Tucker took great care of us. Explained everything well and help make sense of any confusing details. He was polite and worked as quickly as possible to get us set up and out the door!

Tucker is fantastic, and made our visit so easy and painless. So glad we came here today, I totally recommend this business to get yourself set up with Verizon.

Staff was extremely helpful and informative helping me upgrade my phone and plan.

Jordan was great help. He helped me figure out what would be my best option phone wise. He was very respectful and wasn’t trying to push a new phone or a new plan or anything. Great service all around

Tucker was awesome and explained everything to me

Jordan was friendly and helpful. Im not very knowledgeable when it comes to technology but Jordan was patient and kindly explained things to me so I could understand. He handled my questions with respect and I felt like he really cared about me as a customer. I would not hesitate to send my friends to the Shelbyville Verizon store because I know they would receive excellent service and leave with a smile on their face.

I came in the store tonight and Jordan was so helpful. He helped me decide on a new phone/watch and set me up. He was knowledgeable and kind and helped me understand moving from an Android to an iPhone.10 plus in customer service.

Tucker was great! Knowledgeable and friendly. I recommend EVERYONE go see him. He hooked me up with my new iPhone 12 Pro and I am going back to him for the accessories. Great dude!! Give him a raise!

After setting up my phone, I was very pleased with how everything was easily transferable. Jordan W was very patient and enthusiastic in helping me with my experience. Always enjoyable visiting my local Verizon store and getting the help I needed

Cory was very knowledgeable and helpful, he knew about the phones and plans and had minimal questions for us to ask!

They lie to sell you accessories that you dont need. Tried to sell my wife a $30 charger for her iPhone 13 and said that her old one would void the warranty and cause the battery to swell. Both blatant lies. Do yourself a favor and go to a legit Verizon store, not an authorized retailer.

The guy that help us was wonderful

Jordan was very knowledgeable and cared about what I needed in a phone. When I had to leave early to pick up my granddaughter, he continued with the setup. The phone was ready when I returne

Cory was of great help. He got me a promo plus got me discounts a new phone and lower bill. Go see him at Shelbyville. He knows how to handle someone stressed out lol

Cory was great! Very patient very polite. I enjoyed but my phone!

Cory did a fabulous job getting my new phone set up. Easy upgrade experience!

Jordan was polite and answered every question we had and made sure our phone was fully activated before we left. He also kept us in conversation while waiting. A+ plus rating for Jordan!

Jordan did a great job! He hooked it up with an iPhone 12 and I’m coming back for an iPad. He was so patient and took time to help chat with my son. He was wonderful and didn’t make me feel like a burden or when I was stressing from my phone dying. Thank you! Thank you thank you!

My old s7 screen broke so I stopped in to add a new phone to a new plan with a new number. You might think it easy but none of it was. My boys Jordan W and Jordan T helped me compare phones to plans and were very patient with the difficulties. After a good couple tries we got my A51 activated and absolutely loving the upgrade. Thanks guys for your effort 👌

Great experience here, nothing was too much trouble for Tucker. I would highly recommend him and this store.

I had an excellent experience at a Verizon Authorized Retailer today. They we’re using all healthy guidelines to protect against COVID-19. Cory helped me install a new screen saver and I was quickly on my way.

Had a great time with Jordan.New his product and demonstrated it to me. Very friendly. Trustworthy.

Wonderful customer service, got things done quick and efficiently.

Fast service, knowledgeable, helpful, not in a rush. Replaced my phone as needed!

Very great store. Worker was really helpful. Will be back. Also great phone service

Cory was amazingly helpful! Overall great experience, will definitely go back next time I need an upgrade :)

I was very frustrated to have to take in a broken phone and Jordan was cheerful and helpful every step of the way. He turned a day that I dreaded into a pleasant and enjoyable experience. He explained every question I had in detail and made me feel like I was not being taken advantage of for a quick buck.

Cory & Tucker are great! They helped me find a phone that best suited my needs & set everything up for me! I highly recommend the Shelbyville Verizon store.

My phone broke so needed a new one quickly, Jordan was very very helpful and made it a great experience!!

I finally decided to update my phone and made my to Victra, an Aurhorized Verizon Dealer in Shelbyville KY.After entering the store and being greeted by Jordan I was introduced to Tucker who took amazing care of me. His attentiveness, and taking the time to understand my needs was refreshing. I am a woman in my 70s and needed an upto date phone to stay in touch, text and minimal apps. Tucker immediately showed me a model that met my needs and did not try to upsell to a more expensive phone that would be difficult to use.It was obvious that Tucker not only knew his business but understood and took the time to cater to the specific needs of his customers. I feel that I have a store I can call on for any questions and that is so comforting. Well done Victra, thank you Jordan and a sleciL shout out to Tucker.Sincerely,Betty Strome

Great service! Grateful to have a Verizon store in our town!

