I recently visited your store on Rolling Road and it Old Keene Mill Road bought two new tires I was told that I need to brakes and rotors and it would cost me about close to $800 to take care of that. I had a family member who is a mechanic and took care of my car tires engine oil change he said my rotors were perfectly fine I just had an inspection done and it passed with flying colors I will not ever be going to this company again for anything concerning my vehicle that just a shame people want to screw people over like that how do you say

I took my vehicle for service and had encountered one of your staff name Teodoro Gonzales. He is very efficient, helpful and knows his products. I will recommend my friends and family to your shop. I am a very pleased customer.

I had a cracked ball joint, and Kenny James had me in and out in no time. I had a great experience. The store was clean, great customer service, and the level of professionalism was top notch! Ask for Kenny, he was amazing!

Great customer service! I’m not a car person so it’s really amazing when someone takes the time to explain to me what my car needs and makes sure I understand. Kenny james was very respectful and thorough, I couldn’t have asked for a better experience dealing with car stuff. I won’t dread taking my car in anymore! Thanks!

One of the hand full of places I trust to mount my wheels and tires with out damaging them!!! Ali and Kenny run a tight ship.

ALI IS THE MAN YOU NEED TO SEE!!! Nowadays it’s hard to find a trustworthy and professional place that does not take advantage of you .. I’ve taken my car to many places for services but unfortunately I was never satisfied with the end results. I decided to come to NTB to get my vehicle serviced! I worked with a gentleman named Ali and let me just tell you I have never met someone so professional, respectful and knowledgeable this was such an amazing first experience I enjoyed working with him and look forward to bringing my vehicle back to him! I will also be referring everyone I know to come and get their vehicle serviced here!! Thank you again Ali for your amazing hospitality you are literally the best!

I came to ntb, cz i need to change my highlander all tire. I met Mr Iveee hassan, (advisor) who gave me outstanding price for tires, service is excellent…all the staffs are kind and very helpful. Store is clean too. Thank you Mr Ivee.

Love this location! My go to place for any car services! Been going here for my oil change for years now and probably wouldn’t go anywhere else. Tj gives the best customer service and is always up to par! I would recommend this location to anyone needing from a simple oil change to tire services. They have it all here!

Thank you so much for the stress free experience. Kenny was easy to work with quick and you could tell his team was excited about helping us out.Tires, breaks and transmission fluid change

Very pleasantly surprised with the customer service received at the Springfield shop. The young guy who helped us was very knowledgeable and very polite. TJ provided us with excellent service. We’re very happy and will definitely come back.

I needed new tires and brake pads. Kenny was very helpful and kept me updated while my car was being serviced. He made the whole process super easy, and I will be back the next time I need my car serviced!

Came here with my mother who needed an oil change and was very impressed with the service. TJ was very attentive and informative of the entire process. Would highly recommend to anyone in the area and looking for some respectable work. Thank you again to TJ for making my mom feel comfortable taking her car there and not feeling like she’s getting taken advantage of in the car industry!

I am new to the area and Kenny was so delightful! He was very patient with me and helped me with my car. Great service and I will definitely be back!

Passing by the area I hit a pothole and destroyed two of my tires. Car was towed at this location.Very friendly staff. TJ was very helpful and gave me details on what’s going with me car.I highly recommend this place.

Had a very pleasant experience with a gentleman by the name Kenny, he was very knowledgeable about my vehicle. Ill definitely be back to the shop again

Very helpful and honest.Manager applied all the discounts. I am a first time customer.Great service.

Great service. Service Manager Kenny James was very knowledgeable and helpful in explaining what was needed for the repairs to my car.

I have been coming to this location for years with multiple cars. The reason I keep going back is because of the manager Ali. He has ALWAYS been honest and trustworthy. There has been many times I was told I needed certain work from dealerships, I took the car to Ali where he did a quick and thorough evaluation/diagnostic and figured out the true problem; which turned out to be a fraction of the cost of what the dealership was quoting me. My family and I would be willing to travel to any location Ali is at. Ali and his team have also been great with communication. I have routinely dropped my car, once they evaluated what the problem is, they would promptly call me and explain their findings and solution. Once I would agree they would continue with the repairs with an accurate completion date. Truly a professional, well oiled location. Would absolutely recommend this location!

