The employees were very helpful and sweet. They took great care of my needs and I was satisfied and happy with the outcome.

I dont like Comcast/Xfinity. Not going to go into the details of how they overcharge their customers here, though. HOWEVER the person who helped us, Yee, was incredibly helpful! He was kind, had a big smile on his face, and got us just what we needed. We were in and out in no time. Yee personally gets 10 out of 10!

I’ve gone here to get replacement equipment a few times and the staff have always been very helpful.

Excellent service. I got help in a few minutes. And after reaching home, connection activated in no time. The peeps here think for the customers. Advised me to buy a router rather than renting it from them. Amazing!

Excellent customer service. My experience was great!

Not very helpful customer service - I was trying to unlock my phone because I’m switching carrier (bad signal and limited data), but I was offered little help or solutions at the store by the associate (Patrick). Just a lot of “No”s and very little empathy.Well, after calling the customer service like Patrick had said, it turns out they couldn’t process payment over the phone, because of customers’ confidentiality. We had to do it at the store or internet. I chose the internet 😂To be fair, this doesnt apply to the whole team, because some of them have great customer service and are friendly.

I decided to do my daily walk and pick up my order from Xfinity all at once. I have never been to this location but I liked the service and ready customer service I had this day. I wish I could remember the name of the gent that assisted me. I was on and out in minutes, now of to finish my walk.

When I heard of the great deals you can get with Xfinity mobile I went down to the store to move my account from Vz to Xfinity. Being in telecommunications I know that switching providers, # porting, etc is never easy. It wasnt easy with Xfinity but the staff made it bearable and were patient, friendly and knowledgeable. Due to a system conflict with an old account I couldnt get access to my xfinity mobile account. After multiple attempts, password resets, etc, I went down to the store to see if they could help. They were able to get the right people from tech support to assist with the issue. Although this took some time my sales professional Carey was diligent with staying on top of tech support. Id highly recommend getting an appointment. I was lucky that the store wasnt mobbed and it wasnt very crowded. It took awhile but overall Ill probably be saving close to $75-$100 / month on xfinity.

My visit in the store in Westlake was very satisfying. The three gentleman that helped me were absolutely wonderful.They handled my demands very well and I left there with all my problems resolved.

After yet another crazy making experience dealing with Xfinitys infuriating call center located somewhere on the other side of the world, I walked into the Xfinity Store on Westlake and had a GREAT experience. The employees there are total pros. Id recommend this store to anyone.

Clean and well organized staff, variety of services and phones to choose, nice plans and packages for landlines and mobile phones. Go check it!

Easy to find w/short-term parking.

Thanks to the team that helped me configure my modem. Dropped a star because such reprovisioning should not require a store visit and time out of my day.

Friendly and very efficient staff. I got what I needed to get done quickly and was in and out in no time flat.

Walked right in and got what I needed immediately:)

Setting up Internet was the most efficient part of my move. Patrick and Carey were both excellent and professional and got me a great deal!

Friendly service at this location. Jalin was very helpful and fast.*parking garage free with validation*

The usual Costco goodness

Doesn’t get much better than this location. Doors were open, associate was informative and I was able to pay my bill in person. I will be coming back for more services after this plague is tamed. Thanks for the outstanding experience. Sometimes it’s the small things like simplicity that makes an errand excursion into a pleasant jaunt.

Good customer services

Service was great. I just needed to pick up a starter package, but I was in and out in 3 minutes. The guy at the front door even asked my name and greeted me by name on the way out. As many horror stories Ive heard about Comcast, I was pleasantly surprised.

Great service! Quick and easy to stop in and review options for new equipment. Took less than 5 minutes.

Good experience while we needed it.

Hassan decided to argue with me about responsibility. Shows him. When the supervisors saw what the manager wrote up and how I was treated I got 50$ toward my bill. Obviously the supervisors on the phone care more about their customers than Hassan and the reason I gave 2 stars instead of one is that the manager of the store was very very professional In his handling of his rude employee. I bed he didn’t talk to him though. Maybe the people at corporate will read this and say something.

The customer service reps do good work, but Comcasts service is the worst Ive ever had in my life.Ive had sporadic service for two and a half months now in the south part of Seattle. Internet will drop for up to 10 hours a day, at random, or in short intervals of 20 minutes to an hour.If you have any other options, at all, never go with Comcast. Wave services many parts of Seattle, and I recommend them over Comcast any single day.

