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Verizon Authorized Retailer – Victra
100 Viewmont Mall K #15, Scranton, PA 18508, United States
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Verizon Authorized Retailer – Victra
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To
Review №1

The young lady, Tatiana, was very helpful and patient in a very challenging environment - a busy and noisy mall kiosk. She gave me good and HONEST advice. Finally, she gave me the distinct impression that she enjoyed her work - a rarity on this day and age.

Da
Review №2

Worst experience of my life over a SCREEN PROTECTOR, felt like I had to protect my LIFE working with the woman at the Verizon in the viewmont mall. Her nails were much longer than her patients and her attitude as rotten as her stench. 0/10 do NOT recommend.

Ke
Review №3

Allie is wonderful! Super sweet and to the point. I’ll always be with Verizon.

Da
Review №4

Tatiana switch my account to a business account, which Noone ever told me about before. Now I will save money every month.She took her time showing us about our phones and updating them.

Cl
Review №5

Her service is top notch! Very professional and informative. A very engaging person.

bi
Review №6

I was there an extremely long time, 3 hours, but Tatiana was pleasant and professional.

Sa
Review №7

Doug from Verizon was beyond helpful and kind! I highly recommend him and the entire staff anytime you ever have a issue with your phone. He helped me when my phone was broken and helped me find a new phone and was just simply amazing! He is very personable and knows technology very well! Great job Verizon guys! You made my weekend way less stressful and have a customer for life!!

Ji
Review №8

John was extremely patient even when things did not go exactly right the first time he took his time to explain everything to me so that I fully understood!

Ni
Review №9

Tatyana was so rude and unmotivated to help us yesterday. I would have been better off going to an actual Verizon store

ch
Review №10

He was very nice helped me with everything I was asking and got me my new phone 10/10

Jo
Review №11

Great experience upgrading our phones. Doug was very courteous, knowledgeable, professional, and down to earth. I was impressed that he took the timeto explain all of our options with the phones as well as our plan to make sure we got what worked best for us. Well done Verizon!

Mi
Review №12

Answered ever question and got my girlfriends new phone updated and ready to work quickly

Cl
Review №13

Much more efficient and better customer service than I ever received in one of the corporate stores.

Ma
Review №14

I was not looking forward to upgrading our phones but, the whole experience went far better than expected. Its nice to know that the pros at Verizon took the time to make sure we were satisfied. Great job Doug and Dejan! You guys are top notch.

Ni
Review №15

John at Verizon was awesome super helpful and made the experience fast and efficient.

Ka
Review №16

I got the iPhone 11 at Verizon located in the Viewmont Mall and Doug was so helpful and kind to me. He was so patient with all my questions and helped me pick out the right plan for me so I could save money. I would highly recommend.

Ed
Review №17

Outstanding customer service here at the Viewmont mall, Dickson City, PA shared by two employees and Doug their manager, who is completely knowledgeable/informative and can even give you all the pros and cons of the other providers, especially TMobile where he previously worked for years.Hats off to you guys for making my dad’s and I experience very smooth with the purchase of our new iPhone 11s right before the end of the year👍🏼👍🏼A bigger kiosk(or even store) should be considered for these guys in this coming new year!

An
Review №18

Doug is the best went above and beyond with my new phone. Christian was very helpful and patient. best choice ever going to Verizon!

Se
Review №19

Doug was super helpful and patient with me. He did everything he could to help me with the process of getting me a phone. I’m very happy with my experience! 😊

al
Review №20

Dejan at the Viewmont Mall Verizon Kiosk in Dickson City, PA, went above and beyond to save me every penny possible! He is respectful, accommodating, honest, and very knowledgeable!I had a wonderful experience and will always use this store for all my Verizon needs! I highly recommend asking for Dejan!

ry
Review №21

Doug and Anthony did an awesome job at helping us get new phones. They were very helpful and explained everything completely

Kr
Review №22

Dejan was Very helpful. He had me set up with 2 new phones and lowered my monthly bill by reviewing my plan.

Th
Review №23

After Sams club botched switching me from att to Verizon, Andrew at Verizon fixed everything. I wish I never went to Sams, and just went here. Professional, courteous, and helped a new customer out. Best Verizon person I dealt with so far. Go here for your next phone. Dont go to Sams unless you want heartache and headache. Thanks Andrew!