I needed to have my tires replaced, as well as an oil change. Been to several places where for whatever reason they were unable to remove the oil filter from my vehicle, but NTB managed to do what seemed to be impossible. TJ provided excellent service, always updating me on what was going on with my vehicle. He communicated the necessary repairs in such a way that I understood. Would highly recommend!

I can’t say enough about these boys here at the Springfield NTB. Unbelievably knowledgeable and the most honest people I’ve ever met. Ali and Kenny always go out of their way to take care of my father and I. I wish I could give them 10 stars. ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I have been coming to this shop for years!!!! The manager Ali is the absolute best. Him and his team are the only ones I trust with my vehicles. They always offer great service and take care of me and my family’s vehicles. I travel all the way from Stafford, VA to get my cars serviced. Forever a loyal customer.

Wow. I have been to many auto shops.I have to say one of my best experience ever. Excellent customer service, clean store, following all SOP’S. The staff is very helpful. I would like to thank the management and the staff for helping me on my vehicle. Highly recommended.

Tj was very knowledgeable when explaining which tire would be best for me. Definitely letting my friends and family to come by and see Mr. Tj

Ali went above and beyond to get my replacement tire quickly as I was traveling back home to New Jersey. Will recommend NTB to my family members that live in Virginia. Great experience.

The best shop I went to in years. I really recommend anyone there. They don’t take advantage of your lack of knowledge in cars. They are quick in there service and even saved me some money from the place I was going before. I know I’ll be back. I just want everyone to join this family experience I felt from them.

Took advantage of the amazing weekend sale. Ivee was helpful in getting me scheduled. They conducted a free vehicle inspection and flagged some other items for me. Prices are way better than the dealer pricing I had been used to. Would definitely recommend and will be going back from now on.

I went to NTB months ago to get a front tire and I needed it to be a tire that would last and was a decent price. NTB was able to get me exactly what I asked for. I did not have an appt the day I went and they were able to still get my car done in a timely manner. The tire is a big reason why I continue to go back to this NTB. I am extremely hard on my tires and the tires I get from NTB always seem to last way longer than they should and having that trust that the tire will hold up is everything. I definitely recommend them for any of your tire needs.

Amazing staff, couldn’t ask for a better place to bring in your car without any worries.

Best service in the area !!! I always leave this NTB with my car in great shape with good prices. I was helped by Ivee and the costumer service is always top notch! He helped me with the whole process and informed me throughout the entire service. Def recommend!!!

Great service, great communication. My car rides smoooooth as eggs.

10/10 service would recommend to anyone if need of service in the burke/west Springfield area. The person that does all my work is Mr.Ali, he shows great work ethic and has magnificent diagnostic skills to fulfill most jobs to perfection, I’ve seen it myself! Been going here for about 3 years and I really appreciate what Ali has done for me. You get great prices, as well as skilled work from a mechanic with years of experience within a timely manner. Keep up the good work guys, much love.

Recently had some work done on my car and wasn’t really familiar with what I needed. That was, until I went to merchants and had Ali help me out and walk me through what needed to be done. He told me exactly what I needed, how much it would cost, and gave me a run down on some other things I will need in the near future. Super knowledgeable guy and Great customer service from him as well. Best I’ve been too to get my car fixed!

We blew a tire on the freeway while traveling home from vacation and they were able to get us in and replace our tire in less than an hour so that we could get back on the road. Their customer service was awesome!

Ivee Hassan was my service rep and he made sure I was taken care of! Extremely professional and i would definitely recommend! Quick yet productive service 10/10

Efficient, friendly and very quick service. Immediately greeted when I walked in the door. 5 minutes later, I was walking out the door. As promised, phone rang a short time later saying my truck was ready. Very pleased and will continue to use this shop due to professionalism, expertise, and great customer service.

