installing the pickup. The guitar plays and sounds awesome! John Chapman was so very helpful and informative while I tried out the large selection of Eastman acoustics that they had. I just really enjoyed my experience and will be in again when I am in town next. I HIGHLY recommend The Acoustic Shoppe if you are in the market for a new acoustic instrument or accessory!

Super helpful and great prices.

Purchased an Eastman guitar as a gift on Reverb. The unit was precisely as shown in their hi quality photos. Their description was spot on and the guitar was as advertised. The unit was shipped in the original shipping box and heavily padded. It arrived in decent time and the transaction was smooth as silk. After letting the guitar settle for a day i opened it up and played it a bit. This guitar is sweet. Eastman AC122CE. Sitka spruce top with Sapele back and neck. The price was reasonable and the build quality is dead on. I highly recommend Acoustic Shoppe if youre in the market for an acoustic because, well, lets face it, its in their name. I had a buddy of mine check it out and he said the truss rod was adjusted perfectly and other than a minor fretting way down the neck it was perfect. They communicated with me through out the sale, they provided shipping updates and seemed very cordial. They even included a little card addressed to me, with a hand written note from Brian stating that the shop really appreciated my business and they would stand by their product all I need do is contact them. They also included a Gift card for their shop to make sure I come back. Well, I certainly will. I might even buy one of those Eastmans for myself. I highly recommend this shop and will tell my reverb buddies to go there for the service and selection. Well done Brian! Well done Acoustic Shoppe!! Well done!!

Our experience has been excellent since day one. My son has taken mandolin lessons from Jeremy for 2 yrs, and in that time he has learned so much. The Chapman brothers have been wonderful in their knowledge and experience both as professionals & friends, I hope that my son has many more happy memories and things to learn from Jeremy. The staff is very professional as well as knowledgeable and helpful in everything that we have ever needed. I would recommend them to anyone, they have become busy, but the atmosphere in the shop is always family oriented and personable.Lena Schmidt

Always great

Just the nicest, most knowledgeable and helpful people on the planet with an instrument selection based on awesomeness, not brand recognition. And its exactly the atmosphere you dream about when you think of an accoustic music store. Great, great place!

Great place to shop, play music, and visit with other musicians! The Chapmans and their staff are friendly, helpful, fantastic musicians, and I always feel welcome and at home whenever I go there to learn, shop, or just browse their huge inventory of instruments and supplies.As teachers, they are encouraging, fun, and inspiring for beginners and advanced players alike.I highly recommend The Acoustic Shoppe for anyone who plays, or wants to learn how to play, acoustic music of any genre.

There is no place more fun to be if you love acoustic music.

Went in to get a violin for my son who’s starting orchestra. Staff were very helpful, prices were very reasonable, and the selection is great! I’ll definitely be coming back

Very friendly, welcoming, and knowledgeable people were here. We were greeted with a smile and immediately assisted. We are able to get everything and more that we needed for our instruments. Very impressed and would happily come back whenever we have more instrumental needs.

Awesome family owned and operated business!!!

First-rate knowledge & help. If you are looking for an Eastman acoustic, no shop in the US has a closer, more intimate relationship w/ Eastman than the Chapmans’, and their knowledge of their instruments is unparalleled. Grateful for the military discount on my new E-40 series, as well!!

These guys are not only musical gurus, they are all music lovers that enjoy sharing their wide range of music experience with their customers. I have never felt rushed, but always been helped (one of the guys even hopped out of a jam session to help) by the guys and their families. By their families, I mean mom, wives, and even cute little ones hanging around. It is just a great environment for fun, music, and family. Thank you for being who you are. It is truly refreshing and you have a loyal customer in me. Keep on keeping on.

Never been in the shoppe but met them several years ago . I would love to come visit their music store. Great family and great musicians. If they tell you something they are telling you the truth and will make your experience well worth it.

Great Family Business! They sell quality products and instruments and also do great service work on instruments. They are honest folks😁

I’m new to playing the guitar and came in for a few supplies. The staff was incredibly friendly and knowledgeable and helped me find exactly what I needed. Will definitely be using this shop for my music supplies going forward.

Great people, and the best of the best guitars and instruments.

Great shop! I’ve not been playing music long, but I’ve bought two ukuleles and a banjo from them. Really happy with the purchases and the staff has always been very helpful and friendly, even though I have some pretty novice questions when I go in.

My son and daughter each bought an Eastman guitar from the helpful folks at the Acoustic Shoppe. They are now professional musicians and have been happy with their purchases.

I cant say enough about the crew at the acoustic Shoppe, they went above what you would expect, the e20d tc is the best sounding guitar Ive ever owned and Ive had some good ones. Thx for everything John Ill be be back

Bought a guitar. It is a very nice guitar. I recommend

Brian did some much needed work on my guitar. Great selection of awesome instruments, and personable technicians.

Kind and knowledgeable people!

Very helpful. They answered all my questions . Not pushy, very patient with me.

This “Shoppe” is full of friendly and encouraging musical folks, as well as great merchandise.

Very friendly and helpful staff!

Great selection, great service. Acoustic Shoppe knows their instruments and of course can show you how to play them all. Great store to buy the best in acoustic instruments . Nothing compares to it, worth the trip (about 700 miles} Will keep coming back.