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CARSTAR Lou Saare Body Shop
2929 Santa Rosa Ave, Santa Rosa, CA 95407, United States
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CARSTAR Lou Saare Body Shop
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Do
Review №1

Had a wonderful experience with Paul and company. Great at communicating and provided an excellent repair in a reasonable time frame, even in the midst of this legendary supply chain problem. Would give them 10 stars if they had it.Thanks Paul for getting me back on the road.

Ga
Review №2

Worked with Paul who was excellent in communicating what needed to be done, and delivered as promised. I had an older Toyota Tacoma with paint worn down to almost bare metal. This was not an insurance job, though the car had been in the same facility previously and I was very satisfied with the results. Pleasantly, the car was returned in almost new condition. Almost looked like it did when I drove it off the dealers lot 11 years ago. Very pleased with the results and highly recommend Lou Saare for all automotive body work and paint.

Ro
Review №3

My elderly fathers car was towed in to Lou Saare and I cannot tell you how professional, kind and helpful Paul has been in helping us with getting his car fixed. Paul has been super communicative and looked for used parts in order to get my fathers car driveable again at the least expense possible. So refreshing to experience such amazing customer service and helpfulness. Thank you Paul, you are a very nice and kind man.

WI
Review №4

Had a door dent fixed on my 2018 Audi Q5. Perfect! No hint of former damage. Gary Leucht did the estimate, got the work done in a couple of hours. Good price. Couldnt be more pleased!

Or
Review №5

Amazingly quick service, went above and beyond what I hoped for at no extra cost. If you need detailing work done, this is the place to be

Ki
Review №6

Great service! I called because a piece of my trim fell off. They told me to bring it by the shop and were able to fix same day in less than half an hour at a reasonable rate!

Ge
Review №7

Our experience with this body shop was superior. Paul, the manager, did exactly what he said he would do when he said he would do it. He phoned ahead to update on every aspect of the repair. The completed work was outstanding. I would recommend Carstar Lou Saare to anyone desiring a prompt, professional repair service for their vehicle.

21
Review №8

Very happy with Lou Saare body shop. They did a great job getting my Lincoln Towncar looking good after a fender bender. Great price Great work. They even cleaned the car inside and out. 5 stars!

Bi
Review №9

Great value, great quality and very professional service!!!

jo
Review №10

This place is great! Paul is awesome! Always kept me in the loop on my car. Very personable. If I ever have any issues or know anyone who needs work I will definitely recommend him and this place.

Po
Review №11

Its a good business, when you first walk in everyone is super sweet and you dont have to wait for a long time they attend super quick. You dont have to call insurance they do it for you already. Its a really good place to leave your car.

Ty
Review №12

They completely exceeded my expectations and made my car brand new again, paint match is flawless

ka
Review №13

I was very satisfied with my appointment today to get my car estimate done.Theyre even going to let me use a lonercar even though I dont qualify for one through my insurance.I just picked up my car and she looks perfect.The paint job and body work was a 10.

Ma
Review №14

They exceeded all my expectations! They under promised and over delivered. The men working there Paul and the other great guy were considerate and thoughtful. So accommodating! They even washed and vacuumed my car! I’m definitely recommending them to everyone! Best experience ever

G
Review №15

In the shop Monday out of the shop in less than 4 days. Lou Saare Body Shop are the definition of Professional and Timely service. Look their way for any and all of your Auto body repair needs.

Vi
Review №16

I was hit in the rear side and the “at fault unlicensed” driver scraped my wheel. I selected Lou Saare Body shop on Santa Rosa Ave. Paul gave me an estimate. He was very cordial and polite and handled everything with the person’s insurance company.

Ja
Review №17

Everyone at Lou Saares was so nice. They took care of my car, making it look like new again. What I liked best is they were honest and upfront about their work and the very fair price of the repair.

sa
Review №18

Paul was great! Very good at communicating what was going on during the whole process. The loaner car that I got was very nice to get me to and from work while my car was being worked on. The car itself was like new. Beautiful paint job, can’t even tell there was ever damage! Would definitely recommend their service.

Ga
Review №19

The manager, Paul provided a good estimate of the required work to repair my Subaru Outback which had been rear ended. I also wanted a dent on the rear passenger door removed. It took a couple of extra days for the work to be completed than promised, but it was not an issue because the work was top rate, plus they provided me a loaner car at no additional cost. Paul went over the car with me before I took delivery. Overall, a great job and I recommend them.

