I stopped in here on the advice of my son. Did not have a mask and was given one immediately.Great assortment of bikes, and accessories. Very knowledgeable employees, especially the owner. I didnt purchase anything today but will be back!

Went in today to buy my first grownup bike. Definitely a great experience! Jasper was so helpful in finding the right things that needed to go with the bike and for helping get them installed. I also appreciate that they took the time to explain the bike specs and what would and wouldnt work with it. The prices were reasonable, and overall the team was very welcoming.

I very rarely get treated with the level of respect I received walking in to this shop for the first(ish, I just quick grabbed a part the truly first time) time walking in to this shop.I really appreciate being spoken to rather than having the man I am with being spoken to while I respond.It means a lot. Thank you. I greatly regret not coming shopping here sooner.

Ok, first thing. I was met immediately at the door by a super friendly staff member (Joe). I explained that I had 3 issues with my bike. Expecting to have to leave my bike for at least a day or two. Upon leaving, I looked back and saw 3 staff members working on my bike! I mean, no one was standing around. To my surprise, Joe called me before I even got home to inform me my bike was ready. Returning to pick up my bike was just as pleasant. I didnt get the young mans name that helped me then. Best of all, the price for the repairs was far less than I expected. Awesome bike shop!!!

I needed a specific bike to replace my old one that was hit and run over by a car. From the first phone call to the day I picked up the bike, I enjoyed excellent service. The online store proved easy to use also. The warm and friendly atmosphere at the shop made me wish I lived in the area so I could come and hang out and look at cool bike stuff more often. Overall a great experience.

Quick and easy service on my new bike which was having issues with the caliper and derailleur. Affordable cost as well. They have a great selection of both bikes and bike supplies

First time bringing my Canyon road bike in for a tune up, the mechanics were super communicative about what needed to be done and pricing. My bike was perfectly tuned and got a good clean up. Excited to do more business with the shop!

I cannot say enough wonderful things about this shop! The people are amazing and so knowledgeable. The bikes and equipment are stellar quality and their commitment to finding the right bike and fit for you is top notch! From the ability to take a Bike 101 class to a 30 day maintenance and so much more this place follows through on their desires to give you the best experience, product and time! I will forever shop here and recommend that others do as well! Thanks for everything!

Very knowledgeable and helpful employees! The owner/partner that was in the shop the day I came in gave me great advice and some options to work with the bike shoes I already have instead of immediately looking for new ones. Super helpful!

Nice bike shop, the staff know their bikes very well! Good job Montlake Bicycle Shop

The best customer service! Mike was so helpful and informative about which bike rack would work best for my car. The place to go for your bike needs.

Mike and Gary are legit. Theyre knowledgeable, and not pushy - they want whats best for their customers. First youll wanna buy a bike from them, then youll wanna drink beers with them.

This shop has a great selection of bike accessories. I found some nice fenders for my bike here after checking at three other shops, all of which didn’t have the ones I needed. Also a special shout-out to Bryce, who did an amazing job installing the fenders. 10/10 would recommend.

I love this shop. Perhaps the most knowledgeable shop Ive been to, friendly, not pushy, and really takes time to explain things. If they carry it a thing in stock, thats where Im buying it.

Knowledgeable, friendly staff. Fair prices excellent communication. Will be back again, though hopefully not too soon.

These folks cant handle running a business. I was charged around $300 for a full tune on a normal mechanical road bike which included hub maintenance, general cleaning, cabling, and adjustments, and when my bike was deemed finished NONE of these things were complete, my hub was damaged, and simple things like correct cable routing on standard mechanical derailleurs was either too much trouble, or done by a child. I cant warn you enough to stay away from this shop. The level of service, even after spending over 5k with them in a two month period was absolutely shocking. There are lots of competent bike shops in the Seattle area, but Montlake is absolutely not one of them.

Im renewing my interest in biking after many years of not riding. I took my bike in for a tune-up and Rob talked me through what he was going to do, what made the most sense. And, when I went to pick it up, Justin helped me with my bike rack (which I didnt know how to use) so that I could get it back home. Thanks so much for all of your help!

