I would highly recommend this dealer. Im from out of state and was searching for a specific car online in other states and found this dealer with the car at the right price. They were extremely accommodating with sending pictures and answering all my questions patiently. Very nice to talk to. Easy people to deal with. I dealt with Jesse who seemed like the most genuine dealer salesmen Ive ever spoken to.

Took a while to get the part in, but I had a decent rental and it didnt inconvenience me at all. Everyone was friendly. Thank you.

Well let’s see, first it was a hardship to leave our truck on a Saturday (mind you our appointment was for 8:00 am on a Monday) we both work by 6/7 am, then didn’t put us in a truck rental so we lost money (we do work on the side), then took over two weeks for you to finish the truck, then were gonna charge us (I don’t think so) and some of the customer service sucked. If you want to keep your customers happy then start listening to them. I understand that you were probably short staffed, but so is everyone else. Don’t tell your customer when you think it will be done or say you will call but then don’t. Just poor service all around.

I recently purchased a 2016 Ford F-150 and Dylan was who I worked with at the dealership. (Facebook page is Deals From Dylan) He answered my phone calls and texts immediately when I had questions about the vehicle and was willing to work with me on price to fit my budget. From just the short time I worked with him I could tell that he’s a hard worker and does his best to find his customers a great deal! Great overall experience at the dealership and I love my new truck. Highly recommend reaching out and seeing what he can do for you!!

I had been in a minor accident. The folks made repairs to my vehicle that helped me get back on the road and complete my 1300 mile trip. Quick and reasonable

Jeff is the most helpfull service advisor and makes my experiance so easy!

Great experience. Dealt with Shane, he met all my needs and asks. Finance department was very easy to deal with as well. Great job!

Our experience was less than ideal and I would expect more from a company we purchased a vehicle from.1. When trying to call and discuss maintenance, absolutely no one at any time of the day answers the phone.2. Since no one answers the phone, we tried communicating via email and no response with that either.3. There is a lack of a detailed explanation of your invoice when you pick up your vehicle.4. The battery died in our 2019 GMC truck, which we bought in April of 2020, and the only way to get it to our service appt. was to get a new battery or have it towed. We opted to replace the battery and when we discussed this issue with Key, they stated that since they had not replaced the battery, this would not be covered by warranty, so we had to absorb the $200 cost of replacing the battery in a truck we had for a little over a year. We tried to reached Key several times by phone and email before replacing the battery, but since we got no response replaced the battery.

We all know that when you bring a heavily used vehicle there are always some extra repairs that may occur. However, Key Chevrolet service agent Jerrit made it easy and was also willing to discount a number of extra items that were not expected. This type of high service and respect for the regular customer is why I return every time. I need my truck to work well and they have helped me to make this as painless as possible.

Key Motors has THE BEST people working there. They are great on the phone or in person. They are friendly, helpful, and want to please the customer. They have a nice waiting room with lots of chairs, TV and snacks. It was easy to make an appointment online and there were slots available that matched my needs. The wait time was appropriate for the service I had done. They took into account the pandemic, extended my coverage and because of it, my service was free. I have been going to this established for several years now and have ALWAYS had a pleasant experience.

Good car leasing experience. Good communication and follow through. Negatives would be that compared to the other Vermont GMC/Chevy dealerships the gas tank was less than half a tank when I picked it up instead of full and instead of offering 100% of the oil changes and tire rotations throughout the term of the lease, this dealership offered 2.

Dennis my service advisor and the technician went above and beyond to take care of me and squeeze me in on a very challenging day for both myself and the service department despite computer and phone issues that day they were able to not only diagnose but repair my vehicle in under two hours and get me back on the road as a emergency responder both here and my employment in NH my vehicle is critical to what I do. Every time I have had an issue Dennis and his team have done exceedingly well by me and my car. They should be rewarded for their expertise customer service and kindness

I met with Brenda about what type of vehicle I was looking for. She is very friendly, personable and very easy to do business with, not pushy at all. Chris was excellent! He was very thorough with the paperwork and explained everything to me so I knew where all the numbers were coming from. Thank you for a great experience!

I was very impressed with the quality of the staff I dealt with at leasing a Bolt. They included the key sales person and the delivery person. So impressed that I actually gave them a small gratitude tip of money which I dont recall ever doing before in my sixty plus years of buying cars.I was particularly pleased with how quickly they moved through all the paper work and then suddenly delivered the car and took away my old one.

The Service Department was efficient, communicated effectively, and was able to get the work completed in a timely manner.

