Life and property protection as they block the fire exit with the car. That says all you need to know about their professionalism.

This is my second site where Ive hired Guardian. I was very pleased with my first experience, and now very pleased with my second experience. Trace Turpin and his team were great. Took time to explain what was happening during the install, and took plenty of time setting up the back end with me and explained how it all worked (First install I hired them for was a residence, second install was commercial).Great job Guardian team, keep up the good work!!

This is definitely a business you can feel secure in. The annual inspections are done without a hitch, and the inspectors are knowledgeable.

The service was great the two techs were awesome! I would highly recommend Guardian to everyone.

I work here as a dispatcher. Im really impressed by the way management treats us, and we actually do try really hard to provide the best customer service. If I owned a house or business Id buy their (our?) service for sure.

This company does not deserve your business. Stay away!They cant compete with modern solutions like Simplisafe or Frontpoint in pricing, technology or service, so they have resorted to locking customers in long 3 year contracts. They claim their contract pricing is lower, which is a blatant lie. Their pricing is much higher than competitors and equipment thats really old and junk (our equipment runs on an analog phone line and is still more expensive than modern systems!). Cameras, door sensors and cloud storage is not even included in that uncompetitive price.Moreover, they purposefully mislead you when you want to cancel. They say all we ask for is a 30 day notice. And when you have already purchase another system, they will email back - oops, you had a contract and now you owe us for next several months even though we are not monitoring or providing any services for you. To make it worse, they will restart the contract for next 3 years when you purchase a home or business that has ongoing contract with them.Checkout their yelp page, its full of 1 star reviews and stories about terrible customer service. If you go to their website, they are misleading again by only showing positive reviews. All this company cares about is your money. I am rooting for the new age technology companies and I hope they will put legacy money suckers like Guardian out of business.

Extremely happy with the service and quality of work!

We just have a bid from Guardian Security for 5 of my location. I started to install and upgrade one of my location and we would say it did NOT went well. Lack of coordination, schedule overdue. Communication was answered but lack of contents and explanation to update the client. We are now hesitant to push for another 4 projects.

The company responds promptly to customer inquiries and the technicians are skilled and efficient.

Guardian came in with a realistic quote that didnt oversell us what we needed. They were clear and prompt in their communication about the transition process and delivered what they promised. Well done!

Had initial issue with alarm not working. Travis Baird had a technician out the next day to replace faulty panel at no charge. Great customer service.

My review of this company was a 4, and now its a 1. I have three services with them, security, building access and cameras. After 3.5 years, our camera system has gone crazy. After 6 months of trying to fix it, they want to charge me for the service calls that failed to fix the problem. I have a camera system that does not work and I have to pay them for their service. My only option is to either leave or buy an equivalent system (not higher specs) - since they cannot fix what they have. Why have I been paying a service fee to get no service? Beware of their claims of professionalism, when push comes to shove, Mason will hold you hostage to buy more equipment.

Bad customer service that seems to be on purpose so they can extort your money. They purposefully misled us on the cancellation fees by hiding the fact when we asked for cancellation. Equipment is old and outdated. They know they cant compete in the marketplace so they resort to shady practices. Our office, through previous owner, has been using their services for many years but they still charged for cancellation fees.

Waste of money. They are not monitoring your homes. Alarms/smoke alarms went off all day long no one called. Poor customer service. Dont do it...keep your money get a video camera it will protect your home 10 times better.

Thank you so much for accommodating a service call and fitting us in when a time slot became available immediately! Donovan K. was awesome and certainly deserves recognition! He took the time to listen to our system needs and provided his professional opinion. I truly appreciate him being so effortlessly efficient and accommodating to our needs! Thank you again Donovan!!!

Trace did a stellar job on installation of our new security system. I especially love the care he took to make sure all components and wiring were as compact and tidy as possible and to walk us through how to use everything. Job was finished early too!

Guardian Security has been terrific to work with. They have an excellent product (as do other security companies), but the service they provide is separates them from the pack!. Every time I need assistance with additional devices or system questions they are on it, In addition, when we accidently tripped the system alarm, they were on the phone to us within seconds. We feel very comfortable knowing they are right there when we need them!

Horrible customer service, trying to cancel account, no response, cancellation forms corrupted, suggest finding another Alarm monitoring company

Guardian took over for our previous security company, Puget Sound Alarm. Since that time theyve managed the transition to their company well. They are responsive to our needs and have provided an app to allow for customer interaction with their company for our particular needs. We now are Guardian Security customers for both work and home and find them to be very helpful in the management of our security needs.