Th
Review №24

Anthony is very patient and extremely knowledgeable. I would highly recommend see Anthony if you need Verizon, at the veiwmont mall.

Ki
Review №25

Doug and Kimberly in the veiwmont mall where amazing and helped me with all my questions and setting up both my phone . The service was the best I had with Verizo .

Za
Review №26

My experience here was a great time, the manager did a fantastic job getting me set up with a new phone and switching to verizon.

Ju
Review №27

Knowledge and friendly staff. Dejan helped us to get the best deal possible.

Mi
Review №28

The management is horrible, corrupt! I wont go back especially after learning the best associate they had only trustworthy one Korinne was pushed out! Beware only trying to rob you for your money!

Sa
Review №29

Dejan did an amazing job getting my new phone and service started! Highly recommend Verizon & Dejan

ju
Review №30

Doug, Anthony and Djan are always very helpful. When we couldnt get help at the verizon store we came to Victra and as always service was quick and helpful.

Br
Review №31

The worst experience I have had with a Verizon store. Not only are they deceptive and ignorant, but they not helpful in any phone related questions or concerns. This kiosk is only out for money and cheating customers to help.I will not go back and I definitely will no recommend to others.

ni
Review №32

DJ and store manager Doug went out of their way to help me with a problem I was having with my phone. They are very professional and answered all of my questions. Kudos!

Ke
Review №33

The guys were patient and fantastic. They explained everything to us . We had a great experience there.

Fr
Review №34

Doug was very helpful in helping me find a phone that met my needs.

Mi
Review №35

I m very satisfied with the service I got ... Dejan explained me very nicely and the way they took care of customer... it just so amazing...

Pe
Review №36

Kim was very helpful getting everything transferred over to my new phone.

To
Review №37

Dejan Is the man! He doesn’t quit through any situations and makes sure that all his customers leave happy and satisfied!

Ma
Review №38

Had an unexpected issue with my daughters iPad this morning and deciding to stop in and ask them before I headed somewhere to see about getting fixed. AWESOME AWESOME customer service. They had the best deals and helped me out in so many ways! Dejan and Andrew were soooooo awesome! I drove poor Dejan crazy and he was great to deal with! Thank you so much guys!!

Am
Review №39

This is the very worst verizon kiosk i have ever been too. The one gentleman could not help us at all. Ordered a galaxy s10 online and was supposed to pick it up there. Arrived at the location for us to be told that they do not have the order because there system and verizons system were not communicating and our best option is to cancel the order or theyll let us know when its in there maybe by Tuesday. Now we live about an hour away and we dont make it down here often. They were not trying to help with any sort of solution just seemed like we were abother. Needless to sau we will never be going back there again.

Gr
Review №40

Dejan was very personable and professional, handled a very rude customer very well while I was conducting my business. Explained everything I needed to know about my phone and supply purchase. Hats off to him!

Sa
Review №41

Quick expert service got a great deal on my phones

Ju
Review №42

ANTHONY WAS AWESOME HE HAS HELPED ME SO MANY TIMES HE HAS ALOT OF PATIENTS I REALLY THINK WE ARE BECOMING FRIENDS HE IS VERY SPECIAL ME BEING A SENIOR CITIZEN

Ka
Review №43

Doug was very helpful, very kind and honest. Excellent service!!!!

Do
Review №44

Very satisfied with customer service and knowledge of products!

Ch
Review №45

Knowledgeable and helpful staff. Unfortunately they have a poor selection, but thats to be expected for a mini store. If I need a huge selection, I head to the one up on the main drag.

Mi
Review №46

Typical wireless store. Set aside some time to complete your errands here.

Jo
Review №47

90 minute wait and dissatisfied with the customer service

Information
6 Photos
47 Comments
4.5 Rating
  • Address:100 Viewmont Mall K #15, Scranton, PA 18508, United States
  • Site:https://victra.com/?y_source=1_NTg4OTc3OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 570-591-1790
Categories
  • Cell phone store
  • Internet service provider
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:Closed
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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