The best ntb location in the area specially the manager Ali very kind and helpful Toyota gave me estimate for my work it was way too much but Ali took care of it with reasonable price and I was very happy I recommend this NTB to the entire DMV

Very very unsatisfied. I made an appointment for my two cars to get new tires at 4. When we got there they were packed. I thought noting of this since we had appointments right? No. Apparently having an appointment means nothing. I waited 2 and a half hours for my car to finally be ready. When my car was finally done the two men there, tried to bully me into getting an alignment. I know this sounds crazy but for 2 minutes they went back and forth about how i needed it. They said that every time you get a new tire you need an alignment and continued this as I said no multiple times. One man then said to the other that he should offer me a discount. The second looked at him, looked at me, then proceeded to not only not offer me a discount, but continue to tell me how much I needed it. I tried to be very polite, but the only way I could get them to stop was saying yes to the FREE alignment check. To be clear they were not going to do this without me request first. My tires were off my negligible amounts. The only reason we did not spend the $80 and 25 more minutes there waiting was because they listened to MY HUSBAND.TLDR: Do not go here. ESPECIALLY IF YOU ARE FEMALE PRESENTING. They will do whatever they can do to get you to spend money and they will not listen to a polite no thank you.Small Edit: I forgot to mention the fact that when we called the day before they assured us they would have our tires and when we got there not only did they not see our ticket, but they also didnt have our tires.

Not every NTB is alike. I’ve been coming here since the early 2000s. Brought my Audi, VW and even my MIT EVO Lancer in for work. As most the shop guys are big car enthusiasts. They have always been honest never worried about made up repair needs.

Ali is great and easy to work with. He is the main reason I will travel 45min to have my cars serviced. Over the many years coming to see him, he has always been honest about any repairs and services needed (or not needed at the moment). When there is a problem with my car, he explains it in a way that is easy understand and will give me multiple options to decide on. Bottom line is I dont feel like Im getting ripped off or scammed from a car service/repair shop. Ive told my family about Ali and they wont go anywhere else now either.

Great Customer Service, Mr. James was very helpful, and respond quickly to every question I had. I like that (Detail).......

Best shop to go for all car work. Ali was great and gave me all the information I needed to know. I recommend anyone to come at this location if you want your car to be worked on property. 👍

Hands down the best service I have had from service store. Brought my own rims and had tires special ordered for my GX460. Kenny Klein made the experience very easy & enjoyable. Will be coming back for all my oil changes and any time I need tires on our other vehicles.

Stopped by Saturday for the big sale and honestly to my surprise I got a heck of a deal. Didn’t want all the extras that you must get in order to get the deal but after TJ and Kenny explained to me how important the maintenance is on my tires I fully understand now why it’s a requirement. They are actually looking out for me and my tires to ensure I get the mileage that I’m supposed to. I picked my car up later and it feels like the day I bought it brand new from the dealer lot. Thank you NTB Springfield and the quality people you employ at this location.

Kenny at NTB on rolling Road was amazing. He was quick and efficient and got everything taken care of same day for me. He went above and beyond to make sure that I felt safe in my car. Thank you, Kenny!

This site has always taken care of my vehicles in the time they say and give very professional recommendations. The staff is very friendly and helpful. The manager Ali always checks in as well and is very easy to find and talk to if you need anything.

Very professional and quick service. Military friendly

I have came here couple of times, and Ali has helped me out. He’s is great at explaining what my car or any of if my family members as well. Highly recommend it !! Great customer service! 10/10!

Had an oil change and safety inspection. TJ helped me, he was very nice, attentive and professional. I’d go back to NTB and this is because of TJ.

I’m a new car owner and had no idea what needed to be done. Ali did an amazing job at explaining everything to me and making me feel welcomed. I’ll definitely be returning for all my future car needs!!

Ali was wonderful and rescued me. Great advice and tire work. Thank you.

Ivee Hassan was a tremendous help. Came in for a new set of tires. The wait was a bit long, but they were very busy and told me before hand so I appreciate that! Would definitely recommend! Springfield location.

On a booked Saturday, they were able to squeeze me in when I had an emergency

Best place to get your car fixed or work done on it. The people on this place are highly qualified and customer service is always upstanding, Specially Kenny James who is always going above and beyond for every single customer that walks thru the door.Thank you so much.

One of the Service Managers at NTB-Springfield Mr. Kenny JAMES is extremely professional, with top customer service skills. He takes time to listen to my concerns and follow through with a careful plan that yields high results.All the Mechanics have always performed precision work with care. Year round Ive had great experiences having my truck repaired at NTB. I drive away feeling safe returning my vehicle to the road with ease.