Very friendly salesmen and the store was super busy throughout. I think they handled customers who came for new bike purchase with the same enthusiasm as the customers who came to buy a spare part for $5. If they are treating the service customers this well, then I see myself going to this store for every bike needs. I purchased a canondale Topstone from them and the experience was good. There was an 8 month old well behaved pup that was running around the store and I had a good time playing with him. His name was Dact I think

Bought my first gravel bike from them and ever since then, they always remember me by name, answer every kind of question I have no matter how dumb, and are incredibly knowledgeable! I never get nervous going to this shop because I know theyre always willing to help out any way they can.

This is the best bike shop in Seattle. Great and diverse selection of bikes, extremely knowledgeable and friendly staff, and they provide fast service. I will embellish on this greatness with two stories:1) My coworkers and I were on the Seattle to Portland ride a few years back, and one persons rear wheel began popping spokes 20 miles in to the first day. By the time we reached the rest stop in Puyallup, the wheel was completely detensioned and unable to be ridden. Montlake had a maintenance tent set up at the stop, and they simply gave him a new wheel so that he could keep riding, and told him to swing by back when he was in Seattle to pay for it. How cool is that?!2) I began a new bike search in March of 2021, and after going to a few other shops, was terrified at the shortages in the bike industry and lack of bikes (e.g. Greggs had literally 1 endurance road bike in stock). My terror subsided as soon as I walked into Montlake, which had a ton of bikes of varying makes and styles! I casually test rode over ~2 months, and Carolyn finally helped me pick a beautiful steel frame made by Gunnar. What could have been a stressful or pressured experience was relaxing and fun, and Im super happy with my bike!!Will definitely be back!

Awesome service. Helped me learn about changing tires. Great prices on tubes. Super knowledgeable, friendly, fast staff. V highly recommend!

Incredible customer service, Bryce and Gary were excellent to work with!!

Super helpful, they were able to identify and fix my issues very quickly after having no luck at another shop. Even though they were pretty busy they helped everyone quickly and with undivided attention. I also appreciate that they take their employees health seriously by not allowing people into the shop.

Neil was excellent and answered a lot of my questions.

Extremely helpful and friendly staff. Set us up with a great hybrid and trunk mount for our vehicles.

The best bike shop in town!From the expert mechanics with vast knowledge to the extra helpful sales staff, this place can do it all.

Had an issue with my bike while riding home last week - walked to this shop because it was the close by. They were friendly and fixed it up for me right away!

Mike was so sweet & helpful! He fixed my bike for free (he said it was simple but I wouldn’t have known that) & then put it on my car’s bike rack for me. I wouldn’t dream of going anywhere else for a new bike or service.

Everyone I’ve worked with has been so helpful and friendly. They recommend against things that are unnecessarily and do a great job with the repairs that are needed.

This is by far my favorite shop in the city. After completing STP on a $200 Specialized, I knew it was time for a better rig. Sore shoulders, back and arms after every ride, I knew I needed a proper fitting. 15 years ago Gary sold me my first real road bike and did an amazing job fitting me properly. I have put many century + rides on that bike and I still love it. Just a few years ago when I took it in for regular maintenance Gary was still there. That says a LOT. After starting a family distance cycling became a thing of the past for us (for now!) but I couldnt give up cycling. Just this week I got my first gorgeous gravel bike! Im so excited to go rip around in the dirt and on the trails with my kiddos! We are even going to try bikepacking. Thank you to everyone at the shop for being so kind, knowledgeable and unpretentious. Its shops like Montlake that keep us cycling. THANK YOU!