Worst service department I have ever dealt with!! Nobody answers phones, nobody returns messages, nobody returns emails...Its seriously a joke!! I had to go through the sales department to try and get an appointment for service! And the sales department told me that they knew that the service department was doing a horrible job!! I dont think I will ever buy another car from this place again!! I wish I could give less stars!!

Incredible experience from start to finish! Emma was so personable, reliable and communicative throughout our conversations. Her kindness and extensive knowledge was the best experience I’ve ever had with any dealership especially for my first lease! She even offered to grab me lunch and picked me up in the Buick on my break at my workplace. We did almost everything via the phone and I 100000% recommend her and the team !

From the time I entered the dealership, I was treated with respect and professionalism. My vehicle was taken in right off and I was kept informed regarding the progress. I have only positive feedback to share.

No charges for checking for intermittent issue. This is different than another GMC dealer that charged me for 2 intermittent issues over $100 dollars for something that took 10 minutes to say they couldnt duplicate. Thanks

It was fairly quick. In and out. I need more time to evaluate the quality, but so far everything is working right.

Jesse was great did a super job.but my husband had a issue with one of the finance person and I was watching him and he didnt want to fill out paperwork for our 2021 car. so we sat there way longer than we should have.I almost left !!!that would have meant to put my 2012 plates back on. as it was we didnt get out of there till 630 pm we showed up at 1 pm. thats way to long as far as Im concerned.Thank You,Jody

I love my new Bolt and am so grateful for the excellent customer service I received throughout the process. Dallas and Coty patiently answered all of my questions and didn’t pressure me into making a decision. A very unique and overwhelmingly positive car buying experience!

Jess was very good and helpful came in on his day off and went over everything with us. I would recommend him anytime

Sale person Brenda was very good..but after her the rest seemed either new or very “seat of the pants”. Still waiting on my tonneau cover and side steps which I’ve already paid for. The communication between depts seems poor as well.

I really enjoyed working with the sales and finance team, especially Chris in Finance and Morgan my sales associate. They are honest, knowledgeable, and helpful. They bent over backwards to make my dream come true of finally getting my brand new 2021 GMC Sierra Elevation Diesel 4x4 beauty, Thank you All!!!

Working with Jared in Service for my 2020 Buick Enclave and 2003 Chevy Corvette is an absolute pleasure. He is very detailed in his explanations and my cars are always ready when promised. The WiFi is convenient and the waiting room is very comfortable.

Great customer service from Coty Root and Brenda Davis. They worked diligently to find the Acadia Denali we wanted. The leasing paperwork was very efficient with Robert. The attention of General Manager Dallas Rich was much appreciated.

My experience with Key Cadillac was outstanding! Brian Kenny (VP), Dallas Rich (GM), Coty Root (Sales Manager), Hank Barnes (Sales) and Robert Van Woert (Finance Office) were all professional and made for a totally transparent process. They offered to come to my home but I prefer to meet the folks I deal with on a big purchase face to face-- Im glad I did. I highly recommend this dealership to anyone looking for a new or used vehicle.

Service center is friendly, quick, reliable, and straightforward. We have no problem with the service center, but are wondering how Chevy is going to handle the battery recall for our 2017 Bolt. Service department was great with taking care of our recall and breaking system issues (under warranty). The sales department was friendly and pleasant when we bought our car, but our sales rep didn’t follow up on a minor chip on the car door handle touch-up paint. Left messages a few times but didn’t receive a return call. Finally talked to the service department when it came time for regular service and they were quick about helping us out. Overall happy and generally satisfied.

I had a great experience at Key... Coty, Scott and Nick were all incredibly helpful, patient and courteous. They made the trade-in and buying process seem easy!

This is the 3rd truck I have bought from Key Chevy. The staff is awesome, helpful and just great to be around. They have always done everything in their power to make the customer happy and feel like they are part of a family. I will go back many more times! Thank you everyone at Key Chevy.

I worked with Scott mostly via text due to COVID restrictions and geographic hurdles. He listened to my needs, sold me what I needed at the price I wanted. He delivered my vehicle to my house where we quickly signed paperwork and went over all the functions of the new vehicle. This was my second purchase with Key (Shearer) and it wont be my last. The selection makes the buying process easier.

From the first call I was impressed. Jessie helped me and got me a great vehicle for my family with the budget I gave him. Fiance office was nice and easy. Would recommend too all.

