I just purchased a CPO 2019 Highlander SE. My sales consultant Jenn Colon was all around great to work with. I was out of town when I saw the vehicle on the website and she helped me reserve it until I got back in town. She is professional, calm, kind and takes really good care of her customers. Her after sales attention is what impressed me the most as she recovered items I forgot in the car I traded in and also offered to fix a nick on the body of the one I bought that I only discovered once I got home; that’s the litmus test of a dealer rep that wants to win long term loyal customers, and Jenn passed with flying colors. Thank you!

Greg Stevens was a Great to work with! He got me in my new 4Runner with the right deal! He communicated well when their system was down. That was much appreciated because we live 40 minutes away and did not have to wait at the dealership for the system to comeback up. The whole process was quick and easy. I will definitely keep Greg in mind for future purchases. Thanks you!

My salesman Greg S. was great and made the entire process quick, easy, and did most of the process over the phone/email. This was great for me because I was driving up from 2 hours away.

I had the pleasure of dealing with Matt in purchasing my Toyota Tacoma and recommend working with him if you can! He is very personable and was thorough from start to finish. His transparency is refreshing. Aaron also helped with the financial end of things. He was also very personable and made sure I understood all the details. He made recommendations that fit my situation which was greatly appreciated. This was the best car buying experience I have had thus far! The process was smooth, easy and I felt completely comfortable every step of the way. Thank you for a wonderful experience!

Two weeks ago Before I buy the car I checked the reviews and I talked with Greg Stevens. He was really great and sweet. He worked on our options based on my budget and finally fixed the best offer to us.Thank you so much Greg!!

We wanted to buy a RAV4 Prime from another dealer but concerned with all the extra costs. I emailed and called Andy Ranione. He was kind enough to explain that the charges were for after market parts that were very overpriced and unnecessary. Although it was not easy...Andy secured a Red Prime for us!Brent Livingston helped us with the purchase and made sure that no one test drove or even sat in the car! He was knowledgeable and very efficient. As was the financing.Overall an excellent experience...would happily recommended purchasing a vehicle here!

My saleswoman Jenn was ABSOLUTELY amazing to work with! She was very kind, helpful, and accommodating. If you’re planning on buying a car here definitely ask for Jenn Colón to help you!Thanks for being awesome Jenn!

We had Gregg as our salesman and he was reallllyyyy nice and sweet. The person we had before did not made the down payment for my car that I wanted and we ended up losing it but we were switched over to Gregg and he offered a really nice vehicle that made everyone in the family super happy. Thanks a lot Gregg! I love my new ride!

Was at Lia many years ago and had a terrible time. Hence I was reluctant to return. But I was greatly surprised. Great salesman. Not pushy but responsive. Everyone was pleasant, respectful and helpful. Went smoothly and I would recommend Lia to anyone.

One of the best service experiences Ive had at a dealership. The staff was courteous, personable and timely. I will certainly continue coming here for all of my service needs.

Came in to get an oil change and tire rotation. Very friendly staff and I was quite surprised by the price for services. Quite nice?

Wonderful used car buying experience! Alex Nichol was easy to work with and made the process very smooth and went above and beyond my expectations. Andrew Smalls assisted with the purchase and was very responsive to my needs and questions. Would definitely return to Lia Toyota to purchase my next vehicle.

I felt like everybody was really accommodating and nice. I moved from Utah and they were very patient while I tried to gather the necessary documents and cashiers check. I worked with Greg Stevens who gave me his phone number to text updates about documentation. He was very nice and easy going. Now I’m able to start my new job with a new car and no worries.

Greg Stevens was so easy to work with, no confusing sales talk and found us a great deal on our new Sienna. Highly recommend...

Traded in our Jeep for a 2017 Tacoma. We had a good idea of what we wanted but John Koerber and the entire staff was Very helpful and friendly. The facility was clean, everyone was wearing masks and wow a lot of pens so people were not passing them back and forth. Its the details and in todays climate I appreciated everything there. Best of all I Love the Truck! Thank You and I appreciate the entire experience. It was very smooth.

Greg and Nick went out of their way and got us into the vehicle we wanted. Great to work with. Check it out. Worth it.