Great install...very knowledgeable associates and great suggestions. Training was good, and connection to Alarm.com made it easy to use on my smart phone. Thanks! Looking forward to being a client after this positive start.

I called Guardian Security to replace my keypad in my home which was increasingly difficult to make work. The technician came and said my system was old and a new keypad would be difficult to find. He then looked at box and referred me to sales. The salesperson came out and looked and sent me two estimates with monitoring. I called and emailed to say I did not want monitoring and could the panel and keypad be replaced and he did not have the courtesy to call back. I understand that the money is made in the monitoring but this is inexcusable service. I have since found a company that can replace the keypad only and will do so. These guys are in it to make money and are not helpful even to the point of saying they only sell monitored systems and dont fix the systems they installed years ago.

Just wanted to do a shout out for Guardian Security and let everyone know what a fantastic experience it was. Patrick Fernandez was our sales rep and he was amazing! Patrick was very professional and attentive to exactly what we needed. He was here for the installation and was quick to follow-up, as well to make sure everything went as planned. The installer was also very professional and courteous. He took measures to make sure he was respectful of our home. We couldnt be happier! We highly recommend Guardian Security!

We had a great experience with Trace Turpin when he came to update the zones in our home, and rearrange and add some components. He worked so hard and was so kind, even though it required way more work than originally thought.

Thank You to your employee Jennifer for assisting me today with my questions. It’s rare you get good customer service these days. So I really appreciated her going above and beyond for me. The best I can do is leave a review when someone provides such good customer service for me. Those who provide amazing customer service need more recognition!!!

There is no way I could recommend this company.First, be aware that Guardian is soliciting reviews via email. If you give them 4 or 5 stars no information is needed. If you give them 3, 2, or 1 stars you have to give them your name and email address. Keep that in mind when you read the Google reviews.The rest is my original review.I had a commercial card access system installed about a year ago. At the time of install the technicians informed me that I was the only person they had sold this particular system to and he didnt really know how to install it. I guess on the plus side the technician did do a good job of finding a way to get things working, but, it was obvious that it wasnt the best way. Less than a week after install I asked for support on getting a feature of the system to work and I was told I would have to buy more hardware. At that point I searched the Web and read all the manuals my self and got the feature working by connecting one wire at each door just like the manual says! About 11 months later my whole system failed, none of the doors or readers worked. Guardian did a good job getting a technician out the same day, but, I got the same story about how he didnt know much about the system and how it was too late in the day (3PM) for him to contact support. Of course I was assured that the issue would be resolved promptly and they would keep me up to date, but, after a couple of days of me having to call Guardian and them never having an update or my escalations being responded to I took matters in to my own hands and called the manufacture my self. In less than 2 hours I had talked to technical support and parts and a totally free replacement part was on its way to me. I installed the part my self and reconfigured the system. About two weeks later Guardian sends me an email saying I have an appointment in a week and a half. No other explanation. -- As far as they know all of my doors and readers have been off-line for the past few weeks. -- Of course I call and ask them what is going on and they tell me they will be getting the part in a week and will come fix the system. I let them know that I fixed it my self and there is no need to come out. I emailed the CEO of the company about my experience and then got an email from the Service Manager. One would think that a Service Manager would just say, Sorry we screwed up. You deserve better service. and then try to compensate me for my time and effort some how, but no. The first thing the Service Manager wanted to let me know is that electronics can fail. Really? the *first* thing that he wanted to address was that things can break! I dont know anyone that doesnt already know that, even children know that.One last time, say clear of this company. Sales sells products tech support isnt trained on and customer support doesnt know how to communicate or get things done.

Our family home has had Guardian Security as our home monitoring service for quite sometime now. My late dad was the one who contacted Guardian Security for services. Since our smoke detectors are old, I had them come out to provide quotes to replace the sensors. A consultant, Nicholas Wankowski, came and started doing some quick quotes and was trying to pressure sale and asking commitment for 3 year service contract to get discount on sensors and new panels which would equate to about $2000. When asked how much it would be without 3 year service contract and he said a lot and could not give a number. I had already done some research prior and had contacted the manufacturer of our current sensors and have found that replacement sensors would cost about $80. He seems sketchy and not trust worthy at all. On his way out, he pitched that for an extra $5 per month, any service calls would be included. Time to contact ADT and cut ties.

Fake Review Alert! November 2019!I noticed that there are many short one sentence five-star reviews here. I thought this was the company that had been based in Shoreline for many years. But feeling suspicious, I checked Yelp reviews and found a company with a Seattle address with MANY real negative reviews. I wasnt 100% positive that the Yelp reviews were for the same company until I noticed that the COMPANY RESPONSE was from the same person, one Jennifer T. .I am glad I read the Yelp reviews, and I suggest that you do not base your purchase decision only on the Google reviews found here.

