I cant brag on the Shawnee crew Ive dealt with since Saturday enough. Trenton, Davin and Kim have gone above and beyond to help with me filing a claim, helping me with the insurance carrier and letting me know it would come UPS, instead of USPS. Plus I used their phone to call Cricket customer service. I would appreciate those 3 being recognized for their customer service skills. Id give them a 10 rating for sure. I will definitely deal with them from here on out.

Have used cricket for years, great service

Phone was stolen while on vacation. Came home a few days later, went to the cricket location in Shawnee, Ok. I was helped by a team member named Davin H. Davin if you see this, thank you for being thorough, friendly, and for making a rough scenario into a very pleasant experience for us while we were there. I hope this company rewards its exemplary employees.

Called the store in Shawnee, talked to a guy and was told it was ONLY gonna cost $55 to add a line. Drove half an hour to complete the transaction and was told it was gonna be $187. So we left and went somewhere else, with better people skills and business sense

Started service and had a nice girl Kim help me with iPhone. Good worker she had a store full and got me out fast. Thank you Kim.

I highly recommend Kimberly wild visiting the Cricket store in Shawnee. This employee is so knowledgeable and helpful with my experience there

Ask for kim she was very knowledgeable as well as nice and told me about autopay and so far it has saved me money

Good service...I thought I had a tec. ErrorBut it was my mistake..nice people there..

Big guy seemed stoned out of his mind when I came in to port over. Changed my mind don’t want him messing my phone up.

I had some issues connecting my mobile hotspot, for like months to the point where Id purchased a new device and had called Cricket on numerous occasions. Stopped in today and Ashley the representative solved the issue in under 20 minutes! Shes super attentive and knowledgeable. Highly recommend!

This location has very knowledgeable and friendly staff. They were super patient with this old timer as I bought a new phone and picked up an outdoor speaker that sounds awesome. Drop by and have them show you their speakers collection. Thanks for all your help.Doug

Just wanted to buy phones and plan, sales were misleading so I ended up paying for accessories I dont need and cant return. Ask lots of questions about what they are adding or it will end up more expensive than just getting a contract with a top phone carrier.

This place is horrible I will be looking for a new phone company. cant believe a Note 10 is no longer compatible with this company. only out for money. they want me to trade in my note 10 for a newer phone then pay the difference. what about the people on a fixed income or people living paycheck to paycheck? not everyone can afford to just run out and buy a new phone

Kim at the Shawnee store is awesome she needs a raise she has worked with me all morning long I hate computers I hate new phone she has made me be able to leave this store with my head up in my shoulders back not afraid thank you Kim for all you have done for me. Cricket hook this girl up...

The sales lady was absolutely perfect! Ask for Ashley she is very sweet and very informative.

So nice and helpful caring people to help u and they even try and save u money. I was with sprint 15 years and paid loads of money each month now with cricket have better service and I save over 300 a month with all the lines. My bill at sprint normally was around 900 a month and with cricket my bill runs around 150 !

Kim os absolutely Mazing and she deserves a raise! Merry Christmas to you my dear and a happy new year! Thank you for being an amazing CSR! Also love the service AND my stylo6

I needed a hot spot set up for my home. I am not very knowledgeable about wireless set ups but Ashley was exceptionally helpful. She set up my device and helped me download the cricket app and recover my gmail account. Thanks you Ashley.

I specifically created a account to leave a review for this store! I am quite shocked to see all of the terrible reviews in the last few months, because my experience with this cricket store has been anything but terrible. I recently switched from Sprint to Cricket about two months ago. The girl that helped me was professional and super nice. She was very knowledgeable and was able to set me up with a great phone that I love! The store was neat and clean, smelled nice. Everyone seemed to nice. I’ve been back in the store twice since then and the same girl, has taken my payment. She is so cheerful, always has a smile on her face. So between great phone service and great customer service, and fair pricing, this place is a win. I asked the girl her name yesterday, Stephanie was it. I wanted to give her a compliment but both yesterday and today when I called there wasn’t a manager in. Anyways, so here I am! So Thank you Stephanie for making paying a bill so pleasant! I hope this review makes it to some one who can personally compliment her and let her know what a great job she is doing!

Kim helped me so much and knew what she was talking about

Just tried going in to pay for my daughters bill. There was a lady standing outside that was already waiting for 30 minutes when we got there. We tried calling to make a payment so we wouldnt have to go to in-store but no one picked up, so we drive there. There was 2 workers and 3 other people that were inside with the door locked. My husband tried to get one of the workers attention, she was very rude and wouldnt even open the door and step outside but yelled through the door and said there was one customer per policy in the store allowed which is fine during this pandemic but we will not be back!!!!