The shop is nice and staff are friendly but the lack of communication and attention to detail are HORRIBLE. I spent over $4000 at this shop and bought an electric Brompton from them. 2 months later the battery would not deliver power to the bike (Brompton issue, not the shop) so I took it in and specifically told them the issue of how the battery would not deliver power or indicate any source of power when connected to the bike. One week later I called to follow up on the status of the Brompton due to the fact I havent heard anything from them. The guy on the phone said it was complete and I inquired why they did not call. The guy said they did try to call, but I did not receive any voicemail from them on my end? Any shop doing a service repair would leave a voicemail for the customer if they couldnt reach them.So I went to the shop to pick up my Brompton, and the staff helping me was friendly. He stated they did a software update. I come to attach the battery pack back on the Brompton and still no power was indicated nor given to the bike. Meaning, they did not read my report on the issue of the bike or even TEST RIDE IT to see the issue I reported. The guy helping me looked clueless. It was a pure lack of attention or effort to service the bike. I told him the issue was still there and they would have known if they actually tested the bike instead of just doing a software update.The guy took it to the back to be seen by the mechanic and he came back out and said it was the battery indicator, as they tested it with another Brompton battery and the same issue came up. No power indicated or delivery to the bike. He says they will have to order a new battery indicator (under warranty) from London and could take 2-3 weeks. They would have known that if they actually tested the bike itself THE FIRST TIME and now Im without a bike for commuting even longer.I regret buying a Brompton and bringing it to service from Montlake Bicycle Shop due to the lack of communication and attention to detail. Well see if they actually manage to repair or order the defective part.

Great place to buy a bike or get parts and service for bikes that you own.. this store is part of the cycling history in Seattle..

The people, products, and service at Montlake Bicycle are great!In May I decided I wanted to look at buying a new bike, likely a road bike, and Montlake Bicycle was one of the shops I visited to test ride bikes that were on my short list. The team there provided great advice and the opportunity to test ride several bikes. Mike, was helpful and there was no pressure to buy one. I ended up test riding multiple bikes at this shop and two other stores all on the same day for direct comparison.Once I decided which bike I wanted to buy, a week later I returned to Montlake for one final check to make sure I selected the size that would be the very best fit. Covid was still impacting businesses, and limiting business interactions so I called Montlake about a repeat visit on short notice. Carolyn answered the phone, and agreed to let me drop by for a brief size check that afternoon. When I arrived, an employee named Michael took time to see me on two different size Warbird bikes and recommended the 56 cm frame. I could immediately tell he really knew how to size a bike for someone. There was no BS, just on target advice.Overnight, I digested the info., and returned the very next day to buy the bike. Once again, Michael provided sage advice that matched up perfectly with what two cycling expert neighbors had recommended, further confirming Michael knows this stuff really well. That afternoon he helped me with the purchase of my new Warbird, plus bike shoes, pedals, a bike pump, and cycle computer. He installed all the accessories while I waited, and then I was on my way with a new bike! Everything about the shopping experience and my purchase in early June was great!This past week I returned to Montlake to have my bikes 500 mile service check completed. Once again, Michael helped me out with a thorough check of the bike and adjustments. I only had to leave the bike with them for a few days, and then it was ready for pick up on the day it was promised.All of my encounters with the Montlake Bike team have been terrific. I highly recommend their shop and people.

Montlake bicycle shop is my favorite bike shop! The staff is super knowledgeable and kind. They have a great selection of bikes (reasonably priced - as low as $400 and up to $$$) and all the accessories you could need. Ive bought 3 bikes here in the last 3 years, for my whole family. Also, you get a free class on how to tune and care for your bike when you buy one. Love this place.

Visited 05/23. Gary and the other tall skinny guys were great, quick turnaround /fix. The stockier guy at the front of the store could use some work on his customer service.

My home away from home!

Really thoughtful, knowledgeable, professional staff. My favorite Seattle bike shop.During COVID theyve been great in terms of availability and turnaround.

Went there last week to test a few bikes. The team was super friendly and set up three bikes for me to test ride. They helped me find the perfect ride for me needs and I went in today to get it. They put fenders and a bike rack on, made sure I know about the new to me shifting and where I was going and I was on my way with my shiny new Salsa! The whole team is super knowledgeable and were happy to answer all my newbie questions! Highly recommended!!

THese folks are handling the coming and going of bikers in a wonderful safe way. I love all of you guys!

Fantastic bike shop! I was a novice to buying road bikes when I walked into their store last year and they did a great job of helping me understand what I was looking for, and set me up with a fantastic bike (and helped ensure it fit me well too)! They know their bikes extremely well, and do a great job explaining (and dumbing it down) for people like me.

