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Fix Auto Santa Rosa
965 Santa Rosa Ave Suite A, Santa Rosa, CA 95404, United States
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Fix Auto Santa Rosa
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Review №1

Fantastic service and a fantastic experience. Were able to see me quickly for initial estimate on my Tesla. Appreciated how they saw around corners and ordered parts (which take a few weeks) before booking my appointment. When I brought my car in they set expectations it would take 1.5 weeks and then got it done in 4 days to my surprise and delight. Quality was fantastic looks brand new. Entire staff was professional, knowledgeable and personal to boot.

Le
Review №2

This company is awesome. I’ve used them twice for minor body repair on my Toyota. They are fast, thorough and priced reasonably. Both times my car was done before they said it would be. They clean your car, inside and out before you pick it up which is unexpected but greatly appreciated. They are friendly and courteous. Highly recommend!

De
Review №3

Our Ford Focus was parked on the street and was reversed into by a young kid who actually stopped to give us his details (very nice kid). My insurance company told us of several shops that could do the repair and we chose Dibbles (Fix Auto Santa Rosa). I can say that I am completely satisfied with everything they did. I was kept informed of where they were in the process and exactly what was happening and ultimately I got my car back looking and feeling better than before the bump. The car is spotless inside and out and the crew were polite, professional and friendly. I would absolutely recommend these guys anytime. Awesome work!

Bo
Review №4

They did the work faster than quoted. Everything went smoothly. Highly recommend them.

Sc
Review №5

They provide an excellent customer service and took my needs into consideration. They work around my schedule to make things happen.Thank you for taking care of my car!

Jo
Review №6

Took a while to get my Tesla back on the road, but Mike and Ben were responsive throughout and did very good work. I definitely recommend them.

Ad
Review №7

Best place to have work done. Ben was the ultimate professional, making sure I was updated at every step. Hopefully, I wont have to go back, as my reason for using their services was because I hit a deer.

Jo
Review №8

They did a great job fixing damage in the back of my car from getting rear-ended. They also totally cleaned the car inside and out which I did not expect!!

Ro
Review №9

Excellent, professional work. Completed on time.

Ch
Review №10

Friendly and informative. I would use them again. My car looks great.

Ja
Review №11

The staff was friendly and professional from start to finish. I received updates at every step, and they finished the work quickly. They did beautiful work and even washed and vacuumed my car! I would recommend them to anyone.

Ja
Review №12

Have been coming here for years. Mike and his team did an excellent job on fixing my truck. Once they completed the bodywork and paint, they cleaned it inside and out. Everything was simple, fast and perfect. Thanks guys.

Ni
Review №13

Best service ever! Fast, kind, excellent quality. I will always go to the nice guys&am so grateful theyre affordable! Thanks yall!:)

St
Review №14

I am very pleased with the service provided to me at Fix . They recognized the inconvenience and difficulties that went along with having to deal with a rental car and the stress just dealing with the situation. Not only did they provide quality service to my truck but they were emotionally caring as well . Thank you 🙏

Na
Review №15

Our brand new car was hit in the Best Buy parking lot. After we dealt with his insurance company, we contacted Dibbles (Fix Auto). The owner, Mike, was professional and friendly. Mike dealt with the insurance company, got us a rental car, and fixed our car in a timely manner, calling us to give us daily reports on our car.Essentially, Mike turned what could have been a stressful situation into a stress-free situation.Thank you, Mike!!

Ma
Review №16

Great customer service. They were super friendly and very sweet and helpful! My car was fixed earlier than I expected!

Re
Review №17

Awsome friendly staff, quick fix and o time ❤️

Bo
Review №18

Top notch professionals and great work.Th staff was fantastic, particularly Sarah Scott.She is so professional and tuned into customer needs.Bob Hardcastle

Da
Review №19

Very professional team of individuals and they are straight to the point. Will come back again!

Wa
Review №20

Prompt and efficient service. Very customer focused.

