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Kay
1655 Boston Rd Unit D-12, Springfield, MA 01129, United States
Appearance
Kay
Comments
8t
Review №1

Very nice watches .I got good deal on a nice Citizens Watch.

Ma
Review №2

I love this jewelry shop, Kay Jewelers is the best place to buy a diamond ring, everyone was very helpful, and very informative about the jewelry. I highly recommend this Jewelry shop.

Di
Review №3

Great wifi if in the mall

Ma
Review №4

Great service, my girlfriend is very happy with her diamond ring.The service was great.

Er
Review №5

Great store and great employees

Yo
Review №6

She was above and beyond amazing

El
Review №7

I bought one thing from this place. The warranties are iffy because basically they cover anything that’s broken but it does not cover lost or stolen. Depending on what jewelry you bought. However Monday through Saturday they are only open until 7 PM not 9 PM. Just went to go buy something today and online says they’re open until 9 PM. I think they need to update their times since they close apparently at seven. I got here at 8 o’clock at night and wasted my gas just to find out they were closed. Don’t bother calling they don’t answer their phones. Other than that their jewelry is very good. Just some of the staff are not. I do believe their staff could be trained better on explaining certain things.

Jo
Review №8

Horrible place to buy Jewelry. STAY AWAY! Avoid this place at all cost. Bought over $6,000 worth of jewelry here. First off, the prices are fake.They can discount, even more than the fake sales they throw say.Which leads me to believe the markup must be insanely high. Sales associates and management lie about financing, warranty and insurance policies. We bought the insurance policy, which we where told covered EVERYTHING. My wifes car was broken into, and merchandise was stolen. We filed a police report, and faxed it to them. When we tried to get the merchandise replaced or taken off of what we owed on our account, guess what? It was NOT covered, and they basically told us to suck it up and pay even though we did not have the merchandise. I was on the phone for over an hour with customer service, and spoke to 5 different people. They kept trying to dump me off to other parties. This company will not help you out if there are any issues after a purchase,all they want is to your money. Just look at the consumer affairs website, we are not the only people they have screwed over. Waiting on a call back from someone, lets see if they even call. I will update my review after (if i ever get one) the call back

Ka
Review №9

Best store around. Staff are excellent! So love Angela and Emma! These ladies are the best!! Kathy

Cr
Review №10

I love this store. The customer service is amazing. Everyone that works there are super awsome and friendly.

Ed
Review №11

Friendly helpful fast repair of my fiance chain under warranty

Pr
Review №12

Awesome

Th
Review №13

Very nice people here and quality jewelry!

Jo
Review №14

Very nice jewelry ... friendly staff

To
Review №15

It was closed.

Do
Review №16

GREAT PLACE...

Ca
Review №17

Very helpful!

Je
Review №18

I Love Kay jewelers

Ju
Review №19

Love it!

ju
Review №20

Very professional

An
Review №21

Awesome!!

Be
Review №22

Quiet good for shopping good shops good prices

Information
10 Photos
22 Comments
4.4 Rating
  • Address:1655 Boston Rd Unit D-12, Springfield, MA 01129, United States
  • Site:https://stores.kay.com/ma/springfield/1655-boston-rd-.html?cid=YEXT
  • Phone:+1 413-543-2675
Categories
  • Diamond dealer
  • Jewelry store
  • Gift shop
  • Goldsmith
  • Jeweler
  • Jewelry repair service
  • Silversmith
  • Watch repair service
  • Watch store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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