Salesman was a Mr. Matt Miller. He was easy going and worked with me to get a good price. Got a certified pre-owned 2019 Corolla for a great value pretty quickly and without hassle. No complaints.

Very polite and helpful. No sense of being rushed or pressured

Excellent buying experience! My salesman, Dom Gines-Baldwin was great. No pressure and easy to work with. When picking up the car, even the financing person was great which is highly unusual!

I had my car serviced here for an inspection, oil change etc. Rodney was my service advisor. He did a great job. He was friendly and knowledgeable. I was able to work from the dealership as they have excellent WiFi and plenty of places to sit and log on. I’ll definitely be back.

For being a first time car buyer, Greg Stevens took care of everything I needed. Going into the process, I thought it would be a take a while and be a long process, but with only 2 trips to the dealership, Greg had everything set for me. He was very professional, as well as helpful. I would highly recommend him to everyone I know looking for a new car, he went above and beyond for me! What a great experience! Thank you Greg!

Brent Livingston was awesome to work with in buying my first car. He answered all questions and made the car look really great. Thank you Brent!

Greg Stevens did a wonderful job got us in and out in no time. Being of Vietnamese most people won’t help us. Not Greg he is the only reason I bought that car. Wow great job. Highly recommend him

Jenn Colon was very professional and helpful with our car purchase.

The rental person scott was super helpful. I was able to order a car last minute on a holiday weekend and extend the rental. Car was very clean and brand new

Had a great experience with Toyota of colonie. Dominique my sale person was just amazing. Pleasant, patience. He’s a local young man, which I was happy to give my business to. He was able to give me a great deal on my trade in. Dominique took care of everything for me. He was efficient and My time spent there was not drawn out. Nick the finance person was able to do even better with my interest rate and threw something in for my new car that made me extremely happy. This is my 2nd Toyota I have purchased from Lia Toyota., both experiences was pleasant. I also highly recommend Dominique for your sale person. Once again he is driven to give his customers a happy, satisfied experience.

Amazing and professional customer service by Greg Stevens! I was able to do most of my transaction by phone and email so that when we arrived at the dealership my sons new car was ready to go! Everything was well organized, easy to understand and almost 100% paperless which I love!!

Managment is poor and lack of masks and safety is a issue,here is my merit,so dont talk down to me,all it takes is 1 picture

I recently purchased a 2021 Highlander. I had an amazing experience, from beginning to end. Matt Miller was my salesperson and he was so helpful and informative. Not pushy at all. The other staff I encountered were also wonderful. Aaron and Kristian were great, kind and honest. Everyone seemed so genuine. I did not feel like I got “sold”. I felt respected, and like I got a very fair deal on my amazing new car.

Superb and excellent 10 stars for stevens he is so nice

Great experience!! Jim in sales was awesome! Took the time to understand my needs and was very helpful throughout the process. Aaron in finance was very respectful and went Over all the paperwork and made sure that I understood everything! I will def return to Lia for my next purchase and will refer friends and family! highly recommend!!

Worst experience ever. I was trying to sell my car and I couldnt get any confirmation of an appointment. Online assist told me they gonna call me but never receive a call. Through emails I requested 5 times and all I got are auto-replies asking if my email address is correct, nothing else. I then walked in, and they just took my name and put me into seats without telling me how much longer I need to wait. Sit in there for 30min and nobody ever show up. Its a total waste of time. How the hell do they even do business

Terrible service. Incompetent management. Walked away from a deal due to poor customer service

Great customer service! Greg Stevens was professional, courteous, straight-forward, and efficient. He made my first-time car buying experience so easy and enjoyable! If youre looking for a great deal, look him up!

So many good things to say about Alex and his team at Lia Toyota of Colonie. As a recent graduate, Alex helped me get everything I needed so that I was able to get the car I wanted in a reasonable price range, and also in a way that allowed me to do it all on my own (meaning no help from my parents). His communication, assertiveness and genuine interest in helping made the process quicker and easier than I ever couldve imagined, especially during these strange times. I would definitely go back to Alex and his team!Also would like to mention how amazing Natasha was in helping me get the best, most affordable insurance plan. She was so helpful and informative. Im confident that she truly found me the best deal with my safety in mind!Thank you guys, I am one happy girl!