Good honest people, Ali always take care my family

Went in for alignment and brakes, cars drives like new again. Staff was very helpful even though they were very busy. I will be going back with its time for tires and 75k service. 2014 Jeep Grand Cherokee

The manager of that center was so nice and took his time to make sure I got the best service ever! I originally got my tires changed all the way back in December thru Costco but unfortunately 2 of them blew up when I hit a pothole on 66 and called Costco but they were fully booked. I chose to stop by that NTB center to check their availability and they were able to fit me in to get them replaced. I asked for the specific tire brand that I had already had on which were Bridgestone and even tho they dont usually carry that brand of tires the manager Ali promised me that hell have them in stock for me tomorrow as he placed a special order for me! 10/10 would come back in the future and will recommend that location to all my friends in the future!

Best Location in the whole DMV area! Thanks to IVEE HASSAN he made my bad week so much better by helping me with two of my popped tires.Thank you so much! Same day service!

I got the best service! Shout out to the manager for the excellent service!

Usually I dont write reviews, especially 1 star reviews but wanted to try and help someone save time.If you schedule appointment for tires replacement at this location few days in advance, you specify type of tires you want, and you get respond that tires are getting on shuttle to their store next day, thats not 100% sure.My recommendation is to call on the day of appointment to check if they have your tires in the shop before you go.It may save your day and trips back and forth.If you get an answer that they somehow dont have your ticket ready (even your name is listed on the screen above their heads) and dont have tires (for who knows what reason, probably given to someone else), but how they will have someone get it right away from their second location where they have it in stock (BTW from the store that is only 10 minutes away driving), that is still NOT happening. You will end up waiting six hours on plaza around the shop and on the end simply get the keys back.Overall, I guess your better chances are with small local shops, where owners do care about customer satisfaction, since they really depend on you.UPDATE 08/14/2020Yesterday I got a call from the store. I took a minute to listen to what they have to say and decided to give them a second chance. I do believe that everyone deserves one as I believe in a honest mistake.They managed to work it out, and meet my expectations.This why I am updating my review to 4 star (took one down for the first visit).UPDATE 10/12/2020I really wanted to make this work and gave my best and many chances but without any resolution.After store called and I gave them second chance tire were mount.As soon as I got on highway I noticed my vehicle shaking at 65mph and over.Got back to the store, guy said they need to do balancing again, 2nd time.Once they did it, car acted the same way.I went back again sharing my expression and got strange answer:Tire we mount on your car are not the right tire for your car. Its the right size but not the right tire.Not sure what it means, but even this has sense to them it doesnt to me, since I am not a tire guy.I related to this guys to do my tire work since they should of been the tire specialist and as a professionals they mounted tires that are not the right tire for my vehicle. And without any problem even say it.Manager has driven the car along the local road and agreed to do another re/balance (3rd time, btw you should see internal part of my rims now, so many markers from all of this work, see pics attached) and clean internal portion of tire/something.Once that was done, we drove it again on the local road (35mph limit) and he managed to get to 65mph in a few seconds stating there was less shake.Next thing you know, I go to highway and same thing happened.So I decided to give it some time thinking tire need to settle.Month later, nothing changes. Car shakes.I went back and asked how much to pay to get different right type of tire.Manager gave me a quote of $500+ to pay on the top of whats already paid in order to get different sort of tires.Since I was very tired of all, and didnt want my vehicle shaking on highway anymore (afraid that something else will go wrong under the hood), I DID agree on this as well, and he ordered tires in front of me from their Ohio warehouse. Said should be there early next week but to give him till Wednesday to call me and schedule the time for the new tire replacement.Its been almost 20 days and didnt hear back from them.I am finally done with this location. Planning on contacting BBB and file the case.If you want to spare yourself some headache you may want to go with different location.

These guys are amazing. Very helpful and understanding, work with you and gives exceptional service. Highly recommended place.Thank you Ali for all your help

The service manager Kenny saved the day! I had a flat tire he took me in right before closing I was in and out in no time. Great service! Will be back

James was great - fitting us in right before we were starting a long trip.