I just wanted to say thanks for making our move to the new 2020 equinox. Leo and Chris in finance made it so easy and painless. Leo is a great young salesman. Straight forward and transparent in dealing with my wife and me. We love the car. And then also the service team on the return to get it coated were great. And the young lady that set up the rental car was accommodating. You all are real pros. I was wondering what the change in the dealership was going to be. I have to say still super excellent services. Thanks for all you do.All our best to you allWendell and Sally Keithan

Very helpful and knowledgeable but not pushy. With so many people looking for new cars I was worried we would be ignored or rushed, but were pleasantly surprised by the excellent service. Plus I LOVE my new Encore GX!

Great team and customer service. A+++ to Adam and Cody on getting me in and out in my time frame I had!

I had a great experience at Key Note Chevrolet. I had the pleasure of dealing with Chris and Morgan. The sale was a bit stressful at the beginning dealing with the paperwork, but after that all went smoothly.

My husband and I have been very happy with the customer service we have received. The sales staff we worked with were knowledgeable about their vehicles showing us all the details. Thank you Brenda Davis for all your help. Their finance department set us up with everything we needed in advance of our going down to sign papers. They explained everything and we were in and out in about an hour. We drove our new vehicle out of the lot without any doubts that we will be very happy with our purchase. We are a returning customer and will continue to be with Key GMC.

We first spoke with Scott Edwards on the phone, inquiring about your hours on Saturday, as the website indicated you were closed. We thought it odd to be closed on Saturday, so we took a chance that was wrong. We met with Scott when we arrived and he organized the test drive, went through the features of the vehicle and then let us take it for a drive. Everyone was very friendly. There was no hard sell, just laying out the details of the sale, rebates, etc. We didnt feel pressured or pushed in any way. We were treated well and we appreciated the time Scott, Cory and Robert took with us. We have to wait to get our vehicle because it was being brought in from another location. That was disappointing, not being able to drive it home that day, but I will be able to pick it up on this Friday. Key will also swap out my winter tires for the summer tires before I return it to the Ford dealership. I appreciate that they were willing to do it instead having to make an appointment somewhere else to have it done before I pick up the new vehicle.Overall a very good experience. Thank you.

Never bought a car before today but omg I loved the experience I had. Everyone was super nice to me and my husband, made us feel very comfortable with the whole process, and answered all our questions thoroughly. For a first time experience it was a great one and I will definitely be coming back the next time we are in the market for a new car!

Very fast service, staff was friendly and knowledgeable

Your folks were helpful and professional.

Great Team of people making stress free car buying experience. My wife and I purchased Pre-owned GMC truck sight unseen. Before it came to us Key called to tell us they were putting new tires on the vehicle because they didn’t meet Key’s standard. Great job by Key’s people.

My salesman was the best person in the world very nice everything he said he was gonna do he has done every time I call him about a question he answers it promptly I will definitely lease another car vehicle from you guys thank you again

Bought a 2021 Acadia from Key Chevrolet. Nick Certo was my sales rep and he was amazing to work with. He went above and beyond and we still stay in touch as I am looking to buy some accessories for the Acadia. He made the whole process simple and quick and I am very pleased with my Acadia.

Everything was quick on my wife’s inspection.

This was my first time going through a dealership to buy a car and I worked with Dylan. He was a great help with finding a car that was the right fit for me and working within my budget. He also made the process a lot less stressful. Im very happy with my new vehicle :)

Expensive quotes for services. Other shops offer similar for less. Sales management do not move well with price, tricking uninformed customers into purchasing at higher price without any incentives.

Cant wait to get my chevy traverse

Routine maintenance while I waited. All went well and in a timely fashion.

I went to key to buy a used bike. The people there went out of there way to work with me and I left Very, Very Happy! The People who work there are great! It is the second vehicle I bought through key in a year. They all run great! I will be back again soon. These people are kind, fair and know what they are doing. If your going to buy a good dependable vehicle this is the place! The Prices are fair and the service is Great! Do not waste your time any place else. Thank you again.John Nunes.

I purchased a new convertible Camaro from a dealer in CT, only because there was only 3 within 600 miles of my location, and new from the lot it had a delaminated rear window. The car had to have the whole top replaced. Key Auto treated me as there customer even though I purchased it elsewhere. Jeff kept us posted throughout the week. My hats off to the team at Key Auto. They will be performing all future services on my wife’s car. Thank you!!

When haveing problems with oure equinox key was great, and was very happy with how recall was taken care of on my sierra, hope to always be treated this way with service dept.

Excellent dealership, works with you and makes it a very easy experience. Nick was a great salesman to have and Robert in finance did an awesome job as well.

Oil change went well, delayed communication on pickup time due to advisor calling one of the numbers listed on the invoice, which was not the direct line also listed.