Great service for all Toyota cars. Kids love it, free ice asking

I dont have the time or energy Google, but you asked so Ill keep tell you...This place was horrible. Ive never experienced anything like it.Youll be asked if you need help faster wandering around Walmart than at Lia.When they do ask what youre looking for, they note or and sit you down to wait for ~30 minutes only to have the sales person tell you they have nothing that was on their website, they dont have then vehicle you told them you wanted, but dont worry, theyll put you in something completely different. No thanks.On that note, they had vehicles on their site that sold days ago and werent taken down yet. Vehicles on order, a month out, that were presented as being on the lot.Such a massive waste of time, and time is more valuable than most things in life.

Greg Stevens and Aaron were great to deal with. They went out of their way to help get me in the car I wanted.

My experience at Lia Toyota was great thanks to my sales consultant Austin Wark. He was so friendly and knowledgeable that I was able to quickly find a car. Overall experience was great!

Took the wifes car in for service. Back brakes. To much red tape for service advisor to set up car. Friendly guy handled well. Service as expected. Selling of extra services over the top though. Some needed. Some unwarranted. Would bring car back as it was done quickly and efficiently.

Thanks to Greg for a very easy and enjoyable car buying experience

We had an excellent experience leasing a beautiful 2021 Toyota Corolla. Tom Pottenburgh made the process very quick, smooth and enjoyable. If you are looking for a car I highly recommend Tom at Lia Toyota! Thank you Tom.

Thank you Kermit Salfi! Our experience at Lia Toyota was seamless. The 2021 Highlander is just awesome!

This was my second round of leasing through Lia Toyota. The customer service was top notch! I went to a few other dealerships to try out other options before returning to Lia. Their COVID protocols and attention to detail were well above most other dealerships in the area. I worked with Kermit and Aaron for a second time, and their knowledge and expertise go above and beyond. They got me into a brand new 2021 Highlander with ease taking all the pressure and frustration out of purchasing a vehicle. I knew that I was in great hands. I highly recommend heading to Lia Toyota - you will not be disappointed.

I purchased new vehicle June 3rd. Advised finance employee Nick Simeone that only additional costs I wish to incur are for GAP insurance. Signed documents. Never received copies of anything. Have requested multiple times from Nick and GM Donato Benevento to send me the documents. Gave alternate email address and have also received multiple emails from Lia Toyota without an issue. I went to refinance and was advised that my loan was an additional $3000. After several unreturned calls to both Nick and Donato, I was advised that additional cost was for an extended warranty. I finally received call and Nick said that I signed for it. I told him that I distinctly said GAP insurance only and again advised that I still have not received copies of signed documents. I was able to fill out paperwork to cancel the warranty but am still waiting for money. Nick said no longer in Lia Toyota hands. Was advised by warranty company Zurich that Lia is responsible to send money to bank and put on my loan once refund is processed. Have called Donato Benevento and left at least 4 messages requesting a call back and have never received one. Also, I was sent through the mail, signed by Donato, paperwork to purchase an extended warranty. If I have already signed for an extended warranty, why would I receive an offer to purchase an extended warranty. I have filed complaints through BBB and NY State AG. I am seeking repayment on my loan of the cost of warranty and the interest that I have paid on that amount.

Fast service clean i liked my car that i bought there

Greg took great care of us over and beyond. Was perfect honest even Nick the business manager was great

Not a bad experience here, prices are fair but selection is limited. Salesman seemed like he didnt really have the time even though there werent many cars on the lot.

Very helpful I like the complementary ice cream 🍦

Our latest experience buying a car from here was with Thomas Pottenburgh. Tom was incredibly great to work with and understanding. He didnt pressure us and helped us get a great deal. Highly recommend.

Was looking to purchase a used vehicle cash and I was taken for granted. Dealer showed no interest on earning my business, never got a phone call or anything. I leased a vehicle here before and I thought they would appreciate a repetitive customer. I took my money to Keeler in Latham and I was happy i did. I found I nice SUVThanks Keeler for appreciating my business and honor me a 100 referral for sending another person to purchase a vehicle!