Preface by saying Ive bought plenty of full freight gear at this shop, no problem paying MSRP. But I just walked out of the shop having paid $24.20 for two regular grade stock standard Giant brand tubes.Because of COVID I couldnt see the price before they were rung up, and then it seemed like too much of a hassle to ask for just one or cancel the transaction.These tubes are nothing special, similar available for 6 bucks online and $8 at most other shops. Bugs the heck out of me having shelled out nearly 25 bucks for 2 basic inner tubes, feel like I was gouged.Why would.i return to this store and spend $100s of dollars again like I have in the past? Ive even sent 3 people to the shop who have bought bicycles. But no more, like Alpine Hut, Montlake is now on my list of shops that wildly overprice small parts. Wont trust either with larger transactions.

Staff is fantastic!

If you are looking for great customer service, great bicycles, including helmets, gloves, safety lights, bicycle locks, etc., Montlake Bicycle Shop is the establishment for you. The owner, Neil, is a bicycle riding, purchasing, and maintenance expert. He will amiably, patiently answer any question you have, and guide you in the right direction for a bicycle and riding paraphernalia, customized just for you. The bicycles and products are all clearly high quality and very attractive. This shop will help anyone, men and women, looking for excellent bicycles and products. Also, the shop is well-organized, making it easy to see all its products and walk through it.

Dropped off a bike for a tune-up, when I came to pick it up the pedals were goneEDIT: They reached out after reading this review and offered some used replacement pedals

Was suffering from numb fingers and sore wrists when riding my bike. Went to Montlake for a bike fit to see if that would resolve my issues. Michael went through a very detailed process to get my bike to fit. He listened to my concerns. I am very pleased with the changes that were made to my bike, Now, after a 200 mile ride I am smiling and ready to ride again. I really appreciate the staff and there knowledge at Montlake Bike Shop.

Super friendly staff willing to try to fix anything without spending a lot of money. I took in an electric scooter and they were willing to try based on a YouTube video. Went back next day with a bike and they recommended a cheap solution. I have no idea what others are talking about, but I’m no bike snob.

Great experience test riding bikes. Mike was especially helpful in setting up and explaining the bikes. Would definitely recommend shopping here.

Montlake Cycles has been operating in this neighborhood for over 35 years! I worked here nearly 20 years ago as a bike mechanic and if anything it has only gotten friendlier over the decades. It is one of the nicest bike shops I know and Ive been in hundreds of bike shops around the world. :-)

Awesome friendly service.

USE THIS SHOP FOR ANY BIKE NEEDS. We personally rented bikes for our visiting friends but they also helped tune up our bikes. Fast. NICE. & Great music taste. We owe them a beer. CHEERS to a great business and amazing staff.

Had my bike packed here for international shipping. Just unpacked it and it was packed amazingly well, very safe.

Really great place! They helped me ship my box at no cost very friendly and helpful

I love this place. I first came in when I had my old Nishiki totaled after getting hit by a car. While they knew that bike was done for, they helped get me set up with a Liv Alight 3, which has been my dream bike ever since. I took it in for the 200-mile checkup with no issues, then came back a bit later to learn some quick brake fixes and replace the rear derailleurs. Theyre always helpful, they avoid upselling, and they treat me with respect, which isnt the norm for a woman entering a bike shop.Next month is my boyfriends birthday, and I decided to surprise him with a bike. The process was super seamless - I purchased the bike online, paid with PayPal, and got a call when it was assembled in the store. I showed up and Cleaners from Venus was playing, which made me love the place even more. Well be back for a 200-mile checkup and the Sunday morning maintenance class in the near future!

Super helpful and reliable even during the Covid lockdown.

This is my favorite bike shop in Seattle. They consistently provide lots of advice and information and service whenever I go in there. Great staff.

Thank you for your energy and attention to detail! You guys are a great community bike shop! Will look forward to my next bike purchase!Sincerely,Kevin Scott

Replaced my bike tube 4 times at different shops around Seattle and kept getting flats.These guys took the time to actually find the cause (a tiny piece of glass embedded in tire). Lifesavers.

Great selection of bikes and accessories. Mike Q. helped review the current two wheel offerings and selection of the most adequate floor pump. Thanks for the great service.

Incredible staff who care deeply about helping people find the right bike, and enjoy riding it.

I brought my Fulcrums in to have tubeless tires mounted and after I mentioned that I already have my own tires, the price to have them mounted went up to $75 for each tire. Ive since found a place to mount them for ~$20. I understand supporting your local bike shops, but not when they gouge you on the service if you dont bundle product purchases from them also. I wont be going back to get any more estimates.