Thanks it good and quick

Everyone was very nice and helpful. Anyone of them would answer your questions and explain to you how everything works. If you are thinking of buying a car, suv, or truck this is the place to visit.

Very helpful, especially Chris in the finance department. He helped me to find insurance at half the cost that I was paying

The experience at Key was wonderful, I hate the car buying process but they made it enjoyable. And were very knowledgeable in the automobile I purchased

This place is awful!!! I bought a $55,000 lemon “2020 GMC Sierra” it has been there several times for multiple issues that are still not fixed. GM has offered no solution besides throwing parts at it hoping it would fix it. In the past month it has had a new transmission torque converter, valvebody the wheels balanced all for a transmission concern that they told me didn’t exist!? Now they are saying there is an issue with the engine it had been there for months I tried for a buy back and they declined after waiting for the latest repair hoping that would fix it which it DIDN’T. I will never but another GM product again!!!! I would beware of there products as I am not the only person having problems they only care about making money not giving the customers a good product they work hard to pay for!!!

This is are second truck we have baught from Scott edwards at key south Burlington I would highly recommend buying from him he worked very hard to find me a truck that would work for me

Great experience all around. I recommend highly and with much enthusiasm.

Extremely happy with my experience at Key. Fast and friendly service and their therapy dog Ginger kept my son amused while we signed paperwork.

Despite their promised “hassle free” buying experience, I felt it was anything but. Everything seemed like they did not value my time. They were not prepared, they kept “going to check something” or “let me ask my manager”. They also tried to sell me a vehicle that was $15k more than then one I asked about.Finally, we found a truck and worked out a deal. I made a deposit over the phone. After 24 hours of not hearing from anyone I called see what the next step was. The salesman told me the vehicle had sold two weeks ago but he didn’t know. Despite finding this out in hours ago he didn’t bother to call me.The prices were good, that’s about the only good thing I can say about the experience. I did not end up purchasing from them. The other GMC dealer I dealt with was far better.

The staff here is amazing, always so helpful and explain everything to me. I really love being able to pull into the garage and the convenience of getting a rental car is always so nice!

Much better then where we were before

Prompt courteous service. Jerit what’s a pleasure to work with.

Scott was super nice and helpful in helping me find the perfect car! Would recommend him 10/10.

It was the most friendly and easy vehicle purchase I have made. I did not feel like I was being forced to spend more than I was willing to spend or purchase something I didn’t want. I was also in and out of the dealership faster than I expected in my new car.

I had a very pleasant experience with Key Chevrolet! I made an appointment to look for my next car to lease and my salesman was ready for me. Dylan Raymond was very professional and a pleasure to work with. They were accommodating with the payment I had in mind and I rode my new car home the same day. Thanks Dylan!!Kim Thibault

Easy transaction start to finish, very professional and knowledgeable sales staff, easy finance, car was delivered clean, full of fuel by some really fun guys. Will trade here again

The service department at Key Chevrolet is EXTREMELY friendly and considerate of their customers. I have had nothing but positive experience and hope to do business with them again in the future.

Great experience at Key Chevrolet. Jessie was great and we love our new Silverado truck!

Great team effort from the sales team team (Jesse and Leo both) in working to find a vehicle that checked the wishlist boxes and getting us I. For a test drive that felt safe amidst Covid, and huge thanks to Mike F for closing the deal. Purchased my last vehicle from Mike as a salesman, and it’s no surprise that he has moved on to finance managing; he is personable, professional and a true asset to the dealership. Thank you also to Robert, who made the paperwork signing easy and without pressure for added coverages. Thank you all, happy holidays!

Was very impressed how the sales team came through for us and made our deal everything we were looking for.we will recommend you to anyone we know that is looking to buy a vehicle

My experience with this dealership started great with friendly interactions and support when purchasing my new vehicle. It came afterwards that I started experiencing lack of communication and failure to keep me updated when delivering my new purchased vehicle. Ive called the dealership a hand full of times leaving messages and still no response back. I am extremely disappointed with the lack of communication and lack of reassurance that my vehicle would be delivered to me within the period of time they told me. I had a conversation with the lead financial employee named Robert, who told me I can not imagine this car not being delivered in the the next 24-48 hours. Now at the 48 hour point of when they told me I would receive my new car Ive realized I probably wont be getting my car today or hear from their staff. Unfortunately, I wont be coming back in later dates to purchase another car or recommend to anyone because I dont want them to have to deal with the unprofessional lack of communication.

The experience was very good. The service writer knew his stuff, the shuttle driver was courteous and prompt, and the work cost less than I had expected it to. Overall, I was pleased.