They were Soo helpful and went above and beyond!! Thank you! Just when I was about done with Comcast they proved why I stay with this company! Thanks (I think there names are Casey and Yee.) You are AMAZING!!!

For 10 years I had great service and speed. Ty!

Its so much easier to go in to the store and talk with someone! My guy Felix set me up with what I was looking for then made my package even better! Definitely beats trying to change your plan over the site or phone. Go into the store!

How do you only hire rude people? it blows my mind. Every time I go there I feel uncomfortable because I don’t feel welcomed

It wont let me leave zero stars. 6 weeks after upgrading my service and paying more for less service, the new boxes to access the new service have not been delivered as promised in 2 previous phone calls. After 53 minutes on the phone today, the expert determined the best thing is to disconnect all my gear, go to the store, and talk to them.Stay tuned for an update....

They were polite, welcoming and helpful young men.

Love them,gave me credit on bill because of covid so I could keep service 😃WHO does that!!!!!! Xfinity 😇

Very helpful covid 19 precautions in place felt safe and was in and out.

I was pleasantly surprised at the knowledge of the associates, when it came to my cell phone. They are new to that marketplace, so it was a relief to receive such amazing hospitality, and was able to walk away with a smile.I highly recommend visiting this store, if not for anything else, their phones are at amazing prices, and the payment plan is 100% towards your phone. No interest here. Thats not at other places. Happy shopping everyone.

Great service

Quick and nice service

Aaron spent 20-30 minutes with me as the store was closing on a Saturday to get my service unblocked and reinstated. He was patient and exercised extraordinary customer service, apologizing for the time it was taking... even though the situation he was helping me get out of was largely my fault... and offering me snacks and water while I waited. I highly commend his professionalism and would recommend anyone who is experiencing difficulty with their Comcast service to speak to him.

Completely agree their online login and services sucks. While one person was very slow, there are some smart folks over there getting things done very quick. I really liked the store cleanliness and limited wait times

In and out quick service helpful also

Alissa at Westlake is amazing. So helpful and knowledgeable. Definitely see her for stellar customer service.

I’ve been in here a few times and the store associates are very friendly and genuinely helpful. I know some of Comcast’s policies can be a pain, but I figure it’s fair to give respect where it’s due.

The service was very quick. Staff was good

Having lived in Houston and Boston, this Xfinity store deserves some great review. Staffs were extremely professional and gave me a really good experience. If you would like to fuss about this particular service center, I recommend you to visit other places (in a similar industry) then make a call. Cordial, fast and knowledgeable. What more can you expect from the service center?

I think the staff here needed to be (re-)trained on Customer Interactions 101. They score really low on comcast systems use & knowledge, acknowledgement of errors / omissions, basic transparency on fees and charges, politeness (cool is when you make the customer that way) AND demonstrating an attitude of service for solving customer problems (with empathy). Too bad, my neighborhood does NOT have a different ISP. Would definitely

The internet speeds are not what are promised and channel line ups arent either. I recommend any other service for the money, its just a joke

I was expecting long lines, grumpy people based on other providers. I waited less than a minute and Casey had a huge smile on his face and had me out the door in a matter of minutes. Self install was super easy even though I am NOT tech savvy but the hints at the store worked wonders.

The stuff there are very friendly and helpful! But it is kind of slow process. Overall it is good.

I would give them zero stars if possible. Customer service sucks. They love to add charges and fees so watch your bill. And no bathrooms for customers, my daughter was told to go to the restaurant next door....CUSTOMER SERVICE AT ITS LOWEST

Greeted right away as soon as Im a few steps in. Kinda took me by surprise but its actually really nice to feel attended to asap. The agent was super friendly, provided nice casual conversation and made the transaction as smooth as possible.

Free parking friendly service

Horrible company. It was over priced, but I had no other option in my neighborhood. When I finally did find a better option, canceling my service was challenging. I was told I owed $4 upon canceling. A month later I received a bill for $175. In my attempt to resolve this I was given quite the run around that included numerous phone calls, being transferred, automated menus and a lot of time on hold.

These guys reward loyalty by increasing your bill every month! I feel for anyone who stays with them for any length of time - they end up paying a fortune.

Soviet scarcity model of customer service, bait and switch hostage ransom pricing. Im only using these soulless sharks until I have a better option. A temporarily necessary evil to give these idiots my monies.

