Came in with my subie and fixed my issue within a hour. Very fast and knowledgeable guys and very honest. Also called me to show me some other issues which I wasn’t aware of and good pricing. Will definitely be coming back with any other work needed.

Great honest mechanic! My daughters car unexpectedly broke down near the shop, they got us right in and fixed everything for a very fair and reasonable price!

Duy and his team are Phenomena in customer services and if auto class needs replacement or something else that others professional provided, Duy will redirects to another shop service that does. Satisfactory is the result along with pricing, Integrity, honesty, work ethic, Helpful tips and friendly services that are above and beyond .Would definitely recommend your vehicle inspection and services done here, one stop and complete auto repair.Gratitude 🙏🏽

Most honest mechanic in town. Fair prices. I take both my 3800 buicks to this shop and they always do good work for fair price

Wanna trust a mechanic? Come here.

I live by this business. Today I was walking on the sidewalk when one of the workers started backing a car out without even looking. Never noticed me and I was literally right next to the car. Continued to back up and then turn the corner to move the car to the back or something. The man did not pay ANY attention to me and almost hit me if I did not stop and notice a car coming right towards me on the sidewalk! I would have walked in there to say something but I had to get to work. I thought it would be better for everyone to know how unprofessional this establishment and how they almost hit people with the cars they’re working on.

Excellent work. My car drives smoothly now, and no more grinding noises are coming from the transmission.

Inexpensive and trusted. Been going here for 6 years.

Eric the owner of this shop is probably one of the most HONEST mechanics that I have ever met. He tells you the truth and will charge you what he said.... NONE OF THAT.. We had to also do this.. thatll be an extra $139.00 !!! I HIGHLY recommend him, my entire family goes to him now.

They gave me a drop in flexible appointment for what I needed right away.It was worked on it in a short amount of time and did a great job.They were so fair with the cost charged, I was amazed.I will be going back and have only heard good things about them fromfriends and family.Thank you New South West you are wonderful!

The Asian who works there so rude . I asked to estimated to replace spark plugs . He acting very rude. He samsh my car when I told the fee for the replacement . I dont recommend the anyone to go the there .

The experiences Ive had have always been good. No damage to my car as others have complained about, and they always find a way to fit you in and keep their prices fair. Interesting that one guy says acting as if he doesnt understand English....but most likely the guy was talking so fast or using phrases that simply didnt make sense enough for Duy or his workers to gain context from, plus one of his workers does appear to have a slight hearing issue. Speak patiently and clearly and youll get great service. Or try learning Vietnamese and dont pretend you dont understand it.

Best mechanic in Seattle, and his prices are amazing!!! Great guy too, Duy

Very professional, knowledgeable, thorough, reasonable, auto repair shop.

The owner kindly took a look at my issue and resolved it, free of charge, within minutes. It wasnt my first positive experience with New Southwest Auto Repair, and its safe to assume it wont be my last. Thanks again!

Pros: cheap workCons: they damaged my girlfriends paint while installing a new water pump and radiator. It was obviously new damage and quite significant. He REFUSED to acknowledge it and kept pointing to the work he did. Acting like he didnt understand English. Then tried pointing to another existing scuff on the wheel arch and tried saying oh what did we do that too? Like Im an idiot, no, we knew that existed and we had pictures of the car taken literally a few days before... no damage to hood. He will be hearing from a lawyer soon.DEFINITELY NOT WORTH THE TIME OR MONEY I SAVED. I COULD HAVE DONE IT MYSELF BUT WAS BEING LAZY!!! NEVER AGAIN!!!

Not much to say that other people havent. Duy is awesome! Hes a great mechanic and about as nice of a guy as they come. Ive been taking my pick-up there for about 10 years now. Some highlights include:Not replacing things that dont need replaced - I took my truck there once and said, Will you please tune this up? When I came to get it the bill was about $100 less than hed quoted. Why is this so low? Oh, when we got in there it looks like we replaced the xyz the last time, so it was still good.Offering alternatives - When my seat belt didnt work anymore he said, If I do this for you, I have to get the part from a dealer and its going to be about $800. If you can find the part, I can put it in for you for about $100. A friend of mine helped me locate it on Amazon from a seller for about $100. Six hundred dollars saved.Going above and beyond to help - I came out to discover that someone had tried to steal my car - ugh. There was no way I was getting it started with the mangled ignition. Duy knows that I live really close so he sent one of his guys over to my house to see if he could get it started and get it to the shop. When he couldnt, Duy arranged for a tow to come get me. Then called salvage yards to locate a used steering column to save me a lot of cash.Dog lover - Yes. He has guard dogs. I know that some people take issue with this, but those dogs are greatly loved, have a nice run behind the shop, and get more attention and better food than a lot of dogs I know that live inside. When they had puppies, he gave me one...who is now a 75lb ball of whirling joy and curiosity, that tries to drag me into the shop to see him every time we walk by.Overall, this is an A++ place. Great people and service.

I had a major problem with them leaving their guard dog out all night long in the cold of Seattle. The dog seemed friendly and showed no signs of hostility but, the poor animal was left out, pawing at the fence with signs reading Beware of Dog.

I had 2 mechanics before I went here and so far I’ve been bringing in my Chevy Silverado (2000 1500 v8) in full faith to this shop, great knowledge and great respect for customers so definitely the people’s choice id say for this business. Definitely recommended

Best auto shop ever! Duy is a seriously good guy, always takes care of my car like its his own.

You want honest, reliable, and best bang for your buck!? This is the place. Ive been coming here for the last 10 years. Duy (pronounce Do-e) is honest and will recommend repairs or maintenance, but will never pressure you. Even if you bring the car in thinking that there is a problem, hell take a look at it, and if that wasnt the case hell tell you. They get a little back up, so it is best to bring your car in, and leave it for the day. This place is usually cheaper by at 20-35%. Had a timing belt and water pump done for a 2004 sienna: $600, dealer and other places wanted $1000+.

Im not recommend anyone to fixed thier car here .

Dewy is the best, you will not find a better place to take your car.

FAIR WARNING: make sure to take pictures of your vehicles BEFORE you take it to this place!! Luckily I took pictures of my jeep before bringing it into this dump (from the outside it looks like a low key chop shop and the service fits the appearance). So when they did over $500 in damage to the front of my car from dropping heavy parts and scratching up paint, I had something to show the insurance company to go after this scam artist.

Always dependable and knowledgable. I trust these guys and appreciate their speedy service and thoroughness and fair prices. Thank you Duy!

Great service,honest workers,low prices and done a good job.

Friendly people, family owned business, and very reasonable prices! Will return for auto repairs.

Good service affordable prices

Attitude disrespect customers

Great auto work

Very good and helpful

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