My wife and I went to get our 1st oil change on our new vehicle there they said its pretty simple and straightforward but it still took about 2 hours to do it. Even with an appointment. If I were you I would recommend leaving your vehicle.

Excellent service, right on time.

My husband needs a new vehicle because his was totaled in an accident and the guys there acted annoyed because we didnt have a trade in even though we were still able to put money down and then told is we werent putting enough money down

Referred by my neighbors who had only good things to say. Coty and Nick took great care of my needs. Would buy from them again.

Took very good care of my car.

Scott was our salesman. He went over and above getting us in a vehicle that fit all our needs. They stayed late to accomplish this. They sales and finance group made the process smooth.

Quick service and the results of the autobody work were better than expected.

Good experience, got me in and out in a reasonable amount of time!

Even though the dealership was incredibly busy the day I got my truck. The whole sales crew pulled together to help me complete the sales process.

This was the easiest car buying experience that I’ve ever had. They were prompt and wanted to get things done- and the guys were extremely nice and accommodating.

My experience with Ben and Leo was great - 5 stars. They were both responsive and friendly and drove my car to me after I bought it - which was very helpful. I also really appreciate Josh in the service department - he is honest and flexible. In general, others I have worked with at Shearer could boost their knowledge of EVs. You gotta know the cars to sell ‘em and EV’s are an important carbon mitigation strategy. Mary Barra says so too.

Usually a great deal. Sales is pushy as expected but usually friendly.

Key Chevrolet Buick GMC Cadillac of Burlington helped us get the truck we wanted at the perfect price. Dylan and Chris were phenomenal to work with. The entire process was so efficient and painless. I would recommend Key to everyone

This was my second experience dealing with Austin. He was terrific He took the time to discuss my car issues with my husband along with providing clarification regarding our warranty coverage. He was patient when explaining the problem and solution to that problem (what it would take to resolve it). He is pleasant and courteous. Its nice to not have any surprises in dealing with automobile issues. You have a great team at Key Chevrolet.

Great experience, was kept updated on timing and changes to services. My service advisor recommended some services and was very helpful!

They were very accommodating to bring me a loaner car and pick up my vehicle in NY and bring my vehicle back and pick up the loaner. Very quick and getting my vehicle done and back to me.

Each person makes a difference in relation to the experience a customer receives. Today I only drop by unannounced to schedule my 90,000 Maintenance, and Austin Hemingway could not have been more helpful, articulate, knowledgeable, thorough, polite, and 100% professional. I feel quite confident that my Maintenance will go very well. He instilled confidence in me concerning the work that needs to be done.Guy P. of Vermont.

Great dealership to purchase or lease a new vehicle. Professional and knowledgeable sales staff as well as the service staff. They all made the process really enjoyable. Thanks to all!

I looked at the Encores on Monday and emailed the dealership. I was contacted at around 10:30 am and by 6:15 pm I had my new car! Everything was done via phone and Nick delivered my vehicle to me! Thank you Nick for the easiest stress free vehicle purchase! Excellent customer service! I love the Buick Encore!

Called to buyout my lease and Nick informed me of all my options. Decided to get into a new vehicle and Nick listened to all my needs in a vehicle and asked if he could drive it to my house so I can see it. I questioned going to a slightly smaller vehicle and he offered to drive another vehicle to my house. I felt bad but he insisted he was okay with it. He was right with the first one but I was very appreciative to see the other vehicle to help make that decision. Great customer service and he was a pleasure to work with. He delivered my vehicle with just a few signatures needed and didn’t leave until I had everything in line and my new vehicle completely set up. Thank you, Nick! Highly recommend asking for Nick if you want someone that listens, finds all the deals and goes above and beyond to make sure you are happy.

What an outstanding dealership! We live 40 mins away and Jesse Desjardins (the salesman) drove the car to us so we could bring it to our mechanic for an inspection prior to buying the used 2014 Toyota Corolla. After getting an A from the mechanic we headed to the dealership to start the paperwork. Everyone was very kind and Jesse filled in the gaps of time with comedian chit chat while paperwork was being processed. The entire process was transparent and smooth from start to finish. I would highly recommend Key Auto and Jesse Desjardins to anyone looking for a new or used vehicle.

Changed my grade to ONE star. Service does not get projects done when they say theyre going to, and they dont return your call ever!!!

Nick Certo did a great job helping me and my fiancé get in to An amazing vehicle showed us plenty of options of what we wanted not what he wanted to sell us. Didn’t pressure us into anything we didn’t want. definitely recommend him to anyone who is looking for a great car buying experience and definitely will be back to get another car from him