Do not get xffinity!! I confirmed with a representative over the phone that after adding cable to my plan i would be able to go back to original plan if needed. After a 30 minute phone call and speaking to a manager they told me it didn’t matter what the rep said I agreed to the contract. They refused to listen to the phone call where I specifically asked the Rep about the contract and then saying “I told you it’s ok so don’t worry”.

Terribly slow and unreliable internet and even worse customer service. I have the basic wifi service. I have been trying to work from home, using ONE device (a small laptop) in the ENTIRE house (nothing else drawing wifi) and I am kicked on and off of the internet all day - dropped from online conference calls, kicked out of my email, etc. Also, I know its not my device because other devices, that work great elsewhere, will do the same thing. I performed the online device speed test, online troubleshoot (Im not joking - at least TEN times in the last week alone), restarted my modem, and followed all of the other online tips for maximizing connection speed. Troubleshooting always says nothing is wrong. I have tried SO HARD to get a hold of ANYONE for weeks. On top of the connection issues, I have a specific advanced settings question I need answered AND there is some info in my account that is wrong so it wont let me use all of the self service options online, and it says I need to call and talk to someone to fix my log in stuff - so I try to call to talk to someone and LITERALLY CANNOT GET A HOLD OF A PERSON FOR THE LIFE OF ME. First, it makes me go through the same incredibly time consuming automated system that I have already been through a million times which NEVER HELPS AND DOESNT HAVE THE OPTIONS FOR THE ISSUES I NEED HELP WITH and just makes me run troubleshooting AGAIN AND AGAIN. I ONCE, FINALLY, got on a call wait list and they never called back. I used the Chat function in the online account which was completely useless. If its a real person, they wont answer my questions - I would ask very specific questions and they would avoid any remotely non-straightforward question, and just restart my modem WHICH IVE ALREADY DONE A THOUSAND TIMES AND ISNT FIXING MY PROBLEM, OR ANSWERING MY QUESTIONS. THEN the person on chat gives me the number of the same automated system i have been through A THOUSAND TIMES. IVE GOING THROUGH CIRCLES FOR WEEKS TRYING TO GET THIS FIGURED OUT. WHAT DO YOU HAVE TO DO TO GET YOUR PROBLEMS ADDRESSED????? WHAT DO I HAVE TO DO TO SPEAK TO SOMEONE?????? I AM SO INCREDIBLY FRUSTRATED. Finally Im just canceling the service and trying CenturyLink because my internet literally does not work and i literally cannot get anyone to try to help me.

Very helpful staff. I made an appointment and they were able to process my request, close and return equipment, within 10 mins

Great store to visit, was in and out in 20m. Thx to the staff.

The people who work here are very nice and patient 😊, theyres a self service kiosk for your convenience (in fact two of them) and they are always efficient. But its better to pay with card as the machines dont give cash back.

I bought my wifi super easy soooooo🤷🏻‍♀️

The staff was wonderful and assisting me with my cable services and my new mobile phone service with a new phone.

We swapped out cable box, arriving early for my appointment. Boy, these guys are all over it! They pulled my info up on the computer and got us processed with a new box in just a few minutes. This is my 3rd great experience with this store.I learned that the parking below Whole Foods is also free for customers of this xFinity Store.The urban architecture here is a delight, with an outdoor escalator and an upper commercial patio with Starbucks and FedEx.Breakfast by the pound at Whole Foods is also a pretty good plus to visiting this Comcast xFinity store.

THE STAFF THERE ARE VERY VERY VERY FRIENDLY.,HELPFUL., & NICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MY FRIENDS WILL., & NOEL WPRK THERE., & EVERYTIME THAT I GO IN THERE., THEY ALWAYS TREAT THIS BIIGG DOGG WITH DIGNITY & RESPECT.,., & I LIKE THAT., A LOT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YO., YO., YO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU TREAT THIS BIGG DOGG WITH RESPECT.,., & HE WILL TREAT YALL WITH RESPECT AS WELL .,.,., RESPECT IS A 2 WAY STREET YALL.,.,., IF YA GIVE ME RESPECT., THEN I SHALL GIVE YOU RESPECT AS WELL ... REMEMBER YALL WHAT ARETHA FRANKLIN SAID TO US ALL ABOUT RESPECT ????? R E S P E C T FINDING OUT WHAT IT MEANS TO ME

Very helpful, as usual. Upgrading my service completed successfully.

Theyre a friendly store, but its hard to give them a higher rating considering the company as a whole generally has poor customer service and can leave you on hold on the phone for hours at a time. Also, Seattle has a lot of competition for their product/service mix that can end up being cheaper and higher quality (less technical issues with internet accessibility and cable).