Ive raved about the great service here before, but when I visited three months ago the employee was lackluster and doing the bare minimum. Today, I waited half an hour for the store to open because I need to upgrade my phone, only to have that same employee open the door a crack and say they dont sell phones now. Youll have to go shop online. Really? When asked he shrugged and said, No inventory. If theres no inventory available a sign on the door would have worked wonders. I guess I need to find a different Cricket store.

Ok

I would leave a better review if they would even answer the phone. Manager is great. Guy working today. Not

I love the cricket store in Shawnee Okla. The manager Stephanie is beyond awesome. I took my phone in just knowing it was shot for good. She had me fixed and going in about 20 minutes. She is the only worker there . She cant find anyone to meet the quitary for the job. I dont know how she does it all by herself. But she always has a smile on her face and never never upset about anything. Hope Cricket realises what a golden gem they have in her. There is a cricket store closer to our home. But will always always use her store. She has fixed issues for me that the tech department had no clue how to. Awesome job Stephanie. Wish there was more then a 5 star. What started out is a cricket manager is now what I consider a very good friend. Only been with this service a few months. But thanks to her. We love it !!!

What good does it do to say were open at 9 am and I get there around 9:10 and they are not open... real inconvenience for people who have to pay their phone bill today!

Been with Cricket since 2008 ...Theyve never let me down great service great help highly recommended

Hands down best place to go for any phone needs. Go see Ryan the store manager. Hes very knowledgeable about every phone in store and his products. Wont go anywhere else. Ill definately be back because of him and his staff.

Great experience! They made switching from Sprint easy. Superb customer service! 👌

Seems they took advantage of a dementive old man (My Dad) and charged him $30 to reconnect his phone after a payment was late (first time). There was no late notice at all. Warning: Steer clear of this carrier. When they get the opportunity, Its highway robbery at its finest.

My Family and I switched over to Cricket from ATT and it has already been one of our best experiences, by far. We brought over our 3 numbers from ATT and kept our phones as well. My First experience when walking into the store was very welcoming with a relaxing environment. I was greeted by both employees, and felt comfortable asking questions. The young man who helped us with our service, Ryan, was very polite, and he didnt make my wife or I feel rushed. We asked quite a few questions, and he was able to answer for all of them. Ive been in a managers shoes for ten years + and I was very happy with the way he handled everything. I will definitely be doing business with him again. very happy customer.

Ill be going somewhere else and changing all lines back to my old carrier, these people in here now since Ryan is gone are incompetent and lousey. Ive never been treated with so much disrespect and horrible customer service..Hint to corporate...keep your good employees that actually know what they are doing and knows about your products..ill be switch all my lines tomorrow.

Horrible service.First of all, 2 times I placed an order online, paid them $330+.Both times they cancelled the order and said they could not verify the (correct) information I provided online. But did not tell me what was incorrect in their opinion.First time they gave me money back instantly.Second time it took almost 5 day story get it back.So I come to this store, last night.They dont have the phones we want but did have the one my son wanted. The Alcatel one touch idol 3...So we bought it.They guy said the battery was dead, so just charge it.So we did for hours but the phone will not come on. No matter what we do, it wont come on.We tried every charger we have, dead. Nothing.They sold us a defective phone.It absolutely is broke.So that is the first problem.That means that no matter what, they can NEVER, EVER resell this phone as new, only as refurbished if they fix it.So it should not matter that a few tiny little bity scuff marks are on the phone because he was trying desperately to get his phone working...Because before he tried, it was already defective... continued next

If youre wanting to cut the contract out and buy your own phone this is the way to go. A subsidiary of AT&T. In Oklahoma they cover fairly well.

I use, and prefer, this Shawnee Cricket location to the other one. The staff is always helpful and I usually get out of there in a few minutes, or less when paying my bill. By far the Harrison Cricket Wireless store is the best wireless store to go for Android Smart Phones in Shawnee Oklahoma!

The customer service was amazing. I am not even a customer of cricket.but had bought a cricket phone. The two gentlemen very nice..and helpful. I walked away smiling even tho the phone I bought..was no good to me.

This location has gone downhill since Ryan the manager is gone. Everytime before I was given excellent customer service regarding my phone, him and the other staff were always their to help, always, no matter what the issue was and were very knowledgeable. Ill be switching all 4 of my lines back to ATT were their staff actually knows what they are doing. The Mexican lady that helped me was disrespectful and didnt know anything about the phones or plans, etc..if I could give zero stars I would. #backtoATT

Good service & they also have good reception service on their cell phones.

Very helpful when choosing a replacement phone. Took time to explain and meet our needs. Ryan is very knowledgeable about his product.

They dont know what they r doing

Peaceful environment even if its just to pay my phone bill.

The new sales rep Delana was amazing very helpful extremely nice and friendly help me pick two phones hands down the best customer service Ive have in Shawnee .