Always the best. Great customer service. Love it. The best bicycle shop

While Montlake has an excellent selection of bikes and parts (and much more in stock than what you see on the shop floor), what really makes this shop special is the people that work there. They really care for their customers, whether you are new to cycling or are very experienced. All of the staff are cyclists and cover many different cycling disciplines, so they can provide great guidance.Here is one example of their great customer service: just last Saturday I rode my bike (which I did not purchase there) to Montlake to pick up some brake pads for it. They noticed that my frame had a cracked head tube and said it would not be safe to ride home. Since it was closing time and I live 18 miles away, they loaned me a bike so I could ride home safely. This is just one of many examples I could share about how they have personally connected with and cared for me as a person, not just a customer.

I use the shop for most of the maintenance I dont have the tools for. They do an excellent job and are good at suggesting lower cost alternatives for various parts and services. I appreciate this approach.During the summer months they can be very busy. I just lock up my bike and go across the street for a coffee and watch for the crowd to subside.

I really like this shop. I got great customer service.even though they where busy. Not only did I get my bike serviced quickly, for a very reasonable price, I bought a new one that I love. Went to several other shops before I found this one, and I have to say I sure am glad i did.

Amazing customer service and expert advice. Excellent small business that we will continue to support.

I went in for a free estimate to tune my new e-bike and they were able to fit me in immediately and spent about 30 minutes tuning my bike, then I was on my way.

I couldnt put my back wheel back on my bike, and they helped me right away, for free!!! They are all very nice people. Cheerful, friendly, kind. Thank you for your help!

I rented a tandem road bike for a day and rode around Seattle, it was an amazing experience. The staff is friendly and helpful. The bike was in great condition. The rental was a great deal!

Helpful people

Im really impressed with how they take the time to talk through all the alternatives even just for simple bike accessories. And Ive been consistently impressed with the work theyve done maintaining my bike.

Fantastic customer service!!

Rented bikes on a Sunday to ride the town. Their location was great and we were able to get to everywhere and back on various bike friendly roads and trails. The bikes we rented were like new, actually one was brand new. The bikes came with a pump, tool kit, and spare tubes. (Thankfully we did not need them) Additionally their prices were the best around and the day fee including a lock and helmet were cheaper than renting elsewhere for a few hours. Then to top it off since we couldnt return in time 4pm on a Sunday the owner arranged for us to drop off the bikes @ his house! Talk about going the extra mile! Thanks for a great day of riding!

Super knowledgeable, extremely capable, not judgemental in the slightest. Awesome bike shop.

I bought my bike from here earlier this year and this has got to be the least pretentious bike shop of all time. Would recommend anyone to buy their next bike from Montlake Bicycle Shop!

Rented two bikes my week in Seattle -- a Bianchi road bike and a Salsa full suspension. Both bikes were great. Service and attention by staff was first rate -- despite how busy they were any time I was in the shop.

Great friendly service.

Neil and the gang are so helpful, thoughtful and accommodating! I rented two different folding bikes, a Dahon and a Brompton. The staff was knowledgeable and enthusiastic. Neil spent lots of time with me to get me comfortable with both brands. The rates were very reasonable and I will definitely go back to them next time I am in Seattle.

I spent a month shopping for a bike. It was a slog. My experience at REI was terrible (they told me they didnt want me to break a nail adjusting my own seat), and generally I felt treated like an idiot by bike salespeople because Im not a super experienced cyclist, and there was a lot of gendered nonsense too. Montlake was the only place where I was treated like a person and a peer. Highly recommend buying a bike there.

It was a wonderful place to fix the bike supplies and give them stars because of their star

Nice shop, friendly and helpful staff. nice selection and variety of products, too.

Great rental experience ! The people who work there are very helpful and knowledgeable. I highly recommend !

Long wait for help, expensive mtb rentals, indifferent staff. Ended up breaking a small part on my rental bike (rear derailleur hanger) and the guy checking me back in was more concerned about the bike and didnt even ask if I sustained any injuries in the crash. The bikes were top notch, although I had to tighten the back wheel almost immediately after I started riding and the hydraulic brake system was not functioning normally which almost led to several crashes. Upon reporting this to the shop they gave me a funny look and did not offer a discount or coupon for my next time (although Ill probably not be going back anyway).