Probably the best phone buying experience. Quick, fast, knowledgeable.

Got new tablet free to help me in flipping cars takes better pictures . Going to be a great yr. Better then last year .. I thank GOD for this year so far . Good year for flipping cars.. relationships. Thank you Jesus.

Went over and above to help me find a solution to my unique data requirements.

Excellent service. Cory was kind and knowledgeable

Prompt excellent service, enthusiastically volunteering any future assistance or any questions concerning devices or service.

Best experience I have ever had in the Shelbyville store gladl I didnt travel all the way to Frankfort store like Ive always done before because of the experience Ive had at Shelbyville store

Cory was great to deal with was quick and very knowledgeable about the product...

Went up there to purchase a couple phones the other day under the fathersday buy one get one free and found out while taking delivery to the second phone that it was buy one get one half off.... the staff just didnt seem too knowledgeable and when we went to return the phone the manager told us to come back and hed help us out/give a little discount or somethin so I asked what he meant and he told me he would sell me a phone at their promotional price! I can get that same help shopping online. All in all it took 5 trips (1 I was at fault) to purchase no phones at all. Big waste of time. I cant wait for the big store to open back up!

Tucker at Verizon in Shelbyville, KY was an absolute delight to work with. No high pressure slimey sales person. Listened to what we were looking for, and showed us a few options. We were never ever rushed, he was very thorough and took his time. I would hire him in a heartbeat for my business. Verizon has a real diamond in the rough with Tucker.

He was very helpful with getting a new phone also explaining ways to save on bill.

Good experience with Tucker guiding us thru. AT&T was being difficult with delays when switching. He is a great Verizon rep.

Jordan was great he got me in and out. He helped me with everything I needed.

Great Service! Quick to greet me and got me in and out in no time!

Service was very good, worked with and got our services taking care of with no snags.

Tucker is who we worked w setting up our phones about a month ago. Then he seemed irritated and condescending and wanted to rush through it. We also knew more about promotions that where going on than he did. I just had to call the store regarding a different matter and he is who I spoke with, from the beginning of the call he was extremely rude and once again not helpful. I ended up just hanging up on him because the way he was speaking to me was so rude. Over a matter that shouldn’t of even been a big deal. Safe to say I will just take the extra time and go to Louisville stores from now on to avoid having to deal with him.

Absolutely the best experience I have had switching phones. Debbie is wonderful and extremely knowledgeable. She walked me and my husband through choosing a phone, setting it up, and finding the best case and screen protector. We are both older and dont know much about the new cellphones but she made sure to take her time and teach us the basics. I will go to no one else but her. The only complaint I have is that every store doesnt have a Debbie

I had been tryin to receive service from Verizon using the online tools and order system since May the 2nd and it did not complete and went to the fraud department. I received an email on Sunday stating they needed pictures of my idea and it would be verified through a web tool. The web tool never accepted my ID pictures and I know how to take clear well lit pictures and tried multiple devices I own with no success. There was nobody to contact about my issue on Sunday, Monday I was on hold with Verizon for 2 hours before being told I had no option except to go to a corporate location and they scan my ID. I drove to 3 locations closest to me and non mentioned until the last that no corporate locations are open near me, the closest is 80 miles away. So then another 45 minutes hold phone call to Verizon to be transferred to another department and be on hold another 30 minutes to try and cancel the online order so I could go into a location and buy service negating my online specials. The rep said I was set and I left towards Victra of Shelbyville on May 5th and upon arrival service was top notch. I was greeted at the door in a highly professional manner, provided a mask from a box for everyone’s safety as they already had masks on as well. We went through the process as normal to have the fraud alert go back off because the online order was never cancelled as one of the reps said it was! We found this out after a lengthy phone call to Verizon support rep, we spoke to 8 different service reps from multiple departments telling us different things that didn’t line up. Problem was solved 4 hours later by a tier 2 rep that we waited an hour and 45 minutes to speak with because one of the couple reps let the phones die and we had to call back in. All through this ordeal Jordan Tucker at Victra of Shelbyville handles himself with the upmost professionalism and patience. I will forever be in debt to his service, lifelong customer!