If I could give it 0 stars I would. We went today to get a new phone for my girlfriend and we were completely ignored. The guy at the desk was too busy flirting with other customers for us to get any help. Wont waste my time at this store again.

Customer service was great! The manager and the staff were very helpful. Good service too!

This place only has good customer service inside store only in sight. If you try to call they will either not answer their phone or they will put you on hold and not get back to you. If you go in the mornings and its time for the store to open, they are rushing in right when the doors are to be open and then you have to wait for them to get ready because they just rushed in last minute instead of being customer ready when the doors are opened.

What I just experienced at cricket was one of the most unprofessional, rude, childish, most rediciouls experiences. With cellular services beeing in such high demand these days and so many companies in competition with each other its hard to even comprehend the way I was just treated. The sheer lack of manners and pride in doing the job in wich they are paid in fact to do is disgusting and so very offensive.

Service is slow worse than Sprint .. so much for all that great coverage area

Had great experience at my local cricket store sakesoerson outstanding

Staff isnt worried about helping really or paying much attention to walkins. Phones at Cricket are insanely priced too. I was interested in the LG Stylo 4 but didnt want to spend $230 straight out of pocket like they wanted. Their prices drove my wife and i away. Went to Metropcs and got two great phones and service for the price cricket wanted for one phone. Wife and I both got the LG Stylo 4 and the premium package for metro. Cricket over prices now. I use to like them but they are racketeering

Ryan is the best manager ive ever dealt with very friendly

Friendly and fast service when changing to them from another company

Continued from other one...But he said because of that, we would have to pay the $99 for trying phone again to buy another one.Or because, thank goodness, we paid the $7 for the insurance, we can just pay a deductible of just $20 or $40.00... and the insurance will replace it.Yeah, with a refurbished phone!So we bought a brand new phone.Got a defective phone.And they wont swap it out, because it has a few tiny scuff marks.But they are the ones that broke it, not us.Should be irrelevant that there are a few tiny ity bity marks.I would just go to somewhere else.Bogus terms.Bogus.Buyer beware.

Is there iPhone XS there

The employees are very friendly and helpful. They always make you feel at ease.

The young man that helped me buy my new phone was very helpful and nice. I just wish they knew more about fixing your old phones.

They see to every need with courtesy, fast, and friendly. Highly recommend visiting their store.

Customer service was bad. Sales clerk wasnt able to help me with anything I asked. Told me to call customer service. Very diappointed. Went there so I could talk face to face to a representative. I guess for now on I will call customer service.

Good service. Very knowledgeable staff

I have pretty good service at cricket, but I am looking for another phone service.

Stephanie is great!!! Very helpful

Horrible customer service. Im switching my lines to another carrier. Sales reps are rude and cant get any help at All! Not the store it used to be. Poor excuse for employees and new management.

They NEVER EVER answer the dang phone. It is so irritating. Am I not as important as other customers? In person they may be nice, but their phone etiquette sucks!! So pathetic. Thinking about switching phone services to one that cares about all their customers.

The phone plan sucks and so slow. Not happy at all but dropped and broke my phone and crickets response was buy a new phone.

Always been the place to go for my phone needs. Ryan the manager was amazingly helpful.

Good service in store but hardly ever answer phone

Fast and friendly service. I wish they had more phones in store.

Service is great and customers are treated very nice.

Great prices ....$ 35 a month

Great prices great people always there to help.

When you try to call there office THEY WILL NOT ANSWER THE PHONE...so frustrating

They dont answer the phone then you go there and they are just sitting there doing nothing.this is why we switched phone carriers

The two women at Cricket did not know their product and their knowledge needs to be its a shame that you cant go in and get any help all they want to do is BS not help their customer I am thinking about changing providers every time I go in there its the same old thing

Friendly service and helpful people.

The Shawnee Store Customer service is lousy, u may wait 30-45 min to b told we cant help, very slow, not courteous I drive to Seminole or MWC. Shawnee Stores in bad need of new management

They were very friendly and helpful.

Dont like there services

The e store is full of boxes like maybe they were remodeling. But the real issue was no one said anything to me. Or even gave an indication that they saw me .

This store sucks waited 30 minutes for store to open was suppose to be open at 9 and still was not open at 930 when i left.

Great place, very helpful

Not good service out where i live

I like the service but I am tired of a bunch of passwords.

Just went to get my phone back on

They sold me a phone & a 32-GB SD card. The problem is that the SD card was a type not supported by the phone! They will neither refund my money nor replace the card. Scam much?

Great sevice

Great phone service

They could take lessons from AT&T!

It has good service

Great plans good people

Great customer service

On and off service.

Very friendly

Made a payment

Thank you, Ashley.

Hate the in store payment charge, $3

Best phone company

Waiting for service not enough help in the store

Manger is not friendly or helpful.

Worst customer service in the world

Good store

Dont like to pay bills