Jo
Review №21

Bodywork & painting restored my auto back to baseline, all done fast, & sharp.Will promote expert work!

Al
Review №22

I am so happy with my repair, my 4runner looks brand new! I had damage to the front bumper, quarter panel and light, but not anymore! Mike, Sierra and Ben were incredible to work with, thank you so much you guys!!!

Da
Review №23

Awesome had my car back to new condition in record time

Ca
Review №24

Staff very Organized and professional. The repair work was quality work. The estimated time for repair was earlier than expected.

Ma
Review №25

They are highly professional very informative keeps you posted on the work that they are doing. They are extremely friendly and I would recommend them to anybody who needs any kind of work to their automobile.

Ch
Review №26

Had to take the car for having the body worked as someone hit my car. The result is that the car looks like new. It was no small work nor easy, so Im very impressed with their work. They cleaned and polished the car before I picked it up. Very professional, quick and they got me updated with calls. Cant ask for more. I would recommend them for body work. It was the preferred shop for my car insurance so they handled the paperwork with the company.

bi
Review №27

Very professional, quality work, on time, friendly, and easy to work with.

Ja
Review №28

Not sure what this question means but if you are asking about Dibbles, it’s very nice, the employees are helpful and friendly, the grounds are beautiful, masks are worn, hand washing stations, social distancing: all good. The work on my car is beautiful. It looks newer than when I bought it.

Le
Review №29

Very good set up of appointment, accurate time estimate and great result. Thank you!

We
Review №30

Not far from my residence. Finally some convenience. Very knowledgeable people there. I would recommend dibbles to friends or family.

Ar
Review №31

Great customer service. Great final product. Will return in the future.

Pa
Review №32

Excellent job taking care of everything. It’s nice to have somebody pick up the hard work and do it for you. Anthony handled all the insurance company issues quickly and efficiently. I had problems with another body shop and had to switch to Dibbles/Fix, which was recommended by the Honda dealer. I wish I had gone to them to begin with. Keep up the great work guys.

Ka
Review №33

Excellent work and customer support. Way better than at other repair shops I have used in Santa Rosa.

Ca
Review №34

Car was in excellent condition after being repaired in this location. It was vacuumed and washed! Employees at Fix Auto Santa Rosa was prompt with information about my car, they updated me with necessary changes about the repair. Thank You for your excellent service!

Rh
Review №35

The service here is beyond amazing! Very friendly service here and they dont mind your fur friends coming in with you! Highly recommend these guys!

Je
Review №36

My car was ready days early, the staff were so helpful and professional. I would recommend Fix Auto to any of my friends and family. My car looks fabulous and runs great!!

Gi
Review №37

Amazing customer service, i think is one of the best experiences on the way they treat you, they told me the day my car was gonna be ready and they did it on time thank you very much i highly recommend fix auto!!

me
Review №38

Matched the paint perfect!

Er
Review №39

Excellent customer service experience. Extremely fast and quality work. Couldnt recommend more.

Bo
Review №40

I was referred to FIXAUTO by my Honda dealer. I ordered the body parts myself. The shop was fast, did an excellent job and met the estimate price. They also provided my Uber transportation both ways. The place was extremely clean and organized. Im looking forward to have them take care of any body work i need and Ill probably be bringing it in for mechanical issues as well. I have a new auto servicing resource. Great place to do business.

Ha
Review №41

Had a claim for damage to my truck and replacement of a stereo unit. Ben and Sarah were right on the time getting everything handled keeping me informed of what was being done and what parts were needed and coordinating with Kustom Kar audio on the stereo installation. Quick professional and helpful.