The quality of customer service I received recently was top-notch and I am incredibly grateful.After having difficulty arming my alarm system, I called in after hours and spoke with an on-call technician, I believe his name was Chris. He was patient as I described my concern, then walked me step-by-step through the process until the issue was resolved. The next day he even called to follow up with me just to be sure I was comfortable and not having any other issues.I can’t stress enough how pleased I am with this level of customer service. I will definitely sleep a little sounder knowing that my home is secure. Thank you!

Great technicians, as always. They are prompt, friendly and took every possible precaution during these difficult times while having to enter multiple apartments.

As a sales professional, I appreciate being sold to by people that I would love to employ. The value of a well informed and invested sales person typically comes through quickly. This has absolutely been the case in each of my dealings with Guardians staff and I am confident that will continue to hold true.

Guardian Security seamlessly upgraded the cell-net unit at my residence, and has otherwise proven very receptive to my residences particular system. They are a pleasure to work with.

I hired Guardian for my place of business. I needed 7 cameras installed for the exterior due to recent theft. Once I scheduled a consultation from Nick, i received my quote in 24 hrs - as promised - thanks Nick. There pricing was in my budget and they installed everything in 2 days. Cameras work great - very clear. I am a very satisfied customer - thank you guardian, I will be referring you guy out.- Casey G

Jennifer and Jasmine assisted me with our account billing this past week, they both were pleasant to speak too and sorted out our billing issue. Great company to have securing our business especially with Customer Service reps like them.

Its been a few weeks and the alarm is working well. The sales and installation people Ive worked with have all been friendly and helpful. The system is easy to use, although sometimes there is a delay when I turn on the alarm remotely. So far so good

Trace and Zach were great to work with during our video security service upgrade. They worked professionally and efficiently and answered any and all questions we had. Thanks Guardian Security!

Patrick Fernandez is their Integrated Security Consultant. He helped start the process of getting my site cameras replaced. Came out to check out the issue and had a tech on site to replace the cameras in a matter of days. Thank you for all your help.

I called in with an issue with my billing and spoke with Jennifer, who went over my billing with me. Turns out there was not an issue, the dates of service just did not print on my invoice. She offered to email me over a corrected invoice. She also went over my account history, and updated my contact list which was out of date. She took her time to make sure I was taken care of. I appreciate that in a company and am a happy Guardian Security customer for 5 years now and looking forward to many more.

So glad I went with Vivint instead. These guys called me months after I moved in using some marketing list that wasn’t even accurate (they called someone else looking for me) and then the representative I spoke with was pretty rude. Would definitely avoid this company.

Guardian Security has been my security service for over 5 years. They are wonderful and Chase M is one of the nicest employee I have met. He goes out of his way to make sure the customer is happy.

Demanded double payment after move. Guardian security refused to transfer my contract to the new owner and wanted to be paid by both me and the new owner for service.

Mack was excellent providing customer service. Was on-time when he visited my property, knowledgeable, and thorough. He was also available via cell for any other questions I had.

Great customer service. Knowledgeable and accommodating. Thank you!

Hi, I just wanted to let Guardian Security know of what an excellent employee they have😃. I couldn’t have asked for a better technician to come out to help us..Patrick Fernandez your are the best!! (He deserves a raise😉)

Guardian Security has been our security company since we occupied our building four years ago. Their technician, Donovan, has been superb in the service he has given us. When we discovered that our phone lines had not been functional and therefore we were not being monitored by Guardian, Judi Smith was outstanding in securing a five month rebate for us. I recommend Guardian Security as your alarm company. Mike Keith, Pastor New Hope Community Church, Bonney Lake, WA

My entire experience with Guardian was very positive, starting with Nicholas, who came out to assess our situation to Zachary, who implemented the solution. Happy that our system was upgraded an efficient manner.

Trace the Technician was Awesome!!! He interacts with you on a business level and he is also very personable, very Friendly and knowledgable. Glad to have someone here who knows what they are doing. Thank you Guardian for sending someone we can count on!!!

I had the privilege of speaking with Jennifer Treumer. She was awesome. She answered all my questions, no matter how insignificant. They should employ more people like her!

Greats experience from start to finish! The salesman (John) was professional, courteous and thorough. I highly recommend Guardian to friends and family.

Our HOA purchased a camera security system from Guardian and Patrick has been extremely helpful in the whole process from installation and training. You cant go wrong with his service!