I am so happy with my experience at this location. Ali was helpful & patient with my questions. Kenny & the staff were polite and very fast. My tires were in stock *and* NTB had the best prices.

Awesome experience, took the time effort and energy to get me squared away. Clean showroom and waiting area along with polite staff. Highly recommend. Thanks to Ali and Kenny James!!!

Went in to get two of my cars inspected..what an amazing experience…Ali was super professional and gave me estimated time for the service..this is how it should be..TOP CLASS SERVICE provided by Ali!!

I would like to commend this location on OUTSTANDING customer service and quality workmanship!! I am a very satisfied customer and highly recommend them.

Thank you NTB for Bringing Ali back to the rolling Road location he is by far one of the hardest working mechanics at this location I am so grateful that he is back I had put my car in the garage for months hoping that he was going to come back to the rolling Road location the moment but I found out that he came back to the rolling Road location I came right back as well I am so happy and so grateful and it’s an honor and privilege to have someone like Ali to work on my car. He always takes care of my car as if it is his car

I wanted to post my review for everyone to see. I called NTB rolling rd and was very lucky to get I vee Hassan. He called around and got me my Yokohama tires that I waned at a great price, I order them and came back when ther were ready. He gives the best customer service, just like it use to be when I was growing up, which is rare anymore. If you need tires or other service go to NTB and make sure you talk to Ivee . You will be very happy. He is a ture professional and a really nice person. Just to know I dont do very many review in a picky person. Thank you again Ivee.NTB need more employees like you.Sincerely,Terry Kirk.

I had amazing service today when I came in to get my A/C fixed. I had already known what the issue was due to my history with dealing with my car’s dealer, and TJ was super helpful with explaining everything to me as well as very honest. He said that the procedure that I had done at the dealer for $400 would only cost $150 at NTB. I was expecting to pay a lot today for them to fix my A/C condenser, but TJ did further research for me and found out that my certain model/make qualified for a free condenser at the dealer and a refund for the $400 I paid earlier on. Long story short I then took it to my dealer and ended up paying nothing to get my A/C fixed. This was information that I had not known and wouldn’t have taken to the dealer initially but I’m so blessed to have worked with someone actually looking out for me. Definitely will be coming back in the future!

James and Kenny were fantastic. Very helpful. Quick service. Thanks!!!!

James was so professional and kind. I watched him handle a difficult customer interaction and then turn around and treat me with the same amount of patience and respect.I am happy I chose NTB to fix my tire!

Very knowledgeable people that work there took care of me and my whole family the manager is also very nice I think his name is Ali

They are very helpful. Im coming back.Ivee Hassans service was awesome.

DO NOT GO HERE!!! We went in recently for tire balance, rotation, and alignment and also told them about one tire needing to be fixed. We were told we needed new tires and new shocks. We knew our tires werent as worn as they claimed (we could tell just by looking at them) and that the shocks were fine (we had installed the shocks ourselves and knew we have many thousands of miles to go on these shocks). Did not buy new tires or shocks. We went home and easily tested shocks. Auto held my weight and did not bounce. Tire light came following visit. Tire in same spot still has same issue. Tire not fixed and obviously not rotated. I would be surprised if they balanced them or did the alignment at this point. DO NOT WASTE YOUR MONEY!! We definitely wont be returning here or to this chain again.

Awesome service. Very honest. Great prices and speedy service.

Took my vehicle to this NTB, they explained ever thing thoroughly. Got great service and a good price. I highly suggest T.J. in the service department and this particular NTB.

This is the only place i take my cars. We went to the Virginia Auto tire and they ripped us off with all of these required services mounting to thousands of dollars to pass safety. We came to NTB and only needed 2 things completed to pass. I never second guess if i really need the work done like you would from a typical shop. Kenny and Ali are honest, up front and always return calls promptly. As a female who admittedly doesnt know much about cars, ive never felt taken advantage of by this place because they take the time to explain things to me and allow me to researchthen decide to get the work done as opposed to rushing or insisting it.For a good part of 2020 they had a different manager who was terrible and I am SO glad Ali is back!I wont go anywhere else!