The ONE salesman is very gracious, knowledgeable, helpful and patient. But he is the only one working on Sunday afternoon so we have waited in line for over an hour so far and still waiting not so patiently. The wait is not his fault but surely the fault of poor management at this store.

Went in yesterday to upgrade my sons phone and came out with him and myself new phones. Jeremy and Gerardo were awesome to work with. Laura the manager was there when I first got there so she was even getting me set up. Couldnt have asked for any better help. I will definitely be making this my home store.

Great service, and great deals.

Good honest guy and very helpful

Id put no stars if it would let me. Absolutely terrible service!!! DO NOT GO HERE! Mason and Erica are incredible rude and to be honest they are morons when it comes to technology. All Mason knows apparently is facts about coon dogs.1) We walked in and no one greeted us at all we sat for 45 minutes without anyone speaking to us.2) They tried to charge my boyfriend a restocking fee and a service fee for a defective iPhone 8 he bought 4 days ago! Its still under the 14 day warranty and because of that you do not have to pay a restocking/service fee in that 14 days! They told us to call a number and mail the phone to them. So I called another Verizon in Louisville, he told me these people are idiots and to bring it in and he will exchange it for free like they should have.Stay away they are scammers and they know absolutely nothing about technology or sales.

Very professional service and a friendly atmosphere.

This a great place to go take of your wireless phone service. The employees are always helpful and very kind. I would recommend this store to everyone

They took care of my Verizon needs, without 💔 the bank.

RUN....in the opposite direction from this authorized Retailer. Id absolutely give zero stars if permitted. Please do yourself a favor and just go to a corporate store. The rudeness that (Lauren or Laura IDK) displayed today was beyond unacceptable. Its so apparent that the owners and managers do not care, if they did she wouldnt be working there. Im dumbfounded by the lack of professionalism, education and courtesy I received. Remember Verizon, we have choices in service providers.

This a great place to go! The employees are always helpful and nice. I would recommend this location to all family and friends!

Jordan W. very helpful!!

Service was poor the attitude disrespect, rude, not willing to help.

The person on staff was extremely rude and kept making excuses rather than trying to help a potential customer. I will never step foot in this store again.

Not enough employees, had to wait twenty minutes. Was going to leave and go elsewhere. While heading to the door then one of them was able tohelp me

My husband and I came in today looking for a new phone for me because mine was a couple years old. Evan helped us find the perfect one, and had excellent customer service, thanks Evan!!!

We had a great experience at the Shelbyville location. Thanks for all the help and I love my new phone!

Jeremy and Jordan showed exceptional customer service skills. Love my new phone!

Amazing customer service

Great place, fun and professional employee who really nows what they are talking about and are willing to help you as much as possible.

Very good and helpful.

Mason was awesome, the whole staff was super very helpful...will come again to this store absolutely...

The employes there are really nice and always help me with any issues I have

Very knowledgeable staff. Made it easy to upgrade!

Ordered something 3 days ago when it said it was gonna get to me by 8pm Monday and I still havent got it yet

Absolutely rotten! The store smelled of marijuana and after being a customer for over 20 years, they said go to Sprint!!!

Worst experience ever. This place claims they are a franchise and dont work directly with verizon (so when they rip you off) verizon cant so much about it. They make up their on fees and they sell you stuff you dont want or need behind your back and then when you came home and see charges you didnt agree to and try to return devices or accesories back, they will charge you restock fees higher the verizon itself. The place is a joke and after the customers in front of me left, the sales reps sit around and brag about the sale (comission) they just did in front of me like o wasnt even there. Also their manager is just as bad as they are if not worse. Dont waste your time and energy at this verizon location and go to one thats not some bs franchise. Or get ripped off royally

Great service!

Bad customer service, also employees lie to customers as much as possible so they can get a sale. Desperate sales people like this place Ive never seen anywhere else. If you go here be prepared to be ripped off

Great customer service love the new phone

I was very disappointed by my experience with this store, esp Mason Wells who told me I would be saving money by buying devices I dont need. He offered me a promotion for an upgrade of a new phone and when I returned home I would not be get the promotion as it had expired over a week ago.

Did a great job!!!

Some of the best service Ive seen!

Horrible location, people are rude, dont shop here! Matt was short with me and unwilling to try and resolve a situation. BAD customer service. Deeply disappointed sir, I hope you read this.

Good service, knowledgeable, professional staff that is friendly.

Couldnt have ask for anything everything was perfect

Sales reps. are out to get all your money. hold tight my friend.

Always seems to take so long for anything here.

The people here are awesome

Awesome place to go

Love Verizon