Make sure you dont need the product anytime soon. I ordered a canopy 8 weeks ago, was told it would take 6-8 weeks to get. Now I am being told it will take another 2 or 3 weeks. Didnt bother to call and tell me product was delayed. I had to call three times before I had an answer. They were happy to take my money for the canopy but dont care after that. Customer service is a lost art and the blame game is the new way to go

I ordered a Tonneau cover for a Tundra and the Springfield location was only available to do it that Friday. I told them that I was heading to a camping trip. He was then able to book an appointment at thier Eugene Location. He was great and went aboveand beyond to assist me. I think the guys make was Tony. I apologize if its not.

Nothing is ever in stock. Ordered products take months to get in. Better off ordering on your own and save $$.

Got exactly what we needed in a very short time good service even though theres only one guy there working he was busy

Professional and friendly service, very very helpful.

Called last week to have a roof rack installed. They told me to come on in so they could have a look at it. Told me they could order one and have it installed asap. I asked if they needed money for a deposit considering it would cost a large amount of money. I was told no and that they would call me after contacting the dealer and then take a deposit. I gave them two contact numbers. Never received a phone call. Was also told they werent that busy. Just painting the show room. In my experience if someone wants to pay you for a service you offer, you do whatever it takes to make that sale.

Very helpful staff will return soon.

They gave me a 5 min ride back to my house after I dropped my truck off. Thanks. Guys. they state that their owner doesnt allow them to give rides home. Which is bs. whoever owns that shop if a customer is spending above $500 at your store you should offer to give them a ride home. Thats just professional courtesy. Thanks you so much. oh and the owner of the establishment needs to put a key drop on the gate. that way people can drop off their vehicles the night before and your crew can work on them the next day. Great shop. unfortunately due to most of us working dropping a vehicle off the night before is impossible because you guys close before I get off work.

Trevor was extremely helpful and patient. I would recommend this place to anyone interested in quality care. Also, they are Veteran friendly making them the best spot in Oregon to get some work in on the truck!

Trevor, the manager, was great to work with. Had issues with their supplier for my part but he got it handled.Since that time Ive discovered that when things go really bad All American doesnt care.The initial issue with their supplier was only the beginning.The $700 (including labor) running boards dont fit my van ... they scrape every time I drive over something ... like the entrance to a car wash or a speed bump on the street.Talked to Trevor about it and he said theres nothing he can do and the vendor All American bought the boards from says they wont do anything either.Both have basically said, Its my problem, not theirs.So, a 72 guy on SS can throw $700 at them and they couldnt care less that Im stuck with defective parts.OH, Trevor did offer to take them off without further charge.Wasnt that nice of him?Stay tuned ... Im trying the state consumer protection division first then will escalate to legal action if needed.You might want to think about this before buying.

So I was shopping around for a topper for my 2014 Ram 3500 and found the best price and most laid back, easy to work with guys at All American in Springfield. Even after agreeing on the price, Robert found a no cost upgrade. The topper came in ahead of schedule and Jerry did an outstanding job with the install, even with Dodge throwing in an obstacle or two. Once done, Jerry gave me a number of care and maintenance hints. Robert and his crew of Trevor and Jerry were great to work with. Tops in the topper business.Jerry

We were given an appointment for 2:30 today to have a seal repaired in our canopy. We showed up at our appointment time and we were told that the install that they were doing would take the remainder of the day. They could look, but couldnt do anything for us and we would have to come back. We have purchased multiple accessories, canopys, etc. No apology, no attempt to contact us prior to our arrival = no longer a customer, nor will we suggest this business to anyone. customer service goes a long way,!

Helpful folks. Fast service.

My bf broke up with me and when i get lonely i think about his truck. it was as magnificent as his love making. that truck was flawless. and thanks to the guys at all american. thanks for a great job josh.

Not customer friendly, customer is always wrong, even when you show them they are wrong about a part being available, they think they are perfect and do not make any mistakes, when you ask the manager too look something up on the websites he will not call the the company to see if anything else is available other than what it is showing up on the first page of the website . Which I did myself and found out that that Husky did offer that product. I even called there competitor and asked about the product and the manager told me that they were wrong when in reality the manager of All-American Canopies was the one who was wrong. But then he said that he doesnt make any mistakes. Oh and dont count on them getting your install done on time. It took an hour longer than they said . Customer service is not a issue with them because they are right and you are wrong.

First of all I just wanted to say very friendly staff and very good service ordered my canopy over the phone gave him my VIN number was told 3 to 4 weeks Delivery 2 and 1/2 Weeks it arrived installed looks very good very happy with all American you cant go wrong get your truck outfitted here dont trust anyone else take it from me long-time teamster truck driver

Wonderful! Thank you so much for your help with installing our roll up bed cover on our new Dodge Ram! You did a beautiful job & so fast!

Ask for Josh. Guy knows his trucks and doesnt BS about parts or service. Great tech and honest inputs. Reliable and dependable work!

Recently bought a canopy off of craigslist and the guys here were able to help me get everything I needed to get it cleaned up and ready to use! Will definitely go back for more help in the future!

I would not ever buy from them ever again! I was told 2 weeks it took 6 weeks.it was warped many return trips later they just kept putting more foam tape on to stop the leaks​. It didnt work and Casey miser the owners son said no refunds.i was out 1100 dollars.run dont walk from this place!

The earlier review I wrote was for the Eugene Store. Springfield store somehow Google redirected my review to the wrong store so if youre reading my review previous its for the Eugene store not the Springfield store thank you

Had a lot of stuff just not what I needed

Great place

I had an Exceptional experience! Johnathan was very knowledgeable and really cared about my customer experience. 6 stars!