The service advisor who took care of us, Arthur, was excellent. Amazing service.

Dominique Baldwin did a great job assisting me with purchasing my new vehicle. Highly recommend dominique!

My family was looking to purchase a 2021 RAV4 and throughout our car search, we looked at every dealership around the capital region. When we met with Mr. Greg Stevens, he was beyond professional but also very patient with our search process. Furthermore, Mr. Stevens helped us throughout the whole process to ensure the vehicle met every one of our needs and at an amazing price. This is the third vehicle we have purchased from Lia Toyota and we couldn’t be happier. We had a great experience and highly recommend Lia Toyota and Mr. Greg Stevens.

Greg took great care of me amazing guy he made sure everything was done right

So the time came for me to look for a newer vehicle. After looking around at all options, I decided an AWD will be for most, and economic as well. I love Toyota’s. I came to Lia Toyota, where I found what I was hoping for In a vehicle. I think the best part was not the vehicle it self but the sales rep Mr Gregg Stevens, he went above and way beyond my expectations he was very patient in making sure I was pleased with my vehicle Mr Stevens not only had the know how but showed all about the new tech, did I mention the cup of coffee he made me the perfect ratio in cream and sugar what a great experience thanks Gregg

Andrew and Matt were a pleasure to work with. They are knowledgeable about the car, made me feel very comfortable and confident that I made the right decision in buying a new car. I would recommend them to anyone looking for a car. Thank you.

I am a longstanding customer of Toyota. We have owned/leased 4 camrys over the years, 3 of which have come from Lia Toyota in Colonie. Not only do they have a great product but the staff, salesmen and financial professionals do an excellent job of getting you through the process quickly and efficiently. My newest purchase was a Rav4 XLE from Nick Spoltore. Nick did an excellent job from start to finish. I appreciate the communication and time he put in to make sure I had a great experience and was happy with my purchase. I would highly recommend Lia Toyota of Colonie and Nick for a Toyota car, truck or SUV.

Very nice salesman, Vin. He was very helpful .

Bought a car from Greg Stevens. He was very professional, took care of us well, and worked fast. Compared to other dealerships, Lia had some of the best prices around.

My experience at Lia Toyota was Awesome!!! Arthur Palazzolo took real good care of me!! He is The best!! Am so thankful to him! Would definitely go to him again in a hearbeat!

We have been leasing cars from Lia Toyota for almost 10 years now. Kermit Salfi is our guy! He is knowledgeable and does a great job communicating with you and finding out what you are looking for and finding the right vehicle for you. Kermit was able to find me a brand new 2021 Sienna, just days before my old lease ran out. We have been and are very please. We recommend Lia Toyota.

I just leased my third car from Lia Toyota. Their sales staff always go above and beyond. John Koerber was great to deal with through the entire process. Once the lease was signed he spent time to make sure that I understood all of the features of the car and how they worked. I will never go anywhere else for my cars or service. Lia Toyota is the best!

High pressure warranty sales pitch.They must not think highly of their 2020 highlander.They try to scare you in purchasing extended warranty. there are over 2000 sensors and if any of them fail it may not pass inspectionI asked just how bad are the Toyotas maybe I should not buy it... I blocked there emails that I get all the time plus unsubscribed. Plus text messages.I still get stuff in the mail about what if transmission fails might cost me $5546.94. This car just turned 5000 miles. Time to turn it in doesnt sound promising. Time to go back to Hyundai 70000 miles in 3 years not 1 issue

Bought my first car here, traded my handed down 07 pathfinder for a 2020 corolla, I loveee it and the process was so much easier than expected

Great buying experience at Lia! Purchased a 2021 Prius Prime LE. I knew exactly the car I wanted and Greg Stevens worked with me to get a really great price. It was definitely worth a 120 mile trip to work with Greg. Smooth and professional all the way!

Greg Stevens got us in and got us out in the same day with a new vehicle. He was fantastic to work with would defiantly come back.