Ja
Review №20

My wife and I have used Lou Saare Body Shop for collision repairs on many of our vehicles. They do outstanding work at a reasonable price! We will continue to recommend Lou Saare to all of our family and friends. Make sure to ask for Paul. He is very competent and helpful. He is an asset to this operation.

sa
Review №21

I only look for the best and Paul and crew are the best... 5 stars rating.. why go anywhere else ? Plus they guarantee they work in writing and they work speaks for itself.Great customer service too.!ThanksBruno Marin

Fr
Review №22

Had a very good experience when I was going through my car accident and during the holidays season very professional and paul the manager very good customer service and very nice👌 thank you so much for all the help.

Ka
Review №23

This place is awesome they do great work and are very good! I’m very happy have had to take 4 of my cars to this place and I’m very happy!!! It matches perfectly!

La
Review №24

Loved the customer Service and work was done quickly and my car looks new again! Love it 🥰

Me
Review №25

I’m a return customer at Lou Saare body shop. I’ll continue to come back for all my body work needs!

St
Review №26

Auto body repair. Great service and quality work

Sa
Review №27

A car on Hwy 101 had a blow out in front of me. The tire tread flew back and hit the front of my car and I ultimately ran over the tire tread. This caused damage to the bottom of my front bumper and the under carriage of my car. They fixed everything ahead of schedule and my car was returned very clean in and out. They even matched the paint to my special paint. I am very pleased with them and will use again if Im ever in the need for repairs again.

Ca
Review №28

The guys at Lou Saare were absolutely awesome! They took care of my dent quickly and reliably and the results were excellent! They were also very kind and reasonable on their pricing. I would recommend Lou Saare to anyone looking to get their car fixed!

Ch
Review №29

Great experience and very professional ☺️

ja
Review №30

One of the best place for me hands down. No hassle and made my baby look better than ever great work on my challenger. They know how to treat their customers and deal straight with insurance!!!

Fr
Review №31

Great service! Ive had minor work and major repairs done. Always top notch work!

Jo
Review №32

Thanks for your help Paul!

Lo
Review №33

Stephanie took excellent care of me after my car accident. She provided the insurance company with everything they required, made my rental car arrangements and even provided me with transportation to the car rental office. Stephanie kept me informed throughout this process. My car looks fantastic and it was ready sooner than I expected. Friendly Fast Efficient and Fantastic Being in a car accident can be stressful and the anxiety overwhelming but Stephanie somehow made this entire process a pleasant experience. I will never be able to thank her enough.

Ce
Review №34

This guys amazing very friendly good customer serviceWonderful job

Na
Review №35

It’s never fun to have a damaged vehicle but the staff at Lou Sarre do a great job of making the process as easy as possible. They treat customers with empathy, warmth and care.

Da
Review №36

Great experience. Trusted them with my Mercedes AMG C63. Perfect job. Many thanks.

ja
Review №37

Superb customer care and service!

ja
Review №38

Fixed our Infinity QX60. They took care of everything and made it easy. Definitely recommend

Jo
Review №39

The team at Lou Saare did incredible work on my car, and much faster than I expected. Price was very fair and a fraction of what my dealership quoted. If youre in need of a great, honest car shop, this is the place to go!

Pa
Review №40

Great

Jo
Review №41

I have had three great experiences with Lou Saare on South Santa Rosa Ave. Personnel was friendly and knowledgeable, very helpful with insurance and car rental arrangements, and perfect work - paint matching and surface quality. Most recently, my Nissan Leaf was returned to new condition after a front fender ding. I will return.

mo
Review №42

Very professional, quick, personable and amazing people, price very reasonable...made me feel at home. HIGHLY RECOMMENDED.!!

de
Review №43

Had 2 vehicles repaired here and both times perfect results. Thank you James and Roger!

Ke
Review №44

Always excellent service...thanks !!

Pr
Review №45

Best Auto customer service you can find anywhere!

Ab
Review №46

Awesome shop with fast, professional service. Highly recommended.

Cl
Review №47

Best service

Ma
Review №48

Great communication the whole way

Ka
Review №49

Best of the best.

An
Review №50

These guys make empty promises on repairs, and lead you on when they know they cant do anything. I would deter anyone from doing anything with these guys.

Je
Review №51

They took 9 days to fix my car. i was told originally a week, and that was already quite a while. i had to rent a car and that cost me about $500! pretty ridiculous service. wouldnt ever recommend to anyone.

Gi
Review №52

Top of the line from start to finsh

Ma
Review №53

I found an auto body shop that can almost make your car look new.

Information
16 Photos
53 Comments
4.8 Rating
  • Address:2929 Santa Rosa Ave, Santa Rosa, CA 95407, United States
  • Site:https://carstar.com/locations/ca/santa-rosa-15444/
  • Phone:+1 707-546-1495
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:8AM–4PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–4PM
  • Friday:8AM–4PM
  • Saturday:8AM–4PM
  • Sunday:8AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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