The service here was great, Ali assisted me and took care of all of my car needs. I highly recommend going to him

I hah a great experience at NTB in Springfield, VA. The staff member, TJ, was excellent in accommodating me.....extremely friendly and very helpful! I wish all staff in the auto services are just like him....i do commend TJ.Overall, my service experience was absolutely great!!!! So happy we chose to come here for service, although we live in Arlington.I am one fully satisfied customer.

Stopped by here today because i had a leak in my tires, expecting the worst like having to replace all 4 tires because of my all wheel drive system i was pleasantly surprised by Ali the store manager that they were able to patch my tire from the inside and it will last longer than my tire itself. wOW 🤩 NTB and Mr.Ali really go above and beyond. and on top of that we’re a military family so the $36 charge was waived and we were on our way in less than an hour. customer for life ntb!!!!

Ivee Hassn is vary kind and professional he is vary he gave me good customer service

TJ & IVEE helped me with my burstvtire. Got a quick appointment and was on road.ThanksJalpa

They always take good care of me, will never go anywhere else.

Ivee and Alis services was wonderful. Im coming back again.

Best service!! Ali was very knowledgeable and the customer service was really good

I just wanted to say that the reason as to why I came back to nTB because of Ali I swear he is the most hard working dedicated and committed. I myself am a decorated Marine he takes such good care of me and my Car NTB WPULD BE NOTHING WITHOUT YOU. ITS AN HONOR THAT YOU’RE MY ONE AND ONLY MECHANIC I TRUST MY CAR WITH NO OME ELSE. Thank god you’re back.

Avoid this place, plenty of other options close by. These folks couldnt even handle an oil change and tire rotation. They were all about an upsell for some Shock absorbers that werent needed, but didnt bother to complete the basic maintenance that was paid for.

Came here for my maintenance, great shop!Very honest people, Ali took care of me!That’s my go-to shop for my honda, thank you guys!

Ali is only reason i come to this location· He had great customer service.

Just like other incompetent car service centers, this place should have just told me upfront that they cant work on Tesla cars. Instead of giving attitude and doing a poor job in replacing something simple as a tire (which they specialize on). I brought my Tesla hear because I had a nail and needed 1 new tire and the Tesla service center appointment was too far in the future. JD was very nice and welcoming when I made the appointment but the remaining employees kept shaking their head because its a Tesla. They replaced the tire but installed it backwards and didnt even inflate the tire properly. It started shaking after I picked it up. Next day I brought it to get fixed and after fixing the issue, I was told that they as a company decided not to service Tesla anymore. Instead of embracing the changes to electric cars which will fill up this city, they are rejecting paying customers. I was hoping to use them for breaks and tires for my Tesla in the future.

Ivee and Ali provide Great service and recognize Service Vets- Springfield,VA NTB!!

I got best service from Ivee Hassan.

I went to Merchants Tires earlier this week to do a simple tire swap / mount for my 2015 WRX. The front desk attendant was fine, and assisted me and requested for one of the mechanics in the back to move my car into the garage for servicing. After a near two hour wait, my car was finished and the tires were mounted on. The front desk man tells me that they were unable to get a lug fully on because the stud was stripped. They told me they tried their best but they were unable to assist any further because thats how it arrived.I was able to remove the lug - and I looked at the stud and it seems impossible that the stud arrived stripped. One of the mechanics carelessly gunned a crooked lug into the stud and stripped the inside of the lug and broke the threading on the stud. There is absolutely no way this could have happened otherwise. This location and the employees are absolutely careless and try to cover their mistakes by blatant lying.I now have to spend extra time on what was supposed to be a simple tire mounting because the employees at this location are completely careless in their servicing. Broken lug, and broken stud - thanks Merchants Tires.

I just got incredible service at this location from the person named Husnain ali.

Great experience professional staff especially Ali he’s the man highly recommended

Ali is the great service always he gives me, my cars are always good because of him. Thank you to ntb to bring him back

Very efficient and well-priced service! JD Taylor and his team took me in towards the end of their day to help fix a flat tire. He communicated well, explained fees, offered military/essential worker discounts and helped me to plan a future tire alignment. Even though I don’t live close by, I might drive on back here for future services. Thank you for your honest help!

I got my tire patched here and Kenny James was very helpful! Will be back for next maintenance.

Ivee Hassan was wonderful. Definitely coming back again whenever i need my car fixed.