Great Company! To have worked with Alaysha Cassell on my security was an amazing experience, she is dependable and responsible. Her work ethic is fantastic and would highly recommend to many.

I was very happy with the service I was provided. Judy was great in explaining everything over the phone. The installer was also great in explaining everything to us after the install.

I worked with Andrew Nosanchuk (sales rep). He was very personable and very responsive to all my questions. Very satisfied with my purchase. Help support your local business!

I really enjoy the service. You guys are the best. Thank you Patrick Fernandez

Still pleased with my new system! Thanks Alaysha Cassell for Assisting me!Very professional and knowledgeable in answering all my questions.

After being a customer of theirs (or the company they bought) for over 10 years, I requested a small equipment upgrade that required a single technician visit. 9 months later, we decided to sell the house. Imagine my surprise when I was hit with a $1200 early termination fee! It doesnt matter how long youve been a loyal customer, they will screw you on the way out if they can.In reply to below: how would I message you?

AMAZING!! Ive worked with John Blasco and Guardian Security for years. Via Guardian Security, John has provided me excellent service at multiple locations between Auburn and Puyallup. I was so impressed with his business services, I converted my home security systems to Guardian. Customer Service excels: Questions about my bill, panel, system, or services; all elements are researched and resolved. 5 Stars Easy

Guardian is a fantastic company very professional. I had some security concerns and Alaysha Cassell, came out and gave me all my options to make my business more secure. The remote technology available today is awesome. Thanks Guardian!

Patrick has been so great with the re-configuration of our camera system! Thank you so much for always being so responsive and quick to act when we need help with our system!!

Guardian security goes above and beyond to provide exceptional service. My experience with Alaysha Cassell in sales was extremely satisfying. I have referred her to many of my colleagues.

Ive been working with Desiree and shes been very polite and helpful. Its been a pleasure.

Great customer service department, techs are friendly and have always been able to complete jobs quickly. Going local instead of the big box company was the best decision I made.

Guardian has been helpful as always and remains the best security in Seattle. Alaysha Cassell helped us out and was incredibly knowledgeable and professional!

Patrick was so helpful with demoing my new Vitek camera system! What a fine representation of Guardian Security.

If I could give this give Guardian Security a zero star, I would. False alarms, no oversight of people when they came to check the perimeter (we have cameras and dispatch would stand in the yard and call back to say area was secured when they hadnt even checked), billing past the time we cancelled service etc etcAll of this after we somehow got duped into being their client when our former security service was sold.After all that, we cancelled service in July and told them all of our complaints. One billing agent said shed waive July and disconnect service. When we got a bill the next month for August, the next agent couldnt find any record of the waived fee. I couldnt take it anymore and just coughed out another months fee even tho we already disconnected rather than arguing. Easier than dealing w these yahoos.Mismanaged joke of a company. Just go w ADT and dont mess around w these jokers. Laughable situation—if it hadnt been such a huge pain in the a**

Best costumer service ! Especially Patrick Fernandez great guy with good service Glad to had him as my agent

Guardian is a great choice for security, Alaysha Casell was a great representative of the company, came out and assisted me with my security system. I’m very pleased with the results.

Patrick is very professional. He’s very reliable and provides great service. Wouldn’t go to anyone else but Patrick!

Patrick F. was super friendly and responsive to our emails. Highly recommend him.

Patrick Fernandez is so professional and competent. I am glad that he represents your company well!

Great customer service. We worked with Patrick Fernandez, he’s the best!

I like Patrick Fernandez he was very knowledgeable and profesional . Service was great ! Highly recommend to others!!

I would give them a zero. They have an after hours answering service that works for lots of other companies so they know nothing about Guardian. Their techs are unfamiliar with the system and cant help. I am so disappointed with Guardian.

Guardian security is a wonderful company and always goes the extra mile to make sure what is needed to be done gets done. Alaysha Cassell in the sales department was very efficient with her estimates and always picked up every time we called. I referred Alaysha to multiple colleagues of mine.

I had a great experience with Guardian Security and my security consultant Alaysha made made my experience that much more fantastic!

I would give them a better rating as a company but the monitoring department really needs some training on customer service, they call me and I promptly return the call and they first hang up on me then want my code, even after i give them the company name address and my name and phone number, they hang up again...

Guardian Security has great service, shout out to the Guardian rep who helped me out Alaysha Cassell.

Guardian Security is a fantastic company! I recommend them to all my friends and family.

Great company!! I had a problem with my billing and Jennifer was able to help me in a quick and timely fashion!!