Ti
Review №42

Unfortunately our car was in to separate accidents and both times we have taken our car to dibbles and Anthony Morales has been great And making sure our car was taken care of accurately with the right parts and it stayed on top of it as far as the insurance companies when I give him a loan of five star I recommend this place 10 times out of 10 keep up the great work Anthony

M
Review №43

My Experience.I was nervous. I had never heard of this company before and because my Toyota Tacoma was new, had first thought to take the repair to the Toyota dealership. But afteri rnumerous considerations about the logistics, time, costs and customer service, I decided to go with Fix Auto in Santa Rosa and I am so glad I did.Sarah, the receptionist, and Pamela, were always courteous and helpful. They answered questions appropriately when Ben wasnt available or would refer me to speak with him when he became available. Always patient, Sarah was so patient and reassuring the drop off day and always spoke in a tone of Goodwill. After leaving my truck, she drove me to the rental company.Ben, in charge of the repair, was professional,kind, and always had time to answer my questions or address a concern. Very business-like, he was in charge and let me know my truck was in good hands. His manner gave me peace of mind, and although he never conveyed it, I knew he had other vehicles in his care. Ge never rushed me on the phone and that made me feel like my truck was the only one.Whoever did the job was wonderful. After I drove around, I stopped to take a private look. I compared both sides, standing back at a distance, running my hands along the finish. Even the cab looked better after driving from Texas with two three month old puppies. I was elated. The repairs looked so good. The truck was/is beautiful, so shiny. I feel like I have another chance.Tom had explained some of the Toyota features and why they were there. I had not noticed before.nor was this pointed out at the dealership.I am also grateful to my insurance company, Geico, and the nice people at Enterprise car rental.

To
Review №44

Professional, courteous and attentive to issues and careful checking replacement parts and installed correctly.Highly recommend.

ri
Review №45

Professional and courteous service, these guys go the extra mile to get the job done properly!

Mi
Review №46

Amazing Auto Body Shop. Quick and Quality Work

Br
Review №47

They were courteous and provided excellent service and some extra work gratis over and above the contact.

Je
Review №48

Wonderful staff for every facet of car repair. I highly recommend Dibbles and would use them again without hesitation.

Jo
Review №49

They were very friendly. They got me taken care of quickly and did an excellent job.

SR
Review №50

I am a fanatic when it comes to my vehicles. These guys did an awesome job! My insurance company was being difficult with me, then I brought my car to Fix Auto for an estimate and Anthony told me not worry he would handle everything. And he did. When I picked it up, the color matched and it was cleaner than when I dropped it off. I would recommend Fix Auto to my family and friends they were friendly and fast.

Be
Review №51

Great customer service, Nate McCloud has amazing customer service along with great detail to making my car look immaculate, Anthony morales was also very attentive to our every need, will definitely go there again

Su
Review №52

Excellent work, I wouldn’t use anyone else.

Br
Review №53

Amazing customer service and amazing job on our body work.

Ho
Review №54

Very professional, friendly, & answered my questions without making me feel like I was bothering them. Ben kept me updated about progress and had the car finished when he said he would.

An
Review №55

Tgey never sent my estimated for damages to my Insurance company. Good thing was that the Insurance company totaled my car. I now have a new csr

Ir
Review №56

I called the Fix Auto body shop in Santa Rosa about a month ago when an irresponsible sleeping driver totaled my car while it was parked in front of my friends house! Dealing with a very difficult insurance adjuster from Anchor General Insurance company made me feel furious. I shared with Marisol, the Fix Auto front desk, that the car was the only material thing that my daughters late father left her when he passed away this last May, a week before her H.S. graduation. Their team continue to go above and beyond and providing me a stellar customer service since! They are helping me get through with this car insurance nightmare! I would recommend Fix Auto to everyone who needs help with their car, deal with the insurance, and to experience the stellar customer service that anyone deserves especially in difficult times. Not only they are very professional, but also they are very compassionate team! They take it to heart what people go through when it comes to dealing with difficult insurance adjuster, and they help you get through it.

Information
6 Photos
56 Comments
4.8 Rating
  • Address:965 Santa Rosa Ave Suite A, Santa Rosa, CA 95404, United States
  • Site:https://fixautousa.com/santa-rosa/
  • Phone:+1 707-542-7774
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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