Almost shockingly good customer service. Got seen right away, person explained in detail what I need to know, there was no fuss taking back my equipment. Seriously, this place was not the Comcast I knew before.

I have Xfinity internet but my own modem/router to which the power cord quit working. I walked into the store to see if I could by one that would be compatible with my Motorola. The guy gave me one from their recycling for no charge and gave me some ideas of what to do just in case it didnt fit. It fit and works great!

Rating the store, not Comcast service here. Had to go in to get my service started even though I did an online order, but Matt was super helpful. Was in an out in under 15.

Return their equipment, they are too expensive and customer service not good as imagined.

Been here twice in 3 days (for myself, and then because experience was so enjoyable, for my mom). This is bizarro Comcast store. Good, friendly service, little to no wait.

Hello, I sent in a payment to P.O. Box 34744 in Seattle Washington 98124-0768. I could not even speak to someone on The National line or The Md line to get this issue resolved. So sad.

I explicitly told the agent I have my own modem and they still sent me a set of equipment. I contacted them online, they told me it was free. And my bill has 15 dollars each month for those equipments.

I was pleasantly surprised by the entire experience - I had mentally prepared myself for a giant hassle. I stopped in to drop off a cable box, and the entire interaction took less than a minute. I was greeted as I walked in and the staff were super friendly and efficient.

Just terrible. just terrible! two visits, hours and hours on tech support. lost business, lost phone number. no accountability or empathy. Just terrible, no stars, just legal action!

I found parking easily and was helped immediately by a very friendly employee.

I had the most terrible experience when I bought the phone a week ago they were on the guy was really nice when I went back to say my cell phone kept dropping the internet he was very rude I have a lot of Comcast products I am doubting if I should keep them you had six people standing around in the store with no customers and one could find the time to be rude to me please call me if you need any further details if I could they would not even get a one star

I only went in for in-store pick-up, but the short time was great. Friendly, swift, and straight to the point. Rare occurence when dealing with Xfinity/Comcast.

Comcast is all about bait-and-switch. Its a greedy, rapacious company thats so complex, its own staff doesnt understand its plans. They signed me up for a new, cheaper plan that ostensibly had all the features of my older plan (whose rates they raised by 11%), and only now am I discovering how many features are missing. The staff failed to give me a clear comparison of the old and new plans—and probably didnt understand the plans themselves. A greedy, bad monopoly.

Very helpful

Don’t return equipment here. Returned it on time, then received a call from a guy named Mark 3 weeks later who threatened to charge me $500 even though I had a receipt. So I had to call Comcast and hang on the line forever to get this fixed. Incredibly unorganized place

Ripping people off

I use the internet for work. Outages with multiple-day wait times for resolution and dismissive, upselling support staff are unacceptable at the price customers are paying.

Will Au was FANTASTIC. He was so helpful and resolved issues we had tried to call Customer Support for multiple times, and they were unable to resolve. Definitely my best interaction throughout all my years with Comcast.

Wish I could give negative stars. My roommate and I went into this store today to simply ask if it were possible to change the name on my account to my roommates name so as to qualify for the promotional monthly rate for internet service. The employee who helped us incorrectly told us we couldnt do that and furthermore accused me of taking advantage of the system to get a cheaper price. I was appalled. I told him that I had previously spoken to a customer service agent with Comcast who told me that it would be possible, and that I had to do it in-person in the Xfinity store. When I told him that, he slightly changed his tone and said I guess you can, but you have to do it online. I came back home, called customer service again, and guess what they told me? Not only is it totally possible to transfer my account to my roommates name, but I have to go into the store and do it! Unbelievable. This employee should be given the rudest and most unhelpful customer service award of the year. If I was his manager and saw him talking to a customer like that, I would fire him on the spot. This employee not only had no incentive NOT to help me - his job IS to provide SERVICE to customers and he failed spectacularly. I guess some people just enjoy making other peoples lives more difficult.

They were attentive, had great customer service and even validated my parking!

Weve been to this store twice trying to set up service, but have been outright denied twice. The store staff including the manager directly contradict what weve been told by phone customer service, and will not give us equipment even to begin service. They claim no one in our building has ever had Comcast installed (a 3-year old high rise downtown) despite all of the common areas in the building having the service. They want to charge $100 for installation despite the advertisement we received and brought into the store for free installation. They also scheduled an installation appointment without telling us and without our consent. There is outright lying going on here, and I recommend going anywhere else and away from Comcast.