2021 Toyota Highlander purchaseThe purchase process was one of the easiest I had experienced. I worked with Tom P who was professional, very responsive and extremely informative yet never pushy. I would absolutely work with Tom again for purchasing another vehicle!The only negative through the entire process was in the final paperwork stages. I was offered a warranty that appeared to be at a very good rate - calculated based on an increase to my monthly payment. After getting home and realizing my payments seemed a bit higher than they should I realized they charged me for the warranty that was almost 4 times what I understood it to be. When discussing with the finance manager following the purchase I was told I probably compared it to a payment w a different interest rate (yet I had confirmed my rate long before finalizing the purchase process). Certainly felt like a bait and switch. Unfortunate that one person and such simple deceit would sour a purchase experience.

Horrible! 2 hours and 45 minutes for a oil change and tire rotation. Was told would be about an hour. Never coming back!

Had a great experience! Kermit was able to get me the car I wanted and very quickly too! Friendly staff!

I waited 11 days for another dealership to find me the car I was looking for. Finally searched on my own and found exactly what I wanted at Lia Toyota! Made one call spoke with Emily and John Koerber . He said he would call me back in 20 min and did with a very surprising payment! In a matter of 24 hrs I drove home in the exact car I was looking for without looking at it beforehand. Thank you John for taking such good care of me and remembering how important Customer Service is.Cindy Putman

This place is awesome... Team members were great and exceeded my expectations. Totally recommend this place.

Greg Stevens master custmer care, he lead me to take in a certify toyota that my wife also like as well. He also show me more featurs and explain how the work on the car to me and my wife. Great job Stevens

Brian Grady was terrific!!I am a straightforward person and require facts and answers rather than salesmanship thrust and parry.Brian was up to the task. Made for a seamless transaction.Drove away with a great car and found a go to salesman for all future purchases. How often can you say: a pleasure to do business with and mean it? With Brian, you will!

Stopped in this past weekend in hopes of getting into a new a Toyota Camry. I worked with Amanda and Alex and let me tell you... this was the easiest and smoothest process I’ve ever gone through getting into a new vehicle. I HIGHLY recommend going to Lia Toyota of Colonie... service is fast and efficient. Friendly people and a great environment. They will not steer you wrong!

I honestly despise going into dealerships to buy vehicles, the whole experience is normally aggravating and always feel like Im pushed into something Im not sure I want to buy. Not here. Greg Stevens and his team were superb in working with my wife and I to make a deal happen without the usual pressure. He was friendly and really knew what he was doing. Very professional, best dealership and sales person I have come across. Thank You!

Thanks to Kody I was able to look at my exhaust. Thank you Rick for helping me to look at my exhaust. Best dealer ever.

Everyone was very helpful, especially John Koerber who was our consultant through the whole process. He was very patient throughout the entire thing, they were all very efficient, and we were very satisfied with the quality of the service. John even showed us how to use all of the special features, like the Bluetooth. A great experience. Would highly recommend.

Matt was very helpful and kind to me! I would definitely recommend going there for a car! It was a wonderful experience!

This is the second truck I have leased from Lia Toyota and Kermit Salfi helped me both times. He knows his stuff and answered all my questions. Kermit made the process easy and I knew I was in good hands. I would highly recommend Kermit if you are in the market for a new car or truck, he is very experienced and will make sure you get the best deal possible.

Cat Rental dept . Guys are great!! Very helpful amd kind to us. Ill be a customer for life

I recently leased a Toyota Forerunner SR5 premium edition. Kermit provided me with honest and fair options, treated me with respect, and offered me a great deal. As a woman, I am used to suffering demeaning attitudes. This was NOT my experience with Kermit or the other staff. Although at the beginning of my lease, my experience thus far resounds of a five star report. Thank you Kermit and Lia Toyota. I look forward to a positive future working relationship.

I was very impressed with the dealer had Austin Wark and he is knowledgeable and honest and has great follow up. They are not high pressured and tell you the facts and give you a decent deal more so then other dealers I visited with

Steve Ogaard has always provided superior service whenever I brought my vehicle in. Exhibits patience, care, professionalism, knowledgeable and considerate. He answers questions I may have - whether general maintenance, minor problem, oil change, or scheduling appointments. Accurate with timing or calls if service is delayed. Mr. Ogaard makes it a pleasure to deal with dealership.