We switched from security solutions and couldnt be happier. Great service and easy to use app.

Always professional and great follow through. Great product and great company.

An Unscrupulous landlord tried to claim that my alarm monitoring was not active as the lease requires it to be. Eric in sales claimed that my monitoring has not been active for 6 months. I asked for a technician to be sent over to diagnose the problem. The internet company verified that the line was fine. Today, I tested the alarm with the central office and that discovered that the monitoring is, and has been working the whole time! Apparently I have not received a call back from Mark Southern CFO of the company or Eric.

Patrick Fernandez is a great help and very informative!

Guardian security is awesome! I narrowed my research to ADT, Xfinity and Guardian security, decided to go for the latter. Both Guardian and ADT seems to be good companies based on reviews but Guardian Security won me over because of customer service. Special mention to Judi who follows up periodically, very accommodating to answer my questions but was never pushy, unlike some other companies who wanted to schedule an installation on the day that I was just inquiring and was feeling under the weather. Chase, who installed the system was very professional and polite, showed me how to use the system online, made sure I know where everything is..including #s to call when needed. I had a glitch where I kept having false alarms and cops keep coming, they scheduled me immediately and glitch was fixed. Havent had a problem since. Feeling secured now, especially for my pets. Their motion sensor is great because my dogs who are 25lbs each doesnt trigger the alarm. Recommending this company to everyone, just ask for Judi, shes the best!

I worked with Bob Vezzani and Jeff Wieand in February 2015. They assisted me with numerous questions and evaluation for our order. They were helpful and responded in a timely manner.Through many exchanges of emails, they were able to negotiate a price that was fit for our company. Highly recommend working with them again.

Spectacular service through and through.About a month prior I had a competing rep out at my place and She seriously looked link an ex-convict. Seriously.She actually said, You know, I do a lot of business in this neighborhood. I noticed you have a very nice everything and itd be a shame if something happened to it.Side note: she was also 2 days early for the appointment...I mean, Im all for promptness but thats a bit..much.I digress.Steve was on time, not pushy and incredibly knowledgable about the products Guardian has available. He was able to offer us a system for a reasonable cost that fit our needs.The selling point for us is/was the forward thinking that went into the color control panel design (expansion option for wifi lighting control and sync to the Honeywell thermostat) and Wifi cameras that allow us to check on our dogs and monitor our home via the phone app.Bret ( install tech) was early, not the creepy I just might know people to make you sorry you didnt sign with my company type of creepy.A respectable 10 minutes early. He did a great job of removing the obsolete alarm components that were present when we bought the home and had us up and running in about an hour.Two thumbs up, thanks Guardian!

Trace was extremely helpful and thorough! AAA service!

Horrible! Unless my apartment complex is giving me BS. This company is suppose to install our heat detectors; mine has been without one for over a month! Due to neighbors upstairs flooding us. And now have another one that’s been water damaged. This company can never come out to replace so my apartment manager says. And today they were suppose to come and were a no show!

Great work, excellent customer service and a fair price. What more can you ask for?

Did not show up at the address given. and still charged us the full amount. Did not show any care that we didnt get what we needed in terms for service.

I am writing this for my 83 year old mother in Renton WA who has this service and asked me to post her review since she is not able to and is extremely frustrated with this company. She switched to Guardian and has had a lot of trouble with them responding to her and/or fixing problems in the short time she has had them. Her notes:-called by Guardian to say service did not work, not sure of date-had an appointment for 6/9 at 4pm, no show and no call-she called on 6/10, 6/11, and 6/12 to reschedule, no call backs to do so.-called on 6/17, spoke to Alita, a supervisor that said she had some power to fix this.-called on 6/18, Alita not available, but that service company made their own appointments. None so far.-6/19, still trying to get alarm fixed.Will update if anything actually gets done. I will review the paperwork when I go up to visit in a few weeks and see if she can cancel and get a refund.

The after hours center that Guardian Security uses should be terminated after receiving a call from them I called back....hung up on me before I could speak, second time was rude and hung up...third time I did not have the passcode so I provided Company name, address, my name that is on file, told me they could not help me without code and hung up on again.

Staff who work at Guardian will go the extra mile to set you up with a security system that works for you.

Not impressed. I’d give 0 stars if I could.

Great service.

JDyn is an ACE! He solved my issue; he deserves a raise!

Our Guardian Security System is solid. I particularly like the app on my phone and the integration into our door locks and thermostat.

Excellent customer service

Horrible Company I dont recommend them. Stay Away!!!!!!!! and they have no customer service skills.

Very good company with four potatoes