I recently signed up for Xfinity Store by Comcast and they said they had to send a technician out. Mike texted me 20 minutes before the appointment and informed me hed be there in twenty minutes. He arrived promptly, was in and out in 10 minutes and everything works great!World class internet at a price that makes their competitors look incompetent AND great customer service? Yeah, I think this just might work out.

Not enough words can describe the terrible customer service and shady business practices of Xfinity / Comcast.1)When you first get in they upsell you with a bunch of stuff you don’t actually need. It’s like a sleazy used car salesman when you deal with them.2) In my case they had a promo where if a family or friend that I referred joined, I would get $100 if they stayed for a few months. This was a lie. After a year and a half of my brother having this, they have yet to give us the amount they promised (I would split it with him). Even after calling, they were no help. The representatives do everything they can to hold on to every penny.3) Lastly, we received no formal notice that the promo price would expire. I had everything setup for automatic payments so my rate of about $80 jumped in November to nearly $300. Only in February did I discover that they were charging outrageous amounts for a service that didn’t change.You can believe me when I say this, don’t EVER put your faith in this company. They are unethical to the core.

Go to turn my equipment in and the guy just takes it out of my hand and says Im good to go. No paperwork, nothing. A few months later I get a call asking me to turn my equipment in. I now have been charged for not turning in said equipment. The next place we moved to took a month to have internet installed because they kept sending the wrong team out. VERY poor customer service..

STAY AWAY!!!!!!Worst service ever had a boost mobile that worked better than this crap. Bought 3 phones and none of them connect to any Xfinity network outside of the home.. or trouble than its worth and the ridiculous pricing to never be able to use wifi outside of the home.Brand New Note 10 + used it 4 days and every call I attempt to make server unreachable and call disconnects any calls that come in are immediately dropped!4 hours on the phone with tech support they tell oh its a outage in the area wtf? If thats was the case the other 3 phones wouldnt take calls oh sir your absolutely right huh?? You didnt think of that and your the dam tech? Finally told me to go to the store and they would swap the phone, I get to the eastlake location the guy doesnt have a fn clue the tells me the imei numbers are switched around on all phones and he cant swap out my phone for one that actually works.Get home call again, smart azzed tech support thinking shes talking to a child, lets just say she had to transfer the call to someone more Professional when I was Done Chastising her.I hate the day I chose to do business with these clowns Ill pay all of these devices off tomorrow and be done even with their home wifi I want nothing else to do with this pos serviceSTAY AWAY!!!!! GO SOMEWHERE ELSE!!!!!!

Usually Comcast sucks to deal with. They are rated one of the worst companies in terms of customer satisfaction in America. That said, I set up things online and just visited the store to pick up a router and modem. They were extremely fast and I was out of there in less than 5 minutes.

I have to admit I am not a fan of Comcast but they kind of have the market cornered on internet service and reliable speeds, unlike Century Link. This newer concept store is a good experience as far as the ease of signing up for my new service and walking out with the equipment to self install. Ive stopped in to pay my bill as well and have never had to wait for help more than 5 minutes. If you need to go in for service of some type, I would recommend this location over a larger one where the wait is like being at the DMV.

Fast friendly service

Be warned use a different ISP . I called in to ask why my bill keeps going up and up and they failed to explain. So I asked to speak to a manager and they hung up on me. Charges that I was told would be removed were not removed . They upgraded my service without asking me. I will be changing ISP

Absolutely terrible service. Was told different things by sales associate and manager. Was never told anything about my package pricing when I signed up, only to be blind sided every year afterwards as my price goes up. And the store refuses to ever help, only giving options of paying more.

Near my home.Pleasant staff.

Great visit and nice customer care. order wait time can be reduced . It took almost an hour even though there was no crowd

Listen, i may not be 18 but my wifi AND cable went out 5 hours ago. my mom and dad BOTH have been on the phone frustrated because we keep getting told to do the same thing “unplug it and plug it back in” when our cable and wifi went out at the same time. and it’s not working obviously or else we would have our wifi and cable back up and comcast is doing nothing about it not helping or anything and it pains me to see my parents so stressed about this and me. because i have classes online i have to take and now i can’t do that because comcast won’t help us.

The wait is was very long but the service was nice. The staff seemed to be knowledgeable and willing to help.

The xfinity store by Comcast did a really great job I cant say the same for their online check help.

Not comfortable about honesty of explanation to my concerns!