Bought an SUV from Greg Stevens. He was knowledgeable and very helpful. We highly recommend LIA Toyota.

Best car dealership experience I have ever had.i went in knowing exactly the car I wanted and my budget. They got me a great deal on financing. The show room was beautiful. Nice coffee machine and clean bathrooms, couches, huge floorplan. Super nice salespeople, reception and finance. Im actually looking forward to my service appointment to see how good their service is. I bet its great!

Great service! Very pleased!

First time customer... Went for an oil change, but forgot the first time customer coupon for 50 percent off. They Had to have the coupon, he said. I left... AND WILL NEVER RETURN!!! BIG BIG LOSS FOR THEM!!!

Greg Stevens was awesome and got me in and out with a new vehicle in no time.

As soon as the deal was done, I have had a hard time getting email or text Response back from Salesman or from anyone else. But they sent 2 canned emails to for us to complete a survey on how their customer service was. Also not happy that when picking up the new car a week later, a new sales contract came to us with the price of the car at over $2000 over than what was agreed and signed on the original sales bill that we signed the previous week. When I asked for a copy of the signed sales contract after signing, they said we didnt need a copyof it. It was a good thing we took a picture of the original sales contract that we signed, showing the lower price. When we pointed it out the price difference with a picture on my phone showing what we Originally signed, they tried to say it was a computer glitch.Inspecting the car when we picked up the car, there was a small chip on the driver side door. They said they Would fix it. Salesman said he would Call us back to let us know when a loaner car was available to us. Almost 2 weeks later, no word and no response to our emails or texts, regarding our Brand new 2021 Toyota.

Amanda Blacknik was professional and super helpful in answering all my questions prior to purchasing my car.Nick Simione is the man to see. Hell work on your behalf to get you the best loan possible.Thanks Amanda and Nick!

Went in for service and was handled by Nicholas Mucha. My experience was professional and quick and the process was explained in detail and in a way that made me feel comfortable.

I had an amazing experience with Toyota, it was a great experience working with Bill Boland. He helped us though the process and made sure we got the car we want. Highly Recommended 👍🏼

Despite my many needs, Lia Toyota was able to put me in the car I wanted. Although I wanted leather seats, remote control car starter, and heated seats... the options available did not have those parts. Not a problem though! Greg Stevens, my sales man hooked me up and was able to get me everything I wanted. Sadly, I had made a decision to look elsewhere at another option I had found. I came back to Lia after realizing that other car wasn’t for me. The car I had once found SOLD. This was something Greg and the sales manager warned me of. Once again, not an issue. Greg found me the SAME car with LESS miles. Getting everything installed took awhile due to a major snow storm and Christmas but RIGHT after, Greg PUSHED everything along and got me in my car and on the road. Not only did he get me in as fast as he could, he also called and texted me numerous times to keep my anxious self aware of each move. The guy in finance was amazing as well, I had originally chosen SEFCU but he got me an even better deal with lower payments with another union. Buying a car is stressful but these guys made it all the more easy. Highly recommend if you’re a Toyota lover like me.

We were so frustrated with car shopping until we talked to Allie Ancowitz of Lia Toyota, she literally saved us not only giving us best deal but doing it without us having to hash it out all day. I can’t say enough great things about her! We drove two hundred miles for a perfect car! Thanks Allie we will see you for our next car!

Greg Stevens provided excellent customer service on a car purchase. He was very knowledgeable and gave a great price.

Had a great experience trading in my 2018 Prius Prime and buying a new 2021 Prius Prime. Customer focused, timely, friendly and straightforward in pricing and negotiations. Give them a try. I love my Prius!!!

Don Eden was very knowledgeable, attentive and professional. I intend to request him for my next service.

Always get great service from Justin.

Purchased a 2019 Toyota Highlander from this dealership and we decided to trade for another vehicle. My wife and I have been trying to get the dealership to Send our contract to Zurich for the refund on our extended warranty. We have both left numerous messages with the finance manager and they will not answer or return our calls. We have been trying to get this accomplished for 6 months now and Zurich has even sent a letter to the dealership. This is the worst dealership I have ever dealt with “be advised”!!!