Great place. Walked in just looking but walked out with a new ride! Great job and great people.

Great experience whenever I go in. Most recently my bike got hit by a car, and I needed my bike checked out after the collision. They were very friendly/helpful and did a thorough checkup with some small adjustments and made sure I was good to get back out and ride.

1) Pay Tax, 2) Support your local bike shop, 3) Buy from Montlake Bicycle Shop.Full disclosure, Im a bike guy, so I invest in bikes. Having recently moved to Seattle, I decided to treat myself to a higher end titanium commuter / gravel bike. Notwithstanding the pro/con of Lynskey - that is the path I chose. I was going with a fully equipped Ultegra Di2 component set, and like everybody else had the choice of buying direct from Lynskey and avoiding the $500+ sales tax, or buying from my local shop. I opted for the latter for a host of reasons, but in this particular case, it is worthy of saying why. Over the years, Ive learned that the bike fit is as important as the bike itself, and rather than just doing it myself, I decided that the specialists at Montlake would be better at it. I also really like the implicit warranty that comes with the bike - i.e. first tune-up, cable tightening after initial stretch (albeit that this doesnt happen too much with Di2). Now in my case, here is where things got interesting. Lynskey true to unscrupulous form heavily discounts their bikes which made the offer too good to pass up. As I was talking with Gary at Montlake, he pointed out that he would order the Shimano components directly from Shimano because they had totally revamped the groupset, and the new one was worth the wait. Pricing was the same, just new and improved. (first improvement over buying direct from Lynskey, i got upgraded components). Second, Gary set me up on their fit machine, to ensure i got proper stem length, frame size, etc. (second improvement). My order was entered, with a 50% deposit (very sizeable, but if i ordered online, i would pay in full - so actually better). When the frame finally shipped, it turns out the components were on back order...like serious back order..... Gary suggested a novel albeit painful work-around...lets put on the components of your older bike so at least you can ride something in the rain. Albeit horrific components, at least i was riding....(moving components free of charge). Gary also set me up with a loaner rack for my panniers which actually was brand new, but not the titanium one i wanted (third & fourth improvement - got me up and riding and with a rack). As the back order months went on, I was getting fairly uncomfortable in my fit setup as I didnt do the whole pendulum, knee alignment, handle bar & saddle adjustment assuming it could wait till the new components came. 4 months in, I broke, and asked Gary if he would do the formal fit.... he did, and even changed out my stem (fifth improvement). Seven months later, the components finally arrived - Gary set me up with a loaner bike - free of charge, and took in my lynskey to do the conversion to di2. (sixth improvement). Gary said early on, at least when the new components came in, it would be like having a new bike all over again...he was right, its riding awesome (albeit my old component bar was very very low).In a nut shell: for $500 in tax, I got significantly better components, a temporary setup until the parts were in, a professional bike fit, a loaner bike....and a lot of self-guilt from the bike shop which a web site just cant give you. My principals aside, would I take this trade again...better believe it. Did they discount the bike, no! Did i get every pennys worth - damn right! These guys are awesome.

Great shop, great folks, my bike shop of choice.

Because I called yesterday for a bike box, and they, said I could have one. And there was one.

If youre looking for good service on your road bike, this is the place. A bit pricier than most, but they know what theyre doing.

Great service, knowledgeable help, purchased 2 ebikes here.

Weve needed air for bikes and strollers a number of times and theyve been super-helpful and friendly. We bought my childs first bike here and plan to return for future family bike needs.

I love this place! Super helpful!

Friendly, informative, and helpful. GR8 experience.

Super overpriced

We were 10 people trying to rent bike for this afternoon. Only 24h rent available. Very bad treatment. They tried to rent bike from another age. Very expensive for 3H (30 to 50 $). Try another one .......

Indifferent owner. Does not care about market prices, so it is expensive here. Better off purchasing online. Same equipment way, way lower pricing. 30% premium to shop here. Do your homework.

Good spot to check out some bikes.

Very friendly, knowledgeable and helpful :😇

Staff are knowledgeable and actively helpful.

Trustworthy and high quality service

Great staff. Very friendly.